Troy Fedder –Predictions for 2023

Troy Fedder, Head of Broker Partnerships, Suncorp Bank

When it comes to trends in home and business lending, I expect to see continued growth from the non-major banks in 2023 as customers and brokers seek real choice.

While we know brokers are always aiming to present loan options that best suit their customers’needs, refinance opportunities will be especially important in the year ahead as fixed rates expire.

And a main component of any future trend is evolving technology – in this case, technology that supports great advice.

My view is customers still want the tailored, expert advice from brokers that is so critical, but technology will continue to support a great experience.

Digital processes will be key in helping brokers identify opportunities for their customers, as well as ensuring that customers have a streamlined loan application and approval process when securing their desired home or business loan.

This year has been a year of incredible growth and improvement for us at Suncorp Bank, and we couldn’t have done it without continuous feedback from our broker partners.

On behalf of Suncorp Bank Broker Partnerships, I’d like to wish you and your families a safe and festive holiday season.