How Your Role Works

Your role is to help gather feedback from students so that Student Voice sits at the heart of changes and decisions made within your course, your department and Falmouth University.

The diagram on the right shows how the feedback loop processes the feedback you collect. When collecting feedback the first step is to put it into ROS, this way the feedback can be split and directed to the correct feedback loops.

So, on the right we have: All academic feedback. This gets taken by you to your SSLG meeting. Use ROS to print an agenda of all the things you need to discuss. Once discussed at your SSLG, your feedback gets actioned by the course leaders and fed back to you. If it’s not fed back ensure you chase up how the SSLG actions are being addressed. Once completed, you can feedback to your cohort on the changes you’ve made.

On the left we have: All other feedback. This gets sent to the Student Voice team within the SU and gets directed out to the correct president (or if emergency to the correct university team). The president will then address it at meetings and feedback to you via email how your feedback is being addressed by the university.

Along the bottom of the diagram we have you department committee. These are used when common themes arise throughout the year from all feedback that affects a particular department. They look into why that feedback keeps arising as an theme.

How Your Role Works

Step 1:

You & Your Cohort

First things first – Introduce yourself to your course mates and get to know who you’re representing! It’s good to try and understand the dynamic of your course group. This can include:

Have you ensured that you are catering for all needs in your cohort so that you are fully inclusive (being aware and sensitive in your approach)? Is there a higher percentage than usual of mature students?

This will shape and guide the questions you need to ask and the feedback that you receive.

On most Falmouth flexible courses you will be the rep for your module as seen below:

Reps will act on a module basis, with every module running in a Study Block having its own rep. This means that when courses are running at full capacity there will be 3 reps per course (710, carousel module, Final Major Project) Therefore it will be important to know the students in your module, thinking about the module you’re in and how as a rep you can benefit them on this module.