Pandaw Brochure 2020/22

2020 / 2 0 2 2 for your peace of mind 0944

0800 021 3172

www.fredrivercruises.co.uk | sales@fredrivercruises.co.uk

INDIA | BURMA | CAMBODIA | VIETNAM | LAOS | CHINA

THE PANDAW STORY

WHY PANDAW? For over twenty years Pandaw has specialised in exploring the remote and off the beaten track rivers of Asia. Places that few, if any, can navigate with our specially designed ships, offering travellers a truly exclusive and unique experience.

Essentially an outdoor experience, travellers meditate on the unfolding panorama of human and wildlife thriving on these great rivers from the spacious promenade and observation decks. All on board enjoy an informal and friendly atmosphere - the ‘Pandaw Spirit’ - for which we are renowned. We also have the highest passengerto-deck space ratio of any cruise ships afloat, offering plenty of spots to relax and take in the panorama or chat with fellow travellers.

Learning about the culture and history first hand, both on board and ashore is a key part of a

WELCOME

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Pandaw journey. There are active walks and bike rides through the countryside and local villages, speedboat explorations penetrating deeper into the jungle and visits to heritage sites. Passengers have many opportunities to interact with welcoming local communities, including visits to Pandaw Charity projects along the way.

Finished in brass and teak by skilled local craftsmen and in the tradition of the Irrawaddy Flotilla Company. All seventeen of Pandaw’s unique fleet are finished to exacting first-class standards with all modern conveniences. Objects of great beauty, these vessels have an ultra shallow draft and can venture where other ships can not.

We are also family friendly, our expeditions are perfectly suited for kids to gain an unforgettable life experience from their interactions in the villages along the way.

WHERE WOULD YOU LIKE TO EXPLORE?

INDIA THE UPPER GANGES THE LOWER GANGES

12 - 13 14 - 15

LAOS & CHINA THE LAOS MEKONG LAOS TO CHINA

18 - 19 20 - 21

VIETNAM & CAMBODIA CLASSIC MEKONG HALONG BAY & RED RIVER

24 - 25 26 - 27

BURMA THE GOLDEN LAND 30 - 31 PAGAN & THE UPPER IRRAWADDY 32 - 33 THE IRRAWADDY 34 - 35 MANDALAY PAGAN PACKET 36 - 37 THE CHINDWIN 38 - 39 A VOYAGE TO NAGALAND 40 THE GREAT IRRAWADDY DELTA 41 SHORT CRUISES MANDALAY TO PAGAN 44 PHNOM PENH & SIEM REAP 44 SAIGON & PHNOM PENH 44

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WELCOME

WHAT’S INCLUDED? • Kimonos and slippers • Spa-branded amenities • Electric mini safe • Central AC with individual control • Welcome flower arrangement and welcome gift • Hair dryer • Daily nightly turndown service • Complimentary evening canapés • Semi-buffet breakfast, Semi-buffet lunch, and seated themed dinners • Daily lean & light menu options • Complimentary local mineral water, jugged coffee, teas & tisanes

WELCOME

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WHERE WE SAIL? • Series of cultural performances, educational talks, cooking classes, and ship tour • Welcome drink on arrival and farewell reception • Spacious, air-conditioned saloon bar with nightly entertainment • Onboard bakery with daily freshly baked breads and rolls • Admissions on all excursions • Shoe cleaning after excursions • Cold towel service after excursions • First aid trained assistant guide to follow all tours and excursions

India In 2019 Pandaw launched two new routes on our own Pandaw ships in Northern India covering nearly all the main waterways: the Lower Ganges river or Hooghly and the Upper Ganges river going as far as Varanasi.

Burma (Myanmar) Pandaw are pioneers in river cruise expeditions in Burma. We offer a wide choice of river cruises in Burma: 4-night short cruises from Mandalay to Pagan; 7-night cruises on the Irrawaddy and Chindwin Rivers; and 10 and 14-night cruises fromRangoon to Mandalay.

The Pandaw experience is all about exploring remote and often hard-to-navigate rivers and coasts in specially-designed luxury small ships.

Each ship, handcrafted in brass and teak, is an object of beauty in itself.

Laos to China Sail on the spectacular Upper Mekong River all the way from Vientiane to China or vice versa. This incredible and pioneering 14-night river expedition, only recently made possible, allows guests to discover charming villages, stunning scenery, pristine jungles, the fabled “Golden Triangle” and the natural wonder of the emerald green waters of the Mekong in China’s remote Yunnan province.

Vietnam and Cambodia Take in the fascinating River Mekong and striking cultural contrast between the bustling Vietnam delta and the tranquillity

of Cambodia. Our 7 to 10-night expeditions take you from Saigon to Siem Reap and one of the world’s great ancient wonders, Angkor Wat. Halong Bay and Red River We explore the key sites of Northern Vietnam traversing the Red River delta and its main tributaries, connecting the wonders of Halong Bay with the excitements of downtown Hanoi, and then on into the interior, well off the beaten track.

A Pandaw adventure is very different from that offered on an ocean cruise. The ships are small in scale, and the atmosphere is informal and very friendly.

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WELCOME

Expeditions off the beaten tourist track

SERVICE Pandaw is extremely proud of the high level of service provided onboard, making sure you are looked after every step of the way.

Local crew members always have a smile for you, whether you are returning from a shore excursion or ordering your favourite drink at the bar. Their friendly nature makes you feel at home and their local knowledge enhances any cruise.

EXPERIENCE A Pandaw river cruise is a real adventure that takes you off the beaten track. Expect to explore remote villages, meet people in vibrant local communities (some of which seldom have contact with Western travellers)

WELCOME

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and see some unforgettable landscapes.

These expeditions are all about immersing yourself in the unique and diverse cultures of South-East Asia and India.

All scheduled shore excursions are included in the cruise fare and encompass tours under the guidance of local experts, market visits accompanied by the ship’s chef and the chance to visit some of the Pandaw Charity projects in the area. There are no coaches or cars used; we provide authentic local transport in the form of horse and carts or cyclos. Our fleet of mountain bikes is also available for independent exploration.

WINE MENU White Wine (House Wine)

Hardys Crest Similion Sauvignon Blanc Monte Vino Colombard

ENU

ST M

FA EAK

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FOOD AND DINING Mealtimes offer the chance to sample some of the delicious local flavours found in the regions you are exploring. However, if you would rather stick to typical European offerings, these are available too. Wherever possible, sustainable ingredients are sourced from the ports visited to create delicious meals around the clock.

Buffet breakfasts, lunches with buffet and served elements, and a la carte dinners are all included in the cruise fare – as is afternoon tea and a cocktail hour every evening.

So that you don’t miss a second of the passing scenery, the main dining area has retractable walls to allow fresh air in and provide wonderful views. At night, these are closed off and the airconditioning is used instead.

Red Wine (House Wine)

By Bottle/Glass Frontera Cabernet Sauvignon Tinto 18.00/5.00USD La Bodega Shiraz 18.00/5.00USD Monte Vino Cinsault 18.00/5.00USD

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By Bottle/Glass 18.00/5.00USD 18.00/5.00USD

Sparkling Wine Price Perlino Prosecco, Italy

Nua Prosecco, Italy

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By Bottle 40.00USD 32.00USD

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WELCOME

Single DON’T PAY

SUPPLEMENT

Enjoy no single supplement on many dates

UNDER 18’S TRAVEL WELCOME

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Free on many cruises when travelling with 2 paying adults

M E M B E R S

C L U B

WHY BECOME A MEMBER? We invite you to join the Pandaw Members Club and enjoy loyalty privileges as a valued previous guest. With over 47% of guests returning to experience the unique service, often several times, Pandaw would like to reward your support.

WHAT DOES MEMBERSHIP GIVE ME? • Free Flow Drinks & Unlimited House Wine Package to accompany lunch and dinner on board worth upto £300 • Discounts on pre or post extension stays booked with your next expedition • $50 credit per person for personal laundry services on board • Access to exclusive discounts featured in the Pandaw Members Club Please note: Your Member ID must be added to your booking and shown on your confirmation/ voucher.

Becoming a member is easy and free of charge. The Members Club is a complimentary programme offered to all guests who have previously sailed with Pandaw and applies to all future bookings made.

Remember to give your Member ID at the time of booking to receive your exclusive benefits.

Either join online or give us a call.

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WELCOME

India Traverse picturesque West Bengal with its Arcadian countryside and cultural treasures – from temple complexes to colonial palazzi. Sail between Kolkata and holy Varanasi said to be the oldest city on the planet.

NO SINGLE SUPPLEMENT ON SELECTED DATES

20% DISCOUNT

FOR PAST PASSENGERS

INDIA

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LOW DEPOSTIS

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INDIA

ur ts To gh le p ni 6 ng p d ia 99 Ad Tr £8 en om ld fr

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INDIA

Go

KOLKATA to VARANASI

NEW

THE UPPER GANGES | 15 NIGHTS OCTOBER - APRIL | FROM £5,299PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Varanasi, said to be the oldest inhabited city on the planet, is Hinduism’s most sacred home and a place of overwhelming beauty. At the same time, its spiritual Ghats create poignant and moving moments during cremations and other ceremonies. Meanwhile, the bustling streets are alive with locals and tourists sampling the delights of the street food and clothing markets. Varanasi, which takes its name from two Ghats named Varun and Assi, is surely the goal of any ‘passage to India’.

This amazing tour will also allow you to experience Kolkata, India’s former capital. The impressive colonial architecture displays influence from Britain, but this multi-cultural city can also count Armenian, Chinese and Jewish people amongst its diverse inhabitants. This is also a place alive with the buzz of marketplaces. Whether focussing on books, pottery or flowers, they act as a unique insight into everyday life.

Ghazipur

Doriganj Patna Buxar

Zamania Varanasi

Barh Sultanganj

Nalanda

Raj Mahal

Mokama Farakka Jangipur

Gan ges

Rajgir

Bateshwarsthan

Murshidabad

Bodhgaya

INDIA

Plassey Matiari

Mayapur Kalna Chandernagore Kolkata

HIGHLIGHTS Visit the 18th century church and the house of the GovernorGeneral of French India Take a rickshaw in Kalna to see Bengal’s terracotta temples, & the unique Shiva temple with 108 shrines Discover the brass-working village of Matiari Cross the Lower Ganges or Hooghly River to the Ganges itself through the Farraka canal and lock Opportunity to spot the rare Gangeatic dolphins Explore Barh, famous for Hindu ritual cremation at Urmanath

Pandaw Journey Land Content

RV KATHA PANDAW

Visit the archaeological site of Nalanda, the great 5th century Buddhist university Cruise along the sacred river to witness the Aarti ritual

• 14 deluxe staterooms • Bistro style dining • Panoramic french windows • Open air lounge and bar

Enjoy a sunrise boat cruise past the bathing ghats and witness the locals perform their morning prayers Visit Sarnath and the Deer Park where the Lord Buddha gave his first sermon

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INDIA

INDIA

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of 5 Ad Ko De * St d 4 lk lhi ay nig at , T & ht a f aj To s ro M u m a r £1 ha ,0 l & 49

KOLKATA BARANGAR KOLKATA

NEW

THE LOWER GANGES | 8 NIGHTS OCTOBER - APRIL | FROM £2,699PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Explore the Lower Ganges or Hooghly River onboard Kalaw Pandaw, visiting the cultural riches of Bengal with its many palaces and temples set amidst an idyllic rural landscape. The mid-way point of your cruise, Baranagar, offers a quintessential view of rural India and the chance to discover is charming terracotta temples.

Before embarking the ship, and after completing your river cruise, be sure to take some time to soak up the sights and sounds of Kolkata. The Victoria Memorial and the Howrah Bridge are just two of the must-see attractions.

Baranagar ges

Gan

Murshidabad

INDIA

Ganges

Matiari

Kalna

Mayapur

HIGHLIGHTS Chandernagore Kolkata

Walk past the Semaphore Tower, Government House, the Temple of Fame and Flagstaff House Take rickshaws to see Bengal’s terracotta temples, and the Shiva temple with 108 shrines Visit the brass-working village of Matiari

Pandaw Journey

RV KALAW PANDAW

Walk through the Mughal-style garden of Khushbagh that encloses the tombs of Siraj-udDaulah – the last independent Nawab of Bengal Carry on to visit the great Katra Mosque and Nashipara Palace before driving out to see the Katgola Palace

• 18 deluxe staterooms • Outside dining • Cultural performances • 24hr hospitality bar

Sail up the Hoogly waterway twisting and turning between banks lined with mustard fields and mango orchards Meet Krishna followers and walk through the pilgrims’ bazaar

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INDIA

LAOS & CHINA

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NO SINGLE SUPPLEMENT ON SELECTED DATES

20% DISCOUNT

LOW DEPOSTIS

FOR PAST PASSENGERS

Laos & China The Mekong river flows through six countries and on this section of the river three smaller Pandaw cruise ships cover from Vientiane in Laos to Jinghong in Yunnan, South-West China, stopping in Chiang Rai province of North Thailand and Keng Tung State in the Shan Hills of Burma.

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LAOS & CHINA

VIENTIANE to CHIANG SAEN

LAOS & CHINA

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LAOS MEKONG | 11 NIGHTS AUGUST - APRIL | FROM £4,099PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Travel from Laos to Thailand along the Mekong River, through dramatic mountainous scenery, rapids and stunning gorges. Visit remote tribal villages en route, with a two-night stop at the world heritage site Luang Prabang, a major highlight for many. Here you can venture into the spiritual Pak Ou Caves and see the saffron-clad monks receive alms of rice from tourists and locals as the sun rises.

The fact that your journey ends in Chiang Saen, means there are three countries to discover on this cruise. This small town is situated on what’s known as the Golden Triangle, where Thailand and Laos meet Burma. A lookout point clearly shows all three nations, highlighting the confluence of the Ruak and Mekong Rivers and the different coloured water they both hold.

CHINA r ive gR ko n Me

BURMA

NORTH VIETNAM

Pak Ou Caves

Chiang Saen

Luang Prabang

Pak Lai

ng Ri Meko

THAILAND

ver

Pak Beng

LAOS

Vientiane Pandaw Journey

RV LAOS PANDAW

HIGHLIGHTS Exploration of the French city including visits to the golden Pha That Luang Stupa, Sisaket Temple, the President’s Hall, Wat Prakeo Temple and the Phatouxay monument Visit the Khamo tribal village, set on the banks of the Mekong amidst lush jungle By minibus visit the jungle pools and dramatic Khaung Si waterfall and a butterfly garden By tuktuk explore Luang Prabang a unique world heritage site with many Buddhist temples, libraries and a royal palace Enjoy an early morning walking tour to see the alms offering by the local people to hundreds of monks who walk around the city every morning See the sights by local boat exploring the unique Pak Ou Caves, a Buddhist sanctuary with spectacular limestone cliff faces

• 10 deluxe staterooms • Panoramic sliding door • Bistro style dining • Onboard bakery

Cruise through stunning scenery to the border of Laos and Thailand Cruise upriver to the Town of Chiang Sean for border crossing at the Golden Triangle

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LAOS & CHINA

LAOS to CHINA

LAOS & CHINA

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THE MEKONG from LAOS to CHINA | 15 NIGHTS OCTOBER, NOVEMBER & JANUARY | FROM £4,899PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Sail the Upper Mekong River all the way from Luang Prabang to Jinghong on a pioneering expedition through Laos and Thailand to China’s Yunnan province. This is the first time that adventurers have had the chance to explore this far along this fabled waterway.

As well as seeing the monks and Pak Ou Caves in Luang Prabang, you will visit the Golden Triangle (where Thailand, Laos and Burma meet) and experience the verdant, green banks of the Mekong within China.

Enjoy a walking tour to Khamo tribal village

NORTH VIETNAM

g ek on M

BURMA

Guan Lei Ban Dom Moon

Tachilek

Pak Ou Caves

kon g Me

THAILAND

Pak Beng

LAOS

Pak Lai Ban Paklay

By minibus visit the jungle pools, Khaung Si waterfall and a butterfly garden By tuktuk visit the well-preserved and unique world heritage site with its many Buddhist temples, libraries and royal palace Take an early morning walking tour to see the alms offering by the local people to hundreds of monks who walk around the city every morning

Luang Prabang

Chian Saen

Cruise upstream along the Mekong, passing lush jungle scenery and tiny riverside villages Visit the French administrative town of Pak Lai with colonial buildings and a bustling local market

CHINA

Jinghong

HIGHLIGHTS

Explore the unique Pak Ou Caves in the morning

Me

kon g

Vientiane

By bus visit the smuggler city of Tachilek in Burma and the Tachilek Shwedagon Pagoda Enjoy the views of the Mekong from a small hill in Ban Pak Keo By speed boat travel up the white waters, through the gorges, to cross into China at Guan Lei Port

Pandaw Journey

RV SABAIDEE PANDAW

Explore the Tropical Plant Institute, a vast garden with over 13,000 plant species and 35 exhibits Continue to Manting Park, the oldest park in Xishuangbanna, dating back 1300 years

• 14 deluxe staterooms • Panoramic sliding door • Bistro style dining • Open air lounge and bar

In Jinghong, experience an evening cultural show at Maxmumbani, where dancers from 38 different ethnic groups display their traditions with acrobatics and display a fascinating story of China and its people

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LAOS & CHINA

NO SINGLE SUPPLEMENT ON SELECTED DATES

20% DISCOUNT

LOW DEPOSTIS

FOR PAST PASSENGERS

Vietnam & Cambodia

The Mekong river flows through six countries and Pandaw are proud to now offer river cruises through all of these. We pass through a richly varying riverscape from the vast Mekong Delta with floating markets, bustling trading towns and vibrant river life to the silence of the Cambodian Mekong river with its delightful rural life.

VIETNAM & CAMBODIA

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VIETNAM & CAMBODIA

Si S Ad em ta d y 2 Re & nig fro a To h m p o ur ts £2 r i 99 p Sa n p ig on

SAIGON to SIEM REAP via PHNOM PENH

VIETNAM & CAMBODIA

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CLASSIC MEKONG | 8 NIGHTS JULY - APRIL | FROM £2,999PP Price includes flights from London, 1 night pre-cruise stay and river cruise

A classic expedition along the iconic Mekong River between the former French colonial city of Saigon and Angkor at Siem Reap. Journey along the Mekong Delta, stopping at Phnom Penh.

As you continue your journey, you’ll venture into some of the more remote waterways and visit villages where development projects have been put in place to help the children learn a number of crafts and trades.

When the end of your adventure draws near, you’ll transfer to Siem Reap by coach to see the magnificent, crumbling temples of Angkor.

Siem Reap

CAMBODIA

HIGHLIGHTS Be entertained by an indigenous dance group

Wat Hanchey Tonle

Koh Okhna Tey “Silk Island”

Kampong Cham ong Mek

VIETNAM

Phnom Penh

Cambodia Border Tan Chau ng ko

Me

Con Phuoc Gao Giong Cho Lach

Saigon

Travel by sampans through mangroves and bamboo groves to the fruit orchards of Ben Tre See artisans at work and visit their homes for tea, fruit and honey Join in a culinary lesson in making traditional Banh Xeo Explore the labyrinthine canal system around Tan Chau to visit a Taoist temple where the monks will read fortunes

My Tho Ben Tre

Morning orientation of Phnom Penh by cyclo visiting the Royal Palace and Silver Pagoda followed by the National Museum

Pandaw Journey Land Content

Optional visit to the Killing Fields and Genocide museum or take a tuk-tuk to explore the riverfront and finish with High Tea at Raffles Hotel

RV MEKONG PANDAW

• 24 deluxe staterooms • Sundeck & Saloon bar • Library, gym & spa • Fair trade shop & cinema

Visit Koh Okhna Tey, or ‘silk island’ to study the entire silk making process from worms to weavers Enjoy a sunrise cruise to Wat Hanchey located on top of a hill above the Mekong River with some of the best Mekong views in Cambodia

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VIETNAM & CAMBODIA

HALONG BAY to HOA BINH VIETNAM & CAMBODIA

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HALONG BAY & RED RIVER | 11 NIGHTS ALL YEAR SAILINGS EXCEPT AUGUST | FROM £3,399PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Explore the highlights of northern Vietnam by river from Halong Bay and its dramatic limestone islands. Navigate the Song or Red River and the Da or Black River with a stop in Hanoi city centre.

This true exploration is not offered by any other river cruise company. Few tourists ever get to venture into this part of rural Vietnam, but our custom-built ships will tackle the shallow waters to show you life on these shores. You’ll visit remote villages, be welcomed by traditional dance and experience a unique water puppet show.

Re

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NORTH VIETNAM

Tien Du

ive

Hung Lo Temple

r Viet Tri

er

Red R

iver

ed

r

Gia Luan Than Hai

HIGHLIGHTS Sail around Halong Bay and beyond with its 1,500 dramatic limestone islands and extraordinary rock formations, dating back 20 million years

r c Rive

er

Riv

NORTH VIETNAM

ive

Luo

rR

Thay & Tay Phuong Pagoda

Th ai B inh Hanoi R

we Lo

Hoa Binh

Tuan Chau Island Kinh Thay River Halong Bay

Ly Nhan village

D a Riv

Duong Lam Village

Stop at Viet Hai Village and explore villages on mountain bike or electric buggy Take a kayak or a local basket boat rowed by fishermen and enter the "Dark and Bright Cave”.

Bats can be heard and massive stalagmites hang from the ceiling

Pandaw Journey

RV ANGKOR PANDAW

Visit Vietnam War prison known as the Hanoi Hilton, the temple of literature where Confucius did his thinking, and the Ho Chi Minh Mausoleum See Arcadian Vietnam with emerald green rice paddies punctuated by limestone rock formations

• 16 deluxe staterooms • Fair trade shop • Panorama dining room • Lounge bar

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VIETNAM & CAMBODIA

NO SINGLE SUPPLEMENT ON SELECTED DATES

20% DISCOUNT

FOR PAST PASSENGERS

BURMA

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LOW DEPOSTIS

Burma

Burma (Myanmar) is a land of rivers. The Irrawaddy River, navigable for 1000 miles, or its main tributary the Chindwin river, navigable for 600 miles, and the Salween river which is actually the longest river in Burma.

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BURMA

RANGOON to MANDALAY

BURMA

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THE GOLDEN LAND | 11 NIGHTS NOVEMBER - APRIL | FROM £3,999PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Sail through the heart of ‘Middle Myanmar’, passing through a varying landscape of lush teak plantations around Prome to the desert country south of Pagan, visiting a number of small villages and towns first hand.

A great number of temples, pagodas and stupas will grace your itinerary, so this is a great chance to learn the difference between the three. These can be found in abundance on the breathtaking plains of Pagan, but also in the smaller towns and villages. Highlights in this regard include the solid gold bricks of Magwe Myat-thalon Pagoda and the intricately carved Shwenandaw Kyaung monastery in Mandalay.

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HIGHLIGHTS

win

BURMA

dy

ad raw

Ir

Amarapura

Yandabo Pagan

Thayetmyo

Irrawaddy

Magwe

Mandalay

BURMA

Prome

Visit Thayetmyo market, see the colonial houses and ride out by horse and cart to the golf course, passing through the former British botanical garden Minhla - We visit the two Italian built forts constructed to keep the British at bay from Royal Myanmar Ride Trishaws to reach the magnificent Magwe Myat-thalon Pagoda constructed with solid gold bricks

Kanktaung Danupyu Irraw addy

Twante

Travel by coach to the 5th-8th century archaeological site of Thiri-ya-kittiya, the former centre of the Pyu civilization with a fascinating museum of early Buddhist artifacts and sculptures

Rangoon

In Sale visit the Yout-saun-kyaung monastery with its spectacular wood carvings The main highlight of your trip in Pagan is a tour of a selection of the 3,000 listed monuments at this World Heritage Site

Pandaw Journey

RV PANDAW II

• 24 deluxe staterooms • Sundeck bar • Onboard bakery • Saloon bar

Visit the Pandaw School, built with donations from Pandaw passengers Take a tour of central Mandalay visiting the Mahamuni Pagoda and Shwe Nan Daw Kyaung teak carved monastery Explore the ancient capital of Amarapura by coach, take a boat ride along Taungthaman lake and watch the tranquility and serenity at sunset

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BURMA

PAGAN - KATHA MANDALAY

BURMA

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PAGAN & THE UPPER IRRAWADDY | 11 NIGHTS OCTOBER - FEBRUARY | FROM £3,999PP Price includes flights from London, 1 night pre-cruise stay and river cruise

From the magnificent temples of Pagan, past the treasures of Mandalay, we penetrate the real upper Burma, all the way to Katha with its colonial vestiges and nearby elephant camps.

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Katha

y

BURMA

Irra

Chin dwi n

This is a chance to explore beyond the usual tourist routes and meet the people who call this remarkable region home. As well as the jaw-dropping sight of the temples of Pagan and other thriving cities, the journey will open your eyes to the beautiful landscapes here; in particular, the second of three defiles (gorges) that tower over the ship.

Tagaung Irrawaddy

Khanyat Kyauk-Myoung

Mingun

n

dwi

Chin Irraw addy

Pagan

Mandalay

Amarapura Yandabo

BURMA

Pandaw Journey

RV KHA BYOO PANDAW

• 10 deluxe staterooms • Onboard bakery • Bistro style dining • Saloon bar

HIGHLIGHTS Sail the remote Upper Irrawaddy River, a truly relaxed and spectacular off the beaten track journey Explore the magnificent temples of historical Pagan with over 3,000 listed monuments Journey all the way to Katha, nearly 1,000 miles from Rangoon.

This was once the home to George Orwell and the setting for his book ‘Burmese Days’ Take in the highlights of Mandalay and the scenic and remote Upper Irrawaddy Visit several enchanting local towns and villages on the way

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BURMA

RANGOON to MANDALAY We are delighted to announce the launch of a new Pandaw ship for Burma. The KANEE has only 14 cabins and like all our K-class ships an ultra-shallow draft of just 80cm to allow her to navigate into remote areas other vessels cannot reach.

For the KANEE’s inaugural voyage we will sail from Rangoon to Mandalay on a 14 night voyage taking in all of Burma’s main heritage sites, including Pagan and the former capitals south of Mandalay.

BURMA

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NEW SHIP

THE IRRAWADDY | 15 NIGHTS | FROM £5,299PP 15 NOV & 25 DEC 2020 | 5 FEB & 3 MARCH 2021 Price includes flights from London, 1 night pre-cruise stay and river cruise

We are pleased to offer a convenient four-night cruise on the irresistible Irrawaddy River from Mandalay to Pagan, discovering the ancient Royal capitals, riverside villages, lively local markets and stunning scenery and sunsets.

Consider adding a pre-cruise stay in Pagan to learn about the historic temples that once totalled over 4,400. Now a UNESCO Heritage Site, you’ll learn how it used to be a powerful capital and how some of the most important monuments have been preserved over the years.

Kyauk-Myoung Chi ndw

y dd

in

a aw Irr

BURMA

BURMA

ddy

Thayetmyo

Inle Lake Irrawa

Magwe

Mandalay

Yandabo

Pagan

Sale

Mingun

Prome Myanaung Danupyu

Irrawa

ddy

Rangoon

HIGHLIGHTS Travel along the Irrawaddy River between Pagan and Mandalay, the two historic royal capitals

Pandaw Journey

RV KANEE PANDAW

Sail to Salay, a small town once a bustling trading port, now a sleepy village filled with colonial architectural treasures and timeless teak monasteries

• 14 deluxe staterooms

Explore Pakokku, experiencing the local market and town centre

by Tuk Tuk

• Panoramic french window • Bistro style dining • Open air lounge and bar

Visit Yandabo village, famous for its production of terracotta pottery using clay from the riverbank

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BURMA

PAGAN to MANDALAY

BURMA

PAGE 36

MANDALAY PAGAN PACKET | 8 NIGHTS SEPTEMBER - APRIL | FROM £2,499PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Discover the vastness of the Irrawaddy River between the historic royal capitals of Pagan and Mandalay and explore the small towns and villages of lost Burma on the way. With two overnight stays in the former and three in the latter, you’ll have plenty of time to discover the magnificent treasures here.

ind

Ch

Irrawaddy

In between, rural Burma comes into view. The unfinished stupa at Mingun and the impressive U Bein Bridge (thought to be the oldest and longest teakwood bridge in the world) are just two of the highlights that showcase these lesser-known destinations.

win

Mingun Sagaing dy

Mandalay Amarapura & U Bein Bridge Yandabo

Irr aw ad

BURMA Irra

wa d

dy

Pakokku Pagan Salay

BURMA

Pandaw Journey

RV ORIENT PANDAW

• 30 deluxe staterooms • Sundeck bar • Onboard bakery • Saloon bar

HIGHLIGHTS Travel along the Irrawaddy River between Pagan and Mandalay, the two historic royal capitals Discover historical Pagan and its countless listed monuments – with two nights moored here Explore Mandalay and key sites nearby including Mingun Visit Yandabo village, famous for its production of terracotta pottery from the riverbank clay Take an excursion to Amarapura with a picturesque walk in the Sagaing Hills with its many hermitages and nunneries. See the iconic U Bein Bridge.

PAGE 37

BURMA

MONYWA to HOMALIN

BURMA

PAGE 38

THE CHINDWIN | 7 NIGHTS NOVEMBER - JANUARY | FROM £2,499PP Price includes flights from London, 1 night pre-cruise stay and river cruise

The Chindwin is one of the most beautiful rivers of South-East Asia, carving its way through mountains, monuments and forests. Visit little known towns en route to Homalin, the capital of Nagaland, found close to the Indian border.

BURMA

Irraw a ddy

It is thanks to our custom-built vessels and their ultra-shallow draft that we can now offer these cruises outside of the monsoon season. You’ll, therefore, be venturing where few other ships can reach, to a land of teak monasteries, local markets and stunning murals. The remote nature of this part of Burma is truly apparent when we visit villages only accessible via the water.

Homalin

Chind

Sitthaung

win

Toungdoot

Mawlaik Mingkin

Irraw addy

Monywa

Pandaw Journey Land Content Flights

Mandalay

BURMA Rangoon

RV ZAWGYI PANDAW

• 10 deluxe staterooms • Panoramic sliding door • Bistro style dining • Open air lounge and bar

HIGHLIGHTS See Thandboodi Temple, Bawdhi Tahaung statue and the night market Take a coach to the Phowin Taung Caves, to admire beautiful mural paintings and Buddha statues in riches Founder of Pandaw Paul Strachan rediscovered Mingkin with its Konbaung court style teak monasteries Try to find the remains in Sitthaung of the IFC steamers. It was from here that the survivors of the Japanese invasion marched out to Tamu on the India border In Toungdoot or Hsawng-hsup in Tai, is an ancient Shan enclave which in British times still had a ruling sawbwa complete with palace and court

PAGE 39

BURMA

HOMALIN to KALEWA A VOYAGE TO NAGALAND | 8 NIGHTS 4, 11, 18 & 25 SEPTEMBER 2020 | FROM £5,499PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Journey north beyond Homalin on an adventure to Nagaland on board the small RV Kalay Pandaw. This area is famous for its fierce and distinctive Naga warriors. The scenery of dense jungle, high cliffs and deep gorges is simply stunning.

Irraw addy

This far up the Chindwin River, the waters are very shallow, but this is not a problem for our specially crafted vessels. At our journey’s furthest reaches, we’ll be greeted by people that seldom see foreign visitors and learn how the locals love to pan for gold in the town of Khamti.

ind

Ch win

Mingun Sagaing

BURMA

Mandalay Amarapura & U Bein Bridge Yandabo y

d ad w a Irr

Pakokku

Irra

wa dd

y

HIGHLIGHTS

Pagan Salay

BURMA

Pandaw Journey

RV KALAY PANDAW

• 4 deluxe staterooms • 1 owners suite • Bistro style dining • Onboard bakery

BURMA

PAGE 40

Explore ashore visiting a local market and enjoying panoramic views over the Chindwin Explore Paung Pyin village and take a walking tour, including a visit to the market and the attractive wooden houses Enjoy scenic explorations upstream into the remote Nagaland Stop at villages not used to receiving international guests

RANGOON - BASSEIN - RANGOON THE GREAT IRRAWADDY DELTA | 8 NIGHTS 21 & 29 JANUARY 2021 | FROM £2,799PP Price includes flights from London, 1 night pre-cruise stay and river cruise

Pandaw’s latest adventure is a voyage into the heart of the vibrant and varied delta “the rice basket of Asia” and home of the ancient Mon race.

As you venture in a circle from former capital Rangoon, our knowledgeable pilots ensure you can easily navigate the labyrinthine waters. In the built-up areas, resplendent architecture litters the riverbank, whilst the quieter sections of the delta are perfect for spotting interesting birdlife.

Ngwe Saung beach

Myaungmya

BURMA

Bassein

Wakema

Rangoon

Maubin

Pyapon Bogale

HIGHLIGHTS Sail the maze of waterways with their unique habitat, flora and fauna (potentially including the famous Irrawaddy dolphin and saltwater crocodiles) See charming riverside towns and the city of Bassein, home to colonial ruins and riverfront teahouses and famous for its waxed cloth parasols made by the monks Travel the Twante Canal to the Yangon River and Rangoon, the country’s former capital and main port, rich in temples, churches and mosques

Pandaw Journey Land Content

RV KANEE PANDAW

• 14 deluxe staterooms • Panoramic sliding door • Bistro style dining • Open air lounge and bar

PAGE 41

BURMA

Terms and Conditions

all scheduled excursions, complimentary cocktail parties, local

These Terms and Conditions should be read carefully and apply when we are the organiser of your package including travel by air and a cruise. Your contract is with Fred.\ River Cruises a trading

mineral water, jugged coffee, tea and tisanes, entertainment aboard the ship, crew gratuities and flights where specified. Fares do not include port charges and fees, passports/visas, excess baggage

98 days or more - loss of deposit and non-refundable items 97 – 61 days 50% 60 – 00 days 100%

fees, laundry unless advised otherwise. Pricing is accurate at time

We strongly recommend you take out suitable insurance to cover

of printing and we reserve the right to amend the price of unsold

you for possible eventualities that would require you to cancel

holidays at any time and correct errors in the prices of confirmed

your holiday. Holiday insurance premiums not paid to us are not

holidays within 7 days of the booking.

refundable in the event of cancellation.

and issued our confirmation invoice. These Booking Conditions,

The price of your holiday is subject to change after you have booked

You can cancel your booking without paying cancellation charges

together with any other information brought to your attention

only in certain circumstances. These include changes in the price

if the performance of your package, or the carriage of passengers

before you booked your package, form the basis of your contract

of the carriage of passengers resulting from changes to the cost of

to your destination, is significantly affected by unavoidable and

and set out our respective rights and obligations, and all bookings

fuel or other power sources, the level of taxes or fees imposed by

extraordinary circumstances. In such circumstances, we will

are accepted by us subject to these Booking Conditions. In these

third parties including tourist taxes, landing taxes or embarkation or

arrange for your booking to be terminated and for you to receive

Booking Conditions, references to “we” and “us” mean FOT, and “you”

disembarkation fees at ports and airports, or exchange rates, any or

a full refund. We will observe advice provided by the UK Foreign &

and “your” include the lead-named person on the confirmation

all of which may mean a variation in the price of your holiday after

Commonwealth Office.

invoice (who must be at least 18 years old at the time of booking)

you have booked. However, there will be no change within 20 days

and all persons on whose behalf a booking is made.

of your departure.

Changes by You

Booking and Paying For Your Arrangements

We will absorb, and you will not be charged for, any increase

change any part of your booking you must inform us in writing.

equivalent to 2% of the price of your travel arrangements, which

Whilst we will do our utmost to assist, we cannot guarantee that

excludes insurance premiums and any amendment charges

we will be able to meet your requested change. All changes will

and/or additional services or travel arrangements. You will be

be subject to an administration charge of £50 per person, any

A booking is made with Fred.\ River Cruises when a) you tell us that

charged for the amount over and above that. If this means that

applicable rate changes, and any further cost we incur in making

you would like to accept our written or verbal quotation and b) you

you have to pay an increase of more than 8% of the price of your

this alteration. You should be aware that these costs could increase

pay us a deposit of 20% of the total holiday cost unless advised

travel arrangements (excluding any amendment charges and/or

the closer to the departure date that changes are made and you

differently at the time of booking. A further deposit amount may

additional services or travel arrangements), you will have the option

should contact us as soon as possible. Please note that certain

be required for flights and additional accommodation. When we

of accepting a change to another holiday if we are able to offer one

travel arrangements may not be changeable after a reservation has

issue you with a Confirmation Invoice, a binding contract will come

(we will refund any price difference if the alternative is of a lower

been made and any alteration request could incur a cancellation

into existence. Upon receipt, if you believe that any details on the

value), or cancelling and receiving a full refund of all monies paid to

charge of up to 100% of that part of the arrangements. Where we

Confirmation or any other documents are wrong you must advise us

us, except for any amendment charges. Should you decide to cancel

are unable to assist you and you do not wish to proceed with the

immediately, as changes may not be possible later. The balance of

for this reason, you must exercise your right to do so within 14 days

original booking we will treat this as a cancellation by you and a

the cost of your arrangements (including any applicable surcharge)

from the issue date printed on your final invoice, and we will provide

cancellation fee may be payable. Please note also that it is important

is due 98 days prior to scheduled departure date. If we do not

a refund of any insurance premiums paid to us if you can show that

at the time of booking to advise the names of travellers that match

receive this balance in full and on time, we reserve the right to treat

you are unable to transfer or reuse your policy. Should the price of

the name given on their passport. Failure to do so will usually result

your booking as cancelled and the cancellation charges set out

your holiday go down due to the cost changes mentioned above,

in a name change charge by the airline.

below will become payable.

then any refund due will be paid to you. We will deduct from this

name of Fred. Olsen Travel Ltd (“FOT”), a company registered in England and Wales (Company Registration No. 2287241) whose offices are at Olympus House, 2 Olympus Close, Ipswich, Suffolk IP1 5LN. A contract will exist when we have accepted a deposit

To make a booking please contact Fred.\ River Cruises on 0208 396 7320 or contact your preferred travel agent.

refund our administrative expenses incurred. Please note that travel

Your Financial Protection We provide full financial protection for our package holidays. If you buy a single travel service then this might not apply. For flight-based holidays this is through our Air Travel Organiser’s Licence number

arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

If, after our confirmation invoice has been issued, you wish to

You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 30 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.

(0944), issued by the Civil Aviation Authority, Gatwick Airport South,

When you buy a flight-based holiday, all monies you pay to the

West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@

travel agent are held by him on behalf and for the benefit of the

caa.co.uk. When you buy an ATOL protected flight or flight inclusive

Trustees of the Air Travel Trust at all times. This is subject to the

holiday from us you will receive an ATOL Certificate. This lists what

agent’s obligation to pay it to us for so long as we do not fail. If we

is financially protected, where you can get information on what

fail, any money held at that time by the agent, or subsequently

this means for you and who to contact if things go wrong. We will

accepted from you by him, is and continues to be held on behalf

provide you with the services listed on the ATOL Certificate (or a

of and for the benefit of the Trustees of the Air Travel Trust without

suitable alternative). In some cases, where we aren’t able to do so

any obligation to pay that money to us. When you buy a holiday not

for the unlikely reasons of insolvency, an alternative ATOL holder

including a flight, all monies you pay to the travel agent are held by

may provide you with the services you have bought or a suitable

him on our behalf at all times.

arrangements of comparable standard from us if available (we

Travel Insurance

value), or cancelling your holiday and receiving a full refund of

We reserve the right to refuse or cancel a booking if you do not

all monies paid. Except where the significant change is due to

have personal travel insurance. We will treat any cancellation for this

unavoidable and extraordinary circumstances (where unavoidable

reason as a cancellation by you and the cancellation charges will be

and extraordinary circumstances means a situation beyond our

payable as set out below. Please read your policy details carefully

control, the consequences of which could not have been avoided

and take them with you on holiday. It is your responsibility to ensure

even if all reasonable measures had been taken), if you choose to

that the insurance you purchase is adequate and appropriate for

cancel we will also pay compensation. These options do not apply

your particular needs, and covers all travel, cancellation, medical,

for insignificant changes. Examples of insignificant changes include

and repatriation liabilities for the holiday. We reserve the right to

alteration of your outward/return travel by less than 12 hours,

request full details of your insurance policy, however please note

changes to aircraft type, change of accommodation to another of

that we do not check insurance policies for suitability. You are

the same or higher standard, and changes of carriers. Please note

responsible for indemnifying us in full in the event that we incur any

that carriers such as airlines used in the brochure may be subject

losses or expenses arising out of your failure to take out adequate

to change. Alteration of the holiday may be made of necessity

insurance cover.

or because it appears to us or any other party acting as operator

alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.

However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for the unlikely reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also

Cancellation by You

agree that any such claims may be re-assigned to another body, if

If you or any other member of your party decides to cancel your

that other body has paid sums you have claimed under the ATOL

confirmed booking you must notify us in writing. Your notice of

scheme. When you buy a package holiday that does not include a

cancellation will only take effect when we receive it in writing at our

flight, protection is provided by way of a bond held by ABTA - The

offices at Fred.\ River Cruises. Please note proof of postage (whether

Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk.

Royal Mail or e-mail) is not proof of receipt. You will be responsible for applicable cancellation charges up to the maximum shown

Pricing Unless stated otherwise, all brochure prices are per person based on double occupancy of a cabin, and includes passage, dining service,

TERMS & CONDITIONS

PAGE 42

below, unless otherwise advised. The cancellation charge detailed is calculated as all non-refundable items plus a percentage of the remaining total cost payable by the person(s) cancelling:

Changes or cancellation by us As we plan your holiday arrangements many months in advance we may occasionally have to make changes to or cancel your booking and we reserve the right to do so at any time. If we make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel will refund any price difference if the alternative is of a lower

responsible for the holiday or part of the holiday desirable for the safety, comfort or enjoyment of passengers or the operational efficiency of the holiday. Where possible and appropriate, we will make reasonable efforts to ensure that any changes are as limited as practical. Such alteration will not amount to significant alteration of the holiday contract. We will not cancel your travel arrangements less than 98 days before your departure date, except for reasons of unavoidable and extraordinary circumstances or failure by you to pay the final balance. We may cancel your holiday before this date if, for example, the minimum number of clients required for

a particular travel arrangement is not reached. If your holiday

(c)

is cancelled, you can either have a refund of all monies paid or

rail, or any stay in a hotel:

Formalities

i.

It is your responsibility to check and fulfil the passport, visa, health

accept an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value). In some cases, except where the cancellation is due to unavoidable and extraordinary circumstances, we will pay compensation. We reserve the right in our absolute discretion to terminate without notice the holiday arrangements of any customer whose behaviour is such that it is in our opinion likely to cause distress, damage, danger, or annoyance to our customers, our/supplier employees, or to any third party, or to property. If you are prevented from travelling because, in our or our suppliers’ opinion, you appear to be unfit to travel or likely to cause discomfort or disturbance to others, our responsibility for your holiday ceases and we shall be under no obligation to pay any refund, compensation or costs to you. Please note that we have no control over the behaviour of other persons staying at or visiting your holiday accommodation and we are not responsible for any withdrawal or impairment of facilities or other loss or damage caused by them. Under no circumstances are you entitled to share or sub-let your accommodation with anyone other than those individuals shown on your booking.

Our Responsibilities We are a Member of ABTA, membership number Y0128. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the

Claims in respect of international travel by air, sea and

The extent of our liability will in all cases be limited

as if we were carriers under the appropriate Conventions, which

and immigration requirements applicable to your itinerary. You

include The Warsaw/Montreal Convention (international travel by

must check requirements for your own specific circumstances with

air); The Athens Convention (with respect to sea travel); The Berne/

the relevant Embassies and/or Consulates and your own doctor as

Cotif Convention (with respect to rail travel); The Paris Convention

applicable. Most countries now require passports to be valid for at

(with respect to hotel arrangements); and The Strasbourg

least 6 months after your return date. If your passport is in its final

Convention (CNLI) (with respect to travel on inland waterways). You

year, you should check with the Embassy of the country you are

can ask for copies of these Conventions from our offices. In addition,

visiting. For further information please contact the Passport Office

you agree that the operating carrier or transport company’s own

on 0870 5210410 or visit www. passport.gov.uk. Up to date travel

‘Terms and Conditions of Carriage’ (which can be found at www.

advice can be obtained from the Foreign and Commonwealth

fredrivercruises.co.uk/pandaw-terms-conditions) will apply to you

Office, visit www.fco.gov.uk. We do not accept any responsibility

on that journey. When arranging transportation for you, we rely

if you cannot travel because you have not complied with any

on the terms and conditions contained within these international

passport, visa or immigration requirements.

conventions and those ‘Terms and Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Terms and Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Terms and Conditions of Carriage’ shall be deemed to be included by reference into this contract. ii.

When making any payment, we are entitled to deduct

how your complaint should be resolved. Subject to these booking conditions, your holiday arrangements will be made or performed using reasonable skill and care. We will be responsible if our employees, servants or agents fail to make or perform your holiday arrangements using reasonable skill and care as long as they were acting within the course of their employment or carrying out work, which we had asked them to do. We will not be responsible or pay compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description, which results from: (a) (b)

the act(s) and/or omission(s) of the person(s) affected; the act(s) and/or omission(s) of a third party not

connected with the provision of the services contracted for and which were unforeseeable or unavoidable; (c)

unusual or unforeseeable circumstances beyond our

control, the consequences of which could not have been avoided even if all due care had been exercised; or (d)

an event which either ourselves, our employees,

agents or suppliers and subcontractors could not, even with all due care, have foreseen or forestalled. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations that apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. We limit the amount of compensation we may have to pay you if we are found liable under this clause: (a)

Loss of and/or damage to any luggage or personal

possessions and money, the maximum amount we will have to pay you is £25 per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind. (b)

Our liability, except in cases involving death, injury or

due to re-scheduling times by the airline or airline authorities, or for unavoidable and extraordinary circumstances. The latest flight

your tickets very carefully immediately on receipt to ensure you

of necessary accommodation, if possible of equivalent category, for

means of notifying us of your complaint; it will not determine

accommodation. We cannot accept liability for any delay that is

you approximately two weeks before departure. You should check

unavoidable and extraordinary circumstances, we will bear the cost

http://ec.europa.eu/consumers/odr/. This ODR platform is a

concerned may however provide refreshments and/or appropriate

question.

your complaint, go to

Commission Online Dispute (ODR) Resolution platform at

delay disrupt your itinerary. Any airline or other transport provider

timings will be shown on your tickets, which will be dispatched to

by the Chartered Trading Standards Institute. If we cannot resolve

be found on www.abta.com. You can also access the European

We regret we are unable to offer you any assistance should a

the transport provider or hotelier for the complaint or claim in

If it is impossible to ensure your return as scheduled due to

on the Code and ABTA’s assistance in resolving disputes can

Delays and other Travel Information

any money that you have received or are entitled to receive from

resolution of disputes arising out of this contract, which is approved

www.abta.com to use ABTA’s simple procedure. Further information

Passport, Visa and Immigration Requirements and Health

a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.

Complaints If a problem occurs whilst you are on holiday, you must inform the relevant supplier immediately so that the matter can be put right.

If the supplier cannot resolve the problem to your satisfaction at the time, you must also contact us immediately by telephoning our offices on 0800 035 0237 so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of return to the UK quoting the original booking reference and giving all relevant information.

have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.

Guest Behaviour We reserve the right to terminate your booking arrangements with us immediately, should you or your party fail to conduct yourselves in an orderly manner. In the event of such termination, our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party.

PLEASE NOTE: Failure to take these steps will hinder our ability to

Jurisdiction

resolve the problem and/or investigate it fully and in consequence,

When you make a booking you guarantee that you have the

your rights under the contract may be affected. We regret we cannot

authority to accept and do accept on behalf of your party the terms

accept liability for any claims that are not notified to ourselves and/

of these booking conditions. A contract will exist as soon as we

or our suppliers strictly in accordance with this clause.

issue our Confirmation Invoice. This contract is made on the terms

Special Requests Any special requests must be advised to us at the time of booking.

You should then confirm your requests in writing. Whilst every effort will be made by us to try to arrange your reasonable special

of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.

requests, we cannot guarantee that they will be fulfilled. Failure to

Data Protection

meet any special request will not be a breach of contract on our part

Personal details will be held and processed by us to enable

unless the request has been specifically confirmed.

fulfilment of the holiday contract. You hereby agree to this

Disabilities and Medical Problems We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability that may affect your stay, please provide us with full details by writing or emailing us, before we confirm your booking so that

information being passed to any third parties in order for the supply of the holiday. Personal details supplied to us may also be used for marketing purposes but only with your clear, active consent. We will not disclose personal details to third parties for marketing purposes without express permission. Our Privacy Notice can be viewed at www.fredrivercruises.co.uk/privacy.

we can advise as to the suitability of your chosen arrangements if possible. Unfortunately, the ships are not able to accommodate wheelchairs.

Excursions All scheduled excursions are included as part of the holiday price and are subject to change due to weather and river conditions and

illness, shall be limited to a maximum of three times the cost of your

you will be given alternatives. However, all shore tours that you may

travel arrangements. This maximum amount will only be payable

choose to book or pay for whilst you are on holiday are not part of

where everything has gone wrong and you or your party has not

your package holiday provided by us. For any shore tour that you

received any benefit at all from your booking.

do not book with us, your contract will be with the operator of that shore tour and not with us.

PAGE 43

TERMS & CONDITIONS

CRUISE ONLY SAILINGS Prices include flights from London, 1 night pre-cruise stay and river cruise

MANDALAY to PAGAN

MANDALAY TO PAGAN FOUR NIGHT CRUISE 4 NIGHTS | RV PANDAW II

HIGHLIGHTS Travel along the Irrawaddy River between Pagan and Mandalay, the two historic royal capitals Sail to Salay, a small town once a bustling trading port, now a sleepy village filled with colonial architectural treasures and timeless teak monasteries

FROM £1,399PP

Explore Pakokku, experiencing the local market and town centre by Tuk Tuk Visit Yandabo village, famous for its production of terracotta pottery from the riverbank clay

PHNOM PENH and SIEM REAP

PHNOM PENH AND SIEM REAP 3 NIGHTS | MEKONG PANDAW

HIGHLIGHTS Vsit Koh Okhna Tey, or ‘silk island’ to study the entire silk making process

FROM £999PP

Enjoy a demonstration of the ancient Khmer martial art of Bokator Enjoy a sunrise cruise to Wat Hanchey located on top of a hill with some of the best Mekong views in Cambodia Visit 8th century structures some destroyed by American bombings during the Vietnam War. Famous for its bizarre Fruit and Animal statues!

SAIGON and PHNOM PENH SHORT CRUISE

SAIGON & PHNOM PENH SHORT CRUISE 3 or 4 NIGHTS | INDOCHINA PANDAW

HIGHLIGHTS Journey along the Mekong Delta and take in the hive of activity of human life along this stretch of the journey

FROM £899PP

Travel by local Sampans through mangroves and bamboo groves to the fruit orchards of Ben Tre Visit Gao Giong ‘green oasis’ with its bird sanctuary. Rowing boats traverse the canals taking you to see the principal nesting areas