2008 Report to the Community

800 PCH Hwy • Long Beach, CA 90806 (562) 435-3411 • fax (562) 495-1447 www.thinkgood.org

Non Profit Organization US Postage PAID AAM

Doing Good Creates a Lot of Hope

Goodwill. We’re about Inside: kindness, compassion Message from the President and Board Chairman page 2 and hope. Think of us as a helping hand Marisol Green, Graduate of the Year providing employment (Allied Healthcare Program) page 3 opportunities for those Tracey Phipps-Hughes, Achiever of the Year with disabilities and (Supported Employment Program) disadvantages who want to work toward a better life. Gloria Compean, Graduate Staff of the Year

Since 1929 Goodwill, Serving the People (Customer Service Training Program) page 5 of Southern Los Angeles County has Individuals, Businesses, and been a community resource providing Community Supporters pages 4 - 6 job training and employment to Goodwill SOLAC’s 2008 Successes page 7 thousands of people with disabilities and other barriers to employment.

Goodwill, Serving the People of Southern Los Angeles County 2008 Annual Report to the Community www.thinkgood.org

Dear Friends, What a difference a year makes! In the past year, we have witnessed financial crisis and collapse - from Wall Street to London and beyond; record-setting performances in the Olympics; the up and down pricing of crude oil; and the sometimes use of the word “depression” to describe our economic situation. For your Goodwill, 2008 was a year that demanded rigorous focus on balancing costs, impact and community needs. Often, the temptation was to “hunker down” with seemingly safe strategies. The reality is that our constituent needs burgeon in such times. Those needs, combined with Goodwill SOLAC’s commitment to long-term growth, required that we exercise even more creativity, planning, and investment, staying the course with a steadfast belief that “Doing Good Creates a Lot of Hope.” As unemployment rates reached heights not seen in decades, we responded by expanding our Workforce Development efforts: increasing “Positive Recruitment” job fairs, specific to local business requests; expanding several of our training programs; and opening our computer training lab to the community. Project M.O.V.E., our customer service training, added another class; Home Health Aide certification was layered into our Allied Healthcare (CNA) training program; and three new work training sites were added at two of our retail stores and within our centralized processing area. In total, we provided workplace education, skills training, work experience and/or job placement services to more than 6,000 individuals with disabilities or other vocational disadvantages, which is a 40% increase over the prior year. We expanded our retail operations, employment and work training opportunities in the City of Cerritos, with the addition of a new store. With this new addition, Goodwill now has 17 retail locations, with planning underway to open additional sites and relocate a few of our existing sites. LiNKS, our Sign Language and Interpreting services, expanded its service coverage by 51%, providing the ability for nearly 3,000 individuals to participate fully in a hearing society. As we move into 2009, our newest social enterprise, Shred4-Good, document destruction, will provide additional employment opportunities, expand our recycling efforts, fulfill the needs of business compliance, and prevent identity theft in our community. While the needs are greater than ever, so is Goodwill’s impact. Our work is only possible because of the dedication of our staff, donors and shoppers; the input and support of community businesses, community leaders, foundations, and government institutions; and the leadership of our Board of Trustees. We have been Doing Good and Creating a Lot of Hope for the past 79 years, and nothing, including a recession, will change that, thanks to the tremendous support we receive from YOU.

2009 Board of Trustees Officers

Ronald Bitzer Susan Byrne Tracy Colunga Jeff Cornejo, Ed. D. Laura Griffin Hanley Jimmy Jones Corinne Schneider-Jones Robert Laskey James Lawson, Esq. Josef Levy Michael Pauls Stanley Raskin Kimmo Sahakangas Matthew (Matt) Saldana Harry Saltzgaver Julia Scalise Richard Thor Rev. “Kit” Wilke Peggy Bryant Trustee Emeritus In Memoriam Ronald Casriel May 9, 1932 – September 9, 2008 Board Officer 2002 – 2008

2009 Goodwill Guild Donna Becker Melva Miller Ronni Gates Giselle Berg

Julie Dover Ben Espitia

Richard Guiss Chuck Scarpaci

Janet McCarthy-Wilson President/CEO

Larry DeJarnett Chairman of the Board

President Vice President Treasurer Recording Secretary

Leadership Steering Team Janet McCarthy-Wilson Sola Fa’atulu Michael Calhau

Karen Tovatt

Editorial Credit

Commercial Operations

CARF Accreditation $15,364,944 74%

Administration & Support $2,630,547

13%

Service Delivery

13%

$2,757,712

Fundraising, Grant Writing $132,594

Trustees

Bill Everett

In goodwill,

Chair Vice Chair Secretary Treasurer

Larry DeJarnett Bradley Ward Chuck C. Tucker Edward Pearson

2008 Financial Statement

President & CEO Executive Assistant Director Finance & Information Technology Director Sales & Operations Director Workforce Development Director Corporate Compliance Director Public Relations & Development Director LiNKS Sign Language & Interpreting Services Director Human Resources

Richard Guiss Editor & Writer Graphics & Production Haines & Co. Graphic Designer Gary Cieradkowski

Total

1%

$20,885,797 100% Commercial Operations Administration and Support Service Delivery Fundraising, Grant Writing

CARF International accredited Goodwill SOLAC for a period of three years for its Community Employment Services, Job Development, Job Support, Job-Site Training, Employment Services Coordination, and Employment Skills Training Services. A three-year accreditation represents the highest level of certification that can be awarded to an organization. It reflects Goodwill SOLAC’s substantial conformance and high-quality operations and commitment to continuous quality improvement. The organization also received exemplary conformance in their response to the needs of the community in the development of a comprehensive Allied Healthcare Certified Nursing Assistant Training program, and the organization’s commitment to assist ex-offenders and developing relationships with felony–friendly businesses.

The 2008 financial statement is fully audited by Harrington Group, Certified Public Accountants, LLP. To view a copy of the report, visit Goodwill SOLAC’s Website at www.thinkgood.org.

2008 Agency Successes 2008 marked our 79th year of providing a “hand up, not a hand out,” and we continue to grow stronger every year. Thank you for helping us continue to serve the communities of Southern Los Angeles County – The following are our “successes” by the numbers:

1,000,000 dollars in combined store sales accomplished for the first time for all 12 months 867,026 store sales transactions 349,419 individuals donated material goods 39,400 net proceeds raised by Goodwill Guild Volunteers 9,161 paychecks issued 6,285 people received workforce development services 4,838 people applied for a job at Goodwill 1929 was the first year Goodwill provided services to the community 1,030 people trained for specific industries 49 Allied Healthcare program graduates 1,109,768 pounds of electronic waste collected and diverted from landfill 341 individuals employed by Goodwill at year end 218 individuals placed in competitive employment 2,896 people provided sign language interpreting services 10,200 sq. feet of new store located in the City of Cerritos 2008 marked the year Shred-4-Good, document destruction, envisioned

2008 Goodwill Individual Donors continued Janice Dalton Ms. M.L. Daly Glen Danielson Nadine Jarand Davies Ethel Davis Patty Davis Virginia M. Davis Mr. & Mrs. Robert Dearring Larry & Mary DeJarnett Mary D’Ettore Elizabeth Dickinson Karen Douglas Ruth J. Durkin Sharon & Kent Eastman Richard Endres James E. Enstrom Jane Erdmann Jens Eriksen Helen Fernandez Charlotte Ferris Mr. & Mrs. George Florman Robert & Mary Lou Franck Joyce M. Fukumoto Curtis J. Gadson Richard & Peggy Gainer Pearl Galasso Richard & Ronnie Gates Lynn Gesner Maria Giesey & Jim Anderson Mr. & Mrs. Yale Gieszl Angelina Glomb Marcy Goldenberg Helen L. Goring Kat Goyan William B. Grant Richard Green Ms. Andre Guiss Mr. & Mrs. Jose Gutierez Ronald & Mary Hackworth Thomas & Gayle Hall Barbara Hankins Laura Griffin Hanley Linda S. Hannon Ricky Harris Wendell Harter Marilyn Hauser B.M. & D.H. Hay Richard Henke Leslie Ann Herbst Virginia Hicks Jack & Erica Hoffman Mr. & Mrs. Peter Hogenson Lynda Holmes Ted & Lynne Horn Mitchell & Tori Hudson Joseph Hunt Tacy A. Hunter Zigmund Huss Mr. & Mrs. Ernest Jacobs

Marisol Green, Graduate of the Year Mrs. Cherolyn J. Jakway Mr. & Mrs. George Janich Mickie Jenkin Esther M. Jenkins Al Jicha Ms. Hattie D. Johnson Judy Johnson Corrine Schneider-Jones Chari Jones Charlotte Jones Jimmy Jones Patricia A. Jones Aladar Kabok Roni-Sue Kiser Caroline Klund Mr. & Mrs. John J. Kondon Kenso Kono Sarah Konstan Andreas G. Kostelas Billy Kudron Richard E. Lambert James N. Lamhofer Sally Lane Robert Lara Sheila A. Larson Mr. W.E. Larson Robert & Carleen Laskey James D. Lawson, Esq. Mr. & Mrs. Richardo B. Lejano Barbara A. Lesure Joe & Lysa Levy William Lively Robert Lockshire Gina M. Lombardi Rose Lozano Stanley Lozo Mary Ludwig Mr. & Mrs. B.L. Luxa Capt. & Mrs. James Lynch Waldean Mackey John W. Majeski Jr. Florence Maneses Mrs. Anita Manley Patti & Randy Martin Teresa Martinez Donald U. McBride Dale McClain Gerald W. McGee Dixie McKee Nancy McKeever Dee McKinney Arthur & JoAnn McLendon Kenneth A. Meersand Boris Melcomian ames & Melissa Mercurio Barbara Merrick Nancy Merrill Henry Meyer Frank & Marilyn Miles

Melva Miller Ms. Camille Millette Mr. & Mrs. Edward Mitchell Louise M. Mohler Laurencia L. Moore Mr. Robert Murphy Martha A. Neil Richard W. Nichols Pam Nix Chuck Nye Dr. Nancy Oliver Neil & Lois Olsen Ms. L.J. Olsson Mr. & Mrs. Thomas Oury Grady Paine Beverly Pandora Gamanlal Patel Michael Pauls Barbara Paulson Edward Pearson May Pinkman Joanne Pinner Lucy Portugal Carolyn Powers Frank A. Powers John R. Pownall Ronald Radcliffe Stanley & Judith Raskin Catherine Ratner Betty Richards Hazel Richards Anna Rojas Dr. & Mrs. John Rowe Steve Running Carol Sage Kimmo Sahakangas Matt Saldana Harry & Marie Saltzgaver Mr. & Mrs. David Samson Daniel F. Sanchez Diane R. Sappington John Sausen William E. Sawrey Julia Scalise Josephine V. Schaniel Jean M. Schmidt Mr. & Mrs. David M. Schnapp Rosemary Scott Natalie Sellers Dorothy Sharp Beverly Shaver Milton Shepherd Walter Shields William Sichel Morene Simon A.O. Smith Aniko Smith Lillian Sons

Rose (Mickey) Spalding Nancy Speizer C. Stanbery Richard Stankey Randy Steinberg Harry Steinhoff, Jr. Wanda Sterner Clinton & Carolyn Stickney Diane Stone Diana Summerhayes Mrs. Robert Surber Mr. & Mrs. Jack D. Suttle Terry Taugner Loraine Terrebrood Yogendra R. Thakar Richard & Ann Thor Coretha M. Timko Lonnie R. Timney Charlotte Tomlinson Sue Torres Mr. & Mrs. Alvin Trafton Maxine Trevethen Charles C. Tucker Mr. Jason M. Tugmon Dr. Willis E. Tunnell Dana Tuttle Rita Valentine Barbara Van Voorhees Barbara Vander Sommen Jon R. Vandercook Christopher W. Vanderveer Emmanuel CM Vasilomanolaki Mr. Chris Velline Claire Vincent Richard V. Wallace Brad & Kim Ward Cheryl L. Ware Helen Watanabe Robert Weakley Pat Weber Mr. & Mrs. David Weir Magda Wendorff Doris White Mr. & Mrs. John Robert White Jr. Doug & Janet McCarthy-Wilson Robert Wigod James C. Wilcox Rev. “Kit” Wilke Mr. & Mrs. Joe Wilkerson Gloria Williams Elaine Winston Daniel L. Winter Patricia Wohlford Wayne Wong Mr. & Mrs. James Yoh Mrs. Flora Jane York George Zettler

Marisol, who is a Clinical Care Partner at Santa Monica UCLA Orthopedic Hospital, says her daily motto is, “I am going to learn something new today.” Marisol’s outlook and motivation is a testament to what she has accomplished in only one year. When Marisol enrolled in Goodwill’s Allied Healthcare Training Program in December of 2007, she was a single mom, struggling to continue her studies in nursing, separated, and seeking employment to support herself and her two children. Marisol said she never had a strong foundation in the nursing field, and Goodwill gave her a better feel for the job. There was a sense of caring and the program’s structure prepared her for what she is doing today. Marisol believes so much in the program that, on her own time, she has returned to serve as a mentor to the new students, and whenever someone asks she recommends Goodwill SOLAC’s Allied Healthcare Training program. “I have options now. I am saving money, learning as much as I can, and I am happy where I am in my life.” She is also setting her sights on furthering her career and pursuing studies to be an R.N. (Registered Nurse).

Tracey Phipps-Hughes, Achiever of the Year Tracey is a participant in the Supported Employment program through its group work enclaves in the agency’s retail stores. As a Sales Associate, Tracey performs the same tasks as the other members of the team. She sorts and prices the clothing and other donated merchandise. She also stocks shelves and places clothing and other items on the sales floor. “It feels good to know I am paying for my own expenses and a place to live,” says Tracey. She said that working is important to her and that she likes to challenge herself. She proved this on her first day. Since she was familiar with the job and group environment, she took the lead in the work group. The only task, at the beginning, was selecting the bus routes. Tracey needed to plan for four buses each day. She took one bus from home to the store, then another from work to school to pick up her son, and then another back home. Today she is working at another Goodwill SOLAC store and only has to take one bus since she lives nearby. “Working has helped me a lot. I’ve learned how to get along with people and it helps me to speak out more. I used to be the shy one and it has boosted my confidence and self-esteem.” Tracey said having a job has also made her a better parent. Working and contributing to the household sets a good example and as a role model for her son to see that working is good.

2008 Business Partners Ajilon Staffing Alamitos Belmont Rehab Facility Alcoa Fastening Systems, Fullerton Alltrade Tools LLC Allwin Trucking Avon Cosmetics Bally Total Fitness Brinderson - Torrance Broadway By The Sea Convalescent California Conservation Corps Cambrian Home Care Cherona’s Place City of Long Beach Main Public Library Country Villa Seal Beach Health Center Dial MED Home Care Disabled Resources Center, Long Beach Edgewater Skilled Nursing Facility Fairview Developmental Center First Transit Herbalife International - Carson Home Depot, Long Beach & Signal Hill

Home Watch Caregivers Honeywell Independent Care Inc. Knott’s Berry Farm Long Beach City College Los Angeles 18 TV Los Angeles County Office of Education Los Angeles Unified School District Macy’s Department Stores Main Line Incorporated, Torrance Manpower Marriott Vacation Club International McDonald’s Mega Truck Transportation Mental Health of America, Long Beach Mitchell Group Home OfficeMax Orange County College of Optometry Pacific Palms Health Care Center Pavillions, Lakewood Ronald Reagan UCLA Medical Center Salus Homecare Services

Salvation Army, Long Beach & San Pedro Securitas, Signal Hill Shell Oil Refineries Sparkletts Water Staff Pro, Long Beach Convention Center Staples, Torrance Sunrise Senior Living, Hermosa Beach Supply Central Distribution Target, Cerritos & Seal Beach Time Warner Cable TJ Maxx, Long Beach Union Mission Universal Protection Services UPS, Cerritos US Census Bureau, Long Beach Office Veterans Affairs Medical Center, Long Beach Volt Workforce Solutions VONS/Safeway Waste Management, Inc.

Corporate Donors 2008 Aegean-Designing Whims A.J.N. Co. Inc. Albertson’s AMT– American Express Travel Anaheim Ducks Arnold Palmer Enterprises AVI Hotel & Casino Babouch Moroccan Restaurant Bel-Shore Florist Boomers!, Irvine Bristol Farms Build-A-Bear Workshop California Office Systems Camelot Golfland Cerritos Center for the Performing Arts Chick-Fil-A, Cerritos Claim Jumper Crowell, Weedon & Co. Curtain Call Dinner Theater Dana Point Double Tree Hotel Deli 456 Disney Worldwide Don Laughlin’s Riverside Resort Dr. Phil’s Show Duffy, World’s Premier Electric Boat

Duke’s Restaurant El Cortez Hotel & Casino El Galleon Restaurant Eliza Salon Enrique’s Restaurant Farmers & Merchant Bank Finbars Italian Kitchen Fitzgeralds Casino & Hotel Frenchy’s Bistro Ganahl Lumber Garden Fresh Restaurant Corp. Glorietta Bay Inn, Coronado Haines & Company, Inc. Hearst San Simeon State Historical Monument Heery Hof’s Hut Restaurant Home Depot Foundation Honda Center Hornblower Dining Yachts Howard’s Ice Cream & Yogurt on the Boardwalk International City Theatre Jamba Juice Johnny Reb’s Inc. Katja Jones D’Aversa Salon Kelly’s King’s Seafood Company

Kroger LegoLand California Little Fish Theatre Co. Long Beach POP’s Concert Long Beach Playhouse Long Beach Symphony Orchestra Los Alamitos Race Course Los Amigos Country Golf Course Los Angeles Angels Of Anaheim Los Angeles Clippers Los Angeles Dodgers Macaroni Grill Marie Callender Pie Shop Marriott Anaheim Marriott Long Beach Massage Therapy of Long Beach Michael’s of Naples Ristorante Mimi’s Café Musical Theatre West Norm Reeves Honda Olives Original Jack’s Restaurant Pacific Park, Santa Monica Pala Casino Parker’s Lighthouse Patty’s Place Pechanga Resort & Casino

Gloria Compean, Graduate Staff of the Year Gloria works on Goodwill SOLAC’s Contract Custodial Services Team, which cleans and maintains the agency’s facilities, and for local businesses and city agencies. Because of her work ethic and performance, she soon received a promotion and is a key employee who rotates between the agency’s contract with the Metropolitan Transit Authority and the City of Carson (maintaining the city’s more than 100 bus stops). Gloria, who is a graduate of Goodwill SOLAC’s Customer Service Training Program (Project M.O.V.E.), credits the program with giving her a sense of purpose. “The program was a lifeline for me. It renewed my spirit,” says Gloria. “This job has helped me to heal and look toward the future.” Before she enrolled in Project M.O.V.E. nearly two years ago, she had reached ground zero. Domestic issues that ended her marriage and a lot of “bad choices” led her to a sober living house in San Pedro. She completed the customer service and life skills instruction and her internship with Custodial Services, which also had a job opening. Based on her performance she was offered the job. “Goodwill accepted me. They looked beyond my background and gave me a chance to support myself and begin a new start. I have my own apartment, pay my own rent, I feel more assertive and I can take care of myself. I have come a long way.”

2008 Corporate Donors continued

2008 Goodwill Individual Donors

Real Mex Restaurants River Palms Resort & Casino Riverside Hotel & Casino Resort Riviera Hotel & Casino San Simeon/State Dept. Of Parks & Recreation Sandy Witzling, M.D. Schooner or Later See’s Candies Souplantion South Point Hotel & Casino Spirit Cruises Starbucks Taco Beach The Belmont-Athletic Club The Big Red Bus The Pizza Place The Queen Mary Tiffany’s Dress Outreach Shop Tranis Restaurant Wal-Mart Women’s Assoc. of Covenant Presbyterian Church Yard House Yuno Financial Group Zoological Society of San Diego

Mr. & Mrs. Lorin Aird Mrs. Lucinda Akana Mary Albers Mary Spring Albrecht David M. Alexander Grace Alexander Betty Algie Mr. & Mrs. Robert Allison K. Marie Anthony John Argeris Nancy Arnold Charles K. Asato Mr. & Mrs. Raymond Azar Nancy Baran E.N. & Margaret Barnum Steven Barryte Elizabeth M. Barsley Kathy Baston Medie Bautista John & Donna Becker Mr. & Mrs. Don Beegle Vernon Benson Giselle Berg Leslie E. Berg Maria Berry Evelyn Binder Ronald Bitzer Mr. & Mrs. James Blake

Audrey & Doug Bombard Robert W. Bowden Jim Brown Barbara Ann Brueggemann Jack & Peggy Bryant Virginia L. Burke Jacqueline Butts Susan Byrne Warren G. Cable Susan Carney Erotida Carreon Mario Casaclang Ronald & Helen Casriel Frank & Lisa Chapman Allen & Judi Chowen Walter Christmas Gerald Cocks Leslie & Kenneth Collins Tracy Colunga Glenn & Jeanne Conway Mrs. Juanita Cooke Elaine Cooper Lonnie & JoAnn Cope Marian Cormie Jeff & Cheryl Cornejo Melinda Cotton Dr. Peter P. Coukoulis Nemia Cuenca Virginia Culp Randolph Currin Jr.