QC
SPOTLIGHT EMPLOYEE PROFILE
Karen Todd Is known For her Hard Work and Humor
K
aren Todd is known for the great work she does as a Lost Time Adjuster in the
Workers’ Compensation department at the Florida League of Cities (FLC). She’s also known for her laugh. “If you are ever in a bad mood, she can always make you smile and giggle,” said Kara Burns, Workers’ Compensation Claims Supervisor. “She has such an infectious laugh, you literally can’t stay mad.” Kim Zawodnik, Senior Claims Adjuster at the League, said, “She has a great sense of humor and is easygoing, which makes her enjoyable to work with.” Karen remembers when she was a medical only adjuster and was getting a statement about an injured worker. She asked if he was taken by ambulance to the hospital, but the word came out as “am-boo-lance.” She tried to correct herself but kept saying it wrong. She tried to stay professional, but she had to keep putting the caller on mute because she couldn’t stop laughing. It was contagious. Soon, her co-workers were giggling, too. While Karen loves to laugh as much as anyone, she also is known for being a self-starter, said Matt Norris, Workers’ Compensation Claims Supervisor. She “gets the work done before I even know it is there,” Matt said. She is always a team player and volunteers to help her co-workers, he said.
Kim agrees and adds that “co-workers know they can count on her to get the job done.” In fact, her ability to respond quickly and handle tough situations has earned her the nickname “Johnny on the Spot.” Karen’s job includes investigating workers’ compensation claims and making compensability decisions. She works closely with defense attorneys and ensures her work is handled appropriately. With the help of the League’s Special Investigation and Recovery Unit (SIRU), she has successfully proven fraud on two claims. Her work helped lead to two arrests. When she isn’t working, this lifelong Floridian enjoys spending time with her two adult sons, Colt and Kyler. They enjoy watching Ultimate Fighting Championship (UFC) fights and movies, especially anything related to Marvel. “I also love cooking big meals for them when they come over,” Karen said. Motorcycles are another hobby, and she has three! She also loves to bake, draw, walk her beagles and collect Minions to display in her office. Kara said, “There is a running joke that she can’t go anywhere because it would take her too long to pack them all up.” Perhaps her Minions are part of why Karen, who has worked at the League for 11 years, looks forward to coming into the office. “It’s always something new and interesting, and still, after all this time, I love my job.” QC
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