Nigel-French

Working in London – experiences of delivering CESP / CERT in London Nig e l Fre n c h –Ma n a g e r o f EE O b lig a t io n s EDF En e rg y

CERT & CESP – what does EDF Energy need to do?

CERT • Th e Ca r b o n Em is s io n s Re d u c t io n (CERT) t a rg e t is s t a t u t o ry o b lig a t io n p la c e d o n e n e r g y s u p p lie r s t o d e liv e r d o m e s t ic c a rb o n s a v in g s . Re d u c in g c a rb o n e m is s io n s a n d fu e l b ills • CERT is m a in ly d e liv e r e d t h ro u g h t h e p ro m o t io n o f in s u la t io n , m a in ly lo ft a n d c a v it y w a ll in s u la t io n • Th e CERT Ex t e n s io n b r o u g h t a n e w s u b s e t in t o t h e t a rg e t – t h e S u p e r Prio rit y G ro u p . Ta r g e t in g c u s t o m e rs in t h e s e g ro u p s h a s b ro u g h t n e w c h a lle n g e s CESP • Th e Co m m u n it y En e rg y S a v in g Pro g ra m m e (CES P) is a s t a t u t o ry o b lig a t io n o n e n e r g y s u p p lie rs a n d g e n e ra t o rs • CES P is a im e d a t d e liv e rin g h ig h c o s t m e a s u re s t o h a rd t o t re a t h o m e s in s o m e o f t h e m o s t d e p r iv e d a r e a s o f t h e UK • CES P p ro je c t s a r e o n ly e lig ib le in q u a lify in g Lo w e r S u p e r O u t p u t Are a s (LS O A) – t h e r e a re 3 ,2 4 8 e lig ib le LS O A’ s in En g la n d • CES P is a m u lt i m e a s u re a p p ro a c h a n d m a in ly d e liv e re d t h ro u g h p a rt n e rs h ip s w it h h o u s in g a s s o c ia t io n s , lo c a l a u t h o rit ie s a n d m a n a g in g a g e n t s

Working in London – success with the London Warm Zone Background • EDF En e rg y h a s b e e n w o r k in g in p a rt n e rs h ip w it h t h e Lo n d o n W a rm Z o n e s in c e t h e firs t p ilo t s c h e m e in Ne w h a m in 2 0 0 1 a n d p ro v id e s fu n d in g t h ro u g h CERT • To d a t e Lo n d o n W a r m Z o n e h a s c a rrie d o u t e n e rg y e ffic ie n c y im p ro v e m e n t s in o v e r 5 0 ,0 0 0 h o m e s • Du e t o t h e s u c c e s s o f t h e s c h e m e it n o w in c o rp o ra t e s 2 4 lo c a l a u t h o rit ie s • LW Z a d d re s s e s fu e l p o v e rt y b y in c re a s in g h o u s e h o ld in c o m e t h ro u g h a in c o m e m a x im is a t io n p ro g ra m m e w h ic h t o d a t e h a s ra is e d m o re t h a n £8 m illio n Why does it work?

• As s e s s o r s a re fa c e t o fa c e w it h t h e h o u s e h o ld e r a n d a b le t o a n s w e r a n d a d d re s s q u e s t io n s a n d c o n c e rn s o n t h e s p o t • As s e s s o r s a re la rg e ly fr o m t h e lo c a l a re a a n d m a n y s p e a k a n u m b e r o f la n g u a g e s a n d d ia le c t s • Cu s t o m e r s a re h a n d h e ld t h ro u g h t h e p ro c e s s , re c e iv in g h e lp a n d a d v ic e a t e v e ry sta ge • Lo n d o n W a r m Z o n e c a n b rin g fu n d in g t o g e t h e r fro m a n u m b e r o f d iffe re n t s t re a m s , re d u c in g c o s t s a n d in c o n v e n ie n c e t o t h e c u s t o m e r

CERT challenges – Super Priority Group •Ac ro s s t h e in s u la t io n in d u s t ry it h a s b e c o m e a p p a re n t t h a t it is d iffic u lt t o e n c o u ra g e c u s t o m e rs in t h e S u p e r Pr io r it y Gro u p t o t a k e u p a m e a s u re •O r g a n is a t io n s w h o c a n o ffe r s e rv ic e s a n d s c h e m e s t o a c c e s s t h is g ro u p w o u ld b e w e lc o m e p a rt n e rs t o EDF En e rg y •W h a t c la s s ifie s s o m e o n e a s b e in g in t h e S u p e r Prio rit y Gro u p ?

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A d is a b ilit y p re m iu m , e nha nce d d is a b ilit y p re m iu m o r s e v e re d is a b ilit y p re m iu m

A p e n s io n e r p re m iu m , h ig h e r p e n s io n e r p re m iu m or e nha nce d p e n s io n e r p re m iu m

CESP Schemes – Evaluation, Agreement, Delivery •Du e t o t h e c o m p le x n a t u r e o f t h e CES P p ro g ra m m e , a c c u ra t e d a t a is e s s e n t ia l t o b e a b le t o id e n t ify t h e p o t e n t ia l fo r a CES P s c h e m e •Th is le v e l o f in fo rm a t io n p ro v is io n a n d re s e a rc h re q u ire s re s o u rc e –t h is n e e d t o b e id e n t ifie d a t t h e b e g in n in g o f t h e s c h e m e a n d c o m m it t e d t h ro u g h o u t t h e p ro je c t •G iv e n t h e r e la t iv e s h o r t t im e le ft fo r t h e p ro g ra m m e a n y n e w s c h e m e s b ro u g h t t o EDF En e r g y w o u ld n e e d t o b e re a d y t o g o –i.e . s u p p ly c h a in p ro c u re d , p la n n in g p e rm is s io n in p la c e , r e s id e n t c o n s u lt a t io n h e ld e t c •EDF En e rg y h a s s o m e CES P s c h e m e s in Lo n d o n b u t t h e a v a ila b ilit y o f s c h e m e s w h e r e t h e a b o v e h a s b e e n s a t is fie d h a s b e e n s c a rc e •O u r s c h e m e s a r e lo c a t e d in : - To w e r Ha m le t s - W e s t m in s t e r - So u t h w a rk

EDF Energy CESP Schemes • • •

EDF En e rg y c u rr e n t ly h a s o v e r 6 2 s c h e m e s w it h O fg e m , d e liv e rin g m e a s u re s t o h u n d r e d s o f p r o p e r t ie s EDF En e rg y is c o n t r a c t e d d ire c t ly w it h lo c a l a u t h o rit ie s a n d h o u s in g a s s o c ia t io n s t o d e liv e r t h e p r o g r a m m e O u r s c h e m e s a re d e liv e rin g in En g la n d , S c o t la n d a n d W a le s

Why have these schemes been successful?

• Ea r ly s c o p in g o f p r o je c t –h o w m a n y h o m e s , w h a t m e a s u re s , w h a t p ro d u c t s , g o o d t e n a n t e n g a g e m e n t , s e c u re b u d g e t a llo c a t io n a n d q u ic k re s p o n s e t o re q u e s t s fo r in fo rm a t io n • Tim e ly d e c is io n m a k in g –s lo w d e c is io n m a k in g h o ld s b a c k a s c h e m e a n d re d u c e s t h e p o t e n t ia l fo r t h e fu ll c a rb o n t o b e re a lis e d • Re s o u rc e –c o m m it t e d in d iv id u a ls d e d ic a t e d t o m a k in g t h e s c h e m e h a p p e n • G o o d p la n n in g –w o r k in g w it h t h e s u p p ly c h a in t o m a x im is e e ffic ie n c ie s o n s it e

Case Study – Liverpool Mutual Homes (LMH) Th e LMH s c h e m e w a s a b le t o m e e t m a n y o f t h e c rit e ria w h ic h e n a b le d w o rk t o s t a rt q u ic k ly a n d t o m a x im is e t a k e u p w it h in t h e LS O A Pro p e rt ie s in LMH s c h e m e b e fo re & a ft e r CES P

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Lessons Learnt CESP • En s u re h o u s in g s t o c k k n o w le d g e is a c c u ra t e –e n s u re s u rv e y s a re a c c u ra t e • Ch a lle n g e t o in v o lv e p riv a t e h o u s e o w n e rs • Be a w a re o f in s t a lla t io n d a t e s , EW I a n d b a d w e a t h e r d o n ’ t m ix • Ed u c a t io n is im p o r t a n t o t h e rw is e CO 2 w ill n o t b e re d u c e d • Wo rk w it h y o u r fu n d e r t o c re a t e v a rio u s fu n d in g illu s t ra t io n s • Ch e c k a d d re s s e s a re w it h in v a lid CES P a re a s (LS O A’ s) • Allo w p le n t y o f t im e –it is n o t a q u ic k p ro c e s s –b u t fu n d in g is a v a ila b le CERT • Try t o m a ke w o r k in g in Lo n d o n a t t ra c t iv e t o in s t a lle rs –w h a t c a n b e d o n e a b o u t p a rk in g re s t r ic t io n s o r a c c e s s p ro b le m s ?

• Ac c e s s m u lt ip le fu n d in g s t re a m s t o m a x im is e c u s t o m e r b e n e fit • Wo rk in g fa c e t o fa c e is ke y in h e lp in g v u ln e ra b le c u s t o m e rs • Us e y o u r lo c a l k n o w le d g e t o it s b e s t a d v a n t a g e –a b la n ke t a p p ro a c h is le s s like ly t o b e s u c c e s fu l