The simple fluttering of a butterfly’s
fuerte hoteles self-portait
wings can change the world
7hotels
Over
Over
499.000 guests
500 employees
57 years of
experience
CRS REPORT 06. 03. 07. 04. 08.01. 05. 02.
What do you do to care for your environment? In the Corporate Social Responsibility Report we tell you what we do in Fuerte Hoteles. This is the summary of 2013´s report. Small actions taken by each and every one of us, at both an individual and corporate level, can lead to major global changes to the health of our environment. Based on this, we have decided to take on board the Chinese proverb “the fluttering of a butterfly’s wings can be felt on the other side of the world”.
Fuerte Hoteles, 57 years working with responsible tourism.
01.
Fuerte Marbella (Marbella, Málaga) First Spanish leisure hotel awarded UNE-EN ISO 9001 certification. 263 rooms. 4 stars
1957
05.
Fuerte Costa Luz (Conil de la Frontera, Cádiz) 219 rooms . 4 stars
02.
Fuerte Conil (Conil de la Frontera, Cádiz) First hotel in Spain awarded a certificate for its integral quality and environmental management system. 250 rooms. 4 stars
1999
06.
Fuerte El Rompido (Cartaya, Huelva) 300 rooms. 4 stars
03.
Fuerte Miramar (Marbella, Málaga) 226 rooms. 4 stars
2001
07.
Fuerte Calaceite (Torrox-Nerja, Málaga) 87 apartaments. 3 keys
2002
08.
Fuerte Estepona (Estepona, Málaga) 210 rooms. 4 stars
04.
Fuerte Grazalema (Grazalema, Cádiz) 77 rooms. 4 stars
2004 2005 2008
2010
7 different RESPONSIBLE RECOGNITIONS to our hotels 1. Studiosus Quality Award. 2. Zoover Award 3. Top Hotel Award 4. TUI Umwelt Champion Award
5. Travelife Sustainability System: Gold label award.
6. Tripadvisor Excelence Certificate 7. CSR Award “Empresario del año de Huelva”
xx(environmental champion)
To know more details, you can download the complete CSR report in our website: http://fuertehoteles.com/en/el-fuerte-group/hotels-sustainable/
Environmental Performance Influential consumptions in our Carbon Footprint:
HUELLA DE2013 CARBONO HOTEL CARBON POR FOOTPRINT: EMISSIONS
electricity
80,19% PROPANe
8,79
8,98
kg CO2 / kg CO2 / guest guest FUERTE FUERTE CONIL- COSTA LUZ MIRAMAR
15,22%
9,57 13,40 13,98 kg CO2 / guest FUERTE EL ROMPIDO
kg CO2 / guest FUERTE GRAZALEMA
diesel
kg CO2 / guest FUERTE MARBELLA
4,59%
7 in hotel facade 12 in rooms 7 in bathrooms 13 in external Areas 8 in retaurants
FUERTE HOTELES 2013 RECYCLING DATA
paper aND Glass plastic VeGetaBle oil 43.600,30 kg. carDBoarD 4.086,55 kg. 1.625 l. 29.536 kg.
COMPARATIVE CONSUMPTION 2013 vs 2012
RESPONSIBLE MEASURES IMPLEMENTED IN OUR HOTELS:
eco movility
8,62%
savinG of
2,36%
savinG of
9,17%
increase of
16,05%
Swimming pool free of industrial chlorine
At Fuerte Hoteles we use a chlorination system with sea salt, much cleaner and safer.
It avoids more than 250 kg of hazardous waste every year!
Do you belong to the THREE Rs club? We reduce the amount of waste by recycling every year 40,000 kg of glass, 29,000 kg of paper and 4,000 kg of
cardboard.
We reuse the garden prunings to make our own compost.
We recycle 1,500 litres of kitchen oil that are turned into biodiesel.
Guests ECO-MOVILITY: More than 30 bikes
savinG of
VERY STRONG DATA
2 electrical cars recharging point
SAVING ELECTRICITY
All the bulbs are LED and low-energy lamps, whose lifetime is longer, using much less energy to provide the same quantity of light.
15% saving lighting.
To know more details, you can download the complete CSR report in our website: http://fuertehoteles.com/en/el-fuerte-group/hotels-sustainable/
ECONOMIC PERFORMANCE
SOCIAL PERFORMANCE
SATISFIED CUSTOMER
SOCIO-OCCUPATIONAL CONDITIONS
MARRIAGE
€ 8.339,62
€ 30.103,41
€ 2.686,40
ADVANCES AND LOANS
€ 93.060,26
SATISFIED CUSTOMER
SCHOOL BOOKS
CHILD CARE
The raison d’etre of this business lies in achieving the highest possible levels of guest satisfaction, and it is because of this that efforts are made year after year to adjust the quality management system to the maximum extent possible to ensure that the most ambitious objectives regarding guest impressions of us are achieved.
WORKING ENVIRONMENT FUERTE MARBELLA
75,5%
FUERTE MIRAMAR
79,6%
FUERTE CONIL-COSTA LUZ
FUERTE GRAZALEMA FUERTE EL ROMPIDO
85,9%
76,9%
75,5%
2012
FOOD
81,5%
ENTERTAINMENT
90%
recepTION
82,9% PRICE-QUALITY RELATIONSHIP
89,4% LOCATION
Slow market: AMOUNT OF LOCAL PURCHASES (FOOD AND DRINK)
2013
2012 1.421.865,43 € €
2,75 CENTRAL OFFICES
estepona
el rompido
costa luz
YEARS
marbella
(social, cultural and environmental entertainment activities)
2011 1.868.569€ 5,5
grazalema
Fuerte Experiencias
8,25
miramar
Cultural projects
2010 1.743.502€
conil
Local and social projects yearly
15
ROOM CLEANLINESS
81,3%
11
7
85,6%
FUERTE ESTEPONA
AVERAGE LENGTH OF STAFF SERVICE IN YEARS
12
89,3%
2013 1.190.492,06€
LOCAL SUPPLIERS: In our hotels, procurement from local suppliers should be promoted, such that
at least 50%
of each centre’s total volume is purchased from them.
To know more details, you can download the complete CSR report in our website: http://fuertehoteles.com/en/el-fuerte-group/hotels-sustainable/
We are committed to promoting local trade, with the organisation of a Slow Market at its facilities. This market hosts exhibitions and handicraft workshops, where artists show off their creations made under a Slow Living philosophy.