There’s nothing quite like the feeling of settling your new home or investment property. We want you to continue feeling proud of your choice in purchasing with us, long after you have settled. As your dedicated Customer Care Team, we wanted to let you know that we will always be here even though it may seem like this is the end of your property journey.
Home to all your property information and updates.
Stay on top of all your property information and updates with myFrasersProperty mobile app and portal. From property progress reports and notifications to exclusive rewards and benefits, you now have access to a wealth of information at your fingertips.
Through myFrasersProperty, you can access your property information, documents and warranties, track & log requests and directly contact us - anytime, anywhere.
myFrasersProperty features
To start using myFrasersProperty, simply create your account using the link in your email sent from careandrewards@frasersproperty.com.au or the SMS sent from FrasersProp. Once you’ve created your account, visit the portal at frasersproperty.com.au/Members/Login or download the app via the App Store or Google Play.
Contact your Customer Care Team View all your properties in one place Track and log requests Access your property documents appliance instructions and warranties Redeem your exclusive member benefits and rewards Check your reward eligibility and payment status
Congratulations
When you move in.
If there’s anything at all that you’re not happy with as you take possession of your new property, you can log your requests via the myFrasersProperty app or portal. So, you can get the help you need, when you need it. Your invitation to set up your myFrasersProperty account was sent 5 days after you had entered unconditional exchange. If you cannot find your invitation, simply ask your Customer Care Team member and we will resend this to you.
Select the property you would like to log a request, then click ‘
Enter relevant information and ensure you take photos of the defect, then upload them to the form and click submit.
To view all your requests and their statuses click ‘ My Requests ’ which can be found on the ‘My Property ’ page.
If you cannot find or have forgotten your login details, click ' Unlock account? '.
Enjoy a lifetime of rewards
As a Frasers Property purchaser, you’ll be invited to join Care & Rewards, our industry leading customer care and loyalty rewards program. As a valued member you will enjoy a lifetime of exclusive rewards like Priority Notification, Priority Access and Repeat Purchase Rewards designed to help you reach your property ambitions sooner. You will also have the ability to share these with your family and friends.
That
’
s the Care & Rewards difference.
To learn more about Care & Rewards and the myFrasersProperty app and portal, call 13 86 88 or visit careandrewards.com.au
Terms and Conditions apply. Friend Referral Program, Priority Notification, Priority+ Access, Repeat Purchase Rewards, Family Share and Partner Rewards apply to participating developments only. Click here to visit the Care & Rewards website for more information.
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Log into your ‘myFrasersProperty ’ app or portal Click on ‘ My Property ’ to view your property portfolio
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New Request ’.
Member Benefits Silver Members Platinum Members 1 settled property and opted into the program 2 settled properties and opted into the program Friend Referral Priority Notification & Access Priority Purchase after Platinum members Priority+ Be the first to purchase,before anyone else Repeat Purchase Reward 2% 3% Family Share Member's events & promotions Partner Rewards
