The most rewarding experience for you & your customers
Welcome to Care & Rewards our industry-leading customer care and loyalty rewards program by Frasers Property.
Designed to maximise your sales and portfolio offering to customers it’s a promise by Frasers Property to be there for their customers at each stage of the property journey.
To help customers stay connected, Frasers Property has launched the new myFrasersProperty app and portal which allows
access to everything from progress reports and notifications to exclusive rewards and benefits, directly from their devices.
Along with your sales communications, we will provide after purchase care by a dedicated Customer Care Team, meaning customers feel proud, confident and cared for at every step.
Your valued Customers now have a treasure trove of information at their fingertips.
Frasers Property goes beyond property. That's their promise.
Property Tracking
Customers are updated on every milestone. They receive progress updates, from the start of construction to settlement and move-in day.
Track and log requests
Customers can lodge defects and get detailed status updates on their requests. This ensures they are up-to-date on progress and confident that a solution is on the way.
Exclusive benefits and rewards
Members enjoy exclusive benefits and rewards – including members-only priority releases helping them realise their property ambitions.
Want to learn more & earn more Learn more about Care & Rewards and the myFrasersProperty app and portal, visit careandrewards.com.au Findout more .. tuodniF erom ..
Working with Care & Rewards.
How do I launch a project with Care & Rewards?
Contact your Agent Alliance Manager for a 30 minute briefing. They will provide assets for you to distribute.
Can I market Care & Rewards releases?
Yes. As an appointed agent you will receive an email from your Agent Alliance Manager about the new release. They will provide you the information to share with your Care & Rewards members clients.
Can I market Care & Rewards campaigns?
Yes you can. Prior to a Care & Rewards campaign being run, you will be briefed by your Agent Alliance manager. They will provide assets for you to distribute.
What is Net Purchase Price?
Where an agent sells a property to a Care & Rewards member (and the member receives a reward of either 2% or 3%) the agent’s commission will be based on the net price (list price reduced by 2% or 3% as applicable). This also includes rebates (if applicable).
What happens when a buyer calls an external agent during the priority period?
You as the agent will need to refer your lead to a Frasers Property Australia (FPA) sales manager. You will receive a full commission on the Net Purchase Price if the sale proceeds according to the project commission. If your lead comes directly through to the FPA sales manager, that lead will need to notify the FPA sales manager and nominate their external sales referral for you to receive your full commission on the Net Purchase Price. You will need to make sure that you assist or close the sale to receive the full commission on the Net Purchase Price.
What is the commission?
Commissions will be negotiated on a project by project basis. Sales made through an external agent during the priority period will be paid the full commission on the Net Purchase Price if they have nurtured the sale and they have been appointed to the project to sell.
Do I get a commission if my customer refers?
If the Care & Rewards member refers directly to FPA, no commission is payable. However, if you are noted on the referral form as the agent, you will be paid in accordance with commissions negotiated on a project-by-project basis. Sales made through an external agent during the priority period will be paid the full commission on the Net Purchase Price if they have nurtured the sale and they have been appointed to the project to sell.
What happens to my customer after they have purchased from FPA?
If you continue to nurture your relationship with the customer and you are not appointed to a project for some reason, then a referral commission (1% on the Net Purchase Price) will be paid.
How can our clients who are members of the program utilise the benefits to reach their property ambitions.
Where can I find the Care & Rewards T&Cs?
www.frasersproperty.com.au/care-and-rewards/terms-andconditions.
Who pays for marketing events?
If you choose to hold an exhibition or event for the project, Care & Rewards are willing to assist with training and collateral to facilitate the events. If it is to Care & Rewards members this is done in conjunction with the Project team. Marketing events can be arranged, and you have the opportunity to submit a proposal covering costs involved with details of any contribution needed from FPA. This will be reviewed and approved if appropriate.
Settlement and Customer Care – what is the external agents role?
If you receive any defect, settlement or construction enquiries from your client you will need to direct them to the Customer team. Once a contract has gone unconditional, they will be able to log a defect via the myFrasersProperty App and portal. You should encourage them to do so. Alternatively, they can contact their relevant state Customer Care Team by emailing customercare (NSW/VIC/QLD/WA) @frasersproperty.com.au or calling 13 86 88.
Settlement and Customer Care - what is Frasers Property Australia’s Role?
Our Customer Care team is responsible for distributing and managing all settlement information, construction updates and customer care related communications. All customers will receive access to the myFrasersProperty App and portal where their property information and construction updates are stored. So that they may access this, their details need to be added to their contract and EOI form or Sales Advice. Agent emails are not permitted as the main point of contact on these documents.
How does a member find their myFrasersProperty login? Once you purchase with Frasers Property, you will be sent an invitation to set-up your account and download the myFrasersProperty app, 5 days post unconditional exchange. For more information visit: https://www. frasersproperty.com.au/Care-and-Rewards/ MyFrasersProperty .
How is the repeat purchase reward paid?
The repeat purchase reward will be paid to the purchaser on the date of settlement of the Eligible Contract. For convenience, the repeat purchase reward may be paid by way of adjustment on settlement of the Eligible Contract.
How is the referral reward paid?
The referral reward will be paid to the Referrer within 10 Business Days of the Purchaser Conditions in the Referred Purchaser’s Eligible Contract being satisfied. If the Referrer is a company, the referral reward will be paid to one person that the authorised referral. For Gift 2 Get 2 please refer to the Gift 2 get 2 Terms and Conditions on our website.
