Healthcare Buyer Guide - Foodbuy 2024 by Foodbuy

BUYER GUIDE HEALTHCARE 2024

Your curated Healthcare Buyer Guide for industry insights and supplier products and services.

HEALTHCARE BUYER GUIDE 2024

THE YEAR AHEAD… Hello and welcome! Foodbuy has created this guide, in partnership with SGP Purchasing Partner Network, to help streamline member procurement decisions, highlight new products and programs as well as items that are included in the SGP Fall Menu release and to share key industry insights and trends. You will get an insider’s look at the comprehensive process undertaken to create SGP’s industry-leading seasonal menus and meet Leta Hill, a leader in foodservice solutions for healthcare providers. 2024 is lining up to be an exciting year for Members as we expand our programs, distributors, and offerings across Canada. Here are some of our latest updates: Distribution Mayrand distribution has been brought on board to further meet the needs of Quebec-based members. Non-Food Grainger has been added to your program portfolio to fulfill your need for industrial supplies, maintenance, repair and operating (MRO) equipment, tools, and materials. Food Delight your guests by serving tortillas from Les Aliments Mejicano. A proud Canadian company that offers the most varied range of tortillas on the market and are now included in your program portfolio. Professional Services Comprehensive insurance programs that are tailored to the needs of the healthcare sector are now available from Navacord and Selectpath. These programs will help you realize savings while providing the specific coverage that fits your business needs. Find out more in the article featured in this publication. Thank you for your continued partnership. If you require more information on any of our new or existing purchasing programs, we are here to support your purchasing goals. We look forward to working with you in the year ahead! Sincerely, Foodbuy Canada, SGP Purchasing Partner Network Jatinder Singh. Director, Healthcare & Education, Foodbuy Canada Jason Horne, Senior Director, SGP Purchasing Partner Network

2 | Foodbuy Healthcare Buyer Guide

CONTENTS 4 Foodbuy + SGP partnership 6 Menu Planning for Long-term Care 8 Profile: Zahra Calle 9 Recipe: Spicy Root Vegetable Soup 10 Preferred SKUs: Proteins 11 Preferred SKUs: Frozen Vegetable 12 Preferred SKUs: General 13 Preferred SKUs: Pasta 14 Preferred SKUs: Desserts 15 Distributor Partners 16 Arctic Gardens 18 Eating Trends: Danone 20 Mejicano Tortillas 21 Leta Hill on Healthcare Industry Issues 22 Survey Results: What do Residents Want? 24 Industry Insights 26 Lyons Ready Care 2.0 Drinks 28 Professional Services: Grainger 30 Olymel Ham 32 Insurance Solutions for Healthcare Operators

Head office: 1 Prologis Blvd., Ste. 400, Mississauga, ON, L5W 0G2 Foodbuy retains the right to amend or negate any portion or part of this informative should there be an error or omission and re-publish the correct listing, rebate, article etc. in a future informative without liability.

foodbuy.ca Foodbuy Healthcare Buyer Guide | 3

GET TO KNOW US The Foodbuy/SGP Partnership Did you know that your Membership with SGP Purchasing Partner Network includes a membership with Foodbuy Canada?

Foodbuy works with over 400 recognized manufacturers and brands, to provide you the utmost in purchasing flexibility to maximize your procurement strategies.

SGP is the only Canadian GPO specializing in seniors’ care. SGP follows the same provincial and governmental regulations as you and as such, focuses on providing solutions for every area of your business, to help you operate in an efficient and cost effective manner. SGP partners with other industry leading businesses, such as Foodbuy, to be able to deliver to you a comprehensive portfolio of purchasing solutions.

Foodbuy is owned by, and is the sole purchasing provider for Compass Group and all of its many subsidiaries including Compass One, Marquise Hospitality, Morrison Healthcare, and Crothall Healthcare. As such, Foodbuy has a deep understanding of the healthcare sector and is able to work with Members and business sectors to secure procurement solutions and innovate to help your business succeed. Foodbuy has been able to aggregate thousands of operations’ purchasing volumes to ensure you benefit from the best possible supply chain solutions and savings for the specific and unique items that a healthcare operation needs.

In 2001, Foodbuy and SGP entered into a partnership to deliver to you an industry-leading food and foodservices procurement portfolio of solutions. Foodbuy is North America's largest foodservice procurement organization.

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SGP & Foodbuy together bring you: • Experienced & specialized account management • Competitive programs with unmatched savings • 600+ contracted manufacturer partners • Alignment with over 85 leading distributors • Industry-leading deviated pricing and price protection • Technology to enhance purchasing experience • E-procurement capabilities • Timely and relevant communications keeping you informed of pricing and industry changes • Sustainable, Free Trade, local and regional procurement programs

Together with SGP, we provide your business with best-in-class purchasing programs to enhance and simplify your procurement.

BRANDS YOU WANT...

Foodbuy Healthcare Buyer Guide | 5

NUTRITION

Menu planning for longterm care Menu planning proves to be a tricky balancing act of many factors including nutrition, dietary needs, budgets and more. SGP and Extendicare, are leaders in providing care for long term care residents. As such, SGP understands the importance of careful menu planning, the knowledge and skill that’s required to build an outstanding menu, as well as the investment in time it takes to execute a menu. Foodbuy met with Zahra Calle, National Menu Planning Consultant at SGP who took us through her process to develop SGP’s bi-annual menu and how Foodbuy ensures the supply chain is aligned, so operators can consistently deliver satisfying resident meals. Menu planning is an essential component of healthcare facilities as it ensures that the residents' nutritional needs are met while adhering to budgetary limitations. It is a complex process that requires careful consideration of a variety of factors, including taste preferences, dietary restrictions, and supply chain logistics. The following are some of the main considerations that go into the SGP menu releases.

NUTRITIONAL REQUIREMENTS SGP’s ultimate goal is to provide a menu that meets the nutrient requirements for the resident population, based on Dietary Reference Intakes (DRIs) and nutrient targets. The gold standard for determining this is a nutrient analysis based on the actual menu items, production processes, and standard portion sizes served. “At SGP, we use Synergy to conduct a full nutrient analysis for all menus and diet types to ensure Dietary Reference Intakes (DRIs) and nutrient targets have been met,” states Zahra. The newest release of Canada’s Food Guide (CFG) has also had an impact on how menus and meals are built. The most significant changes impacting menu planning in 6 | Foodbuy Healthcare Buyer Guide

Long Term Care (LTC) being: • Elimination of serving sizes and number of servings, replaced by the plate proportion method • Removal of juice as a fruit or vegetable • Incorporation of the milk and alternatives food group into the protein foods category • Water is now the beverage of choice

BUDGETARY LIMITATIONS Most Long Term Care facilities must work within provincial funding guidelines. In some cases, this can create challenges for operators to deliver a varied menu while balancing the need for high-quality, nutritious meals and keeping costs within budget. SGP works with Foodbuy to identify costsaving products that can be included in the menu. Foodbuy negotiates the best prices for menu items on your behalf, by leveraging their unmatched purchasing power.

In many cultures, food is intertwined with health and healing. For residents, part of the enjoyment of eating is choosing foods that reflect their own culture and preferences. “To ensure resident satisfaction, we carefully take into consideration the resident feedback we’ve received to thoughtfully integrate residents’ cultural, religious, local and personal preferences,” states Zahra. Operators are encouraged to involve their residents’ in the menu approval and implementation process so that their unique preferences are considered.

DIETARY RESTRICTIONS Allergies, intolerances and medical conditions such as diabetes and dysphagia are common issues in a long term care setting. Zahra works diligently on developing menus that allow all residents to have access to the same food as their peers, while still managing their medical conditions. By offering the same menu options as the residents' peers, it cultivates a more positive and inclusive dining experience for all residents. The additional benefit of providing a consistent menu for all types of dietary restrictions is that it streamlines operations from procurement and storage through to kitchen prep, saving you time, labour and money. In addition to medical restrictions menus are developed to address common eating related barriers such as; poor oral health, low appetite, early satiety, fatigue, taste preferences, and sensory changes in the resident. Dehydration, malnutrition, dysphagia, and its associated risks can be addressed through the menus by using the dietary reference intake as a primary target for planning. Consideration of nutrient dense foods, sufficient fiber, quality protein and choice all go into the development of the menu.

EQUIPMENT CONSIDERATIONS The menu plays a crucial role in guiding procurement decisions, as it determines the type of equipment operators will need for menu implementation. Long term care homes have invested hundreds and thousands of dollars in equipment

n Glute f ree

TASTE PREFERENCES The goal is to develop menus that feel like an extension of a resident’s home. SGP menus are appropriate for establishments with longer stay residents such as retirement homes and long term care facilities, but can also be used in complex continuing care and post-acute care rehabilitation settings as well.

The SGP menus carefully follow the guidelines from the 2019 Canada’s Food Guide.

High Fiber

therefore, it's an important topic of discussion when SGP develops menus. SGP also emphasizes the need for homes to have the necessary equipment capabilities to accommodate menu selections. It's an important consideration that ensures your back of house operations run smoothly.

New to fall 2023, SGP has launched two menu options geared specifically to meet the needs of retirement residences. One option is an a-la-carte offering, which was designed to meet residents’ growing desire for more choice.

SUPPLY CHAIN LOGISTICS The SGP Menu development process strategically involves Foodbuy, North America’s largest foodservice group purchasing organization. By bringing together the purchasing volume of all Foodbuy members, SKUs that are needed to execute this menu are listed at distributors across the country, so you have uninterrupted access to the products you need. Prices are also negotiated on your behalf. Foodbuy is your strategic partner for food procurement strategies that optimize cost-efficiency without compromising quality. Through your membership with SGP and Foodbuy, you have access to a multifaceted menu that has been created with careful consideration of residents' nutritional needs, dietary restrictions, taste preferences, budgetary constraints, and supply chain logistics. You can feel confident that these menu releases deliver nutritious and delicious meals that enhance the overall well-being and satisfaction of residents, while strictly adhering to provincial regulations and budgetary constraints.

No salt added

~Foodbuy

Diabeti

Foodbuy Healthcare Buyer Guide | 7

PROFILE

Zahra Calle

The talent behind the menu Zahra Calle, National Menu Planning Consultant at SGP is the talent behind the menus being offered to SGP members across Canada. Zahra’s main responsibility is to develop menus that are compliant with national, provincial, and local menu planning regulations. When she’s not actively researching and building menus, she works on quality initiatives that focus on improving system processes, regulatory compliance, and resident satisfaction. While playing competitive sports Zahra was introduced to how diet and nutrition plays a vital role in performance and overall health. With exposure to the healthcare industry, her interest and intrigue in the Canadian healthcare system led her to a passionate career in healthcare. Zahra has over 10 years of experience with menu planning and development. She started her career at a small Toronto hospital, where she held various roles including managing patient food services, procurement, ordering, and purchasing, which gives her the necessary experience and well-rounded perspective for developing menus today. “The main purpose of menu planning and development is to create menus that feel like an extension of a resident’s home.” States Zahra. Zahra starts the menu development process by looking at resident and family feedback on past menus. This approach puts specific resident needs first. She then connects with culinary leads, dietitians, administrators, and nutrition managers, to gain insights on both the successes and challenges they have had with past menus. “A menu is only as good as it can be executed, so it’s important to me that the menu is not just idealistic but is

8 | Foodbuy Healthcare Buyer Guide

tangible and can be delivered as promised,” states Zahra. Inspiration for menu planning also comes from staying on top of emerging food and nutrition trends through social media and attending the industry’s leading seminars and conferences. Zahra hosts bi-annual menu ideation sessions. During these sessions, local, national, and global food vendors are invited to present products and conduct recipe testing. These products and recipes are assessed for their nutritional content, versatility across various diets, textures, flavour profiles, ease of preparation, their cost and the overall appropriateness for Senior Living residents. Zahra's expertise and dedication in menu planning make her an invaluable asset to SGP. By prioritizing resident needs and collaborating with key stakeholders, she ensures that menus are not only idealistic but also practical. With her extensive experience and passion for healthcare, Zahra brings a unique perspective to the menu development process. Constantly seeking inspiration from emerging food trends and conducting recipe testing, she strives to create menus that provide both nutritional value and delight for Senior Living residents.

~Foodbuy

A TASTE OF HOME COOKBOOK

RECIPE

SPICY ROOT VEGETABLE SOUP

FEATURED PRODUCT

Serve up the nutritious and delicious flavours of fall in a flash with Arctic Gardens. Our wide selection of ready-to-cook vegetables makes it easy and efficient to stay creative in your kitchen. Yield: 25 servings Portion size: 350 ml

INGREDIENTS

DIRECTIONS:

120 ml (8 tbsp)

Butter or vegetable oil

4 ml (1 tsp)

Mustard seeds

4 ml (1 tsp)

Cumin seeds

20 ml (4 tsp)

Curry paste

2 cups

Onions, diced

1 L (4 cups)

Leeks, chopped

1. In a large pot, melt the butter or vegetable oil and add the mustard seeds, cumin seeds, and curry paste. Mix well. 2. Add the onions and leeks and sauté for 5 minutes. 3. Add the Seasoned Root Vegetable blend and the broth. Mix well and bring to a boil.

1 sac (2 kg) Arctic Gardens Root Blend Vegetables

4. Simmer over medium/low heat for about 20 minutes.

2 L (8 cups) Reduced sodium vegetable broth

5. Process with an immersion blender and adjust consistency with additional broth as needed.

250 ml (1 cup)

heavy cream

Garnish

Fresh Parsley

For maple pecans and grilled bacon 500 ml (2 cups)

Pecan halves

250 ml (1 cup)

Maple syrup

500 ml (2 cups)

Bacon, diced

8 ml (2 tsp)

Ground cumin

Arctic Gardens Root Blend Vegetables Product #: 10055686120556 Pack size: 4 x 2 kg

6. Serve with a drizzle of cream, maple pecans, grilled bacon, and fresh parsley. For maple pecans and grilled bacon. Preheat the oven to 400°F (200°C). Mix the pecans with the maple syrup and cumin powder making sure to cover all the begins with syrup please parchment paper on a baking sheet and lay out the coated pecans. Bake for 15 to 20 minutes or until pecans are nicely toasted. Cook diced bacon in a skillet until slightly crisp.

Arctic Gardens is a registered trademark of Nortera Foods Inc.

Foodbuy Healthcare Buyer Guide | 9

Feature SKUs

SGP order guide featured SKUs Eat well. Live well. Food can help us stay healthy and prevent disease. It also plays a big part in our mental state. A healthy, nutritious meal shared with friends can make us feel more energetic and happy. On the other hand, a continuously poor diet will make us sluggish and cause a myriad of health problems such as obesity, heart disease, low vitamin levels and more.

The following lists of SKUs were put together in conjunction with the SGP order guide. We know how important good food is to you and your guests. With these products, you can be assured that you are getting quality ingredients from reputable suppliers, products that can save you time, and be easy on your budget.

PROTEIN MIN

CHICKEN

62000553443 62000263441

EGGS

10074865754078

FISH/SEAFOOD 10061763010481

PORK

90064000526727 10772182910091

TURKEY

63100643645

VEGETARIAN

10060822001309

MANUFACTURER

BRAND

ITEM

SYSCO

GFS

Maple Leaf Maple Leaf

Schneiders J.M. Schneider

Chicken Thigh B/S FRZ 1/5 Kg Chicken Thigh Bone In Skin On IQF 1/5 Kg

713875 4405151

1078100 1330990

Egg Solutions Inc.

Sysco Classic

Egg Whole Liquid 12/2 Lb

5566252

N/A

High Liner Foods

Salmon Fillet Frozen Boneless Skinless 4 Oz Keta 40/4.54 Kg

5222417

1316375

Maple Leaf Maple Leaf Premier Meat Packers Premiere

Pork Ham Toupie Boneless Fresh Smoked 16% Protein 2/5 Kg AVG Pork Chop Center Cut Seasoned 113 Gr 1/4.5 Kg

9664699 7170386

1107333 1179276

Maple Leaf

Turkey Cooked Diced Frozen 2/2 Kg

3614688

1269925

Hain Celestial

Yves Veggie Cuisine Bulk Beef Substitute Ground Round Cooked 6/1 Kg

6133990

7297205

10 | Foodbuy Healthcare Buyer Guide

Feature SKUs

The facts about frozen vegetables Eating the right types of foods can truly make all of the difference in your residents' health and quality of life. According to Canada's food guide, that includes eating 7-10 servings of fruits and vegetables per day. Summer crops can only provide us with bountiful, economical produce for a short period of time. Frozen vegetables are just as healthy as fresh and they are more cost effective while saving you prep time. Frozen vegetables have a good nutritional profile, sometimes even better than fresh. Vegetables are harvested when mature, when they have peak freshness, taste, colour and nutrients. They’re washed, blanched and frozen very soon after harvesting to preserve all of the vegetable’s virtues while stopping its degradation. Fresh foods, on the other hand, can lose close to half of their vitamins and minerals during the harvesting, storing, transportation and shelving process. Frozen vegetables are budget friendly. Yes, summer vegetables can be reasonably priced and found in abundance. But in winter those prices will go up. The price of frozen vegetables will remain stable all year long. Budgeting for the costs of frozen vegetables will be easier. Frozen vegetables need little preparation. No need to wash peel or cut. Frozen vegetables are ready to be used when you need them, make meal prep quicker and easier. Frozen vegetables have zero waste. When buying fresh vegetables, you don’t always eat the whole thing, but you’re paying for it. When fresh vegetables are trimmed, cleaned and peeled, their weight is greatly reduced. On the other hand, if you buy a kilo of frozen vegetables, you’ll consume a kilo of frozen vegetables. Source: Arctic Gardens

VEGETABLES FROZEN MIN

MANUFACTURER

BRAND

ITEM

SYSCO

GFS

10055686014374 10055686566002 10055686547032 10055686501195 10055686255067 10055686584006 10055686014282 10055686583009

Nortera Foods Inc. Nortera Foods Inc. Nortera Foods Inc. Nortera Foods Inc. Nortera Foods Inc. Nortera Foods Inc. Nortera Foods Inc. Nortera Foods Inc.

Arctic Gardens Arctic Gardens Arctic Gardens Arctic Gardens Arctic Gardens Arctic Gardens Arctic Gardens Arctic Gardens

Broccoli Florets 8/1 Kg Squash Butternut Diced 6/2 Kg Vegetable Mix Sunrise IQF 6/2 Kg Vegetable Mix California 6/2 Kg Bean Green Cut 6/2 Kg Vegetable Mix Stir Fry 6/2 Kg Vegetable Blend Pick Of The Day 6/2 Kg Vegetable Mix Italian Blend 6/2 Kg

8730154 2708329 5804291 440255 3727880 439802 8414668 440271

1165184 1133781, 2777406 1133408 1116096 1133775 1103408 1148216 2055109

Arctic Gardens is a registered trademark of Nortera Foods Inc.

Foodbuy Healthcare Buyer Guide | 11

Feature SKUs

MIN

POTATOES

10074865923733 10029700803169 10055686529007 10734730207015

RICE

56725515022

MANUFACTURER

BRAND

ITEM

SYSCO

GFS

Basic American Foods Idahoan Foods Nortera Foods Inc. Basic American Foods

Sysco Classic Idahoan Arctic Gardens Sysco Classic

Potato Pearls Mashed 6/3.5 Lb Potato Mashed Naturally 6/4.69 Lb Potatoes Diced 6/2 Kg Potato Escalope Au Gratin 6/2.25 Lb

81463 5128089, 736771 8023428 7517610

N/A 1337150, 2099509 N/A

Dainty Foods Inc.

Dainty

Rice Parboiled 1/20 Kg

316448

1362126

SAUCES & BASES

20059668116961 Aliments LUDA Foods Inc Luda H 20059668116985 Aliments LUDA Foods Inc Luda H 59668116936 Aliments LUDA Foods Inc Luda H 10058336222044 Dr. Oetker Canada Ltd. Dr. Oetker 10055900006406 Primo Foods Inc Primo 10055900003825 Primo Foods Inc Primo 59668116943 Aliments LUDA Foods Inc Luda H

SOUPS

10057000005501 10063211012665 10063211010364 10063211011668

HJ Heinz Campbell Co. of Canada Campbell Co. of Canada Campbell Co. of Canada

ENTREES

56202040320 62000810195

1048404 1048409 1061613 1039752 4051068 1109893 1137115

Heinz Campbell Campbell Campbell

Soup Condensed Tomato 12/1.36 Lt 2932085 Soup Condensed Mushroom 12/1.36 Lt 2398303 Soup Condensed Cream Of Chicken 12/48 Oz 2397768 Soup Condensed Cream Of Celery 12/48 Oz 2397800

2129058 2389205 2379805 9889858

McCormick Canada McCormick Canada McCormick Canada McCormick Canada McCormick Canada McCormick Canada McCormick Canada McCormick Canada Favorite Foods Ltd.

Sysco Imperial Sysco Imperial Imperial/McCormick Sysco Imperial Sysco Imperial Sysco Imperial Club House Club House Golden Dragon

Garlic Powder 1/2.1 Kg Onion Powder Granulated 12/600 Gr Spice Parsley Flakes 1/265 Gr Pepper Black Ground 1/2.1 Kg Dill Weed 12/225 Gr Chili Powder Dark 12/600 Gr Allspice Ground 12/475 Gr Sage Ground 12/340 Gr Garlic Minced In Water #1 1/9 Lb

9366402 7232895 9366501 9366535 7232861 7229974 8986564 346015 2892347

N/A N/A N/A N/A N/A 8762205 8778405 2171605

Apetito Canada Ltd. Maple Leaf

Apetito Schneiders

Entree Bulk Lasagna Vegetable 4/2 Kg Pie Beef 36/125 Gr

552855 2666741

1179021 5894005

SPICES & SEASONINGS 74865857192 10074865448823 74865857246 74865857253 10074865448793 10074865448700 10066200911857 10066200912939 64757635786

Gravy Instant Brown Low Sodium GF 6211369 No Added MSG Halal 6/395 Gr Gravy Instant Poultry Low Sodium No Gluten 6210969 No Added MSG 6/395 Gr Base Beef Sodium Reduced 6211335 No Gluten No MSG 1/4 Kg Instant Gravy Mix Turkey 6/600 Gr 5334717 Sauce Tomato & Basil 6/100 Oz 3108594, 5349240 Sauce Tomato 6/2.84 Lt 2610178 Base Dry Vegetable Sodium Reduced 6210977 No Gluten No MSG 1/4 Kg

TEXTURE MODIFIERS These items can be used for modified texture recipes MIN

10068100440383 10629025410129 10629025450040 10068100442370 10057000003514

MANUFACTURER

Kraft Ultima Foods Ultima Foods Kraft HJ Heinz

12 | Foodbuy Healthcare Buyer Guide

BRAND

Kraft Iogo Iogo Kraft Heinz

ITEM

Mayonnaise Real 2/3.78 Lt Yogurt 1.5% Vanilla Original 4/2 Kg Yogurt 2.0% Plain Original 4/2 Kg Salad Dressing Golden Italian 2/3.78 Lt Juice Tomato 6/2.84 Lt

SYSCO

7682511 1583756 1583745 7690498 2235141

GFS

9958805 1204090 1204109 1358848, 9957205 8248205

Feature SKUs

PASTA MIN

MANUFACTURER

BRAND

ITEM

SYSCO

68062112017 68062525213 68062112185 68062112093

Ital-Pasta Limited Ital-Pasta Limited Ital-Pasta Limited Ital-Pasta Limited

Primavera Primavera Primavera Primavera

Pasta Spaghetti 20" 1/20 Lb Pasta Noodle Egg Noodle Medium 1/4.54 Kg Pasta Rotini 1/9.07 Kg Pasta Fettucine 20 In 1/9.07 Kg

2906156 2906107 2906172 2906168

GFS

Italpasta was founded in 1989 with the goal of creating a pasta that not only met but surpassed the Canadian Food Service Industry’s high standards for quality and performance. The demands of the back of the house are great and the needs are often unique. That’s Italpasta washave foundeddevoted in 1989 withyears the goalto of creating a pasta that not process. only met Our goal is to why we perfecting our but surpassed the Canadian Food Service Industry’s high standards for quality and be your trusted manufacturing a needs delicious, performance. The demandspartner of the backby of the house are great and the are often high-quality unique. s why we have devoted yearsfinest to perfecting our process. Our goal isdurum to be pastaThat’ made with only the 100% Canadian semolina. your trusted partner by manufacturing a delicious, high-quality pasta made with only Forfinest the100% perfect of pasta, every the Canadianplate durum semolina. For the perfecttime. plate of pasta, every time.

FOR PASTA LOVERS

SERVING THE FOOD SERVICE INDUSTRY SINCE 1989 THE ITALPASTA DIFFERENCE Made Canada from only the finest Thick wall technology helps to ensure THEinITALPASTA DIFFERENCE

A high-quality pasta offered at a competitive cost.

quality, 100% Canadian durum that each plate of pasta is perfect ▪ Made insemolina. Canada from only the finest quality, 100% Canadian durum semolina. every time.

▪ Thick helps to ensure that each plate of pasta is perfect every time. WHYwall ONLYtechnology CANADIAN WHEAT? SMALL CHANGE, BIG IMPACT ▪ A high-quality at quality a competitive cost. We have committed to making small, but impactful changes to • High protein content – contributes topasta Italpasta’soffered superior cooking • Strong gluten levels - contribute to Italpasta’s firm texture and ‘al dente’ bite • Bright yellow pigment – contributes to Italpasta’s appetizing presence on a dinner plate.

WHY ONLY CANADIAN WHEAT?

operate more sustainably and reduce our environmental footprint under our sustainability program by providing… 100% RECYCLABLE PACKAGING BY 2030

ZERO FOOD WASTE RECIPE DEVELOPMENT

SMALL CHANGE, BIG IMPACT

SMALLEST MANUFACTURING FACILITY • high protZERO ein cWASTE ontent – contributes to ItaSQF lpa8.1 sta’CERTIFIED s We have committed to making small, but LARGEST IN CANADA. CERTIFIED KOSHER CERTIFIED superiorMANUFACTURING cooking qualiFACILITY ty impactful changes to OUTPUT operateCAPACITY more sustainably and reduce our environmental footprint under • strong gluten levels - contribute to Italpasta’s Foodbuy Healthcare Buyer Guide | 13 our sustainability program by providing… firm texture and ‘al dente’ bite

Feature SKUs

Keep your fork... Dessert isn't the most important part of a meal, but it can be the happiest part of a meal. No matter what you prefer - a rich pound cake that can be topped with fresh strawberries and more, to the tried and true carrot cake, to the elegant vanilla caramel swirl and beyond — we've got you covered with these options from our key suppliers.

Why including dessert isn't such a bad idea... 1. Balanced diet Yes, dessert can actually help your residents get their daily amount of nutrients. Cake topped with ice cream, or yogurt can provide valuable amounts of protein and calcium. Add a portion of fresh fruit and you'll provide additional nutrients as well. 2. Mood booster Who doesn't smile when they see a piece of cake coming their way? 3. Health and weight control Researchers from Tel Aviv University report that eating dessert with breakfast, such as cookies or a slice of cake, can aid with weight loss and help maintain a healthy lifestyle. Participants who ate a breakfast high in protein and carbohydrates that included a dessert were better able to stick to their diet and keep the pounds off longer than participants who ate a low-carb, lowcalorie breakfast that did not include sweets. Researchers attributed this to reduced cravings, which made the subjects less hungry throughout the day.

BAKERY - CAKES MIN

MANUFACTURER

BRAND

ITEM

SYSCO

GFS

10032100082980 10032100082423 10770118012543 10770118012031 10770118012635 10770118012062

Sara Lee Frozen Bakery Sara Lee Frozen Bakery The Original Cakerie The Original Cakerie The Original Cakerie The Original Cakerie

Sara Lee Sara Lee Original Cakerie Original Cakerie Original Cakerie Original Cakerie

Cake Pound Large 12/454 Gr Cake Sheet Banana 12X16 4/75 Oz Cake Citrus Orange 2/85 Oz Cake Carrot Country Iced 2/100 Oz Cake Lemon Buttermilk 2/85 Oz Cake Vanilla Caramel Swirl 2/85 Oz

1014786 1011659 8653408 294316 8910030 7469398

8028676 6215446 1155597 1174125 1167738 2375605

14 | Foodbuy Healthcare Buyer Guide

DISTRIBUTOR PARTNERS

Foodbuy Healthcare Buyer Guide | 15

HELPING MAKE YOUR PREPARATIONS SHORT, AND SWEET. Rooted in Canada since 1987, Arctic Gardens offers quality products of incomparable freshness inspired by the principles of northern agriculture. GTIN

SUPC

GFS

Manufacturer

Brand

Pack Size

Item Description

10055686120556

7235303

1456268

Nortera Foods Inc.

Arctic Gardens

4/2 kg

Roasting Vegetables Root Blend Sweet Potatoes, orange carrot wedge, yellow carrot wedge, grilled red onions, diced parsnip, garden herbs seasoning

10055686547032

5804291

1133408

Nortera Foods Inc.

Arctic Gardens

6/2 kg

Sunrise Mix Cut green beans, sliced orange carrots, sliced yellow carrots

10055686547025

5795507

1037900

Nortera Foods Inc.

Arctic Gardens

6/2 kg

Montego Mix Cauliflower florets, broccoli florets, yellow sliced carrots, orange sliced carrots

10055686014282

8414668

1148216

Nortera Foods Inc.

Arctic Gardens

6/2 kg

Veggies Pick Of The Day Extra fine green beans, julienne orange carrots, julienne yellow carrots

10055686586253

0437525

6253408

Nortera Foods Inc.

Arctic Gardens

6/2 kg

Mexican Mix Super sweet corn, broccoli florets, julienne carrots, red pepper strips, crinkle zucchini quarters, diced onions, green pepper strips

10055686587014

8030328

8056536

Nortera Foods Inc.

Arctic Gardens

6/2 kg

4-Bean Salad Cut green beans, cut wax beans, dark red kidney beans, chick peas, diced onions, diced red peppers

Diversify meal textures and flavours you offer your residents by giving an upgrade to your side dishes with wholesome vegetables. Using Arctic Gardens vegetables and legumes is an efficient way to do just that while saving valuable time and money in your culinary creations.

KEEP FROZEN. MUST BE COOKED BEFORE CONSUMING. DO NOT THAW VEGETABLES BEFORE COOKING. IF THAWED, COOK IMMEDIATELY. DO NOT REFREEZE THAWED PRODUCT.

arcticgardensfoodservice.ca

ARCTIC GARDENS® is a registered trademark of Nortera Foods Inc.

Root Blend

Sunrise Mix

Montego Mix

Veggies Pick of The Day

Mexican Mix

4-Bean Salad

KEEP FROZEN. COOK BEFORE CONSUMING. DO NOT DEFROST VEGETABLES BEFORE COOKING. IF DEFROSTED, COOK IMMEDIATELY. DO NOT REFROST A THAWED PRODUCT.

arcticgardensfoodservice.ca

ARCTIC GARDENS® is a registered trademark of Nortera Foods Inc.

EATING TRENDS

Making healthy their mission Danone has made it their mission to bring health through food to as many people as possible, and they are succeeding Today’s consumers want healthier and responsibly produced food and drinks, and Danone delivers high marks in both categories. Danone strives to deliver healthy products and betterfor-you alternatives for moments of indulgence. Their diverse portfolio of dairy and plant-based brands reflect their commitment to changing the way people eat, with the goal of creating a healthier world. Danone’s roots go back to 1919 with a small yogurt factory in Barcelona, Spain. The yogurts were made to help children with intestinal infections. In the 1920s, the yogurts were sold to Barcelona pharmacies before expanding into grocery stores.

CONSUMPTION TRENDS

What drives us to eat? Health remains key priority after taste

31% HEALTH #1 PRIORITY SAY

IS THEIR

WHEN EATING MEALS

Today, Danone is the #1company in Dairy and plant based, rank #2 in waters and infant nutrition and #4 for adult nutrition. Danone is also one of the world’s leading bottled water and Aquadrink companies. They promote sustainable water practices throughout their operations and strive to protect and restore natural water ecosystems in cooperation with local communities and stakeholders. “Our main focus is to enhance the experience of drinking plain water— that’s the core of our business, and the healthiest choice you can make.” says Henri Bruxelles, Chief Sustainability and Strategic Business Development Officer.

Better products Danone continuously improves their products’ nutritional profile Their portfolio is mainly composed of healthy categories of products (90% of sales in volumes in 2019).

Better choices Danone is continuously innovating to create and promote healthier alternative. They encourage the consumption of flagship products: the healthiest in their category, offering more plain yogurts and plain plant-based alternatives, through innovations in this segment.

Better consumption They encourage healthier eating and drinking practices, through consumer information programs on healthy diets and lifestyles, so that their impact can be greater than just acting through our products, categories and brands. 18 | Foodbuy Healthcare Buyer Guide

32% are motivated by a need for something healthy & nutritious 48% say they eat for nutrients/nourishment 25% eat for physical benefits (trending up) 28% eat for emotional well-being (trending up)

29% of individuals report an existing ailment Overweight, stress and diabetes are top 3 ailments

INTRODUCING BULK YOGURT FROM DANONE CANADA! Available in two delicious types! Danone Creamy Vanilla and Danone Greek-Style Plain

AN EASY-POUR RESEALABLE CAP PREVENTS:

• SPILLAGE • CROSS-CONTAMINATION • FOOD WASTE The resealable bag provides 99% yield, is more sanitary, maximizes shelf life and improves cost management.

The flexible pouch is made with 68.5% less plastic than yogurt tubs, helping to reduce waste and improve packaging sustainability*.

Danone Creamy Vanilla 1.6% 4x2.5kg bags MIN 10056800863847 SYSCO 7210989 GFS 1448691 Danone Greek Plain 4%

danonefoodservice.ca

4x2.5kg bags

Code 10100 10670 10680 10685 10510 10511 10513 10514 10517 13078 13080 13081 13083 13084 13085 13086 13087 13088 13089 13090 13092 13094 14500 15105 17000 Code 10100 10670

English Description Tortillas 4.5" Regular - Street Tacos Tortillas 6 & 7 " Regular 6" Regular 7" Whole Wheat 7" Tortillas 10" Regular Whole Wheat Salsa Tomato & Basil Spinach Tortillas 12" Spinach Regular Whole Wheat Salsa Tomato & Basil Rye Smoked BBQ Mandarin and Orange Cranberries Lemon and Rosemary Thaï Ginger Red Pepper Lime and Cilantro Seasoning Mejicano Mexican seasoning Tortilllas corn 6" Corn Tortillas Salsa Mejicano Salsa mild English Description Tortillas 4.5" Regular - Street Tacos Tortillas 6 & 7 " Regular 6"

Brand

Format

Mejicano

24 x 12 un

Mejicano Mejicano Mejicano

24 x12 un 12 x12 un 12 x12 un

Mejicano Mejicano Mejicano Mejicano Mejicano

6 x 12 un 6 x 12 un 6 x 12 un 6 x 12 un 6 x 12 un

Mejicano Mejicano Mejicano Mejicano Mejicano Mejicano Mejicano Mejicano Mejicano Mejicano Mejicano Mejicano Mejicano

6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un 6 x 10 un

Mejicano

6 x 650 g

Mejicano

12 x 12 un

Mejicano

2 x 3,7 L

Brand

Format

Mejicano

24 x 12 un

Mejicano

24 x12 un

HEALTHCARE INDUSTRY

Providing solutions to combat pain points in Healthcare When time is not on your side. Foodbuy had the chance to take a deep dive into some of the pressing issues facing the healthcare sector in a discussion with Leta Hill, President Compass One Healthcare and Support Services. As the foodservice and hospitality sectors continue to recover from a post COVID- 19 landscape, healthcare is also facing significant issues with added storm clouds forming on the horizon. Like other sectors, labour and staffing have become the number one issue. News reports have outlined the demands for increased wages and the need for more staff to fill the pipeline. The usual retirement turnover is not being replaced fast enough. Many healthcare workers are simply leaving the sector due to the added stresses that came Leta Hill, President throughout the pandemic and are still Compass One continuing. When you combine general Healthcare and inflationary costs which are pushing up Support Services against the pressures of flat budgets, it is stretching the entire system to the breaking point. Hill points out, “You have hospitals trying to catch up on diagnostics and other services that were delayed due to COVID-19, and areas such as emergency units or in patient areas that are unable to be staffed. And now, we add on the burden of people whose health conditions have been exacerbated because they were not able to receive early treatment and intervention throughout COVID-19. The strain is impacting the entire system. Our clients are under huge financial pressures and have an impossible balancing act to try to follow”.

or acute care clients, the aim is for them to invest it in direct clinical services verses support services. We are looking at the system as a whole and seeing where the opportunities exist to take waste and cost out of the system throughout the day of a patient, a resident or a clinician.” Through the SGP and Foodbuy partnership, along with Compass Group, we investigate what our programs can do to support these efforts. We help to identify what is causing a loss of profit in the system. Once we identify the problem areas, whether that be supply chain issues or staffing challenges, we then provide solutions to meet those pain points. Some provinces are looking to reduce outsourcing and are trying to undertake all operations internally. Hill’s view is that this comes at a cost to the taxpayer. The private sector plays a valuable role in allowing healthcare to focus on what they do best; provide clinical services. We have years of experience in food and support services and resources to continue to drive efficiencies and innovation. A healthcare facility needs to focus on providing timely, effective and necessary clinical care. Our role is to bring expertise in non-clinical areas and peace of mind. It is not just the staff, but systems that are needed to ensure standardization, quality, and innovation is being pursued. That is how we help, it’s what we do.”

~Foodbuy

What Hill is seeing is that healthcare is looking at how they can do more with less. How they can manage or reduce costs and not impact clinical services. Hill says, “I had one client that said the greatest thing that you can give me right now is finding more time… Because there is not enough staff to fill all the time slots we need. We need time for the clinicians to be able to focus on what they need to do, as there are fewer clinical resources across the system.” Hill outlines Compass’s larger goal; “Our goal is now looking at how we can improve productivity and/or create capacity without compromising quality. Or, provide services for less, so it costs our clients less. We look to leverage our vast network and procurement weight to help reduce costs. If our clients have any money to invest, whether they're long-term care clients Foodbuy Healthcare Buyer Guide | 21

SURVEY

What do residents want? A recent survey conducted by E15 Group sought to uncover the preferences of current and future independent living community residents when it comes to food, amenities, service and more. It's not surprising that friendliness of staff, food quality and menu variety were all top of mind. Limited meal customization, getting tired of eating the same meals and inability to eat on their own schedule were all identified as concerns for residents.

Of current and future residents ...

50%

want a casual / bistro-style dining environment

19%

Recommendations: Make residents feel at home • Offer casual dining options including bistros, buffets or build-your-own menu items. • Cultivate welcoming spaces where residents can socialize with each other, such as in gardens or lounge areas • Foster connection in existing spaces (e.g., hosting movie nights in a comfortable community room with traditional amenities, such as popcorn)

want a fine/luxury-style dining environment

Two out of three current and future residents say friendly customer service/ staff is important when dining out

Three out of five of the most important amenities, when researching independent living communities, are related to food and beverage:

1. Alcoholic beverages available on-site 2. Ability to view dining menu in advance 3. Menu variety 22 | Foodbuy Healthcare Buyer Guide

Recommendations: Create a positive customer service experience for residents • Regularly train employees on best-in-class service, particularly as it relates to older generations • Capitalize on technology to create efficiencies for back-of-house staff such as inventory tracking, orders, and resident dietary needs. This frees up staff to interact with residents, in person. • Ensure cleanliness is top of mind, both in the dining room and common areas but also during housekeeping.

Recommendations: Capture interest among current and future residents • Provide a varied and high-quality dining program to entice potential residents and satisfy current residents • Design special events around Food & Beverage offerings, consider offering alcohol where appropriate (e.g., summer BBQs, beer and wine tastings) • Make menus available in advance (e.g. one week before, post in advance on bulletin boards or online websites)

94%

Recommendations: Ensure high-quality food

of current and future residents are primarily looking at food quality when assessing independent living communities

• Invest in plate warmers to keep hot food at the proper temperature before serving • Schedule additional staff to serve residents during peak dining hours to ensure food is delivered to residents in a timely manner

• Prepare meals on-site rather than at a central kitchen • Incorporate local ingredients for optimum flavour and freshness

Low quality ranks #1 in concerns around dining options at independent living communities

• Gather feedback from residents on a regular basis to ensure food quality is meeting their expectations

Important food & beverage amenities in independent living

Recommendations: Introduce flexible dining programs

77%

• Change menus regularly; offer a variety of meal options • Incorporate rotating dining specials to spice up menu offerings

Menu variety

• Allow customization and build-your-own dishes

46%

• Offer optional meal plans and pre-prepped meal kits for residents who prefer to cook in their in-suite kitchens • Where feasible, provide different dining room ambiances and styles to address the varying preferences of residents

Flexible mealtimes

27%

• Expand dining hours where possible, offer limited menus outside of traditional mealtimes or offer pre-packaged meals and snacks for off-peak hours

24-hour access to food and beverage

37%

of residents say dietary and allergy accommodations are a top priority when considering independent living communities

Recommendations: Address changing preferences

Current and future residents are looking for...

• Include clear menu labeling for specific dietary needs (e.g., gluten free)

37%

• Ensure both front-of-house and back-of-house staff are wellversed on residents’ dietary requirements and can guide them to choose meals that align with their needs

• Include a mix of global cuisines alongside traditional cuisines

diabetic-friendly menu options

14%

• Host theme nights to showcase globally-inspired dishes and foster community • Make dietary-specific items available during all dayparts

gluten -free menu options

90%

of current and future residents say that the friendliness of staff is very important/ absolutely essential when considering independent living communities

Source: E15 Group; Survey was completed April-June 2023 using 500 current and future residents aged 70+ from Alberta/British Columbia/Ontario and 18 operators

Foodbuy Healthcare Buyer Guide | 23

SURVEY

Health care insights Research was conducted to better discern the challenges and benefits that independent living operators’ face. The following points are the key take-aways curated to provide actionable insights for your business.

CONSUMER PERCEPTIONS Healthcare operators should focus on efforts and messaging on improving food quality and affordability. Consumers are heavily rating the following factors as budgets tighten due to inflation and a looming recession, and healthcare has room to improve on these attributes. Consumers have noticed improvements across all attributes, especially among cleanliness.

Declining

Improving

Cleanliness

48%

49%

Food quality

49%

45%

52%

42%

55%

39%

13%

48%

39%

Friendly service Convenience Affordability

24 | Foodbuy Healthcare Buyer Guide

Staying the same

Key growth drivers for senior living and long-term care • Aging population • Population that lives longer • Healthful food trends • More flexible dining options • Return of catering/events • Health/treatment based meal plans • Return of visitor and employee feeding larger insured population

Operator pain points

Top food wants in long-term care and senior living

• Potential insurance coverage changes • Labour shortages • Seniors staying in their homes longer • Increased use of at-home care and recovery • Balancing patient, visitor vs staff needs • Corporate mergers/concentration of locations • Managing specific dietary needs

• Healthy, better-for-you foods • Fresh/made to order • Tasty, delicious options

Senior living

• Low cost, inexpensive, affordable

Overall occupancy rates are not back to pre-pandemic levels at senior living facilities. Because of the pandemic, potential residents are choosing to stay in their own homes or move in with family rather than live in a communal setting. A looming recession is a worry for senior living operators and will impact their occupancy rates as many residents rely on investment income to pay their monthly fees.

• Work equally well for patients, staff, visitors • Lots of variety each day • Cater to specific diets • Offerings that change and are updated frequently

Long-term care

• Convenient, available quickly

Patient numbers remain stable as elective surgeries have returned to pre-pandemic levels. Patients/residents may elect to go home sooner and work with home patient aides rather than stay in a communal living situation, but most medical procedures and long-term care stays are not optional.

• Interesting, unique menu items

Menu trends Entree options

Side options

Dessert options

Beverage options

The number of entree, side and dessert options listed on long-term care menus continues to decrease.

Rising on LTC menus

The number of beverage options on menus is increasing.

• Sautéed peppers

There is an increase in call outs for garnishes hinting at the increased importance of presentation within LTC, such as topping with colourful radishes or scallions or putting whipped cream on top of desserts.

• Radish • Scallion • Polish sausage • Kalamata olive • Spring mix • Whipped cream • Decaf • Hot tea • Atlantic salmon

Source: Envision Group Survey was conducted using 500 respondents from AB, BC, ON. from April - May, 2023. Foodbuy Healthcare Buyer Guide | 25

Ready Care 2.0 tritional Drink

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@shalitfoods

@shalit-foods

Book an in-kitchen meeting at shalitfoods.com email us at info@shalitfoods.com

PROFESSIONAL SERVICES

foodbuy.ca

INDUSTRIAL SUPPLIES

Focus on what matters. Let us handle the rest. Our dedicated team works alongside you to provide proactive solutions that save you time and money while keeping your operations running smoothly and your people safe. We work hard to support you with professional services, resources, and insights into industry trends, as well as access to hundreds of thousands of products that meet your extensive needs.

Proactive Solutions

Huge, diverse inventory Everything from everyday essentials to hard-to-find items to help you get the job done.

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By working closely with you, our team is able to uncover which services your business could benefit from and how often you need supplies shipped to you.

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Our specialists will provide you with the technical support, product information, demonstrations, and troubleshooting on the products we sell.

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Our industry experts will provide you with the industryspecific knowledge you need to solve problems and uncover opportunities.

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SGP & Grainger MRO Agreement Get access to your savings!

Contact your local Grainger team to take full advantage of product discounts and service benefits. Contract Solutions and Benefits Your contract entitles you to special benefits to help reduce costs, consolidate vendors and improve purchasing efficiencies: • One-stop purchasing • No minimum order requirements • Access to more than 550,000 items • 24/7 online ordering on grainger.ca© • KeepStock® Inventory Management Solutions Learn more at grainger.ca/keepstock

The Grainger Canada SGP Advantage • Competitive pricing on the products you use most. • Distribution network: The Grainger supply chain is built to provide customers with the right products, at the right time and in the right place. • Services and solutions: From safety services to inventory management, Grainger offers value-added services and solutions to help you take costs out of your business. • Supplier relationships: Access a wide breadth of suppliers, plus their product solutions and expertise. • Customer service: Call, click or stop by a branch for product or technical help.

HOW TO REGISTER ONLINE Al online users must register and sign in All to grainger.ca to see your company’s specific pricing. To get started, follow these steps: 1. Contact Dave DeSantis, National Account Manager (contact info below), for account setup. 2. Start shopping and save!

Grainger KeepStock solutions are subject to customer eligibility and agreements. Prices are off the catalog each price as indicated on grainger.ca at the time of order. Discount does not apply to tax and freight.

FOR MORE INFORMATION:

CUSTOMER SERIVICE:

Dave DeSantis National Account Manager Phone: 519.312.1219 Email: David.Desantis@grainger.ca

Phone: 1-888-602-0000 Email: customercare@grainger.ca Online: grainger.ca

Authentic Canadian

Maple Flavour Ham

Your Trusted Food Partner

olymelfoodservice.com

Authentic Canadian

Maple Flavour Ham A Culinary Homecoming

Feelings of warmth, comfort, and home will emanate from this exquisite Maple Ham. The irresistible aroma is guaranteed to whet the appetite and draw a crowd. Olymel’s Maple Flavoured boneless ham has been adding authentic Canadian flavour and appeal to menus for the young and young at heart, from coast to coast to coast. Served at breakfast, lunch, or dinner – hot or cold – in an abundance of ways, this ham exudes the quality your clients deserve. No matter where it’s served, Maple Ham nourishes the heart of every plate and whispers “welcome home”.

• Code: 53702 • Description: Maple flavour boneless ham, uncooked, cured, ready to roast • SCC#: 90057459537024 • Format: 11.05 kg • Units per case: 9 (3 packs of 3 pieces) • Shelf life: 300 days at -18 °C

Full-muscle Authentic, artisanal semblance Maple and Smoke flavoured Approximately 1.2kg per unit Frozen with a prolonged (300 day) shelf life Flexible format – for small or large quantity Ease of use – cook from frozen Quality maintained during hot holding

Visit our foodservice website for more product inspiration olymelfoodservice.com

INSURANCE

Tailored insurance solutions for healthcare members Foodbuy has partnered with Selectpath to bring you tailored insurance solutions and coverage

Navigating the complexities of getting your business insured can be a daunting task for many. Recognizing this challenge, Foodbuy has partnered with Selectpath Insurance, one of the top insurers in the industry and a part of Navacord, a national insurance broker network. Selectpath shares Foodbuy’s unwavering commitment to serving the best interests of Members and offers specialized insurance programs tailored to the unique needs of those operating within the healthcare space, as well as a number of other business channels.

retirement communities, residential care, long term care, chronic care, and hospices. Additionally they cater to both business and personal insurance needs, general & commercial insurance, construction, hotel and condo insurance, to name a few.

Established in 1999, Selectpath adopts a personalized approach to help every client identify their challenges and seize opportunities. They provide tailored insurance solutions and coverage for independent living, assisted living and

“Selectpath helps operators look at their total insurance package needs including who is underwriting it. Unfortunately, most operators do not know this information.”

32 | Foodbuy Healthcare Buyer Guide

“We try to help operators understand what they can do to reduce their insurance rates. We educate operators on the ins and outs of the insurance industry”, explains Steve Cox, Managing Partner of Selectpath.

Cox continued, "At Selectpath, we operate independently from insurance companies. This eliminates any conflict of interest, and our mandate is to act in the sole interest of operators. The commercial insurance sector can be entrenched in traditional practices, leaving operators at the mercy of insurers' agendas."

Protecting residents and residential living Managing a retirement residence or long-term care facility involves navigating distinctive challenges. It's imperative to safeguard not only the well-being of residents but also that of your staff, volunteers, and visitors. Additionally, these facilities must protect their physical assets and equipment while consistently providing clients with a high standard of care that ensures a comfortable, dignified, and enjoyable quality of life. Says Cox, “Our association with Navacord enables us to establish agreements with numerous providers in this highly complex sector, which has become notably more demanding due to the impacts of COVID-19 and the resulting surge in class action lawsuits. I believe our distinctive strength lies in our comprehensive abuse coverage.”

Selectpath helps operators look at their total insurance package needs including who is underwriting it. Unfortunately, most operators do not know this information.” The primary and growing concerns within this sector revolve around potential lawsuits initiated by the families of residents. These lawsuits may stem from seemingly inadequate elder care or incidents of abuse involving staff. "We collaborate with facilities to ensure they have the appropriate risk management measures in place in the event of such occurrences," explains Cox. In cases where a family decides to take legal action against the facility, Selectpath is ready to provide support. Cox states, “We offer services such as appointing legal counsel, and if the facility is found liable, we want to ensure our clients policies provide coverage for any damages or settlements.”

Seeking support from Selectpath Selectpath possesses the means to assist businesses in securing their licenses and finances. However, cooperation

Steve Cox, Managing partner, Selectpath

from businesses is essential. Cox emphasizes, "We require a minimum of 30 to 45 days' notice and a willingness to work with us to complete the necessary applications. We have observed that although businesses want to save money, they are sometimes reluctant to allocate the time required to complete the applications."

Factors driving cost for these facilities Cox explained costs are largely dependent on the size of the property, the construction of the property; whether it’s a newer building, and if it is completely fire-resistive and fully sprinklered, etc. If the premise is safe, the other factors that drive most of the cost are from the levels of liability and the errors and omissions and malpractice. Giving an example, he says, “If we have an older facility that really has not been updated, then that property cost and premium could almost be on par with the liability cost because of the scale of life safety, which is not as broad as a newer building.”

Making the right decision So, why choose Selectpath? According to Cox, what sets them apart is their deep understanding of the industry. "We excel in securing proper coverage for abuse, molestation, professional liability, and malpractice because we can communicate with underwriters and negotiate on behalf of our clients. It's not just about physical assets and liability; we also provide risk management tools to administrators and staff. We address all our clients' pain points and get the job done."

Empowering Foodbuy Members Through Selectpath's expertise, transparency, and unwavering dedication, Foodbuy Members gain access to tailored insurance solutions, robust risk management support, and invaluable knowledge that can protect and propel your business to greater heights. Selectpath is a partner within Foodbuy’s Professional Services portfolio of solution providers. These partnerships are put in place to demonstrate our commitment to providing comprehensive business solutions that cater to the diverse needs of Foodbuy members while delivering exceptional value.

~Foodbuy Foodbuy Healthcare Buyer Guide | 33

SENIOR CARE COVERAGE

Insurance Protection for Senior Care Obtaining adequate insurance coverage is essential to protect against claims and lawsuits. That is why it is crucial to consult with an insurance broker who understands the particular risks and coverage gaps associated with senior care, and how to tailor insurance products to meet those specific needs. INDUSTRY EXPERTISE Using our specialist knowledge and deep understanding of the risks you face, we have developed insurance solutions as well as other tools, resources and value-added services that safeguard your facilities, assets, residents, staff and volunteers, as well as your goodwill and standing in the community. We’ll work with you to customize an insurance plan that delivers effective insurance protection by providing necessary coverages, including: •

Property – All risk

•

Business Interruption

•

Crime

•

Comprehensive Equipment Breakdown – spoilage of medication and food

•

Cyber

•

General Liability

•

Umbrella Liability

•

Abuse

•

Directors and Officers Liability

•

Professional Liability Healthcare Services

Contact your Selectpath service team for more information. Steve Cox, Managing Partner D: 519.963.2235 E: scox@selectpath.ca Dianna Brown, Account Manager D: 226.313.2964 E: dbrown@selectpath.ca

Local Touch. National Strength.™

CLAIMS ADVOCACY

RISK SERVICES

 Proactively assist with claims handling to ensure fair and expeditious settlements from insurers

 Loss Control

 Open communication & timely information with respect to the status of your claim  Specialized advisors to guide you through the claims process and advocate on your behalf to insurers

 Incident Reporting System Implementation Assistance  Risk Review and Audit Preparation  Safety Practice Review and Recommendations

LOCAL TOUCH. NATIONAL STRENGTH. Selectpath Insurance, a NAVACORD company, is a leading insurance and risk management brokerage firm dedicated to providing expert risk management and mitigation solutions to businesses. As a NAVACORD Broker Partner, Risk Balance offers increased sector expertise, expanded product offerings and stronger relationships with insurance companies. NAVACORD is one of Canada’s top five commercial insurance brokerages and a leader in risk management services with more than $3 billion in premiums. We leverage our national and global strength with the local-touch service of our specialized NAVACORD Broker Partners to deliver the trusted advice, expertise, and custom solutions that our clients need.

When it comes to business success, we take the long view. With your profitability at stake, you need strategic risk management and insurance solutions provided by industry leading experts.

310-700 Richmond Street London, Ontario, N6A 5C7

Selectpathinsurance.ca

1.888.327.5777

Local Touch. National Strength.™

Employee benefits don’t have to be complicated. Employers want to best programs at the best price. At Selectpath Benefits & Financials, we deliver in two ways: Beneflex Buying Group or Flex Benefits.

Selectpath Unique Programs Beneflex Benefit BUYING GROUP • $200 million in buying group coverage in-force • Lowest possible cost of insurance • Immediate improved net pricing • Improved/extended terms • 15-25% savings for regular risk programs

FLEX Benefits (Pooled plan) • Gold/Silver/Bronze/Flex Plus+ Plan designs • Pool rates — risk is spread over all members • Rate stability — 1 rate change in 5 years • Digital on-line member enrolment

Both programs offer advantages to employers. Selectpath will work with you to find the best solution For more information on this program, email info@foodbuy.ca

Housekeepin g and Mainten ance

Service

Back of House

Patient Care

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For more information on this program, contact: Gina Lewis Senior Account Manager, Foodbuy Canada Gina.Lewis@foodbuy.ca m: 647.909.0696

For inquiries about Foodbuy, email info@foodbuy.ca

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