GW Views Issue 1 - Sept '15 by Garage Wire

New MOT system ‘unfit for purpose’

Driving Forces

‘There’s never a dull moment in the automotive aftermarket’, Stuart James, IGA Director

Training

Establishing a grounding in vehicle electronics

Over to you

Building the foundations for a bright future, Tisbury Motors Issue 1 Sept 2015

See and hear more, your open window on today’s garage market

Family business

Moving with the times, Charles Wilson Auto Engineers

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Your news CONTENTS your features your magazine News: New MOT system slammed as ‘unfit for purpose’

A VERY warm welcome to the first issue of GW Views, your quarterly magazine tackling the big issues affecting you. Complementing our online news service, Views offers an in-depth look at the biggest industry stories and invites you to share your thoughts, comments and experiences with like-minded readers. The DVSA’s roll out of the new cloud-based MOT testing service remains a sore topic for the many testing stations that suffered from a number major ‘glitches’, costing businesses dearly in stress, time and money. With the old MOT system due to be switchedoff later this month, a lack of confidence in the new service remains rife. Sticking with the MOT, IGA’s Director, Stuart James offers an update on the government’s consultation. Get an inside glimpse as lobbying plans come together to fight off 4-1-1 proposals and find out what you can do to help. We drop by Tisbury Motors in Wiltshire to discuss the importance of training (page 16) and Charles Wilson Auto Engineers in Manchester talks about industry change – past, present and future – with a refreshing outlook on how to beat the fast-fit and dealership competition. Elsewhere in Views, you’ll find a round-up of the best products and services (page 21). Don't miss our On The Road features, we tour Feather Diesel Services' remanufacturing facilities and attend a BG Products demonstration – there's GW TV video coverage from both. As always, keep your Views coming in. Share your news, comments and experiences with us on Twitter, Facebook and send your stories to me via email (michael.ruff@garage.co.uk). Thanks for reading, Mike Ruff | Editor

Building the foundations for a bright future: Tisbury Motors

Moving with the times: Charles Wilson Auto Engineers

Establishing a grounding in vehicle electronics “There’s never a dull moment in the automotive aftermarket”

4 16 32 38 61

News................................................................................4 Gone to the polls ........................................................12 Offbeat news ...............................................................13 Products and services.............................................. 23 Problem jobs ...............................................................30 Marketing.....................................................................36 On the road ..................................................................46 Viewing window...........................................................65 Difficult customers ...................................................68 3

NEWS

The news that’s got everyone talking

New MOT system slammed as ‘unfit for purpose’ Test stations across the country have been experiencing major problems with the new MOT testing service and a lack of DVSA communication has sparked outrage • Glitches include system speed, error messages and prolonged periods of system downtime. • The DVSA has acknowledged the issues and have implemented a contingency process. • The disruption is causing a backlog of cars awaiting an MOT and angry customers.

NEWS UPDATE In a statement released earlier this month, DVSA Head of MOT Modernisation, Neil Barlow said: "We’d like to stress to garages that they shouldn’t turn away customers if they can’t access the service because they can use contingency testing to issue certificates and carry out tests instead. "To support this process we’re temporarily allowing another tester to enter a contingency test on behalf of a fellow tester who works at the same VTS."

NEWS

YOUR VIEWs... “I appreciate the lazy excuses about the data transfer of 38 million records, but that’s not the issue. The old system handled the same amount of data, but the old system didn’t have to process web pages. In data terms it’s probably less than before, and simpler, but it’s overheads on the servers that have increased at least tenfold. Feels like another case of people listening to sales people and not the engineers, but why would anyone listen to the people who create the stuff when you get sales people on big bonuses for selling a product that not only doesn’t exist, but hasn’t been tested yet!”

“System and its implementation is simply not fit for purpose. Beta testing was a farce. First helpdesks lost and mis-recorded trouble tickets, not a single problem was reported fixed and then we were congratulated for our Beta test input, despite having never once managed to get on the system during six weeks! Live testing is now incredibly slow, on the few occasions when the system is live. Finally, we are so infuriated by the poor DVSA communication that we have emailed the Minister of State asking to be allowed back onto MOT Comp until DVSA fix things properly.”

Andrew Hannah

Darren “Do we as adults in the motor trade really believe that DVSA intentionally went live with a system that was not fit for purpose? I actually think as do my testers, that the system is really good, but just as with the first round of computerisation there are issues, and yes they need resolving but wouldn’t it be better if we were all just a little more patient while these issues are being resolved. I think DVSA actually deserve a big thumbs up for their efforts in simplifying the new system especially with limited budgets and little or no backing from huge corporations, obviously I will let them know when I can get through. In the meantime in true British spirit, ‘keep calm and carry on contingency testing’.

Gary Milliner

“I understand that there may well be issues with a change this big but DVSA have to understand that for a lot of independent garages, MOT testing is our livelihood and we have spent a lot of money on equipment to maintain their standards. Why can't they ensure a smooth roll out?”

Vikki Bray

“Now this is getting serious, garages are struggling without this! It’s time for code of practice organisations to step in and do what we pay them for and look after and stand up for our rights as MOT testers and garage owners, or is that membership and inspection fee just a waste of money?”

A and P Vehicle Services

NEWS

YOUR VIEWs... “Nobody seems to be considering the mileage of a vehicle never mind the age. We see vehicles that are regularly doing in excess of 25,000 miles per year and no test until a vehicle has done 100,000 miles is complete madness.”

Neil Lindsay “It might save the motorist on a single test fee, but what about the safety issue and no doubt increased insurance pay-outs with the resulting increase in accidents due to unroadworthy cars?”

Geoff Boston “A lot of drivers nowadays are ignoring regular servicing for the misguided reason that they think they are saving money. This means that they only have the MOT test to prove that their vehicle is safe enough to be on the road.”

Alastair Mayne

Upheaval as government consults on extending the first MOT to four years George Osbourne's summer announcement comes under fire with widespread safety concerns • The Chancellor announced a consultation on extending the deadline for new cars and motorbikes with a 4-1-1 system. • Osbourne claims the extension will save motorists £100m a year. • With around 20 per cent of cars already failing their first test, questions are being asked about the road safety implications.

NEWS UPDATE “The only way the MOT scheme The Automotive Aftermarket Liaison could be altered is mileage based Group (AALG) gathered shortly after in the first few years but age has the announcement to discuss how the an effect as well.” - Paul. aftermarket will fight the proposition and defend the UK’s road safety record – the outcome is yet to be announced.

ADVICE

Write to your local MP to express your concerns – some trade associations have produced a template letter. Ensure that your customers are aware of the dangers too, it’s likely that this campaign will be a publicawareness operation.

NEWS

Will September’s Euro 6 really see the demise of the small diesel? Experts predict that the independent sector will see a rise in electric and hybrid vehicles, fuelled by a shift in consumer trends • Euro 6 diesel cars must emit more than 50 per cent less NOx than their Euro 5 counterparts. • New emissions standards leave the future of diesel uncertain but plugin hybrid technology could be the answer for some motorists, experts say. • Hybrid technical training has taken off over the last few years, mirroring a consumer trend that is seeing sales of Ultra Low Emission Vehicles rocket.

YOUR VIEWs... “As a mechanic of some 29 years, I started when fuel injection was becoming more popular and diesels were just starting to improve. Things have moved on tenfold since, but it’s no good setting limits beyond the technology we have right now. We will be looking at training for hybrid vehicles simply because we need to. We need to be ready for them.”

Tony

NEWS UPDATE

“The only way the MOT scheme could be altered is mileage based in the first few years information but age has about Access to data an alternatively effect as well.” fuelled - Paul. vehicles has increased by 104 per cent in the last quarter, Autodata say. More than 12,000 ULEV vehicles have been sold so far in 2015, compared to just 2,838 in 2014.

“Euro 6 will bring lots of emission problems because of NOx measurement and will provide garages a new stream of work. You need the correct training and equipment to test, diagnose, install and be able to communicate with the car. If you don’t have the training some garages will be left red faced with customers facing large bills. Later in life the car will be too expensive to be worth fixing. Interesting time ahead, perhaps the demise of a few garages as well.”

Stuart Duff

NEWS

Why you need to beware of dashcams in your workshop Security, privacy and misconceived views are just some of the difficulties independents are facing as dashcam sales continue to rocket

THE LAW The Information Commissioner's Office told GW Section 36 of the Data Protection Act (DPA) allows motorists freedom to record footage for their own use, though publishing that information without your permission is more difficult. They may still be breaking the law under the Protection from Harassment Act 1997 or the Communications Act 2003.

• A new trend is seeing vehicle owners upload dashcam footage following a visit to the garage. • Concerns about privacy and security as more and more cars automatically record footage at the turn of the ignition.

YOUR VIEWs... “We have been filmed by these in our workshop unknowingly. If cameras are on the driver should let us know. We are diagnostic specialists and we do not want other people to see or hear how we do our work. Years of experimenting and graft is our trade secrets.”

John Hewett

Environmental agency to expose non-compliant R134A distributors Motor factors and garages are warned to comply with F-gas rules or risk prosecution

“As a normal punter, I can walk into a Halfords and buy over the counter recharge kits and use them at home. Where is the regulation on that? It seems like

NEWS • Campaign leaflets issued to motor factors and garages have warned F-gas suppliers, technicians and end users about their legal obligations to conform to legislation. • The Environment Agency announced that it would be making “routine checks”. • Those found to be operating illegally could face prosecution. another ridiculous law from the EU, which garage owners have to comply with and which also costs them a lot of money.”

Raj

Motorists still duped into buying lethal part-worns Part-worn tyres are a continuing threat on our roads, despite a crackdown on illegal tyre sales “Motorists are to blame for this industry and until it is outlawed it will not stop. Too many people are cheap and do not consider others. They will only reconsider their decision to be cheap when they have seriously hurt somebody or worse. Not being able to afford new tyres is no excuse, take the bus.”

Garrick Chandler

• The Consumer Protection Act makes it an offence for anyone to sell part-worn tyres that do not meet structural integrity requirements. • Trading standards are continuing to uncover illegal operations across the country. • Experts fear consumers are putting their families' lives into the hands of rogue traders.

NEWS

Halfords Autocentre fined £47,000 following undercover sting The company failed to fix 11 out of 20 defects deliberately left by trading standards • An unroadworthy Vauxhall Astra was • Magistrates fined the company sent to the Halfords Autocentre in £32,000, ordered them to pay Filton, Bristol by South Gloucestershire £14,862.04 costs and a £120 victim Council in an undercover operation. surcharge. • Halfords pleaded guilty to eight counts of breaching consumer protection laws and the technician, who carried “There is a perception that the bigger out the service, resigned.

YOUR VIEWs... “It’s not difficult to make a name and reputation. It’s about being honest and open and giving value for money. I’m proud of me and my guys, our reputation and the recommendations we get by word of mouth. People travel from far and wide. I’m certainly not ashamed by Halfords. They have shamed themselves not I or my guys.”

Peter

chains will take care of you and your vehicle, and there is a comprehensive guarantee and complaints system in place so everything is Rosetta – utter nonsense you’re just a mark. The one-man bands and independents represent far better value for money because these guys have to offer a better and more professional service to compete. Ok you may not get a nationwide warranty, but if anything does go wrong the chances are you can go right to the top and speak to somebody that does want to keep you as a customer.”

Rick S

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Gone to the Polls 80 per cent see customer education as ‘extremely important’ saying ‘customers come to us for professional advice’

IS CUSTOMER EDUCATION AN IMPORTANT PART OF YOUR BUSINESs?

80%

Extremely important, customers come to us for professional advice

It depends on the work

Customers don’t want to know

We don’t always have the time

70 per cent said the idea of customer dashcams filming in the garage amounts to ‘a breach of privacy’ or makes them ‘uncomfortable’

HOW DO YOU FEEL ABOUT DASHCAMS IN YOUR GARAGE?

59%

Breach of privacy

24%

Comfortable

6% 11%

DO YOU THINK THE GOVT WILL EXTEND THE FIRST MOT TO 4 YEARS DESPITE SAFETY CONCERNS?

Pleased Uncomfortable

Opinion was split on whether the government will push ahead to a four year first MOT, after the chancellor’s surprise announcement. But comments show almost all agreed on this being the wrong course of action for public safety!

44%

Yes

56%

Frustrations ran high with DVSA’s new MOT system in August, with numerous garages struggling at the sharp end...

How would you describe the DVSA’s rollout of the new MOT system?

87%

Very poor

Not so good

As good as it can be

Very good

The odd, the weird and the horrifying

OFFBEAT NEWS

Bridging the They donâ&#x20AC;&#x2122;t problem make them like they used to WE recently had a Daewoo Matiz in our workshop with 'check engine and ABS warning lamps' illuminated on the dashboard. We were somewhat mystified to find that when we deleted the check engine code for a faulty Lambda sensor, the ABS warning light also went out, despite there being a number of un-erased faults stored in this system.

When we investigated further we found that the electrical circuit on the back of the instrument panel had been 'modified'.

IT turns out they make them better. Much better.

Whilst working on a Ford Transit, Chris Baxter of D C Baxter Motors in Lincolnshire discovered a dangerous DIY repair job on a brake pad. The owner had just driven ten miles to the garage, luckily without incident.

The circuit to the ABS warning lamp had been cut, and a bridging wire added from the check engine warning lamp circuit, meaning that as long as there were no engine problems, the ABS warning lamp would extinguish even though there were serious problems within this system! Alastair Mayne, Workshop Manager at Graham Goode Motors Ltd in Leicester.

It appears someone had opted to complete the job themselves by bonding a piece of wood to the pad's backing plate, replacing the friction material. Perhaps wooden brakes are best left in the history books.

OFFBEAT NEWS

Missing a trick MARK Newnes of Chris Hardy Tyres in Telford was horrified to find the brake pads were missing on an Iveco van during a routine MOT inspection.

Strangely, the customer reported no problems with braking performance.

DIY belt repair could have ended badly A DIY seat belt repair has been highlighted by Ian from Castlehill services after he found this MOT failure on a 2005 Suzuki Vitara.

The rear seat belts had been cut and stuck back together with paper staples. Ian said: “I dread to think what the outcome would have been for the passenger if the vehicle was involved in a crash.”

BOTCHED BODYWORK COL from Orpington, Kent tweeted GW a shocking repair job on a car whilst carrying out an MOT.

The owner claimed the ‘body work’ had just been done, by whom is the intriguing question here.

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Over to you

The big issues that matter to you

Building the foundations for a bright future

Tisbury Motors Ltd Located in the heart of the village, Tisbury Motors has been serving its community since 1916. Mark and Elaine Carter took over the business in 1999 and have since invested heavily in securing the future of what has grown to become a highly respected local garage. Location: Tisbury, Wiltshire Owners: Mark and Elaine Carter

The confidence to fix and talk competently to customers about vehicle faults is the key to success, Mark and Elaine explain 16

Services: Servicing, repairs, diagnostics, MOTs and tyres The big issue: Training

OVER TO YOU

Mark Carter, Tisbury Motors, receiving his Employer of the Year award from Ian Scott, Supply Director, Mulberry.

GARAGE owners, Mark and Elaine won’t be the first to tell you that regular training can significantly boost your profitability. It’s no secret really. In an industry that’s moving at a pace faster than ever before, consumers have a right to know that they are dealing with

“You need to check the electrical flow, ensure the signal is getting through and that the cam sensor is communicating with the ECU.” Elaine insists that regular staff training will save customers money and technicians aggravation. Of course, false readings can send you off in the wrong direction but here, once again, is where the know-how will get you through. “Take the ABS sensor. Wheel bearings can have a magnetic ring inside which will trigger the ABS sensor with just a hairline crack, but you’d only know that if you’re aware of what’s fitted to the car and the only way you can keep on top of that is constant training.”

Bosch programme As a Bosch Car Service Centre, the majority of training courses attended by Tisbury Motors staff are organised through the Bosch programme. It offers a range of technology courses and technical seminars.

“There are garages that will only ever go by what the computer says.” professionals, capable of fixing their increasingly technologically advanced vehicles. It’s one thing having the equipment but you need the latest know-how to be successful. “There are garages that will only ever go by what the computer says”, explains Elaine. “If it says the vehicle needs a new cam sensor, they’ll fit a new one but will likely find that hasn’t fixed the fault at all. “That’s when we usually get the car. “We’ll check what the computer says, carry out live data analysis and we’ll look at the wiring as well as the sensor itself.

“When they get back, Mark will fix some faults in a couple of cars to test their knowledge, they need to put things into practice. It helps them retain what they’ve learnt.”

The allocation of time for practice following a training course is crucial for Mark and Elaine, but it’s something that not all delegates have the luxury of enjoying. “For one reason or another, some garage owners won’t even know what’s on the course syllabus but we make sure we find time to talk it through with our staff and make sure they understood.” Employees, Sean Howell and Chris Cassell attended the most recently completed courses on pump system diagnostics, injection systems and hybrid training. Mark and Elaine’s daughter, Rebecca Carter works on the front

OVER TO YOU

L to R: Chris Cassell, Rebecca Carter, Matthew Carter, Chloe Fry, Sean Howell and Elaine Carter

desk in reception and has also recently completed a course on hybrid technology.

“..confidence to talk to customers about their cars and answer any questions.”

“These courses give her the confidence to talk to customers about their cars and answer any questions.”

Aspiring apprentices Young aspiring apprentices are always welcomed at Tisbury Motors, further building the diverse range of skills and services required. Elaine is currently looking for a new apprentice to come through and shine, to show her that they have the passion and dedication needed. In return, apprentices are given all of the time and support required to properly develop their understanding. “I think that it’s the support that makes all the difference, we’ll happily work with apprentices and ensure they complete their course successfully because they’re not only important for our business, they’re the key to industry growth.

“These youngsters are the future; they have the intelligence to grow with the industry and the changes that are taking place now.”

Looking to the future New vehicle registration figures released by the SMMT show a growing consumer trend that is seeing more motorists buy into the electric car and hybrid markets.

“These youngsters are the future; they have the intelligence to grow with the industry and the changes that are taking place now.” It’s a market that has already started to trickle into the independent sector and one that is anticipated to grow rapidly. The continued battle to stay on top is all about training, striving to be successful and acquiring the latest knowledge. Mark and Elaine are prepared, for now.

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How A Welsh Motors boosted revenue in just a few months Almost one year after installing cloud-based workshop management system CarVue, the Basingstoke-based independent service and repair garage has increased business by around a fifth with its MOT and service reminders alone. CARVUE has transformed A Welsh Motors in Basingstoke from a paper-based operation to a streamlined, highly efficient online system which enables owner Michael Hewitt

“We had never undertaken MOT and service reminders because it was too time consuming,” to keep track of accounting, profitability and customer relationship management (CRM) in one place providing insightful reports on performance as well as everyday workshop management functions. General Manager Lorna Mosley is the face of the business and she is responsible for updating the system as well as making full use of its tools from invoicing to tracking a

General Manager Lorna Mosley

car’s progress through the workshop on a daily basis. In the past, whilst the business always had a strong band of loyal customers, it had been impossible to undertake any CRM activity because it was simply too labour intensive, in fact, it had been a case of looking back through the diary to identify any potential MOT or service due dates. Now, with all customer and vehicle information loaded into CarVue, the process is straightforward and manageable. “We had never undertaken MOT and service reminders because it was too time consuming,” explained Lorna. “Now all we need to do is run reports around a month in advance to identify any up and coming MOTs or services.

What is CarVue? CarVue provides a full management system, which can monitor a car’s progress through the workshop, providing all employees with the means to update a customer at the touch of a button. Other tools include straightforward invoicing, which provides a full understanding of business performance at any given moment and can also be used to spot seasonal trends as well as understand if the business is profitable.

“We send out around 20 a week and we have a fantastic response, it isn’t unusual for 18 to book.

about bookings to head off what would otherwise have been a poorer performing month.

“We estimate the MOT and service reminders alone have resulted in an increase in business of around 20 per cent.

“Having such an easy to access and understand overview of how we are doing has been crucial in enabling us to grow our business over the past year.”

“We have always prided ourselves in A Welsh Motors did not need to install offering the very best service and people do come back as a result, but we did not expect being able to directly market something as “We estimate the MOT and service simple as MOT and service reminders to have such a reminders alone have resulted in dramatic impact and it is an increase in business of around CarVue which has given us the means to make such 20 percent.” strides.” “I can see if we are having a good month from the simple reporting tool and I know when the workshop has capacity so I can be proactive

CarVue Timeline Dec 2013 – Feb 2014

Product in development

Mar 2014

First product version released

Apr – May 2014

UK Beta tests

Jun 2014

UK edition launch

Jul 2014

Email contact feature added

Sep 2014

Global edition launched

Oct 2014

Sales module in Beta testing

Nov 2014

Malaysian government sign exclusive contract to take CarVue

Nov 2014

CarVue present at Microsoft Decoded expo

Dec 2014

Workshop T-Card boards released

Dec 2014

CarVue Academy training added

Jan 2015

New support & live chat facility released

Jan 2015

Sales module released

Mar 2015

Location Set-up wizard & email history

Mar 2015

Castrol Innoventures invest in CarVue

May 2015

Text messaging released

Jun 2015

Imports feature released

Jul 2015

Exports feature released

Aug 2015

CarVue Free launched

software or hardware and there was no need for any kind of licensing agreement. Employees log onto the system to record the work undertaken on the vehicle, mechanics can even log in using laptops and connect their diagnostic equipment whilst under the bonnet of a vehicle and input latest information from which an invoice can be generated. Technological advances are also automatically incorporated and since all the information is in the cloud, the audit trail is automated making it easy, safe and secure to track. Lorna added: “CarVue undertakes many tasks in our business, including management of the day’s workload, accurate forecast generation and as a platform for CRM campaigns. “We have also made our own recommendations on how the system can be modified to better suit our business needs and the programmers are working with us to enhance the system to track parts numbers and link parts to the customer’s invoice. “CarVue has enabled us, an independent business, to adopt efficient processes more likely to be associated with much bigger businesses, we are looking forward to continuing our journey together and making additional improvements along the way.”

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up to our free version with no Simple to set-up, simple to start using. The more people using CarV t card or obligation. It could be No additional hardware, expensive the better the information in garage No IT needed Unlimited Users ugh toManage run youryour garage freefor offree servers, software upgrades or business and the smoother it w Sign up to our free version with no Simple totraining set-up, simple to start using. The more people usingcustomers. CarVue, charge forever. needed. for your credit card or obligation. It could be enough to run your garage free of charge forever.

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Anywhere, Any time, Any device GetAan better Vue picture of your business your saya great applic WeHave believe that ue frees you from your desk and accurate of how your Get an accurate picture of how believe be thataademocracy. great application CarVue frees you from your desk and workshop ws you to access your business is performing to your start Weshould We are allows you to access your business workshop is performing to start should be a democracy. We are always listening to our users & every o rever you might be, at any time making better informed decisions on listening to our users & every one of wherever you might be, at any time making better informed decisions on them has a voice in our futu and on any device how to grow your business. and on any device

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• Ultrasound technology offers extensive cleaning which clears out DPF problems and blockages, improving emissions and performance. • Once the clean is complete, DPF Clean Team test the part again and confirm whether your DPF problems have been resolved. • Special offer is valid for cars and light commercial vehicles and includes free collection and return delivery nationwide, plus a six-month guarantee.

PRODUCTS & SERVICES

Petrol and diesel cylinder leakage tester kit £249.95 + VAT from Sykes-Pickavant AN alternative to conventional compression testers and provides a direct indication to the location of the leak by measuring the rate of loss of compression for individual cylinders. • Displays input pressure and percentage of pressure loss on twin gauge system. • Helps to diagnose worn or broken piston rings, burnt or leaking valves and faulty head gaskets. • Includes a selection of glow plugs and an adjustable dummy injector for modern diesel engines.

“After having my last cylinder leakage tester for 30 years, I purchased this kit from Sykes-Pickavant and have been pleased with the results. The kit is great to use when identifying individual cylinder pressure problems and I would recommend it to anyone who is looking for an easy-to-use kit with accurate results.”

Richard Field, Owner of Head Racing Developments in Ely, Cambridge. 01543 679 900 sales@sykes-pickavant.com

Pichler Tools suspension arm Normally £165 + VAT but look out for the latest offers DESIGNED to connect to the underside of the car, this tool easily lowers the suspension arm, allowing the technician to carry out work. • Locks the lower arm down throughout, allowing controlled alignment and reassembly after the work is completed.

01335 360 759

Test and validate, says Manbat Manbat introduces ‘Connect + Reset’ battery validation tool, allowing technicians to put the company’s advice into practice and correctly install batteries. As the UK’s largest automotive battery distributor, Manbat assists with general advice concerning developments in the

Connect + Reset market or the changing trends that will affect their businesses, which is why for several years it has been highlighting the impact that the increase in the number of vehicles fitted with a Start-Stop system, will have on the aftermarket. “As is becoming increasingly understood,” says marketing manager, Myles Pemberton, “the battery in a micro-hybrid vehicle (one fitted with a Start-Stop function) is central to its electrical systems and is therefore constantly governed by a battery

management module, which monitors its voltage, current, temperature and operating time. “This information is processed to determine the battery’s state of charge, starting capacity, electrical consumption, energy reserve and optimum charging voltage, to ensure the system applies the correct charging regime and keeps it in the best possible condition. “Fitting the battery for which the system was designed is therefore crucial, but so also is the process of ‘validation’ to ensure the battery and

“Failure to validate the battery can cause issues with the Start-Stop functionality,” battery management module are diagnostically ‘connected’ and able to communicate with one another correctly.

Failure to validate the battery can cause issues with the Start-Stop functionality, the shutdown of non-essential electrical systems and the premature failure of

“...a viable solution to the challenges of fitting Start-Stop batteries...”

the replacement because the system can ‘assume’ the new battery is in the same derogated condition as the old battery it replaced. Although technicians already have a

EXPERT ADVICE Championing proactive battery testing, Manbat recommends that workshops test every vehicle that enters the premises. By applying a ‘test every vehicle’ principle workshops not only provide a valuable service to their customers by allowing them to understand the state of health of their battery, but they are also able to maximise their sales opportunities as they can identify a failing battery in advance and capture the sale. There are a wide range of battery testing tools on the market, but we’d recommend one that prints out a brief overview so that motorists can keep the printout with their records. With the Manbat ‘Connect + Reset’ and a good test tool in their armoury, workshops are in a great position to unlock the profit potential of their battery business, with a minimum outlay. Myles Pemberton, Marketing Manager | Manbat

host of workshop tools at their disposal, the Manbat ‘Connect + Reset’ battery validation tool provides them with a simple, effective and inexpensive way to allow them to install a Start-Stop battery with confidence. When connected to the vehicle’s j1962 diagnostic socket, the handheld tool will go through the validation and fault code reset process, so that the battery is introduced and assimilated into the vehicle’s electronic systems and integrated with the battery management module, to ensure the installation is performed correctly and the vehicle/battery combination is able to operate to its intended capability. Although the tool is capable of many other functions, the primary concern for Manbat is to provide technicians with a viable solution to the challenges of fitting Start-Stop batteries and which allows them to complete the correct battery installation for whatever the vehicle that comes into the workshop. For further details, call Manbat Customer Services on: 01743 218500 or visit: www.manbat. co.uk

Connect + Reset

Battery Validation Tool

www.manbat.co.uk sales@manbat.co.uk 29

PROBLEM JOBS

Head scratching nuisances

Sixth sense and potluck can go a long way Trying where six other garages had failed, Jonathan Fry starts with the basics and soon triumphs. You can follow Jonathan @MechanicsBlog 30

Job SHEET Vehicle: 2008 Vauxhall Astra SRI CDTI 150 Diesel 1910cc Problem: Engine failed to start following a gearbox change History: Six other garages had tried and failed to find a fix SOME of us thrive on problem jobs whilst others shy away. Most of the time these jobs need a combination of advanced diagnostic equipment, accurate technical data, in-depth knowledge of modern vehicle systems and plenty of time to get to the route cause. Very occasionally, a good helping of luck and a vehicle technicianâ&#x20AC;&#x2122;s sixth sense does the trick. I received a call from a local garage regarding a problem Vauxhall Astra

with a four-month back-story and an owner at his wits end. They gave me a brief history; the car had gone into a workshop for the gearbox to be replaced and the engine wouldn’t start afterwards. They were the sixth garage to attempt to locate the fault and, after eight hours, had given up. The question was simple; would I be prepared to take on “His the job?

PROBLEM JOBS

Something just clicked up top in the grey matter. The CIM and engine control module had been replaced, the ABS module disconnected and the only thing left was the EPS module which is mounted on the subframe, a part that must have been removed to replace the gearbox.

bill so far was nearly £1000 and his car still didn’t start.”

I spoke to the car’s owner later that day. In addition to what I already knew, he had also taken the car to both a Vauxhall specialist and a diagnostic specialist, the latter fielding some theories about faulty wiring going to a door module or a faulty ABS module and offering to buy the car, not something he wanted to hear. The engine computer and columnintegrated module (CIM) had both been replaced. His bill so far was nearly £1000 and his car still didn’t start. The next day his car took another trip on a recovery truck, this time in my direction. I didn’t know how long it would take or how much it would cost but I would get his car running again. My first task was to carry out basic checks.

My technician’s sixth sense was pushing me towards unplugging the EPS connector containing the CAN bus wiring. Another global scan showed the ABS, CIM and engine modules back online and now the engine cranked for the first time in four months although it wouldn’t start. Because the faulty EPS module was shorting out the CAN bus network, whichever garage had fitted the new modules was unable to program them in afterwards.

Initial checks ✔ Check the battery: it was fully discharged. ✔ Check all fuses and relays: the starter fuse was missing.

✔ Check

all critical connectors: both the ABS and the fuel flow control valve were disconnected.

✔ Carry out a global scan: the ABS, CIM,

engine and electric power steering (EPS) modules were offline and not communicating with DTCs stored in other modules pointing to the same fact.

This was quickly dealt with and the engine finally started. The owner couldn’t believe it when I phoned him, he had to come straight to the workshop to see for himself. I’m not sure whether it was a bit of luck or my technician’s sixth sense but whichever it was it proved invaluable that day. I received a thank you card and £50 thank you gift in the post a couple of days later, he was clearly very happy.

FAMILY BUSINESS

Views from a family-run business

Charles Wilson Auto Engineers Amanda Gilbody, Barry Gilbody and Jason Brown

Moving with the times Embracing industry developments and reminiscing on times gone by EMBRACING change with a loyal respect to the early foundings of the business has served Charles Wilson Auto Engineers well. A balance of the generations has pulled old values and new technologies together. Combined with investments in marketing, training, equipment and with a critical eye on the competition, it appears to be a recipe for success.

Established in 1933, Charles Wilson Auto Engineers recently celebrated its 80th anniversary. Run by two separate families, the Charles Wilson business has grown considerably over the years, with the first spurts of growth taking place in the 1970â&#x20AC;&#x2122;s followed by further expansions during the eighties and nineties. Today, an acre of land is occupied by a large mechanical workshop, MOT testing station, paint shop and an impressive sales showroom. Location: Manchester Services: Servicing, repairs, diagnostics, MOTs, bodywork, car sales The big issue: Motor industry developments

FAMILY BUSINESS

A recent shop-front revamp has element and the fact that dressed the garage with bold new signage, we’ve been here for so advertising the services available to attract long. custom from one of the main routes into “We build that trust and we generally see Greater Manchester. them return. The new frontage isn’t dissimilar to that of a dealership or fast-fit. “The difference between them “If you can’t beat them, you and us is that we want to see our should join them,” explains sales and marketing director, customers again.” Amanda Gilbody. “We can do what they do, but do it better. “The few that don’t are probably “Nobody knew about the services that customers that we wouldn’t want anyway – we offer and we had this huge advertising people that come in looking for trouble.” space that wasn’t being used, it wasn’t rocket science.”

Motor industry developments

Amanda’s father, Barry Gilbody, joined the business as an apprentice at the age of 15 following sound advice from his mother. “I wanted to be either a mechanic or a plumber but my mother said that I’m not to be a plumber, I ought to be a mechanic. I’ve been in the yard ever since,” Barry laughed. Now 72, Barry is the oldest working family member and has seen the motor industry develop throughout his career. Some changes, he admits, are bigger than others but all are influential to his daily work.

“...my mother said that I’m not to be a plumber, I ought to be a mechanic.” It goes without saying that independent garages boast a greater commitment to customer satisfaction, for Amanda it’s a quality that more independents should be exploiting. “The difference between them and us is that we want to see our customers again. “Customers here are refreshed that we’re honest, they like the family business

“You can sometimes see how things are going to change, I’ve seen it all really. “A simple example are the coils and distributors, nuts and washers held the wires on to them. “Now it’s all push-on connectors and that’s a huge time saving improvement.

FAMILY BUSINESS

Amanda said: “We’re in an industry that’s notorious for a lack of training. “Garages that have always worked in a certain way and haven’t kept up with the technology will soon find that the cars are outsmarting the technician.” Barry recalls a number of other independent garages ‘popping-up’ close to Charles Wilson but few have ever lasted because, he says, they don’t have the equipment. As advances in new technology continue, Barry raises concerns for vehicle owners who may soon have no choice but face the extortionate main dealer labour charges. Referring to fears about the connected car, Jason explained: “There’s always new fears about access to data but in the past it’s always been released, eventually.

“The biggest change has to be all of this electronic and computerised business, you’ve got to have all of the gear now or else you just can’t do it anymore.”

“There’s always new fears about access to data...” Jason Brown, who has worked at the garage since he left school said: “The knowledge you need now is vast, a lot of customers don’t understand what it takes to fix them now, the spanner stuff is the easy bit. “The next big challenge will be all of the electric and hybrid cars that are coming out. “We’ve already started to see the odd hybrid come into the workshop and they’re getting more frequent.”

The competition Competing with the main dealers and fast fits is all about keeping up to date with the latest technological advances.

An on-site body repair workshop is just one of the many services on offer for customers.

“We’re a member of the RMI and I’m confident that they’re working hard to ensure that manufacturers don’t block the data that we require.”

When the customer is wrong The business has also seen a new trend emerge whereby customers are now attempting to self diagnose their vehicles through internet search engines.

FAMILY BUSINESS

Newly installed signage attracts extra custom

“Years ago, motorists would approach us for professional advice but now you get some coming in, telling you what’s wrong with the car,” Barry said.

It’s a widespread trend that can often send technicians down the wrong path. Amanda suggests that technicians need to break away from customer-diagnosis, instead “just ask for the signs and symptoms so we can make our own accurate diagnosis, it’s best for the customer.”

Mucking in Happy to let the younger technicians get to work on the modern cars, Barry is one that enjoys getting stuck into the older cars. “I’m more into the plug points, condensers and coils, now it’s all electronic diagnostic modules – that’s for the younger generations,” he said. Amanda added: “An old Volvo turned up recently and the younger technicians shied away from it. “That’s where my dad’s experience kicks in and he loves it. “It’s nice having that balance of ages.”

MARKETING

The staff team from Oldfields Garage

Maximising your return isnâ&#x20AC;&#x2122;t easy, explains Tim Benson

Personal profile A director at Oldfields Garage in Leominster, Tim Benson started out at a VW main dealer but soon returned to college and progressed on to University where he completed a Business Degree in marketing. Having developed his newly acquired skills in various industries for a number of years, Tim joined Oldfields Garage in 2008. Website: www.oldfieldsgarage.co.uk Blog: http://oldfieldsgarage.blogspot. co.uk/

Marketing your business is critical but knowing what is worth spending money on is the biggest challenge 36

Facebook: https://www.facebook.com/ oldfieldsgarage?fref=ts# Twitter: @Oldfields

LIKE most garage businesses we receive calls on an almost weekly basis trying to get us to advertise in lead generating companies, online directories, in magazines, advertise in brochures for local companies to list just a few. Having tried many of the available opportunities with little known return, it's fair to say that there is as much educated guess work as anything else. Unless you accurately record every time a customer brings a vehicle in ‘where did you hear about us’, you will never truly know what works and what doesn't. It may be that seeing or hearing your garage name triggered a memory that the car needs a service or it might be that an advert can generate a new customer.

I've also started writing blog articles on topics that might be useful to customers.

We encourage customers to leave feedback, our Motor Codes subscription

“...you will never truly know what works and what doesn't.” helps with this but there are lots of other options available. We also use listing sites to help our website on search engines and from time to time use Google Adwords.

“Facebook seems to be more useful, our ‘fans’ are all based in the local area, for which we tend to post industry news, competitions, hints and tips.”

I split our marketing into two categories; trying to gain new customers and reminding customers we are still here. When trying to gain new customers I tend to focus on online marketing. We have had a website for about six years and regularly update it to keep it fresh.

MARKETING

For customer awareness, we send MOT and service reminders via text, email and phone calls as appropriate. We sponsor community events including the Leominster Festival, Leominster in Bloom, the Earl Mortimer College end of year Achievers Awards and support other events with prizes for draws where we feel that they match our values.

We sign write our courtesy cars as they are always about in the local area and staff are all in branded uniforms. In the last couple of years, we have adopted social media as a marketing tool, but it's difficult to understand the impact it makes on our customer base. A quick glimpse at our Twitter follower list and I can see that approximately half are motor industry related, but not feasibly within our catchment for customers. For this reason I tend to use it to share industry news – including our own blog. Facebook seems to be more useful, our ‘fans’ are all based in the local area, for which we tend to post industry news, competitions, hints and tips. Having said that, both can only help with awareness of Oldfields as a whole.

TRAINING

Tony Kitchen provides an introduction to complex electronic fault diagnosis using PicoScope

Establishing a groundING in vehicle electronics Three technicians at the start of their careers develop an understanding of electricity fundamentals and electronic fault-finding SITTING in on a training course delivered by Technical Instructor, Tony Kitchen, I watch three young technicians quickly grasp the essential knowledge required to progress and develop into fully qualified professionals. The Exponentia course in question is an

Exponentia: Vehicle Electrics and Electronics Exponentia, the automotive training experts, has affiliations with a number of the worldâ&#x20AC;&#x2122;s leading parts manufacturers including Tenneco, SKF and TRW. Itâ&#x20AC;&#x2122;s this expertise which Exponentia say helps them to assist the independent aftermarket with technical help and training.

introductory electronics training course. It offers a basic understanding of the fundamentals, including the principles of electricity flow, volts, amps and ohms. Upon entering the class, all three up and coming technicians admitted to

knowing little on the subject of electrics. Reassuring his delegates, Kitchen explained that this course is the best place to start. “You cannot get into the diagnostics of modern systems without first having that grounding, you need to know the very basics,” he said.

giving it that practical meaning so that it can be related to a fault on a customer’s car.

TRAINING

“You cannot get into the diagnostics of modern systems without first having that grounding ...”

The day comprised of classroom theory and workshop practicals, covering electrical tools and equipment, circuits and an introduction to complex electronic systems.

“During the course we carry out basic measurements to test circuits and discuss the results that one would realistically expect to It was all refreshingly easy to follow thanks see. to some clever analogies and references “It’s important for technicians to to everyday workshop jobs, which ensured understand what they should see and relevance. identify a good test result so that they can quickly identify something that’s not right.” The approach went down “Better use of multimeters, well with the delegates, all of oscilloscopes and general diagnostic whom were keen to get back to their garage and show-off their circuit testing techniques, are all newly acquired knowledge to good course routes from here.” their colleagues. Robert Lawrence of Tower Garage in Staffordshire said: “We do a lot of electrical work and it’s hard Kitchen told GW: “I try to give everything sitting back and watching everyone else do a practical meaning, it’s not about blasting the work. theory which may never be used, it’s about “It’s good to get an understanding of how all of the equipment works, that’s probably the biggest thing that I’ll be taking away with me today.” Progressing on from the introductory course, technicians are advised to develop their understanding deeper. “Better use of multimeters, oscilloscopes Xponentia Vehicle Electronics Training and general diagnostic circuit testing techniques, are all good course routes from here,” Kitchen advised. For Aaron Mead of Personal Tuning Services in Nuneaton, it was a highly worthwhile experience. He said: “It’s been great, I’ll be going away with quite a bit. “Knowing how to use the multimeter functions will be hugely beneficial Delegates, Robert Lawrence and Aaron Mead to me because it’s something that’s use the equipment in the classroom before used every day in the workshop.” testing on a car in the workshop

Ford C-Max 1.6 litre TDCi diesel timing belt kit installation A step-by-step technical guide to help technicians through the process, avoid complications and ensure a first-rate job

Expert advice

The 1.6-litre TDCi diesel engine used in the Ford C-MAX, as well as several Citroen, Mini, Peugeot and Volvo models, features a timing belt driven water pump. As replacing the belt also requires the auxiliary drive system to be removed, Dayco recommend that all the systemsâ&#x20AC;&#x2122; components - timing drive and auxiliary drive - be replaced at the same time.

AS with all primary drive system jobs, the work should be undertaken when the engine is cold, so ideally the vehicle will not have been run for at least four hours.

in order to take off the belt, then remove the tensioner, followed by the crankshaft pulley. This will reveal the phonic sensor and the RPM sensor connector, which needs to be disconnected.

Remove the cowling from within the front wheel arch of the driverâ&#x20AC;&#x2122;s side to expose the auxiliary belt system.

Remove the lower screws of the timing case and then move the coolant reservoir to one side to gain access to the engine mount, which once the engine has been suitably supported from below, needs to be removed,

Slacken the auxiliary belt tensioner with a spanner and hold the tensioner in position with a 6mm Ă¸ pin (figure 1)

a mark on the crankshaft pinion and engine case. Loosen the bolt on the timing belt tensioner and remove both bolt and tensioner, followed by the timing belt. Replace the idler with the new one from the Dayco kit KTBWP4930 and tighten the nut to 35Nm.

Using another suitable pin, hold the fuel injection pump pulley in the correct position and then remove the water pump. Ensuring that the cooling system has been flushed through and no debris is present, install the new Dayco water pump, complete with its seal, followed by the new tensioner, taking care to position it as shown (figure 3). While observing its direction of rotating arrows, install the new HT timing belt, with its slack section facing the tensioner. With an Allan key, rotate the tensioner anticlockwise to tension the belt correctly and tighten the bolt to 25Nm and then rotate the engine and check the timing.

4 along with the engine mount flange. Then remove the upper half of the timing case, which allows the bottom half to be removed and exposes the timing drive system. Using a suitable pin, such as a drill bit, hold the camshaft pulley in its timing position. The crankshaft timing must be carried out with a pin inserted in a hole in the engine block (figure 2) and as this is difficult to reach, it is wise to paint

The correct belt tension has been achieved if the tensioner is positioned as indicated (figure 4). Naturally, repeat the process if necessary. Refit all the components in their reverse order, but check, and if necessary, replace the crankshaft pulley with Dayco DPV1068, the fastener for which should be tightened to 30Nm + 180째, and the auxiliary belt tensioner APV1076. However, Dayco recommend the auxiliary belt 6PK975 is always replaced. For more information regarding the OEM quality power transmission products in the Dayco range, email: info.uk@dayco.com or visit: www.dayco.com

www.dayco.com

We’ve thought out of the box to give you the best inside of it.

High tenacity. Timing belt kit.

The best of our service and improvement. All in a single box. KIT with HT belts constructed with a white fabric coating exclusive to Dayco. HT timing belts are the first choice of OE’s for latest diesel engine generation, like Audi 1.8, 2.0 L, Volkswagen 2.0 L TDI, Volkswagen 1.6, 1.8 and 2.0 L.

Dayco. The original power in motion.

™

Turbo charger problems and solutions The common causes and effects of turbocharger damage FORCED induction to maximise engine performance has been a growing trend for vehicle manufacturers (VMs) for some time, but even though they are therefore commonplace, turbochargers still represent a challenge to many independents undertaking their service or repair. For this reason, original equipment (OE) component and systems manufacturer MAHLE, has issued the following technical information to highlight some common causes and effects of turbocharger damage. Damage to the turbine is one of the primary reasons behind poor turbo performance, or even complete component failure and contamination of some form is generally responsible.

with adjustable turbochargers, blocked control mechanisms. Generally these effects are caused by poor quality engine oil, an overheating turbo or the immediate shut down of a hot engine. Therefore it is vital to use the correct grade of oil as specified by the VM and let a hot engine run for at least a minute before shutting it down. In addition, technicians must thoroughly clean the oil pan, and flush the oil following turbocharger damage to ensure that no foreign deposits enter the lubrication circuit and pay close attention to the necessary installation instructions and performance measures during engine tuning.

Oil matters

Naturally, observing the VMâ&#x20AC;&#x2122;s oil change intervals and replacing the filter with an OE replacement is a prerequisite.

If oil carbon enters the bearing case, (imageÂ 1) it can result in any or all of the following: blue smoke, the loss of engine performance, the loss of engine oil, contamination of the charge-air cooler, clogged exhaust gas cleaning system and

Oil carbon deposits in the oil pipe (imageÂ 2) can have similar effects to oil carbon found in the bearing case, but can also lead to excessive turbocharger noise and even total turbocharger failure.

The additional causes include an overdue oil change, incorrectly installed oil pipe or missing heat shield. The subsequent additional remedies include replacing the oil pipe and ensuring its correct installation and replacing the charge-air cooler and particulate filter if the turbocharger has needed replacement. Excessive oil consumption can often be due to a problem with the oil return pipe (image 3), which in common to the aforementioned oil related issues, means that oil can be forced into the turbine and the compressor, which can affect the operation of the internal components and can collect in the charge-air cooler. Probable causes include constriction or a bend in the oil return pipe, the use of sealing compound rather than a gasket set, the failure to replace the engine connection when replacing the return pipe, or even

ice or even a leak in the system from, for example, a split turbo hose. When it comes to the compressor wheel (image 5), stress is generally caused by dirty or deficient oil to the bearing, an increase in exhaust back pressure or a clogged air filter. To remedy these situations, technicians must carefully clean the entire intake

3 6

simply too much oil in the engine. Technicians therefore need to ensure that the return pipe is thoroughly cleaned if it is to be reused and whether reinstalled or replaced, a new gasket set must be used. In addition, the turbo must be replaced if any its internal components (VTG, by-pass, waste gate etc.) have become stiff.

Compressor related problems When it comes to the air intake side of the equation, contamination of, or stress to, the compressor wheel or compressor itself will result in blue smoke â&#x20AC;&#x201C; or black in the case of stress marks on the compressor wheel â&#x20AC;&#x201C; excessive noise (whistling) and contamination in the charge-air cooler. The causes can vary, but can include contamination entering the system from the crankcase vent (image 4), a build up of

system, replace the air filter with an OE replacement, clean or renew the crankcase vent and check the system for leaks. In addition, if fitted, the air compressorâ&#x20AC;&#x2122;s cylinder head must be dismantled and cleaned and flowing the replacement of the turbocharger and charge-air cooler, the mass air flow sensor must be checked. If the compressor wheel bearing is damaged (image 6), its clearance on the rotor shaft must be checked, the engine oil flushed and a new OE filter fitted with the addition of the correct grade of engine oil as specified by the VM. For more information about the quality products available from MAHLE Aftermarket, call the sales team on 0845 688 5007 or visit: www.mahle-aftermarket.com.

ON THE ROAD

Feather Diesel Services Diesel fuel injection specialists, Feather Diesel Services repair and recondition diesel pumps and injectors for cars and commercial vehicles. Formed in 1954, the West-Yorkshire based diesel specialist is renowned for its supply, maintenance and repairs for diesel fuel injection systems. Services: Pump and injector repairs, power testing and vehicle diagnostics, technical advice Contact: 01422 387 800 Website: feather-diesel.co.uk

How expert diesel fuel system repairs can be profitable for your business Feather Diesel offer specialist advice, diagnostics and repairs for independent garages

EQUIPPED with a sophisticated combination of technology, tools, equipment and knowledge, Feather Diesel Services offer a professional service that will add value to any garage business. With it's collection and delivery service, garages can quickly send problem pumps and injectors to the Feather Diesel workshop for expert examination and repairs. On arrival, your pump or injector will be assessed and you'll receive a report advising on the best course of action.

ON THE ROAD

Marketing Director, Jeff Morley explained: "Each job is assigned to one technician, they will carry out a physical examination and test the unit as appropriate.

have been to two or three other workshops before they come to us and often they have fairly simple problems.”

"We'll then send the garage a technical report and a cost of repair."

“The perception with any diesel specialist is that we’re expensive but we’ve got a lot of test gear, equipment and software here.

Once examined, Feather Diesel customers can either choose to have their original unit repaired, taking two two to three days, or replaced with a stocked reconditioned unit. As an alternative to sending individual parts, garages can arrange to book the complete vehicle into the Feather Diesel workshop for specialist diagnostics. With extensive access to the latest software, tools and equipment, independent garages can assure their customers correct diagnosis through this service while still selling labour. Managing Director Steve Smith told GW: “We tend to find that those who haven’t got the right equipment and try to do the job, often do so incorrectly or create other issues with the vehicle,” Smith explains. “It could be that we see vehicles that

Diesel fuel injection specialists

“The key issue is arriving at the right diagnosis on the vehicle before repairing the pumps and injectors.” A free technical support helpline is a good starting point for any independent garage dealing with a diesel fuel system fault. Specialist technicians are on-hand to advise on the correct diagnosis.

Vauxhall specialist creates 'workshop of art' What happened when Leo Dack opted for Dura's award-winning workshop furniture

AS a forward thinking, modern, and customer centric Vauxhall specialist, Vauxalist has developed a reputation for honesty and quality amongst their numerous customers. Since starting work experience in a Vauxhall dealership at just 15, Leo Dack has always had a passion for the automotive industry and started his own business at just 24. With a fruitful and ever expanding organisation, Leo made the decision to move his profitable business to larger premises. Part of the move entailed refurbishing the companyâ&#x20AC;&#x2122;s workshop in order to maintain the demand for their services that currently include MOT, service, repairs, diagnostics and wheel alignment.

Organisation and structure

The whole system has been finished in black grey, with vivid red back panels to create a professional finish in line with Vauxalist’s corporate identity.

Dura’s integrated workshop solutions As somebody who has made the were the perfect addition to Vauxalist’s motor industry his life, Leo understands larger premises where they now process the importance of having a workshop between 20 - 25 cars a day. that represents the standards customers have come to expect, whilst still being The expansion has created another organised and structured for technician four jobs within the progressive efficiency. organisation and they hope to build a As the workshop plays such a critical chain of garages under their new title the part in the profitability and efficiency of Dack Motor Group. his business it was important that it was designed right first time. “I was very impressed and the Leo wanted to not only increase the workshop's technical capability, 'Dura' brand stuck in my head.” but needed it to also be visually appealing and in line with his corporate identity. Director Leo Dack said “I first noticed Having revolutionised the traditional the Dura product when looking around automotive workshop environment with a BMW dealership, I was very impressed their unique range of modular furniture, and the 'Dura' brand stuck in my head. integrating everything needed for modern “Once I had located new premises I servicing from diagnostic equipment and started to design the workshop layout tools to oil and air reels, Dura were the and decided that a dividing wall would be only choice for such an investment into required to fully utilise the space. the Lincoln-based business. “I visited Dura to see what is available, I With an interest in both Dura’s 550 and felt like a kid in a toy shop. 600 ranges, Leo took the opportunity to visit Dura’s Brackley-based showroom, to After a few design proposals, I made compare the two ranges first hand. the decision to go ahead. The decision was made to opt for the “Dura arranged delivery installation, 600 range due to its flexibility, double which was very thorough – now, when thickness doors providing extra security standing in the workshop, it's like looking and style, and the 600mm deep cabinets. at my own Van Gogh.”

Seamless design Having built a 14 metre dividing wall in the workshop, Dura’s 600 cabinetry system was seamlessly installed into the 4 bay spaces. The new system features a 600mm fluid management system, multiple tool storage cabinets, high and low level storage cabinets as well as towel/glove dispensers and waste bins.

Dura’s innovative solutions have been adopted by the world’s most prestigious automotive brands including, Aston Martin, Jaguar Land Rover, Audi, Mercedes Benz and Ferrari, and as such has won both national and international awards including the Queen’s Award for Enterprise. To find out more about Dura visit www.dura.com or contact us on 01280 706 050.

Make Your Workshop a Centre of Excellence Inspire your customers, motivate your staff and enhance your brand, with Duraâ&#x20AC;&#x2122;s award winning workshop furniture

ON THE ROAD

BG Products demonstrates its range of oil pour-in solutions 'Seeing is believing' when GW visited customer Herts Auto Tek to learn more ANY service or product that adds value to a business has to be a good thing. The trouble is, with so many brands wanting your attention, it’s hard to know which services and which products will truly

BG Products BG Products manufactures its own products, specialised tools and equipment for automotive professionals. The brand prides itself for its ongoing research and development, striving to ensure ‘trouble-free’ motoring for every BG Customer. BG Product range: Fuel and oil conditioners, speciality chemicals and greases Special services: Component servicing, performance solutions, free engine protection plan Contact: 01284 777 934 Website: bgprod.co.uk Twitter: @BGGreatBritain

The dirty oil is drained from the Signum following BGEPR treatment

enhance your business as an independent garage. However, extensive laboratory and realworld testing provides proof that BG’s range of products and services do work – and they’re only too happy to demonstrate them in your workshop. Curious to find out more about BG’s oil pour-in products, Paul Dobbyn, Director of BG Products GB, offered to carry out one such demonstration on my car – a Vauxhall Signum 1.9CDTi. It’s a 2005 model with around 114,000 miles on the clock. My average MPG was already an impressive 49.9, so I was intrigued to find out what a fuel additive, engine cleaner and engine oil additive would do to my performance and economy. First up was BG’s diesel fuel system cleaner, BG244. The solution is poured into the tank and cleans the carbon that gets baked onto the injector pin tool which, Paul tells me, can interfere with the spray pattern and combustion.

ON THE ROAD

For the engine, it was BG Engine Performance Restoration (BGEPR).

The treatment boosted compression by 30 percent, with all cylinders now measuring 100PSI.

Oil pour-in products demonstration The car was then taken for a short drive to allow the BGEPR solution to get to work softening, emulsifying and dissolving the clogs of carbon in the oil. Paul explained that it’s these deposits that can impede normal piston-ring function; thus reducing fuel economy, lowering power output, and increasing harmful exhaust emissions and oil consumption. After an oil and filter change, the engine was treated to a dose of BGDOC, a special formulation designed to enhance the quality of the oil. A Vauxhall Astra, 1.6 petrol with 73,000 miles on the clock, was also given the BG treatment with BG44K fuel system cleaner, BGEPR and BGMOA engine oil conditioner.

The results Diagnostic results on the Signum showed an immediate ten per cent increase in compression across the board. Mechanical compression tests on the Astra showed even better results.

“...treatment boosted compression by 30 percent” Since treatment, I have covered more than 2,000 miles in my Signum, during which my MPG peaked at 55.3 before settling at 52.3. The biggest difference for me as the driver has to be the sharp, reliable throttle response – it’s once again a pretty quick car! Had I have been easier on the throttle, the average MPG would have been even better.

Becktec has it covered with Borg & Beck fully coated discs The benefits of complete disc coverage

WITH a phased introduction into its highly regarded Borg & Beck friction programme beginning last autumn, BECKTEC 100 per cent coated brake discs offer several clear advantages over the partial coated alternative. The first and perhaps most obvious, is that a complete coating provides protection over the entire surface of the disc, including vents,

mounting holes and stud holes, which not only means they always look great, they are corrosion free.

“...partial coating will always be vulnerable to corrosion ”

It also protects the discs from scratching, corrosion and oxidation. By contrast, a partial coating will always be vulnerable to corrosion at the point where the coating ends and the bare metal is exposed. In addition, because the BECKTEC coating improves the thermal properties of the disc, it spreads the heat more efficiently across the whole disc and prevents the heat build-up that can occur. Being water-based, BECKTEC coating does not use a solvent element in its manufacture, is kinder to the environment, and poses far less risk to those involved in its manufacturing process than a solvent-based product.

This is because technicians no longer have to inspect the discs for rust particles or surface corrosion, or remove oil residue that would normally be applied to a partially or non-coated disc to preserve its condition during its packaging/storage. As the BECKTEC disc is resistant to corrosion, it needs no such protection, and therefore no cleaning or preparation, it can simply be fitted, saving workshops both time and therefore money. In addition to fitting the BECKTEC coated discs, fitting Borg & Beck's double rubber BECKTEC shimmed brake pads will deliver improved noise reduction and anti rattle qualities, which is another major benefit to demanding motorists. BECKTEC shimmed Pads are also copper-free, making them less corrosive

“...technicians no longer have to inspect the discs for rust particles or surface corrosion, or remove oil residue that would normally be applied to a partially or non-coated disc.”

However, it is still solvent resistant and offers protection against petrol, oil, brake fluid, anti-freeze, power steering fluid and alloy wheel cleaner, so the discs always look at their very best.

to brake discs than inferior pads that have a more course formulation.

Workshop benefits

For more information about the premium quality products available from the First Line Group, call the sales team on 01869 248 484 or visit: www.firstlineltd.com.

BECKTEC discs also provide unequivocal benefits from a workshop

perspective, as they transform the fitting process into a hassle-free operation.

Plus, for total peace of mind, all Borg & Beck braking products come with a Two year/24 month warranty.

INSTALL WITH

CONFIDENCE! BECKTEC COATED BRAKE DISCS*

BECKTEC SHIMMED BRAKE PADS*

Offering a comprehensive range of over 1,400 products

ffering a comprehensive range of O over 1,300 products

igh carbon – No compromise on material H make-up or weight reduction

BECKTEC Coated – A water based coating using Zinc-Aluminium flakes which protects the disc inside and out against rust and corrosion which provides improved thermal properties resulting in better performance

E Specification – Compound made O from fine metallic fibres consistant with OE formulation

opper Free – Environmentally friendly, less C corrosive on Disc compared to more coarse formulations as seen on alternative pads

ECKTEC Shimmed providing double rubber B shims for improved noise reduction and anti-rattle qualities

omplete with wear indicators and fitting C kits where standard

Competitively priced for position in market

Regulation 90 Approved

o need to clean before installation, just N unpack and install!

Competitively priced for position in market

Supplied as pairs (unless ‘S’ suffixed)

EMIUM

Q UALIT Y

Make Borg & Beck your preferred choice for Braking! Heritage Reborn

* Borg & Beck BECKTEC coated Brake Discs and BECKTEC shimmed Brake Pads are being phased in to replace the existing range throughout 2015. You can identify a BECKTEC coated Disc by the logo on the packaging.

CABIN FILTERS

Did you maximise this Summer seller? DESPITE recommendations cabin filters are changed regularly, filter brands say they’re often left unchecked. UNPLEASANT symptoms like coughing, sneezing, headaches, asthma or cold and flu-like symptoms can all be reduced by cabin air filtration. Few realise the ‘tunnel effect’ where in car pollution levels can be six times those outside, as concentrated car fumes get sucked straight into the car. Whilst mileage intervals give a good guide, remember drivers commuting in heavy traffic, or in urban areas with poor air quality, should replace the filter more often - at least once a year.

Benefits of cabin filter replacement Pollen removal - the NHS say more than 20 per cent of the population are affected by hay fever during spring and summer. The debilitating symptoms can be eased with a clean cabin filter. Reduce airborne pollution - dust, soot or diesel exhaust fume particulates – now re-classified as carcinogenic – can all be caught in the filter.

Help asthma and allergies – with these conditions on the rise in the UK, and children particularly susceptible, it’s important drivers understand the options.

“There is still a significant proportion of garages that have yet to wake up to the cabin filter opportunity... ” Remove toxic gases - spending a little bit more on carbon activated filters will also absorb unhealthy gases such as ozone, benzole, sulfur dioxide and nitrogen oxide. There is still a significant proportion of garages that have yet to wake up to the cabin filter opportunity. A new cabin filter offers very clear health benefits to the vehicle occupants making this item an ‘easy sell’ as part of an annual service, after all,

CABIN FILTERS

Comline offers a comprehensive range of cabin and activated carbon filters covering over 95% of the European, Japanese and Korean vehicle parc

who would knowingly want to expose themselves or their family to polluted air which could ultimately lead to illness? Couple this with the typical lifespan for a cabin filter and you can quickly see how these parts can provide a steady stream of revenue for any garage. The major vehicle manufacturers realised this sometime ago and most dealers now include a cabin filter as an integral part of their servicing programme. Malcolm Rosher, Sales & Marketing Director | Comline

Does it need changing? Tell-tale signs the cabin filter needs

to be replaced include reduced air flow through the HVAC system, persistent bad smells or car windows misting up more readily.

Donâ&#x20AC;&#x2122;t forget the old filter One of the best ways to sell the benefits of cabin filter replacement is to show drivers the condition of the old one. If itâ&#x20AC;&#x2122;s choked full of soot, dust and dirt, you have a graphic reminder of why this simple job needs to be done regularly.

COMLINE FILTERS High quality filters built for your business

Fuel Filters

•

Oil Filters

•

Cabin Filters

A Performance Pedigree Comline has a long established filter pedigree; in fact, every one of the 1500 filters in the Comline range benefits from over 20 years of heritage in this product category. Manufactured in world-class production facilities, Comline filters deliver proven quality and consistent, reliable performance.

•

Carbon Filters

•

Air Filters

Best for Business The Comline brand has a very clear ethos focused on delivering high-quality product and genuine value for money to the aftermarket. Customers all over Europe are experiencing the positive impact of the Comline brand and reaping the benefits of a filter range that is truly best for business.

Put us to the test and see for yourself why Comline is one of the fastest growing automotive brands in Europe.

www.comline.uk.com | +44 (0)1582 578 888

DABmotion

New DAB video aims to get drivers listening Government say the 'future of radio is digital' but there's an awful lot of cars out there without DAB, creating a big opportunity for garages converting them

NEARLY 70 per cent of new UK cars now have DAB fitted as standard, yet very few drivers realise digital listening choices can be within easy reach for all. The short film below is based around DABmotionâ&#x20AC;&#x2122;s Tick Mark approved flagship DABmotion ROLA universal DAB conversion kit. This retails at under ÂŁ130 inc VAT, and uses patented AFC auto-retune capability, to deliver interference-free listening on the move.

DABMOTION “The DABmotion video is a marketing investment we’ve made to help drivers understand how simple it now is to access the wealth of DAB stations they enjoy at home in their cars,” said Mark Baker, Marketing Director DABmotion DABmotion ROLA uses a hide-away ‘black box’ interface to convert DAB signal and broadcast it wirelessly back through the existing car radio

“The DABmotion video is a marketing investment we’ve made to help drivers understand how simple it now is to access the wealth of DAB stations they enjoy at home in their cars.”

Digital radio roll out starts when coverage and listening targets are met... • Massive DAB infrastructure investment will see coverage reach FM levels this year • Digital radio’s ‘share of listening’ needs to reach 50 per cent - it reached 40 per cent in Q2 2015 according to RAJAR

The DRUK ‘Tick Mark’ helps motorists find best-in-class products and services

DABmotion distributors Celsus can also train and award the installer qualification needed for garages to advertise the Tick Mark as a ‘Registered DAB Installer’. DABmotion training covers fitting replacement DAB head units, DAB adaptors, antennae and fault-finding, with hints around antenna installation being particularly useful. To find out more about the opportunity, please visit www.dabmotion.co.uk, follow @DABmotion on Twitter or call 01202 664390.

DRIVING FORCES

“There’s never a dull moment in the automotive aftermarket”

IGA Director, Stuart James informs GW of the latest lobbying efforts in an industry that’s on the verge of ‘dynamic’ change as we meet up for a wide-ranging discussion HAVING joined the motor industry as an apprentice technician, Stuart has worked across a variety of areas within the industry for over 35 years and has been Director of the IGA since 2011. I caught up with Stuart to discuss the IGA’s latest lobbying efforts and, unsurprisingly, talk soon turned to the government’s 4-1-1 MOT proposals – an immediate challenge to public safety.

... 4-1-1 system would result in 55 additional fatal accidents every year, and over 2,000 injuries, of which 338 would be serious. In 2011, a study carried out by over 25 organisations representing the interests of motorists and garages found that moving to a 4-1-1 system would result in 55 additional fatal accidents every year, and over

DRIVING FORCES

2,000 injuries, of which 338 would be serious.

Under the current 3-1-1 system, 22 per cent of vehicles fail their first MOT, a figure that could rocket to more than 40 per cent should the extension get the go ahead, Stuart fears.

which consists of nine independent automotive aftermarket trade associations, the IGA is uniting with other members to defend the UK’s road safety record. It’s likely that an AALG awareness campaign will be drawn together to educate consumers, civil servants and ministers about the dangers of a 4-1-1 system.

“The thought that 22 percent of three-year-old cars are unroadworthy is a concern for me...”

“We believe consumers think the MOT is a good thing. “Having an automotive professional inspect their vehicle on an annual basis gives them the comfort of knowing that when they strap their children into the car, it’s safe to use on the road. “The thought that 22 per cent of three-year-old cars are unroadworthy is a concern for me and I imagine it would be a concern for consumers too, if they got to hear about it. “Their car may be roadworthy but the car coming in the other direction may not be.”

Connected Car Looking ahead at the longer-term challenges, the connected car is at the top of the list for Stuart. “The technological challenges ahead will be tough for independents but data access will be available in a way that it has never been before.” The RMI Standards and Certifications (RMISC) has been accredited to inspect

“The independent sector will have the legal entitlement to access any information for any car.”

The battle to fight these proposals will involve lobbying ministers directly through the RMI, which represents seven sectors across the motor industry and is often the first point of contact for government on issues concerning the motor industry.

More than just a single pronged attack, as a member of the Automotive Aftermarket Liaison Group (AALG),

Stuart advises garages, and consumers, to write to their local MP and express their concerns – IGA members have access to a letter template.

ISO standards and are likely to soon be the first accrediting body in Europe for security technical information, once final documents are signed-off in Brussels. “This will change the dynamic of

the industry; it will level the playing field completely.

information SERMI.

“The independent sector will have the legal entitlement to access any information for any car, once they’ve proved integrity.”

The accreditation will recognise the diagnostic capability of a garage and will act as proof that they have the ability to communicate with newer cars.

Integrity checks will be rigorous and will include proving a genuine, legal need to access data to repair cars for consumers. “Once you’ve proven this, it’s as good as a licence. “You will have access to the highest level of security information for all manufacturers and all of a sudden you’re in a pivotal place.”

IGA introduce Diagnostic Specialist Accreditation The IGA’s new Technical Committee has introduced Diagnostic Specialist accreditation.

under

DRIVING FORCES

Stuart said: “Through this new programme, we will audit garages to see if they have the capability to update electronic service records. “If they can prove that they have this all-round capability, we’ll give them the badge.”

Car Repair Plan Launched last year, Stuart explained that the Car Repair Plan is now entering its second phase. Consumers have started to use their plans to pay for servicing and repairs at participating Trust My Garage members, of which there around 650. “The consumer can now build up a savings scheme for future car repairs. “There’s no credit linked to it, it’s purely a saving scheme and they can spend their money in any of those 650 garages. “If the consumer has a problem with the repair they can come to us, so it offers that reassurance element too.”

The committee is formed of independent garages who work on the cutting edge of vehicle technology, testing the latest multi-brand diagnostic tools and assessing manufacturer websites using Pass-Thru, looking at the problems of today to seek the solutions for tomorrow. They will be the first UK garages accredited for manufacturer security

Don’t Get Struck Off: Around half of MOT scheme disciplinary suspensions are due to administrative failings.

MOT QUALITY CONTROL SCHEME Following the DVSA’s change in requirements for MOT QC, the IGA are oﬀering unannounced visits as part of the RMI MOT Quality Control Scheme. Unannounced visits are now the only way to achieve the lowest risk score in Quality Management for your Site Assessment Report.

• A dedicated team • Disciplinary assistance • Management training • Consulting DVSA on your behalf

Become an IGA Member Today The voice of the independent sector - We Lobby the Government on your behalf, give you access to the latest Technical Training, provide Business Support and Advice, oﬀer the IGA Car Repair Plan and much more.

enquiries@rmif.co.uk 0845 305 4230 www.IndependentGarageAssociation.co.uk 64

A candid glimpse into the mind of a vehicle technician

Tim Ferris, owner of Ferris Garage The Ferris family has owned the Garage at Feock since it was built in 1954. For the last three years, Ferris Garage has been voted as one of the top 50 small garages in the UK by Motor Codes coming 2nd in the South West region for the last two and the only garage in Cornwall to make the list for all three years. Location: Truro, Cornwall Garage: Ferris Garage Services: Servicing, repairs, diagnostics, welding, recovery, body repairs, car sales

VIEWING WINDOW

What was your first job? I would have been at a British Leyland garage so I would say it was probably something like a Mini service.

What was on your last job sheet? I don't get my hands too dirty any more, those days are long gone and I'm usually in the office now. Thinking back though, it would have been some time ago but it was probably an MOT.

What's the best car you worked on? The best car I've worked on I suppose is a Ferrari Testarossa. The quality of the car is just at another level. Thatâ&#x20AC;&#x2122;s going back about 20 years now but we used to service it.

And the worst car? It has got to be an MGB V8,

VIEWING WINDOW

just because there's no room to work on them. Dolomite Sprints weren’t very good for that either actually. You can probably guess from my answer that my time goes back a little bit.

What's your ideal day off? Well, I’ve got one coming up. My prospective son-in-law will be taking me to Jonathon Palmer’s Race circuit. It's an absolutely super day out and I can't wait for it!

What profession would you be in if you wasn't a vehicle technician?

This Ferrari Testarossa is the 'best' car Tim's worked on

What's the most useful garage tool you have used? The two-post ramp that lifts all four wheels off the ground has to be one of the most useful pieces of equipment that I've ever come across.

What's the most useless garage tool you have ever used? We've had several to be honest! Going back a few years, we spent a lot of money on the big old Sun diagnostic machines but they soon turned out to be a bit of a dinosaur. We got all of the large diagnostic equipment just as everyone else was moving over to computer systems. It’s still here now, sat gathering dust in the corner.

What do you listen to in the workshop? The lads listen to BBC Radio 1, I’m a BBC Radio 2 person myself but I’m happy to keep the lads sweet and let them listen to Radio 1.

A professional dancer. Me and my wife do dance and it just seems like it would be a nice profession to be in. Argentina tango or ballroom Latin, something along those lines. Vincent and Flavia would be my idols, what a nice way to make a living.

What was the most embarrassing moment of your career? Probably answering these questions, more specifically my last answer!

What is the highlight of your career so far? In 1980, whilst part way through my apprenticeship, I took two Minis around the world to raise funds for Save the Children's Fund Stop Polio Campaign. I use to do a lot of motorsport and I was rallying a Mini Cooper S at the time. The local garage where I learnt my trade was asked to prepare these two Minis to go around the world. The chap that organised it all asked me if I’d like to come along to keep the cars going. And so I was off, away for 13 months, crossing the Sahara Desert, the Amazon Jungle, South America

VIEWING WINDOW

Tim and Tony Clarke in Nairobi on their Stop Polio Round the World adventure in 1980

and overland back from India. The Minis covered over 60,000 miles. Yes, that's definitely the highlight of my career.

What is the biggest challenge the industry faces at the moment? I think it has probably got to be telematics. It brings a real possibility of freezing the independents out of business. It makes you wonder how much longer small independents will be about. It would be interesting to see how it all plays out ten or 15 years down the line. I think the dealers will have it tied up so tight by then that it will make it very difficult for us to work on anything, certainly modern cars. I do think there will be a job for pre-

Tim's staff at Ferris Garage

complicated cars and I think the older cars that donâ&#x20AC;&#x2122;t have too much electronically going on will probably go up in value because those are the cars that independents will still be able to keep going, for much cheaper too.

DIFFICULT CUSTOMERS

Anonymous customer tales from the service desk

The grumbling DIY mechanic MR JONES owns a 2001 Vauxhall Astra, which he maintains himself – or so he says Mr Jones has been a customer of ours since we opened back in 2003 and comes into the workshop every year for the annual MOT and the odd bulb replacement. For the last few years, his car has failed the test and has had to have work done, for which he grumbles and makes our poor receptionist feel as though it’s all her fault. We all have these customers don’t we? Our Mr Jones pays his bill and every year we suggest to him that he has the vehicle serviced but it’s always the same response: ‘I know all about cars, I can sort it myself.’

The customer called us to say he was annoyed as the car had only recently passed the MOT and asked us how we allowed this to happen.

“... lack of oil and neglect.” Our diagnosis revealed that the gearbox had seized though lack of oil and neglect. Mr Jones was now facing a huge repair bill running into hundreds of pounds and decided that he would scrap the car and buy a new one. He recently brought his new pride and joy into the workshop last week for a service and yes, you guessed it, he looked at the

Last year his car failed the MOT on a number of items, nothing major.

“I know all about cars, I can sort it myself.”

We replaced the discs and pads all round and after the work was done he went away, grumbling and looking at the invoice with despair.

invoice and walked away grumbling, much to the amusement of our reception staff.

Two months after the MOT the car was recovered by Green Flag because it had broken down on the motorway.

As I always say, our customers are our business and without them, we wouldn’t have a business!

We love looking after the Mr Joneses of the world.

UK Worker of the Year organisers announce new sponsorship deal ASDA’s George gets behind UK Worker of the Year 2015 THE partnership will see ASDA stores stock a brand new range of Genuine Dickies clothing, the supermarket retailer will also become a new sponsor of the UK Worker of the Year competition. UK Worker of the Year, a competition run by Dickies and currently in its sixth year, aims to recognise and reward hard workers in the UK on a daily basis. The competition winner will be announced at The UK Worker of the Year 2015 presentation event on October 17, 2015. The winner will receive the luxurious choice between a Ninja 300 Kawasaki and £5,000 in holiday vouchers. With George now on board, the winner will now also receive a staggering year’s free shopping at ASDA, consisting of £100 per week in vouchers to spend in store or online for 52 weeks. The winner will also receive the opportunity to win a life-changing £100,000 in cash once they are announced the winner, by predicting the top six of the final MCE British Superbike race in October. Maurice Morton, sales and marketing director at Dickies, commented: “We are delighted to have teamed up with the team at George, and their backing of the UK Worker

of the Year competition is certainly going to take the competition to new heights. “With the new range of genuine Dickies clothing coming out exclusively to ASDA stores, it tied in nicely to have the team get behind the initiative to reward hard worker in the UK. We look forward to working closely with the team moving forward.”

“...offering a fantastic incentive of a year’s free shopping to this year’s winner.” Jonathan Tillery, Senior Buying Director at George, said: “Dickies is a well-known brand and workwear specialists, and we are thrilled to be exclusively selling the Genuine Dickies brand at George. “Getting behind the UK Worker of the Year 2015 competition was a no-brainer for us, and we are fully behind such a great initiative. “We are hoping that we have spiced up the competition further by offering a fantastic incentive of a year’s free shopping to this year’s winner.” To enter this year’s competition, just visit www. ukworkeroftheyear.com – entry closes at 11.59am on September 25, 2015.

DISCOVER THE DIFFERENCE Elstock, is part of BORG Automotive, one of Europeâ&#x20AC;&#x2122;s largest remanufacturing groups. Elstock supplies premium high quality products within the aftermarket, with one of the UKâ&#x20AC;&#x2122;s widest ranges. Elstock products are competitively priced and provide the end user with the highest quality product and service. Individually tested to meet OE standards, all Elstock products come with a two year unlimited mileage warranty - ensuring full peace of mind.

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