2.2.
Global Community Development Programme MoS report, key highlights and main strategies
GCDP Q1 Reazliations 5225#
5127#
Goal#2013#
Achieved#2013#
GCDP Q1 Matches 3950#
3374#
2482#
3819#
Achieve#2012#
Goal#2013#
Achieved#2012# Achieved#2011#
98% Achievement | 34% growth
85 % Achievement | 36 % growth
GCDP Q1 TN Raises
GCDP Q1 EP Raises
9300#
7291#
Goal#2013#
6413#
6400#
5403#
Achieved#2013# Achieved#2011#
Goal#2013#
4905#
Achieved#2013# Achieved#2012#
100% Achievement | 30% growth Customer Feedback in Match Status Promoters
Percentage
Detractors
Percentage
Communication effectively
13%
Communication effectively
10%
Information provided about the program 11% in Realised Visa support and information Customer Feedback Status Matching Support Promoters Cultural preparation Integration by hosting entity
Percentage 11%
Matching Support Detractors
18%
JD clarity and alignment
17% Logistical support Customer Feedback in Completed Status
9% 7% Percentage 16% 13%
JD clarity and alignment Promoters
11% Percentage
Integration by hosting entity Detractors
11% Percentage
Cross cultural
21%
AIESEC's support
20%
Personal development
18%
Social Impact
7%
Social impact
12%
Cross cultural
5%
#
100% EP raising achievement 78% TN raising achievement
98% GCDP programme achievement 46% GCDP matching rate •
•
The matching rate comparing to last year didn’t change significantly, a better way of supply and demand management needs to be implemented for the programme Out of the achievement of GCDP realisations, there are two main aspects we need to pay attention to based on our customer feedback: Our support during realisation and also the job description that we promised in the initial promotion to the EPs.
•
•
Achievement of EP raising contributed a more balanced supply of TNs and EPs which is 1,2 TN out of 1 EP. Raising achievement needs to be supported by service delivery, knowing that our customers are concerned about our services during their matching process.