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TABLE OF CONTENTS Message from Incoming Chair What’s important to your Chamber’s Chair for 2016-2017? P5
Member Profiles Learn about three long-time members of the Burlington Chamber. P12
Message from Outgoing Chair What will Bruce Nicholson remember from his year as Chair? P5
YPN Speakers Series with Ron Foxcroft A Burlington success story shares five important business lessons. P13
68th Annual General Meeting and Volunteer Appreciation Reception The Chamber closes out its year with information for members and thanks for volunteers. P6
P8 Business Before 9 Coffee and networking – a great way to start the day. P8 Business Awards Gala Learn about the organizations that are keeping Burlington great. P10
P10
New Board of Directors Meet the people who will be guiding your Chamber. P7 Chamber Mentorship Program The YPN Organizing Committee launches a program that could help you to accelerate your career. P7
On the cover Photo courtesy of: Fotoreflection Editors: Keith Hoey, President and CEO, Burlington Chamber of Commerce & Barbara French, Committee Coordinator, Burlington Chamber of Commerce
P14 Business After 5 Thank you to the hosts that give you a chance to network with other members. P14 Membership Milestones From 5 years to 50 years of Chamber membership. P18
For advertising inquiries contact: Leah Flippance, Publisher of The Review Call: 289-684-2482 Or email leah@flipsidemediagroup.com A publication of:
Contributing Writers: Ryan Brown, Heidi Cowie, Stephanie Fontaine, Bruce Nicholson, Meirna Shmouni, Elaine Slatter, Rob Stonehewer Graphic Designer: Ashley Giannice Photographers: Dave Gruggen Photography, Fotoreflection
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From left left to to right: right: Megan Megan Cheema, Cheema, Alexandra Alexandra Manthorpe, Manthorpe, Owen Owen Duguid, Duguid, From Orie Niedzviecki, Niedzviecki, Paul Paul D. D. Stunt, Stunt, Robert Robert Krizman, Krizman, Brian Kenneth W. Watts, Brian J. Hanna, Orie J. Hanna, Tanya A. Leedale, Tanya G. A. Sheridan, Leedale, Jarvis G. Sheridan, Harold R.Gangbar, Watson, Larry Gangbar, Jarvis Harold R. Watson, Larry S. James S. McAskill, James McAskill, Robert A. Watson, Chantel Goldsmith, Maggie Scull, John Inglis Robert A. Watson, Chantel Goldsmith, Maggie Scull, John Inglis
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Message From Incoming Chair
I
t is the role of the incoming Chair to host the annual Chamber Business Awards Gala. Even though I am a seasoned speaker, getting up on stage to address 480 people was a bit daunting. As I looked out on the audience I felt such a sense of honor and appreciation for the excellence in business and the support from our business community for our Burlington Chamber. Out of the 60 businesses that were nominated, 22 finalists were selected, which is a testament to the rigorous selection and vetting process. Although there are several areas of assessment, employee welfare piqued my curiosity. Perhaps because I have been in the healthcare field for thirty years, I have witnessed the carnage when employers do not look after their human capital. Many would argue that the costs associated with mental health strategies and workplace wellness is too much for the average business. I would argue that denying the importance of employee welfare only leads to higher costs in long term disability and more stress on the employees left to handle larger workloads. What role
does the Chamber have in all this? Your chamber is highly active in the advocacy arena and when there is a political, health or environmental issue that can be addressed through resolutions – we go for it! The government takes notice of our resolutions and change does happen. Obviously networking and education are also choice points of interest that the Chamber actively engages in. One of my foundational principles in my business and personal life is the importance of serving and as my mentor once said, “If serving is beneath you then leading is beyond you.” It is my goal to serve the business community by listening to your input on how we can collectively maintain the vibrancy and diversity of the Chamber and continue to be of significant relevance to our business community. When you see me at a networking event, please say hello and allow me to learn more about your business. I look forward to an exciting and dynamic year of learning, meeting new people, and getting to know the rich community of which I am so proud to be a part
Heidi Cowie, Incoming Chair, Board of Directors, Burlington Chamber of Commerce
Message From Outgoing Chair
O
ver the course of my Chair orientation, I was asked by Keith Hoey what I wanted out of my year in the role as Chair of the Chamber Board. As the orientation would only run over the lunch hour, my response was instinctive, I wanted to have “fun”. My thought was that if members had fun at Chamber events they would be more engaged and would enjoy their membership. As I reflect on the year that was, I did have fun and some of those memories are still very vivid. • Hosting the Chamber Business Awards where the brightest Burlington entrepreneurs are recognized for their achievements. The rain did not dampen the spirits of those in attendance and the stars actually came out to receive their awards. • Attending the Ontario Chamber of Commerce 2015 conference and being overwhelmed by the number and quality of resolutions approved in the name of making Ontario a better place to do business. Burlington’s resolution on mental health in the workplace became the Ontario Chamber’s first ever resolution on this very important subject. • The summer luncheon series with local politicians where their passion for the City rings loud and clear. Our municipal leaders are some of the finest politicians I have ever met and we are fortunate to have them represent us.
• Summer Beerfest’s Business After 5 in Spencer Smith Park under the canopy where we enjoyed a beautiful evening. One cannot help but truly appreciate Burlington’s wonderful waterfront. • The Chamber Board “after-hours social” where the directors had the opportunity to become acquainted outside of the Boardroom. Over the course of the evening, we learned that there was a Ti-Cat cheerleader, Miss Teen Montreal finalist, an award winning pilot and other luminaries amongst us. Amazing that wine can be a truth serum. • The Distinguished Entrepreneur dinner for Dan Lawrie with its Laura Cole performance. I was most impressed by the exhibition of family pride over their patriarch’s honour. Dan is a wonderful ambassador of our City. • The Canadian Chamber of Commerce 2015 conference gala dinner in the Atrium of the National Gallery in Ottawa where heads of state have come to master the cutlery. • The Economic Forecast that included Money Sense magazine’s Mark Brown’s perspective of what makes Burlington a great place to live. • The Mayor’s State of the City Address that draws attendees, including adjacent City mayors, to learn of the achievements and plans for Burlington’s focus on intensification. • The YPN evening with Ron Foxcroft where Ron recounted his 2015 meeting
with Queen Elizabeth. The Queen’s tale of the nuisance Canada goose prompted Ron to present a Fox 40 whistle gift to which the Queen exclaimed that it was better than her shotgun. Another great Burlington ambassador. There were many more events filled with laughs and good times. I have an increased respect for how the Chamber of Commerce unifies the Burlington business community. Thank you for allowing me the opportunity to serve as your Board Chair. Bruce Nicholson, Outgoing Chair, Board of Directors, Burlington Chamber of Commerce
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69th Annual General Meeting And Volunteer Appreciation Reception
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ore than 70 people attended the Chamber’s 69th Annual General Meeting which was held on April 27. We were pleased to have 8 Past Presidents and Past Chairs in Attendance. Highlights of the meeting included introduction of the new Board of Directors and Executive Council, (see photo page 7) approval of the Chamber’s 2015 financial statements, approval of the 2015 AGM minutes and the appointment of Glen Graydon Wright LLP Chartered Accountants as the Chamber’s auditor for 2016. In his speech, outgoing Chair Bruce Nicholson summarized the accomplishments of the Chamber and thanked the volunteers for making the past year such a success. Incoming Chair, Heidi Cowie, talked about opportunities to improve the services the Chamber provides to its members as the focus for her term. Immediately following the Annual General Meeting the Chamber held its Volunteer Appreciation Reception. This event was held to thank those Chamber volunteers who sat on various Chamber committees and task forces throughout the year. These volunteers are the backbone of the work done by the Chamber. Chamber President & CEO Keith Hoey made a short presentation on the accomplishments of each Chamber committee and presented all volunteers with a certificate and a special gift.
Bruce Nicholson presents the Chair’s gavel to Heidi Cowie
Art Week Events
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Tom Thomson & The Canadian Landscape Exhibition
Auction Preview & 99 Pieces of Art on the Wall Sale
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New Board Of Directors
Back Row: Ken Smithard, Shirlea Crook, Maude Leger, Jennifer Smith, Chuck Conlon Front Row: John Whittaker, John Goodwin, Heidi Cowie, Marty Staz, Keith Hoey Absent from photo: Tom Flannery At the 69th Annual General meeting the 2016 – 2017 Board of Directors was introduced to the Chamber membership. The Ex-
ecutive Council was sworn in by Mayor Rick Goldring. The Executive Council is: Chair, Heidi Cowie; Vice Chair, Marty Staz; Second
Vice Chair, John Goodwin; and Director of Finance, John Whittaker.
Chamber Mentorship Program
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n February 18, the YPN Organizing Committee launched the Burlington Chamber of Commerce’s Mentorship Program. That morning, the selected applicants came together for some networking, a brief overview of the program and, most importantly, to be introduced to their diligently matched partners. The way the Mentorship Program works is simple. Chamber members interested in participating are asked to provide some basic information. For the mentors, we asked for a brief overview of their experience as well as the skills they hoped to share. The mentees were asked to share their background and elaborate on the skills they wanted to learn as well as the goals they intended to work on with a mentor. With this information, the
committee prepared matches based on commonalities. The pilot program, which includes six pairs, will run from February to June. During this period it is recommended that partners meet a minimum of four times. Mentees are the ones responsible for organizing the meetings and setting the discussion agenda to reflect their goals and progress. As a group, the top skills the mentees want to develop are entrepreneurship, business planning and leadership. Some identified very specific goals pertaining to growing their business, developing in their career, and job transitions. At the mid-point check-in all individuals in the program were contacted. Mentor Heidi Cowie shared, “The mentorship program is extremely gratifying. At every meeting, my
mentee was well prepared with an agenda and specific questions for conversation. It felt great to share my knowledge and know that it made a difference.” Other mentors were also satisfied with the course of the program thus far. One mentee indicated that while it’s difficult to find time to work on her goals, having a plan in place is helpful. The pilot program will be evaluated this summer and improved based on participant feedback. We expect to run the next session in September 2016. Chamber members are encouraged to sign up on the website to receive information once the details are available. By: Stephanie Fontaine, Stephanie K. Fontaine Enterprises
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BUSINESS BEFORE 9 These events give business people opportunities to network and make business contacts. They’re a perfect fit for those who want to get an early start to their business schedules. Recent Business Before 9 events include: January Business Before 9 – Sandman Hotel February Business Before 9 – UPS Store #89 March Business Before 9 – The Auto Station
Janis Pethybridge, Wayne Baijnauth, Daniel Ilias
Dave Gruggen, Daniel Ilias
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Troy McLean, Daniel Ilias
Steve Norman, Kyle, Gino Furgiuele
Bruce Nicholson
John White, Darya Kryvornchko, Steve Thompson, Art Dyck
Rhona, Marty, Ken, Matt
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Business Awards Gala
Nathan Helder, Gelderman Landscape Services, Employer of the Year
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n Thursday, April 7, Burlington’s business community gathered to celebrate success and to showcase business excellence in Burlington. Almost 500 people met at the Burlington Convention Centre to join in the celebration. “The Awards Gala is important to recognize the best businesses and people in our community. It is in place to embrace those hard workers that do not like to talk about themselves,” said Peter John VanDyk, Chair of the Business Awards Task Force. “The finalists and winners are some of the businesses that make Burlington a city to be proud of.”
Heidi Cowie Thanks the Event Partners.
The night began with a glass of champagne, hors d’oeuvres and shared stories; the smiles sparked the room with vibrant energy. The award presentations commenced with incoming Board Chair Heidi Cowie’s opening remarks, followed by Chamber President Keith Hoey as the Master of Ceremonies, influenced by Donald Trump and a campaign to ‘Make Burlington Great Again’! Let’s hope he was not serious about building those walls between Burlington and the rest of the world. All jokes aside, he did make us laugh. After we shared a few jokes at the table, it was finally time to reward those deserving businesses and people that make Burlington
Business Excellence Awards • Service Industry Award (Large): Jan Kelley Marketing • Service Industry Award (Small): Broadcast Services International Inc. • Retail / Wholesale Award (Small): The Cover Guy • Retail / Wholesale Award (Medium): Kelly’s Bake Shoppe • Retail / Wholesale Award (Large): Canadian Tire – Burlington Mall • Not-for-Profit Award: Carpenter Hospice • Young Entrepreneur Award: Erin Dunham –The Alex Restaurant • Employer of the Year: Gelderman Landscape Services
one of the best cities to live in! Congratulations to all of the finalists and winners. It must have been difficult to choose from the many talented individuals we have in Burlington. The magical night ended with a feeling of pride and happiness. Here is our challenge to you. The next time you are looking for a product or service for your personal or business needs, go to the Chamber’s directory and explore our members’ talents; you will be impressed! By Meirna Shmouni, Beacon Hill Dental Centre
Mayor’s Community Service Award • Special Olympics Burlington
Mayor’s Sustainable Green Business Award • Mountain Equipment Co-op
BEDC Export Award • Adlib Software
Tourism Burlington Ambassador Award • Burlington Gymnastics Club
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Award Winners from the Business Awards Gala
A special thank you goes to our sponsors that made this Gala night a memorable one. Title Sponsor
Platinum Sponsors
Video Sponsor
Gold Sponsors
Silver Sponsor
Bronze Sponsor
Burlington Hydro, Canadian Tire, CN
The Centre for Skills Development and Training
Halton Region
Major Sponsors
Wine Sponsor
Event Sponsors
Smithâ&#x20AC;&#x2122;s Funeral Service, P. V. & V. Insurance Centre
Brechin & Huffman Lawyers
Burlington Convention Centre StageVision Rentals
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MEMBER PROFILES ABB
CARSTAR Burlington
BB has a long history in Burlington. The first ABB office in Burlington was located on Paletta Court. In January of 1999 ABB acquired Elsag Bailey, which also had an office in Burlington. The Elsag Bailey office was located on Harrington Court and was opened in July 1979. In the fall of 2001 the two offices were merged into a single location on Harvester Road where ABB is located today. Recent acquisitions by ABB have added Baldor Electric Motors and Thomas & Betts to the team in Burlington. Today the ABB Burlington office is home to over 200 employees delivering process control and automation solutions, electrical solutions and products, measurement products as well as engineering, field service and technical support. Brian Loos, Engineering Manager – Oil, Gas and Chemicals said ABB is successful “because the ABB team in Burlington is a dedicated and experienced group of people. The team members have formed strong working relationships with our customers over many years of working together. Trust, collaboration and delivering on our commitments over the course of these relationships has resulted in repeat business, which is the key to our success.” Employees not only work and live in Burlington (including surrounding areas), but they are also active members of their community. For last year’s charity campaign, the Burlington office raised a little over $16,000. They are proud supporters of the Canadian Red Cross, United Way and Canadian Community Health Partners. Digital technologies are a key building block of ABB’s pioneering technology leadership. In the course of its history, ABB has pioneered many digital technologies – in control, protection and connectivity – and is today a leader in the Internet of Things, Services and People. These technologies have been essential for customers in utilities, industry, and transport and infrastructure companies using their hardware, electronics, software and services. Brian says “In the future, we believe Ontario will see a strong momentum in industrial digitalization and there will be numerous opportunities for the Burlington business community to strengthen its competitiveness by participating in the Canadian/ global market in new ways.” Burlington is a great location for ABB. The infrastructure is excellent (transportation, communications, etc.) and Burlington is close to John C. Munro airport and Lester B. Pearson airport, which makes it easy for customers to get to the Harvester Road location. The waterfront and local areas offer a lot of choice for dining and accommodations which customers appreciate. ABB is proud to have been a Burlington Chamber of Commerce member for the last 35 years.
ARSTAR Burlington has a long history in Burlington. One of the original repair centres in Burlington, CARSTAR got its start as McPetrie Motors on Ontario Street in the mid-1950s. In 1986 it was purchase by the Mercanti family and rebranded as Ontario Auto Collision. In 1995 Mike Dybka and Adam Biskup bought Ontario Auto Collision from the Mercantis to add it to Aro Motors Collision (the other oldest collision shop on Fairview Street in Burlington owned by the Biskup family), purchased the CARSTAR franchise for Burlington and rebranded everything under the CARSTAR banner. When asked if there was a secret to their success, Mike replied, “Just doing what we do as best we can to look after the customer. The advantage of being part of CARSTAR network is the processes, standard operating procedures and the philosophy of being best in class. Doing whatever it takes so that when people leave here they are completely satisfied with the whole experience of dealing with us which is normally a pretty stressful situation.” Mike continues “It’s a changing world out there. One of the ways to keep up is to be part of an organization like the Chamber that can connect you with other small businesses in the area and find out how they are facing similar challenges.” When asked if he would recommend Chamber membership Mike responded, “Definitely. If you are in business here, there is no reason why you shouldn’t be a member and a lot of reasons that you should. It’s not about ROI, I just think it’s the right thing to do to connect with and support the community and the businesses that operate in it. The Chamber is a resource that enables me to find the resources we need locally. Not a big cheque to write. But I wouldn’t do it if I didn’t think it was worth it. The better question is, why wouldn’t you?”
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By Elaine Slatter, XL Consulting
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By Warren Leppik, Cognition Productions
Tourism Burlington
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ourism Burlington has been a Chamber of Commerce member for almost as long as it has been in existence! The first visitor information centre was opened in 1970 - a collaboration between the City and the Chamber. The City transferred a refreshment shack from Mountainside to Spencer Smith Park and it served as a visitor information centre/snack bar and the Chamber was responsible for the operations. From this humble beginning they evolved into an independent non-profit organization called Tourism Burlington that not only operates a year round visitor centre at the Team Burlington building at 414 Locust Street, but is the destination marketing organization for the city. Tourism Burlington could not have grown and prospered in this community without the support and advocacy of many organizations, businesses and residents. These ambassadors recognized the economic impact of having more visitors and have invested in new products, events and services to attract them. Tourism Burlington partners with local industry to market these products to meeting planners, sport and festival organizers, tour operators and leisure travellers encouraging them to visit. Their success is based on facilitating partner collaboration. Burlington is not only a great place to live and work but is a fabulous place to visit. Tourism Burlington objectives are to promote our City as a distinctive waterfront destination that is known for its festivals, cultural and outdoor experiences and is enjoyed by more and more visitors every year. By Rob Stonehewer, RSA Marketing
YPN Speakers Series With Ron Foxcroft
The best way to support a community is to be a part of it. There’s no better place to start making a difference than close to home. For that reason, we’re actively involved in our local communities through initiatives like the RBC Blue Water Project® and RBC® Race for the Kids.
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n Thursday February 25th, the Burlington Young Professionals Network hosted their semiannual Speakers Series at the Burlington Golf & Country Club with Canadian businessman and former basketball referee (Burlington’s own) Ron Foxcroft. Ron’s success in the business world is truly inspiring as he built Fluke Transport from just three trucks to 176 with 475 trailers, which cannot be missed when travelling our major highways with the slogan on every truck - “If it’s on time…It’s a Fluke.” He entertained the audience with his inspirational story of how he devoted himself to create a “pealess” whistle following incidents in international games including the 1976 Summer Olympics in Montreal and the 1984 pre-Olympics game in São Paulo, in which Foxcroft witnessed an obvious foul but could not stop play as his whistle was rendered useless by a jammed pea. This dedication and ingenuity led to the creation of the Fox 40 whistle which has become the standard for referees and officials in numerous major professional sports leagues including the NFL, CFL, NHL, NCAA and NBA. Today, Fox 40 International dominates the whistle industry with thousands of whistles produced each day here at home in Canada. Ron takes great pride in his business ventures and focused his discussion on sharing his five lessons learned in business. 1. Building Community Leadership 2. Making the Rough Calls 3. Quality Customer Service 4. Dream Big Dreams 5. Practice Saying Thank You Ron tasked all the attendees with taking just one of these lessons and applying it to their respective careers. It was a truly inspirational evening that left all attendees feeling motivated to dream big and find their own paths to become true leaders in the community! By Ryan Brown, Escarpment Wealth Management
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® / ™ Trademark(s) of Royal Bank of Canada.
90780A (01/2016)
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BUSINESS AFTER 5
Our monthly Business After 5 events are considered to be some of the best networking opportunities in the country. A variety of generous hosts and a welcoming crowd are what make them so special. Recent Business After 5 events include: January Business After 5 – Burlington Convention Centre & Metroland Media February Business After 5 – FarAway Greens March Business After 5 – Art Gallery of Burlington
Kathy Reid, Penny MacKenzie
Phil Evenden, Paul Sharman, Rick Burgess
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Vicki Dillane, Keith Hoey, Katy Letourneau, Frank Vismeg, Sonia Radunovic
Gil Garbus
Mike, Fred, Nijole, Art, Brian
Gil Garbus, Ryan Brown, Jasmina Garbus
Robert Steven, Marianne Barclay
Bruce Nicholson
Bill, Arlene, Michelle, Elaine
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RIGHT AWAY
MEMBERSHIP MILESTONES The Burlington Chamber of Commerce was established in 1947. Since that time we have seen membership grow to its current level of 1,000 companies. Many of our members have been with us a very long time. The list presented here shows those companies that have achieved a significant Chamber milestone between January and March last year.
50 YEARS
15 YEARS
Ontario Auto Collision CARSTAR
Imagine Creative Communications Inc.
40 YEARS Tourism Burlington
35 YEARS A B B Inc. Halton District School Board
25 YEARS
ROCK (Reach Out Centre for Kids) R P M Mechanical Inc. St. John Ambulance Truck Sales & Disposal o/b 919652 Ont. Inc.
10 YEARS
Birmingham Consulting Inc.
Centennial Windows Ltd.
Burlington Cruise Consultants Inc.
Halton Multicultural Council
Burlington Reuse Environmental Group
Horne Construction (Corporate Partnership)
Dave Gruggen Photography
K. Helmer & Associates
Desired Smiles by Dr. Walter Heidary
Lodestar Logistics Atotech Canada Ltd.
Marathon Equipment Inc.
Mansfield Benefit Brokers
M.I.R. Fabric Products
Scotiabank
North Shore Wealth Management, Manulife Securities
20 YEARS
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Eatalia Elite Scientific Group Inc. Flamborough Hills Golf & Country Club Halton Food Equipment
PakMail Burlington
HYPE Systems Inc.
Spencerâ&#x20AC;&#x2122;s at the Waterfront
Partnership West Family Support Network
TravelOnly C. Dawkins Associates Inc.
5 YEARS
West Windows & Doors Ltd.
Paul Vet CA, Professional Corporation
WW Works Inc.
R. P. Clarke Financial Services
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