MYFEROS UNCOVERS UNEXPECTED BENEFITS
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ith hundreds of Feros Care seniors logging into their MyFeros portal accounts since it was first introduced in 2018, we know we're offering a service that’s useful. And we want to keep it that way! That’s why our team have continued to improve the application, and roll-out new features. On any device, at any time, Feros Care clients can manage their services as they see best. View budgets, book and change scheduled services and make contact with our care team online – all without the need for a phone call.
UNEXPECTED BENEFITS Originally designed to simply make it easier and more streamlined 18
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for clients and their loved ones to interact with Feros Care, we discovered there’s benefits for clients beyond this convenience. We spoke with Feros Care Client Advocate Rachel Tyler who explained that many clients who are non-verbal or find it difficult to be understood over the telephone love being able to simply log into their MyFeros account. “It takes a whole level of stress around interactions away.” On the other hand, for clients who may have dexterity and mobility issues, logging into a computer or device is difficult or even impossible. That problem was solved with a little help from Google Home. Once a Google Home device is set up, and linked to a MyFeros account,
clients just need to say “Hey Google” followed by “ask Feros Care...” to check their scheduled services and access a myriad of other useful information. For Feros Care Client Bill Bryce, this has decreased his dependency on others. He says “I can’t use a scroll pad on a laptop. I’ve had operations on my voice box and sometimes struggle to find the right words on the phone. Google Assistant has helped counter that and I’m sure there will be a lot of seniors or people with a disability who will benefit from the technology.”
CONVENIENCE FOR CARERS If we can make life easier for carers – those family and friends who
