MCVP iGV National Experience Manager National Project and Opportunity Manager
MCVP OGX& FLA
MCVP BD&IGIP
MCVP MKT&PR Digital Marketing Manager Creative Design Manager Public Relations Manager
TM&OD
Application Release • 11th August 2016
Deadline • 10th September 2016
Selection Process • 10th - 17th September 2016
Announc ement 18th August 2016
Fill the complete application (your application on will be rejected if you miss a single question) Applications should not exceed 7 pages (including cover page and personal information) Add an updated CV resume along with your application. Endorsement from one of yo our MCEB member about your commitment, leadership ability and performance. All these fill should uld be presented in PDF and attached in WinRAR/zip format f name like this:: “Name_Role_AIESEC_in_TOGO” and sent to the responsible MCVP at 10th Sept. 2016 at 23H59GMT
RESPONSIBILITIES As an MC Teamster you are responsible, along with the MC, to deliver the national strategies and enhance the growth of our entity and reflect the following values : • Belief, in the purpose of AIESEC in TOGO. • Courage, in implementing the transformation. •Humility, to learn constantly and strive for excellence. You are expected to understand your role and responsibility towards AIESEC in TOGO. You must be able to commit 8-12 hours a week for work and1-2 hours for weekly meetings with MC to apply for a NST role. Roles are active until January 31st 2017 We expect you to achieve at least 75% of your goals or you will be subject to a performance review. You are expected to unfailingly attend NST Summits, functional summits and National Conferences.
National Experience Manager JD The National Delivery Manager is to ensure and maintain Standards and Satisfaction (S &S) in all LCs and tracking experience delivery Will be engage with team management, Negotiation and casesolving skills (Fire-fighting), and ultimately Customer experience management The Lead and learning manager will ensure member and intern education and development. creating and implementing education cycles/leadership development programs that support organizational goals, Brand management(LEAD) and human resource management, Information and knowledge management as well as Coaching, training and facilitation skills
RESPONSIBILITY
Developing customer experience management plan Coach, support and train LC on customer experience delivery with regards quality issues and standards Collaborate with TM to ensure proper implementation of local education cycle In charge of tours, intern arrival and departure logistic Promote regional intern/LC buddy activities Track IPS effectiveness in LCs Coach, support and track LCs in implementing LEAD Acquire relevant partnerships if necessary to increase effectiveness of delivery of learning modules Support LEAD at national conferences
MOS/KPIS
TIME REQUIREMENTS
# of LC accommodation that are met 90% NPS goals % of national iGCDP goals realized 80% increase in LC member knowledge base # of participants of LEAD NPS of LEAD nationally based on the final survey for participants % of LCs that implement LEADs successfully NPS of member knowledge base
10 hours/ week
COMPETENCIES Results oriented Good understanding of iGV area (previous experience preferred) Good understanding of customer relation management
National Project and Opportunity Manager JD The National Project manager ensures and tracks all national projects is successfully implemented in LCs. The NST will learn Team management, Project Management, and ultimately Customer experience management The Opportunity Manager will responsible for raises, matches, and realization tracking of all forms and opportunities on EXPA. Negotiation and Firefighting, Strategy management, Partnership management
RESPONSIBILITY
Developing customer experience management plan Downscale regional projects and implementing them nationally Liaise with TM to ensure proper implementation of local education cycle In charge of project logistic management Promote regional intern/LC buddy activities Implementation of International Relations Measures (e.g. LC Cooperation; CEEDer Programmes, TN& EP Search tools, NPS Analysis); Be responsible for allocated Country Partners (Country Strategy Setting, Goal setting and implementation of agreements) Track Available Forms and promote accordingly Active matching support through international promotion
MOS/KPIS
# of LC accommodation that are met 90% NPS goals % of national iGV goals realized 80% increase in LC member knowledge base # MA and RE ratio with national Country-partners. NPS score of TNs realized with country-partners Relative growth in realization with the countries in partnership with Overall absolute growth in iGV delivery # of C2C partnerships created
TIME REQUIREMENTS 10 hours / week
COMPETENCIES Results oriented Good understanding of the business model and its implementation Good understanding of SDG alignment framework Good understanding of C2C partnership management
Digital Marketing Manager DESCRIPTION The Digital Marketing Manager is responsible to Maintain, improve and manage our Social Media channels to deploy a national content strategy that is engaging and informative.
RESPONSIBILITIES
Research on expansion on new social media networks. Developing online marketing for our products Updating all national social media platform Create and update the national blog and coach local ones creation
KPIs #like & Followers #post engagement #of traffic drive on our national blog #of clicks
TIME 10 – 15 hours per week
REQUIREMENTS Social media campaign analysis & development skills Analytic Skills Digital and Network Experience Creative and Strategic Thinking LCVP/NST (required)
Creative Design Manager DESCRIPTION The Creative Design Manager is responsible for the overall visual representation of all programmes, products, activities and every facet of the organization's operation where required.
RESPONSIBILITIES - Design of national conferences materials - Visual material creation of Recruitment campaigns
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Review designs for errors before publishing or printing. Write monthly reports and recommendations on how to improve visual experience for programs.
KPIs -
# of designs produced # photos published # of campaigns delivered on time.
REQUIREMENTS Proficiency in Photoshop, illustrator or any appropriate visual design too or suite - Excellent analytical and critical thinker -
TIME
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10 hours per week
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Ability to work under pressure and meet deadlines. Ability to accept rejections.
Participate in National, Regional and International Conferences. Participate in Virtual trainings and Webinars, - , Check and respond to mails daily - Excellent level in French & English (Speaking, Writing)
Public Relations Manager DESCRIPTION The Public Relations is the fundamental discipline to shape the public perception of AIESEC as organization. Media relations, maintaining the relationship as well as with universities and like-minded organizations
RESPONSIBILITIES - Design of a PR concept for AIESEC in Togo - Create monthly activities newsletters to entity’s stakeholders & press statements
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Initiate and secure media partnership for AIESEC Togo to drive operations - Representing AIESEC on networking events
KPIs -
#press releases # media contacts # events attended # new media partners
TIME 10 hours per week
REQUIREMENTS
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Advanced Verbal, interpersonal and written communication skills
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Professional attitude and Network skills
Ability to be creative, innovative, and flourish in a fast-paced environment
Excellent in French Physical role
PERSONAL INFORMATION Name, Skype, E-mail, Cell phone (whatsapp), Current role, previous role Provide an overview of your most relevant AIESEC experiences (max 3). Indicate for each experience at least 3 key achievements, one failure or short-coming and one key lesson in each position
GENERAL QUESTIONNAIRE 1. Why does AIESEC matter to you and how can AIESEC be relevant for TOGO? 2. Why are you applying to NST of AIESEC in TOGO? What do you hope to learn, contribute and achieve in your term? 3. What other commitments do you have both within and outside of AIESEC? How much time can you commit to this role?
National Project and Opportunity Manager
National Experience Manager 1. What do you understand by “customer experience management”? 2. How is it relevant to our operations as an organization? 3. Develop a customer experience management training plan for one quarter for an LC 4. What do you understand by “EP LEAD”? 5. What is its relevance to the AIESEC experience? 6. What is the most effective way to perform EP LEAD 7. Develop an EP LEAD plan. 8. How will your role contribute to exchange Goals?
1. What do you understand by project management? 2. How is it relevant to our operations as an organization? 3. Which specific activities and initiatives would you implement to ensure quality preparation and delivery of national projects? 4. On becoming National project manager what are first two key things you will implement 5. How will ensure quality and impactful delivery of national projects? 6. How do you plan to showcase the impact of the national projects? 7. What do you understand by “customer flow”? 8. What is its relevance to the AIESEC experience? 9. What is the most effective way to ensure effective conversion of applications to realizations? 10. Develop a customer flow implementation plan for the next 6 months. 11. How will your role contribute to exchange Goals?
Digital Marketing Manager 1- Why do you want to be the National digital marketing manager of AIESEC in Togo? 2- Assess the current state of AIESEC in Togo Digital Marketing. Identify the key bottlenecks of our national virtual channels and propose (05) five innovative ideas to improve them. 3- How do you measure the success of a social media strategy? What KPIs (key performance indicators) do you measure for each social media platform? 4- Draft a social media plan for the month of August(Keep in mind all our exchange programs, our stakeholders, brand promoters, members of AIESEC, the Alumni board and partners)
Creative Design Manager 1- Why do you want to be the National Creative Design Manager of AIESEC in Togo? 2- What graphic design software do you use and why? 3- Create a detailed content marketing plan for AIESEC in Togo. Ensure your plan covers brand advocacy, stakeholders management and our operations (Any of the four exchange programs) 4- What do you think are the bottlenecks in graphic design of AIESEC in Togo? How do you think you can improve it? And which kind of skills do you need to make an impact at this position? 5- Please upload the (03) three best recent projects (posters, videos) you have worked and share the link.
Public Relations Manager 1- Why do you want to be the National Public Relations Manager of AIESEC in Togo? 2- Explain the importance of Public Relations for AIESEC in Togo as entity 3- Create an agenda of (05) five external events which will happen in Togo and how we can leverage on it to boost our branding. 4- During a gateway, (05) five interns die on the way going to Cascade de KpimĂŠ. Describe each step you have to go through as PR Manager of the entity in order to manage this situation. Write a short press statement of the situation 5- Draft a media strategy for AIESEC in Togo for the four programs of AIESEC. Kindly list potential partners. What role can media partnership play in the Youth Speak campaign? How do you intend to leverage on the media to drive such massive campaign? 6- Explain how Youth Speak Sub-Product is relevant for AIESEC in Togo (Consider all the products of Youth Speak)
Good Luck!!!!!!!!