SUBSTITUTION

SUBSTITUTION GUIDANCE

It is extremely important that FTD Florists have the flowers available to create the arrangements ordered to meet customer expectations. If you find that you are out of a flower needed for a recipe, it is important to substitute with a flower of comparable color and value. A visual guide to proper substitution is available for all of the bouquets in the Mother’s Day Collection. Our Florist Quality Team, comprised of seasoned floral industry experts, is available to assist any FTD florist with order fulfillment and substitution guidance best practices to ensure customer satisfaction with every delivery.

Delivering an exceptional customer experience is our top priority.