Hello & Welcome
Dear Brent,
Congratulations on the purchase of your Rivers Reach home. With the settlement of your home around the corner, we have developed this guide to assist you in preparing for this exciting milestone. We hope you find this information helpful and look forward to welcoming you to the Hamilton Reach communitysoon.
Tara Williams Customer Care Manager
This guide is used for reference and informational purposes only. All images are artist impressions only. Should you have any further enquiries in regard to settlement, handover or any other queries relating to your home, please don’t hesitate to contact your Customer Care Manager on 13 86 88.
Settlement checklist
TASKS TO COMMENCE NOW
; Ensure your financial arrangements are in order
; Research home and contents insurance
; Research removalists
TWO WEEKS TO SETTLEMENT
; Attend pre-settlement inspection
; If renting, advise your current landlord or agent, in writing, of your intention to move
; Get in touch with your utilities and telecommunications providers to arrange disconnection of your current services, in line with your move out date
; Arrange home and contents insurance
; Book removalist
ONE WEEK TO SETTLEMENT
; Arrange mail redirection with your post office
; List the major service providers you need to notify of your address change
SETTLEMENT
; Your keys and owner’s manual will be provided at handover once settlement is complete
AFTER SETTLEMENT
; Arrange connection of telecommunications and utilities to your new property
; Finish notifying major service providers and government agencies of your change of address
; Tell everyone you know about your new home!
Settling your property
FINANCE
In preparation for settlement, it is important that you commence consultation with your finance lender and legal representative to ensure all documentation is in order for settlement.
VALUATIONS
Where required, your financial institution can arrange a valuation appointment with Frasers Property Australia. Please see contacts page for the valuations contact.
INSPECTIONS
Prior to settlement, and once construction is complete, you will be invited to undertake your pre-settlement inspection with the Frasers Property Customer Care team.
This inspection will be your opportunity to walk through your new home and confirm the finishes and inclusions are in accordance with your contract of sale, identify any issues to be rectified prior to settlement and get any measurements needed to furnish your home. Although customers sometimes choose to conduct this inspection themselves, we do recommend that you engage a third-party inspector to attend alongside you.
SETTLEMENT
The current forecast for settlement of your home is October 2024. Frasers Property’s solicitors will be in contact with your solicitors at the appropriate time to advise the exact settlement date.
We recommend you refer to your solicitor for clarification regarding your settlement terms.
HANDOVER
Following the settlement of your home, your Frasers Property representative will meet with you at the Hamilton Reach Sales and Display Centre, at which time they will present you with the keys and remotes to your new residence.
When you move in, you will also find a handover manual on your myFrasersProperty App, which can also be accessed via the QR code sticker positioned in the cupboard under your kitchen sink, to assist you in settling into your new home.
Utilities connection
ADDRESS
Your new address will be 72 Parkside Circuit, Hamilton Qld 4007.
Australia Post provides services to redirect your mail permanently and notify organisations of your change of address.
ELECTRICITY SUPPLY
Your home is individually metered for electricity. It is our standard practice to disconnect the service account from our name two weeks after you move in. To avoid any inconvenience that may be caused by disconnection without notice, you should make arrangements for connection before moving in.
GAS CONNECTION AND SUPPLY
Your home is fitted with gas cooktops and a gas barbecue, bulk metered through Origin Energy. As your settlement approaches, you will be provided with the appropriate forms for these connections to ensure it is active the day you move in.
TELECOMMUNICATIONS AND DATA
Your home is cabled with the latest optic fibre technology to allow for the delivery of Australia’s fastest broadband (up to 100Mbps).
The network is provided and maintained by OptiComm Co Pty Ltd. OptiComm is a wholesale telecommunications carrier and as such does not supply the Internet or telephone services, instead these are supplied to Retail Service Providers (RSPs) that connect to the OptiComm network.
An up to date list of RSPs can be found on the OptiComm website via www.opticomm.com.au/service-providers/
LIFT SIM
The lift in your home has been fitted with a prepaid sim card, this is required to “dial out” in case of an emergency. A transfer form will be provided at settlement to take over this prepaid account.
You are not obliged to take over this account and can purchase your own sim card on your preferred network (prepaid or on a plan). The lift company will swap this for you during your first service (which is typically 6-8 weeks after moving in
Moving in
MOVING IN DAY
Once your settlement date is confirmed, feel free to arrange a moving date with your removalist. There will be sufficient space within your driveway for access.
HOME AND CONTENTS INSURANCE
Once you are notified of your settlement date, you will need to arrange the appropriate insurances that may include home and contents insurance.
Examples of contents to be insured are:
; Carpets, light fittings, curtains and blinds
; All personal equipment and valuables
; Furniture, white goods and household items
; Public liability inside the lot
; The dwelling itself
When arranging your home and contents insurance policy, you should ensure that it meets the specific circumstances of your home.
MOVING HOUSE CHECKLIST
The first step to take when planning a move is to compile a thorough checklist of things to do and think about as you get closer to the final date. This process will also assist in providing a sense of perspective on the tasks that lie ahead and allow you to prioritise so that it’s a well organised and efficient process.
Most of the big jobs involved with a move, such as finding a removalist, connecting phone, gas and electricity, and notifying important contacts of your change of address, can be taken care of by using eMove’s range of helpful services.
MovingHouse has prepared a thorough moving house checklist to ensure that you plan ahead efficiently for your big move. You can access the comprehensive checklist at: www.movinghouse.com.au/moving-house-check-list
Your new local
POST OFFICE
Australia Post - Hamilton
Central Post Shop
1 Racecourse Rd, Hamilton 13 13 18
BUTCHER
Super Butcher Eagle Farm
6 Eagleview Pl, Eagle Farm 1300 002 493
GROCERIES
Coles Ascot Ascot Plaza, Racecourse Rd & Dobson St, Ascot (07) 2105 0500
IGA Ascot
27 Alexandra Rd, Ascot (07) 3262 4050
Woolworths Ascot
188 Nudgee Rd, Ascot (07) 3513 4430
CONVENIENCE
Zeneldin’s IGA Shop 7/39 Hercules St, Hamilton | (07) 3216 4900
Woolworths Metro
Hamilton Harbour 485 Kingsford Smith Dr, Hamilton | (07) 3648 4390
LIBRARIES
Hamilton Library
36 Racecourse Rd, Ascot (07) 3403 1050
Hamilton Reach Community Bookswap 320 MacArthur Ave, Hamilton
HEALTH
Hamilton Harbour
Medical Centre
8 Hercules St, Hamilton (07) 3039 1550
Prime Physiotherapy
20006/8 Hercules St, Hamilton | (07) 3372 8866
Aroka Massage & Beauty
1a/20 Racecourse Rd, Hamilton | 0432 892 946
CHEMISTS
TerryWhite Chemmart Ascot 1/99 Racecourse Rd, Ascot (07) 3268 7877
Racecourse Road Chemsave Pharmacy
119 Racecourse Rd, Ascot (07) 3268 3262
FITNESS
Northshore Tennis Park 257A MacArthur Ave, Hamilton | (07) 3185 9256
Studio Pilates International Portside Wharf, 39 Hercules St, Hamilton 0499 187 688
Orangetheory Fitness
16/188 Nudgee Rd, Ascot (07) 3268 1125
DINING
RIVA Kitchen & Events
285 MacArthur Ave, Hamilton (07) 3268 2406
Eat Street Markets
221D MacArthur Ave, Hamilton 0428 485 242
Sono Japanese Restaurant
Portside Wharf, 39 Hercules St, Hamilton (07) 3268 6655
Byblós
Portside Wharf, 39 Hercules St, Hamilton | (07) 3268 1998
Petrichor & Co
Cnr Allen St & 33 Racecourse Rd, Hamilton (07) 3194 9185
Ach Wine Bar
Cnr Allen St & 33 Racecourse Rd, Hamilton (07) 3194 9185
COFFEE
Common Coffee Eagle Farm
1/110 Links Ave S, Eagle Farm 0478 899 341
PLAYGROUNDS
Hercules Street Playground
40 Remora Rd, Hamilton
Ascot Park
206 Lancaster Rd, Ascot
DOG PARKS
Old Shoreline Dog Park
351 MacArthur Ave, Hamilton
Hercules Street Dog Park
18 Hercules St, Hamilton
A century of care & a lifetime of rewards
Care & Rewards is our industry leading customer care and loyalty rewards program.
We want your property journey with us to be easy and enjoyable, and we’ll be there for you every step of the way. When you buy from us, you’ll feel confident, cared for, appreciated, and understood.
The Care & Rewards difference
Customer Care Team
Our dedicated team is here to answer any questions or concerns from 8.30am - 8pm (AEST) and available in each state for your convenience.
myFrasersProperty app and Property Trackers
Join the Frasers Family
Scan the QR code to learn more about Care & Rewards and the myFrasersProperty app.
Take control of your property journey, from one location. The new 'Track my Property' feature allows you to stay up to date with your new property's process, milestones and progress.
Join the Frasers Family
Scan the QR code to learn more about Care & Rewards and the myFrasersProperty app.
Rewards
When you purchase with Frasers Property, you'll become a valued member with a lifetime of exclusive rewards designed to help you achieve your property ambition and the ability to share these with your family and friends.
A century of care & a lifetime of rewards
Tara Williams
The information and images in this brochure are intended as a general introduction to the Rivers Reach Homes, Hamilton Reach and do not form an offer, guarantee or contract. Please note that whilst reasonable care is taken to ensure that the contents of this brochure are correct, this information is to be used as a guide only. All plans and images are conceptual only and may change at any time without notice. The computer-generated images of dwellings are indicative only. The developer reserves the right to amend the finish and selections that constitute the external and internal fabric of the development due to unforeseen building constraints and product availability. Purchasers must rely on their own enquiries and the contract for sale. This material was prepared prior to the completion of design and construction of the building featured.