At Fox, we aren’t just a financial, we’re also in your neighborhood. We’re making a positive difference in people’s lives!
May 2020
Response to COVID-19 Pandemic
As you might already be aware, effective March 18, 2020, and until further notice, we made the decision to close all of our lobbies in efforts to help keep our members, staff, and our communities healthy and safe. With this being said, we remain committed to our members by providing uninterrupted financial assistance, in all the ways we can, as we continue to work through these heightened health concerns. Financial Assistance We value your trust and loyalty to us. If you experience a financial hardship due to the current conditions, please contact us at 920.993.9000 for possible ways we can help, such as: • Deferred loan payments • Emergency loans • Increased credit card limits • Modify existing loans to lower payments • Waive late charges for credit cards or loans Coronavirus Aid, Relief, and Economic Security (CARES) Act We have been working with our business members to help provide aid through the Small Business Association “Paycheck Protection Program” and “Economic Injury Disaster Loan”. » To learn more about these two programs please visit foxcu.org/covid-19/
Scam Alert Difficult times can bring out the best in people, but it can also bring out the worst in scammers. Be on the lookout for suspicious, unexpected emails, offers that sound too good to be true, and phone calls asking for personal information, including social security numbers and account numbers. » Remember: the credit union will never call you, asking for personal information » Visit foxcu.org/fraud-alert-please-read/ to learn about five things you can do, to avoid COVID-19 scams As we work through this together, Fox will keep you updated of any additional changes. We have been here for our members since 1937, and will continue to be here during this difficult time. We embrace the credit union philosophy of “People Helping People”, and are here to extend a helping ‘elbow’ until life as we know it returns to a ‘normal’ state. Please visit foxcu.org/covid-19/ to read about the latest information Fox has provided on the COVID-19 pandemic. If you have questions or need assistance, do not hesitate to contact us. Thank you for your continued trust and loyalty to us!
CONDUCTING BUSINESS WITH FOX WHILE LOBBIES ARE CLOSED CONDUCTING BUSINESS WITH FOX WHILE LOBBIES ARE CLOSED Digital Banking Electronic Teller Online & App
855.584.3191
Talk to Us
920.993.9000
Drive Up
ATM
Fox Operated
Car/Bike/Person
ACCOUNTS Check Balances Review Transactions
Member Favorite Member Favorite
Account Openings & Closings
MONEY Deposit Checks Transfer Money Between Accounts
Member Favorite (Mobile App)
Member Favorite
Checking & Savings
Deposit or Withdraw Money
Withdrawals Only
Credit Card Cash Advances
With Credit Card PIN
Cashier’s Checks & Money Orders Pay Other Members or Bills Wire Money
Member Favorite
LOANS Apply for a Loan
Loan Payments
Member Favorite (foxcu.org)
Member Favorite
Loan Closings
Transfer from Fox Acct.
Lender will Contact
ASSISTANCE General Help
Member Favorite (Secure Message)
Member Favorite
Dispute Card Transaction(s)
1.833.388.3284
Report Lost or Stolen Card
1.833.388.3283
Activate or Change PIN for Card
1.800.992.3808
We invite you to learn more about each service by visiting the below web pages: • Digital Banking: foxcu.org/online-banking/ • ATM Locations: foxcu.org/find-an-atm/ • Electronic Teller: foxcu.org/24-hour-electronic-teller/ • Drive Up Hours: foxcu.org/locations/ Federally Insured by NCUA
BALANCE Financial Fitness Program
Whether you’re interested in developing a workable spending and savings plan, getting out of debt, understanding your credit report, buying a home, or planning for your financial future, we want to help! That’s why we’ve provided access to FREE and confidential financial counseling and education through BALANCE. Explore how BALANCE Financial Fitness Program can help you! • Ask a teller for printed education materials - available at any of our locations/drive ups • View the BALANCE website at foxcu.balancepro.org for multiple tools and articles • Follow BALANCE on Facebook at facebook.com/BALANCEPro • Receive free budget and debt counseling by calling BALANCE toll free at 888.456.2227 » Monday – Thursday: 9:30am – 8:00pm » Friday: 9:30am – 7:00pm » Saturday: 11:00am – 4:00pm
ANNUAL MEETING
Annual Meeting
Monday, June 15 • 6:00pm - 6:45pm foxcu.org/board-of-directors/ Date has changed! Virtual meeting only! In light of health concerns and the current Safer at Home order, our Board of Directors has made the decision to move our meeting date and conduct it as a virtual meeting, where you can see the slides presented and also hear audio via a telephone conference call. This year, our Board candidate voting will take place May 20 - June 10, via Digital Banking or requesting a mail-in ballot only. Be on the lookout for additional communication in regards to details about the Board candidates, voting, and how to connect to our virtual Annual Meeting.
BIKE to the BEAT
Saturday, August 1 • Appleton or De Pere Start anytime between 7:00am & 9:00am biketothebeat.com Lower registration fees have been extended, until further notice! We are optimistic our ride will continue as scheduled, so registration remains open. If you register today, and our ride cancels due to COVID-19, you can request to: • Receive a full refund of your fees • Apply your fees to next year’s ride • Have the Fox Cares Foundation keep your fees, as a donation, to help with hunger, homelessness and the arts (foxcares.org) We will have a decision made on whether our ride will continue as scheduled, by early summer. Thank you for your support & patience. We hope to see you in August!
FOX SPONSORED EVENTS - Are they postponed, canceled or continuing as scheduled?
Due to rapid changes of guidelines from the CDC and Governor Evers, we will be using our online Calendar of Events (foxcu.org/calendar/) as our main communication for any event changes.