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Welcome

Congratulations on the settlement of your new home at Minnippi Quarter, you are now the proud owner of a very special terrace home at Frasers Property Australia’s newest Brisbane address. Getting to know your new home is a very exciting time, and we encourage you to review this Owner’s Manual that contains useful information about being part of a Body Corporate and includes important contact details.

We are proud to say that your new home has been finished to the high standard for which Frasers Property are renowned for. This manual includes handy tips for ongoing maintenance and an action plan that will help to preserve it for many years to come. You’ll also find useful information about the community, local services and emergency contact numbers.

At Frasers Property, customers are at the heart of everything we do and we encourage you to review our Prosperity Care Program and resident benefits.

About Minnippi Quarter

Minnippi Quarter is located in the established neighbourhood of Carina, a richly diverse suburb, 8km from Brisbane CBD. Truly a location like no other, the community is ideally bordered to the north and east by the vibrant 90 hectare Minnippi Parklands and the development of Brisbane’s newest public golf course.

At Frasers Property, we’ve worked hard to deliver on the vision we set for the community in the very beginning. Drawing inspiration from the neighbouring green space and embellishing the site’s existing natural assets to provide an extension of each resident’s backyard.

We’ve created beautiful spaces for you to connect with your new neighbours, in the outdoor entertaining pavilion, poolside, or celebrating with new neighbours in the Resident’s Quarter at the private dining room.

The ever-changing and flexible working environment has also lead the design for a co-working space in the Resident’s Quarter, complete with stunning views to the surrounding parklands.

We hope you enjoy your new home and the spaces that extend beyond the front door.

GET SOCIAL WITH FACEBOOK

Be sure to connect with your new neighbours via the Resident’s Facebook Group - stay up to date with community events and share a pic or two of you and your family thriving at Minnippi Quarter.

facebook.com/groups/minnippiquarterresidents

Contact list

GENERAL ENQUIRIES

Kim Harding 13 86 88

Prosperity Care Coordinator

Frasers Property Australia

prosperitycareqld@frasersproperty.com.au

CARETAKER

Tara Williams

07 3249 7490

mqmanagement@frasersproperty.com.au

PROPERTY MANAGEMENT

Tara Williams

13 86 86

propertymanagementqld@frasersproperty.com.au

BODY CORPORATE

Joseph Eaton

Body Corporate Manager

Ernst Body Corporate Management

07 3831 5832 brisbane@ebcm.com.au ernstbcm.com.au

EMERGENCY

Emergency 000

Police Station (Carina)

07 3055 9000

Fire Station (Camp Hill) 07 3395 4790

Ambulance (South Brisbane) 13 74 68

Hospital – Princess Alexandra 07 3176 2111

Hospital – Queensland Children’s Hospital 07 3068 1111

Hospital – Mater Private Hospital 07 3163 8111

PUBLIC TRANSPORT

Translink 13 12 30

COUNCIL

Brisbane City Council

07 3403 8888

ARTIST

This Resident’s Manual provides useful information about your new terrace home. In addition to this manual, you will also find essential items such as manufacturers’ instructions, operating manuals and warranties stored in a location within your home as advised at handover. It is a guide to moving in, establishing your service accounts and caring for your home.

We recommend you always consult this Owner’s Manual in the first instance and use experienced licensed tradespeople to carry out repairs and maintenance work. This is to preserve the longevity

Looking after your home Quality Assurance

of the finishes and fixtures within your home. It is important that you maintain and clean your home using the appropriate tradespeople and products.

For items under warranty, you hold the warranty and issues should be addressed directly with the manufacturer in the first instance. Property care and maintenance is a standard condition to many manufacturer’s warranties. Please refer to specific manufacturer’s recommendations to ensure your warranties are not voided.

At Frasers Property it is important to us that we provide a home that lives up to the reputation that we are proud of, which is why we spend so much time completing our quality assurance checks and pre-settlement inspections prior to handing over your property. Despite the care and attention that goes into the delivery of your new home, you may find a defects after settlement that need our attention. If this does happen, please log these issues via the myProsperity App so that we can help you to have this rectified. There is a full run-down on what is a defect and how to identify them further in this manual on pages 24-25.

Moving in procedures and protection measures

All residents must contact the Building Manager in advance to book a moving date, arrange access to loading facilities and confirm procedures to ensure minimal disruption to other residents within the precinct.

PROCEDURES INVOLVED

• Booking a suitable moving in date and time: to ensure suitable loading access is available and residents are not disturbed;

• Insurance: ensure the contract with your removalist has suitable insurance to cover damage to Common Property; and

• Rubbish removal: to ensure suitable disposal has been arranged by the resident (the resident Building Managers are not responsible for this).

The following are recommended measures for protecting your home while moving in.

• Ceilings, walls and doors: use common sense and avoid scuffing or chipping ceilings, walls and door frames;

• Flooring: do not drag heavy objects across carpets/flooring – use appropriate moving equipment and/or carry all objects;

• Lawns and gardens where applicable: moving vans, vehicles or trolleys should not park or traverse over lawns. Hard paths, parking bays and driveways are to be used.

Body corporate

Having purchased a terrace home at Minnippi Quarter, you will become a part of the development’s body corporate scheme, which will be managed by Ernst Body Corporate Management (EBCM).

Please ensure that you have reviewed and understand the Community Management Statement, which contains the By-Laws (rules of living at Minnippi Quarter), included in the Disclosure Statement which formed part of your Contract of Sale. It is the responsibility of all residents to comply with these By-Laws.

FOR FURTHER INFORMATION YOU CAN MAKE CONTACT WITH EBCM:

Joseph Eaton

Body Corporate Manager

Ernst Body Corporate Management

Phone: 07 3831 5832

Email: brisbane@ebcm.com.au

Web: www.ernstbcm.com.au

Phone: 1300 16 16

Email: support@realutilities.com.au

Web: realutilities.com.au

Insurance please contact Ernst Body Corporate Insurance Manager on 07 3620 0628 or see their guide at www.ebcm.com.au/faqs.

PROPERTY MANAGEMENT

Frasers Property Management will be the property managers and letting agent for Minnippi Quarter.

If your new terrace home is intended as a rental property, we encourage you to contact our management team to enquire about the investment property services.

Tara Williams

Prosperity Care Manager

Frasers Property Management

Phone: 13 86 86

Email: propertymanagementqld@frasersproperty.com.au

Please note: it is our standard practice to disconnect the service account from our name in this instance therefore it is important you make arrangements for connection before moving into your apartment to avoid any inconvenience that may be caused by disconnection without notice.

GAS CONNECTION AND SUPPLY

Gas to your cooktop and instantaneous Hot Water unit will be supplied through the gas embedded network operated by Real Utilities. To ensure your gas is connected at settlement, we recommend you please contact Real Utilities to assist.

Minnippi Quarter is being supplied with a telecommunications and data network by NBN Co Limited, and has been wired for pay and free to air TV. NBN provides services on its network to all Retail Service Providers (RSPs). This will allow you to establish an account with an RSP of your choice.

Please do not attempt to sign up prior to settlement as the RSP will not recognise the development prior to initial connection being established by MQ.

Depending on the services you require, choose from one or multiple RSPs for your broadband, Telephone and Foxtel. We have provided below a list of the RSPs so that you may commence enquiries regarding their services. Please note: NBN is not a Retail Service Provider, NBN is the supplier and installer of the Fibre Optic Cable to Minnippi Quarter.

INTERNODE

13 66 33

www.internode.on.net

IINET

13 19 17

www.iinet.net.au

IPRIMUS

1300 319 869

www.iprimus.com.au

TPG

13 14 23

www.tpg.com.au

EXETEL

13 39 38

www.exetel.com.au

FOXTEL

1300 732 437

www.foxtel.com.au

PARCEL LOCKERS

Community parcel lockers are located at the Residents Quarter. These lockers provide secure 24/7 parcel delivery/pick up - with residents notified via email and text message as soon as their parcel is delivered. It’s a service that ensures residents don’t have to be home for parcel deliveries and that parcels are safe until they are collected.

For more information about the Parcel Lockers refer to the information leaflet in the myProsperity app https://www.frasersproperty.com.au/Members/ LogIn.

PERSONAL CONTENTS

INSURANCE

Insurance on the following items within your terrace home is the responsibility of the owner. When arranging your personal contents insurance policy you should ensure that it meets the specific circumstances of the building.

• Carpets, light fittings, curtains and blinds

• All personal equipment and valuables including furniture, white goods and household items

• Public liability inside the lot

FURNITURE PACKAGES

Valiant Interiors specialise in complete turnkey furniture packages for serviced residences, investment properties and private homes.

Valiant Interiors has created a collection of special standard furniture packages available to Frasers Prosperity members and purchasers at Minnippi Quarter. Valiant Interiors can also tailor furniture options to suit your individual needs.

To discuss furniture package options contact Valiant Interiors 07 3859 8500.

Kristy-Lee Michael

Valiant Interiors

Phone: 07 3859 8500 Email: kristy-lee.michael@valiant.com.au

Your local

ACCESS TO FRESH FOOD

Minnippi Quarter is close to a wide range of local fresh food stores from small locally owned stores on Kenrose and Samuel Streets, to larger food retailers located in Westfield Carindale, Cannon Hill Kmart Plaza and Coorparoo Square.

HEALTH AND WELLBEING ON YOUR DOORSTEP

Minnippi Quarter has been designed to encourage and celebrate healthy lifestyles with direct access to Minnippi Parklands’ extensive selection of pocket parks and shared paths for walking, running and cycling. Discover the extensive collection of sporting clubs and associations within a 2km radius of your home.

FARMERS MARKET

Moo and Glue is a Sunday morning destination with over 80 farmers, craft and boutique market stalls, kids entertainment and Brisbane’s best food trucks.

Every Sunday

Moo and Glue Market – Carindale PCYC 27, Narracott Street

LIBRARY

Library membership is free to Brisbane City Council ratepayers and anyone who lives, works or studies in Brisbane. To join, visit a Council library. Download the BNELibraries app to access the online library catalogue.

Carina Library

Corner of Mayfield Road and Nyrang Street (07) 3407 1873

POST OFFICE

Carina Local Post Office offers a wide range of services, including Western Union Money Transfer, Foreign Currency and Australian Passport by appointment.

Carina Local Post Office 834a Old Cleveland Road (07) 3398 4343

WHAT’S ON IN BRISBANE EAST

Stay in touch with what is happening in Carina and surrounding suburbs.

Download the Brisbane City Council monthly newsletter: “Living in Brisbane –East” or browse upcoming events: www.brisbane.qld.gov.au/whats-oninbrisbane

CONNECT WITH YOUR COMMUNITY

Carina is a well-established community, offering a number of sporting and community groups.

• Clem Jones Centre

• Parkrun Minnippi

• Mayfield State School Playgroup

• Men’s Shed Carina

• Rotary Club of Carindale

• Carina Senior Citizens Club Visit www.mycommunitydirectory.com. au to access a local list of groups.

LEARNING TO LAST A LIFETIME

Families have access to a number of local education facilities for bright minds of all ages, including state and private establishments.

EARLY EDUCATION

Only About Children Carindale (07) 3843 6170 | www.oac.edu.au

C&K Carindale Community Kindergarten (07) 3324 8011 | www.candk.asn.au/ carindale

PRIMARY / SECONDARY EDUCATION

Carina State School (07) 3900 9666 | carinass.eq.edu.au

San Sisto College (07) 3900 9800 | www.sansisto.qld.edu.au

St Martin’s Catholic Primary School (07) 3900 9100 | www.stmartinscarina.qld.edu.au

St Oliver Plunkett Catholic Primary School (07) 3902 2100 | www.stoliverplunkett.qld.edu.au

Cannon Hill Anglican College (07) 3896 0444 | www.chac.qld.edu.au

Anglican Church Grammar School (Churchie) (07) 3896 2200 | www.churchie.com.au

Whites Hill State College (07) 3900 8333 | www.whiteshillsc.eq.edu. au

Villanova College (07) 3394 5690 | www.vnc.qld.edu.au

Citipointe Christian College (07) 3347 5899 | citipointe.qld.edu.au

HIGHER EDUCATION

Queensland University of Technology (07) 3138 2000 | www.qut.edu.au

Mount Gravatt TAFE Campus 1300 308 233 | brisbane@tafe.qld.edu.au

MEDICAL CENTRES

Carina Medical & Specialist Centre 396 Stanley Road, Carina (07) 3398 8188

Cannon Hill Medical Centre 968 Wynnum Road, Cannon Hill (07) 3399 7964

HOSPITALS

Belmont Private Hospital 1220 Creek Road, Carina Heights (07) 3398 0111

Greenslopes Private Hospital 120 Newdegate Street, Greenslopes (07) 3394 7111

Mater Hospital Brisbane Raymond Terrace, South Brisbane (07) 3163 8111

AFTER HOURS HOME DOCTORS Home Doctor 13SICK (13 74 25) www.homedoctor.com.au

House Call Doctor 13 55 66 www.housecalldoctor.com.au/ afterhours-gp-brisbane

24/7 ONLINE HEALTHCARE Doctors on Demand (07) 3638 9377 www.doctorsondemand.com.au

TRANSPORT - DRIVE

Minnippi Quarter is only 8kms from the Brisbane city centre and located 1.1km to the Gateway Motorway, with direct links to the Gold and Sunshine Coasts. Get the SNARL app to receive Brisbane live traffic updates.

TRANSPORT - BUS

Minnippi Quarter is situated in close proximity to three radial bus corridors: Richmond Road to the north,

Meadowlands Road-Stanley Road centrally and Old Cleveland Road to the South.

TRANSPORT - TRAIN

Minnippi Quarter is a short drive to Murarrie and Cannon Hill train stations, which are both located on the Cleveland Line with direct access to the city.

To plan your journey on public transport, visit www.translink.com.au or download My TransLink app.

Morningside

Carina

Cannon Hill

Introducing your builder

Condev was formed in 2002 with the objective of establishing a sustainable and continually improving construction company. They aim to provide predictable and quality constructions to their clients while concurrently fostering lasting relationships with professionals, local councils, government bodies, trade contractors and suppliers.

Condev are a well-established, mid-tier company with an exceptional skill base undertaking educational, commercial, multi-level residential and industrial constructions, as well as design and construction projects throughout South East Queensland and Northern New South Wales. Condev’s expertise encompasses house and land, residential apartments, commercial and mixeduse developments. As building contractors and developers, Condev Construction is well equipped to undertake the most technical constructions and to direct and manage the works from design to handover.

Condev take great pride in delivering the highest quality product to its customers time and time again. The quality Condev produces is attributed to a hard-working staff, an ethos which runs deep within all company employees and strong core values. These core values and strong company ethos form the foundation of the company and is what sets Condev apart from other builders.

Greyburn Building Contractors is a company that came to fruition in 1987 in Melbourne through Michael Byrne and Graeme Ballinger refurbishing office buildings and expanded into general tendering, industrial, commercial, retail and residential projects. Over the following decades Greyburn has grown and adappted to the building industry with John Kearney and Aaron Hook as directors.

Greyburn is an unrestricted open builder specialising in projects between $2m and $30m in construction costs.

Operating all over South East Queensland, Greyburn build a wide range of projects from retail precincts to ultra, high end apartments.

Greyburn is and will continue to be a nimble and dynamic company that adapts to the ever-changing construction market whilst retaining a consistent team of highly skilled construction specialists.

Responsibilities & important information

MAINTENANCE

Congratulations on the purchase of your new Minnippi Quarter Terrace Home.

This manual has been compiled as an aid to help you familiarise yourself with the requirements needed to care for and maintain your new home.

Please ensure that you carry out your own research on any maintenance products before using them to ensure you do not void the building warranties.

SETTLING OF THE PROPERTY

Many of the materials used to build a home contain moisture. Although home-owners are not likely to feel it, moisture exists within your new home when you first move in. After your home has been occupied and heated, the moisture will dry out. As a consequence, timber and plasterlined areas may shrink during this drying-out process, which may cause small cracks to become evident at joints or intersections. Slight movement and shrinkage, known as settlement cracks, may occur but this will not affect your home’s structural integrity and are quite common in new developments.

TELEPHONE, TV AND INTERNET

The property has been pre-wired for phone, NBN and free to air TV. You will need to contact your preferred supplier to arrange an account and connection to the property.

Nogging has been installed for mounting of both the TV and dryer in locations as shown on your home’s marketing layout. Noggins for the TV have been installed at 1500mm from the floor level and dryer noggings are located above the washing machine location where the dryer is not shown under bench.

Green switches are in all homes. G types at the rear of the property all others at the front entrance

GAS, ELECTRICITY & WATER METERING

Your home is individually metered for gas, electricity and water. Each home requires an electricity, gas and water

account to be opened in the resident’s name at settlement. A final meter read is taken on the day of settlement. The resident is provided with one week’s grace period for establishing their electricity account, after which time the builder’s account with the electricity supplier will be terminated.

Your home is individually fitted with both water and gas shut off valves for safety. The main gas shut off valves are located in the gas boxes situated in the entryway to your property.

All gas powered hot water units are located upstairs in your home’s linen cupboard with a shut off valve directly below.

Your home also contains a secondary cooktop gas shut off valve behind the drawer adjacent to your cook top. Please note that this secondary shut off valve may be closed when you first move into your home, so you will need to turn the valve to open to begin the flow of gas.

Water shut off valves are also located in the water meter boxes at the front of your terrace home.

In case of power failure, first check your switchboard located in the garage to see if a circuit has been tripped. If a circuit breaker has been moved to the “Off” position (pointing down), re-set it to the “On” position (pointing up). If no circuits in your switchboard have tripped, check the main switchboard at the end of the cluster of terrace homes. If a circuit breaker has been moved to the “Off” position, reset it to the “On” position. If the power continues to trip always check to ensure there is not a faulty appliance or an overloaded circuit. If the fault continues within the first twelve (12) months, please log the item on the myProsperity Portal or contact a licensed electrician.

GREENSWITCH

Each home includes an eco-minded ‘green switch’, which is a green switch located near your front door. This switch is a quick and easy way to turn off your lights, fans and air-conditioning as you exit your home. Remember to turn it back on when you return. The green switch affects the different air conditioning systems differently, some will come back on when power is restored, others will not.

AIR-CONDITIONING

Your terrace home has been installed with Daikin wall mounted multi split system air-conditioning. Each internal head unit operates individually off its own remote which has been handed to you as a part of your settlement pack.

Please refer to the following Daikin brochure link for further details:

https://www.daikin.com.au/sites/default/files/brochures/ files/PCRAU1451A-Daikin-Super-Multi-NX-Brochure_LR.pdf

AIR-CONDITIONING CLEANING AND MAINTENANCE

Cleaning and maintenance is required on your airconditioning unit every 12 months at a minimum. It is best practise to clean the filters every 6 months (especially during high use months). Please check with your product manual regarding regular maintenance requirements, a maintenance summary has also been provided at the end of this handover manual. Maintenance is essential to ensure the warranty on the air-conditioner is maintained and must be carried out by a qualified contractor.

AIR-CONDITIONING TUNDISH INSPECTION

All air-conditioners come with a tundish for the purposes of draining moisture produced from condensation. These tundishes should be checked regularly to ensure they are flowing and not blocked. Tundishes in your dwelling are located either beneath your laundry cabinet, within a vanity cabinet, in a clear glass wall viewing unit or within the rear garage void of your three storey home. The air-conditioning unit is operating properly if visible water droplets exit in the drain and fall into the tundish. Please note that the airconditioning unit will need to be running for a few minutes before any water droplets become visible.

SMOKE ALARMS

Smoke alarms have been fitted and are hardwired into your home meeting all requirements and laws, even those which come into effect in 2022, so no need to worry about upgrading at that time. The smoke alarms also contain a backup battery which, when running low, will cause the alarm to emit a beep or chirp sound. This alarm cannot be shut down unless the battery is replaced. It is recommended to change the battery annually. Smoke alarms are all photoelectric and interconnected.

Under no circumstances should the smoke alarm be removed from the ceiling, unless changing the battery. Your smoke

alarm will emit a loud alarm tone when activated by smoke, the tone will continue until the smoke source has been removed. Please be mindful that smoke alarms can be activated by cigarette smoke, burning toast and high levels of steam i.e. from bathrooms or kitchens.

In order to remove the battery cover from the smoke alarm, a screwdriver is required to remove a screw on the side of the smoke alarm. Once this screw is removed, the cover will then slide off, and the battery can be replaced.

Warning: Care should always be taken to not hit a smoke alarm. DO NOT under any circumstances paint over or hang items from the smoke alarm.

If you happen to see fire or smoke before the detectors are activated always contact Emergency Services on 000.

FLOOR WASTES

Floor wastes or drains must have water passed through them regularly in order for them to operate properly. When you initially occupy the home, it is important to charge all the floor wastes by running your taps in the kitchen, bathroom and laundry for 30 seconds. There is no need to repeat this, except for floor wastes that are not normally flushed out, as normal use of your taps will ensure wastes remain charged.

GENERAL HOME MAINTENANCE

As the owner, you are responsible for the maintenance and upkeep of the property. It is recommended that residents undertake regular cleaning, taking particular note of the flooring and wet areas.

Please take the time to ensure you have the correct cleaning products as recommended by the manufacturer. Insufficient cleaning or the use of inappropriate cleaning materials can ruin the surface of many of the building materials, fixtures and fittings in your home.

This information is offered as a general guide only and specific advice should always be sought from a reputable cleaner. This guidance does not preclude the use of other methods, materials or equipment; however the user should undertake careful evaluation and you should make enquiries of the suitability of alternative methods, materials or equipment, before using them.

WASHING MACHINE WASTE

The washing machine waste pipe can be connected to the nipple on the laundry tub waste. Ensure that the inside of the nipple has been fully drilled out with the appropriately sized drill bit before connection. Also, ensure that the

washing machine waste pipe is restrained at a point higher than the laundry tub waste to avoid back-flow.

KITCHEN EXHAUST

Your terrace home has been installed with “In line fan ducted direct to atmosphere” rangehoods.

Operating instructions for the rangehood can be found as a part of your handover pack. The rangehood is fitted with a removable grease filter. To maintain the longevity of the rangehood, the grease filter should be cleaned once a month if used regularly.

The recommended cleaning process for the exhaust filter is as follows. Remove the filter from the rangehood and submerge in a tub of hot soapy water with a ¼ cup of baking soda. Leave to soak in the solution for ten minutes before scrubbing with a non-abrasive scrubbing brush. Rinse with hot water and repeat the process until desired results are achieved.

BATHROOM, ENSUITE, POWDER ROOM AND LAUNDRY MECHANICAL VENTILATION

The bathroom, ensuite, powder room and laundry have all been fitted with a mechanical ventilation system comprised of ceiling grilles and a flexible duct and inline exhaust fan located in the ceiling, which discharges to the exterior of your home.

Note: although the laundry is fitted with a mechanical ventilation system, the use of a clothes dryer and or the washing machine produces condensation. Please ensure that the exhaust fan is turned on at all times when using either your washing machine or clothes dryer and the laundry door is left open. This is to allow the system to pull fresh air through the laundry room whilst moist air is extracted via the mechanical fan. Failure to do so may result in damage to walls, ceilings, architrave and doors due to moisture related damage (i.e. mould, warping).

TOILETS AND VANITY BASINS

Do not use strong abrasive cleaners on basins and toilets because they will damage, dull or stain the surface. Use mild household cleaners and plenty of water.

MIRRORS & CABINETS

Cleaning of your mirrors should be undertaken on a weekly or as needed basis. To clean, use an appropriate glass cleaner such as clear ‘Windex®’ or a diluted mixture of methylated spirits and water. Spray mixture onto glass then wipe off

with a soft cloth or paper towel. Do not use excess cleaning products or water on the mirror as it may cause damage to the silvering. Make sure when cleaning the face of the mirror to minimise excess of fluid near the edges of the mirror to minimise the chance of damaging the silvering.

Cabinets should be wiped down with a soft cloth or dusted. Clean the surface of the cabinet with a soft cloth and warm soapy water, removing dirt and grime. Repeat the process with clean water then wipe dry.

BATHROOM TAPS, LAUNDRY TAPS AND BATHROOM FITTINGS

Chrome and metal surfaces such as tapware and bathroom fittings should be cleaned on a regular basis. It is recommended that they be cleaned with a soft cloth and warm soapy water, with the aid of a small plastic brush to reach the hard to access crevices. It is not recommended to use abrasive cleaners or scrubbing tools as this may scratch the surface, leading to rust. Difficult stains such as tea staining or calcifications may require the use of warm water with the aid of a small amount of vinegar, with a ratio of 1 part vinegar to 10 parts water.

KITCHEN SINKS AND LAUNDRY TROUGH

Scraping and banging of metal utensils in the kitchen sink or laundry trough may cause scratching and dull the surface, this in turn may make it susceptible to staining and rust.

STAINLESS STEEL

Stainless steel is highly resistant to corrosion and has low maintenance requirements. To achieve maximum corrosion resistance, the surface of the stainless steel must be kept clean. Surface contamination and the formation of deposits are critical factors, which may lead to a reduced life.

To maintain the stainless steel, it is recommended that cleaning is undertaken regularly, at least once a month to avoid build-up of surface contamination and staining. To undertake routine cleaning and maintenance use soap or a mild detergent with warm water and a sponge, spot rinse with clean water, and wipe dry if necessary. To clean stubborn stains and discolouration, use a quality recommended stainless steel cleaner and buff clean using a non-abrasive polishing cloth.

These areas to be maintained may include, but aren’t limited to, balcony and laundry floor grates, sinks, kitchen sinks, laundry troughs and joinery handles.

STONE BENCH TOPS

The stone bench tops are a hard wearing surface that require minimal maintenance. Care needs to be taken not to damage the surface, with staining or scratching.

The manufacturer’s cleaning and maintenance requirements are detailed in the attached brochure.

CLEANING

It is recommended to clean your benchtop regularly with a mild liquid detergent and warm soapy water to maintain the lustre and finish of the surface. At no point should harsh chemicals such as acetone or mineral turpentine be used on the stone surface, if products like these are spilt on the surface ensure they are removed with water immediately.

Stone is a durable and tough material; although in the chance the surface receives minor scratching please refer to the ‘Smartstone Care and Maintenance’ document.

HEAT RESISTANCE

Stone tops have excellent heat resistant capabilities, but it is advised when placing hot pans, fryers (including air fryers) and other materials on the benchtop that these be placed on a hot pad or trivet with rubber feet. High temperatures may damage, crack and mark the surface.

GENERAL

To ensure longevity of the surface, any hard item placed on the benchtop such as metal should be done so with care, or with protection underneath. It is also advised to never cut, place or use sharp objects directly on the stone surface as they may scratch the top. Instead a cutting/chopping board or surface protecting mat should be used to avoid scratching or deep gauging.

Never allow liquids of any kind to be left on the benchtops for long periods of time as these can seep into the surface leaving a stain. Always wipe off spills as soon as practically possible. This is more advisable for acidic type liquids as they may etch the surface. At no time should harsh chemicals be used or spilt on the stone surface as it may also cause etching or damage to the matte surface.

Stone tops are solid in construction but it is advised that they should not be stood on as this may result in fracturing the top.

MELAMINE SURFACES

These surfaces include wardrobe shelves and drawers, linen cupboards, vanity cupboards, and internals of kitchen cupboards.

Using a mild household spray, wipe down the door or panel with a soft cloth taking care not to rub too hard. Dry the

surface of the melamine using a soft cloth, so as not to leave any residue on the door or panel.

You may also use methylated spirit on a soft cloth, using a circular cleaning motion. Ensure you thoroughly clean over the area with water and detergent on a damp cloth afterwards to remove any residual methylated spirit.

Never use excess water or allow water to pool as this can lead to damage of the product. Only a surface mist of water should be used in all circumstances.

Always ensure that you refer to the recommendations provided by the cleaning product manufacturer before use.

JOINERY

To ensure that your joinery warranty is not voided, DO NOT use any of the following on melamine doors and panels:

Commercial cleaning products, abrasive cleaners, scouring pads or abrasive papers, acid and alkalis, solvents, thinners, turpentine (turps), ammonia, bleach, acetone, Easy-Off BAM!, M.E.K. or any other cleaning agents containing organic solvents or the above mentioned products.

Avoid contact with sharp implements.

Use your rangehood whenever cooking, to avoid steam and cooking oil vapours from adversely effecting surfaces.

JOINERY HANDLES

The handles used throughout on your joinery are powder coated to suit colour schemes. Joinery handles due to their nature are frequently used to access cupboard doors and the like. It is recommended to clean and maintain these handles on a weekly basis. To clean use warm soapy water and a soft grit free cloth. Wipe the surfaces of the handles with the solution, then repeat the process with clean water and wipe clean.

LAMINATE SURFACES

Always use clean and non-abrasive cloths, absorbent paper and sponges as well as any other cleaning product or tool.

Where possible, avoid leaving stains on the laminate surface for a long time: the sooner you clean, the better the end result will be.

To avoid marks on the surface always remove detergent, rinse and dry wipe. Always pre-test new solvents or detergents on a hidden corner of the surface.

Do not use detergents containing acid or strong bases like de-scalers with formic or amino-sulphatic acid, drain cleaners, hydrochloric acid, silver cleaning solutions, oven detergents, and products with bleach.

GLASS SPLASHBACK

This information is offered as a general guide only and specific advice should always be sought from a reputable glazier or professional window cleaner before undertaking any cleaning. This guidance does not preclude the use of other methods, materials or equipment; however, the user should undertake careful evaluation and make suitable enquiries of the suitability of alternative methods, materials or equipment, before using them.

ROUTINE CLEANING

Hand cleaning of the glass surface to visibly remove accumulated dust or fingerprints can be accomplished using a number of different glass cleaning products. Recommended cleaning products are clear Windex® Glass (available from supermarkets), or a mixture of one part vinegar to ten parts water. Other commercially available vinegar based glass cleaners have generally demonstrated an ability to provide a clean, streak-free glass surface.

PROCEDURE

Cover the glass surface with a mist of spray-on cleaning solution or with a cloth damp with the cleaning solution. Be liberal, but not generous with the amount of solution applied. Scrub the wet surface with a clean, lint free towel or cloth. Wipe dry with a dry, clean, lint free towel or cloth. To prevent streaking, stop wiping when the glass is almost dry and there is a uniform film left on the glass surface.

WHAT NOT TO DO

• Do not clean the glass when the glass is hot or in direct sunlight.

• Do not allow cleaning solutions to contact the edges of laminated glass, insulating glass units or mirrors.

• Do not use cleaners which contain Hydrofluoric or Phosphoric acid as they are corrosive to the glass surface.

• Abrasive cleaners, powder based cleaners, scouring pads, razor blades or other harsh materials should not be used to clean windows or other glass products.

• Do not store or place other material in contact with the glass as this can damage the glass or create a heat trap leading to thermal breakage.

• Avoid causing temperature changes to the glass (this can damage the glass or create a heat trap leading to thermal breakage).

• Some tapes or adhesives can stain or damage glass surfaces. Avoid using such materials unless they are known to be easily removed.

GLASS SHOWER SCREENS AND WARDROBES

Below is a general recommendation for the cleaning and maintenance of your shower screens and wardrobes. Please seek professional advice if unsure of the correct cleaning method.

SHOWER SCREENS

Caring for the shower screen requires the following:

• Apply a mild soap or detergent to the glass either by spraying or using a grit free cloth or sponge saturated with the cleaning solution.

• If using a solvent cleaner, care should be taken to avoid contact with glazing sealant and other associated materials which may be affected by the solvent. Manufacturer’s directions must be followed at all times when using solvents.

• All surfaces should be washed down with clean water after applying cleaning solutions.

• Surfaces may be dried using a squeegee or clean lint free cloth.

• Under no circumstances should harsh cleaners, alkaline solutions, blades, scrapers, abrasive or similar tools be used on any surfaces.

• Do not allow dramatic temperature changes to occur with the glass as this could lead to thermal breakage i.e. never allow hot water to flow onto glass directly after cold water, or vice versa.

WARDROBES

Apply a mild soap or detergent to the frames using a grit free cloth or sponge. If using solvent cleaners, care should be taken to avoid contact with glazing sealant and other associated materials which may be affected by the solvent.

Manufacturer’s directions must be followed at all times when using solvents.

• All surfaces should be washed down with clean water after applying cleaning solutions.

• Surfaces may be dried using a clean lint free cloth.

• Under no circumstances should harsh cleaners, alkaline solutions, blades, scrapers, or abrasive similar tools be used on any surfaces.

GLAZED TILES

When cleaning glazed tiles, for example, the laundry, powder room and bathroom wall tiles, a standard wet mop or damp cloth is usually all it takes to bring back the gloss of the tiles. A routine clean with window cleaner may remove moderate stains and a stronger solution is necessary for heavily soiled surfaces. A solution of hot water and allpurpose liquid cleaner or a non-soap detergent is excellent for cleaning walls and floors.

When cleaning it is important to remember:

• Do not use powder based cleaners that may scratch the surface.

• General cleaning instruction and maintenance for glazed tiles.

• Sweep, vacuum, or dust surface.

• Mix liquid floor tile cleaner with warm water, as per the instruction manual.

• Apply solution to the surface with a mop or sponge, allow to dwell 1 to 2 minutes.

• Change the cleaning solution at least every 25 square meters, or as needed.

Please take care when cleaning your kitchen, living, laundry and powder room floors as they will become slippery when wet.

TEXTURED TILE CARE AND MAINTENANCE

A textured tile surface demands additional cleaning procedures, A standard wet-mopping will not effectively clean such a surface. For cleaning textured surfaces, follow these instructions:

• Sweep or vacuum dust and debris from the floor. For sweeping use a soft-bristle broom and sweep in two directions. First follow the direction of the tile, and then sweep diagonally to ensure complete cleaning of all foreign material that might be residing in the texture.

• Saturate the surface with a neutral cleaning solution (Aqua Mix – 1 & 2 Deep Clean) in hot water and stir. Allow the cleaning solution to remain on the floor for five to ten minutes. Scrub the floor with a brush, again using a twodirection method.

• Rinse the tile floor with clean, clear water to remove the cleaning solutions.

• For high traffic locations, it is recommended to scrub the floor once a day and wet mop at regular intervals.

• Do not clean tile flooring with ammonia or with cleaners that contain any bleach and/or acid for cleaning. Acid and ammonia based cleaners may alter grout colour.

• Do not use any oil-based detergents, wax cleaners, or sealants.

• Do not use agents that contain any dyes or colours on unglazed tiles.

• Use rugs at outdoor entrances to prevent grit from being tracked onto the tile flooring.

• Do not use steel wool pads, because the loose steel particles may cause rust stains in the grout.

• For stubborn stains such as rust and efflorescence stains, it is advised that a professional cleaner be engaged. It is recommended that only professionals use acids or caustic cleaning solutions as misuse may damage the tile surface and void warranty.

CARPET

The selection of wool blend carpet for your terrace home has been chosen to give you maximum longevity, whilst providing a relatively low maintenance floor covering.

CARPET MAINTENANCE

https://bremworth.com.au/caring-for-your-carpetrug

Correct and regular maintenance of your wool blend carpet will increase its service life and help maintain its luxurious appearance and feel.

It is essential to follow a suitable and regular maintenance program in order to remove soil and dirt from your carpet, for both appearance and hygiene reasons as well as to maximise the lifespan of your carpet.

REGULAR MAINTENANCE

This is usually carried out on a weekly basis. It comprises vacuum cleaning of all regularly trafficked areas, and spot removal. Extra care must be taken of the most heavily used areas, these areas should be vacuum cleaned at a higher frequency.

Spills should be attended to as soon as possible - the older the stain the more difficult it is to remove.

The recommended spot removal procedure is as follows:

• Scoop up solids and blot up liquids first. Avoid rubbing the carpet surface.

• For unknown spots apply solvents (for greasy/oily stains) first, followed by water-based spot removal agents. Apply agent to clean towel or tissue, not to the stain. Use small quantities at a time. Always work from edge of stain inwards towards its centre. If at all possible, as final treatment rinse spot with clean water - do not over wetand blot as dry as possible with clean tissues or towelling.

Spot and stain removal kits should at least contain the following:

• Clean tissues and/or towels

• Small brush, spoon (or spatula) and sponge

• Solvent for removing greasy/oily stains

• Carpet shampoo

• Amyl acetate/nail polish remover

• Laundry detergent

• Chewing gum remover (solvent or freezing type)

• Neutralising agents - acetic acid solution, ammonia solution (5%)

• Methylated spirits and turpentine or white spirit

• Rust remover

INTERIM MAINTENANCE

This is used to brighten the appearance of the carpet by removing surface dirt, but without necessarily removing much of the deep-seated soil in the pile.

This can be accomplished by techniques such as bonnet buffing, which use a rotary scrubber and a soft textile cleaning pad in place of the circular brush (as used for rotary shampooing). The cleaning solution is either applied directly to the carpet or to the pad. Dirt from the carpet surface is transferred to the pad, meaning the pad must be reversed or changed frequently to be effective. Dirty pads can be laundered and re-used.

Impregnated compound cleaning uses inert powder, impregnated with a mixture of water, solvents and detergents etc. which are brushed into the carpet pile and, after drying, vacuumed out. The powder acts as little sponges which absorb the dirt from the fibre surfaces.

PERIODIC MAINTENANCE

However meticulously both regular and interim maintenance are carried out, the time will come when the carpeting will require a thorough, deep or restorative cleaning. Systems used are based on shampooing, using high foam carpet shampoo, or spray extraction cleaning, using a low foam shampoo.

FLOATING ENGINEERED TIMBER FLOORING (PURCHASER UPGRADE UNITS ONLY)

An advantage of a beautiful Boral Engineered Floor is that it is easy to keep clean. However, regular maintenance will ensure a lifetime of beauty so keep the following care and maintenance tips in mind.

• For daily cleaning, use dry methods such as vacuuming and sweeping. To remove stubborn dirt, use a well-rung mop and a pH neutral cleaner.

• Do not clean timber floors with a steam mop.

• Place doormats at entrances, non-slip rugs in high-wear areas and protective pads under furniture legs.

• Do not use abrasive brushes, steel wool, soap detergents or ammonia based cleaners.

• Take care when moving appliances and furniture by placing them on a sturdy mat to slide into position.

PRODUCT SELECTION

Flooring : 134mm boral eng blackbutt timber flooring

Trim Selection : “Premium Floors – Prestige RangeHardwood”

TIMBER SCREENS

The timber screens have been engineered to serve as a fall safe protection where they extend from the floor to the ceiling. All screens installed on top of nib walls are purely an architectural aesthetic and are not to be relied upon as a structural barrier. Furthermore, none of the timber batten screens were designed with the capacity to fix, lean, cut, screw, hang, etc anything to them.

GLASS WINDOW AND DOOR SYSTEM

The window and sliding door glazing systems require very simple yet routine maintenance in order to comply with warranty requirements, and will aid in retaining the appeal of your windows and doors for many years to come.

POWDER COAT FINISHES

Powder coated finishes require minimal maintenance, but finish may deteriorate if dirt and residue is allowed to accumulate on the surface.

To clean powder coated window and door frames, using the mildest of treatment will produce satisfactory results. Use warm water and a mild detergent to wipe off any grime or residue then rinse with clean water. Powder coated surfaces are to be cleaned at a minimum interval of every 12 months.

SLIDING DOOR TRACKS, GUIDES AND ROLLERS

Regular maintenance of sliding door hardware is recommended to be undertaken every three months as a minimum.

Rollers and tracks should be kept free of dirt and grime at all times to maintain the smooth, consistent sliding action of the door. Wipe tracks with a soft bristle broom to remove any large debris followed by washing with warm soapy water and a soft cloth or sponge, ensure all drainage holes are free of dirt and blockages.

Rinse surface and wipe the surface clean, then spray the rollers with a non-corrosive penetrating oil such as lanolin or dry silicon, followed by a light wipe with a soft rag.

RECOMMENDED GENERAL CLEANING PROCEDURE FOR GLASS

All glass surfaces should be kept clean by prompt removal of all dirt and residue.

Many substances can form on glass and should be removed as often as possible to ensure an acceptable appearance, and also to avoid permanent damage or a more expensive clean up method. Glass is normally hydrophilic which means that water is attracted to the glass. Water generally carries differing amounts of sediments and residues and deposits these on the glass during evaporation.

It is important to note that regardless of the type of glass being cleaned, it is not recommended to use abrasive materials against the surface of glass under any circumstances. Including but not limited to; abrasive cleaning solutions, metal scrapers, metal squeegees and/or the use of steel wool against the glass or coating surface.

CLEANING INSTRUCTIONS FOR ORDINARY (TYPICAL) GLASS SURFACES

Cleaning ordinary glass surfaces is almost second nature to most, however Thermal Impact advised that the following steps be followed to avoid damage to the glass surfaces.

• Glass should only be cleaned when cool to touch and should never be cleaned while the glass is in direct sunlight.

• Completely drench the glass with clean water to loosen any residues present.

• Spray the cleaning solution onto the glass surface.

• Immediately remove the cleaning solution with either a squeegee or a lint free cloth before the glass starts to dry. All traces of water and cleaning solution must be removed from the glass, window frames as well from the windows gaskets or sealants. Failure to remove any residue may cause these components to deteriorate as a direct consequence of the cleaning process.

RECOMMENDED CLEANING SOLUTIONS

A solution of 1 part vinegar to 10 parts clean water or, Windex® Glass Crystal Rain (manufactured by SC Johnson and Son Pty Ltd).

Note: Thermal Impact does not recommend the use of the original or standard blue coloured Windex® Glass cleaning solution.

ADDITIONAL ADVICE

The Thermal Impact technical advisory service can provide advice on how to remove and rectify mildly damaged and/ or stained glass, preventing expense of replacement and reglazing unless necessary.

PAINTED SURFACES

Dulux Wash & Wear +Plus Anti-Bac Low Sheen has been used on all internal walls.

Wash & Wear +PLUS Kitchen & Bathroom has been used in bathrooms and developed by Dulux to withstand humid or damp environments. The hard wearing surface formed by Wash & Wear’s exclusive Barrier Technology is fortified with a powerful mould inhibitor and water repellent properties.

The following are directions on how to clean painted surfaces as per the Dulux recommendations.

‘FLAT’ AND ‘LOW SHEEN’ PAINTWORK

Walls and ceiling paint should be cleaned as follows:

• Use warm water to which a small amount of mild detergent has been added.

• Apply the solution to the affected area with a soft cloth.

• Clean off the stain in a gentle, circular motion. Then remove all residues with a clean, soft cloth rinsed with fresh, clean water.

• Having thoroughly cleaned the affected area, you should then proceed to wash down the whole wall or ceiling to eliminate any chance of patchiness.

Do not use rough abrasives, stiff scrubbing brushes or harsh caustic preparations. These will ‘gloss’ or polish the surface resulting in obvious highlights, which can only be rectified by repainting.

GLOSS AND SEMI-GLOSS PAINTWORK

Skirtings, architraves and all other timber work has been painted with a gloss paint and can be cleaned by following these directions:

• Use warm water, with a little detergent added.

• Apply to the affected area with a soft cloth and be sure to wash down the whole surface as well.

• Wash the whole job down with clean water and allow to dry.

Don’t use abrasive or caustic-based cleaning compounds as these will scratch or eat into the paint surface you are doing your best to maintain.

Surfaces should be cleaned as necessary with high traffic areas such as kitchens and hallways generally requiring extra attention.

All cleaning treatment should be tested first on an inconspicuous section of the wall to ensure treatment will not cause unacceptable damage to the painted surface.

https://www.smeg.com.au/products/SFA6500TVX

https://www.smeg.com.au/products/CIR60XS3

https://www.smeg.com.au/products/PUM601X

https://www.smeg.com.au/products/DWAFI6214-2

TIMBER STAIRS

The exposed timber stairs in your home have been sealed and finished with a slip resistant coating to ensure that they are compliant with all building guidelines while still maintaining a natural look. Please see the finishes schedule at the end of this manual which details the product used and re-application requirements.

TERMITE CONTROL REQUIREMENTS

The builder has installed termite protection in accordance with all relevant Australian standards, however it is the home owner’s responsibility to ensure that this protection is upheld. It is recommended that you have an annual termite inspection. These annual inspections are a safeguard for your investment against possible termite infestations. At the end of this handover manual is the warranty activation forms and the details of the termite protection installer for your home.

WASHING YOUR VEHICLE

Lockable taps have been supplied at the front of all terrace homes at the entrance of the garage to provide a convenient water supply point when washing your vehicle. You will also find a designated car and dog wash facility at the Residents Quarter car park. It is important that you do not wash and dry your vehicle in the garage as the floor to the garage has a minimal slope. In the event that water inadvertently ponds on the garage floor it should be mopped up to avoid seepage into walls.

Please also note that it is dangerous to prop/jack your car in your garage due to the slab design. You can do this on your driveway if you have sufficient space to do so.

GARAGE DOOR SECURITY

Your garage door is powered by a motor connected to the ceiling of your garage. A secondary lock has been provided between the garage and the habitable area of your house, for added security.

Garage doors and motors are required to be serviced every 6 months by a qualified service professional. Maintenance requirements are outlined in the garage door maintenance and warranty manual supplied with your settlement pack.

APPLIANCES AND WARRANTIES

Your kitchen is fully equipped with Smeg appliances, these include, oven, gas cooktop, rangehood and dishwasher. These are fitted as per the manufacturers recommendations. Please refer to the schedule of finishes at the back of the handover manual for product codes.

If, on moving into your home, or during the warranty period you find that an appliance is not working correctly or is faulty, please contact the manufacturer’s service centre.

It is the home owner’s responsibility to maintain these items and arrange repairs if required. An authorised service company should be the only ones carrying out required repairs, otherwise any warranties may become void.

All guarantees and operating instruction manuals for these items are located in the second draw of the kitchen within your terrace home. Included is information about warranty, care and safe operation.

It is important to complete the warranty forms within 30 days of occupying the property, as this will cover any manufacture faults of appliances that occur inside the two year warranty period. You can also register your appliances online through the relevant brand website. Contact details of the appliance manufacturers are listed below.

Defects –information for owners

You are provided with protection under Queensland legislation for items considered to be defects that may not have been apparent during the pre-settlement inspection or occurring afterwards. This does not cover dents and scratches that can be attributed to wear and tear. Defects are classified under two separate categories as outlined below.

WHAT IS A DEFECT?

There are many construction standards and codes in Australia including for example the National Building Code of Australia, and various Australian Standards. In relation to defect rectification, we believe the Queensland Construction and Building Commission (QBCC) provides the easiest and clearest explanation.

The QBCC defines defects in the following categories:

1. CATEGORY 1 STRUCTURAL DEFECTS

These defects are described as items that:

• adversely affect the structural performance of a building

• adversely affect the health and safety of a person residing in or occupying a building

• adversely affect the functional use of a building

• allows water penetration into a building

Due the original builder going into liquidation and in line with the relevant legislation, Category 1 defects are covered by the home warranty insurance by under the Queensland Home Warranty Scheme which was taken out by the original builder on your behalf. This policy is active for 6 years 6 months from the time the policy took effect on 13 February 2020, so coverage under the policy for Category 1 defects will cease on 12 August 2026.

2. CATEGORY 2 NON-STRUCTURAL DEFECTS

Category 2 defects are items that do not meet the category 1 criteria and are best described, but not limited to, items such as minor plasterboard cracking and sticking doors and windows.

Essentially these are appearance items which are not the result of damage caused by the occupants use of the dwelling. For example, a dent in a wall caused by an object

impact post-handover is not considered a builder defect for rectification. However, if you experience cracking in your paint or plaster due to movement in the building, this would be considered a Category 2 defect which will be fixed by the builder.

Under the relevant legislation, your builder is obligated to rectify Category 2 items up until the expiration of the 12 month period, immediately following the date of Practical Completion of your dwelling.

HOW TO IDENTIFY A DEFECT

Defects can sometimes be subject to personal interpretation of what is an acceptable standard of construction. In an effort to provide clarity to both consumers and builders, the QBCC as the relevant authority, has defined how a defect is to be identified.

When identifying a defect, this should be done where possible from ‘a normal viewing position at a distance of 1.5m or greater.’ The diagram below demonstrates how to view a defect under the guidelines.

REPORTING DEFECTS TO FRASERS PROPERTY AND YOUR BUILDER

THE FIRST 12 MONTHS

Once you have moved into your new home, we request you take a few weeks to get comfortable and live in your property. During this time you might identify items that may have been missed during the final construction quality checks and your pre-settlement inspection.

As the property owner you will have been given access to the Frasers Property myProsperity portal. In order to help us support you, we request you log the items in the portal.

This will ensure Frasers Property are aware of any issues, allowing us to liaise with the builder to arrange defect rectification. This will continue to be the process for any defects you may identify during the first 12 months.

In the instance that you spot more than one defect, it can be helpful to log them all at one time to enable Frasers Property to attempt to limit the same tradespeople from entering your home on multiple occasions.

As Category 2 items cease to be defects for the builder’s rectification when the 12 month period after Practical Completion expires, it is important to all parties involved that these issues are identified and attended to prior to the expiration date. Frasers Property will make contact with you prior to the expiration date.

Non-Structural

To preserve your legislative rights when it comes to defect rectification, it is important that as an owner you can evidence that you have notified the builder in writing of any issues that require attention. If you are unhappy with the response you receive from your builder, you can make a complaint to the QBCC. Further details on the complaints process can be found on the QBCC website.

REPORTING A MAJOR CATEGORY 1 DEFECT

If you notice a Category 1 defect prior to 12 of August 2026, please follow the same process for reporting the issue by using the myProspertiy Portal and we can give you further information on making a claim with the QBCC. It’s important that you promptly notify us of a Category 1 defect, as if a claim for the Category 1 defect is not lodged with the QBCC within 3 months of you noticing the defect, you will be “timed out” from making a claim.

Frasers Property will contact you prior to the end of this 12 month period

Builder’s Rectification

Maintenance schedule

As previously outlined, it is imperative that a regular cleaning and maintenance program is followed to maintain not only the appearance and value of the development, but also the validity of nominated warranties.

The maintenance schedule is a summary of all the maintenance and cleaning requirements detailed in this manual, subcontractor’s manuals and the manufacturer’s manuals. When cleaning and maintaining the equipment

TRADE

Air-conditioning

DESCRIPTION

and finishes in your terrace home, it is essential all the directions in the subcontractor and manufacturer manuals are followed, and where appropriate the works are carried out by qualified trades people. Additionally, when maintaining areas at heights ensure safe access is provided. If there is a danger of a fall or injury, contact a professional to carry out the works.

FREQUENCY CARRIED OUT BY

Clean in and around grilles of A/C system. Quarterly Occupant

Cleaning or replacement of the air filter. Clean the air filter when the display panel indicates and using either a vacuum cleaner or wash with neutral detergent, rinse with fresh water and dry before re-installing. Owner to undertake service contract 6 months after settlement.

Annually Occupant

Rectify all identified faults with controls. Immediately Mechanical Systems Technician

Inspection of the air system, including fan coil unit (ducted) & outdoor units.

Annually Mechanical Systems Technician

Check coils for corrosion and leaks and repair as required. Annually Mechanical Systems Technician

Inspect all controls, thermostats, dampers and electrical components are correct if required.

Annually Mechanical Systems Technician

Check all equipment for corrosion, repair and treat if required. Annually Mechanical Systems Technician

Check refrigeration system including oil level, seal cap valves and refrigerant level.

Periodic checking of electric motors, including cables, contact for magnetic starter, and vibration for correct operation.

Appliances

Refer to O&M Manual Mechanical Systems Technician

Refer to O&M Manual Mechanical Systems Technician

Read operating instructions prior to first use. First Use Occupant Clean and maintain the appliance as per the manufacturer guidelines.

Six Monthly Occupant

TRADE DESCRIPTION

FREQUENCY CARRIED OUT BY

First Use Occupant

The water inlet hose filter must be cleaned when dirty, otherwise insufficient water flows into the wash cabinet. If the water has not been pumped away at the end of a program, the drain pump or the non-return valve might be blocked. All work should be conducted in accordance with the manufacturer’s maintenance instructions.

Regularly Occupant

Rangehood

Inspect and clean the dishwasher filters and arms. Quarterly Occupant

The grease and odorless carbon filter in the rangehood is to be removed and cleaned regularly to avoid a build up of grease. All work should be conducted in accordance with the manufacturer’s maintenance instructions.

Oven Remove any soiling immediately. Use nonabrasive or hard utensils and avoid cleaning agents containing soda, ammonia, acids or chlorides. All work should be conducted in accordance with the manufacturer’s maintenance instructions.

Cooktop

Remove any soiling as soon as safe to do so, avoid using harsh cleaning products or abrasive utensils. Remove pan supports and clean in a dishwasher, ensure that ignitor does not get wet or it will not spark. All work should be conducted in accordance with the manufacturer’s maintenance instructions.

Monthly Occupant

Regularly Occupant

Regularly Occupant

Balustrades

Undertake regular washing of the coating using a solution of warm water and non-abrasive neutral detergent solution. Surfaces should be thoroughly rinsed after cleaning to remove all residues. All surfaces should be cleaned using a soft cloth or sponge or a natural bristle brush. Cleaning powder coated sections can be conveniently carried out at the same time as window cleaning.

Carpet

Quarterly Occupant

Ceramic Tiles

Cleaning of spills on carpet. Immediately Occupant

Regular cleaning of carpet (vacuuming). Weekly Occupant

Wet cleaning of carpet to remove soiling not removed in daily maintenance.

As Required/ 3 Years Max. Occupant

Replace carpet in the house. 5–10 Years Occupant

Cleaning of spills on ceramic tiles. Immediately Occupant Regular cleaning of ceramic tiles. Weekly Occupant

Dishwasher

Prior to first use of the dishwasher follow the preparation for use guidelines.

TRADE DESCRIPTION

FREQUENCY CARRIED OUT BY

Doors Check hinges for tightness and lubricate. Annually Occupant

Check and clean door furniture for correct operation, tightness, lubricate bolts and rectify where required.

Annually Occupant / Building Certifier

Seal/paint top and bottom of wet area doors. 3 Yearly Occupant

Electrical Replace blown light bulbs after switching off the power at the House switchboard.

As Required Occupant / Electrician

Clean light fittings externally after switching off the power at the House switchboard. Quarterly Occupant

Testing of safety switches earth leakage tripping mechanism. 6 Monthly Electrician

Clean light fittings internally after switching off the power at the House switchboard. Annually Occupant

Smoke Detector Check smoke detector by holding test button in for 5 seconds. If alarm does not activate then the detector is faulty. If the backup battery is flat then detector will continually beep until replaced.

Hydraulic – Storm Water Check and remove silt and debris from balcony drain point and accessible gutters.

6 Monthly Occupant

As Required Occupant

Hydraulic – Sewer Pour 2 litres of water into the laundry floor waste to restore the water seal. Monthly Occupant

Check all pipes for firm connections and leaks and make good as required.

6 Monthly Occupant / Plumber

Clean all traps under sinks of debris. Annually / As Required Occupant / Plumber

Hydraulic – Cold Water Check for leaks in taps, valves, cisterns, cocks etc. Rectify all other obvious faults with pipe work as required.

Hydraulic – Hot Water Inspect and check hot water system pipe work, valves and taps.

6 Monthly Occupant / Plumber

6 Monthly Occupant / Plumber

Check Thermostatic Mixing Valve and undertake manufacturer’s recommended service. Yearly Plumber

Hydraulic – Gas Service Inspection for leaks in gas pipe work and isolation valve, by 10 minute registration of meter.

Joinery

6 Monthly Licensed Plumber

Clean/wipe off water spills from joinery surfaces. Immediately Occupant

Clean/wipe off water spills from polyurethane surfaces. Immediately Occupant

Regular cleaning of joinery surfaces (includes Lacquer, Polyurethane and Melamine surfaces).

Fortnightly Occupant

Regular cleaning of polyurethane surfaces. Fortnightly Occupant Regular cleaning of joinery door handles Fortnightly Occupant

Inspect, lubricate and adjust to alignment joinery door handles, hinges, draw runners and integrated panels.

Six Monthly Occupant / Tradesman

TRADE DESCRIPTION

Painting

Coat all timber look stain areas as detailed above.

Coat all exposed timber as detailed above.

Fill cracks and repaint all painted surfaces.

Sanitary Appliances

Shower Screens and Mirrors

Silicones

Tighten holding bolts and hinges on toilet seats, check for leaks and correct operation of cistern.

Clean shower screens and mirrors, check for any cracks or imperfections.

Remove and replace.

Structural Steel Clean and wash down exposed structural steel work to prevent the effect of any ‘tea staining’ (rust-like substance).

Inspection of exposed steelwork for signs of corrosion or flaking paint and repair when detected.

To ensure the longest possible service life of the coatings, the owner is required to wash down the structure annually and to undertake any repairs that fall outside the coatings warranty. It is recommended that a mild biodegradable detergent is used to assist in the removal of accumulated dirt and grime and low pressure water (<100bar or 1500 psi) is used to rinse the detergents off the structure.

Windows Clean powder coated aluminium and glass.

Visual inspection externally and internally of windows and doors, including glass, aluminium and surface coatings to identify abnormalities or damage. Repair or replace as necessary.

Inspection and lubrication of window/door hardware and weather seals. Replace worn parts as required.

Landscape

Undertake weekly landscape inspections to check health and state of landscape areas. Check condition of plants, planting material, stakes and ties, Irrigation system, and check for any signs of pest and disease. Watering of landscaping to private terraces or courtyards is the responsibility of the respective owner/s from the dwellings. Water supply to all common areas is the responsibility of the building manager.

FREQUENCY CARRIED OUT BY

6 Monthly Occupant / Tradesman

6 Monthly Occupant / Tradesman

3 Yearly Occupant / Qualified Trades Person

Annually Occupant / Plumber

Fortnightly Occupant

5 Years Qualified Trades Person

Monthly Occupant

Six Monthly Occupant

Annually Occupant

6 Monthly Occupant

6 Monthly Occupant

6 Monthly Qualified Trades person

Weekly Occupant

Schedule of finishes

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

LIVING/DINING

Floor Ceramic tiles Dark scheme : Cementa Smoke Size: 300 x 600

Stone & Tile Studio

Light scheme : Cementa Grey Size: 300 x 600

Stone & Tile Studio

KITCHEN

Floor Ceramic tiles Dark scheme : Cementa Smoke Size: 300 x 600

Stone & Tile Studio

Light scheme : Cementa Grey Size: 300 x 600 Stone & Tile Studio

Benchtop

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Joinery Joinery feature colour (overhead doors)

16mm Laminex Aged Ash Chalk

Joinery general Light scheme

16mm Laminex Chalk White Natural

Dark scheme

16mm Laminex Charcoal Flint

Joinery kick plates Light scheme

16mm Laminex Chalk White Natural Dark scheme

16mm Laminex Charcoal Flint

Splashback Glass splashback Grey toughened mirror splashbacks

Feature wall colour Dark scheme feature wall Dulux Wash & Wear Low Sheen

Colour match

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Appliances Oven https://www.smeg.com.au/products/ SFA6500TVX

Cooktop https://www.smeg.com.au/products/ CIR60XS3

Dishwasher https://www.smeg.com.au/products/DWA FI6214-2

Sink Single bowl Argent Tempo Single Sink (no tap hole) Code – KS3048100

Tapware Tap Stream Squareline sink mixer

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Rangehood https://www.smeg.com.au/products/ PUM601X

POWDER

Floor & skirting Ceramic tiles Dark scheme : Cementa Smoke Size: 300 x 600

Stone & Tile Studio

Light scheme : Cementa Grey Size: 300 x 600

Stone & Tile Studio

Splashback Ceramic tiles Rectified white gloss tile Size: 300 x 600

Stone & Tile Studio

Toilet suite Toilet suite Limni III Wall Faced Toilet Suite with soft close seat

Basin Basin Acqua Bathrooms Mini wall hung basin

Toilet roll holder Toilet roll holder Argent Focus toilet roll holder

LAUNDRY

Floor and skirting Ceramic tiles Dark scheme : Cementa Smoke

Size: 300 x 600

Stone & Tile Studio

Light scheme : Cementa Grey Size: 300 x 600

Stone & Tile Studio

Walls Tiled splashback Rectified white gloss tile Size: 300 x 600

Stone & Tile Studio

Laundry tub Trough Abey Lodden 45Ltr Flushline Tub

Laundry tub Upright Everhard 45L Stainless Steel Classic Laundry Unit

Model Number: 71C4510/71189c

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Tapware Tapware Bezzoni Stream basin mixer

BEDROOM 1

Floor Carpets Norman Ellison Toulon 30/5230 “Stoney River”

Sliding doors Mirrored Chrome frame, mirror robe slider

ENSUITE

Floor Ceramic tiles Dark scheme : Cementa Smoke Size: 300 x 600 Stone & Tile Studio

Light scheme : Cementa Grey Size: 300 x 600 Stone & Tile Studio

Walls General Rectified white gloss tile Size: 300 x 600 Stone & Tile Studio

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Tapware Tapware Bezzoni Universal laundry mixer

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Feature wall Dark scheme : Charcoal Gloss

Size: 75 x 300

Stone & Tile Studio

Light scheme : Moka Gloss Size: 75 x 300

Stone & Tile Studio

Joinery

Joinery typical 16mm Laminex Chalk White Natural

Joinery Signature feature shelf 16mm Laminex Aged Ash Chalk

Toilet Suite Toilet suite Limni III Wall Faced Toilet Suite with soft close seat

Vanity tapware Vanity tapware Bezzoni Stream basin mixer

Vanity basin Vanity basin Arcisan Eneo 420 above counter basin

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Shower head Shower head Bezzoni Stream shower rail combo

Ceiling mounted rain head shower rose

Rain head shower rose

Universal Round Shower Head 200mm

Shower tap Shower tap Barben Epic Wall Diverter

Shower shelf Shower shelf Mondrian Neu Glass Shelf 500mm

Shower screen Shower screen Clear toughened frameless

Towel rail Towel rail Argent Focus - 600mm

Toilet roll holder Toilet roll holder Argent Focus toilet roll holder

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

BEDROOMS 2, 3

Floor Carpet Norman Ellison Toulon 30/5230 “Stoney River”

Sliding doors Mirrored Chrome frame, mirror robe slider BATHROOM

Floor Ceramic tiles Dark scheme : Cementa Smoke

Size: 300 x 600

Stone & Tile Studio

Light scheme : Cementa Grey Size: 300 x 600

Stone & Tile Studio

Walls General Rectified white gloss tile Size: 300 x 600

Stone & Tile Studio

Feature wall Dark scheme : Charcoal Gloss

Size: 75 x 300

Stone & Tile Studio

Light scheme : Moka Gloss Size: 75 x 300

Stone & Tile Studio

Joinery Joinery typical 16mm Laminex Chalk White Natural

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Signature feature shelf

16mm Laminex Aged Ash Chalk

Joinery benchtop Typical joinery benchtop 20mm Silestone “Lyra”

Toilet suite Toilet suite Limni III Wall Faced Toilet Suite with soft close seat

Vanity tapware Vanity tapware Bezzoni Stream basin mixer

Vanity basin Vanity basin Arcisan Eneo 420 above counter basin

Joinery

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Shower head Shower head Bezzoni Stream shower rail combo

Shower shelf Shower Shelf Mondrian Neu Glass Shelf 500mm

Bath Bath Decina bath

Shower bath spout Bezzoni Stream bath/basin spout

Bath shower divertor Divertor Barben Epic wall diverter

Bath shower tap Shower tap Bezonni Stream wall mixer

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

Towel rail bathroom

Towel rail Argent Focus – 600mm

Toilet roll holder

Barben toilet roll holder

ELECTRICAL

Electrical fittings Ceiling fan Tempest 52”

Electrical fittings Downlights Atom 9012

Stairlights Leeman SAL S9318

Bathroom lights/ extraction/heater

Mercator Ardene Duo Bathroom Heater & Exhaust

LOCATION/ ITEM ITEM DESCRIPTION IMAGE

External wall lights Wall mounted Havit HV1127

Electrical fittings Switches, dimers and GPO’s Clipsal Iconic

MECHANICAL

Mechanical Air-conditioning Daikin Super Multi-Split NX PCRAU1451A (Sizes Vary)

Mechanical Bathroom exhaust Fantech ECL29-150RDW

GARAGE

Garage door Door and motor Light B&D Garage Doors Phillips Smartbright

Garage light Batten Phillips Smartbright

DOOR HARDWARE TABLE

LOCATION DESCRIPTION MANUFACTURE MODEL

Door stops Magnetic Madinoz MDZDS110

Door stops Dome Dorma D2290

Front door Level handle Gainsborough 8951ANGSC

Garage door Door lock Lockwood 7444SPDP

Internal door handle Level handle Madinoz MDZL100-PVss / MDZL100ss

Cavity sliders Door lock Madinoz MDZCSL30ss

Cavity sliders Finger pull Madinoz MMDZ-EP12ss

Joinery handles Lip pull Ferrara FER300.WH

EXTERNAL

MANUFACTURER PRODUCT

Walls generally James Hardie Scyon Axon Aluminium framed windows & doors Dowell Monument powdercoated framed windows and doors

PAINT SPECIFICATION TABLE

MANUFACTURER PRODUCT

PAINT COLOUR

INTERNAL

Walls generally Dulux Wash & Wear Matt Whisper White

Bathroom & kitchen walls Dulux Wash & Wear Matt Whisper White

Dark scheme kitchen feature wall colour

Dulux Wahs & Wear Low Sheen Colour match formula: EE 1 G 1 M 616 W154 4L

Skirtings, architraves and doors

Dulux Aquanemal Semi Gloss Whisper White

Ceilings Dulux Professional Ceiling Flat Whisper White Timber handrail Loba WS 2K Duo Ant-Slip R10 Clear

EXTERNAL

External walls -cladding Dulux Weathershield

Care that lasts a lifetime

PROSPERITY CARE

As a Frasers Property customer you have access to our dedicated Prosperity Care team. They’re here to guide you through the purchase process with simplicity and ease. They can answer any questions and coordinate a suite of services, including Property Management through our world class inhouse team.

We have a wonderful Care team in Queensland and an online customer portal and App called “myProsperity” all designed to make life easy and support you at every step of your property journey.

MEMBER BENEFITS A RANGE OF ENVIABLE PERKS

As a Prosperity member, you also have access to our range of enviable rewards and benefits from participating developments. Supporting you now and into the future, you will get access to exclusive partner rewards for future property purchases, the ability to share your benefits with family members, referral incentives and the chance to purchase prior to the public.

LEARN HOW TO MAKE THE MOST OF YOUR PROSPERITY BENEFITS

Receive Sapphire membership to Fraser World for one year and get a further 15% off best available rates at participating Frasers serviced apartments and hotels.

Enjoy an enviable range of exclusive benefits from national and global brands, including furniture packages, relocation services, financial consultations and more.

Receive $2,000* every time someone you refer purchases a property from us, as long as they are not already on our database or a Prosperity member.

Receive priority notifications about new residential projects and get the chance to purchase prior to the general public.

Receive a 2%* purchase reward for your second purchase, and 3%* for any subsequent purchases you make with us.

Share your benefits with family members. Give them access to new property releases and up to 3%* off their property purchase.

Terms and conditions apply to the Prosperity Program. Please read them at www.frasersproperty.com.au/prosperity/terms

Support at every step of your journey

Accessing your property information has never been easier with our property portal and mobile App, myProsperity. It’s designed to give you immediate access to your dedicated Prosperity Care Team, as well as exclusive rewards delivered to your mobile device anywhere, anytime.

Contact your Prosperity Care Team

Stay connected to your dedicated Prosperity Care Team member with direct access to your online portal via your personal computer or the myProsperity App.

On demand access to your personal property portfolio

Login to the portal on your computer or App and get a complete overview of each property you have bought with Frasers Property Australia.

Log and view maintenance requests

Keep on top of maintenance needs and property-specific requests with a dedicated project tracker that’s right there in the portal.

Access property progress reports

Fuel your excitement and follow the progress of your property with access to monthly construction updates from day one.

Redeem all our latest exclusive offers and rewards

Whether you’re planning a holiday or planning a move, you can now redeem amazing rewards from world-leading partners.

Visit myprosperityportal.com.au to login or download the App today.