Current state of aiesec india quality

State of Quality: AIESEC India January – May 2013

Statistics

No. of Responses 309

Response Rate: 24%

)

Fire Fighting Matched

Realized

Completed

Follow-up Requested

48

Follow-up Requested

55

Follow-up Requested

24

Open Cases

7

Open Cases

0

Open Cases

0

In Progress Cases

5

In Progress Cases

2

In Progress Cases

2

Closed Cases

36

Closed Cases

53

Closed Cases

22

Self-select issues (Level 1)

TOP REASONs OF PROMOTE RS

Cross cultural understanding & awareness Personal Development Opportunity to create positive societal impact

Comments

It’s really great to get the opportunity to go for an internship . It improves your level of understandin g when mingling with people.

It is a very great experience. I hope I can join the exchange once more in the future.

Now I have friends all over the world.

Self-select issues (Level 1)

Comments During the internship, the host LC should provide the facilities mentioned in the JD

AIESEC support during the experience Opportunity to create positive societal impact Personal Development

In my internship, only 4 nationalities were there. I had no interns living with me in the accommodatio n. The home and the host LC are not professional at all.

And also while i was sick no body cared and asking how i am or what the doctor said is the least they can do.

TOP REASON s OF Detractors

Current State 1. More than 95% of members and team leaders of AIESEC India did not know how to use NPS system. ( assessment as per feedback & user login tracks from customer Gauge) 2. There was no clarity on NPS Implementation inspite of the fact that it was a pilot taken up by India in 2012.

3. The quality of iGCDP delivery used to drastically decrease during peak cycle and no analysis could be done to understand problem.

4. It was challenging to take pro-active qualitative measures due to lack of understanding.

Goal • Our goal was simple – To provide more and better experiences.

• The measurables goals are given in the section below.

For us, It was certainly

& that’s what we said 