Transparency and business responsibility

(103-2, 103-3)

THE WORLD AROUND US IS CHANGING. IN ORDER TO CONTRIBUTE MORE AND MORE TO THE DEVELOPMENT AND WELLBEING OF THE COUNTRIES WHERE WE OPERATE, WE MUST UNDERSTAND THE TRENDS AND FORCES THAT WILL SHAPE OUR GROUP IN THE FUTURE AND ACT QUICKLY TO GET READY FOR WHAT IS TO COME.

We must be ready for the future now. On this journey towards the future, sustainability, responsibility, transparency, ethics and integrity are the principles that guide the Group in the creation of corporate governance processes. The values and rules of conduct in the Code of Ethics reflect our commitment to ensuring that all people in or outside the Group always act lawfully and ethically.

Integrity and honesty

Integrity and honesty can be seen in both big decisions and daily choices. They mean more than just following the rules, which alone does not suffice; they entail sincere, upstanding and transparent conduct that makes you feel good about what you’re doing, even when no one is watching. They are the foundation of proper conduct and clear, coherent communication.

Courage and self-criticism

All great innovations originate from the courage to change and the ability to integrate diversities. Our actions are always aimed at innovation, we accept ideas different from our own and we transform mistakes into opportunities to grow and improve.

Responsibility and awareness

Responsibility is in the DNA of our people. It is the awareness of the important role that each of us holds for passengers, colleagues and the places where we operate. We are aware of the safety and value of our passengers, our people, vehicles and infrastructure, the environment and local communities.

Passion

We are passionate about our work, even if it can be tiring and demanding. We aim for excellence, doing our best and improving over time. This makes us the Group’s best ambassadors at all times.

Openmindedness and respect

To be openminded and respectful means to consider diversities as a resource, to welcome them as a stimulus for sparking creativity and an opportunity to understand those around us, be they colleagues, customers or any other person. They are values at the basis of fairness and merit recognition.

Teamwork

We belong to a team capable of facing great challenges by working together in a close-knit and integrated manner. To be a team also means to collaborate in a climate of openmindedness based on constructive participation and feedback for our mutual well-being.

Source: Code of Ethics of the Ferrovie dello Stato Italiane group

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