CONNECTING YOUR WORLD
From unbeatable mobile quotations to advanced Cloud and Digital solutions, Dialogic provides you with a service you can trust, throughout Northern Ireland Whether your organisation is large or small, our Account Managers will happily visit you at your premises to comprehensively assess your business and tailor a customised and cost effective solution to fit your ever changing requirements.
Our solutions include: • Business Smartphones and Mobile Devices • Mobile Device Management and Data Security • Business Landlines, Broadband and VOIP • Cloud Solutions, Online Storage and Security • Digital IT Solutions, Office 365, Box, McAfee • Full Account Management Our focus is on trust, security and integrity, providing you with the latest technologies ensuring your team is mobilised, productive and costs are kept to a minimum. To obtain an initial appointment with us, please contact our team on: 028 9521 5600 or 028 7134 1111 dialogictelecom.com
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Dialogic Telecom announce extension of Strategic Partnership with O2 Dialogic Telecom is delighted to announce it is the only Direct Partner with the O2 network in Northern Ireland
Dialogic’s founder and Managing Director, Richard Craig
We were delighted when Richard told us that he had come up with a solution to our problem. It works smoothly and reliably and we have found installation to be extremely simple and efficient. John Coyle, Metro Surveillance Group www.businessfirstonline.co.uk
n April 2015 the O2 Direct Partner Network replaced the brand’s Centre of Excellence Scheme. O2 Business announced that the new programme will allow it to focus on developing deeper relationships with selected Direct Partners. This is an exciting initiative which marks the biggest change to the partnership approach for a number of years. Dialogic’s founder and Managing Director, Richard Craig has been dedicated to the network for almost 20 years. This trusted relationship began when he owned a number of retail outlets. In 2001 Dialogic was awarded Distribution status and, as the only O2 distributor in Northern Ireland, became influential in the development of the O2 network throughout
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the province. The company has evolved and now focuses on the provision of telecom solutions solely for the business sector. A corporate account manager will meet with the customer in their own environment, assess their communication needs and provide a bespoke solution for their business. Dialogic Telecom is looking forward to offering the benefits of the new Direct Partner relationship to all businesses in Northern Ireland. Richard says he is confident that the combined experience, expertise and reputation of Dialogic will give customers the assurance of a service that is professional, affordable and up to date with technology trends. O2 has increased its focus on digital solutions for business by releasing a strong portfolio of new products. Adam Craig, a Corporate Account Manager from Dialogic Telecom has recently undertaken full training and accreditation via the O2 Digital Trusted Advisor Scheme.
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We have been dealing with Dialogic for a number of years now and are extremely happy with the service they provide. They visit us on site regularly and keep us up to date with the latest deals and offers which we can avail of. We would definitely recommend them to other users.” Leona Kirwan, McCloskey International Adam says, “We are excited by the opportunity to offer our customers new and innovative digital services to partner their telecoms package. At Dialogic we understand that businesses constantly look to keep up to date with new trends and stay ahead of the competition. “It is increasingly more important for them and their personnel to be mobile and able to access their information at any time. Combined with O2’s 4g network and the newest handheld devices the digital products will enable customers to be more efficient, more flexible and more secure. “We are confident to recommend these products to customers as we see their value when using them in our own working environment. Microsoft Office 365 allows easy access to emails and to synchronise staff calendars making us even more productive and efficient. Box enables us to collaborate and share files inside and outside of the company while still allowing for the security and content control that is increasingly more important in a digital age. This is all done reliably from any device, anywhere, using the Cloud.” Richard encourages his team to embrace the challenges that change and innovation bring. Technology is evolving rapidly and a
growing company cannot afford to be static in this environment. Such a challenge arrived at the door of Dialogic Telecom last year when a retail solution was required to improve communication for customers visiting unattended Petrol Stations in Northern Ireland. Dialogic provided a state of the art VOIP system to enable all of the petrol pumps to link to one control room. John Coyle from the Metro Surveillance Group said, “We were delighted when Richard told us that he had come up with a solution to our problem. “It works smoothly and reliably and we have found installation to be extremely simple and efficient. Actually the best part of the system is that all of the call traffic is free, with no costs associated with the transmissions. “We are expanding rapidly and so, from our perspective, having Dialogic Telecom as our partner has been the obvious choice. Their service is exceptional in a market where such suppliers can lack integrity. With Richard and his team, I have no such anxieties.” Richard is looking forward to the next phase of expansion and feels that this is an exciting time for Dialogic. He is confident that O2’s commitment to a strong 4G data network will further increase efficiency in business communications Integrating workflow management software with existing mobile devices will also become more accessible and will streamline interaction between the field and the office. We know how to keep our customers happy and our renewed partnership with O2 will allow us to build and enhance this relationship. Leona Kirwan from McCloskey International recently said, “We have been dealing with Dialogic for a number of years now and are extremely happy with the service they provide. “Their technical knowledge is outstanding, they provide a high standard of customer service and the staff are always happy to deal with
our queries however small or large. “They visit us on site regularly and keep us up to date with the latest deals and offers which we can avail of. We would definitely recommend them to other users.” Dialogic Telecom would be delighted to offer their services to your company also. We will comprehensively assess your needs and tailor a customised and cost effective solution to fit your requirements. Our staff are regularly trained and updated to ensure your business receives professional advice on the latest technologies alongside outstanding account management. For further information please contact our Customer Service Team on: 028 9521 5600 or 028 7134 1111 or visit us at www.dialogictelecom.com
Adam Craig, Corporate Account Manager
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Understanding how VOIP can work in your business I n a nutshell, VoIP allows you to make and receive telephone calls via an internet connection irrespective of your geographical location, as opposed to a traditional fixed telephone line. If you aren't very computer savvy, don't panic – you can still make and receive calls on a VoIP phone that sits on your desk if you would prefer to continue pressing buttons on a keypad and picking up the phone when it rings. However, if you like the idea of embracing cloud technology there are a number of apps and softphones (software phones) you can use on your desktop, laptop, tablet or mobile. However, the problem for so many people is they don't understand exactly what VoIP (Voice over Internet Protocol) is and how it can benefit their business. If this is you, don't worry; just read on.
How does it work? VoIP allows you to create virtual phone lines using an internet connection, to connect calls via a network of VoIP servers which are hosted by a provider. Voice signals from an ordinary telephone, which are carried over the PSTN (public switched telephone network), are converted into a digital signal which travels over the internet, and is converted back. And what's more, because it's all in the cloud there's no kit to worry about installing and maintaining; simply buy, plug in and you're ready to go.
But enough of the technical details, what can it do for your business? More and more people – and businesses – are migrating from traditional fixed lines to IP services. The 2014 Ofcom Communications Market Report revealed that call volumes from fixed lines fell by 10.7 per cent in 2013, an even higher rate of decline than the 7.7 per cent drop in 2012. The report also disclosed that the total number of fixed business lines fell by 0.4 million in the same year. This equates to a fall of 4.7 per cent year on year, and 2.3 million (21.8 per cent) fewer fixed business lines than there had been at the end of 2008.
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So how can businesses benefit from VoIP?
and your business complete flexibility.
The reasons for this migration vary from business to business, but below are some of the typical benefits that attract new users to a VoIP system.
Features available VoIP brings with it a whole load of features readily available whether it be to make your business appear more professional, larger than it actually is, more flexible or more costefficient. If you spend a lot of time on the road visiting clients you may find Call Forwarding a useful feature, as this allows you to configure certain calls to ring on any external device such as a mobile phone – you may choose to divert all calls if you know you're going to be away from your normal place of work, or only calls that aren't answered after a custom amount of seconds. Other popular features include Call Recording, IVR and Hunt Groups.
Simplicity and flexibility Wouldn't it be great if you were moving office and instead of having to get an engineer out to install a pile of hardware and telephone lines, you simply unplugged your phone and plugged it in to its new location and everything worked as normal? With VoIP you can do exactly that. Also, don't forget about the costs involved in moving or expanding if you use a traditional fixed line including porting numbers, installing new lines and the labour costs involved in these, which can be quite significant. With a VoIP system, all that is required if you wish to add new locations or new phones is a simple account upgrade, which is often free of charge and can be implemented within minutes. Disaster recovery VoIP acts like any other IP-based application, in that it is not tied to a fixed location. What this means is that in the event of a disaster, whereby your normal place of work is closed or out of bounds, you can still access and use your normal business phone. One way to think of it is to think of the same way in which you use email. Regardless of where you are, as long as you have internet availability you can access your emails. VoIP is no different, allowing you to extend your office to any location you choose giving you
Save money Likely to be the trigger that prompts most people to research VoIP providers in the first place, is the cost saving ability VoIP has over traditional fixed line providers. In relation to call costs you can expect to make savings of up to 50 per cent in comparison to traditional fixed line providers, while of course there is also no line rental fee with a cloud-based VoIP system. Aside from these operating costs, you've also got to factor in the ability to save money on what it would cost you to upgrade or maintain any equipment associated with a traditional PBX phone system, compared to VoIP which only requires an internet connection and a VoIP phone.