RESPONSIVE LCH How we agile work
So what is this agile working all about?
You might have heard people talking about working in an agile way, but what does this actually mean at LCH...
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It is not about clock watching
More about achieving outcomes. Sometimes you might need to work more, sometimes a bit less.
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Customer centred
9am-5pm appointments; calls; meetings don’t always work for our customers so we need to be able to work outside of these hours when we need to, to offer the best possible service to our customers.
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Employee centred
For some of our team, being able to work around other responsibilities is really useful. You need never miss that school assembly, dentist appointment, boiler check again… as long as our “Customers Come First”.
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Work is not somewhere you go, it is something you do
Just because you are not in the office doesn’t mean you are not working. It is possible to sometimes work from home, a different LCH site, a cafÊ if you like. Holding meetings via conference calls, or using Skype is ok, in fact it is encouraged!
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Get kitted out
It is important you have the right IT equipment to enable you to be able to work. Our telephony system means you do not have to be sat at a desk to take a call – they can be transferred through to mobiles or any desk you are sat at.
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Use your tools
So, you have all the equipment, now what do you do with it? It is your responsibility to learn how to use your tools and make the most of the equipment provided. If you feel you need some extra training, that is fine, just ask and we will find ways to support you.
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Self-Managing teams
We want our employees to be engaged and feel empowered to take responsibility for their own work which is why we are creating selfmanaged teams.
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Collaborate
We want to give you opportunities to work with different people, bring your expertise and skills to different projects.
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Clear objectives
For you to be able to do your best work, it is important for you to know exactly what is expected of you and what you need to achieve. We will use KPI’s, personal objectives, project plans and role profiles to help communicate expectations.
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Creative environments
We are trying to create spaces to encourage people to do their best work. You don’t need to be sat at a desk. Comfortable break out areas, collaborative meeting spaces, inspiring places to learn are available for all employees to use.
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Manage your time
Whilst we want you to have the freedom to manage your own workload and time, you will need to make the best use of your time. Think about travel timings, grouping appointments in similar locations etc.
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Practice makes perfect
We know this way of working might be new and a bit unusual to some of our employees. We know that it might mean you make a little mistake now and then – that is OK. The important thing is that we learn from these and move forward together.
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So how will you implement agile working?
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Supporting the local community LUTON COMMUNITY HOUSING LIMITED Bramingham Business Centre Unit B2, Enterprise Way Luton Bedfordshire LU3 4BU T 01582 391053 E office@lch-ltd.co.uk www.lutonhousing.org
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