Rearrange the process
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Process steps in a traditional restaurant
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Process steps in a fast food restaurant
1
The customer enters the restaurant.
1
The cook prepares food.
2
The waiter selects a table for the customer.
2
The customer enters the restaurant.
3
The customer goes to the assigned table.
3
The customer selects food from menu card on the wall.
4
The waiter brings a paper menu card.
4
The waiter takes order for food from the customer.
5
The waiter takes order for drinks.
5
The customer pays.
6
The waiter brings drinks.
6
The waiter delivers food to the customer.
7
The customer selects food from the menu card.
7
The customer goes to a table with the food.
8
The waiter takes order for food from the customer.
8
The customer eats the food.
9
The waiter brings the food order to the cook.
9
The customer clears table from plates / glasses / cutlery.
10
The cook prepares food for the customer.
10 The customer leaves the restaurant.
11
The waiter delivers food to the customer.
12
The customer eats the food.
13
The customer asks waiter for the bill.
14
The waiter brings the bill to the customer.
15
The customer finds money and calls the waiter.
16
The waiter receives money.
17
The customer leaves the restaurant.
18
The waiter clears table from plates / glasses / cutlery.
Inspired by http://www.destination-innovation.com/rearrange-the-process/