gair rhydd - Issue 883

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gair rhydd

FREE

CARDIFF'S STUDENT WEEKLY

freeword - EST. 1972

ISSUE 883 NOVEMBER 24 2008

INSIDE: creativewords - an anthology of creative writing by Cardiff students

GAIR RHYDD 2008 HOUSING SURVEY RESULTS UNVEILED: Education and Welfare officer Nick Yates with Horizon's award

A HUGE LET-DOWN

Just 30% of respondents satisfied with their letting agency

INSIDE:

NEWS

Letting agents laid bare >>page 4

Horizon awarded 'worst letting agency' according to survey Eleanor Joslin News Editor The results of the gair rhydd 2008 Housing Survey have for the first time revealed the extent of the problems students face in getting a satisfactory service from their letting agent in Cardiff. 70% of the survey’s respondents were dissatisfied with the service provided by their letting agent, while 72% said that their letting agent did not provide good value for money, According to the survey, the most dissatisfactory letting agency was Horizon, with 26 of the 27 respondents saying that they were not satisfied with the service they provided. Last Thursday Nick Yates, the Education and Welfare Officer of Cardiff University Students' Union, attempted to present Horizon with an

award for ‘Cardiff’s Worst Letting Agency according to the gair rhydd 2008 Housing Survey.’ Horizon refused to accept the award, and declined to comment on their achievement. According to the survey, the agency averaged a ranking of ‘very poor’ staff politeness, 'poor' customer care, and 'poor' property quality compared to expectations. A Horizon tenant that responded to the survey commented: "Staff are very rude to customers. They never do what they have promised and delay solving the problems.” The gair rhydd 2008 Housing Survey also indicated that other letting agencies that failed to satisfy even 50% of respondents to the survey include 2let2students, Keylet, Imperial, 4let, CPS and Pinnacle. As members of ALMA, the Association of Letting and

Management Agents, Keylet and Pinnacle are expected to provide a quality professional service to tenants. Regarding their policy, ALMA says the association 'encourages the growth of best practice in the letting industry throughout South Wales. ALMA members must satisfy strict conditions in order to join and remain in membership of the Association.' The results of the survey indicate that 77 of 92 respondents letting with Keylet were not satisfied with the service they provided. 36 out of 55 respondents were not satisfied with the service Pinnacle provided. One respondent said: “Keylet were a constant disappointment. The house was a complete disaster, with mould, rats, damp etc. The problems, even though they were very serious, were not resolved until several phone calls and emails had been sent to Keylet

and the landlord.” In a statement Peter Vidler, the Managing Director of Keylet, said: 'Over the course of the past 12 months, we have conducted over 3,000 customer satisfaction surveys - as we do every year - and only 2% of them contained negative comments. The gair rhydd figures do not reflect the experience of the vast majority of Keylet tenants, of which there are 3,250 in and around Cardiff.' He continued: 'Our door remains open to any tenant who believes they have issues with their tenancy that they are not satisfied with'. The gair rhydd 2008 Housing Survey was an independently produced survey that was emailed out to all students in their third year and above and all postgraduate students in October. 546 students responded, which accounts for 7.1% of the target population.

QUENCH Noel Fielding exclusive free inside


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