Franchise Canada July/August 2020 Supplement

AWARDS OF EXCELLENCE

FRANCHISEES’ CHOICE DESIGNATION

FRANCHISEE OF THE YEAR

OTHER AWARDS

RECOGNITION AWARDS

A Canadian Franchise Association Publication / FranchiseCanada.Online

SPECIAL FRANCHISE FOCUS:

Celebrating

Franchise Excellence

TM

IT PAYS

CFA BOARD OF DIRECTORS (as of time of print) BOARD CHAIR Gerry Docherty*, Good Earth Coffeehouse PRESIDENT & CEO Sherry McNeil*, Canadian Franchise Association 1ST VICE CHAIR David Druker*, The UPS Store 2ND VICE CHAIR Lawrence Eade, Caffé Artigiano

PUBLISHER

TREASURER Lyn Little, BDO Canada LLP

Canadian Franchise Association (CFA)

SECRETARY & GENERAL COUNSEL

VP, CONTENT & MARKETING Kenny Chan

Larry Weinberg*, Cassels Brock & Blackwell LLP

EDITOR Lauren Huneault

PAST CHAIR John DeHart*, Hartify Franchise Consulting

GRAPHIC DESIGNER Andrea Lee

CHAIR, LEGAL & LEGISLATIVE COMMITTEE

ADVERTISING SALES Gwen Dunant

Darrell Jarvis*, Fasken

CHAIR, FRANCHISE SUPPORT SERVICES

Kirk Allen, Reshift Media

AD COORDINATOR Andrea Lee FOR ADVERTISING INFORMATION:

DIRECTORS

Hadi Chahin, Mary Brown’s Chicken & Taters Steve Collette, 3rd Degree Training/Actual Nutrition Sebastian Fuschini, Pizza Pizza John Gilson, COBS Bread Terry Hould, ServiceMaster of Canada Limited Andrew Hrywnak, Print Three Franchising Corporation Rimma S. Jaciw, CFE, WSI Digital Marc Laurin, MTY Group Ken Otto, Redberry Restaurants Ryan Picklyk, A&W Food Services of Canada Inc. Gary Prenevost, FranNet Stephen Schober, Metal Supermarkets Family of Companies Frank Stanschus, Little Kickers Bob Tipple, Expedia CruiseShipCenters Laura Wittholz, THE TEN SPOT Beauty Bars

Gwen Dunant Tel: 877-254-0097 | gdunant@cfa.ca TO SUBSCRIBE TO Franchise Canada

visit www.FranchiseCanada.Online or call 1-800-665-4232 ext. 238.

We invite your comments, questions and suggestions. Please contact us at editor@cfa.ca or 1-800-665-4232.

*Executive Committee member

NATIONAL SPONSORS

The CFA wishes to acknowledge and thank these National Sponsors for their support throughout the year.

Find out more about these companies at www.cfa.ca/sponsorship

© 2020, Canadian Franchise Association.

All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without the prior written consent of the publisher.

Franchise Canada is a member of Magazines Canada.

Publications Mail Agreement No. 41043018 Legal Disclaimer The opinions or viewpoints expressed herein do not necessarily reflect those of the Canadian Franchise Association (CFA). Where materials and content were prepared by persons and/or entities other than the CFA, the said other persons and/or entities are solely responsible for their content. The information provided herein is intended only as general information that may or may not reflect the most current developments. The mention of particular companies or individuals does not represent an endorsement by the CFA. Information on legal matters should not be construed as legal advice. Although professionals may prepare these materials or be quoted in them, this information should not be used as a substitute for professional services. If legal or other professional advice is required, the services of a professional should be sought.

Celebrating Franchising Excellence Established in 1992, the Canadian Franchise Association (CFA) Awards of Excellence celebrate the best of Growing Together™ and the symbiotic partnership between franchisors and franchisees to become Stronger Together. Regardless of the size or concept, a strong relationship between the franchisor and franchisee is vital to a franchise system’s success. The 2020 CFA Awards of Excellence in Franchising, Franchisee of the Year, Franchisees’ Choice Designation, CFA Recognition Awards, and Membership Milestones awards recognize the brands that have earned top marks from the franchising community.

They recognize their success in not only exceeding the expectations of their franchisees, but also for finding innovative ways to reach their customers.

Featuring the winners of the 2020 CFA Awards, this special franchise focus highlights the extraordinary franchises that have excelled in the delivery of service to their customers and support for their franchisees, as voted by their peers.

Read on to learn more about these exceptional, award-winning brands and their franchising accolades!

MILESTONE

Franchise Canada July | August 2020 3

Thank you!

We are so honoured and humbled to have received both the Franchisees’ Choice Designation and the Bronze Award of Excellence this year.

Thank-you to the CFA, our head office team, and most importantly our franchisees!

Contact Driverseat today to discuss your market! www.driverseatinc.com/franchise 1-855-374-8390 franchise@driverseatinc.com

We are going to come out of COVID-19 Stronger Than Ever COVID -19

Brand Launch

In early March, we implemented a four-tiered approach to managing through the pandemic.

Through 2019 and 2020 we evolved our brand strategy and planned to unveil it to our franchisees at our annual conference in late March. The conference was postponed due to COVID-19, so our marketing team shifted gears to do a virtual unveiling of the elevated branding and content. Executed over three days, they developed a campaign with three days of events involving press, live streams, interviews, webinars and franchisee brand education. With the support of our head office team, franchisees and key partners and vendors, we experienced record online engagement on social media channels, franchise inquiries, and feedback from the communities in which our franchisees serve.

Driverseat franchisees came together during the peak of the crisis to prepare for post COVID-19 and many even saw an increase in revenue and lead generation. Our optimism and bright unveiling fostered a space for entrepreneurial opportunities and business development.

Generate revenue - After pivoting a number of times through the economic shut down, we launched Shop and Drop, a grocery delivery service, offered as a free service to the vulnerable and a paid service to those who were looking to help flatten the curve.

Mental and physical health - Operating a business requires strong mental and physical health. We provided daily recommendations for our franchisees to incorporate into their routine.

Flatten the curve - one of our Governance components is Purpose. We exist in part, to help the communities in which we do business.

Post COVID-19 - Focusing on the future of the company and the ‘next normal’ became critical components of our strategy. Our goal was to come out of COVID-19 stronger than ever.

Investment Information Franchise Fee - $19,000 Royalty - $419 Flat Fee Total Investment - $43k to $48k

Our New Core Values

1 2

3

Take ownership at every level Be accountable to your team, the brand and your family. Guide your actions to deliver on what you commit to.

Be bold Show courage in your decisions and take on challenges fearlessly. Be ambitious and operate outside of your comfort zone.

Value the genius in diversity Appreciate, value and celebrate the differences in others. Create an environment where unique ideas are encouraged and everyone can be authentic. Innovation and creativity grows through diversity and unique perspectives.

4 5

Create meaningful relationships Eliminate transactional interactions, and form lasting bonds. Relationships are critical in our mission to out-care the competition. Build a following of raving fans with co-workers, customers and vendors.

Stop at nothing to ensure the success of others We are in the business of helping others succeed. Driverseat is successful when our corporate team, franchisees and clients are successful. Measure your performance by the impact you have on others.

Thank you Canadian Franchisees for once again recognizing FASTSIGNSÂŽ for our award winning franchisee satisfaction.

For more information, please contact Mark Jameson: 214-346-5679 | mark.jameson@fastsigns.com | fastsigns.com

FASTSIGNS of Brantford, ONT

• Over 700 locations worldwide • Business-to-business hours • Low staffing requirements • Attractive margins • Professional business clientele "We’ve had a great experience with FASTSIGNS. They are really excellent, and if I were to go back, I’d do everything the same way. If you’re willing to work hard and stay focused, FASTSIGNS can open many doors."

Jackie Raymond & Donna Bilodeau FASTSIGNS of Windsor, ON

SPECIAL FRANCHISE FOCUS

2020 Franchisees’ Choice The Canadian Franchise Association Announces the 2020 Franchisees’ Choice Designees

W

hat do the franchise systems featured on the following pages have in common? While they are all unique concepts and operate in a variety of business sectors and industries, these franchises have the distinction of being named as Franchisees’ Choice designees, receiving high rankings from their franchisees.

The Franchisees’ Choice designees are Canadian Franchise Association (CFA) member franchise systems who voluntarily took part in an independently-administered survey. Their franchisees were asked to rate the franchisor in key areas of the franchise business model, including leadership, business planning and marketing, training and support, ongoing operations, and the relationship between the franchisor and franchisee.

“The true strength of a franchise system lies in the mutually-rewarding relationship between a franchisor and its franchisees,” says Sherry McNeil, president and CEO of the CFA. “Being a Franchisees’ Choice designee is a high honour because the high rankings in franchisee satisfaction come directly from the franchisees themselves.”

In the due diligence process of investigating a franchise opportunity, speaking with existing franchisees about the opportunity being explored is essential. For prospective franchisees, the Franchisees’ Choice designation identifies that a franchise brand has received solid endorsement and ratings from its franchisees in areas such as: • Franchisee selection process • Franchise information package • Leadership • Training and support • Operations and improvements • Franchisor-franchisee relations Regardless of any awards or recognitions a franchise system may receive, CFA and Franchise Canada strongly recommend that prospective franchisees conduct thorough due diligence to help ensure that a franchise is the right fit for them.

Learn more about the due diligence process in The Franchise Guide at www.

FranchiseCanada.Online!

Find out more about the Franchisees’ Choice designation and this year’s recipients at www.cfa.ca/cfa-awards.

8 Canadian Franchise Association

www.cfa.ca | www.FranchiseCanada.Online

THE FRANCHISEES’ CHOICE LOGO Franchisees’ Choice winners receive a special logo to identify them as having achieved high rankings in franchisee satisfaction. As you explore franchise opportunities as part of your due diligence process, be on the lookout for this logo to discover the franchise systems that have been recognized for placing an emphasis on building first-class relationships with their franchisees.

PEACE

OF MIND WITH A COBS BREAD BAKERY

Franchise with a business that provides a product that’s essential to every day life – with a trusted franchisor.

Learn more about owning a local bakery with COBS Bread at COBSBread.com/StartSomethingGood

SPECIAL FRANCHISE FOCUS

The 2020 Franchisees’ Choice Designees Are: (in alphabetical order)

10 Canadian Franchise Association

www.cfa.ca | www.FranchiseCanada.Online

JOIN THE RECOGNIZED LEADERS IN SUPPLEMENTAL EDUCATION! MAKE A DIFFERENCE IN YOUR CAREER!

Helping Canadian Children & Families Since 1984 Unparalleled Training & Support System

MAKE A DIFFERENCE IN YOUR COMMUNITY!

Award-winning Oxford Learning is proud to be Canada’s top-ranked education-based franchise system!

Founded in 1984, Oxford Learning offers learning programs for students from preschool to university; students improve their academic skills, strengthen their cognition, and ultimately develop higher self-confidence and self-esteem.

An education background is not a prerequisite—our unique cognitive learning program, proprietary curriculum, and comprehensive training combined with your drive to succeed are the only requirements!

Join a team of recognized leaders making an impact in the supplemental education industry.

2020 Franchisee of the Year Award winner Seema Ahluwalia 3 franchise locations in British Columbia: Kitsilano, Richmond & Steveston

Award-Winning Marketing Team International Brand Recognition Proven Success Record Personal Fulfillment & Financial Security Providing sessions in-centres & online through Virtual Table™

CALL NOW TO BECOME PART OF CANADA’S LEADING SUPPLEMENTAL EDUCATION FRANCHISE. 1.888.559.2212 ext. 115 franchise@oxfordlearning.com Proudly Canadian

FRANCHISE SYSTEMS WITH 100+ LOCATIONS

franchise.oxfordlearning.com

SPECIAL FRANCHISE FOCUS

Celebrating an Ongoing Commitment to Franchise Excellence A number of franchises have earned the Franchisees’ Choice Designation multiple years in a row, demonstrating an ongoing commitment to franchise excellence and strong franchisor-franchisee relations. In recognition of their achievement, the CFA has created special logos that these franchise systems can use to display their consistently high scores from their franchisees.

The 2020 Franchisees’ Choice 10-Year Designees Are:

The 2020 Franchisees’ Choice Nine-Year Designees Are:

The 2020 Franchisees’ Choice Eight-Year Designees Are:

2013 - 2020

8 CONSECUTIVE YEARS

The 2020 Franchisees’ Choice Seven-Year Designees Are:

The 2020 Franchisees’ Choice Six-Year Designees Are:

The 2020 Franchisees’ Choice Five-Year Designees Are:

12 Canadian Franchise Association

www.cfa.ca | www.FranchiseCanada.Online

TO

OUR

FRANCHISEES

...

thank you!

WE'RE HONOURED TO RECEIVE RECOGNITION FROM OUR FAMILY OF FRANCHISEES, A FUN BUNCH OF DEDICATED, HARD-WORKING, INNOVATIVE BUSINESS OWNERS! THEY EARN OUR ADMIRATION EVERY DAY BY CONSISTENTLY GOING ABOVE AND BEYOND FOR THEIR CUSTOMERS AND FOR OUR COMPANY.

THANK YOU TEAM PREP'N SELL! WE WOULDN’T BE WHERE WE ARE TODAY WITHOUT YOU.

INTERESTED IN JOINING OUR FRANCHISE TEAM? low overhead, recession-proof, home-based business model complete training & business plan, ongoing coaching & support digital presence creation, social media & online marketing learn & share ideas with regular virtual franchisee meetings rapid innovations like sani-home for pathogen mitigation & virtual quoting

TAKE CONTROL OF YOUR FUTURE LEARN MORE AT PREPNSELL.COM/BECOME-A-FRANCHISEE/

884-299-1104

SPECIAL FRANCHISE FOCUS

Membership Milestones Every time a franchise joins and renews their CFA membership, they amplify the voice of the collective. They commit to excellence in franchising. And they help the CFA represent more than 700 brands from coast to coast as the authoritative voice of franchising.

Membership milestone achievements honour members for their ongoing commitment to the CFA’s pursuit of strengthening franchising in Canada. Congratulations and thank you to the following members, who are celebrating membership milestones in 2020.

45 YEAR MILESTONES • Giant Tiger Stores Limited

40 YEAR MILESTONES • BMO Bank of Montreal • MR MIKES RESTAURANT CORPORATION • Royal Bank of Canada • Scotiabank

35 YEAR MILESTONES • CIBC

25 YEAR MILESTONES • David Kornhauser c/o Macdonald Sager Manis LLP • Edo Japan • Humpty’s Family Restaurants • Master Care Janitorial and Facility Services Inc. • Pizza Nova Take Out Ltd. • Wendy’s Restaurants of Canada Inc.

20 YEAR MILESTONES • BDO Canada LLP • Dairy Queen Canada Inc. • FDH LAWYERS LLP • Franchise Specialists • Master Mechanic • Network Franchising International • Royal LePage Real Estate Services • The Gardener Inc.

15 YEAR MILESTONES • Bark Busters • Brokerlink Inc. • Express Employment Professionals • Good Earth Coffeehouse • Hickory Dickory Decks • Hoffer Adler LLP • Keyser Mason Ball, LLP • Liberty Tax • Moneris • PostNet International • T WO MEN AND A TRUCK Canada

14 Canadian Franchise Association

10 YEAR MILESTONES • BeaverTails Canada Inc • Bimbo Canada • Choice Hotels Canada Inc. • Driving Miss Daisy Seniors’ Services • Forest of Flowers • Goldman Hine LLP • iFranchise Group, Inc. • Jupiter • Massage Addict Inc. • Mathnasium Learning Centres • McCarthy Tétrault LLP • Nethris • OPA! of Greece • Padgett Business Services • PayTrak Payroll Services • Pet Valu Canada Inc. • Pita Pit • Quesada Burritos & Tacos • Symposium Cafe Restaurant & Lounge • Teplitsky, Colson LLP • The Interface Financial Group • WingsUp • Wise Cracks Concrete Technologies Inc

www.cfa.ca | www.FranchiseCanada.Online

5 YEAR MILESTONES • 1-888-JunkBin • Adventure Facility Franchising Inc. (Funtopia) • Betterthan50 Information Services Limited • Chiquicuts Kids Hair Salon • ClickTecs • Coyote Ugly Saloon • Eye Level Learning Centres • Fibrenew • Inspiration Learning Center • Kekuli Cafe Properties Inc • Little Caesars of Canada ULC • Masters Insurance Limited • Megamind Abacus Academy • Perkopolis • PlA-FIT Canada Franchise, INC • Senior Helpers • Serious Coffee • SilverChef • Simply For Life • Smartek Limited • The Driving Alternative • The Lease Coach • TruShield Insurance • Wild Wing Hospitality Inc • Xtreme Post/Pieux Xtreme

Find your plan at janiking.ca/franchise

A Different Breed of Franchise.

Since 1976, Global Pet Foods has grown to become a trusted resource that carries the widest selection of the very best pet products on the market today. We’re proud to be 100% Canadian and the largest privately-owned pet specialty retailer.

Our near 200 stores coast-to-coast remain open as an essential service, and focused on supporting their community to provide a truly remarkable front-line shopping experience. Undeniably, our success is because of our franchisees who have a special kind of heart and are living proof that money follows passion.

If you feel like contributing to the health of pets is your calling, and ready for success on your own terms, then we hope you consider joining us!

Did we mention we have big plans for the next five years? We’d love to share them…

A great place to start: (905) 790-9023 or franchises@globalpetfoods.ca

AWARD-WINNING

FRANCHISE

Franchise Canada July | August 2020 15

SPECIAL FRANCHISE FOCUS

Awards of Excellence The highest standard of franchising excellence in Canada, the CFA Awards of Excellence recognize franchise brands that have demonstrated superior franchise relations, leadership, business planning, marketing, training and support, ongoing operations, and communications in the Traditional Franchises and NonTraditional Franchises categories.

GRAND PRIZE WINNER TRADITIONAL FRANCHISE MaidPro Franchise Corporation

GRAND PRIZE WINNER NON-TRADITIONAL FRANCHISE Restoration 1

NON-TRADITIONAL FRANCHISES 6-15 FRANCHISEES

NON-TRADITIONAL FRANCHISES 16-29 FRANCHISEES

NON-TRADITIONAL FRANCHISES 30+ FRANCHISEES

GOLD Restoration 1

GOLD Right at Home Canada

GOLD Paul Davis Restoration Inc.

SILVER Stagecoach Theatre Arts

SILVER TWO MEN AND A TRUCK

SILVER Home Instead Senior Care

BRONZE Metropolitan Movers

BRONZE Driverseat Inc.

CANADA Ltd

16 Canadian Franchise Association

Canada

www.cfa.ca | www.FranchiseCanada.Online

BRONZE WP Creations

YOUR BUSINESS. YOUR SUCCESS.

YOUR PIZZA PIZZA. FRANCHISES AVAILABLE www.pizzapizza.ca/franchising franchisinginfo@pizzapizza.ca

THANK YOU to my Franchise Partners for voting LEAKPRO a Franchisees’ Choice Designee for 3 straight years

CONGRATULATIONS

to Mike Murphy-Brown for His Silver Franchisee of the Year Award Win

You can find more information at www.leakpro.com

as seen on

(905) 829-LEAK (5325) • 888-532-5349 • franchises@leakpro.com

Franchise Canada July | August 2020 17

SPECIAL FRANCHISE FOCUS

Hear From the 2020 CFA Award Winners!

This year, the CFA presented the 2020 CFA Awards program through videos, which featured acceptance speeches and photos from the award winners.

To watch the full award videos, visit www.cfa.ca/ cfa-awards TRADITIONAL FRANCHISES 6-15 FRANCHISEES

TRADITIONAL FRANCHISES 16-29 FRANCHISEES

GOLD MaidPro Franchise

GOLD Symposium Cafe Restaurant

SILVER Inspiration Learning Center

SILVER MaxWell Realty Inc.

Corporation

- Tutoring And Private School BRONZE Megamind Abacus

& Lounge

BRONZE White Spot Restaurants

Academy

TRADITIONAL FRANCHISES 30-99 FRANCHISEES

TRADITIONAL FRANCHISES 100+ FRANCHISEES

GOLD FASTSIGNS International

GOLD Quesada Burritos & Tacos

SILVER Triple O’s

SILVER A&W Food Services of

BRONZE Scholars Education Centre

18 Canadian Franchise Association

Canada

BRONZE Pizza Nova Take Out Ltd.

www.cfa.ca | www.FranchiseCanada.Online

GRAZIE FOR YO U R V OT E !

Proud recipient of the Franchisee Choice Designation Award for 10 consecutive Years as well as the Bronze Award of Excellence.

To become a franchise partner contact 416-439-0051 | franchising@pizzanova.com

Your Passion + Our System

IT ALL ADDS UP

You’re ready to make the move into business ownership and Liberty Tax is

ready to make your dream come true. Our franchise system gets top ratings year after year, because we designed it with our franchisees in mind.

• Proven profit potential • Low-cost investment • Seasonal business LibertyTaxCanada.ca (800) 790-3863 x 8293

Franchise Canada July | August 2020 19

SPECIAL FRANCHISE FOCUS

Franchisee of the Year The CFA Franchisee of the Year Award is presented to franchisees who have demonstrated an overall star quality within their franchise. Awards are presented to Gold, Silver, and Bronze franchisees in the Traditional category (brick and mortar locations) and in the Non-Traditional category (mobile or home-based franchises), all of whom have been franchising with their brand for at least two years.

TRADITIONAL FRANCHISES GOLD Seema Ahluwalia, Oxford Learning Centres SILVER Susan Allison, Wendy’s Restaurants of

Canada

BRONZE Tahir Siddique, Pizza Pizza

NON-TRADITIONAL FRANCHISES GOLD Simon and Stephanie Jones,

PropertyGuys.com

SILVER Michael Murphy Brown, LeakPro BRONZE Chetan & Roshni Bahl,

Heart to Home Meals

20 Canadian Franchise Association

www.cfa.ca | www.FranchiseCanada.Online

SPECIAL FRANCHISE FOCUS

Recognition Awards The CFA’s Recognition Awards celebrate individuals and franchise systems for their outstanding achievements, contributions, and philanthropic endeavours to the franchise community.

CFA DISTINGUISHED FRANCHISE SUPPORT SERVICES/ SUPPLIER AWARD This award recognizes a person or a company for their efforts and contributions in supporting the franchise industry and the Canadian Franchise Association at large. Elements taken into consideration include: • Participation in and support of the CFA, its Purpose and • Mission Demonstrated benefit to the community • Involvement throughout the franchise community

FRANCHISE EXCELLENCE For The THIRD Year In A Row! Thank you to all our dedicated, passionate franchisees for helping Paul Davis live our Core Values everyday and awarding us the 2020 CFA Franchise Choice Designation and winning the 2020 CFA Award of Excellence – Gold Medal in our Non-Traditional Category. We are honoured and privileged to have such great people to work with as we bring our customers’ lives back to normal after a disaster.

This accomplishment is earned by achieving the highest ratings in Franchisee satisfaction across all franchise brand concepts in our category throughout Canada, which shows why Paul Davis Restoration is one of the best franchise opportunities in all of Canada.

CFA OUTSTANDING CORPORATE CITIZEN AWARD Given to a franchise system that has demonstrated genuine and ongoing concern and support for a community or social service group(s). Award recipients are selected based on their philanthropic innovation, support and impact to the community whether on a local, regional, national or global scale.

DIVERSITY AND INCLUSION CHAMPION AWARD This award recognizes a company or individual for extraordinary leadership and contribution towards improving and promoting diversity and inclusion within their workplace and the franchise community in Canada.

LIFETIME ACHIEVEMENT AWARD This award recognizes exceptional achievement and contribution to Canadian franchising and the community at large through demonstrated excellence throughout one’s lifetime and career in franchising.

VOLUNTEER LEADERSHIP EXCELLENCE AWARD The Volunteer Leadership Excellence Award is presented to an individual who embodies the spirit of this award through their passion and leadership in their volunteer activities with the CFA.

www.pauldavisbusiness.ca For Franchise information contact Dan Hopkins

416-299-8890 ext 118 daniel.hopkins@pauldavis.com

Franchise Canada July | August 2020 21

SPECIAL FRANCHISE FOCUS

CFA Distinguished Franchise Support Services/ Supplier Award: AXIS Integrated

Diversity and Inclusion Champion Award: Yum! Brands (KFC, Pizza Hut, Taco Bell)

AXIS Integrated is a group of experts in data-driven franchise sales & marketing solutions. They focus on the development of custom database solutions, webenabled marketing applications, and the execution of lead and customer nurturing programs for franchise organizations.

AXIS Integrated is a strong supporter of the CFA: they are a national sponsor, launched the LookforaFranchise.ca lead nurturing program, contributed articles to The Franchise Voice, hosted webinars, and created a tradeshow lead nurturing package for CFA tradeshow exhibitors to efficiently capture and nurture their leads. AXIS Integrated created Intelligent Lead Nurturing, a modern and powerful lead management solution to help franchisors grow their network of franchisees. They recently launched intelligentleadnurturing. com to educate brands on the power of modernized lead nurturing. AXIS Integrated is committed to advancing the franchise business model and to collaborating with other CFA members to help build the franchise community and further Canadian franchising.

In 2015, Yum! Brands’ former CEO Greg Creed established a U.S. diversity and inclusion council called Leading Inclusion for Today and Tomorrow (LIFTT), which includes leaders and franchisees across Yum!, including KFC, Pizza Hut, and Taco Bell. Under current CEO David Gibb’s leadership, the global franchisor is doubling down on its efforts to create an inclusive culture that unlocks potential in all types of people and fully leverages the diversity of thought that comes from our differences in gender, ethnicity, race, religion, age, sexual orientation, professional background, and even style of communication and leadership.

Yum! Brands aims to create an inclusive and ethical workforce in order to be a workplace of choice and to drive business results by connecting meaningfully with diverse employees, customers, franchisees, and suppliers worldwide.

22 Canadian Franchise Association

www.cfa.ca | www.FranchiseCanada.Online

Lifetime Achievement Award: Dr. Nick Whitehead Dr. Nick Whitehead is the cofounder of Oxford Learning Centres, Inc., and acted as its CEO and president from its opening in 1984 until he officially retired from his long-standing position in 2019. He opened the first Oxford Learning Centre in London, Ontario in 1984 and began helping children develop stronger thinking and learning skills through the application of his unique instruction methods and his cognitive learning model. Dr. Whitehead has taken on a role of mentorship, playing a pivotal role in developing 100 Oxford Learning Centres that are helping students, families, and communities across Canada.

SPECIAL FRANCHISE FOCUS

Hear From the 2020 CFA Award Winners!

CFA Outstanding Corporate Citizen Award: Pet Valu

CFA Volunteer Leadership Excellence Award: John DeHart

Together, the Pet Valu family of stores and their customers have raised more than 24,148,368 in dollars and donations since 2010.

Pet Valu participates in a number of charitable efforts, including giving back month in October. In October 2019, they raised $797,000 and found 2,280 pets a forever home. Throughout October, they also collect food and supplies for pets in need. Pet Valu helps fund community mobile animal hospitals and rescue vehicles, and works with their national charity partner, Lions Foundation of Canada Dog Guides, whose mission is to help Canadians with medical or physical disabilities. One hundred per cent of the donations received through Pet Valu’s annual calendar and bandana programs help place life-changing Dog Guides with Canadians who have disabilities.

Over the years, Pet Valu has found forever homes for 37,713 pets.

John DeHart has been a pillar of the Canadian Franchise Association (CFA) community.

John recently served as Chair of the CFA Board of Directors, and as a volunteer on the CFA Executive Committee. He has played a key role in the success of CFA National Convention, serving as a Power Session Moderator and Closed-Door CEO Session Moderator in 2019 and a Keynote Speaker in 2018.

John also led the development of the CFA’s Core Values and Strategic Plan. As an enthusiastic ambassador of the CFA, John was a member of the Growth Hack Committee, a member of the Branding Committee, and has provided strong leadership throughout his years working with the CFA. His deep involvement and continuous support of the franchise community has helped shape the CFA and Canadian franchising overall.

This year, the CFA presented the 2020 CFA Awards program through videos, which featured acceptance speeches and photos from the award winners.

To watch the full award videos, visit www.cfa.ca/ cfa-awards

Franchise Canada July | August 2020 23

MARKETPLACE

WORLD’S MOST SUCCESSFUL BAKERY FRANCHISE

Driverseat Chauffeur Services • A trusted brand – Nearly 700 locations worldwide and 35+

years’ experience franchising Driverseat is the latest emerging trend in home based franchise • aAnew robust model COBS Bread is built on Our providing exceptional systems, blazing industry in –personal transportation. friendly service strategizing and a welcoming environment for all franchise partnersproduct, specialize in marketing, and growing customers their business, while their Coachmen (drivers) focus on transporting Community focused4–unique All bakeries donate to hundreds of local customers and•their vehicles, through services.

Protected schools, groupsCanada and charities terrritories available throughout and theacross U.S. Canada • Authenticity – COBS Bread operates with honesty and transparency Totalfranchising capital required - $20k $35k • No initial fee for newto bakeries Technology Platform • Flexible fiInnovative nancing options $21,000 franchise fee Awards Home based 2015 Recipient CFA Award of Excellence in Franchising, Silver Award Winner No need for inventory Significant industry size 2010 & 2012 Recipient No capitalinreal estate leases CFA Award of Excellence Franchising, Bronze Award Winner 4 tier extensive training program 2011–2020 Recipient CFA Franchisees’ Choice Designation Designated Driver Airport Chauffeur Contact the COBS Bread Franchising Team Assisted Transport Vehicle Chauffeur E franchise@cobsbread.com P 1| info@driverseatinc.com 866 838 COBS (2627) 1-855-DRIVE-90 W www.cobsbread.com/franchising www.driverseatinc.com

Driverseat Driverseat Chauff eur Services Chauffeur Services Driverseat system, in franchise Driverseat isis an theaward latest winning emerging trend inspecializing home based transportation solutions.

Our franchise partners build theirOur systems, blazing a new industry in personal transportation. team of Chauffeurs and growinthe brand through marketing and franchise partners specialize marketing, strategizing and growing networking in their Franchises their business, whilecommunities. their Coachmen (drivers) offer focusconsumer on transporting transportation the vehicles, tourism and hospitality industries, and customers andintheir through 4 unique services. Protected develop business partnerships generate revenue territories available throughout that Canada and the U.S. as they transport clients in their own vehicle or in fleet shuttles.

Totalcapital capitalrequired required-- $20k • Total $43Ktoto$35k $48K InnovativeTechnology Technology Platform Platform • Innovative $21,000franchise franchisefee fee • $19,000 Homebased based • Home Noneed needfor forinventory inventory • No Significant industry size size • Signifi cant industry Nocapital capitalreal realestate estate leases leases • No tierextensive extensivetraining training program • 4 4tier

• Airport

Assisted Transport

• Wedding Designated Driver

Contact Contact 1-855-DRIVE-90 1-855-DRIVE-90 info@driverseatinc.com info@driverseatinc.com www.driverseatinc.com www.driverseatinc.com

• Corporate Shuttles

Airport Chauffeur

• Tours

Vehicle Chauffeur

CUSTOMER PROOFING FORM AS CLIENT, YOU ARE FULLY RESPONSIBLE FOR ANY ERRORS OR OMISSIONS, SUPPLIED OR INCIDENTAL, FOUND IN YOUR FINISHED AD PETS ARE UNDENIABLY PART OF THE FAMILY. Signage has never been more important. Right now, businesses AFTER PROOFS HAVE BEEN APPROVED SIGNED. are looking for new and better ways to compete.AND Industries At Global Pet Foods we believe that caring for pets means taking

are revamping to meet compliance standards. And advertisers care of their minds, bodies, spirits, and souls. That is why when are expanding their reach into new media, like digital signage a customer walks into a Global Pet Foods store, they know they July 5, 2019 APPROVAL DUE DATE: and mobile websites. Join the franchise that’s leading the next are the absolute best quality nutrition, accessories and If we do not hear from you by the above date, we will assume the ad is getting approved s) generation business communication. than ever, with placement. service for their pet. as it has of been provided to ®you hereNow andmore we will proceed businesses look to FASTSIGNS for innovative ways to connect Since 1976, Global Pet Foods has evolved to become the largest Canada September/October 2019 with customers inFranchise a highly competitive marketplace.

Our high ISSUE: 100% Canadian pet specialty retailer with the widest selection standards for quality and customer service have made FASTSIGNS of holistic nutrition on the market today. Even the house brand, 1/4 Page Marketplace Listing theAD mostSIZE: recognized brand in the industry, driving significantly Nature’s Harvest, is made from only freshest human-grade more traffi c to the web than any other sign company.

NOTES: Proof Over Due - as of July 2, 2019 ingredients, locally sourced and manufactured in Canada.

A genuine need to help pets and their families live longer, We also lead in these important areas: date indicated •above.

If changes required2020 please indicate them below. healthier lives together is what keeps our customer coming back Entrepreneur - #1 are in Category, and a notch above our competition.

• Franchise Business Review Best in Category, 2018, FBR 50 Award 2006-2020 Our attention to careful site selection, detailed store planning ment adheres to the principles forth in the Canadian Code of Advertising2013-2020 Standards (http://bit.ly/q1bNEI) • CFAset Franchisees’ Choice Designation and quality “hands-on” merchandise management has resulted in in whole and in part, in this advertisement. time-proven, steady profitable growth within our family of stores Mark L. Jameson, Exec. VP of Franchise Support and Development with over $200 Million in annual sales.

FASTSIGNS International, Inc. Client Name (PRINT PLEASE) CATED CHANGES ARE MADE Combine that with our robust Franchisee Support and absolutely 2542 Highlander Way, Carrollton, TX 75006 ) everything else that provides you with a turn-key operation, you’ll 214-346-5679 office UESTED CHANGES Client Signature Date see Global Pet Foods is a business truly worth barking about. mark.jameson@fastsigns.com www.fastsigns.com Franchised Locations: 186, Corporate Locations: 10 2013 - 2020 ASE EMAIL THIS COMPLETED FORM TO ADS@CFA.CA or FAX to 416-695-1950 CFA Member Since: 2003 have any questions or require further assistance, please contact: Contact the Franchising Team: ea Lee (ext. 229) E. alee@cfa.ca T. 416-695-2896 TF. 800-665-4232 F. 416-695-1950 (905) 790-9023 | Franchises@GlobalBancorp.ca

o ensure all ofed.

8 CONSECUTIVE YEARS

24 Canadian Franchise Association

www.cfa.ca | www.FranchiseCanada.Online

MARKETPLACE

Are You Looking For:

Jani-King is the world’s largest commercial cleaning franchise with over 6,500 franchisees in 10 countries and over 50 years of experience!

• An opportunity to be your own boss?

• Financial & personal independence?

• A healthy and creative work environment?

The unique Jani-King Franchisee Concept, available for as low as $11,900, provides our franchisees with an edge over the competition.

A Hickory Dickory Decks Franchise Offers: • Entry into a multi-billion dollar home renovation and improvement market • A strong reputation and buying power • A proven training and support system Contact Hickory Dickory Decks for more information today.

By offering unparalleled support and training, Jani-King works to ensure that every franchisee has an opportunity to be successful.

Initial and on-going training, 24-hour operational support and administration assistance are all provided by Jani-King.

Ready to be your own boss? Contact us today and join the more than 6,500 other Jani-King franchise owners worldwide.

1-800-565-1873 or visit our website at www.janiking.ca or e-mail info@janiking.ca

www.decks.ca/franchising 115 Dundas St. West Dundas, Ontario. L9H 7L6 1-800-263-4774 or 905-689-4774

Special Note: Master Franchisor opportunities available in Saskatchewan, Newfoundland and Thunder Bay.

The World’s Leading Automotive Leak Company

MAKE A LIVING THAT MAKES A DIFFERENCE

LEAKPRO® is a unique business that the Franchisor has developed to take advantage of opportunities in the automotive industry. It is an entire format for operating businesses that specialize in detecting and repairing wind, dust, and water leaks in motor vehicles.

Join Oxford Learning, a leader in tutoring excellence, helping students worldwide from preschool to university.

One special component of this System is a methodology that the Franchisor has refined for leak detection, which uses ultrasonic sound technology and thermal imaging.

• 24 years in business • Member of the CFA • Highly needed and proven services • Mobile service • No effective competition • OEM/Factory approved and recommended • LOW Franchise fee, high income and return • Franchises only $49,900.00 CDN • Prime markets and master franchises available • You bring the business aptitude; we’ll bring the training • Automotive experience not required!

You can find more information at www.healthycar.ca and www.leakpro.com (905) 829-LEAK (5325) • 888-532-5349 franchises@leakpro.com

as seen on

Oxford Learning celebrates multiple awards from the Canadian Franchise Association, including Franchisees’ Choice Designation in 2018, 2019, and 2020, Top Franchisee 2020 Award, and 2020 Lifetime Achievement Award for Oxford Learning’s founder.

Proudly Canadian with 36 years as a proven franchise system, we have more than 125 locations across Canada. Whether in an Oxford Learning centre or through our online program, Virtual TableTM, we are changing the way students process, interpret, and organize information for more reliable, long-term outcomes. It’s called cognitive learning!

Become an Oxford Learning franchisee. An education background is not a prerequisite - our unique cognitive learning program, proprietary curriculum, and comprehensive training combined with your drive to succeed is the only requirement! Looking for an opportunity to make a difference in your life and in your community? Discover the rewards of helping children succeed.

1-888-559-2212 (ext. 115) or franchise@oxfordlearning.com.

Franchise Canada July | August 2020 25

MARKETPLACE

THIS IS NO TIME FOR SECOND BEST - YOUR SUCCESS BEGINS WITH OUR TEAM • The Restoration Industry is an annual 80-Billion-Dollar industry.

• With smaller independent regional restoration companies unable to deliver electronic reporting and keep up with the technological and performance requirements insurance companies are now demanding, more market share will be available for PAUL DAVIS franchisees as insurance companies move away from using smaller independent restoration companies.

• PAUL DAVIS is the only democratic franchise program where the franchisees have a vote in how operational changes are adapted to the system.

• A powerful, recognizable brand supported by a national television advertising campaign, well-developed franchise system and an experienced management team to lead the system.

• Consumer demand for high quality service and care when restoration services are needed.

• As the “Boomers” age, the demand for restoration services will increase.

The Pizza Nova story began in 1963 when a young Italian family opened the very first Pizza Nova restaurant. Today Pizza Nova is still family owned, represents 140+ locations across Ontario and specializes in hand-tossed Italian style pizzas that are complemented by an extensive menu of proven favourites.

We provide comprehensive training, easy ordering from our HAACP approved commissary, location identification & design, operations support and innovative marketing initiatives that bring customers through your door.

Pizza Nova is the Official Pizza of the Toronto Blue Jays™, Toronto International Film Festival, and the CNE. Our 57+ years of success continues as a direct result of our uncompromising commitment to providing the highest quality product made from only the finest quality ingredients. In 2015 we became the first Canadian pizza company to introduce pepperoni sourced from beef and pork raised without the use of antibiotics or added hormones. We have since expanded our ‘Raised Without Antibiotics’ profile to include bacon, chicken wings , chicken pollini, grilled chicken, and smoked ham.

For more information on Franchise Opportunities please contact Meraj Jamal, Franchise Development Manager Phone: 416-439-0051 ext. 216 Email: meraj@pizzanova.com

For franchise information contact: Dan Hopkins, Director of Franchise Development 416 299-8890 ext 118 daniel.hopkins@pauldavis.com

TM

IT PAYS Grab Your Slice of Life!

Pizza Pizza began in December 1967 in a 300 square foot store in Toronto at the corner of Wellesley and Parliament Street. Since then we became the biggest pizza chain in the country.

Our success stems from our customer focus. Our commitments to freshness, quality, and innovation have led us to the top of the pile in the pizza industry. Pizza Pizza delivers on its goals time and time again as we strive to make the best pizzas around at reasonable prices. Moving forward, we will continue to hold our leading position through community involvement and environmental stewardship.

Consider what Canada’s most successful pizza chain has to offer you: • A commitment to quality, • Comprehensive training freshness, customer • Site selection, lease satisfaction and innovation negotiation and professional • Superior marketing and architectural design promotional support • Knowledgeable support staff • State-of-the-art technology • Administrative systems • Ongoing professional • We supply the ingredients development • Be your own boss!

Franchising information: franchisinginfo@pizzapizza.ca www.pizzapizza.ca/franchising

26 Canadian Franchise Association

BECOME A HOME MAKEOVER SPECIALIST PREPPING HOMES FOR SALE – AND MUCH, MUCH MORE Do you like Real Estate, Design, Staging and Renovations?

Do you enjoy Networking and want a Flexible Work Schedule?

PREP’N SELL COULD BE THE RIGHT FIT FOR YOU Prep’n Sell Franchise owners provide a convenient, hassle-free “One Call” service to Real Estate agents and home owners who are looking to sell or buy a home. We provide a full spectrum of home improvement services and specialists – everything that’s needed to prepare a home for sale. Our Prep’n Sell Franchises have hundreds of Real Estate Agents promoting our business.

What a WIN / WIN Concept!

• Home-based business with low overhead costs • Family-friendly business • In-demand, niche market in an $80 billion industry • Contractor opportunity for trades • Complete turnkey system • Prep’n Sell custom operations software • Complete training and ongoing support • Management of digital & social media marketing • Franchisees just like you connect online every two weeks PARTNER WITH US TO START YOUR OWN FRANCHISED BUSINESS Contact David Collier today.

416.201.1010 or 844.299.1104 dcollier@prepnsell.com www.prepnsell.com

www.cfa.ca | www.FranchiseCanada.Online

ADVERTISERS’ INDEX COBS Bread....................................................................... 9 www.cobsbread.com/franchising Driverseat.................................................................. 4 & 5 www.driverseatinc.com/franchise FASTSIGNS. . ................................................................ 6 & 7 www.fastsigns.com Global Pet Foods........................................................ 15 www.globalpetfoods.com

OWN A BUSINESS & TAKE CONTROL OF YOUR FINANCIAL FUTURE THROUGH FRANCHISING! Since 1996, the Franchise Canada Show has helped thousands of Canadians realize their dreams of building their own successful business, and take control over their financial situation.

The Franchise Canada Show has gone virtual to help set Canadians up for franchise ownership success. Discover business ownership opportunities with exciting and proven successful franchises without leaving the comfort of your home office. Attend sessions provided by industry experts to help you move to the next step in franchising!

The Virtual Franchise Canada Show empowers you to access information and connect live with franchise representatives. Don’t miss the opportunity to kick-start your franchising career!

Hickory Dickory Decks....................................... 20 www.decks.ca/franchising Jani-King............................................................................ 15 www.janiking.ca LEAKPRO............................................................................. 17 www.leakpro.com Liberty Tax........................................................................ 19 www.LibertyTaxCanada.ca Oxford Learning.......................................................... 11 franchise.oxfordlearning.com Paul Davis. . ......................................................................... 21 www.pauldavisbusiness.ca Pizza Nova......................................................................... 19 www.pizzanova.com Pizza Pizza......................................................................... 17 www.pizzapizza.ca/franchising

UPCOMING VIRTUAL FRANCHISE CANADA SHOWS ➔ July 9, 2020 | Ontario ➔ July 23, 2020 | Atlantic ➔ August 13, 2020 | Prairies

Prep’n Sell........................................................................... 13 www.prepnsell.com

For more information, visit www.cfa.ca/virtual-franchise-show/

FRANCHISING 101: An Introduction to Franchising

When you complete your (free!) registration for the CFA’s Virtual Franchise Canada Show, you’ll also receive the FREE Franchising 101: An Introduction to Franchising E-guide.

FranchiseCanada

July | August 2020 27

The 2020 CFA Hall of Fame Award

The Canadian Franchise Association (CFA) Hall of Fame Award is presented in recognition of the outstanding performance by a franchise company over a significant period of time. Winners typically have high brand recognition (on either a regional or national scope) and will be generally recognized for their solid business performance.

They will exhibit leadership in the franchise community in many ways, including helping to encourage excellence through sharing best practices, speaking engagements, willingness to mentor new franchisors, and raising the profile of the franchise business model.

This year, the CFA has a special Hall of Fame Award announcement in store.

Stay tuned to learn more about the 2020 Hall of Fame Award winner!

Follow us on social media for regular updates: www.twitter.com/cfafranchise www.facebook.com/canadianfranchiseassociation www.instagram.com/cfafranchise www.linkedin.com/company/canadian-franchise-association

Learn more at www.cfa.ca/cfa-awards