Lettings Bespoke Marketing Suite Menu_2024_JH-Testimonials
We value the little things that make a home
We make sure to give your tenants a first-class service to maximise retention, minimise complaints and to extend tenancies as long as possible. Not only will we treat them like a premium client from the moment they enquire, we personally show them around and assist them in the process of securing the property. On moving in we will also provide them with a welcome gift to make them feel that they are receiving a premium service.
PRESENTATION
We will present your property in the best light to ensure it looks its absolute finest.
EXPOSURE
We will expose your property to the widest possible pool of potential tenants.
BESPOKE SERVICES
CLASSIC SUITE
Landlord
(£354 inc
Professional photography
Digital property particulars
Floorplans and EPC
Property teaser video
Staging and styling consultation
Lifestyle interview
Advertised on property portals
Boosted on social media
Local targeting marketing
PR pitching
Property health check
Compliance and legal requirements
Accompanied viewings
Tenant screening
Offer handling
Tenancy agreement preparation
Reference and financial health checks
Deposits
ELITE SUITE
Quotes provided specific to the property
Printed brochure of your particulars
Full videography package including: drone,
internal and two-minute HD video
Refined magazine feature
Regional magazine feature
Initial cleaning and maintenance
Inventory and property inspection
Welcome box
CLASSIC SUITE
Personalised concierge support
Interim inspections
24/7 dedicated management office
Rent collection
Financial reporting
Legal compliance
Landlord-tenant dispute resolution
Rent increase notifications
Electronic signing
Property upkeep
Regular inspections
Arranging of required safety certificates
ELITE SUITE
Quotes provided specific to the property
Landlord insurance
Rent guarantee insurance
Home emergency cover
Cleaning and deep cleaning services
SERVICE
We will deliver a quality, reliable service to ensure you have the best possible experience.
CLASSIC SUITE
Property health and compliance check
Tenant qualification
Moving day/handover process
Rent tracking
Customised payment schedule
Monthly statement
YOUR PROPERTY MANAGED
PERSONALISED CONCIERGE SUPPORT
We offer ongoing support and a single point of contact for both landlords and tenants throughout the tenancy, addressing any queries or issues that may arise.
INTERIM INSPECTIONS
We promise all tenants on arrival that moving forward we will visit them to check the property condition and also in case they wish to voice any concerns they have in relation to the property.
24/7 DEDICATED MANAGEMENT OFFICE
To guarantee a tenant has a comfortable and refined experience in your property, our dedicated management team are contactable 24/7 to help them with any of their future needs.
RENT COLLECTION
We handle rent collection, ensuring timely and consistent payments from tenants. Enforce rent increases when appropriate and manage any arrears professionally.
FINANCIAL REPORTING
We deliver detailed financial statements to property owners, including income and expense reports, at regular intervals. We maintain transparency in financial matters.
LEGAL COMPLIANCE
We stay up to date with all local and national rental regulations, ensuring the property is in full compliance.
LANDLORD-TENANT DISPUTE RESOLUTION
We mediate and resolve disputes between landlords and tenants to maintain a positive rental environment.
RENT INCREASE NOTIFICATIONS
We track market demand and then notify tenants of any rent increases in advance and update rental agreements accordingly.
ELECTRONIC SIGNING
We allow for electronic signing, making it easier for tenants to renew or sign new agreements.
PROPERTY UPKEEP
We coordinate routine maintenance tasks, landscaping and property improvements to enhance the property’s appeal and value.
REGULAR INSPECTIONS
We conduct periodic property inspections to assess its condition and address any issues before they become major problems.
ANNUAL SAFETY TESTS
We will commission any legally required inspections and checks to ensure the property is safe and that you stay in line with your legal obligations as a landlord.
ELITE UPGRADE
LANDLORD INSURANCE
Landlord insurance is specifically designed to protect landlords from risks associated with renting out a property. It typically includes coverage for property damage, loss of rental income due to unforeseen circumstances, and liability protection.
RENT GUARANTEE INSURANCE
This insurance provides coverage if the tenant fails to pay rent. It can provide peace of mind by ensuring a steady income stream, even if the tenant defaults.
HOME EMERGENCY COVER
This service helps in the event of sudden and unexpected emergencies at the property, such as a burst pipe or heating system breakdown. It ensures quick response and repairs.
CLEANING AND DEEP CLEANING SERVICES
Consider offering professional cleaning services to ensure the property is clean and well maintained between tenancies.
LET ONLY AND RENT COLLECTION SERVICE
RENT TRACKING
We keep a detailed record of rent payments, making it easy for property owners to monitor payment history and access financial reports.
CUSTOMISED PAYMENT SCHEDULE
We allow for customised rent payment schedules to accommodate tenants with unique lease terms or payment arrangements.
MONTHLY STATEMENTS
We generate and provide detailed monthly financial statements to landlords, summarising rent payments and any fees collected.
LATE RENT COLLECTIONS
We handle the collection process for outstanding rent, including issuing notices and pursuing legal action if necessary.
EXQUISITE PRESENTATION
Every home is unique. At Fine & Country we ensure your property looks its absolute best. Here are some of the standout ways we present your property to attract the right kind of tenants.
PROFESSIONAL PHOTOGRAPHY
Letting your home is about selling a lifestyle, and captivating photography is an essential part of this. Our professional photographers capture your home in the best possible light to ensure it makes the right impression both online and offline.
DIGITAL PROPERTY PARTICULARS
Our digital brochures are bespoke to enhance the character and lifestyle of the property, capturing the attention and interest of potential tenants. Your digital brochure will be uploaded to the portals and distributed to our comprehensive database to generate as many enquiries as possible from the right audience.
PROPERTY TEASER VIDEO
A video highlighting all the professional images taken for your property to enhance the applicants experience and visualise the property in more detail with music and features.
STAGING AND STYLING CONSULTATION
Staging and styling a property ensures your home is positioned at its best in the market to achieve the interest and value it deserves. Our team of experts will stage your home to maximise the use of light and space, style key rooms to attract the target market and present each property as a home – helping tenants to see the potential and best your property has to offer.
LIFESTYLE INTERVIEW
No one understands life in your home like you do. So we employ a team of experienced property writers who carry out short lifestyle interviews by telephone. This gives an insight into living in your home as well as the local area, bringing the property to life and going beyond what a property brochure alone can offer.
ELITE UPGRADE
PRINTED PROPERTY PARTICULARS
The Fine & Country in-house design studio produce professional property particulars. They are bespoke to enhance the character and lifestyle of your home, capturing the attention and interest of potential tenants. Your brochure will then be distributed to our comprehensive database, both by post and electronically.
FULL VIDEOGRAPHY PACKAGE INCLUDING DRONE AND INTERNAL TWO-MINUTE HD VIDEO
A professionally produced video truly brings your property’s character and charm to life. UAV (drone) video and stills sweep around and over the grounds, to present its setting and proportions in the best possible way. Video is already over two thirds of consumer internet traffic and growing, so should become a key part of your rental strategy.
Scan the QR code to see all our properties to let.
WIDESPREAD EXPOSURE
The widespread exposure of prime residential properties is crucial. Tenants of exclusive properties are generally not constrained by such influences as specific location, proximity to public transportation or local amenities. Through a combination of local, national and international marketing techniques, we can market your property to both those who are actively looking and those who didn’t know they wanted to move, until they saw your house.
54 COUNTRIES
OUR INTERNATIONAL NETWORK
Fine & Country has a presence in over 300 locations worldwide, including 225 locations in the UK. Your property will be available to approximately 180,000 high-net-worth customers registered in our database.
REFINED MAGAZINE
Refined is our national publication and is published monthly, showcasing the finest properties available with Fine & Country in the UK. It is distributed to all our UK offices and their surrounding communities. As a part of Refined magazine, your property will be available to over 100,000 high-net-worth customers registered in our database of active tenants.
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INTERNATIONAL PORTALS
SOCIAL MEDIA
Social media is a highly effective marketing tool to promote your property. Through a dynamic combination of video and photography content, we can expose your home to many more potential tenants, whether they are actively looking for a property or not.
TARGETED MARKETING
Using a mix of socioeconomic and geodemographic data we can filter down to those people who are most likely to be at a point in their property journey where your property will be of interest to them. We could even find the people in the area now who are in the same position as your previous tenants were in when they originally took residency.
295
MILLION BUYERS
INTERNATIONAL PORTALS
All Fine & Country properties in the UK appear on circa 100 international portals, across 54 countries. This exposes your property to the lucrative international markets, and up to 295 million potential tenants.
PR PITCHING
The Media Centre has fantastic relationships with journalists from the major national news outlets. The team pitches unique or newsworthy properties to national, regional and online platforms on a regular basis.
FINE & COUNTRY WEBSITE
At fineandcountry.com tenants can peruse every property for rent, from Australia to Zimbabwe. Positioned alongside engaging lifestyle blog content, your property sits on a platform that champions exquisite property.
ELITE UPGRADE
REGIONAL MAGAZINE
Feature your property in the Midlands’ premier lifestyle magazine, Live24-Seven with an advert in the dedicated property section. Reach a targeted audience with a matching demographic to your property.
NATIONAL ADVERTISING
Regular advertising campaigns across national and local press ensure maximum exposure for your property. This adds enormous weight to our marketing reach around the UK and internationally. Please note, landlord contribution may be required for some national advertising.
OUR SERVICE TO EVERYONE
We strive to deliver our customers a first-class service and our dedication has been rewarded with Fine & Country being the UK’s most recommended estate agency.* Our meticulous attention to detail and devoted commitment to each and every client makes us the perfect partner when it comes to letting your property.
ACCOMPANIED VIEWINGS
All prospective tenants are accompanied on viewings by experienced, knowledgeable team members who are confident in promoting the benefits of your property and the local area.
OFFER HANDLING
We will take a holding deposit of one week’s rent from the prospective tenant prior to putting forward any offers to you.
REFERENCES AND FINANCIAL HEALTH CHECKS
Subject to your acceptance of an offer we will then start the referencing process with our industry-leading partner Goodlord. As a market leader in their field, they are well placed to ensure that every tenant we recommend to our clients are vetted thoroughly through a multitude of different checks. This includes the most common references such as current landlord and employment as well as using technological advancements of open banking, which provides insight into prospective tenants’ financial management. In all cases, we will provide you with the completed reference before the signing of any tenancy agreement.
DEPOSITS
We are members of the Deposit Protection Service who are authorised by the government to protect deposits for tenancies in England and Wales. We are also able to offer the option of a nil deposit which is provided through our partners Reposit. The Nil Deposit option provides tenants with the option of paying a non-refundable fee in order to move in without having to pay the five-week security deposit. The benefit to our clients is that Nil Deposit provides you with the equivalent of six weeks’ protection and the tenant must take out a liability insurance product for the duration of the tenancy which can be used to cover any accidental damage during their tenancy.
PROPERTY HEALTH CHECK
Prior to the moving date a qualified associate will carry out an on-site property health check to ensure that the accommodation is fully compliant with all relevant laws and codes of conduct.
OVERSEAS LANDLORDS
We can make any necessary HMRC deduction or advise on applications to HMRC for NRL status.
TENANCY AGREEMENT PREPARATION
We will draft and prepare a legally compliant tenancy agreement that clearly outlines the rights and responsibilities of both the landlord and tenant. This should cover terms, rent, deposit and any special conditions.
UTILITY AND COUNCIL REGISTRATION
Once we have received the inventory report with the meter readings we will contact all the relevant suppliers and register the tenants for the utilities as well as contacting the local council in relation to the new tenant’s council tax liabilities. We will also resolve any interim bills that you are liable for which we will pay on your behalf out of the rental income (subject to funds being available).
TENANT SCREENING
Thorough tenant screening is crucial. This includes conducting credit checks, checking references from previous landlords, and verifying employment and income details to ensure the tenant’s financial stability and suitability. Right to Rent checks: ensuring that tenants have the legal right to rent in the UK by conducting Right to Rent checks as required by law.
TENANT ONBOARDING
We provide tenants with essential information about the property, including emergency contacts, maintenance procedures and relevant local services.
DOCUMENTATION AND RECORD KEEPING
Maintaining thorough records of all communications, agreements, inspections, and financial transactions related to the tenancy.
*Source: YouGov, 52 weeks to 30th July 2023 Dataset: Net Recommendation Score: Customers who would recommend a brand minus those who do not
ELITE UPGRADE
INITIAL CLEANING AND MAINTENANCE
We will organise any necessary cleaning or maintenance tasks to prepare the property for the new tenant, ensuring it’s in a move-in condition.
INVENTORY AND PROPERTY INSPECTION
We will create a detailed inventory report with photographs and conduct a property inspection before the tenant moves in. This helps document the property’s condition and avoids disputes over damages during the tenancy.
WELCOME BOX
We know that moving home can be stressful so we provide a few essentials and a couple of luxury items to get them settled and relaxed as soon as possible. This case contains a selection of necessities like tea, coffee, soap, etc. as well as a bottle of Prosecco and some luxury snacks.
WHAT OUR CUSTOMERS SAY
We used Fine & Country to market our grade 2 listed character cottage. We chose the option to have a professional video taken which is thoroughly recommended. Nicky worked extremely hard on marketing and viewings keeping us updated and informed throughout the whole process. We have no hesitation on recommending Fine & Country and would definitely use them again in the future.
Jonathan was very professional, always available and went the extra mile even after completion. He has excellent local knowledge of the property market and gave us sound advice throughout our buying process.
First class service from Jon and the team. Communications were excellent throughout, and thoroughly professional service. Highly recommended.
Fine & Country Estate Agents exceeded all my expectations, and Vanessa particularly played a pivotal role in making my experience truly exceptional.
From start to finish, Vanessa’s professionalism, dedication, and expertise were evident in every aspect of the process.
Great service from Sarah again!!! Delivers what she promises!!
Marie has been fabulous to work with. Her professionalism is second to none and gave me time to weigh up my options. Out of all the local estate agents I’d thoroughly recommend her and Fine & Country. A cut above the rest by a big margin. Thank you.
Amrita at Fine & Country Leamington Spa, was phenomenal in helping us get our property on the market. She was a great communicator, working long hours to meet our tight deadline and ensure our home was listed promptly. Her attention to detail and support made the entire process smooth. Amrita is a valuable asset to the agents, and we highly recommend her. Thank you for your outstanding service!
I cannot recommend Claire and Sam from Fine & Country highly enough! Their work is exceptional - they bring a perfect balance of professionalism, expertise, and genuine care to the table. They made everything stress-free and efficient thanks to their guidance and dedication.
Excellent professional service
THE FINE & COUNTRY FOUNDATION
FIGHTING HOMELESSNESS
THE FINE & COUNTRY FOUNDATION
FIGHTING HOMELESSNESS
THE FINE & COUNTRY FOUNDATION
FIGHTING HOMELESSNESS
Thank you for your support.
Charity no. 1160989, striving to relieve homelessness.
If you’re looking for estate agents who will go above and beyond, look no further. It was a fantastic experience from start to finish.
The Fine & Country Foundation was established to provide grants and support for homeless charities in the UK and overseas. Since 2014, a combination of the efforts from Fine & Country agents across the globe and private donations have helped raise over £900,000.
We believe that, together, we can make a substantial impact to help the most vulnerable people in our society. As a network, we take part in some remarkable efforts, like treks up Mount Kilimanjaro, but we also give back for every Bespoke Marketing Suite we create for our customers, because we value the little things that make a home.
