English language skills module 3 by Ferani Djoniman

English Language Skills

English Language Skills | 5/17/2016

Module 3

MBO WESTLAND - LENTIZ May 17, 2016 Created by: Ferani Djoniman & Hepziba Gunneman - de Vries

English Language Skills Module 3

English Language Skills | 5/17/2016

Content ENGLISH LANGUAGE SKILLS ................................................................ 3 1. LETâ&#x20AC;&#x2122;S GET STARTED ...................................................................... 4 2 . GAMMAR: QUESTIONS .................................................................. 6 3 . GAMMAR: POSSESSIVE CASE ........................................................... 9 4. GRAMMAR: PREPOSITIONS .............................................................13 5. GRAMMAR: THIS, THAT, THESE, THOSE ..............................................20 6 .VOCATIONAL ASSIGNMENT .............................................................21 7 . GRAMMAR: COMPARARISONS ..........................................................22 8. LISTENING ................................................................................25 9. READING..................................................................................31 10. WRITING A QUESTIONNAIRE .........................................................37 11. SPEAKING AND VOCABULARY .........................................................40 9. PORTFOLIO ASSIGNMENT ...............................................................48 10 . LITERATURE ............................................................................49 11. GRAMMAR EVALUATION ...............................................................54 12. EVALUATION ............................................................................55 13. APPENDIX ...............................................................................56

English Language Skills Module 3

General information This module has an estimated timespan of 8 to 12 weeks. During these weeks you’ll spend 12 to 15 hours on English. In this module you’ll find assignments and exercises, which you are meant for practice before you hand your portfolio in. With exercises you can find out if you master the content of your assignment. Both will be graded separately.

Introduction This module you work on talking about describing and comparing objects and people. In the previous module you’ve practiced describing objects and people and in this module we’ll take it a step up. You’ll practice using more handles to talk about objects and people. Comparing and referring are two of those.

Goals In this module you will work to achieve the following goals; you will be able to… • • • •

… … … …

ask grammatically correct questions. create a correct and appealing questionnaire describe and compare objects and people. refer to different objects and people.

Assignments

English Language Skills | 5/17/2016

In this module you will work on the following assignments, which you will submit for evaluation:

• • •

A sufficient score on your grammar evaluation. You have completed the exercises and evaluated these in your reflection. A questionnaire (written and vocational)

your level Every student works on their own level in this reader. That means that there are exercises and assignments on different levels. These levels are Beginner, Intermediate and Advanced. In short B, I and A. You are given an advice for which exercises and assignments you should work on. After discussing with your teacher and your coach it may be possible to go up a level.

1. LET’S GET STARTED

Welcome! This module will build further onto the previous one. This is what will help you to talk about objects and people even better, being able to talk about possession, referring to objects and people and asking questions about them. When you’ve succeeded at this you will start comparing objects and people, finishing of this module with all of the basic knowledge you need to talk about objects and people.

We will of course continue practicing on reading by tackling more difficult questions and longer texts and speaking with more complicated assignments. You will expand your vocabulary in the way you need when describing people and objects.

To improve your formal writing we move on from reviews to a questionnaire in this module. You will do this assignment with the knowledge you’ve gained at or about your (coming) work practice.

English Language Skills | 5/17/2016

After this module you will be one step closer to rounding off your basic knowledge of the English language, with a little bit of business English in that. More will come!

Introduction After completing your education, you will be able to be a manager, a salesman (or woman) or an entrepreneur. This last word means ‘somebody who has his or her own business’. It’s the English word for our Dutch ‘ondernemer’. But what makes a manager, a salesman or saleswoman, or an entrepreneur good at his or her job? And what does that have to do with English? Well, of course, English is one of the most important trading languages in the world, next to Spanish and Chinese. It is a language almost everyone, who was born in the last 20 years, has learnt in school, almost all over the world. This means that if you can speak the English language, even if it is just a little, you can probably communicate with almost everyone by the time you start your working career. But communication is not just being able to make a full sentence, it is also what words you use and how you say it. It means you think about how you say things. One of those things are questions. How do you ask the right questions?

Exercise 1

Levels (B) (I) (A)

Read the questions and then watch the video. This is a video to promote a product. In this video a number of questions are asked. Answer the following questions: 1a.

Who asks the questions (where do the questions come from)?

1b.

What are the questions about?

1c.

How do they answer the questions?

1d.

What is the goal or purpose of the video?

1e.

How do the questions in the video begin (with what words)?

English Language Skills | 5/17/2016

Watch this video:

https://www.youtube.com/watch?v=qP7xMbg6RmI

2 . GAMMAR: QUESTIONS In the first module you’ve practiced the present simple, with the use of word order. There you could read how the word order of questions work. If you don’t remember, here’s a short memory-jog: Type 1: The sentence starts with a question-word, and is then followed by an auxiliary verb (hulpwerkwoord) and the person you are talking about or to. After that comes the main verb and the rest. Who

are

you?

When

can

See

you?

Type 2: The other type of questions are questions that start with an auxiliary verb (hulpwerkwoord). These questions are made in the same way as the questions with question words. (where)

Are

you

from

Holland?

(when)

you

have

time?

have/has seen

can do

shall go

have to do

am going (to be)

could like

should get

might have

must drink

need to see

would love

may come

ought to know

be allowed to do

will go

Do like

In order to make a negative question, you just add the word ‘not’ or simply n’t to your auxiliary verb. Example: Are you from Holland? Do you have time?

– Aren’t you from Holland? – Don’t you have time?

Let’s start with questions beginning with an auxiliary verb. The rule is that the question then always starts with an auxiliary verb, followed by the subject and the main verb. Then come the direct and indirect objects (lijdend en meewerkend voorwerp) and the place and time. Let’s practice on the following page.

English Language Skills | 5/17/2016

So how do you make questions yourself? You could easily start with a question word, or you could use one of the auxiliary verbs:

Exercise 2

Levels (B) (I)

Write the following questions in the correct order: 1. help you box tomorrow can me this with ? 2. table give you me on could that book the ? 3. job she has manager a as new a got ? 4. seatbelt wear must back we a the of the in car ? 5. beach we the go tonight shall to ? 6. the you weekend do in with like your going friends out ? 7. yourself you really are France to going by ? 8. concert come would with like to a you me tonight to ? 9. week you later will this he call ? 10. manager may your I to general myself introduce ?

Exercise 3

Levels (B) (I)

English Language Skills | 5/17/2016

Write the following negative questions in the correct order:

1. there / when / are / parents’ / home / you / to smoke / at / allowed / your / aren’t ? 2. appointment / I / make / shouldn’t / call / to / a / new ? 3. borrow / don’t / have / to / car / you / a ? 4. already / you / your / driver’s / haven’t / license / got ? 5. license / without / isn’t / illegal / to / it / a / drive ?

Exercise 4

Levels (B) (I) (A)

Levels (B) (I) (A) Go to www.studiemeter.nl  First Aid Course  Vragen en Ontkenningen – A2 & B1 to practice your question-making skills. Complete all the exercises until they turn green.

Exercise 5 Imagine you are going to visit a company of your choice. This could be something from your sector or your personal interests. You need to call to make an appointment to visit this company. You want to go there on a weekday, bring a couple of other students, talk to someone in the company and get a (small) tour. Practice your questions for in class. Think of a couple of questions to ask, when you are calling the company to make an appointment. 4 questions 6 questions 8 questions

? English Language Skills | 5/17/2016

Levels (B) Levels (I) Levels (A)

3 . GAMMAR: POSSESSIVE CASE When we want to talk about objects that belong to a person, or parts of an object, we use the possessive case. Some examples to jog your memory: • • •

Peter’s new car Susie’s laptop Eddie’s homework assignment

• • •

the end of the street the manager of the company the receptionist of the building

People - singular The possessive case is used to talk about something that belongs to someone, or is related to someone. This could be an abject, like a book, a car, a laptop or a house, but it can also be someone’s friend, aunt, father or employer. What you do is add an extra – ‘s to the person it belongs or is related to. For example: • • •

Peter’s Susie’s Sally’s

• • •

My father’s Our brother’s The neighbour’s

When you are talking about a person, whose name ends in an –s sound, you still add an extra –‘s. Only if the word becomes unclear you can use just the apostrophe – ‘. For example: • • •

Bas’s new car Babs’s new phone Sash’s new single

But: • •

The two princes’ tale (otherwise it sounds like princesses) Jesus’ and Moses’ legend (this is generally accepted)

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People – plural

With more than one person, for instance a duo, the word already ends in an –s. When there are more than one person, just add an apostrophe after the word. for example: • • •

My parents’ new car Our neighbours’ new lawn My employers’ company

• •

My brothers’ bicycles His grandparents’ holiday home

Objects and non-people Sometimes you talk about parts of an object or something else non-people, like a company, a street, a book, a building, or a part of town. These never get an extra ‘s or an apostrophe! A street or a book cannot ‘have’ or possess anything! What we do is use the word ‘of’. For example: • • •

The end of the street The centre of the town The cover of a book

• • •

The front of the building The owner of the company The mayor of the town

Try and do the following exercise to practice you possessive case skills.

Exercise 6

Levels (B) (I) (A)

Use the following objects and people in a grammatically correct sentence. Example: corner/street – The corner of the street. Bicycle/Peter – Peter’s bicycle. 1. End/book 2. man/house 3. Motorcycle/David 4. food/cat 5. hard drive/computer 6. beginning/story

8. job/executive 9. company car/woman 10. holiday/my parents

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7. financial department/company

Possessive & personal pronouns - Bezittelijk en persoonlijk voornaamwoorden Now that we know how to talk about someone’s possession or parts of an object, we need to ‘dot the i’s and cross the t’s ‘ (de puntjes op de i zetten). When you want to talk about an object that belongs to someone you can also use a possessive or personal pronoun, to make the sentence shorter. For example: That is Peter’s new car

–

That is his new car.

That is Sheila’s laptop

That laptop is hers.

You can see there is a difference between possessive pronouns in the middle of a sentence and at the end of a sentence. Look at the difference in the following table: A list of all the possessive and personal pronouns: mid-sentence

end-of-sentence

mine

You

your

yours

his

she

her

hers

its

our

ours

you

your

yours

they

their

theirs

Exercise 7

Levels (B) (I)

Choose the correct alternative in the sentence.

English Language Skills | 5/17/2016

1. That is not my/mine umbrella.

2. My pen works better than your/yours. 3. We have the new clients, they are our/ours. 4. Oh that is my/mine new phone! I almost forgot it. 5. I have a new car and I paid it off, so it’s now officially my/mine. 6. She bought a new boat last week, so it think that one over there is her/hers. 7. Do you know Steve? He is a good friend of my/mine. 8. If you don’t like my new laptop, why don’t you just use your/yours? 9. I gave you my/mine books a month ago! 10. She lost her/hers money on the market a couple of years ago.

Exercise 8

Levels (I) (A)

Choose and write the correct possessive pronoun in the sentence. 1. Me? No, that file on the table is not

2. You? Is that

house?

3. Cindy’s car? No

car is Red, not blue. .

5. They bought a new cat, I guess it’s

6. Whose sweater is this? Peter, is it

7. Thank you, it was very kind of

to help me with this.

8. Is that Bastian? I thought I saw

car this morning?

9. She docked her boat last week, so this one can’t be 10. They are expecting us at 10. We’re having a meeting at

. company.

English Language Skills | 5/17/2016

4. We handle this client, he’s

4. GRAMMAR: PREPOSITIONS Something you can’t be without are prepositions (voorzetsels). They are a part of many sentences and work just a little different in English, compared to Dutch. This module we’ll be covering the most common prepositions: 1. 2. 3. 4.

Prepositions Prepositions Prepositions Prepositions

of of of of

time: at, in, on. place: in, on, at, under place: by, with place: into, in, before, in front of, behind, after

Prepositions of time – use in sentence when you are talking about a time or date. We use these three prepositions to talk about times and dates, but more specifically; you can learn this by heart: • • •

at  exact time in  months, years, centuries and long periods of time. on  days and dates

Examples: At - Exact time at at at at at at at at

3 o'clock 10.30am noon dinnertime bedtime sunrise sunset the moment

In - months, years, centuries in May in two weeks in the summer in the 1990s in the next century In 12 years’ time in the Ice Age in the past / future

On - days and dates on on on on on on on on

English Language Skills | 5/17/2016

Examples:

• • • • • • • •

I have a meeting at 9am. The shop closes at midnight. Jane went home at lunchtime. In England, it often snows in December. Do you think we will go to Jupiter in the future? There should be a lot of progress in the next century. Do you work on Mondays? Where will you be on New Year's Day?

Sunday Tuesdays 6 March 25 Dec. 2010 Christmas Day Queensday my birthday New Year's Eve

Exceptions! â&#x20AC;&#x201C; There are some exceptions, however. at at night

at the weekend at Christmas

at the same time

at present

Example: The stars shine at night. I don't work at the weekend. I stay with my family at Christmas. We finished the test at the same time. He's not home at present. Try later.

in in the morning in the mornings in the afternoon(s) in the evening(s)

Example: I deliver the paper in the morning. I am always late in the mornings . I often have soup in the afternoons. I like reading books in the evenings.

on on Tuesday morning on Saturday mornings on Sunday afternoons on Monday evening

Example: I work on Tuesday morning. I work out Saturday mornings. I like relaxing on Sunday afternoons. On Monday evening I do my homework.

English Language Skills | 5/17/2016

You can do the following exercises on paper, or you can do them online. If you do them online, make a screenshot of your work.

Exercise 9

Levels (B) (I) (A)

Fill in at, in, on, from or to. 1. I’ll be at the office 7 o’ clock. 2. I’ll be back half an hour. 3. I suddenly felt ill the examination. 4. They were working in the garden 3 o’clock seven o’clock. 5. Carol got married 1994. 6. The book was easy to read. So I read it a day. 7. They were at school 2 o’ clock. 8. I saw him the morning. 9. I did my homework the evening. 10. She started dancing 6 and now she’s a great star. 11. He learned to drive a lorry three weeks. 12. In summer he always goes jogging Sundays. 13. He woke up four in the night. 14. He is always sleepy the morning. 15. We have to leave five minutes. http://www.english-4u.de/prep_of_time_ex2.htm

Exercise 10

Levels (B) (I) (A)

English Language Skills | 5/17/2016

Fill in at, in, on, for or until.

I like walking around the town night. 2. Are you going to the cinema Friday night? 3. I’ve been waiting an hour. 4. Ann works hard the week, so she likes to relax 5. They have lived there 20 years. 6. I’ve been invited to a wedding February 14th. 7. the age of twelve he wrote his first play. 8. I’ve been waiting for her an hour. 9. I haven't seen him hours. 10. spring they're always in Spain. 11. We were at the party midnight. 12. The price of coffee is going up April. 13. They left the party 11 o’ clock. 14. We had a lot of fun our holidays. 15. He waited they were quiet. http://www.english-4u.de/prep_of_time_ex3.htm

week-ends.

Prepositions of place – in, on, at & under Use in sentence when you are talking about a location. We use these four prepositions to talk about locations, and we’ll study them in small groups. You can learn this by heart: • • • •

in on at under

   

inside something on an object at a location literally under something

in inside something In the house In that box In your mind

on on On On On

In your heart

On your bike

an object the table the road the seat

(think 3-D) (again, think 3-D) (think of at places and near objects) (think, again, 3-D) at at a location At the house At the traffic light At your friend’s place At school

Exercise 11

under under something Under the table Under the weather Under your supervision Under the protection of

Levels (B) (I) (A)

1. The course begins 7 January and ends 10 March. 2. I left my phone the table. 3. We arrived the house the morning. 4. Mozart was born in Salzburg 1756. 5. Did you drop it on the floor the table? 6. Hurry up! We have to go five minutes. 7. She saw a bird her bedroom last week. 8. I´ll meet you the intersection 6 o´clock. 9. I’ll phone you Tuesday morning about 10. 10. Tom’s grandmother died in 1997 the age of 81. 11. Jack’s brother is out of work the moment. 12. The price of electricity is going up October 13. She hid the present the bottom of the cupboard. 14. Sunday afternoons I usually get up late. 15. There are usually a lot of parties New Year’s Eve http://www.english-4u.de/prep_of_time_ex1.htm

English Language Skills | 5/17/2016

Fill in at, in, under or on.

Prepositions of place – by & with Use in sentence when you are talking about with or with the help of. We use these two prepositions to talk about doing things with or with the help of something or someone. They are very important to keep apart! They mean something very different! Learn these by heart!: • •

by with

 with the help of, by means of  (together) with a person or an object

by  with the help of, by means of I went to france by train. He called me from Africa by satellite phone. A message came to me by snail mail.

(traveling, helping objects) (together or accompanied)

with  (together) with a person or an object I went to France with my best friend. He called me with a mobile phone. He contacted me with a letter.

Exercise 12

Levels (B) (I)

Fill in by or with. 1. The parcel came post on yesterday morning. 2. I opened the wine a bottle opener. 3. I talked to her phone one month ago. 4. They are going through Europe car. 5. best wishes from Roger. 6. He always wears this tie those shoes. 7. The yellow truck was driven the old man. 8. My mum said that she was very pleased my work. 9. Have you watched the new film Woody Allen. 10. You may write a pencil or a pen. 11. These flowers have been sent Jane.

Exercise 13

Levels (B) (I) (A)

English Language Skills | 5/17/2016

Fill in by or with.

1. Shall we go on foot or car? 2. I have never travelled plane before. 3. This parcel arrived post. 4. The key was lost my niece. 5. Send this letter air mail. 6. I'm going to the cinema my friend. 7. He won't arrive in time if he goes bike. 8. I cannot come car. It is broken. 9. I always go to school Charles. 10. The documents need to be ready next Wednesday. 11. You can always go a friend.

Prepositions of place – into, in, before, in front of, behind & after Use in sentence when you are talking about a location or a time. We use these six prepositions to talk about a location and an object or a place, or a sequence (volgorde) of time. • • • • • •

into in before in front of behind after

     

going inside somewhere inside something before something in time in front of an object behind an object after something in time

(think 3-D and movement) (think 3-D) (only used in sequence and time) (think 3-D and literally) (think, again, 3-D and literally) (only used in sequence and time)

Examples: into

He went into the house. He walked into the building. She stepped into the room.

The book lay in the room. She sat in the office. He slept in a tent.

before

He woke up before he left. He did groceries before he cooked the meal. Before we go, I need to check where I have my keys.

In front of

The man kept standing in front of the door. That cat walked right in front of my car. You shouldn’t sit in front of the TV with your dinner. He’s working behind his computer or laptop. I know that girl, she sits behind me in class. He hides that bottle of wine behind the books.

after

We leave right after the meeting is over. I’ll go in after you, I can wait. After rain comes sun.

English Language Skills | 5/17/2016

behind

Exercise 14

Levels (B) (I) (A)

Fill in at, on, in, in front of, behind, before or after. 1. Her brother lives a small town the south coast of Spain. 2. She is sitting the TV all day. 3. They got married Birmingham. 4. He is working his computer today. 5. Do you think you have time you go on holiday? 6. Tom is sitting an armchair. 7. I’ll call you the film. 8. In this movie theatre there was an annoying kid sitting me. 9. She was ill and stayed bed. 10. Are there any good films the cinema this week? 11. We went to see a play the National Theatre. 12. Don’t stand that door! What if somebody opens it? 13. I’ll keep on studying I’ve passed my MBO education. 14. Because of delay we had to wait for three hours the airport. 15. I didn't see her the party. http://www.english-4u.de/prep_of_place_ex2.htm

Exercise 15

Levels (I) (A)

English Language Skills | 5/17/2016

Fill in at, on, in, to, into, by or from,

1. I must go the bank today to change money. 2. He has just returned France. 3. She arrived the airport at 6. 4. Have you ever been Ireland? 5. They got the car and drove off. 6. We drove the party Tom's car. 7. Get the train. It's going to leave. 8. The man chased by the police ran the shop. 9. The bird flew the room through the window. 10. He has never been a football match. 11. We usually go to work car. 12. We drove the cinema a taxi. 13. They like to travel plane. 14. Does the train stop York? 15. What time did you arrive school? http://www.english-4u.de/prep_of_place_ex4.htm

5. GRAMMAR: THIS, THAT, THESE, THOSE Now that you can talk about objects and people, talking about their position in time and place, you need to also be able to point to them. A quick refresher of the demonstrative pronouns (aanwijzend voornaamwoorden) also known as this, that, these and those. If you can read and remember the following table you’ll be fine: Close by

Far away

Single (one item)

This

That

Multiple (more items)

These

Those

This is all the help you really need. Now try and complete the following exercises.

Exercise 16 Go to www.studiemeter.nl  First Aid Course.  Aanwijswoorden this, that – A1  Aanwijswoorden this, that, these, those – A2  Aanwijswoorden this, that, these, those – B1 Complete all the exercises until they turn green.

English Language Skills | 5/17/2016

Levels (B) (B) (I) (I) (A)

6 .VOCATIONAL ASSIGNMENT

Every course has its own vocational assignment.

English Language Skills | 5/17/2016

Log on into Its Learning to work on your vocational assignment.

7 . GRAMMAR: COMPARARISONS Now that you can talk about where and object is, using this, that, these and those, you need to also be able to compare it to something else. That way you can explain if something is better, bigger, more expensive or cheaper than something else. In comparatisons there are three ‘steps’ to compare with. There is normal, comparative and superlative. They look something like this: Normal Tall Interesting Good

- comparative – taller - more interesting – better

- superlative - tallest - most interesting – best

We call the words that we use for this ‘adjectives’ (bijwoorden of bijvoeglijk naamwoorden) As you can see the words don’t change in the same way. You can also divide all adjectives in three groups of words: • • •

Short words – usually one syllable Longer words – usually three syllables or more Irregular adjectives – they change form

Short words get –er at the end of the comparative and –est at the end of the superlative. Examples: • •

Cool – cooler - coolest Light – lighter - lightest

If the word ends in a vowel + consonant (klinker en medeklinker) this last letter doubles: • •

Fat – fatter - fattest Big – bigger - biggest

If the word ends in a –y it becomes ier and iest: Happy – happier – happiest Trippy - trippier – trippiest

Longer words, often words of three syllables or more, don’t change. You simply add more and most in front of the word: • •

Serious – more serious – most serious Intelligent – more intelligent – most intelligent

Irregular adjectives: • •

Good / well – better – best Bad – worse – worst

English Language Skills | 5/17/2016

• •

Exercise 17

Levels (B)

Write the comparative and superlative form in the columns behind the original adjective. Original adjective

comparative

superlative

Bad Regular Exciting Happy Wonderful Clever Friendly Beautiful Clear Few Empty Good Famous Little Strong

Exercise 18

Levels (B) (I)

English Language Skills | 5/17/2016

What do you know about space? Make the superlative form. Add the . . . est or the most . . . to the word in brackets.

1. The moon is the planet to earth. (close) 2. Jupiter is the planet in our solar system. (large) 3. Sirius is the star we can see from earth. (brilliant) 4. Venus is the planet in our solar system. (hot) 5. Ceres is the asteroid in our solar system. (big) 6. The Energya is the rocket. (powerful) 7. Karl Henize was the man in space. He was 58 years old. (old) 8. Saturn is the planet. (beautiful) 9. Venus is the planet in our solar system. (bright) 10. The Apollo project was the space programme. It cost 25 541 400 000 dollars. (expensive) 11. Mercury is the planet in our solar system. (small) 12. Romenko is the man in space. He spent over 420 days in space. (experienced) 13. Pluto is the planet in our solar system. (cold) http://www.english-4u.de/comparison_ex5.htm

Exercise 19

Levels (B) (I) (A)

Fill in the correct form of the work between brackets, comparative or superlative. 1. Dad's car is much (fast) than mine. 2. I think scuba diving is (fascinating) than climbing. 3. His thirst grew (big) and (big). 4. He thinks this test was (difficult) than the last one. 5. They live in a (beautiful) house. 6. She is the (good) tennis player of the world. 7. Susan is a (nice) girl. 8. This suitcase is (heavy) than the others. 9. Hotels in London are (expensive) than in Vienna. 10. Bob is (tall) than Keith, but Phil is the (tall). 11. She reads (many) books than me, but he reads the (many). 12. France is as (beautiful) as Spain. 13. I live in a (big) house, but he lives in a (big) one. 14. My sister is three years (young) than me. 15. This was the (bad) film I have ever seen http://www.english-4u.de/comparison_ex6.htm

Exercise 20

Levels (I) (A)

1. A cheetah is than a horse. (fast) 2. Susan’s hair is than Betty’s. (short) 3. The Mt Blanc is than the Großglockner, the Mt Everest is the mountain. (high) 4. June is than May, but July is the .(hot) 5. Table tennis is than tennis, but badminton is the .(easy) 6. French is than English, but Chinese is the language. (difficult) 7. Hot dogs are than hamburgers. (good) 8. This is the chocolate cake I have ever eaten. (good) 9. Skiing is as as riding a bike. (easy) 10. Tennis is than skiing, but football is the sport. (popular) 11. Detective films are as as western films. (boring) 12. No, I don’t think so! Romantic films are than western films, but nature films are the films I have ever seen. (boring) 13. A mouse is as as a hamster, but a rat is than a mouse. (clever) 14. A canary is than an eagle, but a parrot is the bird. (colourful) http://www.english-4u.de/comparison_ex2.htm

English Language Skills | 5/17/2016

Fill in the correct form of the work between brackets, comparative or superlative, this time beware of ‘as … as’ (e.g. as good as).

8. LISTENING Exercise 21

Levels (B)

Listen to track 10 on studiemeter.nl  Good Practice 2.0 – Unit 3 – Luisteren. Conversation 10 – Sales 1. How many people did you hear? 2. What can you say about the tone of the conversation? Happy / worried / angry / business / sad / different: True or false? 1. The manager is ordering products for one of the local department stores. 2. The manager is mostly ordering food. 3. He orders household and luxury products. 4. The Sales assistant repeats what the manager says. 5. The products need to be picked up.

True

False

Fill in the missing words from the conversation in the gaps. 1. Could you 2.

to your sales department, please? a second, please?

3. I would like to

a number of articles please.

4. Can I have your

then please, and the name of your company?

5. One of our drivers will

the goods to your warehouse

English Language Skills | 5/17/2016

sometime tomorrow afternoon.

Exercise 22

Levels (B)

Listen to track 11 on studiemeter.nl  Good Practice 2.0 – Unit 3 – Luisteren. Conversation 11 – Emergency 1. How many people did you hear? 2. What can you say about the tone of the conversation? Happy / worried / angry / business / sad / different:

True or false? 1. Tim’s wife dials the wrong number first. 2. Tim needs surgery. 3. There is an emergency and the receptionist asked if she can call back. 4. The receptionist doesn’t call back. 5. The surgery is postponed so that Tim’s wife can come to the hospital.

True

False

Fill in the missing words from the conversation in the gaps. 1. Perhaps you’ve 2. I was

the wrong number. if you could tell me.

3. oh, hold n a second please. An

has just come in.

4. Can you give me your

so that I can call you back in a

moment? 5. Let me

the list here.

Exercise 23

Levels (B)

Listen to track 12 on studiemeter.nl  Good Practice 2.0 – Unit 3 – Luisteren. Conversation 12 – Making a reservation 1. How many people did you hear? 2. What can you say about the tone of the conversation? Happy / worried / angry / business / sad / different: True

False

Fill in the missing words from the conversation in the gaps. 1. Please ring after 10:30 for 2. Hold the line I’ll

and

to our reservation desk.

3. Do they have any

meals on your menu?

4. I’d have to ask Mr Halham about that and

to you later.

5. So that’s a table for two then in the

section on Friday

November 5

at about midday?

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1. To make a reservation you have to call before 10 AM. 2. Miss White would like to make a reservation for Friday 5 November. 3. Miss White asks for a table with a view of the courtyard. 4. There is also a ‘ takeaway’ service. 5. Mr Halham would rather have the ‘ takeaway’ service.

Exercise 24

Levels (I)

Listen to track 10 on studiemeter.nl  Good Practice 2.0 – Unit 3 – Luisteren. Conversation 1 – Sales True

False

1.Somebody wants to be put through. 2. Somebody wants to cancel an order. 3. Somebody is giving account information. 4. Somebody is ordering household products and food. 5. Somebody is apologising. 6. The conversation is ended politely.

Fill in the missing words from the conversation in the gaps. 1. Could you to your sales department, please? 2. a second, please? 3. I would like to a number of articles please. 4. Can I have your then please, and the name of your company? 5. One of our drivers will the goods to your warehouse sometime tomorrow afternoon.

Exercise 25

Levels (I)

Listen to track 11 on studiemeter.nl  Good Practice 2.0 – Unit 3 – Luisteren. Conversation 2 – Emergency

English Language Skills | 5/17/2016

True

1. Somebody has dialled the right number, but gets the wrong person. 2. The receptionist hangs up because she has to give first aid. 3. Somebody has had surgery. 4. The surgery take 10 minutes. 5. Someone is asked to call back in one hour. 6. The conversation is ended politely.

Fill in the missing words from the conversation in the gaps. 1. Perhaps you’ve 2. I was 3. oh, hold n a second please. An 4. Can you give me your moment? 5. Let me

the wrong number. if you could tell me. has just come in. so that I can call you back in a the list here.

False

Exercise 26

Levels (I)

Listen to track 12 on studiemeter.nl  Good Practice 2.0 – Unit 3 – Luisteren. Conversation 3 – Making a reservation True

False

Fill in the missing words from the conversation in the gaps. 1. Please ring after 10:30 for and . 2. Hold the line I’ll to our reservation desk. 3. Do they have any meals on your menu? 4. I’d have to ask Mr Halham about that and to you later. 5. So that’s a table for two then in the section on Friday November 5th at about midday?

Which summary is correct? A. Mr Halhams secretary calls to make a restaurant reservation for her boss and a business relation. It’s a lunch on Friday November 5th from 11:30 to 13:00. They want a table that looks onto the courtyard. One of them wants a vegetarian meal and they both want to smoke.

C. Mr Halhams secretary calls to make a restaurant reservation for her boss and a business relation. It’s a lunch on Friday November 5th. They have time from 11:30 to 12:30. They want a table that looks onto the courtyard. They want one normal lunch and one vegetarian lunch. They both don’t smoke. D. Judy White calls to make a restaurant reservation for Friday November 5th for her boss and a business relation. They want a table that looks onto the courtyard. The lunch starts at 13:00. She orders one normal lunch and one vegetarian lunch. They both don’t smoke.

English Language Skills | 5/17/2016

B. Judy White calls to make a restaurant reservation for Friday November 5th for her boss and a business relation. They want a table that looks onto the courtyard. They only have half an hour’s time. They want a lunch with chicken and one vegetarian lunch. They both don’t smoke.

Exercise 27

Levels (B) (I) (A)

Do the following listening assignment. There will be a pause after every question. Studiemeter - Good Practice 2.0 - Unit 1 – projecten 1. Wat maakt Rebecca het gelukkigst? a. De lente, de lichte avonden, meer zon. b. Haar vakantie in Denemarken. c. Bij vrienden en familie zijn en muziek d. Vakantie, vrienden en familie 2. Wat maakt de tweede spreker gelukkig? a. Onthaasten b. Snelheid c. Aandelen kopen d. Een actief leven 3. Wat vindt hij een probleem als het over geluk gaat? a. Hij kan er niet echt van genieten. b. Het duurt altijd maar kort c. Hij weet dat het altijd ophoudt d. Hij heeft er geen probleem mee. 4. Wat maakt de volgende spreker gelukkig? Geluk is… a. Proberen te genieten van de weinige vrolijke momenten b. Een goede relatie met je partner en een paar vrolijke momenten c. Goede relaties en nuttig werk waar je plezier van krijgt d. Proberen en nuttige baan te vinden en niet ontevreden te zijn

English Language Skills | 5/17/2016

5. Door veel dingen te gaan kopen… a. Worden de meeste mensen gelukkiger b. Worden alleen rijke mensen gelukkiger c. Worden alleen arme mensen gelukkiger d. Worden mensen niet echt gelukkiger

Vraag 6 t/m 10 gaan over de Engelse voetbalclub Chelsea, toen de Nederlander Guus Hiddink er een paar maanden als trainer werkte. Je hoort een deel uit een interview waarin een Nederlander dus Engels spreekt. 6. Wat wordt duidelijk in dit eerste deel van het interview met Guus Hiddink? Chelsea heeft waarschijnlijk… a. Verloren van Liverpool en Guus is erg ontevreden b. Gelijk gespeeld tegen Liverpool en Guus is tevreden c. Gewonnen van Liverpool. De tevreden Guus had dat verwacht d. Gewonnen van Liverpool. De tevreden Guus had dat niet verwacht

7. Wat was positief in het spel van Chelsea volgens Guus Hiddink? a. Het team bleef rustig spelen na de gelijkmaker. b. Het team geloofde dat er meer in zat en ging er voor c. Het team scoorde nog twee keer en de gelijkmaker d. Het team was erg blij met een gelijke stand 8. Hoe verklaart Guus Hiddink het resultaat van de wegstrijd? Dat is een gevolg van: a. De teamgeest b. Zijn tactiek c. De eerste helft d. De voorbereiding in april en mei 9. Hoe verklaart Hiddink het succes van Ivanovic? a. Hij kan op elke positie spelen b. Hij heeft de juiste vechtersmentaliteit c. Hij is een showmannetje dat indruk op anderen maakt d. Hij is de beste verdediger die Chelsea heeft Je gaat luisteren naar een oud-speler die op de website van Chelsea iets zegt over het succes van de club

English Language Skills | 5/17/2016

10. Welke verklaring geeft hij voor het succes van Chelsea? a. De tactiek van Guus Hiddink, en de uitvoering daarvan door de spelers b. De spelers van Chelsea kennen de manier waarop Liverpool speelt heel goed c. De tactiek van Guus Hiddink, want de spelers zijn uit zichzelf niet zo goed d. Het volledige management van Chelsea.

9. READING Reading is going well, we are slowly going from easier texts to longer and more difficult texts.

Exercise 28

Levels (B) (I) (A)

How to be Polite in English! In English there are many ways to be polite. The word please is used with almost every request in Britain. Many visitors don't realise that when they go into a pub and say 'A coffee' or 'I want a coffee' or even 'Can I have a coffee' (which may be all right in their own language) they are being impolite and cannot understand when the person serving spills the coffee all over them. Just saying a simple 'please' would make a great difference: 'A coffee, please', or 'I would like a coffee, please'. If your knowledge of English is not that good, it's better, and safer, to always use 'please'. You can't say it too often. Let's look at polite ways of asking questions and favours of people. Instead of a direct question we often use 'Can you' and 'Could you' before we say what we want. Look at these examples, which are from a normal conversation at home between husband and wife. 'Can you carry this bag into the house, please? "Could you move the table against the wall, please?' Could' is a little more polite than 'Can' but both questions contain the word 'please'.

English Language Skills | 5/17/2016

It's very common to start a request with the word 'sorry'. What this really means is `I'm sorry to give you a problem'. We use it very often in everyday situations and it is polite. If you need a special favour, try 'I'm sorry to trouble you but could you possibly help me, please'.

You might say to a friend 'Hey Peter, lend me € loo, will you?' But you couldn't say this to somebody you do not know well. If you're sitting in a restaurant and you need another chair then you would go to another table and ask 'Sorry, could I take this chair, please?'

1. The word “please” is only used in cafes.

True / false

2. you can’t say please often enough.

True / false

3. Can is more polite than could.

True / false

4. If you use the word sorry, it means you have regret (spijt).

True / false

Exercise 29

Levels (B) (I) (A)

Generation Y Do you think you are an individualist? That you are the only one who thinks the way you do? The researchers dare to say something different. Market researchers and trend spotters have been studying your generation. If you were born between 1978 and 2000 then you belong to Generation Y. You are addicted to all things technological. Marketers have been looking into groups of people for a very long time. The first generation to get a name was the 'baby boomers' born in the 195os, and Generation X, born between 196o and 1980. So what is Generation Y like? This is an example of what a typical student might do during the day: do a quiz online for an English lesson, write to classmates on MSN and download some new music at the same time as watching MTV and keeping up with text messages, so they know where to meet friends later. You are part of a new digital generation, which experts have recently named the Hyves generation. You chat together in a huge virtual world on sites such as Hyves and MSN. You learn about new music from the net and not from magazines, TV or shops. For Generation Y there is no real difference between online and real world interactions. You enjoy socialising on the net as much as face to face. And you multitask on a variety of media at the same time. Generation Y prefers to find out about things on the Internet.

1 What do you call the generation that was born between 1978 and 2000? There are two names.

2 What are the other generations called that are mentioned in the text?

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3 What is Generation Y so good at?

Exercise 30

Levels (B) (I) (A)

Reality TV So, just how real is reality TV? While the exact answer to this question varies from show to show, consider the following facts: All of the concepts for reality shows are created by someone (usually the producer). The people who populate the show are auditioned or hired in some way and, while the footage may be real, it is usually extremely edited. For example, the first season of MTV's "The Real World" was shot over a threemonth period, ostensibly 24 hours a day - this would add up to about 2,160 hours of footage. But only 13 half-hour episodes aired (technically, each episode was 22 minutes plus commercials), or approximately six and a half hours.

1. What is the main idea of this article?

2. Which of the following details from the text supports this main idea? a. All of the concepts for reality shows are created by someone (usually the producer). b. The people who populate the show are auditioned or hired in some way. c. While the footage may be real, it is usually extremely edited. d. reality TV is fake. 3. Why do you think only a fraction of the footage that had been recorded for MTV’s ‘The Real World’ was broadcast? VORDSI

English Language Skills | 5/17/2016

the

Exercise 31

Levels (B) (I) (A)

1. Steven 'Steve' Paul Jobs, who is generally seen as the mastermind behind Apple's iPhone, iPad, iPod, iMac and iTunes, was born on February 24, 1955 in San Francisco, California. His biological parents, Joanne Schieble and Abdulfattah Jandali, put him up for adoption. Steve was adopted by Paul and Clara Jobs, a lower-middle-class couple, who moved to the suburban city of Mountain View a couple of years later. Paul Jobs was a Coast Guard veteran and machinist and his wife worked as an accountant. The Jobs family moved from San Francisco to Mountain View, California when Steve was five years old. Steve attended Homestead High School in Cupertino, California. During his high school years, he worked summers at Hewlett-Packard. It was there that he first met his future business partner Steve Wozniak. 2. In 1976, when Jobs was just 21, he and Wozniak started Apple Computers. The duo started in the Jobs family garage, and funded their entrepreneurial venture after Jobs sold his Volkswagen bus and Wozniak sold his beloved scientific calculator. Jobs and Wozniak are credited with revolutionizing the computer industry by making the machines smaller, cheaper, intuitive and accessible to everyday consumers. 3. In 2003, Steve Jobs was diagnosed with pancreatic cancer. On October 5, 2011, Apple Inc. announced that its co-founder had passed away.

2. Write down what the blue words from the text refer to. a. him refers to: b. who refers to: c. his wife refers to: d. there refers to: e. the duo refers to: f.

their entrepreneurial venture refers to:

g. its co-founder refers to:

English Language Skills | 5/17/2016

1. Read the article on Steve Jobs. The headings in this text are missing. Try and write the best heading for every section (numbered 1-3).

Exercise 31

Levels (I) (A)

Reading text from you Good Practice 2.0 Checkbook, page 44. Scan the text for important words and phrases. 1. What is the main subject of this text? Now read the text 2. If you had to write a heading for the following four parts of the text, what would it be? In short: What are they about? Lines Lines Lines Lines

1 – 45 46 – 70 71 - 102 103 – 113

3. Write the right synonyms behind the words from the text. Choose from the synonyms below. Acceptable Settle Questions Worries

English Language Skills | 5/17/2016

a. b. c. d. e. f. g. h. i. j.

Monotonous Set Problem More and more

Substantially Very angry

adequate (l. 6) concerns (l. 7) considerably (l. 10) inquiries (l.13) resolve (l. 15) established (l. 35) issue (l. 44) repetitious (l. 66) furious (l. 72) increasingly (l. 102)

4. Guess the meaning of the following words (in blue, bold in the text). Do not use a translator or dictionary! a. b. c. d. e. f. g. h. i. j.

interact (l. 12) means (l. 17) additional (l. 30) validity (l. 37) occupation (l. 62) skills (l. 78) verbal communication (l. 79) patiently (l. 93) courteous (l. 95) distinguish (. 112)

Answer the questions about the text. Choose the right answer. 5. (l. 1 – 22) What does this part of the text say? Customer service representatives … a. … deal with satisfied and dissatisfied customers. b. … never receive customers c. … are always specialists in certain fields d. work for more than one company at the same time 6. The words ‘involve’ (l.23) and ‘ involved’ (l.29) … a. … both mean: to include as an inevitable part. b. … both mean: difficult c. … have related, but different meanings here. d. … have completely different meanings here. 7. (l.32 – 45) Customer service representatives… a. … are expected to help customers, even if there are no procedures for it. b. … always follow the same procedures when helping customers. c. always round off the service with the same client themselves. d. … must stay on a case until it has been solved. 8. (l.46-70) This description of the job of customer service representative… a. … is positive. b. … is objective c. … is negative d. … contains more positive than negative aspects. 9. (l.71-87) Good communication in face to face situations is important… a. … because the customers are often very angry. b. … because otherwise you cannot solve any problems. c. … because in this kind of work you deal with other people all the time. d. … because otherwise you cannot work in this field.

11. (l. 103 – 113) This paragraph says that good customer service… a. … is harder to find in a few years. b. … is growing fast in the future. c. … is a very important way of showing that your company is better than others. d. … can only be a fact if the company is strong. Does it say this in the text? 8. Companies have rules on how to deal with customer’s complaints. Yes / no 9. It can feel good to help a customer solve a problem. Yes / no 10. Most customer service representatives have to work during the weekend, because they work part time. Yes / no

English Language Skills | 5/17/2016

10. (l.88 – 102) This sums up the following qualities of a customer service worker: a. background, character, being self-sufficient, good at English and another language. b. personality, being able to work with others, good at languages. c. characteristics, background, good voice, good at English. d. personality, attitude, independent, good voice.

10. WRITING A QUESTIONNAIRE If you know how to make questions, you don’t automatically know how to make a questionnaire! A questionnaire is a way to ask people questions on a piece of paper. It is used to find out what people feel, want or think, so that you can improve something. If you are going to work in a company you can also use questionnaires to find out what your customers or your employees want or think. It is a good way to improve your company and to improve your income! So what exactly is a questionnaire? A questionnaire is a list of questions, that people can easily fill in. It doesn’t need to be short, but it needs to be easy to fill in, so that people don’t mind doing it. You need to pay attention to the following things: • a clear opening (what is it and what do you want) • a clear explanation (why do you want it) • clear, open, easy to read and understand questions • a clear and customer-friendly lay out As you can see the word ‘clear’ (helder) is very important here!

Exercise 32

Levels (B) (I) (A)

On the following page you see four different questionnaires. Answer the following questions for each of the four: Questionnaire 1: 3 tips: 3 tops:

English Language Skills | 5/17/2016

Questionnaire 2:

3 tips: 3 tops: Questionnaire 3: 3 tips: 3 tops: Questionnaire 4: 3 tips: 3 tops:

Questionnaire 2

Questionnaire 3

Questionnaire 4

English Language Skills | 5/17/2016

Questionnaire 1

Exercise 33

Levels (B) (I) (A)

If you are going to make a questionnaire, you could use the tips and tops youâ&#x20AC;&#x2122;ve given the other questionnaires. Choose 3 tips and 3 tops you think are important to use when you are going to make you own questionnaire.: Tips:

Tops:

Exercise 34

Levels (B) (I) (A)

As you can see there are different ways of asking questions. Some people use open questions, some people use closed questions (multiple choice or yes/no). Watch the following video, it takes about 2 minutes: https://www.youtube.com/watch?v=QyG2TmEhG3g What are the advantages of using open questions? 1. 2. 3. 4.

What are the advantages of using closed questions? 1. 2.

English Language Skills | 5/17/2016

Which type of question is easier for statistics and research? Open questions / closed questions

Which type of questions will give you more detailed information? Open questions / closed questions

11. SPEAKING AND VOCABULARY Exercise 34

Levels (B)

Write down what people work in these places. Who …

Does what?

A gardener

works in the garden

…

works at the reception

…

works in an office

…

works in a shop

Write down in the open column what the opposites are: Analogue

Digital

(inter)national Right Last week Later Certainly Before

Exercise 35

Levels (B)

1. Could I speak to someone in Sales please? a. Certainly, I’ll connect you with Miss Hargraves b. What? c. Thank you very much for calling. d. Good afternoon, this is Jenny Boats. 2. Internet solutions Inc., Jenny Boats speaking, how can I help you? a. I will call you sometime next week. b. This is the answering machine of Internet Solutions Inc. c. I’d like to speak to Miss Hargraves. d. Let me repeat my question. 3. Could I leave a message? a. I’m sorry, I don’t take messages. b. Yes, certainly, could you spell your name please? c. Please call again tomorrow. d. Leave your name and number at the tone.

English Language Skills | 5/17/2016

Choose the right answers to the questions

Exercise 36

Levels (B)

Put the words in the right column to make correct sentences. 1. this morning – on the answering machine – left – a message – Mr Robert Smith 2. In Ontario, Canada – a new contract – we – may – sign – next month 3. In my office – Mr Smith and Myself – will – his plans – discuss – certainly 4. Absolutely – lots of hot coffee – must – tomorrow – have – Mr Smith 5. You – in this meeting – personal attention – must – him – give – really - tomorrow

onder werp 1

English Language Skills | 5/17/2016

Hulp werk woord

bijwoord

werk woord

Lijdend voorwerp

plaats

tijd

rest*

Exercise 37

Levels (I) (A)

Fill the following words in the gaps of the right sentences. Every word can be used once. Agree, but, disagree, still, actually, even if, by the way, as a matter of fact, in that case 1. This is a very good book, isn’t it? Yes, I 2. Well,

it is.

I like this one better.

3. Oh, really? Then

I will take the one you recommend.

4. No, I’m sorry I must

with you on that matter.

5. Even though it is cold outside, I 6.

want to take a walk.

It´s raining?

7. Do you need any help? Yes,

I would like you to help me.

8. The movie we saw last night was good,

the one we saw

last week was better. 9. Oh,

do you accept credit cards?

Exercise 38

Levels (B) (I) (A)

One of you works as a customer service representative for Sneakers Ireland in Dublin. This company sells sneakers through an online shop. The other is a customer who has a complaint.

The caller/customer: You are Sam Heart. You are very angry because you never received the sneakers you ordered and paid for. You still want to receive your sneakers. Assignment: The CSR tries to calm the client down. The CSR does this by asking the right questions to find out what the problem is. The customer explains what the problem is. The CSR solves the problem. The customer agrees to the solution, but is not quite happy. Use as many words and expressions from the appendix as possible.

English Language Skills | 5/17/2016

The customer service representative (CSR): You are Dani Goodwill from Sneakers Ireland You get an angry customer on the phone. You try and calm the customer down. You try and find out what happened. You try and find a solution to the problem.

Exercise 39

Levels (B) (I)

Fill the right sentences in, in the correct open spaces to make a well-running conversation. When you’re done, practice the conversation with a classmate. 1. 2. 3. 4. 5. 6.

Isn’t in at the moment This afternoon Would you like to come I’d like to cancel my appointment But that’s tomorrow I have an appointment

Assistant: Caller: Assistant: Caller: Assistant: Caller: Assistant: Caller: Assistant: Caller: Assistant: Caller: Assistant:

Good morning, Doctor Gaines’ practice, Callie speaking. (…1…) Excuse me? My name is Carlsson, I’d like to cancel my appointment with Doctor Gaines. Mr Carlsson? Doctor Gaines (…2…), because she doesn’t have any appointments today. Yes, she does. I would like to cancel my appointment with her for (…3…) . It doesn’t really matter if she is in or not, does it? Since you are not coming anyway? Well, I do like to make another appointment anyway. (…4…) tomorrow, Sir? The 7th, at 12:30? You must be mistaken, it’s the 7th today (…5…) at 2 o’clock on the 7th. Ah, yes, that’s right. Mr Carlsson at 2. (…6…). Today is the 6th. Really? That’s all right then. I’ll be there tomorrow at 2 o ‘clock. See you then, Mr Carlsson. Goodbye.

Exercise 40

Levels (B) (I) (A)

Practice the following conversation. If it helps you can write your part out. You only get phrases and short sentences! You must use them to make a well-running conversation!

English Language Skills | 5/17/2016

Role A – Receptionist

1. 2. 3. 4.

Greet the customer on the phone with a company name and your own name. You don’t know anybody with that name. Wrong number. End the conversation politely.

Role B – Customer 1. Greet, say who you are and from what company, and you want to make an appointment with Mr. Lambert. 2. You dialled 0041 4857692367 3. Apologise and end the conversation politely.

Exercise 40

Levels (B) (I) (A)

Practice the following conversation. If it helps you can write your part out. You only get phrases and short sentences! You must use them to make a well-running conversation! Role A - Receptionist 1. 2. 3. 4. 5. 6.

Greet the customer on the phone with a company name and your own name. Mr. Lambert is not in. Explain, and ask for a message. Ask why. Can he explain? Apologise, it’s not possible. Ask why he can’t call back. 5 o’clock. Thank and end the conversation politely.

Role B – Customer 1. Greet, say who you are and from what company, and you want to make an appointment with Mr. Lambert. 2. No message, you need to speak to Mr. Lambert. Repeat and spell your name. 3. You don’t want to explain. You want to be put through to him. 4. Ask what time you have to call back. 5. Agree. You will call at 5 o’clock. 6. End the conversation politely.

Exercise 41

Levels (B) (I) (A)

Create your own voicemail message.

Clear

yes / no

Easy to understand

yes / no

Nice to listen to

yes / no

Good choice of words

yes / no

Good message

yes / no

English Language Skills | 5/17/2016

Create a voicemail message for a company. You can choose the name. It needs to be short, clear and formal. Record it and let your classmate decide if it meets the following demands:

Exercise 42

Levels (B) (I) (A)

Write a note / memo for your employer: Simon Seaton needs to know that he has to pick up the latest computer model. Jane from the English office will deliver 4 computers tomorrow afternoon at Schiphol. He needs to leave at 12 o’clock and contact her at 1 o’clock on her mobile number, 0041 709348538. MEMO From:

Message:

To: Date of call: Time of call: Respond by: Contact info:

Exercise 43 Choose the correct and best answer for the Questions. 1. Can you spell your name, please? a. Yes, I can. b. Certainly, it’s S-T-E-W-A-R-T c. sii ait ii at bii bii sii dot joe kaj

English Language Skills | 5/17/2016

2. Thank you very much for your help. a. Thank you. b. You’re welcome c. Who cares

3. I’m sorry, the line is busy, would you mind calling back later? a. Could you ask Mr Snow to call me back instead? b. Yes Please, call me next week. c. My number is 0041 6583027645 4. I would like to make an appointment for next week Thursday. a. I’m sorry, the line is busy. b. Tuesday 10 o’clock, is that possible? c. I go fishing next Thursday. 5. What’s your name? a. I’d like to cancel my appointment b. Jamie Ollies c. I’d like to speak to John

Levels (B)

Exercise 44

Levels (B)

Put the words in the correct order to make good sentences. 1. I / to cancel / my appointment / would like

2. a meeting / on Monday the 21st / MR Graines / has

3. very busy / today / is / it

4. will give / you / I / my email address

5. in / am / I / pain / a lot of

6. number / is / telephone / my / 0031 106573848

Exercise 45

Levels (B) (I) (A)

Make correct sentences. Use the following words: message, put you through, repeat, assistance, spell, return my call, information. A moment Sir, I will Can I take a Can you Could you Would you have her I would like some Thank you for your time and

(doorverbinden) (boodschap)? (herhalen) that please? (spellen) that please? (mij terugbellen) please? (informatie) about your new products. (hulp).

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1. 2. 3. 4. 5. 6. 7.

Exercise 46

Levels (B) (I) (A)

Fill in the words from the appendix wordlist. Cell Phone Safety Many people 1.

(vragen zich af) if it is safe to talk on

the phone while driving. There have been quite a few 2.

(ongelukken) while

drivers were talking on the phone. Research has been done to find out if driving while talking on the phone is 3.

(gevaarlijk).

When there is a car accident police officers will find out if any of the drivers were using 4.

(mobieltjes). They will write this information in a

(verslag). The information will be saved and later

studied. There have been some very bad car accidents 6. (veroorzaakt) by drivers being 7.

(afgeleid) by cell

phones. Drivers sometimes forget to watch the road 8. (voorzichtig) when they are using their phones. Not 9.

(opletten)

to the road can be dangerous, even deadly. It is important for drivers to focus on the road. They need to pay attention to 10.

(wat er gebeurd). They might need to stop or

swerve quickly. People want to make sure that the roads are safe for everyone. Studies will be done using the information police officers 11. (verzamelen) at accidents. In many countries tis information has led to laws forbidding

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the use of cell phones in cars.

9. PORTFOLIO ASSIGNMENT

You have had some experience and practice with writing good questions and in a good format as well. With this experience you are going to make a questionnaire for this portfolio assignment for a grade. You can choose to do one of the following assignments: -

Write a questionnaire for your work practice company (stage). Write a questionnaire for a (self-imagined) company or product. Write a questionnaire for a business event you would like to organise.

You can download/read the assignment on the following pages and on Its Learning. You will also hand in the document(s) for a grade on Its Learning. Go to www.itslearning.com -> English -> Module 3 -> Assignments Find Portfolio Assignment 3 â&#x20AC;&#x201C; Questionnaire

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*Open assignments are also visible in your task screen on the dashboard

10 . LITERATURE Welcome to your third literature assignment. Last times you did an assignment about a poem. You have a good image of what that is now, so we are going to move on to something else. We are going to move on to literature in books. We’ll start with something small. Even though it may seem like a lot of text, you should first focus on the questions.

Look casually (niet te intensief) at the text on the next page. Scan it. This is a part of the introduction of a novel. There are three segments, taken from one book. do the exercises that go with the segment of text.

Literature exercise 1 First explain what you can learn from the title of this book “Dear Fatty”. What could it mean or refer to? Use the photograph as help if you want to.

Now first read the first segment.

Dear Fatty by Dawn French

Dear You

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Hello. I have decided to think of this book as a memoir rather than an autobiography.

As I understand it, the latter means that I have to be precise about chronology and touch on all aspects of my quite-dull-in-parts life. I think that would be quite dull because in quite a lot of parts my life has indeed been quite dull. You wouldn't want to read about those bits, believe me. Those bits would mainly be about puddings I've enjoyed and when I've set the washing machine on the wrong cycle and my quest for comfortable shoes, and the time I put a gun in a kitten's mouth. You don't want to know about that old thing. So, I've decided instead to concentrate on those memories that are especially important or vivid to me. The parts of my life I can still remember the taste and feel and smell of. Otherwise we'd be here all day and I'm hoping you can be finished by lunchtime so you can have a nap and watch Loose Women [TV Programme].

Literature exercise 2 The text starts with “Hello”. Who is this segment of text written to? How can you tell?

Literature exercise 3 What point is the writer trying to make in this segment of the text?

Dear Dad, So, you're still dead. It's been 31 years and every day I have to remind myself of that fact, and every day I am shocked. You and I only had 19 years together, and so when I think of you, I am still 19 and you are . . . What age were you? . . . To me, you were just the right age for a dad. Old enough to be clever and young enough to be handsome. Probably about the age I am now. Blimey, that's weird. I will soon be older than you ever got to be. That's not right somehow. A parent is supposed to be older at all times. The natural form is to get older and you get . . . just old. Then, and only then, should you be permitted to die. Even that should happen in front of the telly after a bowl of stew and a cuddle up with your missus. Not the way you died. Not like that. I'm not 19 anymore, Dad, and so many things have happened that you haven't known, so I have decided to write this book for you. I want to remember our time together and I want to tell you about lots of stuff since. So far, it's been better than expected ..

Literature exercise 4 Who is this segment of text written to? How can you tell?

This segment of text is one of many more, all starting with ‘Dear…’. Why do you think the writer wrote such a personal letter in this book? Why would the writer write more of these personal letters in a public book?

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Literature exercise 5

Dear Parents of everyone I ever babysat for, SORRY. Here are some things I did in your houses: 1. I did drink a 'sitter's privilege', which is a cocktail consisting of a tiny slurp of every single bottle in your drinks cabinet. Including Angostura bitters and advocaat. Rest assured it wasn't really stealing, more like renting, because virtually everything ended up back in your loo. 2. I did let my boyfriend in five minutes after you left and he left five minutes before you came home. On one occasion he hid in the garden when you returned unexpectedly to collect a bottle of wine. Incidentally, he also drank a pint of `sitter's privilege'. 3. I did try on quite a lot of your clothes. 4. I did try on quite a lot of your shoes. 5. I did try on quite a lot of your make-up. 6. I did smoke your Sobranie cocktail cigarettes out of your kitchen window. 7. I did read your Joy of Sex. I drew extra genitalia on the hairy people in it. 8. I did leaf through your photo albums, occasionally removing photos of unsavourylooking relatives and writing `bum' or 'tit' or 'flaps' on the back and replacing them with no trace. 9. I did find a sealed warehouse box of fifty Cadbury's Dairy Milk bars in the cupboard under your stairs. I removed the staples from the bottom of the box with your carving knife. I removed four bars. I replaced the staples (considerable skill required). I ate all the chocolate. I felt no guilt whatsoever. 10. I did read some of your letters. 11. I did wash my laundry in your machine. 12. I did graze in areas of your fridge and cupboards that I wasn't invited to graze in. 13. Sometimes bogeys did go on your carpet under the sofa. This was rare.

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14. Sometimes I did take your restless children for a walk up to the local shop and

we did buy flavoured milk and dunk KitKats in it, instead of the food you left out for them, which I took home for my flatmates. 15. I did rifle through your contraceptive-hiding area and study your preferred methods. During this procedure I often found other, more thrilling and sometimes sinister contraptions .. . 16. I did once swear at your eight-year-old son who kept running in to the room to display his frankly unimpressive erection. 17. I did once start a call on your phone when you went out at 8pm and finish it at 11.55pm just before you returned.

18. I did teach some new rude made-up words to your children, e.g. `arselooker', `cockdandy' and `boobheadâ&#x20AC;&#x2122;. 19. I did have a small bit of sex with my boyfriend on your sofa. 20. I did tell some people who called up that you had gone to a swingers party 21. I did take cuttings from your plants. 22. I did do your daughter's homework with my left hand to make it look like her writing, so that she could play. 23. I did lock your scabby old cat into a separate room for most of the evening. 24. I did accidentally let a spoon fall into your waste disposal unit which then made a terrible grinding noise and stopped working. I did not report this to you on your return. 25. I did let your two children get dressed and we went to the pictures instead of staying indoors. 26. I did find some money down the back of a big chair, which I kept. That was definitely stealing and I regret it, but I was a student and I was broke. 27. I did not return to your house again after your husband put his hand on my leg when he dropped me home. 28. I did lick a tub of solid home-made sorbet in your freezer. 29. I did bake a secret cake with your depressed six-year-old son to give to his estranged dad on his birthday even though you had forbidden it. We hid a small toy in the centre of the cake, which melted. The toy not the cake. 30. I did let your dog on the sofa. Thank you all for trusting me with your kids. I always kept watch over them and they taught me heaps of good and bad things. The cash you gave me went straight to where

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it was most needed. Absolutely nothing was spent on administrative costs. Cheers!

Literature exercise 6 What kind of text are we looking at here? If you had to describe this text, what would it be? E.g. a fairy tale, a summary, a conversation, etc.

Literature exercise 7 The person who wrote these texts described 30 ‘things’. What are these 30 ‘things’? How would you describe them to someone?

Literature exercise 8 What is so special, language-wise, about the sentences in this list? What strikes you as different from normal sentences? What does that do to the sentences? Or the list? What is the effect of this ‘special’ way of writing? Explain yourself.

Literature exercise 9 This person did a lot of unfair or mean things, but nothing really illegal. Still she felt bad about something. What was this? Write down the number and what happened.

Literature exercise 10 Every text can have a certain type of characters. The main character, the most important one is called the ‘protagonist’. The villain, or the enemy, is called the ‘antagonist’.

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Can you explain if there is a protagonist and an antagonist in this piece, and can you explain who they are then? Think very carefully, the protagonist or antagonist are not always clear from the text.

11. GRAMMAR EVALUATION

The grammar evaluation is a test on Its Learning. You need to make an appointment with your teacher to take it. The test will consist of two separate parts; the grammar you’ve learned during this module, but also the vocabulary and expressions! Study them well before you take the test! Do this test (on your own level) and see if you’ve understood what you have read, learnt and practiced in this module. If you pass it you can continue on, if you don’t; practice some more and re-take the test. Make an new appointment with your teacher for this.

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Go to www.itslearning.com  English  Module 3  Grammar Evaluation Test

12. EVALUATION

Congratulations! Youâ&#x20AC;&#x2122;ve now completed this module.

You can be proud of yourself, because you have now practiced: -

how to introduce yourself or others using the present simple using correct word order making simple questions reading skills speaking skills in introductions the first basics in Literature

But how do you feel this module went? Was it easy or was is hard work? Or was it average work? How much time did you spend on it? More than the 4 to 6 weeks that was given or less? And did you work on it only during the hours in school or did you also work on it at home? What did you like doing most and what did you like doing least? Any feedback or tips for the teacher?

Exercise 47

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Describe all of this in at least 100 words. Make sure you use what you have learnt!

13. APPENDIX Vocabulary list for module three

Accidents

ongelukken

Farther

verder (letterlijk)

Appropriate

geschikt, passend

Fault

fout, storing

Assistance

hulp

Firm

to belong to

behoren bij

Further

To benefit from

profiteren van

to get in touch with contact opnemen met

Call … back

terug … bellen

Global

wereldwijd

Careful

voorzichtig

Greenhouse

(planten)kas

Caused by

veroorzaakt door

to happen

gebeuren

Cautious

Voorzichtig

To hire

inhuren

Cell phone

mobieltje

Incredible

Ongelooflijk

Chronology

in volgorde van tijd

Information

informatie

to clarify

verduidelijken

to injure

verwonden

to collect

verzamelen

to investigate

onderzoeken

To compare

vergelijken

to inquire

informeren

Complicated

gecompliceerd

Latest

nieuwste

to confirm

bevestigen

Limit

grens

to contain

bevatten

Local

lokaal, in de buurt

Content

inhoud, tevreden

meanwhile

Ondertussen

Course

cursus

Message

boodschap

Courtyard

binnenplaats

to order

bestellen

To create

scheppen, creëren

Ought to

zou moeten

Cut flower

snijbloem

pay attention

opletten

Dangerous

gevaarlijk

Put … through

doorverbinden met

to deliver

bezorgen, afleveren

To reach

bereiken

to demonstrate

aantonen, bewijzen

To refer someone back to

iemand terug verwijzen naar

to determine

vaststellen, bepalen

Geld terug geven

refund

to dial

draaien van een telefoon nr.

Repeat

herhalen

Distracted

afgeleid

Replace

vervangen

to disturb

storen

Report

verslag

Dull

saai

Reservation

reservering

Employee

werknemer

Employer

werkgever

request an explanation to schedule

om uitleg vragen Een verklaring vragen in schema / rooster opnemen

Bedrijf(firma)

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verder (figuurlijk)

To employ

in dienst nemen

Short notice

korte termijn

Emergency

noodgeval

to solve

oplossen

Environment

omgeving, millieu

Spell

spellen

to sympathise

Je leeft met een ander mee

to tackle

aanpakken

Environmental

milieu

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Entrepreneur

Event

gebeurtenis

Onvoorwaardelijk

unconditional

Eventually

uiteindelijk, tenslotte

Valuable

waardevol

to experience

ervaren

While

poosje

Extension

toestel

to wonder

zich afvragen

Expressions English

Dutch

Aarzelen As a matter of fact.

Trouwens.

Well, I donâ&#x20AC;&#x2122;t know whether Iâ&#x20AC;&#x2122;m in the

Nou, ik weet niet of ik hier goed ben.

right place. If I am not mistaken.

Als ik me niet vergis.

Advies geven Would you like some advice?

Wilt u graag geadviseerd worden?

You should not ...

Je zou niet moeten

Afscheid nemen Goodbye now.

Tot ziens, he.

Hope to see you again, Sir/Madam.

Tot ziens hoop ik, mevrouw/mijnheer.

Begrijpen/niet begrijpen I beg your pardon?

Pardon? Wat bedoelt u?

Eens zijn/oneens zijn I disagree.

lk vind van niet./lk ben het er niet mee eens.

I don't agree.

lk vind van niet./lk ben het er niet mee eens.

Enthousiasme tonen That's absolutely wonderful.

Dat is werkelijk geweldig.

Herhaling vragen Did I hear you say ...?

Zei u ...?

What did you say?

Wat zei u?

What's that you were saying?

Wat zei u precies?

Hulp aanbieden Are you looking for something in

Zoekt u iets speciaals?

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particular?

What seems to be the problem?

Wat is het probleem?

Is there anything you need?

Zoekt u iets?

Informatie vragen Where can I find ...?

Waar kan ik ... vinden?

Could I ask for a refund?

Mag ik vragen of ik mijn geld terug kan krijgen?

Klacht uiten/reageren op klacht I have a complaint.

lk heb een klacht.

I'm afraid there is very little we can do.

lk ben bang dat we erg weinig kunnen doen.

What seems to be the problem?

Wat is het probleem?

Mening geven Fine with me.

Prima.

I think ...

lk vind ...

It's a very good ...

Het is een heel goed ...

That's strange.

Dat is vreemd.

mening vragen Are you sure?

Weet u dat zeker?

Do you think I should ...?

Denk je dat ik zou moeten ...?

That would be nice, wouldn't it?

Dat zou leuk zijn, toch?

misverstand It's a misunderstanding.

Het is een misverstand.

onderbreken (beleefd)

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Sorry for interrupting.

Sorry dat ik u onderbreek.