WelcomeHome!
We are so glad you are here and that you have chosen our community as your new home. We would like to extend a helping hand to you by listing some important information and telephone numbers that will help make your move as seamless as possible.
PARKING INFORMATION
If you paid for garage parking, you should have received a parking decal. Please place the decal in a clearly visible place on the front windshield The same fob that opens your front door will work as an all-access fob throughout the building including the garage. Open parking is available in all spaces not labeled with a reserved wall sign or cone No parking is allowed in the loading dock without management approval. Please email pointe14@gables.com for any future reservation needs.
UTILITIES
• You should already have opened an account with Virginia Dominion Power and established liability insurance. If there is a delay in establishing the Dominion (electric account) in your name before you moved in there may be an overlap of billing.
• An overlap in charges will result in a bill back of the actual days of usage after move-in as well as a service billing charge of $25.00 per utility. Please refer to the lease’s Utility addendum for more information.
• You will receive a monthly bill for water/sewer and trash which will be outlined on your resident portal. Expect this to start 1-2 months after move-in.
• Cable, internet, and phone can be acquired through Xfinity or Verizon. We are happy to provide you with an account representative for each service provider.
RECYCLING, TRASH & COMMON AREA INFORMATION
Each floor has a trash chute room with two chutes. One is only for bagged trash and the other is for recyclable items. Learn more about recycling in Arlington by visiting: https://www.arlnow.com/2020/07/28/ten-questions-you-might-have-about-recycling-in-arlington-answered
Boxes need to be broken down and taken down to the “Box Recycling” room located next to the electric car charges on the “M” Level parking garage. You may also leave broken down boxes on your floor’s chute room but be mindful not to put too many that would block use for others. There should be no items left in the hallway or loading dock after moving. You will need to dispose of bulk items by contacting a local hauler, we do not provide bulk item disposal service.
Items left in the common areas or hallways unattended will be promptly removed and disposed of. This includes, but is not limited to shoes, umbrellas, bikes, and strollers. Door mats are not permitted in corridors.
Wi-Fi
“Amenity Wi-Fi” network
Password Pointe14Res
“Gables Resident” network
Password LoveGables
VISITOR INFORMATION
There are dedicated visitor parking spaces in the garage on the 1st level to the right. The fee is $10 for 24 hours. Please see the concierge for permit information
SERVICE REQUEST INFORMATION & ONLINE PAYMENTS
Our maintenance staff works very hard to ensure your community is maintained to the highest standard. All maintenance-related emergency issues are to be reported by calling 703-465-1414 Any non-emergency or routine maintenance related requests should be submitted via your Rent Café account. To sign up for this portal please visit www.rentcafe.com
AMENITY HOURS
2nd floor and 12th-floor amenity areas 7a-10p
Fitness center 5a-10p
Rooftop Pool (during pool season) 10a-8p Sun – Thurs, 10a-10p Fri & Sat
Outdoor courtyard between the buildings 7a-10p
FOOD DELIVERIES
For your safety, we do not allow deliveries up onto the residential floors. Residents must come down to pick up their food deliveries. For both 1351 and 1353’s buildings, food deliveries will be left on the wall rack located in the mail room area of the 1351 building (behind the concierge area).
PET SPA AND BIKE STORAGE
The pet spa is on Level 1 in the parking garage near the 1353 elevator bank. You will also find bike storage there as well as in Level 1 in the parking garage closest to 1351 elevator bank. Please be sure you register your bike with Arlington County so that a decal is on your bike before storing it in the bike rooms. https://police.arlingtonva.us/bicycle-registration-form/
PACKAGES
Residents must sign up for Parcel Pending to receive packages. It is a $30/year subscription fee. You will receive the Parcel Pending link on your move-in date.
OFFICE HOURS AND CONTACT INFORMATION
Leasing office hours are Monday & Friday 9:00 am-6:00 pm Tuesday & Thursday 10:00am-6:00pm Wednesday 9:00am-7:00pm Saturday 10:00am-5:00pm Sunday Closed
The concierge is 24 hours a day.
Office Telephone Number: (703) 465-1414
Email Address: Pointe14@gables.com
Weareheretohelpsoifthereisanythingnotonthislistthatyouhavequestionsabout,please reachouttous. Hereistoawonderfulupcomingyeartogether!
Gables Pointe 14
Community Information and Amenities
When are the nearest fitness classes held and where?
We offer a HIIT Conditioning Class every Tuesday in our Fitness Center at 5p.
What are the hours of the amenities?
2nd floor and 12th floor amenity areas 7a-10p
Fitness Center 5a-10p
Rooftop Pool (during pool season)10a-8p. Friday/Saturday is 10a-10p
Outdoor Courtyard between the buildings 7a-10p
How do I reserve the club room?
You may reserve the club room by contacting the Leasing Office and our team will walk you through the reservation process.
Where do I dispose of my trash?
Gables Pointe 14 has trash chutes located on each floor. Please dispose of your household garbage via the chute.
Where are the recycling centers?
We pride ourselves on green initiatives to care for the environment. Gables Pointe 14 has recycling areas located on each floor for disposal of newspapers, plastics, and glass. Thank you for helping us take care of the earth.
What do I do with my move in boxes?
It is helpful to everyone in the community if everyone breaks down all boxes and disposes of them in the box station in the loading dock. There is a blue cart with a Box Swap sign attached.
How does my key fob work?
Your key fob opens your apartment door, the front entry, and all amenities. You should place the fob flat on the fob black fob reader, wait for it to turn green, then proceed to open the door.
Where are the mailboxes located?
The mailboxes for your apartment home are located just past the concierge desk on 3rd floor of Building B or 1351.
Gables Pointe 14
Do you have resident activities or events?
Yes, keep up to date on all of our community gatherings though our email blasts and Facebook posts.
Can I have a party at the pool?
Our relaxing pool area is available for all residents and 2 guest per apartment to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties.
Where is the best place for me to park?
If you have parking on your lease, you can park in the garage. If not, there is street parking available.
Conveniences
How do I pay rent online?
We have made paying your rent easy by setting you up with your personal online account to the Gables Resident App. You will go to gables.com and click on the Resident Login key in the upper right-hand corner. Select the link to set up your account. This is a great way to stay connected to your management team from anywhere in the world.
How do I reserve the freight elevator?
Please contact our Leasing office by phone or email and our team will walk you through the reservation process.
How do I get a hold of the concierge? What can he/she help me with?
To reach the concierge, please call 703-465-1414.
Where can I access WI-FI in the building?
All common areas are Wi-Fi accessible for your use and convenience.
Do you have a courtesy officer onsite and how do I get a hold of them?
Gables Pointe 14 does not have a courtesy officer. Should you ever witness any suspicious or criminal activity, you should always call 911 for local law enforcement support.
Gables Pointe
Guests
Where can my guests park?
Guest parking is available for $10/day.
Where do my movers park?
In the interest of safety for proper clearance for other residents and emergency vehicles, your movers may park in the loading dock. Overnight parking for moving trucks is not permitted.
How does my guest access the garage?
First add guest parking with concierge. Then buzz concierge from garage and they will open.
Where does the delivery person come in or do I have to meet them?
All deliveries should come through the front lobby entrance.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas unless reserved.
How do I let friends in the gate?
You cannot let friends into the garage. This is done at our front desk concierge. Your guests will contact you via the call box at the front entrance. You will receive a call on the phone line that you provide upon move-in when your guest dials you from the phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the doors will open.
Maintenance
How do I submit service requests?
We want placing a service request for work needed in your apartment home easy, you may place your service request through our Gables Resident App.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the office at 703-465-1414. The answering service will direct you to page maintenance and leave a descriptive message. The answering service will then dispatch your service emergency to the on-call service technician. You should receive a call from the technician within the hour.
Gables Pointe 14
What is considered a maintenance emergency?
Emergency maintenance problems that will be dispatched to the on-call service technician include:
1.No electricity throughout the apartment
2.No water.
3.No air conditioning on a day of extreme heat (80+ degrees).
4.Water entering the apartment.
5.Possibility of fire.
6.Impeded plumbing in an apartment with only one bathroom.
7.No heat.
8.Non-functioning or malfunctioning smoke detector.
9.Gas leak (also call the gas company).
10.Running water that cannot be shut off.
11.Malfunctioning door or window locks.
Furry Friends
Do you have a dog park?
Gables Pointe 14 does not have a dog park.
Where is the best place to walk my pet?
The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets.
Do you have a dog wash area?
Yes, the dog wash area is located on the first floor of the garage.
Do you host Yappy Hours?
You are not the only resident that likes to mingle… Your pet has the opportunity to socialize during our Yappy Hours, held periodically during the year. Treat your dog to a night out!
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety.
Local Neighborhood
Where is the nearest post office?
2043 Wilson Blvd
Arlington, VA 22201
What is the nearest Metro/Train?
Rossyln and Courthouse
Where is the nearest bus stop?
Fairfax Dr.
Where is the nearest grocery store?
Safeway
1525 Wilson Blvd Arlington, VA 22209
Where are schools for this area located?
Innovation Elementary School
2300 Key Blvd
Arlington, VA 22201
Escuela Key Elementary School
855 N Edison St
Arlington, VA 22205
Hamm Middle School
4100 Vacation Ln
Arlington, VA 22207
Yorktown High School
5200 Yorktown Blvd
Arlington, VA 22207
Where is the nearest mall?
Fashion Centre at Pentagon City 1100 S Hayes St Arlington, VA 22202
Where is the nearest movie theater?
AMC Courthouse Plaza 8 2150 Clarendon Blvd Arlington, VA 22201
Where is the nearest park?
3 Oaks Park (Located just outside of our Courtyard) 1800 14th St North Arlington, VA 22202
Areas of Commerce:
1. Sushi Rock (0.2 mile) (571) 312-8027
1900 Clarendon Blvd, Arlington, VA 22201
2. Quarterdeck (0.4 mile) (703) 528-2722
1200 Fort Myer Dr, Arlington, VA 22209
3. Rhodeside Grill (0.3 mile) (703) 243-0145
1836 Wilson Blvd, Arlington, VA 22201
4. Bayou Bakery, Coffee Bar & Eatery (0.3 mile) (703) 243-2410
1515 N Courthouse Rd, Arlington, VA 22201
5. Tupelo Honey Southern Kitchen & Bar (0.3 mile) (703) 253-8140
1616 N Troy St, Arlington, VA 22201
Civic & Institutional Buildings:
1. Bright Horizons at Courthouse Station (0.2 mile) (571) 305-5104
2000 14th St N Suite 100, Arlington, VA 22201
2. Children’s International School (0.1 mile) (703) 527-3607
1227 N Scott St, Arlington, VA 22209
3. Arlington General District Court (0.3 mile) (703) 228-7900
1425 N Courthouse Rd #2400, Arlington, VA 22201
4. Arlington County DMV Select (0.3 mile) (804) 497-7100
2100 Clarendon Blvd #218, Arlington, VA 22201
5. Innovation Elementary School (0.5 mile) (703) 229-2700
2300 Key Blvd, Arlington, VA 22201
Commercial Buildings:
1. Colonial Place (0.4 mile) (703) 527-9444
2101-2111 Wilson Blvd, Arlington, VA 22201
2. 1320 N. Courthouse (0.3 mile) (703) 525-5870
1320 N Courthouse Rd, Arlington, VA, 22201
3. Twins Ace Hardware Arlington (0.2 mile) (571) 444-7703
2001 Clarendon Blvd Retail Space F, Arlington VA, 22201
4. FedEx Office Print & Ship Center (0.4 mile) (703) 525- 9224
2300 Clarendon Blvd, Arlington, VA 22201
5. Public Safety Communications & Emergency Management (0.4 mile)
1400 North Uhle Street, Mason, Arlington, VA 22201
Public Outdoor Open Spaces:
1. Fort Myer Heights Park (0.3 mile) (703) 228-6526
1400 Fort Myer Dr, Arlington, VA 22209
2. Hillside Park (0.3 mile) (703) 228-4715
1601 N Pierce St, Arlington, VA 22209
3. Rhodeside Green Park (0.2 mile) (703) 228-6525
1631 N Rhodes St, Arlington, VA 22209
4. Colonial Village Playground (0.4 mile)
1750 N Troy St, Arlington, VA 22201
5. Belvedere Park (0.5 mile) 1613 16th Rd N, Arlington, VA 22209
Cultural Destinations:
1. McLean Bible Church- Arlington (0.3 mile) (703) 639-2000
1310 N Courthouse Rd, Arlington, VA 22201
2. Embassy of the Republic of Korea Chancery Annex (0.5 mile) 2400 Wilson Blvd, Arlington, VA 22201
Congratulations on moving to a property that has installed Parcel Pending electronic lockers! Parcel Pending lockers make it easier than ever to receive the stuff you order online. When you finish registering with Parcel Pending, this is what you get:
24/7 access to your packages
Email and/or text notifications
Total package security
“Always-On” Customer Service
How does it work?
1.You will receive an email from Parcel Pending prepopulated with your general information. Click on the link provided on your email.
2.The link will direct you to the Parcel Pending website where it will ask you to accept the terms and conditions.
3.Once you accept, you will then enter payment information to complete your registration.
4.From there, when you receive a package, you will instantly be notified via email and/or text with an access code. Simply enter your access code into the touchscreen keypad and retrieve your package. It’s as easy as using an ATM machine.
GoMobile
Features & Benefits:
Parcel Pending Mobile App
Download the app http://parcelpending.app.link (available on Android and iPhone)
■ Receive instant notifications. Too many texts and emails? The Parcel Pending app will notify you as soon as your package arrives!
■ Open your locker via Bluetooth or barcode. Scan your barcode at the terminal, or simply push a button in the app and your designated locker door will open!
■ Set vacation mode on the fly. Out of town and forgot turn on vacation mode? The Parcel Pending app lets you access your settings from anywhere!
■ Access package history and update your account from anywhere. Change your settings, update your info, and see past deliveries!
ChargePoint makes EV charging easy
+ Charge quickly, adding up to 25 miles of Range per Hour (RPH)
+ Start charging sessions with your ChargePoint card or the ChargePoint mobile app
+ Track charging activity, energy usage and costs for charging in our community and in public all in one place
+ 24/7 support with expert assistance if you ever have a problem
+ Charge any EV on the road. ChargePoint stations come with the universal J1772 connector that can plug into any EV on the road (Tesla’s require an adapter that’s supplied with your car)
Sign up in minutes
+ If you don’t have a ChargePoint account, download the ChargePoint mobile app on the Apple App Store or Google Play to create one
+ If you have questions, email multifamily@chargepoint.com or call ChargePoint 24/7 driver support team at 888.758.4389
What does it cost to charge?
+ Resident rate:
+ Guest rate:
Can't make it to the gym? No problem! Stream FitnessOnDemandTM virtual workouts directly from your phone or computer, where ever you are.
Hundreds of classes from the world’s top instructors
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Strength. Cardio. Yoga. HIIT + more!
Top quality cleaning, affordable prices
Book in under 3 minutes
Choose your day & time
Background-checked Cleaning Pros
Trusted & partnered with your property
The best coverage for the best humans (that’s you). Get coverage designed just for you and your home with Assurant. Our two options, Renters Insurance and Liability Only, make it easy to meet your property management company’s requirement.
For a fast and free quote in 2 minutes or less, visit AssurantRenters.com
Describe your style.
I have excellent taste and belongings I love That sounds like a good idea, actually.
I’m a minimalist. I keep things simple
Great. Now describe your ideal policy.
I want something that protects me, my belongings and maybe a roommate. Would you like to customize your policy to fit your lifestyle?
In all states, unless otherwise noted, Renters Insurance and Residents Liability Insurance are underwritten by American Bankers Insurance Company of Florida with its home office in Miami, Florida In Minnesota, the underwriter is American Security Insurance Company. In Georgia, Residents Liability is underwritten by Voyager Indemnity Insurance Company These companies operate under the trade name Assurant Renters Insurance is right for you!
I’m just looking to meet my landlord’s requirements
Liability Only is right for you! No, thanks.
Roommates
Meets everyone on your lease’s liability insurance requirement*
Belongings
Protection for your belongings and one roommate’s (just write their name down) Replacement Cost
Money for the actual cost to replace your things
Water Damage Liability
Pays for accidental water damage** to your home
See how you can make your
Preparing for Severe Winter Weather
Winter weather is fast approaching — or has already arrived — in many parts of the country. With it comes winter storms like blizzards, snow squalls and ice storms. Storms can last several hours or a few days, leading to power and heat loss. They can also vary in strength and severity, depending on where in the U.S. you’re located.
Keep Your Belongings and Your Home Safe
Sources:
Heating
• Never use an oven to heat your home
• Keep anything that can burn at least three feet from any heat source like fireplaces, wood stoves, radiators, space heaters or candles
• Turn space heaters off when you leave a room or go to bed
• Have your furnace, heating system and chimney serviced each year by a qualified professional
Electrical
• Plug only one heat-producing appliance (e.g., space heater) into an electrical outlet at a time
• Plug in electronics that use the appropriate voltage for your power strip
• Never use an extension cord with a heat-producing appliance
• Check your electronics cords regularly
Supplies
• Stockpile nonperishable food and water to last for several days before winter season and account for everyone in your home including pets
• Have cash on hand as an emergency fund in case power lines are down or roads are unsafe
Vehicles
• F ill your gas tank regularly during peak storm seasons to avoid a gas shortage, or if you’re unable to get to a gas station safely
Resident Quick Claims Guide
Learn how to file a claim without any complications.
How do I file a claim?
If you’re a Renters Insurance policyholder, one thing that will help you before you need to file a claim is to take photos or videos of your home and your belongings to document what you own. If there’s damage or something is stolen, these photos and videos may help you if you file a claim.
And be sure to:
Always contact the appropriate authorities before filing a claim
Notify the property management team
Use this guide based on whether there’s damage to your home or your belongings
Something happen to your home or a neighbor’s?
If you need to file a liability claim because of damage you caused from fire, smoke, water* or an explosion:
Call us at 1-800-358-0600 with your policy number ready to start your claim
Get a fire or incident report from the appropriate authorities if needed
Share receipts or documentation of any additional living expenses if your home isn’t safe to stay at
If we need to do an inspection, we’ll work with you to find the best time and method, which may be a video walk-through on your phone. From there, your claims adjuster will contact you and keep you updated with any next steps.
Something happen to your personal belongings?
With Renters Insurance, we’ll help you get things back to normal if your belongings are damaged in case of:
Exclusions may apply.
You’ll need to:
File a claims form by visiting MyAssurantPolicy.com or calling 1-800-358-0600
Create a list of belongings that were damaged or stolen
Show proof that you own the belongings that were damaged or stolen (like receipts, pictures, videos or credit card statements)
Attach a fire, incident or theft report from the appropriate authorities (fire department, police, technicians in cases of power surges, etc.)
From there, we’ll help cover the cost of your damaged belongings by giving you money for what your things are currently worth. As you replace your belongings, send us the receipts so we can cover the difference.
Please have your policy number ready.
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Our goal is Taking Care of the Way You Live...
“ASANEWRESIDENTIFEELWELCOMEDANDEXCITED. EVERYONEHASBEENSOPLEASANT,HAPPYANDGENEROUS.I LOVECOMINGHOME,KNOWINGEVERYONEISEEISJUSTSO NICE.ITMAKESYOUFEELGOOD.THISISNOTSOMETHINGYOU CANPAYFOR.”
“THEAMENITIESAREABSOLUTELYSTUNNINGWITH24/7 SUPPORTSTAFFANDTONSOFCOMMONAREASTOCHOOSE FROM.ABSOLUTELYLOVETHISSPACEANDHASBEENA PLEASURABLEEXPERIENCE.”
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How to Set Up AutoPay on Rent Cafe
We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE
Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP
When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE
Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY
Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY
Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
Should you have any questions do not hesitate to reach out to the Leasing Office.
Ourfocusonenvironmentalriskmanagement, Ourfocusonenvironmentalriskmanagement, resourceconservationandenergyoptimization resourceconservationandenergyoptimization drivethedevelopmentandmanagementof drivethedevelopmentandmanagementof communitiesthatsupportqualityliving communitiesthatsupportqualityliving environmentsforourresidents. environmentsforourresidents.
Weareaskingourresidentstojoinusin Weareaskingourresidentstojoinusin practicingbeing"green."Checkoutthese practicingbeing"green."Checkoutthese helpfultipsbelow! helpfultipsbelow!
Click here Click here to learn more about our Sustainability efforts and to learn more about our Sustainability efforts and practices. practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents
Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give Learn more about the benefits of Paws to Care™ at gables.com/pawstocare
