Thank You
Paths to Work Lead to Hope
P Chairman’s resident’s Letter Letter
Goodwill is more than a retail store, more than a donation center. These are simply the most visible aspects of our organization. Beyond these visible entities are thousands of incredible stories about people – touched by Goodwill’s mission – who were given hope. Hope plays a crucial role in the lives of the people we have served for the past 82 years and offers the human spirit a chance to envision the good things that work can offer. Equipped with that approach, we served nearly 4,500 individuals who came to us seeking skills training, work experience and employment placement. While some economic indicators showed signs of improvement late last year, the unemployment rate remains a challenge. As an organization, adapting to change and creating growth is essential. With this in mind, we adopted a new Three-Year Strategic Plan. This comprehensive plan focuses on serving people more effectively in specific growth industry sectors, followed by continuous improvement, innovation, and investment in people and operations. Our mission, principles, and capabilities have stood the test of time because of the enormous support from our community. As in the case of any business, it’s the quality and dedication of the team that make things happen. The founder of the Goodwill Enterprise, Dr. Edgar Helms, said over a half a century ago, “Do not be satisfied until every unfortunate person in your community has the opportunity to develop to his fullest usefulness and enjoys abundant living!” The individual success stories you’ll read in the following pages show Dr. Helms’ vision lives on. I thank you for making our mission your mission as we work together to build a better community. By helping people see opportunities and hope in the face of hard times, we can get people back to work.
Janet McCarthy-Wilson President & CEO
Chairman’s Letter
The Goodwill movement began over a century ago in response to the needs of individuals and the community during difficult economic times. Current economic challenges highlight the vital role that our organization continues to fulfill in the communities we serve. The board’s vision of our expanding impact upon the community is articulated in the Strategic Plan. This plan creates the foundation and sets the expectations for aggressive growth and greater achievement over the next three years. The theme driving that plan is stated in one word: Hope. Hope is a life force that empowers people to move toward their goals and dreams. It keeps people alive in difficult circumstances. An individual’s personal relationship with hope influences his or her daily actions. Goodwill agencies throughout the state of California brought hope to people seeking a second chance. In 2010, California Goodwills (of which there are 13) partnered with Elliot D. Pollack & Co. in the development of an annual Goodwill Economic & Fiscal Impact Statement. Goodwill organizations directly affect the quality of life in our community, state, and across the nation by providing critical services, inspiration and social action. They affect how we live, what we value, and where so many turn for needed assistance. The Economic Impact of Goodwill SOLAC’s mission placed 185 job seekers into jobs in 2010. The average hourly wage per placement was $11.85, working an average of 36 hours per week for nine months. The ripple effect of those jobs throughout the economy generated an additional 32 jobs for a total of 217 jobs, with total wages of $6.3 million and a total economic impact of $13.3 million. Goodwill’s legacy for more than a century is being a beacon of hope in the communities we serve and to the people who walk through our doors. Our vision for the next three years is to fuel hope through our training, education and job opportunities. Guided by our mission and working as a united force, I am confident that we will continue to help individuals and their families by providing hope through the Power of Work.
Brad Ward Board Chairman
Gregory Brooks
Rosilind Cole
Gregory Brooks, like many others, made a mistake, and the moment he read the words “The State of California, City of Los Angeles vs. Gregory…,” he knew what he had done and accepted the consequences. This personal insight put him on a path that led him to where he is today.
When Rosilind was old enough to understand, she accepted that she was born with a mild developmental disability, but she didn’t allow it to stop her from capitalizing on her abilities. Through the support of her family and her studies in special education classes, she learned coping and independent living skills, along with the basic academics of math, reading and writing.
Employee of the Year
Some say a person is a product of their environment, perhaps. However, it’s really about an individual’s inner strength and determination to live a healthy and productive life. Gregory’s inner strength and determination set an example that provides a road map for others under his supervision to follow for success. Everyday Gregory demonstrates his determination to be a productive employee and to contribute to society. Gregory’s work ethic at Goodwill in some ways mirrors his work in the prison’s Gate Program, a custodial program allowing inmates to work outside the gates. They cleaned and maintained the grounds, facilities and also worked in the food and supply warehouse. His exemplary behavior, work ethic, and successful completion of rehabilitation programs all led to Gregory’s release after serving seven years of a 10-year term for possessing a controlled substance for sale. Gregory oversees Goodwill’s Custodial Services Team of eight employees who clean and maintain all of Goodwill’s facilities. Additionally, his team performs custodial work for local businesses, as well as through our contracts with the City of Carson and the County of Los Angeles Metropolitan Transit Authority (MTA). Gregory is a dedicated staff member who consistently maintains an exemplary work ethic and exceptional personal character. Because of his 180-degree redirection to HOPE Street, Goodwill will continue to support him on his path to success.
Achiever of the Year
She also had a natural ability, one many do not possess: athleticism. At 19, she participated in track and field events in the Special Olympics. She ran the 50- and 100-meter dash and competed in the long jump. During her track and field years, Rosilind qualified for the 1983 Nationals in North Carolina. Her “track” record has also shined in her employment at Goodwill. Through various supported employment work opportunities at Goodwill and in the community, she has worked in the Goodwill SOLAC cafeteria and as a sales associate in its retail stores. Since 2005 she has worked at Herbalife, a health care-related products distributor, doing assembly/packing work. Additionally, as staffing requires she also works at Goodwill’s secured document shredding service, Shred-4-Good. Rosilind used to have trouble taking directions or accepting constructive criticism at home, in the workplace and on the sports field. But her experiences and development in the workforce have brought about a change. Now Rosilind eagerly accepts direction and assistance from others. Rosilind says that working has made her more confident and comfortable speaking with people and has given her a sense of accomplishment because she can buy the items that she needs with money that she has earned.
2010 Goodwill SOLAC Partner Agencies (for Employment Placement) ACE Relocation AEG Orange County ASGI Accredited Nursing Care Adel Wiggins Group Alamitos Belmont Rehabilitation Center Alamitos West Health Care Center Albertsons All Phase Almark Inc. Ashford University Asian Youth Center Attentive Home Care Bank of America of Glendale Berry’s Security Broadway by the Sea Brookdale Nohl Ranch Inn CBS Personnel Services Cambrian Home Care College Hospital Costa Mesa Colonial Care Center Community Hospital of Long Beach Country Villa Seal Beach Health Center County of L.A. Cyberdefenders Diamond One Downey Community Health Center Edgewater Skilled Nursing Center Emeritus Senior Living Chatsworth Exclusive Protection Inc.
Extended Care Hospital Westminister Glendale Memorial Hospital Goodwill, Carson Store Goodwill SOLAC Health Care Talent Hillcrest Care Center Home Depot In-Home Supportive Services Inter-Community Care JMKC Express Kaiser Foundation Hospitals Knott’s Berry Farm Kohl’s LAUSD Cal Work Training Program LivHome Long Beach Travel Center Inc. Los Alamitos Belmont Rehab. Facility MV Transit Mario A. Pacada, DPM Inc. Marlora Post Acute Rehab Hospital Maxim Health Care Services Nurse Finders Olan Mills Inc. Pacific Maritime Path Point Phone Matters Inc. Police Expo/ Reinbret Inc. QSC Audio Products RPP & Van Kleeck General Contracting Regency Oaks Convalescent Center SSD Social Security Disability Advocates
Sankara Investigations Schipper’s Investigations Schipper’s Express Senior Solutions Team Shell Long Beach Transit Center Sisco Business Services Skylight Convalescent Hospital Staffing Systems Starving Students Movers Stewart Independent Living Services Synergy Home Care Temps Inc. The Wave Salon and Spa Tooties Restaurant & Bar Torres Martinez Desert Cahuilla Indian Turney Maintenance Inc. U.S. Census Bureau U.S. Vets Villa Maria Care Central Vons (Long Beach) West County Medical Corp. Windsor Gardens Convalescence Center Young Horizons
2010 Goodwill Corporate Donors A.J.N. Co., Inc. American Red Cross, Greater Long Beach Chapter Assistance League of Long Beach Bixby Knolls-Reba Hannay Boys TV Plus Repair Cal Bowl Enterprises
Calif. Heights United Methodist Church
Long Beach Post Office
Cal State, Long Beach
Los Altos United Methodist Church Long Beach
Calvin Davis
Mainer Berths
Canfield & Assoc., Inc. Carnival Cruise
Naples Improvements Association
Cars 4-Causes
Nordstrom Rack
Catalysts Homes
Nordstrom, Redondo Beach
Children’s Thrift
Norm Reeves Honda
Crowell Weedon & Co.
Oberthur Tech
Designer 8 Furniture Rental
Our Saviors Lutheran Church Long Beach
Dixon Sports Computing El Dorado Seniors Farmers & Merchant Bank Fosberg Cleaner Goodwill of Southern California Greek Orthodox Church Long Beach Holy Trinity Church Long Beach Intercontinental Art, Inc. Isee Beauty, Inc. Joann’s, Long Beach Joann’s, Torrance
Promanado at Playa Vista Rancho PV Preschool Robert A. Millikan High School St. Cross Church Hermosa Beach St. Timothy Lutheran Church, Lakewood Sandpiper Jr’s Science Center Sierra Management Signal Hill Department of Public Works
Joshua Beard
South Shore Management School
Kaiser, Torrance
Starbucks
Kroger
Tell Steal, Inc.
The Lafayette
Tidelands Oil
Lagoon Play Group Long Beach
Toyota Motor Sales
Living Christmas Co.
The United Methodist Women
Long Beach Women’s Shelter
Williams Boxing Gym
Long Beach Convention Center
YMCA Downtown Community Development
Long Beach Marriott Airport Hotel
YTI
Long Beach Multi-Service Center
2010 Goodwill Donors Gonen Abrahami Morton Adcock Mr. James D. Addis Mr. & Mrs. Lorin Aird Mrs. Lucinda Akana Irene Alameida Maria E. Alarcon David M. Alexander Grace Alexander Betty Algie Barbara Allen Minnie M. Allison Lucy Anderson Mark Anderson Robin Arellano Herb Axup Mr. & Mrs. Raymond Azar Martin Babcock Nancy Baran Carol & David Barker Mr. Michael Barry Elizabeth M. Barsley Phillip Baxter Jeannette Bayless Dorothy W. Beachler John & Donna Becker Mr. & Mrs. Don Beegle Barbara Bell Antonio Benitez Ritt Berry Robert Bethmann Evelyn Binder Marlene Blake Marilyn Blankenship Dave Bockelman Karen Hopkins & Lou Bodnar Robert W. Bowden Dan & Silvia Bowling Michelle Boyar Mrs. Jeanne Bradham Dennis Brown Barbara Ann Brueggemann Jack & Peggy Bryant Virginia L. Burke
Joseph Burton William Burns Wayne L. Butterbough Jacqueline Butts Julita Cabillan Warren G. Cable Mike Calhau Barbara Carlson Linda & Michael Carpenter Cecilia Carroll Marsha Carry Gloria Carver Joseph Caruso Arlene Cass Gonzalo Castaneda Cherry Centinia Frank & Lisa Chapman Prem Chatwani Walter Christmas Catherine Ciampa Edmund Clarke Jr. Candy Coate Gerald Cocks Nelson Cole Leslie & Kenneth Collins Frank & Michelle Colonna Niketut Combs Ann Comier Mrs. Juanita Cooke Lonnie & JoAnn Cope William Cornellius Sean Cotter Melinda Cotton Dr. Peter P. Coukoulis Steve Cramer Patricia Cudrake Virginia Culp Randolph Currin, Jr. Pamela A. Dacoff Janice Dalton Glen Danielson Howard Darvey Nadine Jarand Davies Ethel Davis Virginia M. Davis Joy Davis-Reyes Klila Ann Dawson-Weber Mr. & Mrs. Robert Dearring David De Camp
Reginald K. Baggett Graduate Staff
After a series of bad luck, poor decisions, and a stint of unemployment which led him to being homeless, Reginald learned about Goodwill through the Long Beach Multi-Service Center. He entered the Life Skills Training classes where he said the training helped to strengthen his networking and relationship building skills, boosting his confidence. This empowerment gave him the courage to seek out job interviews. In the job preparation classes, he was taught the skills of interviewing, presenting himself, and the art of listening. Utilizing these networking, interviewing and attention-to-detail skills, he pursued and landed a job here at Goodwill SOLAC as an Attended Donation Center Floater. Reginald was inspired by football great Jim Brown, who always said that the most important contribution a player can make to his team is to show up and give 100-percent effort. And Reginald is the ultimate team player. When the team achieves their milestones, it gives him pleasure to say, “We did it!� Recently, Reginald achieved another milestone in his life plan. Building on his training and experience at Goodwill, going that extra mile to turn his dreams into reality, he acquired a new job with Goodwill in Texas.
Larry & Mary DeJarnett Daniel Descargar George & Gloria Deukmejian Leonard Deutsch Robert & Martha Dickerhoff Elizabeth Dickinson Elsie Dohzen Lis Doyle Helen Duncan Ruth J. Durkin Donald W. Earl Sharon & Kent Eastman Loretta Elliott Charles Ellison Jane Erdmann Jens Eriksen Mr. Robert Espinoza Mr. Arthur C. Evans Oluwatoyin Fabuluje Joanne Fellen Gloria Ferruccio John & Debra Fisher
Thomas & Carol Fitzpatrick Mr. & Mrs. George Florman Francis Forbs Paul K. Fraser Curtis J. Gadson Orlando Galera Richard & Ronnie Gates Ms. Virginia Gerisch Lynn Gesner Mr. & Mrs. Yale Gieszl Sandra Givehand Christopher Goodwin Ricardo & Velia Gonzalez Richard Green Lesley Green-Baker Dorothy Greenfield Eric Griffin Robert Griley Beatrice Guerrero Patrick & Dorothy Hale Linda Hardin Frances Harding Harshaw
Gary & Diane Hastings Diane Hatch Lenore Headley Ruth Henderson Richard Henke Janis Henthorn Leslie Ann Herbst Lucille Hernandez Virginia Hicks Radm. & Mrs. John Higginson Yoko Hirata Oliver Hitter Mr. & Mrs. Peter Hogenson Mitchell & Tori Hudson Waver G. Humphries Joseph Hunt Milton Hunt Tracy A. Hunter William Hunter Zigmund Huss Daniel B. Hutchison Joan Hutchinson
2010 Goodwill Donors, continued Theda Jacobson Mrs. George Janich Cher Jardin Judy Johnson Charlotte Jones Corrine Schneider & Derrick-Jones John Jones Richard Jones C.E. Jordon Sitara Kaiser Midori K. Kamei David & Karen Kametani John M. Kellam Leroy Keranen Marie King Charles Kinsler John Kirk Roni-Sue Kiser Caroline Klund Edwin Kneisly James Knigge Robert Koch Mr. & Mrs. John J. Kondon Kenso Kono Sarah Konstan Andreas G. Kostelas Michael Kushner George Lambropoulos Rose M. Landreth Patricia Landry Sally Lane Marilyn Larson Sheila A. Larson Robert & Carleen Laskey Brian P. Lauffer James D. Lawson, Esq. Pat Lazeroff Margarita Ledesma James Lee Mr. & Mrs. Ricardo Lejano Norma Levy Joe & Lysa Levy Mary Lewis Ruth Lipski Robert Lockshire Mike Logan
Karen Lopez Mary Ludwig Binh Luong Mr. & Mrs. B. L. Luxa Leland Lyons Alicia Martine Magnus Suzanne Maiden John W. Majeski Jr. Michael Malgeri Marianne A. Malloy Margaret Malone Florence Maneses Alea Mangol Mr. & Mrs. Allen Manley Nader Mansour Paul Marin Aaron & Barbara Marks Richard & Yolanda Marninez Patti & Randy Martin Teresa Martinez Zahra Massoudian Mrs. R.E. Masters Craig Matheny Ralph & Nancy Mauger Carolyn McAuliffe Dale McClain Patti McDaniel John McDonald Mary McDonald Shirley McDonald Gerald W. McGee AJ Meilan Boris Melcomian Saturnina Mercado James & Melissa Mercurio Nancy Merrill Henry Meyer Marilyn Miller Melva Miller Lynn Millikan Mr. & Mrs. Edward Mitchell Armand R. Mojica Shirley Mokren Mr. Robert Murphy George Murrell Leonard & Joalyn Mushin Dudley Muth Shizuko Nakamoto
Mr. & Mrs. Shohdy & Anacimon Nakhla Helen Najar Tyren Nauls Margaret Nees Martha A. Neil Fotine D. O’Connor Beverly & William O’Neil Shawn O’Donnell Eugene H. Ogle Mr. Arnold Ohashi Omolara Okuwubi Nancy Oliver Neil & Lois Olsen Susan Duphily Oluwatoyin Albert & Carol Ostberg Mr. & Mrs. Thomas Oury Lavonne Page James Patchares Bette N. Patchen Donald & Sandra Peasley Edward & Lynda Pearson Raymond T. Pederson Connie Pena Brian Pham Joanne Pinner Elizenobia Porter Betty Pouliot Veronica Powell Carolyn Powers Mike Pullselich Ronald Radcliffe Rebecca Rangel Robert Rathe Catherine Ratner Felicidad Reyes David Rich Betty Richards John E. Roberts Ms. Cathy Robinson Donalee Robinson Don & Shirley Robinson Juan Rodriquez Anna Rojas Ezell & L. Rosborough Stanley Rosenfeld Tom Rossin Gail & Ray Roulette Dr. & Mrs. John Rowe
Eva St. Royal Emmanuel Ruivivar Adele Ryan Harry & Marie Saltzgaver Richard Saliture Mr. & Mrs. David Samson Thomas Sanchez Thomas & Carolina Sanchez Victor Sastre William E. Sawrey Josephine V. Schaniel Jean M. Schmidt Mr. & Mrs. David M. Schnapp K.B. Schoof Lou Schreiber Kathleen Schuck Ann Schultz Priscilla Schultz Kenneth Schultz Charles & Carol Scott Michelle Scott Robert Segal Milber Segerblom Natalie Sellers Stephen Sellers Nanda Senathi & Family William A. Senior Marjorie Shaver Walter Shields Mrs. Jean A. Shimizu William Sichel Tommie R. Sloan John David & Minnie Smith Lillian Sons J.R. Sosoka Rose (Mickey) Spalding Georgia Spencer Mr. Kenneth Spooner C. Stanbery Lenora Stango Richard Stankey Pat Stanyo Harry Steinhoff Jr. Wanda Sterner Kim Sternquist Diana Summerhayes Mr. & Mrs. Jack D. Suttle Daniel C. Tam Diane Tarach
Terry Taugner Loraine Terrebrood Yogendra R. Thakar Jerline Thomas Wendall Thompson Richard & Ann Thor Ronald Thornton Lonnie R. Timney Maxine Trevethen Charles & Karen Tucker Dr. Willis E. Tunnell Masaki R. Ueki Mrs. Barbara Vander-Sommen Maureen Vanevenhoven Barbara Van-Voorhees Emmanuel CM Vasilomanolaki Edward & Lenora Veen James Verpoten Jongi U. Villanueva Claire Vincent Marian Wallace Richard & Linda Warner Brad & Kim Ward Cheryl L. Ware Donna Washington Pat Weber John & Mary Weil Hugh Wells Frances Welty Doris White Willie & Lila Mae White Walter Whitson Ralph Wight James C. Wilcox Doug & Janet McCarthy-Wilson Mr. Sean Wine Lurene Witten Patricia Wohlford Shawn Wood Wayne Wong Vivian Wyss-Skilling Joanne E. Yamagata Mr. & Mrs. James Yoh Mrs. Flora Jane York Elias Zavala George Zettler
Investing in Your Community Donations are essential to Goodwill’s education, training and employment programs. These programs directly receive 86 cents of every donated dollar, making it possible to assist people with barriers to employment and other disabilities as they move from poverty to self-sufficiency. To learn how you can increase the value of your contribution, visit our website www.thinkgood.org. Gifts received in the form of unrestricted financial support will be used to fund Goodwill’s most pressing needs. These funds help us build our internal capacity in order to support our education, training and employment services. Cash gifts provide immediate support for job services. Donate online or you can donate by check, payable to: Goodwill SOLAC Attention Richard Guiss 800 W. Pacific Coast Hwy. Long Beach, CA 90806
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Bringing Hope to the Community in 2010 4,349 Individuals received Goodwill job training and mission-related services 238 Individuals received financial literacy training 106 Individuals received GED certified training 308 Individuals were trained specifically for the health care industry
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151 Individuals were assisted in finding competitive employment in the community 1,455 Individuals were assisted with sign language and interpreting services 311 Individuals were employed by Goodwill SOLAC at year end
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The 2010 financial statement is fully audited by Harrington Group, Certified Public Accountants, LLP. To view a copy of the report, go to our website, www.thinkgood.org and click â&#x20AC;&#x153;About Goodwillâ&#x20AC;? and select â&#x20AC;&#x153;About Goodwill SOLACâ&#x20AC;? and download â&#x20AC;&#x153;2010 Financials.â&#x20AC;?
United Way of Greater Los Angeles Funding Partner of the Year
The United Way of Greater Los Angeles has been a partner and supporter of the Goodwill Employment Training Program since July 2007. Since that time, the United Way has provided technical assistance for Goodwill in health care industry standards, program development, staff development, as well as funding supports for program growth and for supportive services for participants matriculating through the Goodwill Health Care Training program.
Demographics of People Served Barriers to Employment 2010 Unemployment/Dislocated Worker
826
Welfare Recipient
48
The United Way has conducted numerous local and national conferences and trainings where Goodwill staff have been able to learn and share best practices from leaders in the health care training field, including Jobs for the Future and the National Fund for Workforce Solutions.
At-Risk Youth
19
Offender/Ex-offender
26
The United Way has also been critical to the ongoing funding of the Goodwill Health Care Programs through involvement and facilitation of the Los Angeles Workforce Funder Collaborative, which connected Goodwill to The California Endowment and the Kaiser Medical Center Foundation. Altogether, the United Way has assisted Goodwill to access over $350,000 in funding to underwrite the Health Care Training Program.
Homeless
72
Older Worker
12
Non-English Speaking/ English Second Language
17
Lack of GED/High School Equivalency
35
Lack of Literacy
40
The United Way’s mission to support “Pathways out of Poverty” aligns itself very well with Goodwill’s mission of assisting individuals with barriers to employment to access jobs that put them on the path to economic self-sufficiency.
Jasmine Chentell Howard Graduate of the Year
Other Disadvantaging Condition
Jasmine’s life has taken many paths, and with each journey, she’s been driven to find the best path. She’s been guided by her keen awareness that the one she was on was unhealthy. Since age five she and her sister lived with her aunt, who was appointed their legal guardian. Her birth mother lost custody due to a history of substance abuse.
Unknown or Unreported
Jasmine had the desire for a career and at an early age was drawn to the medical field. She enrolled in a medical core class in high school. She cruised through school and in her senior year she was an honor student in the top of her class. But her life path took a left turn that year when she began hanging out with the wrong crowd, and met and moved in with her boyfriend. She felt the need to change her unhealthy lifestyle, so she moved out to stay with friends in Milwaukee. Six months later, she returned to the Long Beach area and met a Goodwill SOLAC Employment Services Coordinator at a job fair who suggested she apply for the Health Care Training Program. She entered the program in September 2009 and graduated as one of the top students in her class, which earned her one of the two internship spots at Community Hospital of Long Beach. Jasmine has yet to choose between continuing her studies for Licensed Vocational Nurse or a Registered Nurse, but whatever path she chooses, she will succeed. In the meantime, Jasmine is living independently and working part time at Community Hospital of Long Beach.
Blind or Low Vision Deaf or Hard of Hearing
251 1,456 4 1,515
Other Physical Disability
8
Neurological Disability
4
Learning Disability
5
History of Substance Abuse Psychiatric and /or Emotional Disability
28 8
Developmental Disabilities
34
Other Disabling Conditions
2
Broadway by the Sea Employer of the Year
Broadway by the Sea Health Care Center is a premier 24-hour skilled nursing facility located here in Long Beach on East Broadway Blvd. They are well-known for their high level of patient care and state-of-the-art rehabilitation services. Broadway by the Sea, through partnership with the Long Beach School for Adults Certified Nurse Assistant training program, has provided a clinical training environment for Certified Nurse Assistants matriculating through their clinical internships. Since the inception of the Goodwill Health Care Training program in 2005, Broadway by the Sea has provided a topnotch learning environment for Goodwill participants to apply and hone their clinical skills, while also learning from the dedicated nursing staff on site. Additionally, they have been a preferred employer of choice by the Goodwill students who do their clinical internships at this site, and many are currently employed by Broadway by the Sea.
Workforce Development Goodwill graduated its 23rd Project MOVE Customer Service Training Program with 38 participants matriculating through the program in 2010. The Project MOVE program has been instrumental in providing job placement services for local residents who have lost employment due to the current economic situation. At the Long Beach Multi-Service Center, 258 individuals experiencing homelessness utilized Goodwill services, which include Life Skills training classes, resumé preparation, mock interviews, and job placement services. Staff successfully placed 19 individuals into jobs. Our Health Care Training Program trained 126 individuals in its nine-week Medical Core Program, with 85 students matriculating through to an additional nine weeks of clinical training. Currently, we provide four of these 18-week training classes a year (and an accelerated summer session). Eighteen of our graduates are now enrolled in local Licensed Vocational Nurse training programs (LVN); three graduates completed their LVN training in 2010. Goodwill celebrated its seven-year anniversary of providing The Disability Program Navigator (DPN) program at the City of Long Beach Career Transition Center. Last year, 409 individuals received a variety of employment linkages through the Goodwill DPN staff co-located at the center. One of Goodwill’s newest partnerships in 2010 was with the Gardena Carson Community Adult School, which conducts free General Education Diploma (GED) education services for area residents. More than 100 residents enrolled in the GED classes. Another Goodwill partnership launched a new job training program with career path opportunities. The Loss Prevention Program, in partnership with Secure-Tek, is a model program that blends academic instruction and on-the-job and life-skills training. Graduates earn their California State Guard Card, and the training leads to employment in the local security and loss prevention industries inclusive of retail operators, grocery store operators, homeland security and the transportation security administration.
Mr. Duane Kemp, Administrator, currently serves on the Long Beach School for Adults Health Care Career Advisory Committee, which provides feedback and oversight to the curriculum and learning objectives for the health care training programs.
Workforce Training Program Partners Goodwill’s Workforce Development Program served 2,611 through various training programs in partnership with a number of community organizations. City of Long Beach Workforce Investment Network
Community Hospital of Long Beach
City of Long Beach Youth Opportunity Center
Long Beach Unified School District School for Adults
The Long Beach Multi-Service Center
Gardena Carson Community Adult School
U.S. Vets
Secure-Tek, Inc.
Long Beach Community Action Partnership Loss Prevention Graduation Class
LiNKS It was LiNKS’ 10th Anniversary in 2010 and over the last ten years, LiNKS has served more than 32,500 deaf and hard of hearing clients. LiNKS provides communication access for its clients’ needs in the areas of education, health care, law enforcement, business, entertainment, government agencies, and social services. Last year, LiNKS provided sign language and interpreting services for 1,500 Deaf and Hard of Hearing individuals with a registry of close to 200 Interpreters, including trilingual (Spanish, English and American Sign Language). LiNKS completed its testing of a new service that will be launched in 2011: Video Interpreting (VI), remote and/or conferencing service. VI is an interpreting service that uses video conferencing technology over dedicated lines or wireless technology. This high-speed, wide-bandwidth video connection delivers high-quality video image and can be used anywhere for a number of situations. VI can be used for work, meetings, doctor visits, classroom, and law enforcement. No advanced scheduling is required.
Daisy Cardenas
Environmental Sustainability In 2010, Goodwill SOLAC achieved a 26% reduction of trash over prior year (2009)
Trash Expense
2005 258,068
$
950,078 pounds of electronic waste were diverted from landfills 6,994 tons of textiles and household goods were processed for sale
2010 109,309
$
Landfill Reduction
613,044 pounds of paper were shredded and recycled Since 2005 Goodwill SOLAC has continued to take strategic actions to lower its costs to dispose of trash and lessen the impact of adding to our landfills. Recycling programs have been broadened and training programs initiated to drastically lower our waste footprint. This concerted effort led to a 58% reduction in disposal costs, which means that Goodwill SOLAC decreased the like amount of materials from our landfills.
2008
13% Decrease
2009
34% Decrease
2010
26% Decrease
Interpreter of the Year
Shred-4-Good
Daisy Cardenas was born into a deaf family. Her father, Mr. Garcia, is profoundly deaf and hails from a large family with 12 deaf family members.
Shred-4-Good Document Destruction Service (S4G) continued to grow in 2010. After just its second year in operation, S4G shredded more than 613,000 pounds of various documents, which produced 442 bales of paper that were recycled and diverted from our landfills. S4G also shredded and recycled 65,000 pounds of plastic.
Growing up, Daisy was raised in deaf culture and Spanish. At the age of 18, Daisy was driven by her father to the local deaf center in Los Angeles, where they both took a test to become certified working interpreters. She passed the National Association for the Deaf testing, with a level 3 certification. In the first round of testing, most people don’t qualify for certification. She is at her authentic best when working in the Spanish/English/ American Sign Language culture, known as trilingual interpreting. A lot of her work is with social workers covering family issues and often the “not so happy outcomes”: many times removing children from unsafe situations; working 7 days a week; and, at times, attending 10 p.m. meetings with the clients and their social worker. Daisy brings to her work a calmness that allows all parties to do the needed work and resolve the issues at hand. She mentioned one of her toughest moments was working with an elderly person who had advanced cancer and was all alone. Adaptability with all cultures allows her to be a role model and a pioneer for her generation. Daisy’s life path has assisted so many and her exceptional work inspired Goodwill to add a new category to our annual awards this year: Interpreter of the Year.
www.shred4good.org
Joining our largest customer, Kaiser Permanente, was Wells Fargo and numerous smaller clients, bringing our total regular service accounts to 43. We met the document destruction needs of 300 local consumers through participation in several community-sponsored document destruction and e-waste recycling events. At our facility’s monthly shred day, more than 900 local residents protected their identities and personal information by bringing in more than 36,000 pounds of documents. This tradition continues in 2011 on the second Tuesday of every month from 8:00 a.m. to 10:00 a.m. As a certified member of both the National Association of Instrument Destruction and the Secure Document Alliance, last year we securely destroyed and recycled more than 30,000,000 individual confidential documents, and protected the personal information of 1,400 individual consumers and information from patients and clients of our commercial accounts.
2010 Environmental Partner of the Year Toyota Motor Sales USA Toyota is more than a business located in our service area. They are a partner with Goodwill SOLAC dedicated to improving our environment and the communities where they do business. Toyota’s Earth Charter is an overarching environmental policy that applies to all its companies worldwide. This commitment is where Goodwill SOLAC and Toyota’s shared mission is to care for our planet. Over the past few years, Toyota has organized “E-Waste Roundups” on Earth Day for Toyota associates to bring electronic waste from home to be recycled. These roundups give the materials a second useful life and keep toxic materials out of landfills. Since 2007, Toyota Motor Sales has collaborated with Goodwill SOLAC at these Earth Day Fair events to collect e-waste, household goods and other items. At the first event, we accepted donations of clothing and other household items from 87 Toyota associates. Each subsequent year, the number of donors increased, as did Goodwill SOLAC’s participation. Last year we added our secured document shredding services, Shred-4-Good. In 2010, 195 Toyota associates recycled more than 7,700 lbs. of consumer electronics along with 2,400 lbs. of clothing and household goods. We are proud to recognize Toyota and their Team’s commitment to helping our planet and for their support in our mission to provide education, training and employment placement programs for individuals with barriers to employment and other disabilities.
Retail Operations Our stores generated 80% of our revenue in 2010, which funded our mission and programs. The launch of our Three-Year Strategic Plan gave us the road map to grow our retail operations division and strengthened our ability to realize the best value for every donation, whether it was through one of our 16 retail stores, Last Chance Outlet or after-market recycling. The economic downturn presented Goodwill SOLAC with opportunities to grow our chain of stores in areas of the community we weren’t currently serving. We opened a new store in Torrance at the Torrance Towne Center in early 2010. We opened our first store in the city of Rancho Palos Verdes at the Terraces Shopping Center recently, and in the summer of 2011 plan to open another new store in Manhattan Beach. Our green environmental initiatives sprouted new branches with our Waste Reduction Task Force. Led by our Donated Goods staff, we lessened Goodwill SOLAC’s waste footprint through education, information and action. Agency-wide, we added to our list of products we recycle: cardboard, brown paper bags, plastics, metals, and aluminum cans. Last year we collected and processed 14 million pounds of donated goods and recycled nearly a million pounds of electronic waste. All these steps furthered our retailing commitment to provide quality used goods at a value price.
Officers
Store Locations
Attended Donation Centers
Business Services
Brad Ward - Chairperson Harry Saltzgaver - Vice Chairperson Chuck C. Tucker - Secretary Edward (Ed) Pearson - Treasurer
Carson 21827 S. Avalon Blvd.
(Unless otherwise noted, operating hours are 8 a.m. to 4:30 p.m., seven days a week.)
Shred-4-Good 800 W. Pacific Coast Hwy. Long Beach, CA 90806 (562) 216-5256 Marcos Colome www.shred4good.org
Trustees
Cerritos 10745 South St.
Susan Byrne Tracy Colunga Larry R. DeJarnett Dan Descargar Rick DuRee Jimmy Jones Corinne Schneider-Jones Dr. Robert Laskey James Drew Lawson, Esq. Commander Josef Levy Helen Najar Michael Pauls Stanley R. Raskin Kimmo Sahakangas Matthew (Matt) Saldana Julia R. Scalise Richard M. Thor Rev. “Kit” Wilke Peggy Bryant - Trustee Emeritus
Compton 121 S. Long Beach Blvd.
2011 Goodwill Guild
Paramount 8524 Alondra Blvd.
Karen Douglas - President Melva Miller - Vice President Ronni Gates - Treasurer Bev Chasse - Recording Secretary
Leadership Team Janet McCarthy-Wilson President & CEO Sola Fa’atulu/Michelle Boyer Executive Assistant Michael Calhau - Dir. Finance & IT Julie Dover - Dir. Sales & Operations Karen Elliott - Dir. Human Resources Ben Espitia - Dir. Workforce Development Bill Everett - Dir. Corporate Compliance & Support Richard Guiss - Dir. P.R. & Development Chuck Scarpaci - Dir. LiNKS Sign Language & Interpreting Services
Gardena 16220 Western Ave. Long Beach 2610 Atlantic Ave. 800 W. Pacific Coast Hwy. 1130 Redondo Ave. 8155 E. Wardlow Rd. Last Chance Outlet 730 Esther St. Twice daily auction and merchandise sold by the pound. Norwalk 12827 Pioneer Blvd.
Long Beach Bixby Knolls 4545 California St. Long Beach, CA 90807 Millikan High School Palo Verde Ave.& Snowden Long Beach, CA 90815 Woodruff Community Church 3908 Woodruff Ave. Long Beach, CA 90808 Carson Carson Mall 20700 S. Avalon Blvd. Carson, CA 90746 Rolling Hills Estates Peninsula Center Silverspur Rd. & Crossfield Dr. Rolling Hills Estates, CA 90274 Redondo Beach
Rancho Palos Verdes Terraces Shopping Center 28901 S. Western Ave. Redondo Beach 2318 Artesia Blvd. 317 Torrance Blvd. Torrance 22725 Western Ave. 25425 Crenshaw Blvd. Wilmington 311-A W. Pacific Coast Hwy. On-Line Shopping
South Bay Galleria 1601 Kingsdale Ave. Redondo Beach, CA 90278 San Pedro* 25th St. & Western Ave. San Pedro, CA 90732 8 a.m. to 4:30 p.m. Fri., Sat. & Sun. only Also, we gratefully accept donations at all our store locations (except Cerritos, which is not accepting donations at this time.)
Contract Custodial Services 800 W. Pacific Coast Hwy. Long Beach, CA 90806 (562) 435-3411 x 227 Walter Jackson LiNKS Interpreting 800 W. Pacific Coast Hwy. Long Beach, CA 90806 (888) 742-0070, Fax: (562) 436-5559 www.linksinterpreting.com www.thinkgood.org www.facebook.com/goodwill.solac www.twitter.com/thinkgoodwill