HOW CAN I HELP YOU???
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IMPROV ISE !!!! #1 YOU: Caller TO: Doctor’s receptionist ACTION: Answer the phone/ ask for an appointment if any
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cancellations
IMPROV ISE !!!!
#0 YOU: Caller TO: Dr.’s office ACTION: Complain about the Dr’s assistant
#2 YOU: Patient TO: Receptionist ACTION: Schedule an appointment
#9 YOU: Caller TO: Dr.’s office ACTION: Cancel an appointment
#3 YOU: Caller TO: Dr.’s office ACTION: You feel sick and you need to see a DR.
#4 YOU: Caller TO: Dr.’s office ACTION: Reschedule an appointment #5 YOU: Caller TO: Dr.’s office ACTION: Ask a question about a bill
#8 YOU: Caller TO: Dr.’s office ACTION: Confirm an appointment #6 YOU: Caller TO: Dr.’s office ACTION: Request a prescription refill
#7 YOU: Caller TO: Dr.’s office ACTION: Talk about an emergency