We Enable Greatness Catalogue by FranklinCovey

We Enable

Greatness

I N P E O P L E A N D O R G A N I S AT I O N S E V E R Y W H E R E

Australia & New Zealand

Dear Valued Clients, As FranklinCovey enters its 20th year in Australia, we have emerged as a national leader in helping organisations build the capability of their workforce to become great leaders and execute on strategy. Our global presence extends to more than 147 countries and our network of accredited client facilitators currently exceeds 45,000 and expands daily. Our mission is to enable greatness in people and organisations everywhere. We have studied the topic of great performance at unprecedented levels. From our research, we believe great organisations have four distinct outcomes:

1. Sustained Superior Performance. Succeeding

financially, or operationally, in both the short and long term , and not just on an absolute basis, but relative to their market potential or the hand they’re dealt.

JOSHUA FARRELL We’ve identified 3 key areas that we can help in building great organisations. Becoming good is enough for many. Becoming great, and sustaining it, is a quest we are passionate about. We look forward to partnering with you on your journey toward greatness. Yours sincerely,

2. Intensely Loyal Customers. Earning not only the

“satisfaction” of their customers, but their true loyalty.

3. Highly Engaged and Loyal Employees. The people who work in great organisations are more than satisfied — they are energised and passionate about what they do and become true ambassadors for their businesses.

4. Distinctive Contribution. Doing more than “business as usual” . Fulfilling a unique mission that sets them apart from the crowd.

Joshua Farrell Managing Director FranklinCovey Australia & New Zealand

Howdo do you a GREAT organisation? How youbuild build a great organisation GREAT LEADERS Leaders who: 1. Inspire trust. 2. Clarify purpose. 3. Align systems. 4. Unleash talent.

Great Leaders Leaders who: 1. Inspire trust. 2. Clarify purpose. EFFECTIVE INDIVIDUALS 3. Align systems. Individuals who: 4. Unleash talent.

1. Are focused and disciplined. 2. Are trustworthy. 3. Possess good business judgment. 4. Are proactive in attitude and actions. Eﬀective Individuals 5. Work well with others. Individuals who: and 6. Are good listeners 1. Are focused and disciplined. communicators. 2. Are trustworthy. 3. Possess good business judgment. 4. Are proactive in attitude and actions. 5. Work well with others. 6. Are good listeners and communicators.

How do you build a great organisation? ORGANISATIONAL GREATNESS

INSTITUTIONALISED FOCUS AND EXECUTION Organisational processes and disciplines that create: 1. Clarity 2. Commitment 3. Translation Institutionalised Focus and 4. Enabling Execution 5. Synergy Organisational processes and 6. Accountability disciplines that create: 1. Clarity 2. Commitment 3. Translation 4. Enabling 5. Synergy 6. Accountability

An organisation that possesses: 1. Sustained Superior Performance 2. Loyal Customers 3. Engaged Employees 4. Distinctive Contribution

Organisational Greatness

An organisation that possesses: 1. Sustained Superior Performance 2. Loyal Customers 3. Engaged Employees 4. Distinctive Contribution

To build a great organisation, you need great leaders and highly effective people who execute the organisation’s mission with excellence. • Great leaders are imperative. Without them,great thereleaders is no vision where to go, no To build a great organisation, you need and of highly effective strategy no systems for getting there. Just having great leaders is not enough. people who execute the organisation’s mission with excellence. • Effective individuals are essential. Without effective people, the organisation is • Great leaders are imperative. Without there is no vision of where is tonot go, enough. no destined for mediocrity or worse. Justthem, having effective individuals strategy no systems for getting there.

• Without a shared process for focusing on and executing the organisation’s goals, • Eﬀective individuals essential. Without the organisation the most inspired andare capable people falleﬀective short ofpeople, greatness. With such ais process, destined for mediocrity or worse. great people can build something important and enduring. • Without a shared process for focusing on and executing the organisation’s goals, the most inspired and capable people fall short of greatness. With such a process, great people can build something important and enduring.

Australia & New Zealand

Today’s Challenges

FranklinCovey Solutions

The Leadership Challenge

Great Leaders

The world today needs great leaders who engage people’s heads and hearts, not just their hands. Most leaders still use Industrial Age management practices. Consider these challenges:

LEADERSHIP: Great Leaders, Great Teams, Great Results™

• Succession crisis. By 2018, 60% of experienced leaders will have left the work force. • Underused talent. Over 50% of workers say they have “far more talent, intelligence, and creativity” than their jobs allow them to use. • Weak management skills. The number-one reason people leave their jobs is because of a poor relationship with their manager.

Equip your leaders and managers with the mind-set, skill-set, and tool-set necessary to unleash the talent and capability of their teams to achieve your organisation’s highest priorities. Leaders will discover how to inspire trust and build credibility with their people, define a clear and compelling purpose, create and align systems of success and create a workplace where people want to stay and contribute their best effort, time and time again.

The Individual-Effectiveness Challenge

Effective Individuals

Jobs get cut. Resources are eliminated. But the work remains. Today’s employees are expected to put in more and more time just to maintain acceptable productivity. It’s more for less. Consider these challenges:

The 7 Habits® Signature Program

• Longer workdays. Workers spend three weeks longer working per year than 20 years ago. • Heavier work loads. 53% of workers say they are “overwhelmed” at work and, because of technology, are never really “off the job.” • Information overload on the average worker. 75 billion e-mail messages are sent each day.

Set the foundation for personal and professional effectiveness, increasing productivity, restoring balance, and developing greater maturity and responsibility.

FOCUS: Achieving Your Highest Priorities™ Help employees clarify, focus on, and execute their highest priorities based on the FranklinCovey Planning System. Includes the FOCUS pre and post self-assessment.

• The communication gap. When surveyed, only 6% of respondents state that team members discuss tough issues candidly, and only 32% believe their teams actively seek out differing viewpoints.

The Execution Challenge Execution remains the great unaddressed issue in organisations today. Consider these challenges: • Weak performance. On average, only 13% of public companies meet yearly financial expectations. • Failed strategies. 70% of strategic initiatives either fail or are abandoned. • Lack of alignment. Only 19% of workers say they can effectively translate the company’s top goals into the work they do.

Institutionalised Focus & Execution The 4 Disciplines of Execution®: Manager Accreditation Create a culture of execution through accrediting all of your managers in a process that equips them to become execution “experts.” The Accreditation process that teaches leaders and managers to identify and execute their highest priorities by focusing on “wildly important goals”, acting on lead measures, keeping a compelling scoreboard, and creating a cadence of accountability.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 4

Leading at the Speed of Trust™

Insights

A highly interactive solution that engages leaders at all levels in the real work of identifying and closing the trust gaps that exist in organisations.

FranklinCovey InSights is a library of bite-sized web-based training modules any leader can use to inspire and engage the team to improve performance.

Instead of paying outrageous “Trust Taxes”, your organisation can begin to realise “Trust Dividends”. Doing business at the “Speed of Trust” dramatically lowers costs, speeds up results and increases profits and influence.

The responsibility for training new leaders lies squarely with current leaders. But, to carry out that responsbility, they need a quick, easy to use resource available on demand. InSights is that resource.

Working at the Speed of Trust

Helping Clients Succeed

A program that teaches individual contributors to identify and address “trust gaps” in their own personal credibility and in their relationships at work. With examples based on their current work and real world issues, participants discover how to communicate transparently with peers and managers, improve their track record of keeping commitments, focus on improving internal “customer service” with others who depend on their work and much more.

Transform salespeople into trusted business advisors who are maniacal about helping clients succeed and delivering lasting sales results.

Project Management™ Employ a proven four-step decision-making process to improve focus and execution on projects.

What the CEO Wants You to Know: Building Business Acumen™ E ducate employees on financial concepts crucial to building a successful organisation.

Customer Loyalty Designed for organisations with many similar front-line operating units. We help them improve performance by improving how the bulk of these units serve their customers. Creating and mantaining unprecedented levels of customer satisfaction and loyalty.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 5

Australia & New Zealand

Engaging With FranklinCovey We work with our clients in a variety of ways.

On-Site Consulting & Training

Hire a FranklinCovey expert. Our consultant’s real-world expertise creates applicationrich consulting and training experiences that advance the business priorities of your organisation. Located throughout Australia, our delivery consultants offer a mix of consulting engagements and training programs drawn from all our solutions. A FranklinCovey experience is tailored to your precise needs, beginning with a robust pre-consulting call, continuing with an engaging on-site experience, and concluding with necessary follow-up to ensure your expectations are exceeded and the learning translates into behaviour change and results. Our consultants deliver results at any organisational level, from the C-suite to the frontline.

Content Licensing

Open-Enrollment Public Programs Join other professionals in a public program format. For organisations needing professional development for a dispersed workforce or education for individuals, FranklinCovey offers thousands of public programs throughout the world. Public programs are ideal for organisations searching for professional development with a decentralised workforce, specific education for individual employees, or organisations looking to “sample” FranklinCovey’s content offerings in anticipation of a broader engagement.

Client-Facilitator Accreditation

Obtain a license for reproduction rights or customisation.

Accredit your employees through a Train-theTrainer approach.

For organisations that desire to implement large-scale solutions in a highly cost-effective model, FranklinCovey will license your organisation to reproduce our materials. This Intellectual Property (IP) agreement provides you with the ultimate in flexibility and scalability, while providing customisation features to make our content your own.

For organisations seeking cost-effective ways to implement solutions involving varied populations of managers and frontline workers, FranklinCovey accredits facilitators from your organisation. Facilitators then adapt our content to their organisation’s needs. FranklinCovey has accredited more than 45,000 client facilitators worldwide in more than 45 different content areas. Each course that is available for accreditation will be marked by a little man with a book. Keep your eyes peeled and be blown away by just how many of FranklinCovey’s workshops you can teach within your organisation.

TEACH

Get Accredited

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 6

Looking for Proof? Proof of FranklinCovey Success eLearning

Maximise learning through technology. Your employees can experience the world-renowned benefits of FranklinCovey training, regardless of where they live and work around the globe. LiveClicks webinar workshops are cost effective, one- to two-hour modules that offer compelling content and live engagement with an expert FranklinCovey consultant. You can also become accredited as a facilitator to conduct them on your own. LiveClicks webinars are delivered live over the web where participants interact with a FranklinCovey consultant (or client facilitator) and learn new skills and competencies in an engaging, time saving format. Attendees experience the training right from their desks/offices, eliminating travel costs and reducing your organisation’s carbon footprint while minimising lost time away from the office. These webinars also include downloadable toolkits. LiveClicks webinars allow you to reach distance learners who are not able to leave their offices for extended periods of time. LiveClicks webinars can also be used as low-cost-effective reinforcement tools, or as rapid training options.

The Center for Advanced Research conducts research independently of the sales arm of FranklinCovey. Headed by Professor and Fulbright Scholar Dean W. Collinwood (Ph.D. University of Chicago, M.Sc. University of London), the Center’s team of Ph.D.s and MBAs evaluates the impact of FranklinCovey training on individuals and organisations around the world .

www.franklincoveyresearch.org How do we gather our data? One way is through Custom Surveys, or surveys uniquely designed to assess specific characteristics of your organisation. Custom Surveys are crafted with exacting precision using the best survey methodologies. They are usually taken online, and your organisation will get back useful reports and prescriptive guidance.

Additionally, FranklinCovey offers award winning The 7 Habits of Highly Effective People: Interactive Edition, a highly scalable approach to effectiveness training that includes the full 7 Habits content. Participants are exposed to a selfpaced online experience, combining highly interactive eLearning with an optional one-day live training experience.

Case Study: THE 7 HABITS REDUCES EMPLOYEE TURNOVER Store A

PreFranklinCovey

PostFranklinCovey

61.3%

38.8%

Change –22.5%

38.5%

37.6%

–0.9%

38.5%

30.3%

–8.2%

56.8%

34.6%

–22.2%

Average

48.8%

35.3%

–13.5%

The British retail company Welcome Break was plagued with excessively high employee-turnover rates. The numbers below show major turnover in four of the stores. Before FranklinCovey training, the average turnover approached 50 percent (48.8%), with one of the stores losing 61 percent (61.3%) of its employees every year. After training in The 7 Habits of Highly Effective People and Leadership: Great Leaders, Great Teams, Great Results, turnover in the same stores dropped to an absolute average of 35 percent. Two stores lowered their turnover rate by over 22 percent, and the four-store average improvement was –13.5 percent.

View the full case study “Welcome Break in the U.K.” at www.franklincoveyresearch.org.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 7

Australia & New Zealand

Want to Teach FranklinCovey material? Facilitator Accreditation FranklinCovey Accreditation programs allow you to teach FranklinCovey material to others in your organisation. The facilitator accreditation process for teaching the FranklinCovey curricula, includes The 7 Habits of Highly Effective People®, FOCUS: Achieving Your Highest Priorities and Leadership: Great Leaders, Great Teams, Great Results®.

Accreditation Requirements To become accredited to teach FranklinCovey content, facilitation candidates must complete the following requirements: 1. Attend an open enrolment program as a participant. 2. Develop an implementation plan with a FranklinCovey Client Partner. 3. Get your organisation licensed. 4. Attend a FranklinCovey Public Accreditation workshop. 5. Facilitate your first workshop. 6. Work with your Client Partner for continued training and coaching.

Key Benefits & Objectives

Who Should Attend And Why?

Utilising an accredited, in-house facilitator will have an impact on your organisation in the following ways: • Sustain a high-trust, high-performance culture rooted in effectiveness.

A FranklinCovey Accreditation program empowers your organisation's facilitators to teach FranklinCovey curricula throughout your organisation. Accredited, in-house facilitators play pivotal roles in helping their fellow employees sustain a high-performance culture rooted in enduring principles of effectiveness. Envision a workplace that's proactive rather than reactive, where focus and direction leave little room for crisis, stress and frustration. Just a pipe dream? Not any longer!

•

Produce responsible, opportunity-minded employees who think and act more effectively in order to achieve better results.

•

Enable you to train participants onsite.

•

Realise your training investment sooner by tailoring the curriculum to the needs of your organisation.

•

Enhance your organisation's culture and common language, create trust, and build and empower teams.

Each course that is available for accreditation will be marked by a little man with a book. Keep your eyes peeled and be blown away by just how many of FranklinCovey’s workshops you can teach within your organisation.

TEACH

Get Accredited

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 8

Custom Client Solutions 1

Make it Yours

DIAGNOSE

Whether you need a program customised or require a new product developed for your team or organisation, our Custom Client Solutions has the proven process to build the perfect solution. Your specific objectives for the content, budget, and training volume are our first consideration for the type of customisation recommendation.

DELIVER

LEARN

DESIGN

DEVELOP

The Customisation Process FranklinCovey’s Custom Client Solutions group builds upon existing FranklinCovey content and your organisation’s unique situation by using the process to deliver results. This five-step process lowers development costs and improves ROI.

Diagnose • Overview key stakeholder needs. • Identify challenges and logistics. • Identify audience, culture, budget, timeline, and success measures.

Design • Clarify learning objectives and priorities. • Confirm audience and stakeholder needs. • Brainstorm content alignment with learning objectives.

Develop • Create content for all deliverables. • Facilitate client reviews. • Incorporate changes.

Learn

• Prepare final materials.

• Gather post-project feedback.

Deliver

• Define areas of improvement and incorporate into the process.

• Training delivered by training professionals.

Custom Client Solutions offers customisation of FranklinCovey curriculum and planners at the following levels:

Level 1

Level 2

Level 3

Level 1 Customisation— Customise FranklinCovey curriculum to reflect your brand.

Level 2 Customisation— Enhance the relevance of the materials to your learners.

Level 3 Customisation— Add learning segments unique to your organisation and culture.

• Add your company logo (co-brand), name, and corporate colours. • Make slight modifications to select examples or case studies. • Add your mission, vision, and values. • Make slight modifications to the timing of the program.

In addition to the Level 1 customisation: • Modify exercises, examples, case studies, and application materials. • Add graphics. • Create additional instructions in the facilitator guide to match changes to participant materials. • Create and modify PowerPoint® slides to match changes to participant materials.

In addition to Levels 1 and 2 customisation: • Create new content. • Combine content from several FranklinCovey workshops into one program. • Combine FranklinCovey content with your own corporate training content. • Research and collect new data and content to create up-to-the-minute training.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 9

Australia & New Zealand

“Partnering with a world class Leadership Development Organisation was imperative to our future direction. FranklinCovey have quickly understood our business needs & have enabled our leaders to engage & galvanise their teams towards our most important goals. ”. Stephen Younane CEO Jeanswest Corporation

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 10

Leadership T

here is no single individual to have a more profound impact on the performance of a group of people, than their leader. Leadership trumps product issues, market conditions, economic conditions, team and organisational weaknesses. It is the single most important factor in improving organisational performance over time. In an unsettled world, in which our standard strategy playbooks do not seem to apply, leadership is the key lever that mobilises teams to produce results. This is not to excessively elevate the importance of the leader as an individual. Rather, the intent is to help leaders realise the value of their team and the ability for that team to accomplish anything, lies in the team members themselves and that as their leader, It is his or her duty to discover and unleash that talent.

The 4 Imperatives of Great Leaders

The 4 Chronic Issues

Leaders who live by these 4 Imperatives overcome the chronic problems of Industrial Age leadership and engage the full talent of the people they lead.

The transition from the Industrial Age to the Knowledge Worker Age has resulted in four chronic problems faced by today’s leaders. These include:

Inspire Trust to build credibility as a leader so that people will trust you with their highest efforts.

1. Low Trust.

Weak management skills. The number-one reason people leave their jobs is because of a poor relationship with their manager.

Clarify Purpose to define a clear and compelling purpose

that causes people to want to offer their best to achieve the organisational goals.

Align Systems to create systems of success that support the purpose and goals of the organisation, enable people to do their best work, operate independently of you, and sustain superior performance over time. Unleash Talent to develop a winning team, where

people’s unique talents are leveraged against clear performance expectations in a way that encourages responsibility and growth.

2. No Clear Purpose or Vision.

Strategic uncertainty. Only 43% of workers surveyed said that their organisation clearly communicated its most important goals to employees

3. Bureaucratic Misaligned Systems.

16% of workers agree that their teams plan how to achieve their goals together.

4. Underutilised Talent and Potential.

Over 50% of workers say they have “far more talent, intelligence, and creativity” than their jobs allow them to use.

CLARIFY PURPOSE

INSPIRE TRUST UNLEASH TALENT

ALIGN SYSTEMS

We invite you to step up to developing the most important asset of a business , its people with the most important lever to help them, its leaders.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 11

Australia & New Zealand

Sustainable Leadership The Fundamental Solution in Leadership Training

More than just your average leadership training program, Leadership: Great Leaders, Great Teams, Great Results Sustainability package that helps your leaders discover how to inspire trust, build credibility with their people, define a clear and compelling purpose, create and align systems of success, unleash the talents and energy of a winning team and endure long term change and sustainabe improvements. This cutting edge leadership training program consists of 3 phases; pre-work, learning and implementation. Through this 12 month process, leaders spend their efforts creating a place where people want to stay and contribute their best effort, time and time again, helping their teams achieve their most critical priorities.

PHASE 1

PHASE 2

PRE-WORK

LEARNING

Leadership Quotient (LQ1) Leadership QuotientÂŽ (LQ) assessment tools measure your leadership capabilities against the 4 Imperatives of Great Leaders.

Buy-In

Leadership Workshop Leadership: Great Leaders, Great Teams, Great Results 3 day workshop teaches the foundations of FranklinCoveyâ&#x20AC;&#x2122;s leadership content. Focusing on the 4 Imperitives of Great Leaders and preparing participants for their 12 month leadership development journey.

The participant and manager buy-in is a fundamental part of the Leadership program. The buy-in consists of a mutual agreement in which the manager outlines the expectation and results of participants on completion of the Leadership program. This agreement must be signed by both parties and must be present at all times through the workshop. The buyin agreement creates a higher level of commitment and accountability to long term achievement as a result of process completion.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 12

PRE-WORK

WORK

FranklinCovey’s Leadership: Great Leaders, Great Teams, Great Results Sustainability solution will help leaders learn how to: •

Build trust and influence with others.

•

Define their team’s purpose and their “job to be done.”

•

Create a strategic link between the work of the team and the goals of the organisation.

•

Align the four essential systems of execution, talent, core work processes, and customer feedback.

•

A vision of what it means to be a great leader and a renewed desire to get there.

•

A radically new paradigm for leading in the Knowledge Worker Age.

•

A powerful framework for solving chronic leadership problems.

TEACH

PHASE 3 Get Accredited

IMPLEMENTATION & ACCOUNTABILITY Leadership Contract

Insights Subscription See page 15 for more

After the three-day workshop, participants are equipped to complete an ongoing 12 month contract system, to plan incorporation of leadership imperatives into their professional calendar.

information

Accountability Tracker Fundamental in making the FranklinCovey Leadership Solution sustainable for every participant. This latest development to the FranklinCovey resource pool is state of the art, simple and so effective that if used correctly guarantees great long term results. The accountability tracker is an online resource that reinforces the 12 month Leadership contract. Each participant will be required to complete activities weekly in the resource in an effort to become accountable for their development. An organisational or team “champion”, usually the manager that took part in the “buy-in” phase will have access to the results of activities to track the progress of their staff.

Application Day Leadership Application day follows the Leadership contract as a facilitator led practical “on the job” session with the option of 1 on 1 (1 hour per participant) or group interactions. Participants will revisit material, clarify learnings, share experiences and develop a more practical understanding of the imperatives of great leadership. Leadership Quotient (LQ2) The second LQ is an opportunity for you to see how you have improved as a leader

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 13

Australia & New Zealand

Follow up workshop to Leadership: Great Leaders, Great Teams, Great Results

Duration: 1 or 2 days If you want to be competitive, whether in a large company or a business owner. Learning the skills associated with greater trust should be a top priority.

Trust Speeds Up Everything Trust has always been thought of as a soft issue, this could not be further from the truth.Trustrelated problems like redundancy, bureaucracy, fraud, and turnover put the skids on productivity, divert resources, squander opportunities, and chip away at a company’s brand.Trust is believed to be innate; you’re either trustworthy or you’re not. Unfortunately even those who are totally trusted can be viewed as “low trust” from time to time. Understanding the practical and behavioural side of trust, not only helps leaders build trust in their teams, but the team’s trustworthiness as a whole.

FranklinCovey’s Leading at the Speed of Trust leadership-development solution is designed to help leaders: • Choose to make building trust an explicit goal of their work. • Learn how others perceive their trustworthiness from their personal tQ™(Trust Quotient) Report. • Understand the real, measurable “Trust Taxes” they might be paying without realising it. • Change “Trust Taxes” to “Trust Dividends”, which are the benefits that come from growing relationships of trust. • Make action plans to build Trust Accounts with all key stakeholders. • Begin using the “Language of Trust” as an important cultural lever.

The mistrust of business leaders translates directly to investor reluctance, which then denies businesses access to the capital they need to grow, which then hurts their employees and the overall economy. It's a vicious cycle in which everyone loses.

The Trust Meter is like a car speedometer, and your tQ score is your current “speed" of trust. Red means you need to work urgently on increasing your tQ score; yellow means you have trust issues with some respondents; green means that respondents trust you, but you can always improve your “speed" of trust.

Visit http://www.franklincovey.com.au/videos/fritolay/fritolay.html to see Speed of Trust in action

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 14

Challenge The need to develop leaders is increasingly urgent. In your organisation, the responsibility for developing leaders for

A subscription to InSights includes:

the future is yours. Sixty percent of your leaders will be leaving you soon; younger, less experienced workers will be replacing them. And today, you can’t afford anything less than great leadership. How can you meet the challenge of developing tomorrow’s leaders today? Bringing people to a central training location can be expensive. Conversely online training, though less costly, can be lonely and less engaging — over 70 percent of

A competency assessment to help each team in your organisation pinpoint training needs. Leader-led modules addressing identified training needs. Modules include: • FranklinCovey’s award-winning, inspirational training videos. • Discussion questions.

participants disengage before completing the course. Also,

• A Goal Tracker tool.

we live with relentless cost-cutting directives and the need

• A leader guide.

to train more people faster and more cost-effectively.

•

A forum for discussing InSights with the worldwide FranklinCovey community of leaders.

•

Customisation options.

The Solution: FranklinCovey InSights FranklinCovey InSights represents a new paradigm of “Teach to Learn” leadership. FranklinCovey InSights is a library of bite-sized, web-based training modules any leader can use to inspire and engage the team to improve performance. At the same time, the modules teach everyone the basics of

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team setup

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great leadership in small, regular doses rather than through a “fire hose.” Blind Spots: Giving effective feedback at work

The responsibility for training new leaders lies squarely with

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current leaders. But to carry out that responsibility, they need a quick, easy-to-use resource available on demand. InSights is that resource.

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Help your team members achieve greater results with FranklinCovey InSights. For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 15

Australia & New Zealand

â&#x20AC;&#x153;The real proof of the impacts of FranklinCovey programs is what happens 3, 6 and 12 months down the track. New language and understanding taught in the workshop are dictating outcomes to some of our biggest challenges, and resolving them in a new and innovative way, supporting us through some pretty difficult situations. People are regularly questioning their paradigms and the teams they engage with and how we do business. From where I sit this is great return on investment.â&#x20AC;?

Lindsay Bridger National Sales Academy Manager Vodafone Australia

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 16

Individual Effectiveness For 20 years, FranklinCovey Australia & New Zealand has helped people become more effective in their work and personal lives. Our approach is simple: we help people change from the inside out, not from the outside in. We base our solutions on timeless, proven principles like focus, trust, integrity, initiative, and resourcefulness. As people change their paradigms in light of these principles, they become highly effective. The challenge now is to help people with the potential for greatness, realise this potential and step up to a new era of entrepreneurialism and global competition and make the great contribution they are capable of making. FranklinCovey’s individual-effectiveness solutions help organisations build the capacity of each person in the work force to focus daily on critical priorities, build productive interpersonal relationships, communicate effectively, and achieve unparalleled professional and personal results.

ever has individual effectiveness been more important. Workers must do more with less; organisations are flattening; virtual teams are now commonplace. In short, the nature of work has shifted. Consider these challenges:

• Longer Workdays. Employees work three weeks longer per year than 20 years ago.

• Heavier Workloads. 53% say they are

“overwhelmed” at work and, because of technology, are never really “off the job.”

• Information Overload on the Average Worker. 75 billion e-mail messages are sent each day.

• The Communication Gap. When surveyed,

only 46% of respondents state that team members discuss tough issues candidly, and only 32% believe their teams actively seek out differing viewpoints.

FranklinCovey Individual-Effectiveness Solutions • Leverage 20 years of FranklinCovey’s expertise

in helping millions of individuals improve their effectiveness.

• Equip your workers with the foundational capabilities they need in order to be effective in today’s world. • Achieve success through individuals who are personally disciplined and focused on achieving your top objectives. • Build individual effectiveness through timeless principles and practical tools. • Improve your organisation as employees improve their capabilities.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 17

Australia & New Zealand

Sustainable Habits The Key to Unlocking Effective Individuals

The 7 Habits of Highly Effective People Signature: Sustainability Program helps organisations achieve sustained and superior results by focusing on making individuals and leaders more effective. From part-time employees to top level executives, this highly break through sustainable solution breaks down barriers to success while laying a foundation of effectiveness for individuals, employees, and leaders. The 7 Habits sustainability process provides fundamental effectiveness for everyone top to bottom in any organisation or walk of life. Participants gain hands-on experience, applying timeless principles that yield greater productivity, improved communication, strengthened relationships, increased influence, and laserlike focus on critical priorities through three stages: Pre-work, learning and implementation.

PHASE 1

PHASE 2

PRE-WORK

LEARNING

360Â° Benchmark The Benchmark is a 360Âş assessment tool that

The 7 Habits Workshop The 7 Habits workshop is a facilitator lead 3 day

provides participantâ&#x20AC;&#x2122;s specific feedback on how

program.The principles taught in this program

they currently display the 7 Habits.

are the foundation of the individual effectiveness

Buy-In

sustainability solution and transforms participants with profound lessons in personal change.

The participant and manager buy-in is a

The program helps participants attain their full

fundamental part of the 7 Habits sustainability

potential personally and professionally.

solution. The buy-in consists of a mutual agreement in which the manager outlines the expectation and results of participants on

The 7 Habits Contract After the three-day workshop, participants are

completion of the process. The buy-in agreement

equipped to complete a seven-week contract

creates a higher level of commitment and

system, an approach to building habits of

accountability to long term achievement as a

effectiveness.

result of process completion.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 18

•

Participants will learn to:

•

Take initiative.

•

Develop a Personal Mission Statement, vision, and values that align with their organisation.

•

Apply principles for achieving a balanced life.

•

How to improve focus, communication, and balance for yourself and your organisation.

•

How to develop professional relationships for productive collaboration.

•

The importance of responsibility, accountability and commitment.

•

Skills for increasing productivity by staying focused on the right things.

•

How to reduce conflict by understanding exactly what you can influence.

PHASE 3

IMPLEMENTATION & ACCOUNTABILITY

The 7 Habits Interactive. See page 23 for more information Application Day

TEACH

The principles of The 7 Habits must be internalised and practised consistently before real change can occur. An application day following the completion of The 7 Habits contract is a facilitator led practical “on the job” session with the option of 1 on 1 (1 hour per participant)or group interactions. Participants will revisit material, clarify learnings, share experiences and develop a more practical understanding of The 7 Habits.

Get Accredited

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 19

Australia & New Zealand

Duration: 1 day All too often, people’s unseen agendas or personal motivations prevent others from trusting their word, and ultimately getting things done. In a lowtrust environment, workers become suspicious of each other and of the organisation. Guarded communication, speculation, and disengagement, slows productivity and frustration increases.

Everyone contributes to a high-trust organisation. Often results are hindered by a simple lack of trust among individuals. But when individuals trust each other and are trusted by others, communication improves and productivity accelerates as attention is redirected toward objectives instead of suspicion surrounding others’ intentions.

FranklinCovey’s Working at the Speed of Trust solution is designed to help : •

Increase personal credibility.

•

Exhibit behaviours that increase trust.

•

Increase trust with key stakeholders.

•

Create an environment of high trust that will increase creativity, innovation, and a greater commitment to achieving results.

•

Choose to make building trust an explicit goal of their work.

•

Learn how others perceive their trustworthiness from their personal tQ™ Report (optional).

•

Understand the real, measurable “Trust Taxes” they might be paying without realising it.

•

Change “Trust Taxes” to “Trust Dividends”, which are the benefits that come from growing relationships of trust.

•

Make action plans to build Trust Accounts with all key stakeholders.

•

Begin using the “Language of Trust” as an important cultural lever.

FranklinCovey’s Working at the Speed of Trust teaches individual contributors to identify and address “trust gaps” in personal credibility and professional relationships. Using examples based on their current work and focusing on real-world issues, participants discover how to communicate transparently with peers and managers, improve their track record of keeping commitments, focus on improving internal customer service with others who depend on their work, and much more. Working at the Speed of Trust is a one day workshop that raises trust from an often-ignored asset or liability, to a strategic advantage in the marketplace. Doing business at the “Speed of Trust” dramatically lowers costs, speeds up results, and increases profits and influence. This highly interactive workshop engages participants to identify and close the trust gaps that exist in an organisation.

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Promote a higher level of learning Reach more employees with an e-learning option. Imagine an environment where your offsite employees, virtual teams, and those who can’t leave their desk for extended training feel connected to your team and the organization. The 7 Habits of Highly Effective People® Interactive Edition enables all your employees—regardless of work location— to reach the highest levels of effectiveness and productivity and feel a stronger sense of cohesion.

The 7 Habits Interactive Edition heightens learning by enabling participants to apply principles proven to yield greater productivity, improved communication, strengthened relationships, increased influence, and a laser-like focus on critical priorities.

During the five-hour online instruction, participants engage in interactive exercises that illustrate how to use the 7 Habits in real work situations. Participants can then test their new skills in a state-of-the-art virtual simulation that shows the real-world triumphs and challenges associated with the choices they’ve made. Participants can also join a live one-day application workshop to dive deeper into the content and practice what they’ve learned. According to past class participants, it’s informative in a way that other learning formats simply can’t match—and a lot of fun, too.

For full course details and outcomes see page 17-18 or visit www.franklincovey.com.au “7 Habits of Highly Effective People: Signature Program”.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 21

Australia & New Zealand

What the CEO Wants You to Know

Duration: 1 day A first of its kind, FranklinCovey’s business strategy development workshop, What the CEO Wants You to Know: Building Business Acumen™, helps individual employees understand: • The five essential elements of business: - Cash - Margin - Velocity - Growth - Customers

Duration: 2 days FranklinCovey’s Project Management is a practical bootcamp for managing the professional and personal duties we encounter every day. As an individual or professional, everyone will be called to project manage from time to time and in varying situations. Participants in the two-day program learn all of the skills from the one-day training, plus they will: • Analyse complex projects. • Learn to balance constraints like time, schedule, and resources.

• How to navigate an annual report and P&L.

• Identify ways to control and track communication.

• The strategic thinking behind price/earnings ratio calculations and how initiatives link to the five essential elements of the business.

• Analyse project-related risks and create a “hotspots” plan.

What the CEO Wants You to Know: Building Business Acumen will help everyone in an organisation attain an understanding of how the organisation makes money. This program is especially helpful for employees in roles that typically don’t deal daily with the financial aspects. Drawing on knowledge gained from years working with Fortune 100 CEOs, What the CEO Wants You to Know: Building Business Acumen will help all employees, no matter their experience or background, understand how their business operates.

The FranklinCovey Project Management solution teaches a four-step process for skillfully managing projects, large or small. This proven approach helps project managers and their teams craft and deliver high-quality projects on time and within budget. If developed and applied effectively to each project in your organisation, skillful project management can mean the difference between mediocre and phenomenal results.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 22

Duration: 1 day More often than not individuals’ top priorities are obscured by competing demands on their time and attention. Staying focused on the highest priorities in a busy and complex world is a challenging requirement. We cannot change the amount of time there is in a day. No matter how we juggle things around, there is still only twenty-four hours in a day. This gives us a limited amount of time to work on during the year - in fact, one might say that despite differing opportunities in life everyone has the exact amount of time, so the only thing we can do in our lives when it comes to time is altering the way we use it. There are four steps taught throughout the 1 day workshop to enable you to focus your time on what you value most and what you want to accomplish. These steps will help you establish an enduring, values-based foundation for everything you do. 1. Identify Values 2. Set Goals 3. Plan Weekly 4. Plan Daily

Participants will learn to: • Develop a reliable planning system that focuses on value-aligned time management and integrates various productivity tools. • Apply a planning process that achieves better results based on execution and priorities. • Reduce stress by recognising and eliminating distractions, low-priority activities, and competing demands on your time. • Achieve balance and renewal, avoiding burnout and frustration.

FranklinCovey’s FOCUS: Achieving Your Highest Priorities solution presents powerful principles that help participants identify and clarify their values, set goals, plan weekly and daily, in order to accomplish what counts.

FOCUS: Achieving Your Highest Priorities is an engaging, one-day program that teaches employees how to clarify, focus on, and execute their highest priorities. Participants master the skills of planning their weeks and organising their days so their time is spent on tasks that really matter. They discover how to clearly define goals and break them down into key tasks, eliminate unnecessary activities to reduce stress, balance work and life priorities, and master information management with a proven planning system.

TEACH

Get Accredited

Also available FOCUS: Microsoft Outlook Edition and Lotus Notes with PlanPlus

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 23

Australia & New Zealand

The FranklinCovey Advantage Series Workshops Everyone in your organisation from frontline to executives, communicates daily with clients, partners, and each other. To gain a competitive edge in business, your team must have polished and professional communication skills. The power of finetuned communication cannot be underestimated. FranklinCovey’s Advantage Series is designed to take your team’s written and verbal-

Meeting Advantage helps individuals learn how to: • Initiate, plan, and define the meeting’s purpose. • Develop skills for managing a productive meeting effectively. • Develop and use meeting ground rules. • Use the “Meeting Advantage Planner” to schedule follow-through. • Review the meeting for improvements.

In a business world driven by results and performance, you must make meetings work to your advantage. FranklinCovey’s Meeting Advantage workshop teaches you how to plan effectively by frontloading before a meeting, focusing productively during a meeting, and following through successfully after a meeting. When your meetings are relevant and tightly focused, you can navigate all the challenges your business faces more efficiently. This workshop is based on proven principles of effective communication and is designed to sharpen the written, verbal, and interpersonal skills of each member of your organisation, building a solid foundation of organisational excellence.

Presentation Advantage helps individuals learn how to: • Identify the presentation objectives, audience needs, and expectations. • Plan effective presentations. • Leverage powerful communication and persuasion strategies, even in the face of fear. • Learn how to use visuals effectively. • Prepare effective presentation notes, handle questions, and practice to perfection.

To stay ahead in business, you have to deliver key concepts and ideas with power and enthusiasm. Presentations must be designed with clarity and delivered with confidence. With FranklinCovey’s Presentation Advantage workshop, you will close the presentation-competency gap across your organisation. Executives, managers, and staff alike will strengthen presentation performance, empowering them to motivate teams, close deals, and improve results.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 24

communication skills to a compellingly new level. This series consists of four workshops that focus on key areas of professional communication: writing, technical writing, presentations, and meetings. Because each workshop provides an in-depth focus on a single area, you can create a customised solution by choosing one or more workshops, depending on your needs.

Writing Advantage helps individuals learn how to: • Organise initial ideas around a clear purpose.

Technical Writing Advantage helps individuals learn how to:

• Structure a prototype based on solid writing standards.

• Apply a document-driven process to write better and faster.

• Evolve prototype into a draft document.

• Comply with 10 standards of design.

• Review and refine the draft against formal standards.

• Design the prototype document, graphics, and captions. • Evolve and revise the prototype. • Manage the peer review along strict guidelines. • Measure work on the document by formal standards.

To stay ahead in business, you have to cut through the information clutter and communicate clearly. FranklinCovey’s Writing Advantage workshop teaches you how to set quality writing standards that will help you increase productivity, resolve issues, avoid errors, and increase credibility.

FranklinCovey’s Technical Writing Advantage workshop teaches you the skills to improve the quality, clarity, structure, and expected results of your technical communication. Compelling and concise written documents can help you increase productivity, resolve issues, avoid errors, and increase credibility.

This workshop teaches you how to make your written communication clear and memorable. This skills-based workshop will help your organisation set writing standards that will have a lasting impact on business results.

This workshop teaches you how to take complex ideas and make them understandable and memorable in written form. This skills based workshop will help your organisation set technical-writing standards that will have a dramatic impact on overall business results.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 25

Australia & New Zealand

Helping Clients Succeed Sales, Business Development & Consulting Process Training Sales and Business Development Consulting and Training Helping Clients Succeed (HCS) is a methodology that blends the art and science of sales integrating communication and relationship building skills with disciplined business thinking and execution process. It enables sales people to become trusted business advisors who continue to help clients produce sales revenues and succeed.

methodology, integrating communication skills with disciplined business thinking and execution process. Eliminating the dysfunctions in the selling/ buying process and getting buyers on the same side of the table to: get real, talk honestly, explore issues, collaborate and craft solutions that exactly meet the clientâ&#x20AC;&#x2122;s needs. The end result is radical success for you and your client.

The art of sales focuses on the people skills that create authentic dialogue and language for building high-trust relationships. The science of sales focuses on a repeatable, consistent process for initiating, qualifying, winning and growing business. HCS is a mind-set, skill-set, tool-set and

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 26

HCS not only delivers concepts that give a strong theoretical foundation for business development and consulting, it also provides the critical thinking (IQ) and communication skills (EQ) required for real life. The program is sophisticated while remaining simple. It provides the strategies and skills for delivering high sales performance, without sacrificing the realities of solid business thinking and the need to build capacity for long and short term success.

To continue doing the same thing and expect different results is the definition of insanity. However, for sales people who are taught traditional selling methods, just revamped over time, it can be difficult to change embedded behaviours. The HCS approach requires a sales person to have a complete paradigm shift.

HCS connects people to their personal motivation to change. The delivery of the HCS program is flexible, depending on the needs of the client. It varies from a 2-day workshop, to a 5-day solution. Whilst the implementation of the program differs we would typically include these elements in all options: •

Exploring the dysfunctional sales model - why selling doesn’t work.

•

Understanding our motivation to change.

Discussing the objectives for the HCS program, typically: •

Increased revenues.

•

Increased margins.

•

Increased client satisfaction.

•

Increased repeat business.

•

Increased new opportunities.

To reach these objectives, sales people need to create a solution that exactly meets the client’s needs. Anything less is likely to be of no value to the client, and therefore of no value to the sales person. The task can be approached in one of four ways: 1.

Tell the client what they need.

Accept without question what they say they need.

Guess at what the client needs.

Apply our experience and intellect and ‘Mutually Explore’ to develop what they need. This is the basis for HCS.

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 27

Australia & New Zealand

â&#x20AC;&#x153;The 4 disciplines of execution has had a dramatic effect on my team. For the first time I believe every person on the team knows the goals at a team, business unit and corporate level. 4DX has enabled us to mobilise 180+ people to undertake weekly tasks that are wildly important and are actually moving the business closer to exceeding our goals. Rick Durnford General Manager, NSW/ACT Honeywell Building Solutions

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 28

Execution W

The 4 Disciplines of Execution Process

hen it comes to getting results as leaders, we have control over strategy and the execution of that strategy. The real challenge is in the execution.

1. Focus on the Wildly Important.

Everyone on the team is crystal clear about and committed to the few absolute top priorities that define success. The “Wildly Important Goal” (WIG) is the one that must be achieved, or nothing else you achieve matters.

This is true in every organisation for the same reason: the enormous amount of energy required to maintain the operation (your “day job” or what we call the “whirlwind”) suffocates the activities needed to execute on the strategy. The real challenge with execution is not simply executing on a goal, but rather executing on a goal in the midst of the whirlwind. The 4 Disciplines of Execution process, gives a leader, a team, or an entire organisation a set of guidelines and a simple methodology for executing on any strategy in the face of the chaos of the whirlwind.

2. Act on the Lead Measures.

The 4 Disciplines of Execution are implemented in a way that is unique from any other FranklinCovey offering. We accredit the leaders within your organisation to implement these disciplines within their own teams. This unique content and approach to adoption has lead to an extraordinary number of case studies and quantifiable client results.

3. Keep a Compelling Scoreboard.

Everyone knows and commits to a few “80/20” activities that will have the most impact; then they use “lead measures” to track those activities relentlessly.

Everyone knows the critical measures of success and, at every moment, if they are winning or not. A compelling scoreboard motivates people to win.

4. Create a Cadence of Accountability

Everyone accounts frequently and regularly for progress toward the goals. Every team engages in a simple weekly “WIG Session” to track successes, analyse failures, and course-correct as necessary.

Discipline 3

KEEP A COMPELLING SCOREBOARD

Discipline 1

Discipline 2

FOCUS ON THE WILDLY IMPORTANT

ACT ON THE LEAD MEASURES

Discipline 4

CREATE A CADENCE OF ACCOUNTABILITY

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 29

Australia & New Zealand

Developing a Culture of Execution Reinforce the manager’s critical role in achieving goals.

Unlike most traditional training, the purpose of The 4 Disciplines of Execution: Manager Certification is to develops skills and create actual work plans. The outcome of this multi-staged process is to identify the most important goals for each manager and team to pursue, then create measures and identify the key activities that will predict goal achievement. Taught as a multi-day process, The 4 Disciplines of Execution: Manager Certification reinforces the critical role of the manager in the execution process. Participants develop a draft of Wildly Important Goals (WIGs), measures, and scoreboards for their teams. They also prepare to sponsor their own Team Work Session by drafting a WIG Session plan to drive accountability for the measures.

The 4 Disciplines of Execution Process Map

My4DX.com (Execution Operating System) My4DX.com is a web-based software system for running the 4 Disciplines of Execution that does the following: 1. Simplifies the WIG Session.

Whether the team is all together or spread out all over the country. During the WIG Session My4DX allows each team member to be able to see the prior week’s commitments, scoreboards and the next week’s commitments for all other team members. The WIG Session is what makes the 4 Disciplines work and My4DX makes the WIG Session work!

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The 4 Disciplines of Execution: Manager Certification is the most rapid change management methodology available empowering leaders to increase engagement and results from their team member on any strategy that requires a change in human behaviour.

Participants will learn to: • Identify the few critical, difference-making goals in the organisation. • Focus relentlessly on the key leading indicators of goal achievement.

N umber of people

Move the Core

• Moderate progress toward goal achievement through compelling scoreboards. • Ensure goal achievement through a proven accountability process. • Institutionalise The 4 Disciplines of Execution throughout the organisation for sustained performance and breakthrough results.

2. Creates organisational transparency.

As a leader you have a simple way of being able to see your results in real time. You can easily see all the cause and effect relationships anywhere in your organisation. You can see the status of the high-level WIGs down to the front-line team’s WIGs. You can see the Lag measure and the lead measures in a quick, easy to understand form. It allows you to know where you are winning and where you are losing.

low medium high performance

Moving the Middle. Every organisations has top, middle, and low performers. By leading the “core” (middle 60 percent) of operations toward the top, organisations can achieve great results.

3. Maintains the 4 Disciplines.

MY4DX is an operating system for driving your most important goals – over and over again. Through Manager Certification your leaders are able to drive results by applying the 4 Disciplines with their teams. My4DX ensures that they will be able to maintain this discipline over time. It provides a simple way to run the process and reload again and again for new goals and new measures.

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FRANKLINCOVEY AUSTRALIA & NEW ZEALAND

AUSTRALIA www.franklincovey.com.au info@franklincovey.com.au Phone: 1800 786 346

NEW ZEALAND www.franklincovey.co.nz training@franklincovey.co.nz Phone: 0508 509 444

Australia & New Zealand

For more information contact your closest FranklinCovey representative on 1800 786 346 or visit www.franklincovey.com.au 32