G4S Values in Action

On a daily basis G4S security personnel save lives, prevent robberies, save individuals from harm, protect customer assets and place themselves at risk to protect our customers and the public. For this edition of the G4S Newsletter, we would like to highlight members who live our values each and every day.

INTEGRITY

Jesse Borg Security Guard Client: WalMart

“I work as a cashier at Napanee Walmart and I would like to express my gratitude for the security guards that are now at our store. All of them have been great, however Jesse Borg stands out to me as remarkable. I am always on a busy Jesse Borg register right by the door and I am constantly seeing Mr. Borg go above and beyond his regular duties. He is extremely friendly with our guests while ensuring they follow physical distancing, as well as taking the time to wash and sanitize our carts when he’s not too busy managing the line into the store. When I approached Mr. Borg to tell him he was doing an amazing job, his response was so beautiful. He replied that he is in a customer service establishment and therefore friendly and helpful service is all part of the gig. He is just a very pleasant and efficient gentleman.

Thank you for sending us such wonderful help and thank you for taking the time to read this message. I hope you stay healthy and happy through this pandemic.”

Vikki Henderson, Cashier at store #1041

Mirjana Stijakovic Screening Officer Client: CATSA

“I would like to recognize screening officer Mirjana Stijakovic, who has been relieved to go home with pay on separate occasions. Every time she has been offered the option to go on early paid-leave, she’s instead selflessly offered her leave to other screening officers who may be considered at higher risk, although this was not required.

On another occasion she offered to stay late to support operations. Having already been relieved to go home with pay, she has continued to offer to come in and let us know that we could call her if she is needed for operations.”

RESPECT

Training Team

“I’d like to take a quick moment to give a shout out. Naturally these times are challenging as we are faced with obstacles that impact the people we serve, the people who serve, our families, friends and ourselves. This challenge is stressful for everybody, especially for those facing it on the frontlines in the field. Uncertainty can be overwhelming. Despite the physical distancing requirements, remember that you are not on an island. I’ve got your 6. I’d like to express a sincere Thank You to all the G4S teams.”

- Ryan Cole, Manager of Emergency and Security Services

SAFETY & SECURITY

Vikas Singh Security Guard Client: Shopify

On March 23rd, a fire broke out in an abandoned building, often used by the homeless, next to the customers facility. The guard providing extra coverage noticed the fire and quickly escalated the situation. He repositioned himself outside the building in the rain to keep an eye on the situation and to communicate to the client any impact it may have on their business until the fire was contained and put out.

The lead G4S guard for this client, who was on a patrol at another highrise location a couple blocks away, spotted the fire from a 10th floor window and quickly responded to support the team as well. was arrested and a sawed-off double barrel shotgun was found on his person. A gun was taken off the street, everyone went home safe, and our guards did a phenomenal job investigating and assisting with this incident.

The client has given this team a commendation a number of times over the past few weeks. Since the offices are now closed to all non-essential personnel, the guards have been a great set of eyes and ears that the client can depend on during their time of need. Monitoring for any negative impact to the business, communicating thoroughly and in a timely manner to the client provides them with the support and confidence they need in these trying times.

Jenna DeHart, City of Oshawa Supervisor Ever since he has started helping out as our security Bob Hoult, General Manager, GTA East guard he has gone above and beyond his duties and is Client: City of Oshawa essentially a part of our team. He knows how to control On Thursday night a pipe burst at a warming centre in the traffic when clients are coming in and continually Oshawa. Our Supervisor Jenna contacted Bob Hoult ensures that physical distancing is maintained. I know I immediately to let him know that they were going to can speak for the rest of the team in saying that he has move these individuals to City Hall to stay warm. For been such an absolute pleasure and joy to work with and those who are unaware, we provide security at Oshawe would love to continue working together with him as wa’s City Hall (it also contains the Control Centre that long as we can. The staff has shared nothing but positive we operate). Jenna and Bob both jumped in their cars feedback about him and hope that this is shared to give in the middle of the night to head over to assist. This him the recognition that he deserves. included working with City Councillors and the Mayor who all attended to help with the situation. They carried water from the Mayor’s office and helped set up tables and sleeping arrangements. Bob, Jenna and the security team were instrumental in se“[Mukhtar] has been such an absolute pleasure and joy to work with and we would love to continue working together with him as long as we can.” - TD Bank

SERVICE EXCELLENCE

Mukhtar Omar Security Guard Client: TD Bank

I just wanted to take some time to share some feedback regarding Mukhtar who has been helping us as our security guard at our TD Canada Trust branch on 32nd Ave.

Client: Toronto Community Housing

G4S guards Himatjeet Singh and Ankush Arora observed a male in the lobby with what appeared to be a firearm in his waistband. Upon further investigation, our guards subsequently contacted the Community Safety Unit to have officers attend and arrest the suspect. The male

Kyle Wightman Regional General Manager - Eastern Region

“I wanted to let you know how much we appreciate the great response time from G4S and Kyle regarding any issues that arise! We really curing the location and ensuring everyone was kept safe appreciate David and the female guard that was here this while maintaining physical distancing. morning as they both are able to execute what we need seamlessly! They are doing a fantastic job supporting us Himatjeet Singh and Ankush Arora during this time!” Security Guards - Store Manager Loblaws Rideau

Eric Desmeules Site Supervisor Client: CIBC Montreal, QC

“I want to thank you for your professionalism and support during this difficult time. You are a pillar and always on the job to ensure the security of the site as much as our employees. Thank you for your excellent work and have a good day.”

“Comme je t’ai dit hier, je tiens à te remercier pour ton professionnalisme et ton support dans cette période difficile. Tu es un pilier et toujours au poste pour assurer la sécurité autant du site que nos employés.Merci pour ton excellent travail et bonne journée.” Marie-Josée Pelletier, Physical Security Manager

Rolly Nima Shako Security Guard Client: TD Bank

“I just want to share and highlight the exceptional work Rolly did while working together. Rolly was always present, punctual and ready to help. He really is a part of the team and he’s always in the right place at the right time. He is always aware of what is going on and steps in using a polite manner to intercept with clients when necessary. I felt it was important to share as he truly exceeded all our expectations.” - Sandra Nehma, Branch Manager, TD Bank, LaSalle Branch

Justin Humphreys Security Guard Client: Walmart

“Just reaching out to share a story about how we recently had a guard on post at a Walmart in Hamilton help us secure an opportunity by being a positive example while on duty. On May 1st Justin Humphreys was approached by a Tim Horton’s franchise owner who was impressed by his presence and deportment. She engaged Justin in a conversation about how to secure security services with G4S and was provided with my contact info. This short interaction created enough of a positive impression about G4S that she reached out to me that day and asked how she could get a guard like Justin to assist at her store when they are given the green light to re-open. We have since secured a contract with this franchisee and Brian Justin is always quick to look for opportunities for G4S and has actually passed along prospects he encounters while on duty or through things he sees in the local news. A great example of how a front line guard can influence a prospective opportunity in a positive manner.” Pete Konstantonis, Branch Manager

TEAMWORK

Tracy Hughes & Rod Meneses Kingston, Ontario

Tracy Hughes and Rod Meneses didn’t hesitate to step up and help single-mom and colleague, Kristina Sutton, with regular check-ins and food deliveries so that she didn’t have to expose her two year old to potentially being exposed to the virus.

Tracy Hughes Area Manager

Client: 3SO Kristina Sutton & Kyle, I wish to acknowledge her son the hard work of your team, in particular, Tracy, for going above and beyond expectations. Tracy has worked long hours to ensure we have the resources we need in-spite of the many challenges and barriers we have around recruitment, scheduling, and quality of guards. Please let her know that we appreciate her work and we see her as a vital part of our team. -Rocky

------- When you notice one of your G4S colleagues living our values, send us an email sharing your story to Newsletter@ca.g4s.com