Connecting people. Empowering business. The Burlington Chamber of Commerce
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TABLE OF CONTENTS From the Chair’s Corner What is it like to chair a Committee? P5
Intensification Matters Many local businesses brought their questions about the City’s plan for intensification to the Chamber’s recent event. Read how the panelists responded. P11
YPN Event Season Opens with the Mayor Mayor Rick Goldring sits down for a chat with Burlington’s Young Professionals. P5 Member Profiles Neath Industrial Safety Corp. and Assante Wealth Management Ltd. are celebrating milestone years with the Chamber. P6 Cogeco Connexion Salutes the Success of Burlington’s Halton Industry Education Council Chamber member Cogeco Connexion is launching its “Celebrating Amazing Businesses” campaign by highlighting the work done by the Halton Industry Education Council, also a member . P7
P7 Business Before 9 Coffee and networking start your business day off right. P8 You Never Know… Read about a surprising way that the Chamber Travel Program helped business for a member. P10 Volunteering – Good for the Chamber, Great for Your Business Read about the many benefits that both you and your business will gain when you volunteer for the Chamber. P10
Business After 5 Meet new people, reconnect with those you already know, and grow your business. P12
P12
Membership Milestones Thanks to these 29 businesses for their continuing membership. P14
On the cover: Chamber Vice-Chair Marty Staz at the Intensification Matters event.
For advertising inquiries contact: Leah Flippance, Publisher of The Review
Photo courtesy of: Dave Gruggen Photography
Call: 289-684-2482
Editors: Keith Hoey, President & CEO, Burlington Chamber of Commerce Barbara French, Committee Coordinator, Burlington Chamber of Commerce
Or email leah@flipsidemediagroup.com A publication of:
Contributing Writers: Wayne Brown, Barbara French, Rebecca Hinchcliffe, Warren Leppick, Jelena Milivojevic, Elaine Slatter Graphic Designer: Ashley Giannice The Review is a publication of the Burlington Chamber of Commerce. 414 Locust St. Burlington, ON L7S 1T7 www.burlingtonchamber.com 905-639-0174
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From left left to to right: right: Megan Megan Cheema, Cheema, Alexandra Alexandra Manthorpe, Manthorpe, Owen Owen Duguid, Duguid, From Orie Niedzviecki, Niedzviecki, Paul Paul D. D. Stunt, Stunt, Robert Robert Krizman, Krizman, Brian Kenneth W. Watts, Brian J. Hanna, Orie J. Hanna, Tanya A. Leedale, Tanya G. A. Sheridan, Leedale, Jarvis G. Sheridan, Harold R.Gangbar, Watson, Larry Gangbar, Jarvis Harold R. Watson, Larry S. James S. McAskill, James McAskill, Robert Watson, Chantel Robert A. Watson, KellieA.Gray, Maggie Scull,Goldsmith, Simon FungMaggie Scull, John Inglis
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From The Chair’s Corner Conversations with Committee Chairs and Past Chairs of the Burlington Chamber of Commerce
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hen Glenda Lloyd joined the Community Relations Department of Cogeco thirteen years ago she became a member of The Burlington Chamber of Commerce. In 2010 when Glenda wanted to become more involved with the Chamber she joined what was then called the Communications Committee and became the Chair in 2011. We asked Glenda what she saw as the highlights of chairing this committee. “One of the highlights of chairing this committee is definitely the connections I made. I have been able to utilize these connections for business purposes i.e. marketing services for a special project, sponsorship opportunities. As well as being beneficial to our business, I have also formed bonds with many of the highly talented members that I believe will remain far after we are no longer involved in a committee together. I would never hesitate to ask for their insights at any time that I felt the need for further knowledge around their area of expertise.” Glenda went on to say, “I was a member for seven years before I joined this Committee and, while I had made a few connections
at some of the Chamber events I attended in those years, the connections I made after joining the Committee increased enormously. Based on my own personal experience, I believe our members will receive far more value from what the Chamber has to offer them if they joined one of the Chamber committees. I was initially a little uncertain of the value I could provide as Chair of the Marketing & Communications Committee and wondered if I had the skills required to be effective in this role. I found out very early on that the most important thing I could do to be successful in this position was to be well organized and to delegate tasks to those who had the right skill set for the job at hand.” Glenda’s experience was so positive that she encouraged Alishia Jivraj to join the Chamber’s YPN Committee. Alishia joined this Committee earlier this year and has really enjoyed the experience. She especially values the opportunity she has had in connecting with other Young Professional Network members. Glenda sums up her experience as committee chair by saying, “I would encourage anyone who wants to further develop their skills and connect with others on a meaningful level,
professionally and personally, to consider chairing a Chamber Committee as I believe it to be a highly rewarding experience.” By Elaine Slatter, XL Consulting Group
YPN Event Season Opens With The Mayor
T
he Chamber’s Young Professional Network (YPN) kicked off its 20162017 season of events on Tuesday, September 20. Part of the Professional Development Series, “Our Home Our Future” with Mayor Rick Goldring was held at the Burlington Golf and Country Club. After some food and refreshments the Mayor gave a synopsis of his path to politics, future plans and the vision of the Burlington Strategic Plan. YPN Chair Ryan Brown sat down with the Mayor afterwards and opened the floor for questions. Mr. Goldring outlined his career path, the ups and downs and some tips and tricks. He was candid about his experience at Leon’s where he discovered the power of customer service. Moving into the insurance industry and then retirement planning, Mr. Goldring demonstrated a keen interest in systems that improve people’s lives. Looking for more, Mr. Goldring worked with a business coach that triggered action on his political aspirations. He outlined the difference between using an executive coach and a technical coach and
how they can both be valuable at different points throughout a career. Taking control of the future, he developed a physical and mental strengthening program including workouts at the YMCA and meditation practices to keep fit and focused on the tasks ahead. The audience had no shortage of questions and many revolved around the future vision for Burlington. The Mayor, in his second term, has had the power of time and consistency to establish a stable plan for developing the city. Entrepreneurship is a big part of the city’s future with an emphasis on developing Burlington as a bedrock for small and medium size enterprise. This vision is being applied to everything from flexible housing options to the creation of mobility hubs. Building the systems and infrastructure to keep Burlington at the top of the list for quality of life, and attractive to entrepreneurs and business owners are top of this Mayor’s list. There was a sense of excitement and enthusiasm for the future as the evening wound down. Will he run again for Mayor? Guess you had to be there.
The YPN would like to thank Cogeco for their sponsorship of the evening hosted during a beautiful sunset at the Burlington Golf and Country Club. About the Chamber of Commerce Young Professional Network The YPN organize events from September to June aimed at those “under 40” who are interested in building their network of colleagues, contacts and friends. Focusing on networking, education, mentorship and giving back to the community, the YPN offers a variety of event styles. Events rotate between a professional development series, roundtable discussions, networking, community and fun. For those who are already employees of a company that is a Chamber member, no additional Chamber membership is required. Non-members may attend up to two events. By Rebecca Hinchcliffe Jadome Inc.
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MEMBER PROFILES Neath Industrial Safety Corp.
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n January 1977 Neath first opened its doors in Burlington and has been a steady presence in the city, delivering safety solutions across Canada. The secret to their continued success is two-fold says Donna Neath. “Our customers tell us it’s our service that keeps them coming back. And we believe our remarkable staff are key. They work hard every day to ensure our customers receive the level of service they deserve. No voicemail here; there’s always a live person to assist you.” Neath Industrial is passionate about safety and people, providing a service for many people, from those working in potentially dangerous workplace situations, down to the
weekend DIY person. Complex tasks can be completed safely with products from Neath. Neath is a distributor for many major manufacturers who work closely with the company to ensure customers get the right products the first time. Whether it is protective clothing, traffic control equipment, hazardous material handling or emergency response solutions or welding equipment, Neath has a complete range of products. About Burlington, Donna says, “Apart from being a beautiful city, the location is central for us. It allows us to provide same day or next day service to many of our customers.” What is Neath’s vision for the future? “Our vision is to continue specializing in safety. We
can sell you tools, abrasives, janitorial supplies, but our focus remains safety and keeping up with the changes in regulations and products and continuing to improve our product lines to meet our customers’ demands.” Congratulations to Neath Industrial Safety Corp. on 35 years of membership in the Burlington Chamber of Commerce. By Elaine Slatter, XL Consulting Group
Assante Wealth Management Ltd.
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oan Cosby joined Rick Goldring’s team at Assante Wealth management in the fall of 2003 and began managing his practice as a Certified Financial Planner when he became Mayor in 2010. Initially, Rick started his Financial Planning practice in Burlington in 1979. His parents had a life-long connection to Burlington and it was natural for Rick to stay in the community that he loved when establishing his business. Through a few financial industry mergers, Rick became part of the national, independent wealth advisory firm, Assante Financial Management Ltd., where Joan continues to take a similar holistic approach to financial planning that she learned from Rick. Currently the team practice, wholly managed by Joan, is part of the branch located at 5420 North Service Road. “It’s the people and their dreams behind the figures that matter the most to me when it comes to financial planning,” says Joan Cosby of Assante Wealth Management Ltd. This outlook and commitment to understanding clients is just one of the multifaceted reasons for Joan’s success at Assante Financial Management.
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Joan credits the practice’s success to many factors – but the key element is the team consisting of: Joan Cosby, a Certified Financial Planner, who ensures that clients are well prepared for their retirement and that business and wealth succession plans are optimized; Donna Lisoweski, an Associate Advisor, who generally focuses more of her planning time with the younger families and also works with Joan on some more complex solutions; and, Joanne Harris-Bedford, a professional educator. Today, Assante is one of the largest independent wealth management firms in Canada, supporting over 750 advisors who oversee over $35 billion in assets for 300,000 clients and their families nationwide with services including retirement counselling, business succession planning, investment planning advice, cash management solutions, charitable giving and debt management. When we asked Joan about her vision for the future of her business she said that the team plans to continue providing appropriate wealth management strategies and ongoing monitoring and support to clients and their families by offering them a full range of finan-
cial services as well as learning opportunities for them and the larger community. Assante’s professional and knowledgeable team members, both at the branch and national levels, have an excellent understanding of products, services and best practices which goes a long way to achieve this vision. Joan is passionate about Burlington and enjoys the small town feel that has the best of urban and rural communities all rolled into one. She enjoys experiencing the same local Burlington parks with her grandchildren as she did with her own children when they were young. “I have been so fortunate in the last 30 years to be actively engaged in a community I love. It’s been a privilege helping individuals set and realize their goals, often reaching a place beyond their expectations,” says Joan. By Jelena Milivojevic LaSalle Park Retirement Community
Cogeco Connexion Salutes The Success Of Burlington’s Halton Industry Education Council
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ogeco Connexion is pleased to note the outstanding contribution of the Halton Industry Education Council (HIEC) to the prosperity and outreach of the Burlington region’s business community. Through its “Celebrating Amazing Businesses” campaign, which will unfold throughout the fall, Cogeco Connexion seeks to showcase local businesses in the regions it serves that have distinguished themselves by their competitiveness, outreach, and commitment to their community. To launch the campaign in fine fashion, Cogeco Connexion has chosen the Halton Industry Education Council, a not for profit organization bringing together industry, education and community partners in the Halton Region in pursuing one goal: to enhance career education and create the best opportunities for youth. In its almost 30 years of operations, the Halton Industry Education Council has helped countless students receive the training and mentorship they need to succeed in their future careers.
From facilitating career exploration for students entering high school, to hosting handson workshops and mentorship events, to providing both employers and students with numerous innovative online tools to connect with one another, HIEC has had an incredible impact on its community and the people in it. “Since 1989, we have worked tirelessly to connect youth with mentors and opportunities to help them make informed career decisions. As our society and economic landscape changes, we need to ensure we are providing young people with the skills employers are looking for now and in the years ahead. The Halton Industry Education Council is committed to building strong partnerships between the community, industry and education to support a culture of mentorship and provide youth with experiential learning opportunities to support them in their career planning process,” said Kelly Hoey, Executive Director for the HIEC.
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BUSINESS BEFORE 9 These events give business people opportunities to network and make business contacts. They’re a perfect fit for those who want to get an early start to their business schedules. Recent Business Before 9 events include: July Business Before 9 – Dalton Timmis Group August Business Before 9 – Staples September Business Before 9 – Smith’s Funeral Service Photos by Dave Gruggen Photograhy
Phil, Cindy
Marty, Lorrie, Dave
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Nancy, Jason
Michelle, Frank, Marty
Staples Team
Maurice, Holly
Marty, George, John
Smithâ&#x20AC;&#x2122;s Funeral Service Team
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You Never Know….
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n 2012 Christine and I were fortunate enough to accompany 80 other Chamber members on a 12-day trip to China. We own Liaison College, a Chef training Private Career College and it was difficult to be away from the office for that length of time. However, we felt it was worth it and had hopes to experience a new culture and, perhaps, to make some business contacts. We did both. Let me focus on the business aspect of the trip. It turned out that our tour guide had a sister who was connected to a Chef College in Hangzhou, one of the cities on our itinerary. While waiting in line for the scheduled supper one night, two people showed up and took us out of line into a car. They proceeded to tear through the back alleys of Hangzhou as only a local could. Images of a Bond-like car chase flashed through our minds as we raced to... somewhere. Finally we reached a restaurant where we were treated to an exquisite meal and Chinese wines.
To say that we were in the minority would be an understatement. After the meal our hosts took us to the Chef College for a tour....this was now approximately 10 PM on a Saturday evening. There weren’t many students around but we did see long rows of ovens as we also have in Canada. The difference being that our ovens have six to eight gas burners on top. Theirs had a large hole with one burner at the bottom....for cooking with woks. As they chauffeured us to our hotel (at a less frantic speed), we all exchanged business cards and promised to stay in touch. In fact we did stay in touch for some time as we attempted to organize a student exchange. Unfortunately, we soon were faced with a mountain of red tape, insurance, accommodation, health care, etc. and were forced to end the project. Recently, in 2016, we were put in touch with a Trade Mission of Chef training administrators and Chefs from China. We hosted them at Liaison
for a couple of meetings. At the first meeting, I placed on view some literature we were given at the Hangzhou College. Our guests noticed it immediately and were thrilled to recognize some of their friends as they leafed through the pages. It made an immediate positive impression on them and gave Liaison an instant sense of “legitimacy” in their eyes. All this because of one exciting evening in China four years previously. Good things are now happening with our Chinese partners and we expect a long and profitable relationship with them. It would not be surprising if we returned to China in the near future as we continue to perfect and streamline what has begun. Many thanks to the Burlington Chamber without whom this would not have occurred. Yes indeed, you never know! By Wayne Brown, Liaison College
Volunteering — Good for the Chamber, Great for Your Business
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he Burlington Chamber of Commerce is a not-for-profit organization. We receive no funding from any level of government. We rely on the funds we receive through membership fees and revenue generated by events to continue meeting the expectations of our 1,000 members. The Chamber has a staff of only five fulltime employees. And yet, we offer close to 100 networking and education activities each year and the Ontario Chamber of Commerce tells us that we are punching well above our weight class when it comes to advocating for issues that are priorities for our members. How do we accomplish all of this? Volunteers! Every year, between 80 and 100 members and employees of member companies join one of the Chamber’s 10 committees or task forces. They do much of the work behind the scenes that allows you to grow and improve your business. Committee and task force members help to organize Business Before 9 and Business After 5 networking events. They write the social media tips and many of the articles that you read in this magazine. They spend hours interviewing people to ensure that our Business Excellence Award winners are deserving of the honour. They make it possible for you to enjoy a game of golf every week while networking with fellow business people. They offer opportunities for young professionals to meet and improve their business skills through seminars and a mentorship program. They ensure that you have opportunities to hear from local politicians and ask them the questions that are important to you and your business. And they research and write policies about issues that affect business in Ontario.
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Why do they take time away from their own businesses to do this? According to Elaine Slatter, owner of XL Consulting Group and a member of the Marketing & Communications Committee, “…it’s rewarding to be able to assist in profiling the Chamber in our city. It’s a great way to get to know fellow Chamber members and develop lasting connections.” Dr. Colin Swala, a chiropractor with Maximized Health and Chair of the Health Advocacy Committee, is motivated by the work that the Committee does. “We’ve had the opportunity to provide health solutions for Ontario businesses with the potential to be implemented across the province. If that would inspire you then I recommend that you join us.” Carolyn Teves Swora of Pinnacle Coaching & Consulting became a committee member just this year. “I chose to volunteer for the Programs Committee because it was a way to get more involved with the Burlington business community. I want to contribute to the growth of the city I live in and, by becoming involved with a Chamber committee, I can learn more about the businesses in Burlington and find a way to make a positive difference.” Being a volunteer can also help you grow your own business, as David Holness, a member of the Membership Committee and an employee of Express Employment Professionals, has found. “I would say that being a volunteer is an effective part of our branding strategy at Express. We are able to keep Express top of mind for Chamber members with respect to networking events. On a personal level, I believe in the value of the Chamber and of networking, so I am proud to represent not only Express but the Chamber itself as part of both the Membership Committee and the Ambassador Program. If it is true that any organization is only as strong as its member-
ship, then the Committee and the Program are vital and integral to the health of the Chamber, and I am happy to be part of that.” David is not the only committee member to find that his own business benefits from his volunteer involvement at the Chamber. Ryan Brown of Escarpment Wealth Management has told us that, “As a committee member and chair of the Young Professional Network, I believe the biggest value that comes from participating is the ability to build relationships with a smaller group of individuals working towards common interests and goals outside of the typical networking opportunities that exist within the Chamber. Additionally, as these relationships strengthen, there is potential for leads to referrals and business opportunities as this group gets an understanding of your personal and professional capabilities.” It may sound like a cliché, but volunteers really do make a difference. At the Chamber, they are vital to all that we do. They are also a critical component in keeping Burlington businesses strong and growing. But, perhaps the greatest benefit is the value that our volunteers receive personally and for their businesses. Volunteers make themselves known, they hone their leadership skills, they make long-lasting connections, and they put their businesses in front of the Chamber membership. If you think that you and your business can use benefits like these, then contact me and we can discuss the opportunities that are available. Working with and supporting fellow Chamber members is good for business. By Barbara French Committee Coordinator Burlington Chamber of Commerce
Intensification Matters
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n September 15, the Burlington Chamber of Commerce hosted a panel discussion called Intensification Matters. The panellists, Vince Molinaro (Molinaro Group), Mary Lou Tanner (City of Burlington) and Lynn Townsend (Weirfoulds LLP) offered great insights into the importance of intensification not only to businesses, but to all stakeholders including the City, developers and the community. What was clear was that we can’t be doing things the same old way. Here are some of the questions that were asked and the insights that the panel provided. What does Intensification mean to business? Vince: Intensification will enable a local, stable, happy workforce with shorter commutes. It will use existing infrastructure – waste treatment, storm water – and it will mean improvements in transit, and the addition of bike lanes and will make it possible to walk to work. Mary Lou: We can’t grow outward. We need to build up, build smart and build beautiful. This means new housing opportunities for a workforce that wants to live and work in the city, vibrant urban neighbourhoods that support the healthy, active lifestyle that everyone wants, and well-designed buildings, streets, parks. Twenty-first century cities need to attract workers, to attract investment and to attract jobs.
What are the benefits of intensification? Mary Lou: The biggest benefit is housing affordability. The biggest danger is under-building. We need densities that make multimodal and active transportation work. Lynn: It’s hard to achieve mixed use communities but when you do, they REALLY work. Issue of conversion of employment lands. Mary Lou : We need to re-define the need and where we want jobs to grow. We need to protect our employment lands. If we allow conversion of employment lands, we’re fundamentally changing the economics of development. We need places for employment investment. If we price employers out of the land market, we’re pricing them out of the city. Vince concluded, “Don’t tell us what you don’t want, tell us what you do want. Approach it positively. What will make this a better place to live?” Burlington’s “Grow Bold” initiative reflects the new official plan. In Mary Lou’s words, “We all have a stake in the city’s future and its growth. Get involved, speak up, tell us your thoughts. The collective thoughts will get us to the right decision. People no longer follow jobs, population growth drives job growth. Quality of place draws quality of talent which is the shared interest of the city and business.” Lynn summarized intensification best when
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she said “The only model that works is collaboration between all stakeholders – developers, municipalities and the community. They all need to come into the same room and have meaningful dialogue. It is the only way to find a solution that meets the legislative change.” By Warren Leppik, Cognition Productions
BUSINESS AFTER 5
Our monthly Business After 5 events are considered to be some of the best networking opportunities in the country. A variety of generous hosts and a welcoming crowd are what make them so special. Recent Business After 5 events include: July Business After 5 – Boston Pizza August Business After 5 – Halton Region September Business After 5 – Burlington Gardens Retirement Residence Photos by Dave Gruggen Photograhy
Madison, Griffin
Alishia, Warren, Glenda
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Marty, Phil, Amanda
John Davidson
Heidi, Pauline
Nijole, Art, Calvin
Adam, Shikha
John, Melissa, Warren
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MEMBERSHIP MILESTONES 35 YEARS Neath Industrial Safety Corp
15 YEARS Beechey Management Resources Bramur Plastics
30 YEARS
Hadrian Manufacturing Inc. Imco International
Assante Wealth Management Joan Cosby
P M R Professional Services Inc.
25 YEARS Burlington Family YMCA
2WA Consulting Inc.
10 YEARS
Burlington Mazda
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Andrew Henry - Keller Williams Edge Realty, Brokerage BMO Bank of Montreal
Burlington Gardens Retirement Residence Computer Security and Technology Di Marioâ&#x20AC;&#x2122;s Trattoria
20 YEARS
5 YEARS
Porteous-Hardcastle Ltd.
Fike Canada Inc. Phil Groves Sewer Services Inc.
The Burlington Chamber of Commerce was established in 1947. Since that time we have seen membership grow to its current level of 1,000 companies. Many of our members have been with us a very long time. The list presented here shows those companies that have achieved a significant Chamber milestone between July and September last year.
Burlington Memorial Gardens Human Resources Professionals Association Redwave Commerce
E. C. S. Coffee Inc.
Rocky Mountain Chocolate Factory
HSBC Bank Canada
Soundmask Canada Ltd.
Royal LePage - Rocca Sisters & Associates
Specs on Pearl
ServiceOntario
Tara Dunn - Apex Results Realty Inc. Brokerage
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