Fuse 01

fuse

Issue 1

GeneWork’s e-commerce website launched GeneWork’s new website has just been launched. Fusion developed the strategy, provided a complete redesign incorporating new corporate branding, performed an extensive upgrade of the websites e-commerce technical architecture and software platform.

Client GeneWorks is a South Australian company specialising in the manufacture and supply of quality products for Molecular Biology research throughout Australasia.

Strategy Upgrade the existing GeneWorks website to offer on-line sales of products and services, improve geographical reach of the business and reduce operational costs while providing superior customer service.

Solution Provides convenient and easy to use e-commerce product purchasing facilities for the entire GeneWorks product catalogue, including repeat orders, re-order favourites and quote request facilities.

Allows GeneWorks to update and edit all content delivered on the website via the service-site using a standard web browser.

• Builds online brand, offering opportunities for 3rd party product promotions, career centre and information resources

Improves customer service and relationships by providing online tracking of email enquiries, routing enquiries directly to appropriate departments and up-to-date FAQ information.

• Improves customer service costs and efficiencies with online enquiry tracking and response and editable FAQ information and help.

Return On Investment • 24x7 sales, removing time barrier for purchasing of products and services • Provides low cost geographical reach for GeneWorks into Asia and New Zealand • Allows customers to conveniently purchase from the GeneWorks product catalogue • Upgraded Oligo online ordering system makes it quicker and easier for customers to place orders

• Reduce customer service telephone calls by providing comprehensive and up-to-date FAQ and product information online Technology Developed using the Microsoft Internet framework: • ASP • SQL Server 7 • Internet Information Server 4

Solutions Australian Nursing Federation Helping members with self-service tools

Building the Nursing Community The Australian Nurses Federation (ANF) SA Branch, engaged Fusion to design and develop a comprehensive Internet Portal for existing and potential members.

The Members Portal delivers extensive online services and information, including membership self service tools as well as providing an intuitive content management system for employees to manage and keep content up-to-date.

Facilities available to Registered Members include:

www.sa.anf.org.au

Commerce • Secure online payment system to safely and easily renew annual registration payments and pay invoices • Secure updating of members Contact Details and Worksite or Campus Details • Member discounts, merchandise information and order forms • ‘Quick find’ of the current Pay rates and conditions of employment at Worksites

Community • Secure log-in to access ‘members-only’ tools and information • Bulletin Board to share and learn from other members of the Nursing community • Training courses information and course guide registration forms

Content • Auto locate workplace representative based on Members worksite and profile • View & download State and Federal Policy documents • Access latest News, Newsletters and other publications

• • • • •

Technology Developed using the Microsoft Internet framework: ASP SQL Server 7 Internet Information Server 2 Phantom Index server Secure Socket Layer (SSL) Verisign

Asia Pacific Transport Consortium

Konica Australia

Getting the brand on track

International Award for Interactive Training Solution

The Asia Pacific Transport Consortium’s (APTC) web site promotes the companies contract to build and operate the Alice Springs – Darwin Railway.

Fusion is pleased to announce that the Technical Services Group of Konica Australia has won the International Konica 2000 Quality Award.

A key requirement of the web site is to inform the general public and those working within construction industries about APTC’s involvement to deliver the Alice Springs – Darwin Railway project, one of the largest infrastructure projects ever undertaken in Australia.

“Fusion is extremely proud that Konica Australia has won this International Award.

The training products that Fusion and Konica Australia have collaboratively developed, have won multiple Interactive media Awards, however this is the first Industry endorsement”,

The 1,420 kilometre line is estimated to take three years to complete. During this period the web site will be constantly updated to keep visitors aware of the projects progress.

The web site has been designed for future expansion, as well as including a friendly, easy-to-use interface with strong brand identity. Including extensive downloadable media, the site is a gateway to valuable information about the Consortiums present operations and future prospects.

www.asiapactrans.com.au

Grant Lovering.

Fusion’s Project Manager (Konica).

Konica Japan released the following statement: “Technical Services Group of Konica Australia Pty Ltd. has won the 2000 Konica Quality Award (the Managing Director Prize) for their contribution of ‘Establishment of the worldwide education system through making Computer Based Training (CBT) materials’.

www.konicaminolta.com.au

This award aims to give recognition to groups at Konica and Konica subsidiaries for their steady effort for improvement in product quality, services, system itself, and achieved an excellent result.

Konica Australia has made high quality CBT software as one of four headquarters’ joint projects, and has contributed not only to increase basic training skills of engineers but also to provide efficient training and decrease the cost of training for all Konica operating companies and distributors.”

Fusion has collaborated with Konica Australia for the past four years developing the high end training products. The most recently released product is the ‘Troubleshooting the Digital Copier’ CD-ROM. Fusion and Konica Australia are continuing development of major new products while also producing French and Spanish language versions of existing training tools.

FAQ

Hostworks

Fusion into television

Search engines

Partnership with Fusion

Dealers Choice Commercial

Google may not be the prettiest of search engines, but it wins the Fusion team vote for the earths’ best search engine. With the amount of information in the world doubling every year (a fair proportion on the Internet), relying on Internet search engines to help find relevant information in a quick and easy fashion is a daily task.

Fusion is pleased to announce a strategic relationship with Hostworks, Australia’s leading provider of managed Internet hosting. Under the alliance partnership agreement, Fusion and Hostworks will offer clients ‘best of breed’ Internet Application development, Internet Hosting and Application Services Provider (ASP) Solutions.

Fusion have ventured into the world of television. The State Theatre of South Australia gave Fusion creatives a free hand to develop television commercials for Patrick Marber’s Dealer’s Choice and Noel Coward’s Design for Living.

Google, with it’s powerful page ranking algorithm and the combined horsepower of thousands of low cost PC’s networked together to crawl the Internet, consistently finds the most relevant matches to your search topics.

Hostworks hosts and manages, on a fully outsourced basis, the largest network of Internet sites in Australia including the ninemsn portfolio of sites. www.hostworks.com.au

With a heritage in rich media solutions typically CD-ROMs, Internet sites, Intranet solutions, software and DVDs, the team’s expertise has also created flash presentations, explored video post production, graphic design for print, television commercials, and conference presentations.

To view the commericals go to: www.fusion.com.au

www.google.com

New Appointments

Fusion was founded in 1995 and has built a reputation as one of Australia’s leading providers of Internet and Interactive media services. Fusion’s clients include multinational corporations and institutions which have utilised the Company’s competitive skills in providers of: > Strategic Consulting > Web site Development & Management > Intranet / Extranet Application Development > e-Commerce Solutions > Design & Branding > Interactive Media Development including CD-ROM & DVD

5-9 Vardon Ave Adelaide SA 5000 Australia T +618 8235 7900 F +618 8235 7977

business@fusion.com.au www.fusion.com.au Subscribe to Fuse online: subscribe.fusion.com.au

© 2005 Fusion Enterprises Pty Ltd. The Fusion brand

is a trademark of Fusion Enterprises Pty Ltd. All other trademarks and brand names are properties of their respective owners.