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Monday www.bay 30 Octo ber 2017 sidenew s.com.au
n Tennis club lands
hospital deal Watchdog barks at councils Cricket
Neil Walke r neil@bayside news.com.a The Ombu u leased on dsman’s annual A REPO RT the numbe Monday 16 Octobreport re- statuto Ombudsman released by the ry author Victorian of Victor r of complaints er listed ities. complaints this month The ia’s about about Franksrevealed 71 the watchd 79 councils receiv each office Times asked the cil were og during how many Ombu “We encour ton made to nancial the 2016-1ed by about of the 71 dsman’s to year. a 12-mo the watchd CounFranks love compl age councils 7 finth Frankston gated and ton Council complaints is to ‘learn found just period but The og over aints’ as free substantiated were investi Times has most compl was listed as A - thinks feedback about each complaint government change plaints wereover 15 per cent state watchdained about councithe 21st man statement provid . ,” Ms Glass what someo ier for of the law so referred ed from Debor og l to said. ne exposi agencies to to counci com- invest “We apologise it is easigate statethat has the power the about counciah Glass said Ombuds- guide have also issued l. ng withou complaints ments government to as ls “range a good practic for compl Saying themselves to and agenci parking legal action t from e way sorry is often infringement issues such government to aint handling in es, counci depart- how . the councils help local compl it better, ls and s, and other most effective can proper conduaints are handle rates and plaints as all too local councils public do of resolve a disput often, we d, to imct and poor about the public e with a bodies dled someo how a counci see comgovernance”. member “In the . l has hanne’s compl many cases “We have has a legitim also recomaint. ate grieva where someone mended nce, that the can be a power ful remed an apology y.” Continued Page 4
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