3 Ways Airports Can Use Technology to Build Passenger Trust By Courtney Wright, Dec 17, 2020 2:16:06 PM There is no denying that the COVID-19 pandemic has changed passenger perceptions of air travel. Studies by ISSA, The Worldwide Cleaning Industry Association, showed that a passenger’s attention is heightened by uncleanliness and it will influence their purchasing decisions throughout their entire airport experience. By creating a positive experience from the moment the passenger walks through your doors, it will allow you to generate a strong baseline of trust and develop loyal and happy customers. Seeing is believing – discover more about building passenger confidence with consistency through the use of technology in this ACI webinar featuring Trax and Flagship. Research has shown that a consistent experience is critical for building brand resonance. And there is no better way than implementing digital solutions into your airport to help you create that consistent experience and build passenger trust. Read more »
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