Queensland 2014 PROFE S S I O NA L D E V E LO P M E N T S C H E D ULE
1
Professional Development
contents Introduction 3
Brisbane 8
Gold Coast
30
Sunshine Coast
50
Queensland Training Centres
70
2
INTRODUCTION
First National’s Professional Development is member driven, consisting of State based sessions and Online Academy. Our objective is to provide regular; quality professional development opportunities for every person within our members’ real estate organisation, with the expected outcome of giving their business – their people – the essential skills and knowledge required to not only remain competitive but grow in a marketplace environment. In fact, many industry educators regard First National Professional Development programme as being unique, in terms of volume, frequency of training, variety, and cost to agency principals. The programme provides comprehensive and strategic ongoing professional development coaching for its real estate principals, salespeople, property managers, administrative, marketing and support staff. Most of the training is conducted within various zones ensuring the majority of the offices have access to many of the courses. All participants have the chance to exchange ideas, share knowledge and suggestions with other First National members as attending these professional development session offers great networking experiences as well. Identifying and selecting suitable, quality trainers is an ongoing process and to ensure we have the best trainers available, we very much rely on the attendance and feedback by First National members. Take full advantage of your Professional Development – enjoy, grow and profit from the learning opportunities.
3
INTRODUCTION
State Based Training State based training is member and council driven. Each State Council or Training Committee works in association with National Office administration team to create the Professional Development schedule, based on member requirements and feedback.
Categories SALES The sales training offered by your State Council provides professionals a roadmap to success with hundreds of valuable tips, tools, ideas and processes presented by top real estate educators who have already proven that the strategies they share actually work. Today’s competitive marketplace demands more than average responses. It demands knowledge and skills to meet above average challenges. Success never comes to those who wait! Nothing mirrors your level of success greater than your level of commitment to personal growth through ongoing learning and professional development. Developing the skills to reach peak performance will only evolve through continual education and training. To get physically fit, we must train and to stay fit, we must keep training. To master our profession and maintain our skills, we must continue the same process – just as any elite sportsperson will tell you. If you are serious about mastering your profession and moving to the next level in your career, the Sales sessions will help you get there.
4
INTRODUCTION
PROPERTY MANAGEMENT With legislation changing frequently, property management can sometimes feel like a legal minefield. So, it’s good to go back to basics. The focus on workshops will show First National Property Managers and administration staff how to navigate the correct procedures to ensure the office meets legislative compliancy and Professional Indemnity standards. Property Managers plus office staff who deal with tenants, landlords and tradespeople – whether new or experienced – should attend these courses. If the tenant is in arrears or the lessor is being demanding, training can provide you with the tools to respond swiftly and appropriately. Property Management training also covers techniques on growing your rent roll- focussing on business development.
PRINCIPAL WORKSHOPS Professional business coaching for Principals and Management. Ever wondered why some staff leave their principals while others stick to them like glue.... And why some offices thrive in any market conditions while others struggle to survive? One of the many benefits of being part of the First National Group, and in particular, a principal or manager is that you have access to coaching programmes that provide all the answers. The Principal workshops show business owners and managers the secrets to leading a team to price – inducing results and how to gain the business acumen to build a goal–kicking business. Providing the cornerstone to successful agencies, Principals’ Workshops cover topics ranging from developing business plans and marketing strategies, to recruiting the right number of staff to maximise market share.
5
INTRODUCTION
ONLINE ACADEMY Access training anywhere, anytime for your staff, via Gateway! First National’s Online Academy offers skills and product training for all staff members. The benefits include: • Cost and time savings for staff travel • Accessibility for members, especially in regional areas • Available online- all the time, anywhere A new addition to the First National’s Online Academy for 2014 is “Live” Streaming of sessions. This year, First National will stream numerous sessions – Sales, Property Management and Principal training everywhere in Australia. Anyone will be able to log into the session from their computers and “attend” the session and have their questions answered. This is a network first.... keep a look out for registration details.
First National’s Competitive Edge programme Included in the online Academy is First National’s Competitive Edge programme. It’s all about how to recruit, retain and stimulate your team through managerial leadership in all divisions of Sales, Property Management and Business Management. Presented by Lee Woodward, it is a custom 12 file audio programme that provides brilliant, yet simple, business systems and strategies to coach all team members to greater levels. There is a core focus on leadership methods, with solid actions and company projects that keep all team members excited and committed to the business vision. Added to this, is the Real Estate Hot Topics programme – ‘How 2’, which is also referenced through Lee’s coaching and is an additional 12 audio session resource, complete with documented checklists.
6
INTRODUCTION
David Knox Available to members via Gateway, David Knox online training offers high quality video covering: lead generation, social media, prospecting, listing, selling, negotiating, objections, business management and more. Additional videos available including Recruiting, Training and Coaching. New content is uploaded every month with topics that reflect market training demand.
7
Brisbane
LIVE WEBCAST
Fiona Blayney Fiona Blayney is the Managing Director of the highly successful consultancy, coaching and training business Blayney Potential Plus, specialising in estate agency services in Australia, New Zealand, the UK and the US. Over the past eight years she has developed a reputation for being one of the best business strategy and growth specialists around. Fiona’s energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations for many of the leading industry groups both in Australia and abroad including, the National Association of Realtors (NAR) in the U.S and the National Association of Estate Agents, England and Scotland.
Property Management session with Fiona: Live webcast
Online Academy When: 4th February 9.30am - 3.00pm AEDT
9
BRISBANE
Rik Rushton Rik Rushton coaches, mentors and educates in the arenas of professional sport, sales and even the Olympic field, training and inspiring thousands since 1995. Rik aims to deliver the highest quality personal development programs, empowering individuals to soar to their next level in business and life! His philosophy has always been that actions, not words, determine the outcomes in our lives.
Sales with Rik: Where: REIQ, Coorparoo When: 11th February 11th March 8th April
8.30am - 12.00pm 8.30am - 12.00pm 8.30am - 12.00pm
10
BRISBANE
Amanda Kohler Amanda Kohler is First National Real Estate’s National Property & Commercial Manager. Her exceptional combination of property management and marketing skill brings a wealth of international and local experience to our membership. She has been in the industry for more than 15 years and has run her own business in recruiting and temping for the real estate industry, has operated in both property management and sales, and just prior to joining First National was the Victorian State Manager for the largest utility connection company in Australia. Amanda remains a licensed agent and has worked for property agencies in London and Poland. While working for one English agency as Sales and Acquisitions Manager, she started its Sales & Marketing and Property Management Departments.
Dot Hamilton Dorothy Hamilton is a licensed real estate agent and has been a property manager for 15 years. She offers First National exceptional depth of knowledge and experience and, in 1999, was awarded REIQ Gold Coast Property Manager of the Year. With her guidance, First National Palm Beach has won several First National awards.
Property Management with Amanda & Dot: Where: REIQ, Coorparoo When: 18th February
11
9.00am - 12.30pm
LIVE WEBCAST
Chris Hanley Having dominated the real estate market in Byron Bay for over a decade, Chris Hanley has established himself as one of the industry’s best professionals. As well as his real estate achievements, Chris has devoted many years to the growth of the arts industry in Byron Bay. His ability to consistently excel in all these fields proves why Chris Hanley really is Byron Bay’s best. Chris is a business coach and regular speaker at real estate conferences across Australia and in Asia. For reasons he has never fully understood people seem interested in his thoughts on business and particularly his ideas relating to business culture, teamwork and management practices.
Management session with Chris: Live webcast
Online Academy When: 20th March
9.30am – 3.00pm AEDT
12
BRISBANE
Tara Bradbury Tara commenced work as a Trainee Property Manager following High School and after gaining valuable knowledge and experience became the Business Development Manager at Wide Bay Prestige Properties. Tara is dynamic, highly motivated and has a strong passion for Business Development. She has a very strong understanding and appreciates the importance of growth in the Property Management Department. Tara’s major accomplishments include successfully securing 268 listings in one financial year and signing 30 new rental listings in one month. Tara is now the Founder and Mentor of the BDM Academy shares her ideas and strategies with BDM’s and Principals throughout Australia and New Zealand. Tara’s vast wealth of knowledge in Property Management Growth is sure to interest Real Estate Principals who are looking to grow their most valuable asset and income stream, their Rental Roll.
Property Management with Tara: Where: REIQ, Coorparoo When: 25th March
9.00am - 12.30pm
13
LIVE WEBCAST
Peter O’Brien With over 20 years experience in the real estate industry, Peter O’Brien established the O’Brien Property Group to offer a unique, personalised Real Estate Consultancy Service. Peter has been an Owner, Director, CEO and General Manager of some of the most successful Real Estate and Property related companies in Melbourne. Peter created OPG so he could share his wealth of experience in property management, sales, people management and property investing. Peter is a qualified Real Estate Trainer and fully licensed Real Estate Agent. He has enjoyed involvement with the Real Estate Institute of Victoria as a Trainer and is currently a committee member of the Property Management Chapter.
Property Management session with Peter: Live webcast
Online Academy When: 2nd April
14
9.30am – 3.00pm AEDT
LIVE WEBCAST
John Lees John Lees is a sales and marketing specialist with a no nonsense, original, practical and entertaining style as a Conference Speaker and Sales Trainer. John has been a keynote speaker at more than 2,000 major conferences, he appears often on The Foxtel “Switzer” Business Channel, he has also appeared on the ABC Four Corners programme ‘The Business of Change’, and has written more than 1,000 articles on business development. John Lees performed a number of selling and sales management roles for 7 years with Reckitt & Colman (now Reckitt Benckiser), in both the UK and Australia, and was then invited to take control of national sales operations for Schwarzkopf. After these operations became the most successful for the company worldwide, in terms of market share and profitability, he was invited to perform an international consulting role for the organization introducing his advanced ideas on service to the American, Canadian, British, South African and Western European markets. John Lees spent 15 years with Schwarzkopf prior to forming his own consulting firm, specialising in sales and marketing. John Lees has also performed the role of ‘consultant chairman’ to an accounting firm, for 5 years. These days John Lees is well known as a professional conference speaker, sales and management Trainer, Business Coach and Consultant, he is also the author of 11 books on business development… and a humourist of note.
Sales session with John: Live webcast
Online Academy When: 8th April
9.30am – 3.00pm AEST
15
BRISBANE
Phil Nounnis After 20 years in the real estate industry Philip observed the pain points of the industry and moulded TICA. With his foresight and guidance TICA is now the leader in its field providing the property management industry with the best risk management tool in the marketplace. Philip is a qualified Real Estate Agent, Auctioneer and Stock and Station Agent. His knowledge and passion for the industry is why he insists on fighting for the rights of TICA members. Over the years Philip has conducted dynamic training sessions in property management. Even today many members still praise the knowledge parted by him. He now does guest appearances at selected functions. His plans for the future of TICA are extremely exciting and the industry as a whole will benefit for generations to come.
Property Management with Philip: Where: REIQ, Coorparoo When: 6th May
16
9.00am - 12.30pm
BRISBANE
Justin Nickerson Always drawn to the auction process, Justin Nickerson came to the world of real estate after a career in the competitive sporting industry. An effective communicator with a compelling and energetic call style, Justin is a professional and highly respected auctioneer. Justin’s unwavering belief in and understanding of the auction process has proven to be the cornerstone of his established agent relationships. His love for his part in the process translates to an energy that’s irresistible on auction day.
Sales with Justin: Where: REIQ, Coorparoo When: 17th June 19th August
8.30am – 12.00pm 8.30am – 12.00pm
17
BRISBANE
Stacey Holt Stacey Holt founded the Real Estate Excellence Academy in 2010 to expand on her already successful real estate career. Prior to the launch of her business, Stacey had 10 years in regional QLD agency practice, followed by a further six years in a corporate role as a Best Practice and Policy Manager in Brisbane. Stacey has managed large numbers of properties, administered trust accounts, managed staff, and managing new business acquisition. Her understanding of best practice, compliance, risk management and training is exceptional.
Property Management with Stacey: Where: REIQ, Coorparoo When: 24th June
18
9.00am - 12.30pm
BRISBANE
Aaron Shiner As an up and coming young leader in the Real Estate industry, Aaron is one of the few agents who has specialised systems. Aaron is surrounded by people who specialise in Customer Service support, and Data Base Management, this allows him to dedicate his time to the critical areas of buyer management, negotiation and marketing strategy for your property. He takes 6 weeks off each year, doesn’t work on Sundays and is normally home each night by 6.30 pm. To achieve this impressive result, he made a massive 44,424 points of contact to his database of clients. At the same time Aaron has been sharing his ideas, concepts and strategies with agents around the country.
Sales with Aaron: Where: REIQ, Coorparoo When: 15th July
8.30am – 12.00pm
19
BRISBANE
Real Estate Dynamics Real Estate Dynamics is renowned for innovative Agency on-line systems and procedural resources as well as being a premier Rent Roll & Agency Sales specialist. Coupled with boutique industry related consultancy services and professional development courses, Real Estate Dynamics is close to being a ‘one stop shop’, with few other Companies providing the array of specialty services designed to meet the needs of a Real Estate Agency and residential Property Management businesses.
Property Management with RED: Where: REIQ, Coorparoo When: 22nd July
20
9.00am – 12.30pm
LIVE WEBCAST
Dr Fred Grosse Dr Grosse is a business psychotherapist, corporate consultant, systems designer, personal coach, mentor and trainer. He shares his considerable insight and practical experience with luminaries of the real estate, legal, accounting, automotive and other key industries, as well as private individuals who pursue excellence as a matter of course. He has the critical edge which gives his clients the ability to work smarter, to maximize income while minimizing the time it takes to do this, and to take steps towards identifying and fulfilling their unique life purpose.
Business coaching session with Dr Fred: Live webcast
Online Academy When: 5th August
21
9.30am – 3.30pm AEST
BRISBANE
Agency Support Day Training day for all administration staff, receptionists, trust managers and other support staff. Where: The Greek Club, South Brisbane When: 6th August
22
9.00am – 4.00pm
LIVE WEBCAST
Simon Cox Simon Cox is a highly respected Rent Roll Business Coach, Trainer and Consultant with Real Estate Dynamics. Simon comes from an incredibly successful Property Management and Management career path with years of ‘hands- on’ practical and technical industry knowledge and experience. As a result of his skills, strategies, implementation and dedication, Simon accomplished achievements throughout his career that many in the field dream of; included being awarded the prestigious ‘REIQ Property Manager of the Year’ and ‘REIA Finalist for Property Manager of the Year for Australia’, as well as numerous other industry awards and accolades.
Property Management session with Simon: Live webcast
Online Academy When: 12th August
9.30am – 3.00pm AEST
23
BRISBANE
Principals’ Bootcamp with Lee Woodward
Lee Woodward is one of Australia’s most ‘in demand’ sales coaches and inspirational business speakers. As the Real Estate Academy’s founder, driver and CEO, he is involved everyday in training and creative systems design. Lee’s greatest lessons have come from facing his own business challenges. His passion for growth and technology makes him the perfect trainer for agents who wish to improve their business. Lee has produced a series of specially tailored training programs for First National. He also hosts Australia’s most respected real estate audio program, Real Estate Hot Topics, featuring the industry’s best sales professionals.
Principals’ Bootcamp with Lee: Where: Victoria Park Golf Complex, Herston When: 4th September
9.30am – 3.00pm
24
BRISBANE
Dot Hamilton Dorothy Hamilton is a licensed real estate agent and has been a property manager for 15 years. She offers First National exceptional depth of knowledge and experience and, in 1999, was awarded REIQ Gold Coast Property Manager of the Year. With her guidance, First National Palm Beach has won several First National awards.
Property Management with Dorothy: Where: REIQ, Coorparoo When: 28th October
9.00am - 12.30pm
25
LIVE WEBCAST
Dane Atherton Dane Atherton is passionate about dramatically impacting on the productivity of real estate sales professionals. Dane coaches hundreds of real estate sales people across Australia including many of the businesses elite performers and leading real estate groups. He offers coaching programs to a wide spectrum of real estate professionals and can personally design a strategy to suit both you and your team. Dane has been personally involved in over 6000 property transactions since joining the industry in 1998. This invaluable experience gives him a rare ‘in-the-trenches’ perspective which means Dane is able to offer unique insights which can only be gained through such an intense understanding of the sales process.
Sales session with Dane: Live webcast
Online Academy When: 5th November
26
9.30am – 3.00pm AEDT
LIVE WEBCAST
Debbie Palmer Debbie celebrated her 20th year in property management in October, 2009. She is dedicated, passionate, focused and offers a youthful approach to Property Management. She has worked in the industry since 1989, both in London/UK and on the Gold Coast/Australia. Debbie is the founder and Managing Director of the PPM Group, a national company that encourages and supports business development opportunities within property management departments through the development of systems, consultancy and training. Debbie is also the owner and senior editor of the Property Management Journal, Australia’s leading property management magazine.
Property management session with Debbie: Live webcast
Online Academy When: 18th November
9.30am – 3.00pm AEDT
27
BRISBANE
Stacey Holt Stacey Holt founded the Real Estate Excellence Academy in 2010 to expand on her already successful real estate career. Prior to the launch of her business, Stacey had 10 years in regional QLD agency practice, followed by a further six years in a corporate role as a Best Practice and Policy Manager in Brisbane. Stacey has managed large numbers of properties, administered trust accounts, managed staff, and managing new business acquisition. Her understanding of best practice, compliance, risk management and training is exceptional.
Property Management with Stacey: Where: REIQ, Coorparoo When: 25th November
28
9.00am - 12.30pm
BRISBANE
Save the date on the below Brisbane sessions: Sales: 16th September
8.30am – 12.00pm
Property Management: 23rd September 9.00am – 12.30pm
29
Sales: 14th October
8.30am – 12.00pm
Sales: 18th November
8.30am – 12.00pm
Gold Coast
LIVE WEBCAST
Fiona Blayney Fiona Blayney is the Managing Director of the highly successful consultancy, coaching and training business Blayney Potential Plus, specialising in estate agency services in Australia, New Zealand, the UK and the US. Over the past eight years she has developed a reputation for being one of the best business strategy and growth specialists around. Fiona’s energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations for many of the leading industry groups both in Australia and abroad including, the National Association of Realtors (NAR) in the U.S and the National Association of Estate Agents, England and Scotland.
Property Management session with Fiona: Live webcast
Online Academy When: 4th February 9.30am - 3.00pm AEDT
31
GOLD COAST
Rik Rushton Rik Rushton coaches, mentors and educates in the arenas of professional sport, sales and even the Olympic field, training and inspiring thousands since 1995. Rik aims to deliver the highest quality personal development programs, empowering individuals to soar to their next level in business and life! His philosophy has always been that actions, not words, determine the outcomes in our lives.
Sales with Rik: Where: Palmer Colonial Golf Course When: 12th February 12th March 9th April
8.30am - 12.00pm 8.30am - 12.00pm 8.30am - 12.00pm
32
GOLD COAST
Amanda Kohler Amanda Kohler is First National Real Estate’s National Property & Commercial Manager. Her exceptional combination of property management and marketing skill brings a wealth of international and local experience to our membership. She has been in the industry for more than 15 years and has run her own business in recruiting and temping for the real estate industry, has operated in both property management and sales, and just prior to joining First National was the Victorian State Manager for the largest utility connection company in Australia. Amanda remains a licensed agent and has worked for property agencies in London and Poland. While working for one English agency as Sales and Acquisitions Manager, she started its Sales & Marketing and Property Management Departments.
Dot Hamilton Dorothy Hamilton is a licensed real estate agent and has been a property manager for 15 years. She offers First National exceptional depth of knowledge and experience and, in 1999, was awarded REIQ Gold Coast Property Manager of the Year. With her guidance, First National Palm Beach has won several First National awards.
Property Management with Amanda & Dot: Where: Palmer Colonial Golf Course When: 19th February
33
9.00am - 12.30pm
LIVE WEBCAST
Chris Hanley Having dominated the real estate market in Byron Bay for over a decade, Chris Hanley has established himself as one of the industry’s best professionals. As well as his real estate achievements, Chris has devoted many years to the growth of the arts industry in Byron Bay. His ability to consistently excel in all these fields proves why Chris Hanley really is Byron Bay’s best. Chris is a business coach and regular speaker at real estate conferences across Australia and in Asia. For reasons he has never fully understood people seem interested in his thoughts on business and particularly his ideas relating to business culture, teamwork and management practices.
Management session with Chris: Live webcast
Online Academy When: 20th March
9.30am – 3.00pm AEDT
34
GOLD COAST
Tara Bradbury Tara commenced work as a Trainee Property Manager following High School and after gaining valuable knowledge and experience became the Business Development Manager at Wide Bay Prestige Properties. Tara is dynamic, highly motivated and has a strong passion for Business Development. She has a very strong understanding and appreciates the importance of growth in the Property Management Department. Tara’s major accomplishments include successfully securing 268 listings in one financial year and signing 30 new rental listings in one month. Tara is now the Founder and Mentor of the BDM Academy shares her ideas and strategies with BDM’s and Principals throughout Australia and New Zealand. Tara’s vast wealth of knowledge in Property Management Growth is sure to interest Real Estate Principals who are looking to grow their most valuable asset and income stream, their Rental Roll.
Property Management with Tara: Where: Palmer Colonial Golf Course When: 26th March
9.00am - 12.30pm
35
LIVE WEBCAST
Peter O’Brien With over 20 years experience in the real estate industry, Peter O’Brien established the O’Brien Property Group to offer a unique, personalised Real Estate Consultancy Service. Peter has been an Owner, Director, CEO and General Manager of some of the most successful Real Estate and Property related companies in Melbourne. Peter created OPG so he could share his wealth of experience in property management, sales, people management and property investing. Peter is a qualified Real Estate Trainer and fully licensed Real Estate Agent. He has enjoyed involvement with the Real Estate Institute of Victoria as a Trainer and is currently a committee member of the Property Management Chapter.
Property Management session with Peter: Live webcast
Online Academy When: 2nd April
36
9.30am – 3.00pm AEDT
LIVE WEBCAST
John Lees John Lees is a sales and marketing specialist with a no nonsense, original, practical and entertaining style as a Conference Speaker and Sales Trainer. John has been a keynote speaker at more than 2,000 major conferences, he appears often on The Foxtel “Switzer” Business Channel, he has also appeared on the ABC Four Corners programme ‘The Business of Change’, and has written more than 1,000 articles on business development. John Lees performed a number of selling and sales management roles for 7 years with Reckitt & Colman (now Reckitt Benckiser), in both the UK and Australia, and was then invited to take control of national sales operations for Schwarzkopf. After these operations became the most successful for the company worldwide, in terms of market share and profitability, he was invited to perform an international consulting role for the organization introducing his advanced ideas on service to the American, Canadian, British, South African and Western European markets. John Lees spent 15 years with Schwarzkopf prior to forming his own consulting firm, specialising in sales and marketing. John Lees has also performed the role of ‘consultant chairman’ to an accounting firm, for 5 years. These days John Lees is well known as a professional conference speaker, sales and management Trainer, Business Coach and Consultant, he is also the author of 11 books on business development… and a humourist of note.
Sales session with John: Live webcast
Online Academy When: 8th April
9.30am – 3.00pm AEST
37
GOLD COAST
Phil Nounnis After 20 years in the real estate industry Philip observed the pain points of the industry and moulded TICA. With his foresight and guidance TICA is now the leader in its field providing the property management industry with the best risk management tool in the marketplace. Philip is a qualified Real Estate Agent, Auctioneer and Stock and Station Agent. His knowledge and passion for the industry is why he insists on fighting for the rights of TICA members. Over the years Philip has conducted dynamic training sessions in property management. Even today many members still praise the knowledge parted by him. He now does guest appearances at selected functions. His plans for the future of TICA are extremely exciting and the industry as a whole will benefit for generations to come.
Property Management with Philip: Where: Palmer Colonial Golf Course When: 7th May
38
9.00am - 12.30pm
GOLD COAST
Justin Nickerson Always drawn to the auction process, Justin Nickerson came to the world of real estate after a career in the competitive sporting industry. An effective communicator with a compelling and energetic call style, Justin is a professional and highly respected auctioneer. Justin’s unwavering belief in and understanding of the auction process has proven to be the cornerstone of his established agent relationships. His love for his part in the process translates to an energy that’s irresistible on auction day.
Sales with Justin: Where: Palmer Colonial Golf Course When: 18th June 20th August
8.30am – 12.00pm 8.30am – 12.00pm
39
GOLD COAST
Stacey Holt Stacey Holt founded the Real Estate Excellence Academy in 2010 to expand on her already successful real estate career. Prior to the launch of her business, Stacey had 10 years in regional QLD agency practice, followed by a further six years in a corporate role as a Best Practice and Policy Manager in Brisbane. Stacey has managed large numbers of properties, administered trust accounts, managed staff, and managing new business acquisition. Her understanding of best practice, compliance, risk management and training is exceptional.
Property Management with Stacey: Where: Palmer Colonial Golf Course When: 25th June
40
9.00am - 12.30pm
GOLD COAST
Aaron Shiner As an up and coming young leader in the Real Estate industry, Aaron is one of the few agents who has specialised systems. Aaron is surrounded by people who specialise in Customer Service support, and Data Base Management, this allows him to dedicate his time to the critical areas of buyer management, negotiation and marketing strategy for your property. He takes 6 weeks off each year, doesn’t work on Sundays and is normally home each night by 6.30 pm. To achieve this impressive result, he made a massive 44,424 points of contact to his database of clients. At the same time Aaron has been sharing his ideas, concepts and strategies with agents around the country.
Sales with Aaron: Where: Palmer Colonial Golf Course When: 16th July
8.30am – 12.00pm
41
GOLD COAST
Real Estate Dynamics Real Estate Dynamics is renowned for innovative Agency on-line systems and procedural resources as well as being a premier Rent Roll & Agency Sales specialist. Coupled with boutique industry related consultancy services and professional development courses, Real Estate Dynamics is close to being a ‘one stop shop’, with few other Companies providing the array of specialty services designed to meet the needs of a Real Estate Agency and residential Property Management businesses.
Property Management with RED: Where: Palmer Colonial Golf Course When: 23rd July
42
9.00am - 12.30pm
LIVE WEBCAST
Dr Fred Grosse Dr Grosse is a business psychotherapist, corporate consultant, systems designer, personal coach, mentor and trainer. He shares his considerable insight and practical experience with luminaries of the real estate, legal, accounting, automotive and other key industries, as well as private individuals who pursue excellence as a matter of course. He has the critical edge which gives his clients the ability to work smarter, to maximize income while minimizing the time it takes to do this, and to take steps towards identifying and fulfilling their unique life purpose.
Business coaching session with Dr Fred: Live webcast
Online Academy When: 5th August
43
9.30am – 3.30pm AEST
LIVE WEBCAST
Simon Cox Simon Cox is a highly respected Rent Roll Business Coach, Trainer and Consultant with Real Estate Dynamics. Simon comes from an incredibly successful Property Management and Management career path with years of ‘hands- on’ practical and technical industry knowledge and experience. As a result of his skills, strategies, implementation and dedication, Simon accomplished achievements throughout his career that many in the field dream of; included being awarded the prestigious ‘REIQ Property Manager of the Year’ and ‘REIA Finalist for Property Manager of the Year for Australia’, as well as numerous other industry awards and accolades.
Property Management session with Simon: Live webcast
Online Academy When: 12th August
9.30am – 3.00pm AEST
44
GOLD COAST
Dot Hamilton Dorothy Hamilton is a licensed real estate agent and has been a property manager for 15 years. She offers First National exceptional depth of knowledge and experience and, in 1999, was awarded REIQ Gold Coast Property Manager of the Year. With her guidance, First National Palm Beach has won several First National awards.
Property Management with Dorothy: Where: Palmer Colonial Golf Course When: 29th October
9.00am - 12.30pm
45
LIVE WEBCAST
Dane Atherton Dane Atherton is passionate about dramatically impacting on the productivity of real estate sales professionals. Dane coaches hundreds of real estate sales people across Australia including many of the businesses elite performers and leading real estate groups. He offers coaching programs to a wide spectrum of real estate professionals and can personally design a strategy to suit both you and your team. Dane has been personally involved in over 6000 property transactions since joining the industry in 1998. This invaluable experience gives him a rare ‘in-the-trenches’ perspective which means Dane is able to offer unique insights which can only be gained through such an intense understanding of the sales process.
Sales session with Dane: Live webcast
Online Academy When: 5th November
46
9.30am – 3.00pm AEDT
LIVE WEBCAST
Debbie Palmer Debbie celebrated her 20th year in property management in October, 2009. She is dedicated, passionate, focused and offers a youthful approach to Property Management. She has worked in the industry since 1989, both in London/UK and on the Gold Coast/Australia. Debbie is the founder and Managing Director of the PPM Group, a national company that encourages and supports business development opportunities within property management departments through the development of systems, consultancy and training. Debbie is also the owner and senior editor of the Property Management Journal, Australia’s leading property management magazine.
Property management session with Debbie: Live webcast
Online Academy When: 18th November
9.30am – 3.00pm AEDT
47
GOLD COAST
Stacey Holt Stacey Holt founded the Real Estate Excellence Academy in 2010 to expand on her already successful real estate career. Prior to the launch of her business, Stacey had 10 years in regional QLD agency practice, followed by a further six years in a corporate role as a Best Practice and Policy Manager in Brisbane. Stacey has managed large numbers of properties, administered trust accounts, managed staff, and managing new business acquisition. Her understanding of best practice, compliance, risk management and training is exceptional.
Property Management with Stacey: Where: Palmer Colonial Golf Course When: 26th November
48
9.00am - 12.30pm
GOLD COAST
Save the date on the below Gold Coast sessions: Sales: 17th September
8.30am – 12.00pm
Property Management: 24th September 9.00am – 12.30pm
49
Sales: 15th October
8.30am – 12.00pm
Sales: 19th November
8.30am – 12.00pm
Sunshine Coast
LIVE WEBCAST
Fiona Blayney Fiona Blayney is the Managing Director of the highly successful consultancy, coaching and training business Blayney Potential Plus, specialising in estate agency services in Australia, New Zealand, the UK and the US. Over the past eight years she has developed a reputation for being one of the best business strategy and growth specialists around. Fiona’s energetic and motivational presence has ensured her popularity at industry events. She regularly performs keynote presentations for many of the leading industry groups both in Australia and abroad including, the National Association of Realtors (NAR) in the U.S and the National Association of Estate Agents, England and Scotland.
Property Management session with Fiona: Live webcast
Online Academy When: 4th February 9.30am - 3.00pm AEDT
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SUNSHINE COAST
Rik Rushton Rik Rushton coaches, mentors and educates in the arenas of professional sport, sales and even the Olympic field, training and inspiring thousands since 1995. Rik aims to deliver the highest quality personal development programs, empowering individuals to soar to their next level in business and life! His philosophy has always been that actions, not words, determine the outcomes in our lives.
Sales with Rik: Where: Oaks Oasis Caloundra When: 13th February 13th March 10th April
8.30am - 12.00pm 8.30am - 12.00pm 8.30am - 12.00pm
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SUNSHINE COAST
Amanda Kohler Amanda Kohler is First National Real Estate’s National Property & Commercial Manager. Her exceptional combination of property management and marketing skill brings a wealth of international and local experience to our membership. She has been in the industry for more than 15 years and has run her own business in recruiting and temping for the real estate industry, has operated in both property management and sales, and just prior to joining First National was the Victorian State Manager for the largest utility connection company in Australia. Amanda remains a licensed agent and has worked for property agencies in London and Poland. While working for one English agency as Sales and Acquisitions Manager, she started its Sales & Marketing and Property Management Departments.
Dot Hamilton Dorothy Hamilton is a licensed real estate agent and has been a property manager for 15 years. She offers First National exceptional depth of knowledge and experience and, in 1999, was awarded REIQ Gold Coast Property Manager of the Year. With her guidance, First National Palm Beach has won several First National awards.
Property Management with Amanda & Dot: Where: Oaks Oasis Caloundra When: 20th February
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9.00am - 12.30pm
LIVE WEBCAST
Chris Hanley Having dominated the real estate market in Byron Bay for over a decade, Chris Hanley has established himself as one of the industry’s best professionals. As well as his real estate achievements, Chris has devoted many years to the growth of the arts industry in Byron Bay. His ability to consistently excel in all these fields proves why Chris Hanley really is Byron Bay’s best. Chris is a business coach and regular speaker at real estate conferences across Australia and in Asia. For reasons he has never fully understood people seem interested in his thoughts on business and particularly his ideas relating to business culture, teamwork and management practices.
Management session with Chris: Live webcast
Online Academy When: 20th March
9.30am – 3.00pm AEDT
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SUNSHINE COAST
Tara Bradbury Tara commenced work as a Trainee Property Manager following High School and after gaining valuable knowledge and experience became the Business Development Manager at Wide Bay Prestige Properties. Tara is dynamic, highly motivated and has a strong passion for Business Development. She has a very strong understanding and appreciates the importance of growth in the Property Management Department. Tara’s major accomplishments include successfully securing 268 listings in one financial year and signing 30 new rental listings in one month. Tara is now the Founder and Mentor of the BDM Academy shares her ideas and strategies with BDM’s and Principals throughout Australia and New Zealand. Tara’s vast wealth of knowledge in Property Management Growth is sure to interest Real Estate Principals who are looking to grow their most valuable asset and income stream, their Rental Roll.
Property Management with Tara: Where: Oaks Oasis Caloundra When: 27th March
9.00am - 12.30pm
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LIVE WEBCAST
Peter O’Brien With over 20 years experience in the real estate industry, Peter O’Brien established the O’Brien Property Group to offer a unique, personalised Real Estate Consultancy Service. Peter has been an Owner, Director, CEO and General Manager of some of the most successful Real Estate and Property related companies in Melbourne. Peter created OPG so he could share his wealth of experience in property management, sales, people management and property investing. Peter is a qualified Real Estate Trainer and fully licensed Real Estate Agent. He has enjoyed involvement with the Real Estate Institute of Victoria as a Trainer and is currently a committee member of the Property Management Chapter.
Property Management session with Peter: Live webcast
Online Academy When: 2nd April
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9.30am – 3.00pm AEDT
LIVE WEBCAST
John Lees John Lees is a sales and marketing specialist with a no nonsense, original, practical and entertaining style as a Conference Speaker and Sales Trainer. John has been a keynote speaker at more than 2,000 major conferences, he appears often on The Foxtel “Switzer” Business Channel, he has also appeared on the ABC Four Corners programme ‘The Business of Change’, and has written more than 1,000 articles on business development. John Lees performed a number of selling and sales management roles for 7 years with Reckitt & Colman (now Reckitt Benckiser), in both the UK and Australia, and was then invited to take control of national sales operations for Schwarzkopf. After these operations became the most successful for the company worldwide, in terms of market share and profitability, he was invited to perform an international consulting role for the organization introducing his advanced ideas on service to the American, Canadian, British, South African and Western European markets. John Lees spent 15 years with Schwarzkopf prior to forming his own consulting firm, specialising in sales and marketing. John Lees has also performed the role of ‘consultant chairman’ to an accounting firm, for 5 years. These days John Lees is well known as a professional conference speaker, sales and management Trainer, Business Coach and Consultant, he is also the author of 11 books on business development… and a humourist of note.
Sales session with John: Live webcast
Online Academy When: 8th April
9.30am – 3.00pm AEST
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SUNSHINE COAST
Phil Nounnis After 20 years in the real estate industry Philip observed the pain points of the industry and moulded TICA. With his foresight and guidance TICA is now the leader in its field providing the property management industry with the best risk management tool in the marketplace. Philip is a qualified Real Estate Agent, Auctioneer and Stock and Station Agent. His knowledge and passion for the industry is why he insists on fighting for the rights of TICA members. Over the years Philip has conducted dynamic training sessions in property management. Even today many members still praise the knowledge parted by him. He now does guest appearances at selected functions. His plans for the future of TICA are extremely exciting and the industry as a whole will benefit for generations to come.
Property Management with Philip: Where: Palmer Colonial Golf Course When: 8th May
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9.00am - 12.30pm
SUNSHINE COAST
Justin Nickerson Always drawn to the auction process, Justin Nickerson came to the world of real estate after a career in the competitive sporting industry. An effective communicator with a compelling and energetic call style, Justin is a professional and highly respected auctioneer. Justin’s unwavering belief in and understanding of the auction process has proven to be the cornerstone of his established agent relationships. His love for his part in the process translates to an energy that’s irresistible on auction day.
Sales with Justin: Where: Oaks Oasis Caloundra When: 19th June 21st August
8.30am – 12.00pm 8.30am – 12.00pm
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SUNSHINE COAST
Stacey Holt Stacey Holt founded the Real Estate Excellence Academy in 2010 to expand on her already successful real estate career. Prior to the launch of her business, Stacey had 10 years in regional QLD agency practice, followed by a further six years in a corporate role as a Best Practice and Policy Manager in Brisbane. Stacey has managed large numbers of properties, administered trust accounts, managed staff, and managing new business acquisition. Her understanding of best practice, compliance, risk management and training is exceptional.
Property Management with Stacey: Where: Oaks Oasis Caloundra When: 26th June
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9.00am - 12.30pm
SUNSHINE COAST
Aaron Shiner As an up and coming young leader in the Real Estate industry, Aaron is one of the few agents who has specialised systems. Aaron is surrounded by people who specialise in Customer Service support, and Data Base Management, this allows him to dedicate his time to the critical areas of buyer management, negotiation and marketing strategy for your property. He takes 6 weeks off each year, doesn’t work on Sundays and is normally home each night by 6.30 pm. To achieve this impressive result, he made a massive 44,424 points of contact to his database of clients. At the same time Aaron has been sharing his ideas, concepts and strategies with agents around the country.
Sales with Aaron: Where: Oaks Oasis Caloundra When: 17th July
8.30am – 12.00pm
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SUNSHINE COAST
Real Estate Dynamics Real Estate Dynamics is renowned for innovative Agency on-line systems and procedural resources as well as being a premier Rent Roll & Agency Sales specialist. Coupled with boutique industry related consultancy services and professional development courses, Real Estate Dynamics is close to being a ‘one stop shop’, with few other Companies providing the array of specialty services designed to meet the needs of a Real Estate Agency and residential Property Management businesses.
Property Management with RED: Where: Oaks Oasis Caloundra When: 24th July
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9.00am - 12.30pm
LIVE WEBCAST
Dr Fred Grosse Dr Grosse is a business psychotherapist, corporate consultant, systems designer, personal coach, mentor and trainer. He shares his considerable insight and practical experience with luminaries of the real estate, legal, accounting, automotive and other key industries, as well as private individuals who pursue excellence as a matter of course. He has the critical edge which gives his clients the ability to work smarter, to maximize income while minimizing the time it takes to do this, and to take steps towards identifying and fulfilling their unique life purpose.
Business coaching session with Dr Fred: Live webcast
Online Academy When: 5th August
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9.30am – 3.30pm AEST
LIVE WEBCAST
Simon Cox Simon Cox is a highly respected Rent Roll Business Coach, Trainer and Consultant with Real Estate Dynamics. Simon comes from an incredibly successful Property Management and Management career path with years of ‘hands- on’ practical and technical industry knowledge and experience. As a result of his skills, strategies, implementation and dedication, Simon accomplished achievements throughout his career that many in the field dream of; included being awarded the prestigious ‘REIQ Property Manager of the Year’ and ‘REIA Finalist for Property Manager of the Year for Australia’, as well as numerous other industry awards and accolades.
Property Management session with Simon: Live webcast
Online Academy When: 12th August
9.30am – 3.00pm AEST
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SUNSHINE COAST
Dot Hamilton Dorothy Hamilton is a licensed real estate agent and has been a property manager for 15 years. She offers First National exceptional depth of knowledge and experience and, in 1999, was awarded REIQ Gold Coast Property Manager of the Year. With her guidance, First National Palm Beach has won several First National awards.
Property Management with Dorothy: Where: Oaks Oasis Caloundra When: 30th October
9.00am - 12.30pm
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LIVE WEBCAST
Dane Atherton Dane Atherton is passionate about dramatically impacting on the productivity of real estate sales professionals. Dane coaches hundreds of real estate sales people across Australia including many of the businesses elite performers and leading real estate groups. He offers coaching programs to a wide spectrum of real estate professionals and can personally design a strategy to suit both you and your team. Dane has been personally involved in over 6000 property transactions since joining the industry in 1998. This invaluable experience gives him a rare ‘in-the-trenches’ perspective which means Dane is able to offer unique insights which can only be gained through such an intense understanding of the sales process.
Sales session with Dane: Live webcast
Online Academy When: 5th November
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9.30am – 3.00pm AEDT
LIVE WEBCAST
Debbie Palmer Debbie celebrated her 20th year in property management in October, 2009. She is dedicated, passionate, focused and offers a youthful approach to Property Management. She has worked in the industry since 1989, both in London/UK and on the Gold Coast/Australia. Debbie is the founder and Managing Director of the PPM Group, a national company that encourages and supports business development opportunities within property management departments through the development of systems, consultancy and training. Debbie is also the owner and senior editor of the Property Management Journal, Australia’s leading property management magazine.
Property management session with Debbie: Live webcast
Online Academy When: 18th November
9.30am – 3.00pm AEDT
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SUNSHINE COAST
Stacey Holt Stacey Holt founded the Real Estate Excellence Academy in 2010 to expand on her already successful real estate career. Prior to the launch of her business, Stacey had 10 years in regional QLD agency practice, followed by a further six years in a corporate role as a Best Practice and Policy Manager in Brisbane. Stacey has managed large numbers of properties, administered trust accounts, managed staff, and managing new business acquisition. Her understanding of best practice, compliance, risk management and training is exceptional.
Property Management with Stacey: Where: Oaks Oasis Caloundra When: 27th November
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9.00am - 12.30pm
SUNSHINE COAST
Save the date on the below Sunshine Coast sessions: Sales: 18th September
8.30am – 12.00pm
Property Management: 25th September 9.00am – 12.30pm
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Sales: 16th October
8.30am – 12.00pm
Sales: 20th November
8.30am – 12.00pm
Training Centres
QLD TRAINING CENTRES FOR 2014
Brisbane REIQ 21 Turbo Drive COORPAROO
The Greek Club 29 Edmondstone Street SOUTH BRISBANE
Victoria Park Golf Complex & Function Venue Herston Road HERSTON
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QLD TRAINING CENTRES FOR 2014
Gold Coast Palmer Colonial Paradise Springs Avenue ROBINA
Sunshine Coast Oaks Oasis Caloundra Landsborough Parade CALOUNDRA
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13 16 66 firstnational.com.au