FM magazine Sept Oct 2017

ISSN 2071-9299

SEP / OCT 2017

FM No. 015

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EDITOR’S COMMENT

Phil Woods

The Cape Town Conference

Contents 2

News & Products

6

Sandton Gate

8

Hugh Tyrell on Sustainability

12

What Contractors & Employers should know

14

Facilities Managers should plan for weather and climate change

18

Hacking humans

20

Bottled water costs more than youthink

22

Be careful out there...

24

Waste management

26

Bugger off!

30

Buildings of the future: Science fiction or fact?

32

Robben Island, Sustainability & Design

W

elcome to the penultimate issue of Facilities Management Magazine for 2017. Time rushes by and it only seems like a moment ago that we held our Johannesburg Facilities Management Expo, but that was months ago. Now we have our first FM Expo in Cape Town, this event should not be missed, there are a great selection of companies who are keen to share the ideas, products and innovation with you.

Alongside the exhibition we are holding our first convention. If you are looking for new ideas and are keen to expand your knowledge then this is the event for you. One of our speakers (Gershon Manana) is the facilities manager for Robben Island, now there must be some interesting challenges to hear about from him. Then there is Hassan Shaikh who has some brilliant ideas about office layout. These are just two of a great line-up of speakers. Don’t miss out, visit www.fmexpo.org/theconvention.htp

Editor Phil Woods phil@fmexpo.org Journalist Masentle Siwela masentle@fmexpo.org Layout Alois Sajanga alois@fmexpo.org

Advertisement Sales Adam Peters adam@fmexpo.org Pholani Sithole pholani@fmexpo.org Subscription Admin Somi Bululu somi@tetradeevents.com Printing House of Print

In this issue of the magazine we have focussed a good number of pages to sustainability issues, should this be green issues, or is that now considered outdated. Anyway, there are some great articles featured and I am sure they will stimulate some thought in your minds about the way forward.

Also concerning the way forward is a report we have featured by Aurecon, it offers up some ideas on the future of buildings, their construction, their use and how they will be managed. I found it fascinating and hope you do to. Obviously some of it may be a bit too futuristic, however it discusses the use of 3D printers in construction and who would have thought of 3d printers a few years ago let alone as a tool for building.

Copyright & Disclaimer Facilities Management (ISSN 2071-9299) is published 6 times a year

by T.E. Trade Events together with 12+ email bulletins and an annual FM Supplier’s Directory. All rights reserved. Reproduction in whole or in part without written permission is prohibited. The views expressed in this publication are not necessarily those of the editor, employees or publisher.

Published by T.E. Trade Events (Pty) Ltd, 1st Floor, Ice Site Building, 263 Oak Avenue, Ferndale, Randburg PO Box 650291, Benmore, 2010. Tel: 011 781 5970, Fax: 011 781 6079.

Sep / Oct 2017 FM

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NEWS & PRODUCTS

IS COMING TO CAPE TOWN! The LookOut, V&A Waterfront Cape Town The largest Facilities Management event in Southern Africa Not to be missed, the FM Expo brings you all that is new, innovative and practical for the facilities manager. A great opportunity to learn, be informed, discover new products and network with your peers.

Don’t miss the conventions.

We have a fantastic range of credible speakers who have acquired knowledge and expertise that will help you find solutions to measure and manage your facilities, change working practices and improve your decision making.

August 2014 Sep / Oct 2017 FM jFM

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s concerns about water scarcity continue to grow – exacerbated by unpredictable municipal service delivery- Emira Property Fund is raising the bar on water efficiency at one of their properties with a pilot water efficiency programme that is generating exceptional results.

Rainwater harvesting at One Highveld, a retail warehouse property just off the N1 highway and John Vorster Drive in Centurion, is delivering a 73% reduction/saving in municipal water use.

“That means daily use has decreased from 28,000 litres to just 7,500 litres - significantly exceeding our initial target of a 10% saving in one year,” says Emira Property Fund CEO Geoff Jennett.

“We believe rainwater harvesting and water management usage is an intelligent solution to an escalating need for water efficiency.”

Rainwater harvesting means collecting, storing and using rainwater for a range of different uses. It relieves pressure on the municipal water supply and generates commensurate cost savings to Emira and the tenants alike.

With SA predicted to be waterscarce by 2025, water efficiency makes both environmental and economic sense for landlords and tenants because it future-proofs property assets.

Emira chose One Highveld as the pilot site for rainwater harvesting because of recurring delivery interruptions as well as the topography of the site - but the results will be used to look at more extensive roll-outs of the program to the funds’ other properties going forward.

“The tenants at One Highveld have experienced multiple municipal water service interruptions in recent months, something that we recognize is a hardship for our tenants,” he adds.

One of the advantages of the

site is that it has a downhill slope and space for a storage tank, which allowed for easy installation of the collection system.

The harvested rainwater is furthermore safe to drink, thanks to a sophisticated filtration unit, installed as part of the pilot, which allows for dual filtration of the harvested water. The water is also used for flushing toilets and watering greenery.

Other water-saving measures at the property include watersaving multi flush conversions in the toilets and urinals. A pressure reduction valve helps reduce water pressure, although it does not impact the flow or volume of water. State of the art smart logger meters have been installed, to monitor the water usage, offsite and on an hourly basis.

As an added advantage, the fall of the land at Highveld One means that no pumps were required - making the system energy efficient too.

T

he first ever silo Solar PV in the Senwes group and in South Africa was launch in the first week of June at Hennenman silo. This comes after the company launched the installation of 2 392 solar panels with a total capacity of 753.48kWp in June 2016 at their head office in Klerksdorp.

1120 solar panels were installed, with a total capacity of 358kWp. The total projected solar utilisation

T

he Green Building Counsel Convention is hosted from the 9th to 11th of October 2017 by the Green Building Counsel of South Africa (GBCSA) at Century City Conference Centre and Hotel, Cape Town. This year’s convention is themed: “Dare to lead”.

Standard Bank, Growthpoint Properties, Lafarge, Rabie Property Group and the Century City Conference Centre and Hotel have partnered up with GBCSA to bring together top

per annum is 472 460 kWh, which constitutes 62% of the total electricity consumption of Hennenman silo and will result in a significant cost saving.

Francois Strydom, Group Chief Executive of Senwes, said: “In line with our sustainability objectives and, inter alia, our contribution to reducing the carbon footprint, the Solar PV will save approximately 1kg CO2/kWh. The projected carbon savings will amount to

472,5 tons of CO2 per annum.

This project commenced in January this year and was completed in April, when it was integrated into the existing electricity grid. Silo Manager, Nico Els, monitors the Solar PV with a special App, Sunny Portal, which gives you the total kWh produced per hour at a glimpse. He is very excited about the results yielded thus far – the system recently recorded 1600kWh and 281kWp,

10% above the projected maximum demand of 266kWp. In its endeavours to deliver effective and efficient services to its clients, Senwes deems it fit to invest in technology and alternative energy. This is a pilot project done by Motla Consulting Engineers and commissioned by Senwes.

According to Strydom the installation of Solar PV systems at other silos will follow soon.

industry leads, experts and professionals to share expert knowledge, initiate change and address sustainable business practises to the 10th time this year. The conventions aim is to start a conversation about cutting-edge ideas that will lead to greener, more cost effective and energy efficient buildings between 600 exclusive industry leaders.

Prior to the convention, CEO of the GBCSA, Dorah Modise, has said the convention has ensured that the event remains one that maintains its

valuable status “Over the past nine years, the Green Building Convention has built a reputation as the not-to-be-missed event for top professionals in the built environment who are committed to building better buildings today in order to leave a greater legacy for tomorrow. Our tenth promises to be the most meaningful of all – an exclusive gathering of top minds and leading experts. Make sure you don’t miss out,” “Growthpoint and Standard Bank are both valued members of our Green Building Leadership

Network, which speaks for itself, while Rabie is one of the leading green developers in South Africa. Lafarge is strongly committed to delivering environmentally friendly cement, concrete and aggregates, and the Century City Conference Centre is built and operated to ensure minimum impact on the planet. The GBCSA is delighted to partner with these like-minded companies that share our dedication to building better buildings and cities.” Modise added.

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NEWS & PRODUCTS

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he internationally acclaimed Institute of Real Estate Management (IREM) Certified Property Manager (CPM) certification was launched by The South African Institute of Black Property Practitioners (SAIBPP) through a partnership with WITS University and Pareto Ltd, commercial retail property investment fund on the 18th of August 2017. The certification of this nature is the very first in the African continent.

The Pareto IREM CPM designation is currently being offered as an eight-day winter

school programme at the WITS Professional Development Hub and is currently only available to existing holders of the WITS Post Graduate Diploma in Property Development and Management.

The first intake of South African IREM Certified Property Managers, who were by sponsored Pareto Ltd, graduated at the end of the month of August at one of the top three ‘Best Universities in Africa’, WITS University, which is currently the only non-American University that is accredited to offer the IREM CPM designation.

“As the leading retail property

investor in South Africa, we are passionate about investing in developing a sustainable and high quality local skills base.

This partnership with IREM will not only assist in raising local standards of commercial property management but will also assist in fast-tracking access to the industry for new entrants,” says CEO of Pareto Ltd, Malose Kekana.

IREM is a United States based community of real estate managers dedicated to ethical business practices, maximizing the value of investment real estate, and promoting high level

management through education and information sharing.

The organization, which has been operating for 8 decades, now boasts a global membership of 20 000 individuals, 570 corporate members and 14 international chapters and it has also been working with SAIBPP for over 20 years with the aim “to cooperatively build a foundation of ongoing education and professional credibility to enhance the stature of property managers in South Africa”, according to the first protocol agreement, signed by then chairperson, Mr. Saul Gumede.

Women land-ownership rights on the spotlight

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n International NGO company that helps individuals and families achieve the strength, stability and selfreliance through adequate shelter, Habitat, hosted a conference for Humanity’s Solid Ground Campaign in association with the Urban CSO Cluster of the Global Land Tool Network (GLTN) of UN-HABITAT in Pretoria, midAugust. The gathering brought influential women from across Africa to share their findings on (among other things) land-policy initiatives, including women’s rights to own land.

The conference took place in partnership with the Namibia University of Science and Technology (NUST), Habitat International Coalition (HIC), Pamoja Trust, the Huairou Commission, and Slum/Shack Dwellers International (SDI).

Stakeholders from multiple sectors came together to explore approaches to land governance for inclusive and sustainable development in Africa.

Advocacy specialist

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for Habitat for Humanity International, Tamzin Hudson, said: “The partnership-foraction conference saw an opportunity for policy-makers, academics and members from many organisations to share valuable information to help the transformation of policy development in Africa,” A conference attendee said there is a gap that needs to be filled regarding land ownership and not be exclusive on genre barriers. “We need to address equal rights to ownership to land, and ensure that the land-policy framework that we develop, guarantees equal rights to all people, including women, who have been excluded historically from inheriting land in Liberia,” said Ellen Pratt, the Commissioner of Land Use and Management with the Liberian Land Authority.

Uganda’s representative of the Pan African Parliament, Jacqueline Amongin, said: “Women need to have the right to bequeath land, trade land and cultivate land with the knowledge that the land belongs to them,” Marc Wegerif is currently the

Land Rights Policy Lead with Oxfam and has over 25 years of experience on development and human-rights issues in a range of organisations. Speaking on gender and women’s rights, at the conference, he pointed out that in communities where women have stronger land rights, the levels of violence against women and hunger are lower. “With control over the land they depend on for their livelihoods, women are able to take more control of their lives.

Women also play a vital role in

the betterment of their families and communities, giving them secure land rights should be imperative.” Wegerif said.

Land is essential to securing shelter, for agriculture for food security, for mobilising investments and for sustainable management of resources. “Including women in decision-making in land policy, and creating programmes that give women the necessary tools to secure land ownership, will address the challenges facing most African countries,” Hudson said.

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FM BUILDINGS

SANDTON GATE PILOTS NEW SUSTAINABLE PRECINCTS TOOL

Strategically located on William Nicol Drive within minutes of Sandton, Hyde Park, Rosebank and Bryanston, Sandton Gate is an ambitious mixed-use development that will seamlessly integrate commercial, residential and retail space with a number of lifestyle amenities in a connected, green, pedestrian-friendly precinct.

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ith a shared vision of demonstrating sector leadership in sustainability, developers Abland and Tiber are targeting a Green Star certification for the whole precinct under the Green Building Council South Africa’s (GBCSA) new Green Star Sustainable Precincts tool, and each commercial building in the precinct will be required to attain a minimum 4-Star Green Star rating for the building itself.

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“It is crucial that cities grow in a sustainable manner,” says Marloes Reinink, founder and director of Solid Green, the green building consultant on Sandton Gate.

“Cities today face numerous challenges, but at the same time they are nodes of opportunity to move green design beyond the building scale into the public realm.”

In addition to its proximity to the Sandton CBD, the project falls within the City of Johannesburg’s public transport network and is directly adjacent to the Braamfontein

“

Cities today face numerous challenges, but at the same time they are nodes of opportunity to move green design beyond the building scale into the public realm.

Spruit, one of Johannesburg’s longest natural greenbelts – a situation that offers enormous advantages in terms of sustainable urban development. Currently, the precinct is intended to accommodate 80,000sqm of commercial space, 400 residential units, and a variety of lifestyle and leisure amenities.

In order for Sandton Gate to meet the necessary Green Star requirements, a number of factors needed to be considered during the design, construction, and operational phases of the project.

Laetitia Cook, Abland’s Green Star Accredited Professional, says, “It starts with sustainable design principles being applied at a neighbourhood scale. It’s all about creating healthy places to live, work, shop and relax in.

The eagerly awaited Green Star Sustainable Precincts Tool is based on the understanding that buildings do not exist in isolation, but are connected to their surrounding contexts by space, form, their construction processes and the operational impacts over their lifespans. They therefore have the potential to contribute positively to the public realm and the quality of urban dwellers’ experiences.

Manfred Braune, GBCSA Executive Director: Certifications, explains, “The vision and focus of the Green Star Sustainable Precincts tool is to create more sustainable neighbourhoods, precincts and communities by focusing on five critical components of urban planning, design and construction, namely Governance, Liveability, Economic Prosperity, Environment and Innovation.

The tool provides a framework for neighbourhood scale projects to align themselves to, and obtain third party validation of their sustainable development credentials, according to international best practice that is locally relevant.”

The vision of Sandton Gate aims to create a well-connected business, retail and high density residential node serving both the region and its immediate urban context, while integrating the development into the existing transport infrastructure of the city.

In terms of Liveability, the precinct is holistically designed for healthy and active living, and includes important aspects of walkability, integrated with opportunities for physical transport, good wayfinding signage, and human scale public spaces. One of Sandton Gate’s strengths is its connection to the city’s public transport systems.

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Pick-up points are placed within walkable distance from activity nodes, and pedestrian friendly design encourages a greater use of bicycles, motorcycles, and walking as daily modes of transportation – with ‘Complete streets’ including bicycle paths, appropriately sized sidewalks, resting places and shading.

Furthering Economic Prosperity is a key consideration, and the Sandton Gate developers will undertake a study to determine the net percentage increase in the number of jobs generated in the area. The utilization of green open space as a productive component of the urban environment is also a valuable feature in the precinct, and the section of the Braamfontein Spruit facing the development will be rehabilitated as a public park open to the wider community as well as Sandton Gate residents.

Reinink comments, “As one of the first projects in South Africa committing to this certification, Sandton Gate is making a positive contribution towards a more sustainable urban environment, and Solid Green is proud to be associated with a project of this calibre.” n

SUSTAINABILITY

HUGH TYRRELL – THE BRAINS BEHIND GREENEDGE AND SUSTAINABILITY IN BUSINESS Hugh Tyrrell has an impressive CV that spares communication and sustainability. He speaks to Facilities Management Magazine about his voyage into both his communications career and the direction that facilities managers should be taking towards sustainability.

By Masentle Siwela

H

ugh Tyrrell holds a Bachelor Degree in Arts in Sociology & English from the University of KwaZulu-Natal, Durban. After graduating, he moved to Cape Town and began a career in advertising, in the mid-1970s. His advertising experience includes working for: Young & Rubicam; Ogilvy & Mather Direct; J Walter Thompson, McCann-Erikson as a copywriter and creative team leader.

“I learnt the tools and tricks of commercial persuasion which I put to good use later on,” he attests on one of his blog posts.

In 1990, Tyrrell ventured into the sustainability industry. When asked why sustainability, he shares a story about his solo trip to the Great Barrier Reef: Spending over 10 days, alone, on an island of far North Queensland made Tyrrell realise that he had a potent connection with Africa, and that his contribution would be best be made in South Africa. He was compelled to make an effective contribution to the continent by teaching humankind how to sustain it accordingly so, he would have to be in South Africa.

On his return to South Africa, the former copywriter successfully founded EarthYear magazine as well as ReSource magazine, which are published for the recycling and waste management industry. Over the years, Tyrrell gained extensive knowledge about environmental sustainability and communication, especially in waste management and recycling

Sep / Oct 2017 FM

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for municipalities and companies. Currently, he is the Director of GreenEdge Communications.

GreenEdge has worked with companies including Sanlam, Metropolitan Life, GreenCape, PlasticsSA, WastePlan, City of Cape Town and the Green Building Council of SA, which creates communication, marketing and behaviour change campaigns for a variety of sectors.

Technical Manager of Good Business Journey at Woolworths, Tom McLaughlin, quoted on the GreenEdge website endorsing their outstanding services: “Hugh Tyrrell has helped us develop a world class environmental strategy. We could not have got our staff and management to the level of understanding we have without his strategic insight, clarity of communication, caring nature and passion to make it happen.”

While some companies are keen on going green, many encounter challenges that stern from a lack of information and a need for guidance. GreenEdge can assist with professional help.

Why is it important for a facilities manager to source a sustainability communications and coaching consultancy?

Much of what facilities managers do is related to how building occupiers interact with energy, water and waste materials. Using an approach that helps manage these factors in

an environmentally and socially responsible way can bring about lower energy, water and waste costs to tenants and building owners as well as bring about a higher level of service delivery.

Many clients are moving towards becoming sustainable, so outsourced service providers would help them improve by increasing their understanding regarding sustainability.

Also, it is not just about technical fixes like installing renewable energy systems and water usage reduction equipment, it’s also about changing people’s behaviour and routines of the people who work or live in the buildings to be more sustainable. This can bring big savings but it requires persistence, the right messaging, working with champions and adequate budget support.

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SUSTAINABILITY

“

Ten years ago in South Africa, buildings were not green star rated; now, 247 buildings have been given green star ratings by the Green Building Council of South Africa.

What kind of behaviour change programmes do facilities managers require to go green?

Introducing programmes that encourage responsible use of natural resources like water, energy and recyclable materials.

This means facilitating partnerships with tenant/occupiers, clear communication and education on the why’s and how’s of usage, regular feedback on the effectiveness and good outcomes of their positive actions. Eventually, such behaviour should become the social norm: ‘it’s what we do around here.” If recycling and our behaviour change programmes are launched as part of a larger sustainability programme or journey, so much the better.

Please break down how organisations can recycle and reduce their environmental footprint, while creating jobs.

Leadership and top management must seem to support recycling and other sustainability programmes.

The team mandated to manage and

Sep / Oct 2017 FM

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support the recycling or sustainability programme need to communicate and educate staff regularly, ensure appropriate receptacles and bins are installed and make certain that the cleaners know why and how to keep materials separated (e.g. keeping clean office paper separate helps measure how much of what is recycled or saved its energy and, water monthly.

Positive achievements are reported back to the business/building so that occupiers/employees can see how they are doing. There are many other additional measures to engage staff in participation but above are the basics.

The other important point to make about recycling is that it’s not just environmentally responsible, it is socially responsible to recycle waste because it creates on average, seven more jobs than sending it to landfill - and in those jobs are often our lower income sectors where they are really needed.

With regard to environmental sustainability, what can South African facilities managers and companies expect in the near future?

More and more tenants and clients are wanting greener facilities management. It’s part of the wave of the green movement worldwide. Ten years ago in South Africa, buildings were no green star rated buildings. Now, 247 buildings have been given green star ratings by the Green Building Council of South Africa. Large corporate companies and property owners are increasingly having to meet sustainability targets. Greener facilities management can help them achieve these targets.

What new opportunities are available to companies and organisations becoming more sustainable?

Increasingly, facilities managers who understand and implement greener technologies and behaviour practices will be adding value to their existing client service offering. They will also have a comparative advantage in the market place for new clients. n

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ADVERTORIAL

WHAT CONTRACTORS AND EMPLOYERS SHOULD KNOW? Health and safety is a fundamental aspect in any construction work and if both contractors and employers adhere to these rules, they ensure health and safety for all involved.

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ontractors constantly challenge the health and safety audit process begging the question, who is liable in the case of an accident in construction sites?

According to Renier van den Berg, Senior SHEQ Officer at Broll Facilities Management, it is important for both contractors and employers to comply with the requirements of the OHS Act and Construction Regulations for performing construction work.

Construction work refers to any work pertaining to buildings or any similar structures, all types of civil engineering structures, earth moving, excavations, clearing of land and piling, fixed plant involving the risk of a person falling (working at heights and at open trenches).

Van den Berg says any work includes erection, maintenance, alteration, renovation, repair, demolition or dismantling, installation, construction and rigging work.

Renier van den Berg, Senior SHEQ Officer, Broll Facilities Management

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He says employers need to take note of the following:

Auditing/vetting Contractors constantly challenge the auditing/vetting processes such as site specific safety requirements and the requirements and contents of the so called safety file which the employer grant his/ her authorisation to perform work on site.

Inevitably, these challenges should fail to the order of 90%. Meaning that 9 out of 10 challenges should fail, if not, the employer should see it as a warning signal reflecting a poor company vetting or auditing process.

Liability wake-up call If you have contractor working on your premises, you are liable for their health and safety. Think of what happens if one of your employees is injured as a result of work being done by contractors or one of the contractors’ employees falls off a ladder or a scaffold and is hospitalised? This could be cost hundreds of rands in compensation. What’s more, if the contractor isn’t registered with the Compensation Commissioner, the employer will be liable for the cost of the accident, including medical costs, rehabilitation and 75% of the injured person’s wages.

He explains that to cover themselves, employers should have a Section 37(2) Agreement with every contractor. The agreement should state that the contractor will comply with all health and safety legislation and company safety rules.

In addition, employers must also insist on a Letter of Good Standing from the Compensation Commissioner as proof that the contractor is registered.

Dealing with contractors Van den Berg says employers are responsible for contractors working on their premises. In dealing with contractors, employers should: • Develop rules for all of contractors • Develop policies and procedures • Ensure contractors’ comply with OHS obligations within the workplace • Ensure basic ways for contractors’ management within the workplace • Implement a contractor site audit/inspection sheet.

• Sign a Health, Safety and Environmental Agreement with the contractor(s) • Use checklists including induction and training and access control Van den Berg says contractor compliance is very important pointing out that in terms of Section 16 of the OHS Act, the company chief executive officer (CEO) has a huge responsibility in ensuring contractor compliance is adhered to.

The CEO is identified as the person who is responsible for the overall management and control of the company, business or institution and is appointed by the Board of Directors.

Since the responsibility and liability lie with the CEO, he/she must ensure that the duties imposed by the OHS Act on an employer are properly discharged. The legislation

Basic guide for contractor management. clearly wants to ensure that these health and safety duties are properly delegated by the CEO. The CEO can delegate responsibilities according to Section 16.2, however, he/she cannot delegate accountability.

Contractor’s permit to work The business or company normally creates a master Safety File, approved by its CEO (Section 16.1). To obtain authorisation to commence work, a contractor has to submit a Safety File in accordance or in compliance with the company’s requirements, as per the Master File. The Contractor’s Safety File is checked/audited by an appointed and competent company employee. Only when minimum requirements are met, a permit to start work may be issued by the authorised person.

Contents of a typical Safety File include the following: Statutory requirements • SHE Policy • Public Liability • COID - Letter of Good Standing • 37.2 Agreement • Fall Protection Plan Risk Management • OHS Plan

• Risk Assessment • Method Statement • Standard Operating Procedures (SOP’s) • Tool Box Talks • Isolation / Lockout procedures Appointments • OHS Organogram • 16.1 appointments • 16.2 appointment • Construction Manager appointment • Construction Supervisor appointment • Risk Assessor appointment • First Aider (10 or more Employees) • SHE Rep appointment (20 or more people employed in the company) • Incident / Accident Investigator • Fall Protection Developer • Hand Tool Inspector • Portable Electrical Inspector • Ladder inspector (when ladder is being used) • Scaffold Inspector (when scaffolding is being used) • Scaffold Erector (when scaffolding is being used) Employee Documentation • Certified ID copies • Annual Medicals • Competence Certificates Incident Management • Incident Reporting & Investigation Procedure • Incident Report Forms • WCL.2 documents Hazardous Substance Management • MSDS (Material Safety Data Sheets) • Training Register for the use of the Hazardous Substances Emergency Planning • Emergency contact details • Emergency Procedure • First Aid Treatment Register • First Aid Report Form Checklists • Hand tools • Electrical tools • Ladders • Scaffolds • Lifting Equipment (Hoists, slings, winches, block and tackle) Employer’s duties towards employees (OHS Act Section 8) All employers must: • Provide and maintain a safe, healthy working environment • Ensure employees’ health and safety by providing information, instructions, training and supervision • Inform Health and Safety Representatives of incidents, inspections, investigations and inquiries Employee duties (OHS Act Section 14)

Every Employee shall: • Take reasonable care for the health and safety of themselves and other people • Cooperate with the employer to enable prescribed duties or requirements are complied with • Carry out any given lawful order and obey the health and safety rules and procedures laid down by the employer or any person authorised by the employer • Report any unsafe or unhealthy situation that comes to employees’ attention to the employer or to the Health and Safety Representative • Report any incident to the employer or to anyone authorised by the employer, or to the Health and Safety Representative, as soon as possible but not later than the end of the particular shift during which the incident occurred Van den Berg says occupational injuries and health issues associated with industrialisation have declined drastically over the past decade following improvement and the development of systems, technology, engineering controls, protective equipment, safe machinery, safe processes, greater adherence to acts and regulations and also labour training. The introductions of Health and Safety Management Systems have further decreased occupational injuries and industrial disease. Technology, systems and controls are not optimally effective unless driven by a positive safety-first culture in the workplace, he explains.

Since technology, processes and jobs evolve, new work related issues arise. Therefore policies, procedures, safety measures, standards and controls need to be reviewed and updated continually to ensure their effectiveness in the workplace.

To this end, Broll Facilities Management develops Safety Management Systems tailored to the OHSAS 18001 management tool to assist contractors to meet minimum requirements to perform work on construction sites. The effectiveness of a Safety Management System is all about the implementation, maintenance, flexibility and the continual development of such system.

Our experienced SHEQ team assists clients to develop tailor-made systems for business needs. For more information, visit broll.com or email Sonja Reyneke at sreyneke@broll.com or Renier Van Den Berg reniervdb@broll.com n

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GREEN FM

FACILITIES MANAGERS SHOULD PLAN FOR WEATHER AND CLIMATE CHANGES — HERE’S HOW “The human influence on the climate system is clear and is evident from the increasing greenhouse gas concentrations in the atmosphere, positive radiative forcing, observed warming, and understanding of the climate system.” That is the conclusion in the Fifth Assessment Report by the Intergovernmental Panel on Climate Change (IPCC).

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stablished in 1988, the IPCC is the leading international body that assesses climate change.

It counts 195 countries as its members, highlighting how addressing the impact of climate change on the environment and societies has become a concern for many governments around the world. While action at the government level does play a huge part in dealing with the challenges of climate change, we can also take action at the city level or even individual level.

In facilities management, the resiliency of buildings to climate change is becoming a hot topic. The rise of smart technology in building operations has allowed facilities managers to optimize operations, make better use of resources and better manage energy consumption.

While smart technology does make buildings greener, dealing with the possible impact of climate change on building operations goes beyond sustainability.

Here is why building resiliency is so important, and what facilities managers can do to make their buildings more resilient.

The reality of climate change NASA defines climate change as a phenomenon that “encompasses global warming, but refers to the broader range of changes that are happening to our planet… [including] rising sea levels, shrinking mountain glaciers, accelerating ice melt in Greenland, Antarctica and the Arctic, and shifts in flower/ plant blooming times.”

The consequences of climate change will vary according to geographical location, but in general, the effects of climate change include: • Rising temperatures • Rising sea levels • Longer frost-free periods and growing seasons • Changes in precipitation patterns • More heat waves and droughts While there is agreement in the scientific community on the reality of climate change, the extent of its effects is largely speculative.

We already see and feel some of the effects, but we don’t know for certain how much temperatures and sea levels will rise or how exactly weather patterns will change in the future.

Even while global bodies and individual governments work to take action to mitigate climate change, we have to deal with how this phenomenon affects our everyday lives, especially considering that the effects of climate change will continue to be felt for years to come.

Edward Sullivan at FacilitiesNet believes FMs have a role to play: “Buildings are wellpositioned to reduce carbon emissions.

More energy-efficient building products, combined with best practices for design and operation, provide a wealth of cost-effective opportunities to reduce greenhouse gas emissions from buildings.”

Implementing smart technology to reduce the environmental impact of buildings has been a step in the right direction. But simply mitigating the causes of climate change isn’t enough. As our climate becomes less predictable, incorporating resiliency is the next step.

According to the Resilient Design Institute (RDI), an organization focused on creating more climate resilient buildings and communities, resiliency refers to “the capacity to adapt to changing conditions and to maintain or regain functionality and vitality in the face of stress or disturbance.”

Greg Zimmerman is of the view that “it’s critical to think of sustainability and resilience as complementary concepts.” He believes that “the greenest building in the world is the one that doesn’t need to be rebuilt.”

The good news is that more and more organizations seem to be on board with this idea. As Facility Executive points out, a June 2015 survey by consulting firm Haley & Aldrich showed that about two-thirds of organizations are actively combining sustainability and resilience measures, with municipalities and universities among the most proactive.

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Buildings are well-positioned to reduce carbon emissions.

More energy-efficient building products, combined with best practices for design and operation, provide a wealth of cost-effective opportunities to reduce greenhouse gas emissions from buildings.

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GREEN FM

The value of climate-resilient buildings Evan Reis, executive director and co-founder of the U.S. Resiliency Council, summarizes the value of climate resilient buildings in this way: “Sustainability is about the building having a low impact on the environment. Resilience is about the environment having a low impact on the building.”

Climate-resilient buildings do more than just help the environment. Deborah Hanamura at Paladino and Company, a sustainability and green building consulting firm, says resilient buildings can provide: • Community shelter offered by commercial buildings • Employee and community safety • Workflow continuity • Supply chain continuity • Uninterrupted operations • Capability of going off grid with on-site water and electricity sources • Sustained reputation As Zimmerman notes, building owners and facilities managers should look at sustainability and resiliency measures hand-in-hand. An FM’s first concern should be ensuring that buildings can withstand the effects of unpredictable weather such as hurricanes and typhoons.

Sustainability measures are secondary and are in place to support building resiliency.

Companies may think that incorporating resiliency strategies will cost them more.

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However, it is more likely that these measures (in conjunction with sustainability measures) will save costs. Andrea Ward and Alex Wilson at Building Green believe that resiliency measures don’t just have a positive effect on mitigating the effects of climate change; they argue that “quite a few [of these measures] reduce building operating costs or improve durability, benefiting building owners as well as the future of the planet.”

Building resilience into your day-to-day operations To address the challenges of climate change on building operations, research and planning are necessary. As weather patterns and the effects of climate change are different in every location, there is no one-size-fits-all solution.

According to Karin Holland at FacilitesNet, the first step is to conduct vulnerability assessments. As a facilities manager, you already have an intimate knowledge of your building’s operations and performance, and how green your building currently is. Evaluate the readiness of your facility if faced with extreme weather conditions and note any gaps or areas that are lacking.

In order to add resiliency into the equation, do research on how the weather patterns in your region have been changing over time. A good place to start is the National Weather Service.

It may also be useful to track any new

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Building resiliency requires facilities managers to go an extra step, as extreme weather conditions such as storms, flooding and hurricanes can lead to power outages that affect buildings.

regulatory developments in your city or state with regards to building resiliency. There may be funding or grants available to help companies implement resiliency measures.

While the specific solutions for your facility depends on your geographical location and building needs, here are some general tips and ideas on how to build resiliency into areas such as temperature control, energy management and water efficiency.

Temperature Control Rising temperatures is one of the main consequences of climate change. More heat waves and higher outdoor temperatures will inevitably increase the demand for airconditioning in buildings.

How can buildings adapt to rising temperatures? John Davies, research director at the Cold Climate Housing Research Center, tells Building Green, “Heat-adaptive strategies differ markedly by climate — what makes sense in Phoenix, where temperatures in the summer of 2009 have exceeded 115°F (46°C), will be very different from what makes sense in the Arctic, where melting permafrost is already affecting foundation design.”

Some suggestions by Building Green include: • Designing natural ventilation into buildings • Raising cooling design temperatures used in energy modelling • Designing landscaping to minimize cooling requirements and encourage natural

ventilation • Increasing the efficiency of lighting, office equipment, appliances and mechanical equipment so that less waste heat is produced

Energy Management Given that greenhouse gas emissions are a top cause of climate change, it’s no surprise that optimizing energy use is a priority in building sustainability and resilience. In terms of sustainability, implementing IoT systems can help manage and optimize energy consumption in buildings. The less energy you use, the more resilient you are when you are cut off from the grid.

Building resiliency requires facilities managers to go an extra step, as extreme weather conditions such as storms, flooding and hurricanes can lead to power outages that affect buildings. Building Green suggests using renewable energy systems and implementing solar power systems to provide backup energy.

The key is to reduce a facility’s dependence on a centralized electrical grid.

Another suggestion, from Billy Grayson, executive director of the Urban Land Institute’s Centre for Sustainability and Economic Performance, is using microgrids because “[they] make it easier to consider how to integrate onsite renewables and energy storage.” Startups that are developing intelligent energy storage solutions, such as Geli, are at the forefront of providing the

technology that aim to make buildings more resilient.

Water Efficiency Rising temperatures and more heat waves increase the possibility of drought, which makes water efficiency a key facet of resilience in buildings. As Reis puts it: “If there is drought and less water availability, a building that uses less water, and has a system for using recycled water, is more resilient.”

Similar to energy optimization and management, managing your building’s water needs and usage is one way to make it more resilient to climate change. Implementing recycled water systems can make your building more resilient to water shortages.

Robin Guenther, principal at architecture and design firm Perkins+Will, shares with Facility Executive some ways that buildings deal with water shortages. These include implementing recycled water systems, using cisterns to capture and store water to use for irrigation during the summer months, and reducing the use of water intensive evaporative cooling systems.

Climate change is here, and it will undoubtedly affect our environment and lives.

Building owners and facilities managers must be prepared for those consequences. In this era of unpredictable weather, it’s much better to be proactive. Choose to adapt, plan early and do what’s necessary to ensure that our buildings are strong, sustainable and resilient n

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SECURITY

HACKING HUMANS Cyber-crime is rampant, increasing in frequency, voracity and taking longer to resolve, and at far greater costs than ever before. Organisations are operating in an era of unprecedented volatility combined with the rapid pace of changes in technology. This convergence has created a challenging new cyber reality for organisations regardless of size, industry or location.

By Michael Ferendinos

Enterprise Risk Business Unit Head at Aon South Africa and Rudi Dicks, Senior Cyber Consultant at BDO Forensics and Cyber Lab

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ccording to Aon’s 2017 Global Risk Management Survey, Cyber risk is rated at number five in the top 10 risks facing business and Aon has thrown the human factor in cyber risk into sharp focus. A PwC report released in 2016 placed current employees as the top insider cyber risk to businesses.

The Aon ERM Centre of Excellence teamed up with Rudi Dicks, Senior Cyber Consultant at BDO Forensics and Cyber Lab, to demonstrate how employees are the biggest cyber security threat.

Rudi Dicks is a hacker – with permission of course – and according to Rudi, the easiest way to hack into a network is by exploiting the one vulnerability most often left unpatched – human nature.

Why bother fighting through all the security management systems deployed by a competent IT department, when instead a hacker can get an employee to click on something they shouldn’t and gain full access to the infrastructure, bypassing all the costly and very best security measures? It’s much easier than people think. Here’s how: Method 1: Using the LinkedIn platform, a hacker will search for employees of a target company with more than 500 professional connections. They then pick one of these employees - let’s say Joan, in Human Resource (HR) department - as the target of their attack. The hacker sends Joan a fake e-mail notification from a high level executive, the head of HR for a big bank for example, wanting to connect with her.

Joan, who has already received many

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such requests, won’t think twice about clicking on the link. At this point, unless the IT department is up to date on every single patch (including Joan’s favourite browser, something that usually must be done manually on each machine), the hackers have gained access to her machine.

They have bypassed the firewall and antivirus and can read or copy any information Joan has access to, including her cloud storage, mail and documents. They can even turn on her webcam to see whether she is at her desk or record her keystrokes.

Hackers exploit human nature. They know that people are generally helpful and curious and hackers don’t hesitate to use this to their advantage. Joan is not a bad person, and it’s nothing personal, but more often than not, she is their key to the “good stuff”.

Method 2: A hacker walks up to reception wearing a suit and a tie, pretending to be flustered. “I’m here for an interview and I’ve just spilled coffee on my CV. I have to make a good first impression! Please could you help me print a copy of my CV from my memory stick?”

Presto – in goes the memory stick and she runs the program that looks like a PDF file (but it isn’t). She is understanding and sympathetic when the file doesn’t open, and eventually, in exasperation the hacker tells her he’s going to run back to the car to look for another copy. Job done! He now has access to her machine and can use this to gain access to other computers on the network because who wouldn’t open an email from their friendly receptionist?

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Hackers exploit human nature. They know that people are generally helpful and curious and hackers don’t hesitate to use this to their advantage.

Method 3: Hackers leave USB memory sticks lying around their target’s offices or parking lot if the building is access controlled.

The stick is clearly marked as ‘confidential’ or even ‘payroll’ – who can resist? If employees haven’t been taught better, someone will plug that stick into their computer and run the hacker’s file, giving hackers full access. All they have to do is play to human nature.

How does the IT department stop people from being caught by these attacks?

Part of the problem is in the question.

Technical people try to solve people problems with technical solutions. IT departments get into a cat and mouse game with attackers by installing new tools to prevent cyber-attacks, while hackers simply write new exploits and code that circumvent those tools.

A far better approach is education. Cyber awareness training shows employees how they can be exploited and what to do to prevent it, drawing on real case studies. Effective, ongoing education is key to employees being the greatest asset in the fight against cyber-crime. n

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RECYCLING

BOTTLED WATER – COSTS MORE THAN YOU THINK

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he massive swing to bottled water in South Africa – and the world for that matter – in the past few years has created a pollution nightmare in spite of concerted efforts to promote the recycling of the waste single-use bottles.

Also, what makes this pollution problem even more outrageous, especially in the South African context, is that in most cases municipal tap water is perfectly acceptable to drink. In fact, a large number of the popular bottled water brands are filtered municipal tap water and sold at exorbitant prices.

According to industry watchdog organisation, Plastics SA, domestic virgin polymer consumption continues to grow, with PET (the material used in water bottles) using almost 14% of the country’s 1.49 million tonnes annually. Alarmingly, recycled material makes up less than 20% of total plastic consumption. So progress is slow on the recycling front.

So what can be done to change these frightening statistics? Make use of tap water wherever possible and, where desired, incorporate an inline filter to remove any undesirable characteristics.

“There are a number of systems on the market, people just need to do their homework about the process employed and the type of filter used,” says sales director at BevPlus, Sandy Pollock. BevPlus is a supplier of commercial fullyintegrated water solutions established in 2014 as an environmentally friendly water-filter machine business, which has expanded into a turn-key provider for craft and home brewers.

“In the commercial space we are strong promoters of the onsite bottling of filtered water. Trucked in bottled water just makes no sense in restaurants, hotels, game lodges and offices. Installing a system matched to your demand, using local municipal water together with re-usable glass bottles or carafes can save you hundreds of thousands of Rands a year and dramatically reduce the amount of plastic pollution.

Our system can bring your cost of bottled water down to a few cents per litre compared to several Rands for transported bottled water,” she adds.

Aside from the direct financial benefits of onsite bottled water there’s no stock holding or extensive refrigerated storage required. In peak season the actual transportation of bottled water to restaurants, hotels and game lodges can be a challenge in its own right.

The best way to reduce is not to waste the resource in the first instance. If your business consumes more than 20l of bottled water per day you should seriously consider installing an onsite bottled water system. n

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If your business consumes more than 20l of bottled water per day you should seriously consider installing an onsite bottled water system.

At Sodexo, we believe that to create lasting value, organisations and society as a whole must place people at the center of their thinking. We consider Quality of Life to be an essential factor in individual and collective performance, and improving Quality of Life is our business and our core mission.

Every day we deliver more than 100 services, from IFM, food services, maintenance and cleaning to facilities and equipment management.

We are constantly developing our offer with new services that impact the quality of life of our 75 million consumers and improve the performance of our partners in 80 countries around the world.

Sodexo Southern Africa (Pty)Ltd. Website: za.sodexo.com Tel: + 27 11 803 6600 Email: contact.za.amecaa@sodexo.com Find out how we can improve your quality of life

HEALTH & SAFETY

BE CAREFUL OUT THERE...

Last week I was asked to cast an eye over a job specification for a facilities manager’s role. It was all fine stuff and typical of what you see in the modern world although, for me, too much couched in the management speak of corporate human resources.

By John Bowen

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k, I know that they have a lot to comply with, as do all of us, but I come from a world where we were free of all of this stuff.

I digress though, because my musing today is about one line in that job spec that required the successful candidate to be able to embed the organisation’s health and safety culture within their team and area of operations.

This struck a particular chord with me for I am in the process of trying to address that very problem for another client. Like everyone else these days they have forests of paper committed to posters, booklets, training

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material and goodness knows what else to say how seriously they take health and safety.

There are files and files of signed sheets recording their employee’s attendance at training or briefing sessions or to say that they have read the latest bulletins. They expend much effort as does every other organisation because they have to comply; they care too, but caring will not do a lot for you when you have an ambulance chasing law firm at your gates.

As to embedding, or whatever buzz word you are using this week, a culture of health and safety the biggest problem is that you employ fallible human beings and the level of

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Today there is a culture of everything being someone else’s fault; “I wasn’t trained”, “There was no warning sign” and so on.

problems their behaviour gives you presents the challenge. We humans have a tendency to, at various times on any given day, demonstrate selfishness, stupidity, arrogance, forgetfulness, distraction and inattentiveness amongst other traits. Getting us to give anything our full attention over the working day can be hard, let alone just H&S. Taking care is not a modern invention even if many people regard it as one. I started work at the back end of the nineteen sixties and, yes, attitudes were different and we did some things that would have an H&S manager of today turn green, but there was a greater feeling of personal responsibility towards accident avoidance. Today there is a culture of everything being someone else’s fault; “I wasn’t trained”, “There was no warning sign” and so on, and this is a feature of modern life in general and it impacts on the battle to get people to take safety seriously, even in industries where the organisation has a solid grasp of the subject.

On one of my overseas trips working for an oil and gas exploration company I was scheduled to run a series of training courses, one of which was on facilities management.

The material had been agreed in advance, but on my arrival the local manager told me to drop the module on health and safety as it was, in his words, a religion for them. I agreed with him that we would have a shorter session discussing best practice from an FM viewpoint and left him in the training room while I went off to the gents.

When I came back he was sat with his laptop on his lap, feet on the table, chair tilted back onto two legs and with the power lead trailing at shin height across the gangway. He might not have blown up any gas platforms lately, but H&S as a religion? I don’t think so.

The way to do it is to lead from the front, to let your behaviour set the agenda and get the others to follow. Like anything worthwhile it is not easy and it takes time, but it will work if you make it a part of working life and not leave it as a stand alone subject. n

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RECYCLING

WASTE MANAGEMENT

Effectively communicating adequate information about recycling to building occupants/employees tends to determine how well a recycling programme progresses…

By Masentle Siwela

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et us fill you in a scenario that transpired at our Randburg office: the recycling programme introduced to employees was unenthusiastically recieved and a tad bit exasperating because of how it was poorly communicated.

A notice that read: “Please help. Let’s all recycle paper in the box below. Thanks,” was discreetly put on the wall, near the printing machine. A few days later, the entire staff received an email acknowledging and appreciating everyone’s involvement in the programme, which read: “Thank you all for recycling your paper! Please be advised that when you have paper to recycle, we all know that we need to add the paper to the recycle box,” “I would like to ask that the only paper that should go into the [recycling] box be paper printed one side only and not torn up in pieces.

When you add paper to the box, can we all please make sure that it is lying neatly placed in the box and not skew, folded or squeezed,” the message continued.

A mistake facility manager’s and building owners are likely to make, is to assume that everyone is knowledgeable about the subject of recycling, that people know how to recycle right

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and the fact that they do not provide people with adequate information (as done at our Randburg offices).

When starting such a programme, facilities managers should keep in mind that it is their efforts and those of the occupants together, that determine how successful a programme will be.

Know what goes in the waste bin It is said that if you cannot explain something then it simply means you do not understand it. As a facilities manager, being well informed about green initiatives in the workplace ensures that the information you impart pertaining to recycling does not go to waste. Prior to a recycling programme, facilities managers need to gather adequate information about the waste material that goes into their facilities waste bin in order to conduct a waste review.

Once a review has been complied, the next step a facilities manager should take is to determine which materials from the rubbish bin are recyclable. The easiest way to find this information is to consult whomever collects the waste. After completion of a waste survey, come up with a strategic plan on how

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As a facilities manager, being well informed about green initiatives in the workplace ensures that the information you impart pertaining to recycling does not go to waste.

List of Recyclable material: Paper • Newspapers • Cardboard boxes • Cereal cartons • Chocolate boxes • Toilet roll inners • Egg boxes • Gift wrap • Magazines • Tetrapak containers Glass • Wine bottles • Beer bottles • Chutney bottles • Jam jars

to execute the recycling programme. The programme’s aim should focus on ensuring that the entire staff takes part and supports the facilities manager – for the long run.

As goals vary company to company it is pivotal for staff to know and understand the reasoning behind the organisation’s initiative to recycle, which will result in improved staff engagement. The motive could be to curb the organisation’s carbon footprint, save money or generously assist locals who collect recyclable waste material to generate an income for themselves.

Two brains are always better than one; a facilities manager/building owner should assign a “green team” that will assist with working towards sustainability, by continuously educating, motivating and encouraging dialogue.

The green team should consists of a programme director and someone from a top position in the organisation – the CEO for instance. They’re responsibility should be maintaining the success and longevity of the programme. Corporate sustainability initiatives that come from higher up encourage employee participation and that makes employees feel less like they have another laborious job to do – that they will not be getting paid for.

To win at recycling, the programme requires clear, constant communication and fortunately, for both the green team and participating employees, communication is not limited to verbal impartations, emails and putting up posters. The organisations progress has to be made known in order for people to know that their efforts have been fruitful.

That can be done by cascading through the intranet, e-zines and internal newsletters and

announcing statists at meetings.

“Every business likes to be better at reducing its environmental footprint.

Knowing and sharing the benefits of your recycling efforts will help each person strive to do more,” says Ursula Henneberry, operations director at Paper Recycling Association of South Africa

Reducing Carbon Footprint Henneberry outlines the following points as ways business and organizations can reduce their carbon footprint: • Diversion of valuable raw material from landfill – A tonne of recycled paper can save up to three cubic meters of landfill space and is used to make new paper products that we use every day.

• Cleaner air – Carbon (originally absorbed and locked up by the tree in its wood fibre) remains stored in paper; by recycling we keep the carbon locked up for longer. Paper buried in a landfill after mixing with other waste will unnecessarily add to carbon dioxide and methane emissions.

• Job creation – Big and small companies as well as informal collectors make equality recyclable paper creating more jobs for people.

• Feel good factor – Staff feel more environmentally conscious and responsible. Businesses who recycle and embrace a ‘green mandate’ have shown an increased ability to recruit and retain good employees. This can also positively change recycling habits in the home.

As a facilities manager, you have the power to turn your company’s trash to treasure, that will sustain the Earth. n

Metal • Cool drink cans • Food cans • Lids and tops Plastic (Check for the P codes on the bottles): PET-1 • Water bottles • Soft drinks • Cooking oils • Dishwashing liquid • Juice • Hard plastic fruit trays PE-HD-2 • Most detergents • Shampoo • Milk • Thin plastic bags PE-LD-4 • Thin plastic bags eg: Sliced bread • Milk bags • Six pack shrink wraps for beer • Magazine wrappers • Bulk toilet roll wrappers • Fruit and vegetable bags • Bubble wrap • Thick shopping bags PP-5 • Ice cream tubs • Yogurt • Margarine • Feta • Ready-made meal trays • Fruit trays PS-6 • Foamed meat trays • Fast food clamshells

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PEST CONTROL

BUG OFF! We all look forward to brighter, longer and warmer summer days after the cold winter season, unless of’ course you are a Capetonian or perhaps grew up on the North-pole.

However, the long awaited arrival of the Sub-Saharan, above 20 degrees, hot temperatures signal two things: firstly, we will get to wear lighter clothes and look less like the Oros juice cartoon character; secondly, pest activity will increase in the workplace and in our homes.

By Masentle Siwela

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lthough, we are not fond of pests (especially insects), like Chinese vendors at a market, they are a part of our eco system and play a vital role in supporting human life.

Their invasion is inevitable and their existence leads to substantial structural damage to buildings. They also inflict bites to tenants/ employees, transmit diseases and can become an utter annoyance to occupants of a building.

No one wants to admit it (because pests are typically associated with bad hygiene) but people tend to be the biggest culprits for bringing the nasty insects into the workplace. They hop into people’s bags/briefcases from their homes and then offload wherever the carrier’s trip ends; and how they are brought into the workplace is the same way they move on to employees homes, with gravid (pregnant) offspring as hitchhikers.

Nasty right? Well, that is just how they populate our spaces and migrate.

Just like human-beings, pests too seek warmth, shelter and a reliable food source.

Unfortunately, the warmth and moisture that summer brings will cause pests to emerge from

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their nesting spots to complete their life cycle faster, which results in more eggs being laid.

Category Manager at Rentokil-Initial, Nathalie Leblond, outlines three of the most common pests found in commercial buildings: 1. Rodents: In their search for food, rodents constantly seek out structural weaknesses and will enter buildings through the tiniest openings. Basement car parks, suspended ceilings and computer equipment rooms are all known problem areas. Rodents are not only a health risk (they spread salmonellosis, typhus and leptospirosis) but they are also a fire risk, as their constant gnawing can cause fires and expensive electrical damage, especially in areas such as server rooms.

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No one wants to admit it (because pests are typically associated with bad hygiene) but people tend to be the biggest culprits for bringing the nasty insects into the workplace.

2. Crawling insects: Commercial properties can be plagued by a variety of crawling insects including cockroaches, ants, fleas, bird mites and bedbugs.

Cockroaches especially, find that warmth, water and food scraps in canteens/ kitchens are a welcoming habitat for uncontrolled reproduction. Cockroaches spread serious diseases such as dysentery, typhoid and gastroenteritis, as well as cause asthma and other allergic reactions.

3. Birds: Birds - especially pigeons - can be a major problem for building managers, as they can cause damage leading to monetary losses worth millions of Rands. Bird droppings are highly corrosive; destroying building facades and roofs, whilst nesting material clogs gutters and drains. Employees are disturbed by foul smelling droppings on windows and ledges, and birds can pose a serious health hazard by transmitting bacterial infections such as Salmonella and Psittacosis, and hosting parasites such as ticks and mites, which can infect humans.

Signs of an infestation No facilities manager wants their buildings reputation diminished because of the sight of a few bugs or rodents. An inspector ticking off their check sheet after seeing signs of pest infestations could ultimately lead to a building being shut down (depending on the severity of the infestation). Prior to a building inspector audit, there are 10 things to look out for to help determine if a facility is infested by the presence of pests: 1. Existing pests – Seeing a colony of pests crawling around the facility is evidence that there is a problem. Pests tend to hide from humans, so seeing them clearly means the infestation has manifested.

2. Carcasses indoors – A facility with the same species of [dead] bugs means that they are living in the building. They can easily be spotted on window ledges and the areas that are not frequented a lot, like the basement.

3. Allergic reactions/disease – People

Types of critters: • Cockroaches • Dust mites • Fleas • Spiders • Ants • Mosquitoes • Silverfish • Rodents • Flies • Pigeons • Woodlice • Carpet beetles • Bed bugs • Bees and wasps

react differently to allergy/disease causing pests. Irritation sparked by pests can also be a giveaway that there is an infestations.

According to www.pestworld.org, cockroach droppings, saliva, shed skins and other body parts contain potent allergen proteins that cause allergic reactions and exacerbate asthma, rhinitis and eczema symptoms, especially in children.

4. Faecal matter and bodily secretion – Pest droppings are vivid proof that they are in the building. Some pests, mice and rats, usually travel the same paths every day, which leaves tracks of urine and faecal droppings along the way.

5. Nestlings – The sight of a collection of shredded paper, paper towels, twigs, etc. just tells you that the pest are getting comfortable and it could also mean that they could be getting ready to deliver another bunch of their kind. Nestlings made by pest birds lead to a water blockage on the roofs gutter.

6. Structural damage – It is stated on www. thespruce.com that rodents chew on material such as electrical wires, wood, cardboard and even the structure of the building itself just to get inside (if it did not find a hole to make its way into a building).

7. Hushed sounds – Sometimes the naked eye is not needed to know that pests are concealing because they will give themselves away by scratching the walls, gnawing, squeaking, or scurrying.

8. Odour – Sometimes, pests can be small enough to hide in hard to reach spots making it difficult to identify but because some certain pest smells are recognisable it makes it less challenging to identify them.

9. Reports from tenants/employees – Tenants and/or people working in a facility can be reliable ‘pest inspectors’. No one wants live or work in a pest infected building, so as soon as they sight live or dead insects or

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PEST CONTROL

rodents then they will immediately report it to the building owner or facilities manager.

10. Surroundings areas and neighbouring buildings – Buildings located in areas where abandoned buildings and landfills are not demarcated are prone to increased challenges with unwelcome pest. Neighbouring buildings with a pest problem will only cause the same issues for your building. The pests will ultimately make their way to surrounding buildings turning them into another breeding ground.

Pest Management Stamping on each and every single creepy crawly you spot in the cafeteria, leaving traps by mice holes in and around the vicinity of a facility, removing bird nests from the roof, hanging sticky fly tape over the ceiling of the reception area or attempting to feed pests poison will temporarily get rid of an infestation.

However, clients, visitors and employees will be unimpressed by such methods, as it affects the cleanliness and health & safety a facility.

Some facilities have a problem with pesky birds as they find their way into working premises, which causes havoc by frightening customers and clients within the facility.

To deal with pest bird, some pest control companies provide hawk-like props that can be hung where there is an infestation problem, which can work well to scare off birds.

However, a local pest control company called Lanner Consultants interestingly uses an alternative method to deal with pest birds.

“We use birds of prey to recondition the thought process of pest birds. Flying hawks and falcons on a site activates the predator/ prey instinct which conditions pest birds to fear the site as they think it is a predator’s

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territory,” informs operations manager, Nadine van der Merwe.

Instead of trapping the birds in a cage and getting rid of them far from the building, Van der Merwe says that even if they were to be released as far as 500kms away, the birds will return from where they were removed because they have a very potent homely instinct. She suggests facilities managers get professionals to do the job because “trapping pest birds is a tricky endeavour”. She also states that facilities managers should bear in mind that due to the design of many modern buildings, re-infestation is inevitable.

Another method to get rid of pest birds is to use an environmentally friendly optical bird scaring device called Eagle eyes. It is a tool that prevents bird pests from being a nuisance by simply blinding them with the suns reflection (as the device is a mirror) which causes them to fly away from the building. According to www.eagleeye.co.za long-term testing of the eagle eye has proven that problem-bird numbers are reduced by 60-80% in the area where it has been installed. Unlike other bird control solution, eagle eyes does not cause any harm to birds.

The most effective way facilities managers can deal with the annoyance of pests is to employ a complete broad-based solution – Integrated Pest Management (IPM), also known as Integrated Pest Control. IPM effectively manages and controls pest activity, in an environmentally sensitive way.

Business development manager of Flick Environmental Services (Pty) Ltd, Stuart Steele, says allowing pest to breed out of control can result in the health department intervening to take action, which is something any facility manager would to encounter.

“If your premises is audited by a regulatory

“

The pests breeding cycle is also looked at when deciding on the frequency of the service, along with environmental aspects and other key risks which are taken into account when offering a client or potential client a pest control programme,

body and has health and hygiene auditspest management can account for up to 20% of your total audit score. Ensure you are proactively preventing pest activity by implementing an ongoing, comprehensive Integrated Pest Management (IPM) program.

With a focus on strategies like sanitation and facility maintenance, IPM helps keep facilities pest-free, which is exactly what auditors like to see. However, without proper documentation that spans a length of time, it will be virtually impossible to prove the success of your pest program.” Steel says.

The purpose of IPM is to accurately identify the type of pests living in the building, detect infestation early, promptly implement effective elimination treatment to mitigate serious the problem and take preventative measures. According to Leblond, IPM is essential to fully suppress the risk of a pest infestation and it is based on the following four pillars: 1. Exclusion – prevention is better than cure, and the first line of defence should always be exclusion of these pests from your property through good proofing and housekeeping.

Eliminate opportunities for entry by blocking gaps, proofing doors, windows and open areas.

2. Restriction – pest awareness, knowledge and training for staff in order to help spot the signs of pest activity or entry at an early stage, as well as removing pest access to food and harbourage.

3. Destruction – this includes innovative, effective solutions to eradicate existing infestations effectively and efficiently by professionally trained technicians.

4. Monitoring – ensuring regular checks

for early warning signs of pest activity and the use of monitoring devices to show early signs of activity. Effective monitoring enables a quick reaction should an infestation recur, so that the impact on the business is kept to a minimum and the infestation brought under control as soon as possible.

As to how often a facilities manager should employ IPM annually, Steele of Flick Environmental Services (Pty) Ltd says it depends on the severity of the infestation and environment. “In a food or retail environment, the recommended frequency deployment of the services would be monthly, but in certain cases weekly follow up inspections may be required,” Steele informs.

“Commercial sites could look at introducing a six weekly pest control cycle in terms of the service frequency. One off services are not recommended as that is not a long term maintenance solution that will cater for invading pests that may be introduced into a site. The pests breeding cycle is also looked at when deciding on the frequency of the service, along with environmental aspects and other key risks which are taken into account when offering a client or potential client a pest control programme,” he adds.

Researching and writing this article sends chills down the spine. Pictures and articles of goose bump-causing, ugly, creepy crawlies would make anyone brushing their shoulders and clean up their desk every now and again.

Eerie inklings of creepy crawlies and pests are the last thing building occupants or a production team should go through is feeling uneasy, because a building is infested with creepy crawlies. n

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FM INSIGHT

BUILDINGS OF THE FUTURE: SCIENCE FICTION OR SCIENCE FACT?

The world is changing at an exponential rate and science fiction is fast becoming science fact. We are moving towards an increasingly digital, interconnected society and with it comes the realisation that everything we know will change.

T

he built environment has been slower than other industries to react to this change. In some ways, it’s been in ‘catch-up’ mode, clutching tightly to the ‘status quo’. The reality is that operational construction functions, activities and experiences, as well as expectations around performance, are evolving and so too must the built environment.

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To better understand how it can help its clients anticipate the journey towards Buildings of the Future, Aurecon has released a white paper called ‘Buildings of the Future: science fiction or science fact?’. Inspired by interviews with a broad group of professionals across the built environment who were asked to imagine what Buildings of the Future might look like and how they might be created, the paper shares fascinating thoughts around

what’s driving demand, challenges inherent in reaching Intelligent Building status and what some of the next steps in this journey might be.

“The major drivers identified in the paper have the potential to reshape the built environment industry in the next 30 years,” comments Peter Greaves, Aurecon’s Buildings of the Future Leader.

Could buildings of the future be 3D printed?

According to the paper, ‘Buildings of the Future: science fiction or science fact?’, one of the biggest disruptors to the design engineering industry is that of new 3D printing technology, and the impact it will have on the built environment. “The 3D printer is significantly disrupting the traditional design role held by the structural engineer but, at the same time, presents exciting new opportunities in how building designers will create, relocate and shape Buildings of the Future,” said Greaves.

Aurecon’s white paper shows that a ‘onesize-fits-all’ approach to Buildings of the Future is becoming less and less palatable.

The use of new, flexible construction materials, including composite materials, additive manufacturing concrete, solar polymers and carbon fibre balsa, is fuelling new design approaches.

“These options are unlocking the architectural limitations of size, weight and shape that the building and construction industry works within today,” he claimed.

“To bring this to life, the thought processes, measurements and methods commonly used in our industry will also have to evolve.”

Could the ‘Building Internet of Things’ (BIoT) become a ‘thing’?

Another opportunity highlighted by the paper is further innovation in the building management field by developing shared services in facilities management within a precinct.

“Aurecon believes that the first real innovators in the facilities management space are likely to be those who explore the idea of shared building maintenance hubs,” said Greaves. “Such hubs would be designed to provide facilities for all local buildings to centrally monitor electricity, water, energy storage common areas and integrate other aspects of maintenance and management of operational efficiencies.”

The Western Sydney Airport and indeed Greater Sydney’s development could become a prime example of an opportunity to implement this. With the 2017-2018 Australian

“

To bring this to life, the thought processes, measurements and methods commonly used in our industry will also have to evolve.

Federal Budget reaffirming the Government’s commitment to several large infrastructure projects in the area, including high-speed rail to Western Sydney, as well as funding AUD23.5M over four years for a large City Deals programme likely to support integrated infrastructure development – a ‘whole of precinct’ approach to the management of facilities and wider infrastructure assets is key.

“If we’re going to help design Buildings of the Future, we have to be able to envision them,” commented James Bennett, Aurecon’s Managing Director, Built Environment.

“Aurecon wants to be a forerunner in helping our clients identify the opportunities this presents and facilitating these changes.”

“Those who shape Buildings of the Future will be those who, firstly, realise that our world is changing and have the boldness to not only let go of, but question, the status quo so that working with government and economic leaders, we might reimagine our physical spaces and infrastructure. Engineers need to lead such conversations,” asserted Bennett.

Greaves believes that navigating these drivers will require far more than infrastructure design. “We’re seeing a heightened demand for technical solutions that drive optimal commercial as well as socio-economic outcomes for clients and communities alike.

Aurecon’s strength lies in engineering-led design and a deep drive to bring global best practice and innovation to their clients.”

Read ‘Buildings of the Future: science fiction or science fact?’.

About this report ‘Buildings of the Future: Designing for the unknown’ was inspired by interviews with 60 built environment professionals across the globe. Each were asked to imagine what Buildings of the Future might look like and how they might be created.

To read the full report, download ‘Buildings of the Future: science fiction or science fact?’ http://www.aurecongroup.com/en/markets/ property/buildings-of-the-future.aspx n

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FM CAPE TOWN

ROBBEN ISLAND, SUSTAINABILITY & DESIGN

“

we have organised a fantastic convention packed full of speakers delivering topics that will inform, educate and inspire you, helping you to get more done in your work and motivate you to do even better.

I

t’s all there at the Facilities Management Convention and Exhibition The first facilities management exhibition takes place on the 18th of October 2017 at the Lookout next to the V&A Waterfront. This is an ideal opportunity for those in Cape Town to gain new ideas and insights and see what useful services are available.

For instance, if you have a leaking waste pipe that is buried under concrete then there is a solution for that. Low cost, and not involving digging into the concrete.

Simple, clean and effective from Nuflow.

Maybe you have security issues that need a new approach, we have an exhibitor that can help you there too provided by Phangela. Perhaps space is a problem, Xtraspace has a unique and efficient box storage system that relieves you of all the stress related to storage issues.

These are just some of the exhibitors that you will meet at the expo, it’s free to enter, all you need to do is go to our web site www.fmexpo.org and click on the register link.

The Facilities Management Convention And if that is not enough, we have organised a fantastic convention packed full of speakers delivering topics that will inform, educate and inspire you, helping you to get more done in your work and motivate you to do even better.

Topics include the challenges of being a facilities manager on Robben Island.

Imagine the challenges of having to bring any goods across about 10km of water, which at times can be quite rough.

According to Gershon Manana, the FM in question, the weather plays a big part in planning and operations on the island.

In addition to this, the island has tourists that you need to work around. Not a topic to be missed.

Then there is a great talk by Hassan Shaikh who is an expert on internal office design. Maximising space is almost always a priority but to do this in a way that works is much more of a challenge.

We have tried it in our own office…… some of it worked! Hassan has some great insights to give and will no doubt

change your thinking and approach to this tricky challenge.

Sustainability, green issues, which is which? We could spend a day looking at that probably. However, on a more practical slant we have a panel of experts who will be giving us of their hard earned knowledge in neutral ventilation, waste management and using your building as a mini utility. Possibly disruptive stuff, but well worth listening to.

Linked to this is the talk by Brian Wilkinson, former CEO of the Green Building Council of South Africa. Brian will be talking much more about the practical approach to sustainability and what we can do to minimise the effects of building on the environment. During his tenure at the helm of the GBCSA, Brian had a tremendous impact on it’s growth, profile and aims and achievements. This includes setting standards, alignment with international standards and engaging with the industry to get many more buildings accredited. His talk will be of huge interest to all those working in the built environment. n

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Sep / Oct 2017 FM

IFC

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CAPE TOWN FACILITIES MANAGEMENT CONVENTION ‘MANAGING BUILDINGS BETTER’ Join us on Wednesday the 18th October 2017.

Only R695 per delegate and includes a 5 star lunch and a chance to win a spa day for you and your partner.

Not only will you hear some great speakers and fantastic topics, you will also get the opportunity to gain additional insights on what’s new in the industry from a good selection of exhibitors.

Call to book on 011 781 5970 or visit www.fmexpo.org/ theconvention.htm

Convention Chair – Cliff Hocking

Cliff has many years’ experience within the Facilities Management industry, from running large buildings such as Monte Casino to much smaller facilities in countries such as Mauritius and Botswana.

Sustainability, make a difference with your building Brian Wilkinson former CEO of The Green Building Council After five years as CEO of the GBCSA, Brian Wilkinson is now able to share some of his pearls of wisdom and valuable knowledge gained through his tenure.

Building Information Management (BIM) Vaughan Harris The BIM Association BIM has transformed architecture, engineering and construction industry and is now poised to do the same for the facilities management industry.

A FM Manager for the next decade (panel to be announced) A panel discussion on what it takes to be prepared for the next decade in facilities management and the tools you will need to work effectively in the industry

Corporate Interior Design Strategy Hassan Shaikh – Founder at Revolve Hassan has over 15 years of experience in the industry including working for the prominent architectural agencies in the UK. A thought leader in innovative interior design methodology.

Panel Discussion on improving sustainability Neutral Ventilation - Wayne Dumminy – FTS Using nature to create ventilation, what could be more natural than that?

Waste Management – Bertie Lourens CEO – Waste Plan Smart waste recycling and how to improve your effort

Buildings as mini utilities - Dom Wills, Sola Future Energy Going off the grid and giving back to the grid, so many possibilites

Managing Robben Island – Gershon Manana - General Manager Infrastructure and Facilities Robben Island Museum Robben Island can be a formidable place, even today as a tourist destination. Imagine having to factor in the weather and tides into your day to day operation. If these two aspects of nature conspire against your plans go out of the window. Then there are the ghosts!

www.fmexpo.org/theconvention.htm

Our specialist floor treatments repair and protect the existing substrate!

Bright colours and decorative finishes brighten the environment!

Our resin flooring systems offer chemical, wear and impact resistance!

With a seamless finish, floors are hygienic and easy to clean!

Aggregates and coloured work zones can be used to improve safety!