Coinslot 2328 digital

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Industry news Seaside amusements Service report Latest machine charts B2B Listings For sale, wanted + opps Comment and opinion Newsweek & Diary

On the day filming began, I was put in a disguise to avoid detection from staff... 23

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Overview: Gaming Machine T

he Gaming Machine Technical Standards, published on the Gambling Commission website, incorporate all the revisions made to gaming machine technical standards from September 2007 onward. These standards are the Gambling Commission’s up to date requirements with respect to game features, display

notices and general machine operation, including metering.

A Commission spokesperson stated: “Operators or end users should not rely upon these standards as a measure of reliability, quality or minimal security standards.”

These standards permit equivalence between different types of technology and do not specify

proprietary products or technologies.

Testing regimes for these standards will permit equivalent international standards (ISO).

The Commission concluded: “The technical standards are not intended to limit game content or the use of new technological development provided that the objectives of the standards are met.”

Funding row erupts over Skegness tourist attraction plan SEASIDE RESORTS

Major UK seaside resort Skegness is missing out when it comes to funding to support tourism projects, according to a local councillor. ouncillor Mark Anderson said Lincolnshire County Council C needed to invest more along the coast. Skegness attracts more than four million visitors each year, generating £480m for the local economy, yet calls to help the town to become a yearround resort have fallen on deaf ears.

Anderson’s comments came after funding for a £1.2m attraction in Skegness was turned down by the European Regional Development Fund.The county

council said it was up to private business to lead investment.

The bid was for funding to create a covered walkway between Skegness Pier and Botton’s Pleasure Beach, with stages at either end.

Anderson, a Labour member of East Lindsey District Council and Skegness Town Council, said although the bid made it to the final stages, the contribution needed from local businesses was too much in the short term.

He believes the county coun-

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INDUSTRY

ESSENTIAL GUIDE

Survey sees seaside suffering

Service at your command 4

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August 9 - August 15, 2013 • No. 2328 • www.coinslot.co.uk

Machine Technical Standards

Commission issues transparency reminder TECHNICAL STANDARDS

The Gambling Commission has issued a game transparency reminder for operators of coin-op machines which offer casino gaming content. ith the current trend for emulating casino-style games firmly in mind, the Gambling Commission has despatched a reminder to licensed operators that gaming machines offering games presented as recognised games of chance, such as roulette or blackjack, must be transparent in informing players where those games differ from their ‘real’ equivalents.

This follows a recent case in which a category B3 game which was presented and described as a random roulette game when that was not the case.The game was found to be operating under game rules that were different to the equivalent real game of roulette.

This was not made clear to players.

The Commission considered this to be a potential breach of the gaming machine technical standards and contrary to ensuring gambling is conducted in a fair and open way. Following intervention by the Commission, the licensed operator concerned, to his credit, quickly made amendments to the game.

The Commission’s national compliance manager for gaming machines, Stuart McPhee said:“If a game plays differently on a machine when compared to the recognised real game it is designed to look like, then any game rules must make that clear.”

He added:“Manufacturers, suppliers and retailers should assure themselves that the rules of any casino variant style games are transparent, to ensure customers understand them. Failure to do so

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cil, which is run by a coalition of Conservatives, Liberal Democrats and Independents, should now step in and help fund the scheme.Anderson said:“We are not getting our fair share - the county council only invested £300,000 last year.To put that in perspective, East Lindsey (the local authority) invested about £500,000. We have got some of the most severely deprived wards in the UK along the coast and our young people are crying out for jobs and training.”

“We cannot be a 12-week economy any more,” he added.

Conservative county councillor Colin Davie said Mr Anderson’s comments were ‘hugely

unfair’. He responded: “We are investing massively in the coastline, which is not just Skegness.”

Regarding the covered walkway, he said:“I don’t think it is a dead project - I think it can come back but it is going to need to see a greater level of contribution from the private sector. I expect all businesses to start putting some of the profits they make every year back into their businesses so the tourism industry can grow.

“Quite honestly, the county council does not own Skegness and it does not own the foreshore - most of it is owned by the town and district councils and businesses.”

could lead to formal regulatory action for breaching the Gambling Commission’s technical standards.”

The Commission’s Gaming machine technical standards require that “if a gaming machine offers a game that is recognisable (for example poker, blackjack and roulette) and is described as such by title or visual presentation and the chances of winning differ from an equivalent real game, this must be made plain to the player either via the artwork or help menus. In any event the rules of the simulated game must be clear and transparent to the player”.

Additionally, if a game is misrepresented, or its rules or functioning are not transparent to the player, the Commission considers this to be a breach of the second licensing objective -‘ensuring that gambling is conducted in a fair and open way’.

With coin-op game developers constantly looking at ways to hang on to the coat-tails of the B2 (fixed odds betting terminal) sector, whose success has been helped by being able to offer the likes of blackjack and roulette, the message coming from the Gambling Commission is very much ‘proceed with extreme caution’.

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Felixstowe arcade owner looks to expand

Report exposes poverty in coin-op strongholds

OPERATORS

harlie Manning, owner of Manning’s Amusements in C Felixstowe, has submitted

SOCIAL STUDY

Better housing and transport links are vital if seaside towns like Rhyl, Margate, Clacton-on-Sea, Great Yarmouth and Blackpool are to overcome deep-rooted levels of poverty, according to a new report. study by the Centre for Social Justice, entitled Turning The Tide, has singled out a number of traditional seaside resorts as facing levels of poverty similar to some of the country’s most deprived inner city areas.

The report examined five coastal towns - Rhyl in North Wales, Margate, Clacton-on-Sea, Great Yarmouth and Blackpool.

It found that on key measures of poverty school failure, teenage pregnancy, fatherlessness and lone parenting, and worklessness - they have problems as severe as deprived inner-city areas.

Christian Guy, the CSJ’s director, said: “Some of these areas have been left behind.We must ramp up efforts to revive Britain’s coastal towns, not just for visitors but for the people who live there.”

In one part of Rhyl, twothirds of working-age people were dependent on out-of-work benefits.

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Meanwhile, 41 per cent of adults in Clacton-on-Sea had no qualifications almost double the average for England and Wales.

Blackpool local authority had the highest rate of children in care in the whole of England - 150 per 10,000 population - far exceeding the English average of 59, it said.

The CSJ said much of the accommodation in the five towns had been acquired by private landlords and converted into ‘extremely cheap’ housing, attracting people living on low incomes and welfare claimants, as well as less economicallyactive people such as single-parent families and pensioners.

In Blackpool, the local council believe an abundance of cheap accommodation is a magnet, as old faded guest houses are turned into bedsits.They are trying to contain the situation by forcing landlords to get licences. But councils in London and

the Midlands have approached Blackpool landlords looking to find cheap accommodation for some of their residents - a poor town, attracting poor people.

It also found councils in high-cost areas were taking advantage of cheap accommodation in seaside towns by using them to house vulnerable people.

As a result, coastal towns were becoming “veritable dumping grounds for groups such as care leavers, people with substance abuse problems, those with mental health issues and ex-offenders”, it said.

CSJ director Christian Guy said living standards in some of the UK’s bestknown coastal towns had declined ‘beyond recognition’ and locals were‘bearing the brunt of severe levels of social breakdown’.

“We have found inspiring local people, services and charities working

hard to turn things around, but they are struggling to do this alone.

Some of these areas have been left behind.We must ramp up efforts to revive Britain’s coastal towns, not just for visitors but for the people who live there,” he said.

The report said of Margate: “The road to Margate’s regeneration is long and there is no quick fix for the malaise of social and economic issues plaguing the area.”

On the plus side, however, it recognised the work being done by organisations like the Margate Task Force - which brings together 14 differ-

ent agencies to tackle housing and regeneration - and praised the impact of the Turner Centre.

The CSJ’s report added: “The road to Margate’s regeneration is long and there is no quick fix for the malaise of social and economic issues plaguing the area.”

Cllr Iris Johnston, Thanet council’s cabinet member for community services, said a lot was already being done, concluded on a positive note.

She stated:“We are getting there... the issues are changing day by day.There are good bits and bad bits but there is more optimism now.”

Keeday Leisure acquires Abbey Leisure acquisition, especially as we’ll be keeping on all of ong-standing amuse- Abbey Leisure’s existing ment and gaming oper- staff, who can now look ator Keeday Leisure has forward to a good, posiacquired Preston-based tive future.”

Keeday Leisure, which outfit Abbey Leisure in a bid to strengthen its pres- was established in 1970, ence in the north of Eng- operates coin-op equipment to pubs, regional land. breweries, national brewManaging director eries (tenanted and manCharles Baker told aged), members clubs, Coinslot: “We’re pleased universities, Armed to announce this latest

OPERATORS

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Forces and amusement arcades. Baker believes that his business has grown over recent years due to ‘innovation and foresight’. The move will see Abbey’s directors Derek Wright and Steve Robinson taking more of a ‘back seat’ in the immediate aftermath.

Keeday’s new arm will operate from its depot in Bury, Lancashire. While

understandably buoyed about the Abbey acquisition, plans are afoot to continue expanding in the north of England, revealed Baker. He concluded: “We’re looking to make further inroads in the north and gain even more momentum in other areas.”

Keeday currently has four offices located in Lancashire, Leicester-

shire, Lincolnshire and South Yorkshire.

proposals to the borough council for a licensed bowling and amusements venue in Ipswich, which has been earmarked for a former factory on the town’s Star Lane.

If the project is given the green light, it would include five bowling lanes, gaming machines, a bar and an American-style burger diner.

Manning said:“It is going to be just off the waterfront so it is a good link between the waterfront and the town centre.With UCS and student accommodation just opposite us as well, it is going to be a great spot for students.A lot of the feedback we have had is from people saying Ipswich needs something new and different. We will serve alcohol and food but it will be good quality and the ten pin bowling and entertainment will make a well-rounded evening.”

A decision is not due to be reached on the proposals until the end of September but Manning is confident they will go through.As well as offering people a place to enjoy games and food, there will also be rooms where people will be able to hold different functions, with live entertainment also planned.

Manning added:“The first floor is the private rooms for functions and the ground floor is the main use of restaurant and bowling. It won’t be fine dining but it will be good quality and with a couple of fun challenges as well.”

It is thought the building will take about three months to refurbish and it is hoped it will be open by the end of October.

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Games Warehouse unveils new content innovations

FSB calls for sustained rise in bank lending

CONTENT

BUSINESS

ew SWP content for the Paragon games terminal is coming soon, according to Games Warehouse.The Chase (ITV Studios) and Pointless (Endemol/BBC) are headline SWP games for the v7.0 software release in September.A company spokesman told Coinslot:“Games Warehouse is the only SWP developer continuing to invest in premium branded content and the cashbox performance of both these games across the connected estate has been extremely encouraging.”

Furthermore, the Casino Zone of v7.0 will also include a new Cat C game, Texas

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Hold’em Poker.The original top-earning SWP classic, outlawed by the Gambling Commission, has been reconfigured as a legitimate Cat C content item and will boost Paragon cashboxes this coming September.

Elsewhere, Gold Strike, Games Warehouse’s five-reel slots game, is now live on the Sky Vegas online gaming platform and ‘has got off to a flying start’. September will also see the release of the game to Sky’s mobile platform.

Commenting on the release, Bob Parker, Sky’s head of games, said:“We are extremely excited and proud

The Federation of Small Businesses continues to bang the drum for banks to keep on lending to small firms. ommenting on the Money and Supply C data from the Bank of

to be first to market with GamesWarehouse by launching their great new Gold Strike game on Sky Vegas. It continues our approach of sourcing the best games in the industry,games that really engage with players, and we

Video game research shows growth in casual gaming

will be certainly adding more GamesWarehouse content to both our desktop and mobile portals. The early performance of Gold Strike has smashed all our expectations and we look forward to a long and successful partnership.”

England which showed lending to small firms rose by £0.2bn in June, but fell £0.5bn in the six months to June, John Allan, national chairman, Federation of Small Businesses, said: “It is encouraging that lending to the smallest firms has risen in June, but for a lasting impact

we need to see this over a number of months. We have already seen the price charged by the banks for finance fall since the introduction of Funding for Lending.”

Allan concluded on a wary note, stating: “However FSB member data shows that over the past several quarters, four in 10 firms see applications refused from the banks.”

Here Come The Games!

Golden Dragon

CASUAL GAMING

he website Research and Markets has announced the addition of the Video TGaming Market Report 2013 report to its offering and casual gaming, which has inspired the likes of recent coin-op redemption pieces Doodle Jump and Temple Run, has seen a huge upsurge.

A major growth segment in the video gaming industry in recent years has been casual gaming.These relatively simple and cost-effective games are mainly aimed at mobile devices, and have been driven by the proliferation of smartphone ownership in the UK, and via the significant growth in the tablet computing sector.

Such games, while cheap to play, are able to be sold to the mass market and have proven extremely popular among demographics not traditionally associated with the video gaming market.

Over the next five years,the home video gaming industry is expected to experience a period of strong and prolonged growth.

As software releases accelerate, and demand for the new consoles rise, growth in the market is expected to become increasingly significant from 2014. However, as the console market reaches saturation, growth could be become increasingly subdued by 2016 or 2017.

In 2012, the authors estimate that the value of the UK home video gaming industry exhibited a decline of 6.3 per cent in

comparison with the previous year.This fall is attributable to the maturity of the current generation of home video gaming consoles, released in 2005 and 2006.

However,in 2012,Nintendo was the first of the major console manufacturers to release a new, eighth generation console, with the launch of the Wii U. Despite this, with no new gaming platforms from Sony or Xbox, the market for gaming hardware, software and accessories remained depressed.

In 2013, however, Sony and Xbox announced plans to release their entries into the eighth generation of console gaming, the PlayStation 4 and Xbox One, both of which are expected to be launched in the final quarter of 2012.This, alongside full-year sales and an increasing number of software releases for the Wii U, is expected to boost demand in the market in 2013 and beyond.

Volatility

1 - 2 - 3 - 4

Features

1 - 2 - 3 - 4 - 5

Reel Symbols

1 - 2 - 3 - 4 - 5 - 6 - 7 - 8

Design Brief

Classic - Themed - Licensed

Category

New Concept - Established Concept

Progressive

Yes - No

Pots

1 - 2 - 3

Description

A new concept offering a simple base game with traditional Jack, Queen King and Ace symbols and three progressive pots. Add to your Jackpot King or new TS 22 cabinet.

(1 = soft)

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INDUSTRY AMUSEMENTS LEISURE

B2B COMMENT NEWSWEEK REPORT The essential guide to one of the industry’s most under-estimated sectors - after sales and service. 11

Whitehouse bags ‘flying licence’ just in time PLUSH

offering from and gift supply speTcialisthetoylatest Whitehouse Leisure is Disney’s Planes with an exclusive assortment of plush available in time for the film which is set to premiere on August 14.

A spin-off of the highly

Rochelle, Bulldog, Chupacabra and Ishani.

Whitehouse Leisure’s portfolio reveals a veritable ‘who’s who’ of successful toy entertainment brands especially during 2013, having launched a number of products specifically to coincide with film releases during the year.

popular Cars movie, Planes features likeable characters such as Rochelle, Dusty Crop the Cropsprayer and Bulldog the Spitfire which Whitehouse is convinced will provide an instant hit with kids.

Stocks are available of six assorted 30cm characters Dusty, Skipper,

The most successful of these is the Despicable Me 2 Minions which Whitehouse believes is easily the number one crane product of the year ‘with unprecedented demand’ and follows other product launches such as Finding Nemo 3D, Monsters University and Smurfs 2 which

Sceptre acquires assets of Edmonton Machines

Skegness is ‘switched on’ SEASIDE

celebrated its annual ‘Switch On’ Slastkegness weekend. X Factor

OPERATORS

Sceptre Leisure, one of the leading operators of amusement machines in the UK, has acquired the machine assets and operations of Edmonton Machines Ltd, a southern UKbased supplier.

ne of the country’s biggest operators, Sceptre Leisure, has acquired the machine assets and operations of Enfield-based Edmonton Machines Ltd, which has been trading in the UK coin-op arena since 1977.

The assets purchased comprise 1,300 machines in 650 leisure sites. These will be integrated into Sceptre’s existing nationwide depot network consolidating Sceptre’s market position in the south of England. This acquisition follows on from Sceptre’s

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recent £20m refinancing which provided funds for continued growth, and underlines the company’s ability to identify and consolidate selected acquisitions in a quick and efficient manner.

A company spokesperson stated:“Sceptre Leisure Solutions has grown successfully since 1998, providing excellence, not only through products supplied, but also through unrivalled customer service standards.

“We have redefined the benchmarks in customer

service, believing firmly that a product is only as successful as the service that complements it. Our service is now well recognised throughout the UK with regional brewers,pub companies, free trade customers, and various leading chains.

“Our well structured and vastly experienced management team has allowed us to forge strong links with major machine manufacturers, ensuring we are instrumental during the site testing of new machines. Keeping ahead

of the changing needs of our market allows us to ensure that only the most profitable machines are sited on our customer’s estates.”

Ken Turner, CEO of Sceptre Leisure, concluded: “This acquisition further strengthens and consolidates our footprint in southern England. It builds on our national capability and after swift integration with the rest of our network will enable us to improve even further the market leading service we offer our customers.”

ALMR report suggests pub recovery PUBS

he Association of Licensed Multiple TRetailers’ annual benchmarking report has uncovered positive growth in the pub sector. Its yearly report has found that investment in staff and premises are returning to near pre-recession levels, and like-for-like sales and

margins are in meaningful growth.

The trade body believes that, for the first time since the recession, all pub trading styles are - on average reporting positive like-forlike sales. However, over the course of the last five years, food sales as a proportion of total turnover have grown by 39 per cent and wet sales have declined

have all performed strongly.

Whitehouse Leisure has also identified the need to ensure that its licensed ranges are merchandised in the best possible way, therefore crane point of sale and wrapping is available to complement all of its products.

by 8 per cent.

Both of these trends continued in the past year, with food sales up a percentage point to around 25 per cent of average total pub sales, and wet sales down four percentage points to around 68 per cent of average total pub sales. For the first time, food sales have come to represent “well in excess of half of total

turnover for food-led operators”.

Community locals have finally returned to sales growth after four consecutive years of decline.

Indeed,the number of community pubs has increased as a proportion of the pub estate represented by survey respondents.

The ALMR’s strategic affairs director Kate

Nicholls asked: “Have we lost all the fat? Is the sector as a whole now in ruder health?The survey suggests yes it is.”

Nicholls warned, however, that the sector recovery could be jeopardised by further unsustainable costs.“Costs of doing business are creeping up again, particularly those driven by legislation,” she concluded.

and Dancing on Ice star, Chico, was welcomed by a large crowd as he switched on the illuminations in the Lincolnshire town.

The build-up to the Switch On started from 6pm on Saturday, with compere Stefan Michaels and Butlin’s Red Coats and Billy Bear kicking off the event with their popular dances.

Other entertainment came from Top Limitz junior dance crew, Taiko drummers, Janice Sutton Dance Studio, Rock and Roll band Three Parts Cut, and local band Monro.

Disney Planes exclusively from Whitehouse Leisure 6 exciting characters from the Disney blockbuster film. PLANES Spin off from the highly popular “Cars” Movie

UK FILM RELEASE DATE 16th AUGUST 2013

SKIPPER

CHUPACABRA

ISHANI

ROCHELLE

Disney Planes

BULLDOG

DUSTY

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www.whitehouseleisure.co.uk Wilson House, Bentalls, Pipps Hill, Basildon, Essex SS14 3BX, England Telephone: +44 (0) 1268 274284 Fax: +44 (0) 1268 274285 E-Mail: sales@whitehouseleisure.co.uk

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INDUSTRY AMUSEMENTS LEISURE B2B

Industry

COMMENT NEWSWEEK CLOSURE IOA chief pays tribute to Claremont after it confirms an end to business after almost 50 years. 23

Tech firm uses ‘machine learning’ to combat gambling addiction TECHNOLOGY

eaturespace, the corporate spin-off of a University of Cambridge engineering Fdepartment project, is using machine learning techniques to identify people showing patterns indicative of problem gambling,before consulting psychologists on the best and safest preventative action to take.

Gaming sites collect data on the betting patterns of every one of their customers, including the time of day, frequency and size of bets placed and the types of games an individual typically plays. By analysing

this information, Featurespace is able to build up a picture of what is normal for any given individual, and what would constitute erratic or uncharacteristically risky behaviour.

though sometimes they actually did make that transaction but they may have been spending a lot more than they wanted to,” said David Excell, co-founder and CTO. “So it’s that false claim,maybe out of desperation, that constitutes the fraud, and we decided to start looking at the protections in place for customers at the moment to stop this kind of thing happening.We decided since we’re harvesting so much “As we worked with the gaming indus- data for our fraud solution work, how can try, we know a lot of the companies really we use some of that to try to understand well, it was looking at one aspect of fraud, the player from a corporate social responwhere a customer will charge back a trans- sibility point of view, to understand ‘is that action and say, ‘well I didn’t make that’, player in control?’ and so on,” said Excell.

Bob Rudd facilitates large pub TV technology roll-out

EVENTS

he amusement sector has been on the rise in Turkey for the last 10 years. With Tnewly-renovated children’s parks, shop-

SINGLE SITE

orth East-based technology company Screach has developed a plug-and-play system called ScreachTV that allows pubs to create their own TV channels when they’re not showing sport.

The system is already in over 100 pubs around the country, operated

by Bob Rudd, and the outfit has just signed a deal with Wear Inns to roll it out across their entire chain.

By using ScreachTV,publicans can create their own channel featuring the latest news, sport and entertainment headlines, weather, posts on Twitter, Instagram, YouTube and Facebook, and interactive games

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Positive predictions for Turkey growth

ping malls and amusement facilities in hotels and new theme parks, Turkey has become an investment spot for foreign investors.

Organised at the Istanbul Fuar Merkezi, ATRAX 2013 - Amusement, Attraction and Park Industry and Services Exhibition will be held from 5-7 December 2013. The organisers stated: “The ATRAX Exhibition is getting ready to bring together the amusement sector of Turkey, which is open for growth to specialist foreign investors.”

Visitors levels are expected to rise this year, notably from the draw of new exhibitors from the Middle East, the Balkans, Asia, Africa, Russia, Ukraine, Germany, UK and Greece.

such as pub quizzes and jukeboxes that they can control using their smartphones.They can also create adverts for their own offers and events, or make money for the pub by selling the space to local businesses.

Screach CEO Paul Rawlings told Coinslot: “We’ve been working in partnership with Bob Rudd since last year.The company is an experienced distributor of fruit machines, gaming and pool tables with a network of over 2,000 pubs, and we’ve been working with them to effectively roll out this exciting technology across the UK.”

Record-breaking year for RGT SOCIAL RESPONSIBILITY

It says much about an industry that no matter how deep the recession strikes, it continues to pay its dues on social responsibilty - and how. The RGT has this week confirmed that the gambling industry donated 10 per cent more to its activities than the previous year.

he Responsible Gambling Trust’s Neil TGoulden has reported 2012/13 to be a recordbreaker for the charity. He stated:“I am delighted to report that 2012/13 proved to be a recordbreaking fundraising year for the Responsible Gambling Trust with the gambling industry donating £5.7m last year - 10 per cent more than in 2011/12.”

The charity has also continued to reduce its overhead and fundraising costs, which now represent 9.6p for every £1 raised.

As a charity wholly and voluntarily funded from

the gambling industry, the Responsible Gambling Trust remains particularly conscious of the need to maintain its independence and integrity.As such, it has in place robust governance arrangements to oversee all its work including the establishment of a research committee chaired by Liz Barclay, the charity’s senior independent trustee.The Responsible Gambling Trust has also appointed Bell Pottinger (David Hill and Stephen Lotinga) as communications advisers to help build and secure the organisation’s reputation.

The Responsible Gam-

COMMENTARY So, 10 per cent more donated to the RGT than last year and that’s in the midst of a relentless recession and a legislative backdrop that just makes a sensible, sane person despair.

It’s this kind of data that will undoubtedly slip under the anti-gambling lobby radar - much to their shame. And that’s because, gambling remains a massively over-regulated industry, and an unfairly, inconsistently regulated one at that.

Yet, these donations from the industry continue to roll in; at what price, well, everyone outside of the industry isn’t really interested as long as that particular tap stays on.

But the question will always remain - at what stage can the industry continue to give without receiving?

Until this very real crisis of consistency - or lack of starts to seep into the regulatory consciousness, all we can do is take solace - and pride - on a somewhat remarkable achievement for a much maligned sector of the business world. Gambling, whether you like the fact or not, is paying its way. Maybe it’s time that some people start to respect that?

bling Trust recently published its 2013/14 commissioning plan, setting out how donations will be spent on research, education/harm prevention and treatment services.This year, the proposed distribution of funds is planned to be 16 per cent more than in 2012/13.

Goulden concluded: “On behalf of my fellow trustees, the staff at the Responsible Gambling Trust and our beneficiaries, I thank you for your support and very much hope that you will help us achieve our 2013/14 fundraising target of £6m.”

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Amusements

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Tesco No campaign to meet MP

Clacton Pier celebrates with a bang

Broadband boost for Fantasy Island

Cleethorpes Pier reopened in a week

Campaigners against a proposed Tesco Express store on the site of Westward Ho!’s Sunshine Leisure amusement arcade will meet with local MP Geoffrey Cox next week. The meeting takes place at 7.30pm on August 14 at the resort’s Village Inn.

Clacton Pier has marked its 142nd anniversary and the start of the summer holidays with a spectacular fireworks display. Pier owner Billy Ball said he hoped to make the show, which also featured a choir, DJ and dance displays, an annual event.

Ingoldmells’ Fantasy Island amusement park has unveiled its latest high speed attraction: wireless broadband.

Operations manager James Parker said: “We will be rolling out exciting new social media platforms over the next few years that would not have been possible without this.”

Cleethorpes Pier’s new leaseholder Bryan Huxford has celebrated reopening the iconic landmark just a week after collecting the keys. He commented: “I can’t believe we have got it open already but I feel very, very optimistic about the future.”

Council parking profit millions revealed PARKING CHARGES

New figures show that councils are making millions of pounds in profit from parking charges - the bane of many seaside operators’ lives. nglish councils whose boundaries include seaside resorts have been found to be amongst those making the highest profit from parking charges.

According to a report by the RAC Foundation, England’s 359 councils had a total current account surplus of £565m from on and off-street parking schemes in 2011-12, a rise of 10 per cent on the previous year.

Although eight of the councils with the 10 biggest cash surpluses were Londonbased, Brighton and Hove was sixth, while Cornwall was eighth.

The figures were made public just days after a judge declared that Barnet Council in north London had acted

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illegally in setting parking charges to raise revenue.

Professor Stephen Glaister, director of the RAC Foundation, said:“For many local authorities, parking charges are a nice little earner. Not all authorities make big sums.

Several run a current account deficit and indeed of those with surpluses many will see the money vanish when capital expenditure is taken into account.

“But the bottom line is that hundreds of millions of pounds are being contributed annually to council coffers through parking charges and the drivers who are paying them have a reasonable expectation to see the cash spent on improving the roads. In fact it is enshrined in law - as under-

LOCAL AUTHORITY Brighton & Hove Cornwall Blackpool Bournemouth Southend-on-Sea Scarborough Torbay Skegness Hastings Weston-super-Mare

PARKING SURPLUS BEFORE CAPITAL CHARGES (£M) 2010/11 2011/12 12.7 14.4 8.2 7.9 3.1 3.6 3.8 3.4 2.5 3.4 3.4 3.3 2.8 3.0 1.8 1.5 1.4 1.5 1.1 1.2

lined by the Barnet case last week - that profits gained from on street charges and penalties must be ploughed back into a very limited number of things including maintaining the roads.”

In recent years, parking charges have become the bane of many an amusement arcade operator, as increases have discouraged visitors from parking in pricier seafront areas or caused them to spend less time parked at a resort in order to avoid paying more.

Brighton and Hove boosted its parking profits from £12.8m in 2010-11 to £14.4m in 2011-12, while Cornwall’s actually fell slightly,from £8.2m to £7.9m.

Blackpool, the 36th highest parking charges earner, saw its surplus rise from 3m in 2010-11 to £3.6m in 201112, while Bournemouth, in 39th,dropped from £3.8m to £3.4m.

The news also came just a day after the government claimed that councils will increase the amount of

RANKING BY 2011/12 SURPLUS 6th 8th 36th 39th 40th 41st 47th 103rd 106th 124th money they make from parking charges and fines by more than £30m this year.

Ministers said that income from “parking services” is forecast to rise by 5.6 per cent from £601m to £634.5m in 2013-14.

Local government secretary Eric Pickles accused councils of using motorists as a “cash cow” for income lost in other areas and said the figures showed that parking charges needed to be “reined in”.

He commented: “This

£635 million municipal parking profit shows why we need to review and rein in unfair town hall parking rules.This government has scrapped the last administration’s Whitehall rules which told councils to hike up parking charges and adopt aggressive parking enforcement.

“But councils aren’t listening, and local shops and hard-working families are suffering as a result.The law is clear that parking is not a tax or cash cow for town hall officers.”

Sale paves way for new Exmouth amusement arcade FEC

could be set to get a new amusement arcade Eafterxmouth the resort’s councilowned Elizabeth Hall, along with its car park and toilets, were sold for £1.2m.

The buyers, Whitbread PLC, who are building a 60-room Premier Inn on the site, will also

pay an extra £202,000 in developer contributions.

East Devon District Council said that part of the sale price would be spent on the Queens Drive ‘Splash’ project, which will include an amusement arcade, as well as a play and recreation area, a water sports hub and retail areas.

At a meeting of its cabinet,

the council said an outline planning application for the project would be submitted within “the

next few weeks”.

Andrew Moulding, chairman of the Exmouth Regeneration Programme Board, said: “The people of Exmouth would not think it right if we did not invest the receipt from Elizabeth Hall into other projects in Exmouth.”

The council’s deputy chief executive, Richard Cohen, said that contracts for the transfer

of the Elizabeth Hall site would be completed by next week, with building work beginning ‘soon.’

However, he admitted that there would still be a cash shortfall for the Queen’s Drive ‘Splash’ project and said the council will need to seek funding from other sources, including the European Union.

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Essential Guide to...

The essential guide to after sales & service P11-16

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After sales & service REGIONAL OPERATORS

‘You’re only as good as your last service call’ Service is, perhaps, the most important aspect of any gaming operation, according to Jason Jarrett, director of Automatic Machine Services in the South East.

Automatic Machine Services (AMS) has had a good first six months of the year. We have picked up a lot of new business, and various products are performing very well for us. We are constantly reviewing our products to ensure we are maximising income across all our sites.

We have picked up a lot of new business through doing the right things the right way, and on good terms. In July and August so far, we have noticed a slight dip in takings, but this tends to happen at this time of the year. We have noted an uplift in a small number of Paragon machines in specific sites, due to the Category C option being integrated, while AWPs are continually performing particularly well.

In my opinion, after-sales and servicing is paramount. My Granddad started our business, and his philosophy was: ‘You’re only as good as your last service call’. If you are late, or you don’t turn up or you can’t fix the machine then this is what the customer will remember. Service is probably the most important aspect of the business.

You can supply the best machine in the world that’s number-one in the charts and is supposed to take the most money every week, but if it’s out of order it’s going to be the worst machine in the world.

As such, our servicing tasks are reviewed daily. We have a team of service technicians who are on the road seven days a week. Service calls are all monitored as they come in from the customers, logged onto the system and numbered so that nothing is missed whatsoever. Our ruling on it is that anything which is logged before 9 o’clock at night is attended to that evening, and within two hours. So, if someone puts a call in at quarter to nine they will have someone there that night - and 95 per cent of the time an engineer will be there within the hour.

We also stock a range of accessories and components. For example, with regard to pool tables we have a dedicated technician who visits every site every six weeks, and the table will be brushed and remarked. He will check the cue tips, clean the lights, ensure the table is level and check the chalk stocks. Of course, it doesn’t take long for a well-used pool table to start looking a bit tired, and this will affect

“

AUGUST 9 - AUGUST 15, 2013

11

the income. This service is free of charge to our customers.

More generally, all our service technicians have a full range of spares in their

vehicles, so that if they get a problem they have the parts they need to be able to fix it straight away and not have to head back to the depot.

We ensure all of our engineers are kept up to speed in terms of new technologies and new products. For example, we recently conducted a training exercise with Sound Leisure for jukeboxes. We try and get as much information on any new product or new technology as we take delivery and conduct training sessions with our technicians. It’s important for everybody to know how all the machines work and learn all the little tricks of the trade that help you overcome problems. This is obviously an ongoing process, but communication is key - and manufacturers are always there to pass on information.”

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Essential Guide to ... After sales & service Sector Overview SWOT ANALYSIS

After-sales - the ‘solutions not problems’ sector The quality of service, particularly what is provided beyond a machine’s initial deployment in the arcade, bingo hall, pub or club, can be a vital factor underpinning an operator’s future purchasing decisions. In the uber-competitive arena of amusements and gaming, where products are many, but profit margins are slim, a professional after-sales service can make all the difference. t’s impossible to deny that the industry has contracted over the last decade or two,therefore as demand for new products has slowed and product margins have fallen, after-sales service which ultimately safeguards returns on investment - has become less of an afterthought and more an integral part of any supplier or distributor’s armoury.As a natural by-product, spares and components

I

providers have become more organised, professional and altogether quicker to react to the market’s needs.

Even if a company’s main business is in the production or distribution of amusement, gaming,video and novelty machines, the provision of after-sales service has now become an integral consideration of any firm with something to sell.

Evidence has shown that improving the

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Coinslot AUGUST 9 - AUGUST 15, 2013

quality of customer service is the key to achieving a competitive advantage. In other words, a good product remains necessary in the first instance,but it is no longer sufficient to compete in today’s UK coinop trading environment.

Equally, shoddy after sales service can have an adverse affect on a company’s fortunes. If service requirements such as replacement parts or technical updates aren’t provided efficiently - and in double quick time - the obvious conclusion is customer frustration and loss of further sales.

Making extra money from after-sales is desirable, but in many cases providing an efficient and reliable after-sales service can be used as a highly competitive tool for promoting the products in question and creating a better image for the company that manufactured or distributed it. It has long become clear that after sales adds value to the product that was originally bought.

A solid after-sales service allows operators to gain maximum value from their purchase and, ideally, lets them ensure that it is available to their customers for many years of trouble-free use. Furthermore, it is no longer enough to provide operators with ‘just’well-designed and professionally manufactured machines, but also to give them the peace of mind that a thorough aftersales service provides.After-sales has therefore evolved into an integral part of any distributor’s armoury.

An operator’s satisfaction is therefore not only decided by the ROI and overall performance of the equipment purchased, but by the total value received and by the quality of the interaction and relationship experience throughout the product’s lifespan.

In a sector that has shrunk as dramatically as UK coin-op,after-sales have become more important than ever before. It is no coincidence that an unhappy customer,dissatisfied with the level, speed and efficiency of a distributor’s after-sales support will soon look elsewhere when it comes to updating his machine stock. Customer loyalty, therefore, is ultimately ‘bought’ by a consistent level of after-sales service from the first moment something goes awry - a fact that is certainly not lost on today’s providers.

SWOT ANALYSIS AFTER-SALES STRENGTHS • Important additional revenue source • Customer satisfaction breeds long-term distributor/operator relationships • Operators can no longer afford to buy from a company that doesn’t have an established and competent after-sales service WEAKNESSES • An element of machine downtime is, unfortunately, inevitable • Too much emphasis and investment on after-sales can eat into overall profits OPPORTUNITIES • Greater customer retention, therefore freezing out competitors • Operators will buy more often and/or in greater quantities if they’ve benefited from a good after-sales service • Advantage can be gained over competition as many products are similar THREATS • New legislation can render machines onsite obsolete or less profitable • Parts are harder to source for older machines or those manufactured abroad

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Essential Guide to ... After sales & service Market Perspectives SERVICE NETWORKS Customers across the UK have found they can make significant cost savings using van run and advance replacement services such as those offered

by E-Service. Paul Smith, sales director for the company, explains.

Saving the customer time and money With today’s challenging economic times, the successful operator continually adapts their service to attract new customers and sell more to those they already have. Fundamental to this is making sure machines are well presented and kept in good working order. Therefore, it is imperative that any faulty machines are up and running as soon as possible. This is where a good service provider, offering excellent advance replacement service and a wide range of post maintenance spares, comes to the forefront.

The E-Service van run operates throughout the UK, from South Wales to central Scotland. Our six professional, reliable and efficient drivers travel in excess of half a million miles per year, collecting and delivering repairs and spares to designated customers every week. There is no minimum order value and the driver is fully equipped with relevant paperwork and packaging.

Importantly, no matter how well the operator plans ahead, there will always be times when a machine breaks down, potentially resulting in a significant loss in takings. To get the machine back up and running urgently, you simply order an advance replacement part and we will deliver it the next day. The van driver will then collect your faulty return. The main benefit is that both lost revenue and the operator’s stock levels are kept to a minimum, giving maximum returns with minimal investment - a win/win solution. The main benefit of the van run is simple: it saves the customer time and money. There are no carriage charges, no invoice queries, no packaging costs and no time stuffing boxes.

Customers all over the UK have found they can make significant cost savings using our services and appreciate the fact there is no minimum collection or order value.

Tristan Wormell, our operations manager, heads up the workshop, working closely with the department supervisors, ensuring that regular communication is kept between E-Service and the suppliers, so that any updated firmware, currency changes and fraud issues are brought to the forefront as soon as possible. All repairs come complete with latest firmware installed and a three-month warranty, giving our customers the peace of mind they require.

As a team we believe that communication is imperative both internally and to our customers. Communication, whether by telephone, email or face-to-face, is key to offering the best service possible. In addition, E-Service encourages customers to contact us for technical support, so that information can be shared, assisting all within the industry.

“

AFTER SALES along with a request for authorisation to repair should the product be out of warranty.We aim to despatch the repaired goods within a day of the investigation results being provided, or authorisation granted, whichever is applicable.

Today’s customers don’t just want a product that performs - they also want the peace of mind that a comprehensive aftersales service provides.

Leo Bateman, sales executive for Astrosystems, explains.

benefit from a USB flash download option for dataset update, and, along with our Microcoin solutions, can be upgraded remotely via ccTalk.In order to make this process as userfriendly as possible, all software updates for our current-generation note and coin acceptors are supplied free-of-charge.

CS: Does Astrosystems offer any ‘self-service’ style solutions?

LB: Our recently CS: How important is your updated GBA Talk communication with supsoftware applica- pliers?

LB:We maintain constant communication. At our base in Oxfordshire, we ensure that skilled technical staff are always on hand to answer any tion allows manufacturers, queries or provide further operators and end users to information.Should customers carry out basic servicing of our wish to learn more about GBA note validator range. Software and Microcoin,we provide full tools are also available for our training - with no charge for the Microcoin QL and SP prod- first session - and tailor this to ucts.Our GBA products now suit any requirement.

Keeping on track oinslot: How is business faring in 2013?

Leo Bateman:Business is strong and improving, which is very pleasing, particularly bearing in mind how the economy has suffered over the past few years.A number of our core markets - including amusement - seem to be receiving more investment at the top level, which is resulting in healthy component sales.

We are constantly developing new solutions to add to our GBA and Microcoin ranges.In 2013 we have so far released the GBA ST1-C, an ultra-compact note stacker unit suitable for standard amusement machine doors, and the RE1 escrow module, a rotary device that exhibits great versatility and allows users full control of their transaction.

Both products have already attracted great interest from a wide variety of markets.

C

CS: How important is it to offer a comprehensive after-sales and/or servicing solution?

LB: It is extremely important, and always has been. Customers don’t just want a product that performs - they also want the peace of mind that a comprehensive after-sales service provides.

CS: Could you describe a typical service procedure?

LB: When a situation arises where a product requires repair, or upgrade, an RMA (Returns Material Authorisation) number is provided to the customer.This reference

is the basis of tracking from that point onwards.

Once the goods are returned, an investigation is carried out within two days of receipt at Astrosystems, and the findings forwarded to the customer -

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*Contact *Contact our SSales ales TTeam eam ffor or mor moree inf info nffo on 0208 391 7700 or sales@suz ssales@suzohapp.co.uk ohapp.co.uk ffor or o details **Minimum items Average dayy tur turnaround **M inimum 5 it ems per ccollection ollection / A verage 7 da naround / Excludes Northern Ex cludes Nor thern Ireland Ireland / ROI ROI & Certain Certain UK Postcodes, Postcodes, collection collection / delivery delivery by

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Essential Guide to ... After sales & service Market Analysis SERVICE PROVIDERS

VIEWPOINT

Get a ‘Today’s operators require flexible after- move on!

Extensive product knowledge, sales solutions’ attention to detail and lightningquick response time is the Suzo-Happ believe that it is crucial for operators to work closely with after-sales and service solution providers, especially in these financially testing times where operators don’t want to tie up too much cash in their spare parts stock holding.

Customers need to have the knowledge and the confidence that their service and solution partners not only have a cost efficient and reliable spares and accessories offering, but also that they have a great understanding of the business and operational needs of the operator.

To Suzo-Happ, every customer - no matter how large or small - is important to our business.We have a very knowledge-

“

Suzo-Happ leverages its global network to stay ahead of the curve. Sales director John Vallis explains why after-sales remains a crucial part of the coinop engine.

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Coinslot AUGUST 9 - AUGUST 15, 2013

able, capable and helpful team of sales and technical staff here in the UK, as we do in all of our offices across the world.

We are available to our customers by phone, in person, by email or through our website and can often be contacted outside of normal working hours, if necessary.

We have two external sales managers who are both office and field based, along with a team of internal sales representatives and a newly formed customer service department in addition to our workshop and technical support staff.

All of the above allows us to deal with our customers more quickly and efficiently.

We provide two van run collection and delivery services per week for spares and repairs, and for those customers we cannot reach personally we offer free collection and free delivery of repaired items, which has proved to be extremely popular with our customers as this provides them with a simple, cost-effective, quality repair service.

Being part of a global organisation is great for us, and of course great for our customers, particularly as there are many video and amusement games which are brought into the UK from the US and China.

Our OEM business in both the amusement and gaming sectors across the world gives us access to technical knowledge and, of course, parts we will have supplied to the original equipment manufacturers - the end result being a broad range of products and knowledge for our customers.

We talk to our customers on a regular basis to see how their businesses are changing and what issues they are currently facing.We are very proactive when it comes to creating solutions to some of our customers’ issues. Most recent examples of this is the creation of an LCD retro-fit kit for Golden Tee Golf and also Portrait Studio where the original CRT monitors are no longer available, but the products are still relatively popular and operators can justify spending a bit of money on them to keep them going.

At Suzo-Happ, we try to keep ahead of the pace when it comes to gaining technical and spare parts knowledge for the latest equipment in the market.We have excellent relationships with all of the manufacturers and brands that we represent.This helps to keep us up to speed with what’s going on in the industry, and our global presence in both the amusement and gaming sectors means that there is a great wealth of knowledge and expertise within easy reach for our customers and us.”

after-sales ‘Holy Trinity’ these days with operators demanding that their machines are kept running to their full potential. Alex Lee explains. roviding a reliable, practical and effective after-sales service should, one would assume, come as second nature to the UK gaming and amusement industry.After all,this is a service-led business which demands that the products supplied function to their optimum levels in often challenging conditions. Furthermore, they’re operated at times when servicing and back-up can be difficult to maintain.

Add to this the ongoing issue of machines staying out on site for much longer these days, and it becomes obvious that whether you’re in the business of supplying or operating, any machine downtime that you’re responsible for has to be kept to an absolute minimum.

“Speed is the essence” is the oftrepeated mantra of anyone directly involved in the provision of after-sales services, from both an operational and supply perspective.After all, a machine that doesn’t work - for whatever reason is no use to anyone.Speedy response time, therefore, is uppermost in the list of any operator’s selection criteria, from the point of purchase onwards.

Of course, however, there’s a lot more to an efficient after-sales service than driving a van quickly and having the biggest toolbox.Another crucial factor that regularly crops up is the need for customers to be able to speak with the industry’s technical experts who can swiftly get to the heart of a problem before it becomes a major issue.While the coin-op industry has developed more in recent years than it is sometimes credited for, operators with malfunctioning machines don’t have to deal with international call centres whose employees don’t know the difference between Bolton and Poulton.

Comprehensive product knowledge, immaculate attention to detail and the ability to transfer this to the customer efficiently is at the end of a UK phone line.

While today’s coin-op machines are as sophisticated as you like,fixing them isn’t rocket science, but it does require specialist knowledge, qualified engineers and the right parts.And that, quite clearly, is something the UK gaming and amusement sector has in abundance.

P

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Essential Guide to ... After sales & service Products ASTROSYSTEMS

Astrosystems just won’t stop at the sale and European markets for over 20 years.

A key benefit of using GBA and Microcoin is the constant support and after-sales service that is available.Astrosystems has its own in-house repair facility, managed by experienced technicians.Any upgrades or reprogramming can be carried out in the workshop at very competitive prices.

Marc Tebbutt, repairs technician, states: “We have always taken pride in our workmanship, and have been offering a reliable and speedy service to our customers for many years. We have been instrumental when upgrades have been required, such as for new notes or coins, to both the GBA and Microcoin ranges.Additionally, we are ased just outside Oxford,AstroSys- more than happy to carry out any customer tems specialises in bank note and requests - be they periodical servicing or coin validation solutions. Manufac- software update - all at very reasonable turing and selling the popular Global Bill prices.”

In a marketplace where dedicated repair Acceptor (GBA) and Microcoin ranges, Astrosystems has been servicing the UK centres are growing in number and promi-

With a dedicated support team and in-house repair facility, Astrosystems is helping operators minimise machine downtime.

B

nence, AstroSystems remains the popular choice for servicing of both its GBA and Microcoin brands. Providing an attractive and unique combination of unparalleled product knowledge, spare part availability, quick turnaround time and cost-effective non-warranty charges,more and more GBA and Microcoin users are taking the opportunity to deal directly with regards to repairs rather than through a third party.

Tebbutt added:“We understand - particularly in times where disposable income is at a premium - that our customers require the best possible service and results once our products are in the field. In my mind, our after-sales service is second to none.”

AstroSystems does not limit its after-sales support to servicing and upgrade,however, customers are offered regular product training sessions by engineering support manager, Dave Alford.This helps to ensure that the customer is maximising the poten-

tial of the product, with the first training session being free of charge, at a time and place convenient to the client.

With continuous product knowledge, the customer can utilise GBA and Microcoin products in order to provide versatile and reliable cash handling solutions within their host machine.

CONCEPT GAMES

0844 669 2679

Concept Games: spares for servicing Concept Games has a large array of spare parts currently in stock - ideal for operators looking to service their machines.

L

eeds-based Concept Games now has a large stock of spares for both existing reel-based machines and B3 machines. The company has in stock an extensive list of spare processors, power supplies, reels, monitors, coin mechs and a whole array of other parts for Electrocoin, Astra Games, Bell-Fruit Games, Project and many others.

The sales of Concept Games’ new three-player Golden Winner Deluxe are currently going strong in both FEC and AGC outlets, according to the company’s David Garforth.

He told

Coinslot: “We are delighted with the performance of the machines across Category C and Category D. The machine has a very ‘busy’ feel, with great sounds and graphics.”

Garforth added: “We are receiving great repeat orders from multiple site operators and, after 17 weeks, site takes we are convinced that the machine has great site life.

Golden Winner is available from AMG Leisure as well as Concept Games, and Garforth also told Coinslot he is currently looking to buy certain Mazooma threeplayer base models for build of the Golden Winner machines.

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Essential Guide to ... After sales & service

Products E-SERVICE

SUZO-HAPP GROUP

E-Service: ‘Costeffective services maximise operator returns’

Suzo-Happ: on the Fast Track to spares and repairs

Now in its 10th year of trading, E-Service continues to hone its presence in the UK’s service and support sector.

In an effort to better serve its many operators across the UK, Suzo-Happ has continued to develop its repair service.

-Service was established in January 2004, as a service, spares and support company for the gaming and amusement industry.Now,in its 10th year of trading, the company has seen many changes within the industry, whilst progressing gradually as a company.

Nick Holmes, sales manager, who was the sixth ever employee, said:“When I first began, E-Service offered repairs on a range of components. Slowly we expanded our repair offerings, increased our van run service and generated our advance replacement facility, before moving into field service, general spares and more recently pool equipment and cloth.”

E-Service has focused its energies on offering a great service at competitive prices. Listening to their customers’ needs and creating cost-effective solutions has been paramount to the company’s growth.

“We are all aware of the difficult economic climate,” Holmes added.

“This, along with the smoking ban and law changes, most certainly makes for challenging times. However, we believe that with the variety of services we offer, at least one will benefit the customer and save them money.”

With E-Service’s Advance Replacement Service, 98 per cent of orders are shipped the same day, keeping operators’ machine estates up and running and thereby optimising returns.The company’s Field Service team of engineers has over 50 years of industry experience.

In terms of refurbished compo-

E

Coinslot AUGUST 9 - AUGUST 15, 2013

CATEGORYC (£1/£70 Max.)

he Suzo-Happ Group continues to grow its service and support business for the UK operators. February 2011 saw the launch of the Fast Track Repair (FTR) service, which started out primarily with the repair and return of CRT and LCD monitors at the company’s facility in Chessington, Surrey.

Sales director John Vallis said: “We have continued to evolve and develop our UK repair service over the past couple of years, from the monitor repairs in 2011 right through to today where we now offer two weekly van run Services - one on the M4 Corridor from London to Swansea and one across the Midlands.

“We spoke to a large number of single site and arcade operators to find out what we could do to help support these customers to provide more support. It was clear that there was a huge desire for customers not only to have access to over 20,000 spares and accessories but to also be able to get items repaired by the same company, this saves them time, money and the need to hold large stocks of parts themselves.”

Vallis added: “Things have really gained momentum for us in the UK. We now offer free collection and return shipping by UPS couriers for goods to be repaired, and we have increased the amounts and types of products we can repair. These include coin acceptors, note validators, power supplies and game boards, to name but a few.”

To further enhance its commitment to quality and service, Suzo recently created a dedicated customer service department to provide help and support to our customers, giving them a single point of contact for all aspects of repairs, deliveries and product support, further enhancing the customer experience.

“Fast Track Repair really complements our core business of manufacturing and distributing spares, accessories and custom solutions for the amusement and gaming markets, which really enables us to provide as much of a one-stop shop service as possible. We offer a high quality, cost effective repair service to all of our customers, regardless of size or location.”

T

nents, a wide range of parts is available with the latest firmware installed and a three-month warranty. All parts have the QUE seal of approval. In terms of general spares, E-Service has a large and diverse stock holding, from a wedge bulb to a 42-inch TFT retrofit kit. Products are competitively priced and there is no minimum order value.

For dedicated parts and service, E-Service offers after-sales for many companies within the industry, including Barcrest Group, Games Warehouse, JPM International, LAI Games, Global VR and Pokertek.

The company also offers a weekly free of charge collection and delivery service.This nationwide van run service covers 500,000 miles per year, collecting and returning repairs, advance replacement returns, refurbished equipment, general spares, pool cloth and accessories.This avoids unnecessary carriage charges, invoice queries, packing and paperwork - with no minimum order value - saving you time and money.

To make customers’ lives even easier,E-Service has an eCommerce website, where customers can login and place an order, track its progress and have access to their full order history.

Through the recession, E-Service has not only survived, but has expanded to new offices and now has over 9,000sq.ft of modern factory space with more than 30 dedicated workstations. E-Service and its team of 50 staff focus relentlessly on cost-effective services to maximise returns.

Analys Single site This Last Week Week Name / Manufacturer

1 2 3 4 5 6 7 8 9 10

1 4 2 3 6 7 8 5 10 9

Monster Money QPS DOND Double Chance BFG Snow White and the Seven Tenners REF DOND Golden Game BFG Alice Through the Looking Glass REF DOND Triple BFG Lady Luck Trail of Riches REF DOND Bankers Offer BFG DOND Take a Chance BFG Karate Quid QPS

Taken from a representative number of sites around the UK Supplied by national operator

AGCs This Last Week Week Name / Manufacturer

1 2 3 4 5 6 7 8 9 10

5 2 8 1

Encore T7 (GP3) SG Gaming Magic Games 3 Novomatic Magic Games 2 Novomatic Digislots Reflex Gaming Triple 7 (GP2) SG Gaming Triple 7 (GP1) SG Gaming Party Time Double Decker Astra Party Time Platinum Astra Bar X Extreme Electrocoin X3000 Multigame Amatic

Based on data from a minimum of 10 locations. Supplied by Praesepe

FEC - adult This Last Week Week Name / Manufacturer

1 2 3 4 5 6 7 8 9 10

1 2 8 5 6 7 9 10

Free Play 70 Project Rainbow Riches Party Barcrest Find The Lady 70 Project Win Wall Astra Pure Gold Astra Hot Spots Astra Clockwork Oranges Empire Chase the Ace Project Party Time Arena (4 Player) Astra Find The Lady Project

Based on data from four sites Amusement Equipment Co Ltd

2328-p11-17-Essential:Coinslot NEW

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Sponsored by

alysis

NOVOMATIC LEADS, OTHERS FOLLOW

17

MARKETPLACE

B2B Amusements KEY SKATE AIR HOC

CALL NOW - 01843 866464

Harry Levy Amusement Contractor Ltd Tel: +44 (0)1843 866464 | Fax: +44 (0)1843 860144 Email: sales@harry-levy-amusements.com | Web: www.harry-levy-amusement.com

JNC SALES

“Let’s talk about it”

CATEGORYB3 (£1/£500 Max.)

FILMCHARTS

AGCs

UK Box Office Chart

This Last Week Week Name / Manufacturer

This Last Week Week Name

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10

King of Slots Blueprint TS 22 Project Triple 8 Barcrest Rainbow Riches Community Cash Barcrest Magic Lotto 2 Novomatics Mega Bars Big Hit Project Rainbow King Astra Lady Luck Reflex Jackpot King Project Triple 7 Barcrest

THE WOLVERINE

1 3 2 5 4 7 6 8

The Wolverine Monsters University Despicable Me 2 The World's End Now You See Me Pacific Rim The Internship World War Z Frances Ha Man of Steel

Vast ranges of AWPs, SWPs, Drivers, Simulators, Sit-downs and amusement equipment www.jnc-sales.co.uk sales@jnc-sales.co.uk Tel: 0117 9382552 Fax: 0117 9382218 Aftersales Tel: 0117 9382225

gspencer@namco.co.uk

Based on data supplied by a representative number of UK sites Supplied by RLMS Sales

MUSICCHARTS CATEGORYD (10p/£5 Max.) FEC - family

UK Jukebox Chart http://www.sound net.net/ www.soundnet.net

This Last Week Week Name / Manufacturer

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 -

Party Time Classic (3 Player) Barcrest Rainbow Riches (3 Player) Astra Gold Rush Stampede (4 Player) Barcrest Craic in Fun (3 Player) Barcrest Adders And Ladders (4 Player) Vivid Party Games (4 Player) Astra DOND (3 Player) Bellfruit Party Time Arena (4 Player) Astra Party Time (3 Player) Astra Chase The Ace Project

1 2 Wake Me Up Avicii 2 1 Blurred Lines Robin Thicke feat. T.I. & Pharrell 3 3 La La La Naughty Boy feat. Sam Smith 4 4 Let Her Go Passenger 5 6 Love Me Again John Newman 6 7 Get Lucky Daft Punk feat. Pharrell Williams 7 5 Bang Bang Will.I.Am 8 8 Dear Darlin Olly Murs 9 10 Waiting All Night Rudimental feat. Ella Eyre 10 9 I Love It Icona Pop

www.thewon.co.uk

B2B Bingo

This Last WeekWeek Name

RICHARD & ADAM: THE IMPOSSIBLE DREAM

This Last Week Week Name / Manufacturer

1 2 3 4 5

This Last Week Week Name

Albums

Members clubs 1 2 3 4 5

B2B Arcade Crane Services

Highest Earning Tracks on Sound Leisure jukeboxes

Based on data supplied by Soundnet

Based on data from four sites Amusement Equipment Co Ltd

CATEGORYB4 (£1/£250 Max)

www.namco.co.uk

Snow White & the 7 Tenners Reflex Fireball Storm Alice Through the Looking Glass Reflex Cops Streetwise BFG Street Casino Storm

1 2 3 4 5 6 7 8 9 10

1 4 3 5 8 6 9 12

The Impossible Dream Richard & Adam Love Never Fails Jahmene Douglas All The Little Lights Passenger Magna Carta Holy Grail Jay-Z Time Rod Stewart Nothing But The Beat David Guetta To Be Loved Michael Buble Greatest Hits Scouting for Girls Home Rudimental Night Visions Imagine Dragons

Downloads

sales@leisure-electronics.co.uk www.leisure-electronics.co.uk

B2B Carpets & Flooring

This Last Week Week Name / Manufacturer

Based on data from representative sites.

Supplied by sector professional

LANA DEL REY VS CEDRIC GERVAIS: SUMEMRTIME SADNESS

1 2 3 4 5 6 7 8 9 10

1 2 3 33 4 5 6 7 13 8

Wake Me Up Avicii Love Me Again John Newman Blurred Lines Naughty Boy ft Sam Smith Summertime Sadness Lana Del Rey vs Cedric Gervais Best Song Ever One Direction I Love It Icona Pop ft Charli XCX La La La Naughty Boy ft Sam Smith Let Her Go Passenger Thinking About You Calvin Harris ft Ayah Marar Bang Bang Will I Am

www.antrimcarpets.com

info@antrimcarpets.com Coinslot AUGUST 9 - AUGUST 15, 2013

B 2 B

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B 2 B

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MARKETPLACE

B2B Arcade Games

B2B Gaming Machines

Listings Pub groups admit to ‘zero-hour’ trend Two of Britain’s biggest pub chains have become the latest to admit that the vast majority of workers are on controversial zero-hour contracts. JD Wetherspoon and Spirit Group told The Mail on Sunday that between them they have more than 30,000 staff on zero-hour terms.

Width = 960mm Height = 710mm Depth = 220mm

“Confidence is at a high lev with the economy expecte grow by one per ce quarter, businesses n make the most of th ronment to ensure t recovery is consolid ICAEW CHIEF EXECUTIVE, MICHAEL IZZA

Use as often as you wish Great Value for Money £249.00 + vat

DISTRIBUTORS

For more information & sales contact TEL: 0191 4187158 WEB:

AMG Leisure tours LAI Games factory in Jakarta

www.playtronics-solutions.co.uk EMAIL: aimi.morgan@playprint.co.uk

B2B Change Machines

www.rlms-sales.com sales@rlms-sales.com

B2B Finance

“Great range of Change Machines available” Tel: 020 8391 7700 Fax: 020 8391 7760 Email: sales@suzohapp.co.uk www.suzohapp.co.uk

B2B Gaming Machines

Amusement and Gaming Equipment Finance with Rates from 3.1%

Immediate Funds Available 98% Acceptance Rate

Tel: 0844 800 88 25

www.amgleisure.co.uk Coinslot AUGUST 9 - AUGUST 15, 2013

info@portmanassetfinance.co.uk www.portmanassetfinance.co.uk

Ripon-based distributor AMG Leisure recently embarked upon a tour of the LAI Games factory in Jakarta.

MG Leisure exclusively distributes LAI’s amusement and novelty products in the UK, so it was only natural that co-directors Mark Sowray and Alex Auckland visited the LAI factory premises in Jakarta, where several of its product lines originate, last month.

This marked AMG’s first visit to the LAI factory, and the AMG Leisure delegation was treated to a preview of the new games in development and scheduled to be introduced at IAAPA Attractions Expo in November. Also on the itinerary was a first-hand look at the work that goes into game development and production. The LAI factory increased its output capacity a little more than a year ago.

“We’re really impressed by the scale and quality of LAI’s manufacturing facility,” said Sowray. “It is a huge operation; great care is taken at every step in the process, and it was very interesting to see just how much work the factory does in-house.”

“It was fascinating seeing the whole new game process through R&D, meet-

A

ing the development team and being given a sneak-peek at the new games for IAAPA,” added Auckland.

The visit gave two of AMG’s founders the opportunity to run the rule over their next shipment of Balloon Busters in LAI’s production area. The popular prize merchandiser is currently one of AMG’s biggest-selling games.

Auckland and Sowray also visited a local Timezone location to view one of LAI’s prototype games on test. Timezone is a chain of over 200 family entertainment centres owned by the LAI Group, the parent company of LAI Games, and often serves as a testing ground for new LAI titles.

Erstwhile AMG employee and now LAI’s international sales manager, Steve Bryant, concluded: “It was fantastic to have a distributor of AMG’s calibre take the time to visit our factory. It adds value to our relationship when they can see how our games are produced, and provides a great opportunity to get their invaluable feedback and ideas for improvements.”

2328-p18-19-Listings:Coinslot NEW

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MARKETPLACE

B2B Juke Box Specialists

at a high level, and my expected to y one per cent this businesses need to he most of the envit to ensure that the y is consolidated.�

Major tenpin bowling company QubicaAMF is no longer for sale. According to reports, a new ownership has been arranged under Bowlmor AMF and the original Qubica shareholders.

BOB RUDD LOOKING FOR ASSET MANAGERS site amusement and gaming machine operator Bob Rudd is lookSingingle for two asset managers to work from its offices in Leeds and Warrington.

The new managers will use source gaming machines for change, removal and installation, as well as organising efficient and cost-effective day to day runs to surrounding areas.

MEI’s competing bill and coin recycler product lines.

Under the revised agreement, the purchase price will be approximately $804m (ÂŁ525m) on a cash- and debt-free basis, rather than the previously announced price of $820m (ÂŁ535m), both subject to customary adjustments as provided in the purchase agreement.

JUKEBOXES NSM LAUNCHES FREE MUSIC DEAL or a limited time only, NSM Music is offering free music on all new jukebox Fpurchases.

Until August 31, new juke-

boxes will come complete with six months’ worth of free music.

Leedsbased NSM is renowned MEI ACQUISTION for its comTERMS REVISED prehensive range of digrane Company has reported that it ital jukehas reached an agreement with MEI boxes, Conlux Holdings on revised terms for which the company’s planned acquisition of includes the MEI. The revision takes into account the condi- Icon, Icon tions required by the European Commis- Apollo, Icon 2, Icon sion before it clears the transaction, BGM, Icon namely: Crane’s divestiture of its Payment Solutions’ B2B banknote recycler Fusion and product line, and its licensing in Europe of Icon Lite.

The offer excludes zero per cent finance Payment Solutions’ Currenza C2 coin recycler line. These remedies do not affect deals.

CASH HANDLING

01952 586226 B2B Skill Ball Deluxe

B2B Soft Toys & Redemption

MAKE THE MOST OF YOUR JUKEBOXES CALL US NOW ON 020 7644 8888

C

asino operator Genting Casinos is searching for a field-based electronic gaming manager for sites in its Midlands and South regions.

The new manager will be part of a team responsible for maximising the return on Genting UK’s current and future investment in electronic gaming equipment, a core component of the firm’s electronic gaming strategy.

Telephone kim@arionmusic.co.uk

SOUNDNET THE NO.1 MUSIC SERVICE YOU CAN DEPEND ON

GENTING SEEKS PERFORMANCE MANAGER

C

Distributor of snooker and pool accessories and manufacturers of genuine Superleague tables and spares.

Qubica taken off market

APPOINTMENTS

B2B Pool Tables & Accessories

www.soundnet.net

B2B Kiddie Rides

B2B Spares

...our business is child’s play!

Battery Cars & Bumper Boats www.worldofrides.com

B2B Marketing

“

*The only OfďŹ cial Cromptons Machines Spares supplier*

www.cromptons-spares.co.uk For Spares, Refurbishments, Repairs and Special Offers call Matt or Terri on 01843 593335 For FREE technical support call Steve or Hugh on: 01843 593353 Email: spares@cromptons.com Fax: 01843 588043

Get great PR from the industry experts

S&J S&J communications communications

For a quote call Chris Jones +44 (0)1273 699900 ! # """ !

gaming | betting | gambling

B2B Pool Supplies THE HIGHEST EARNING POOL, AIR HOCKEY AND FOOTBALL TABLES

TICKETS | LCD KITS | CONSUMABLES TICKET EATERS | CHANGE MACHINES

T 024 7646 1234 F 024 7646 4433

sales@samleisure.co.uk sales@samleisure.co.uk

www.samleisure.co.uk www.samleisure.co.uk

WWW.SEGATOTALSOLUTIONS.COM www.segatotalsolutions.com

TEL: 0208 391 8060

Coinslot AUGUST 9 - AUGUST 15, 2013

B 2 B

20

B 2 B

Classified

Cricklewood Crown Direct JNC Sales Leeds Leisure

20 20 21 21

To advertise: Contact Kathryn Norris on 01204 396 397

Wanted

For Sale

WANTED VIDEO EQUIPMENT DRIVERS, GUN games etc

FOR SALE ELECTROCOIN OXO

/LFHQVLQJ IRU \RXU EXVLQHVV DW SULFHV \RX FDQ DIIRUG

CAT B3 SUPER REEL ARENA

BARCREST

&DOO 'HEELH +RXJK RQ

TRIPLE 7’s GOOD MULTI GAMES

SALE – SHARES – TERMS

ZZZ FKDWWHUWRQV FRP

Year 2000 onwards

Telephone 07748

821632 or 01386 424666

Tel: 07813 834331 Email: videotronicsuk@gmail.com www.videotronicsuk.com

PINBALL HEAVEN LTD

WANTED

CLUB MACHINES (UNDER 4 YEARS OLD)

GOOD PRICES PAID Please call:

01132 040885 For Sale

Authorised and Regulated by the Solicitors Regulation Authority. SRA No 44948.

Authorised and Regulated by the Financial Services Authority

PC TOWER REPAIRS BARCREST ASTRA PARAGON ETC.

Call Leeds Leisure on 01132 040885

WANTED B3 & CAT C TRIPLE 7’S BEST PRICES PAID

01179382552

New & Used Machine Prices Cat B3 £2 Stake

T8 VEGAS PARTY KING OF SLOTS SLANT CASINO KING TS22 KING OF SLOTS VISION BIG PARTY 500 A-SERVE CASINO KING SLANT BIG HIT MEGA BAR SLANT A-BET JACKPOT KING RUMPLE WILDSPINS

£7,995 £7,795 £7,495 £6,995 £6,995 £6,495 £3,995 £3,995 £1,995 £1,795

Cranes E CLAW 900 TWIN E CLAW COSMIC E CLAW 900 SINGLE

£8,995 £4,995 £4,495

Multiplayer Gaming RAINBOW PARTY T7 3 PLY BULLION BARS 3 PLY COM CRAIC IN FUN 3 PLY BANK RAID 3 PLY PARTY MIX 3 PLY

£14,495 £9,995 £8,495 £7,495 £6,995

Pushers ROCKIN N ROLLIN COIN £15,995 SHOOT TO WIN £8,995 BIG PRIZE WINNER £5,995 All prices subject to VAT and Carriage

Redemption

RAINBOW RACING £19,995 CONNECT 4 £11,795 GO GO GRAND PRIX £9,995 SPIN OUT £9,995 RAINBOW SHOOT TO WIN £8,995 HARPOON LAGOON £7,995 TEMPLE RUN £6,995 ROLLER COASTER ROLL £6,995 DOODLE JUMP £6,495 MONSTER DROP SINGLE £6,495 X-TERMINATOR 3 PLY £5,995 MILK JUG TOSS £5,995 KLOBBER THE ROBBER £2,995 CLOWNING AROUND £2,995 X QUACKER 2 PLY £2,495 MONKEY MANIA £1,995 GALACTIX £1,995

THIS WEEKS SPECIAL!

COFFEE CUPS RIDE ONLY

£1,995 +VAT

gaming...and so much more!

VDOHV#FURZQGLUHFW FR XN

VDOHV#GHLWKOHLVXUH FRP

Coinslot AUGUST 9 - AUGUST 15, 2013

PARTS/REPAIRS/ACCESORIES & SERVICE MACHINES BOUGHT & SOLD LARGE STOCK OF PINBALL PARTS ALWAYS AVAILABLE

Call MIKE 07980 679961

TEL 01772 816677 EMAIL SALES@PINBALL.CO.UK

WANTED SUPERBIKES TWIN

WANTED TICKET EATER

BEST PRICES PAID

BEST PRICES PAID

01179382552

01179382552

10P £5 - £995 THOMAS’S 3004 CHANGE MACHINE £1195 Telephone

01733 236236

FOR SALE RANGE OF OBSOLETE DECALS AND KITS AVAILABLE FOR £5/£35/£70 JACKPOTS. Please call:

01132 040885

TEL: 0117 9382552 AFTERSALES TEL: 0117 9382225

E N O EEK Y W NL O

O W N O EE E N K LY

JNC SALES

UNIT 1, CCT BUILDINGS, GREENSPLOTT ROAD, CHITTENING TRADING ESTATE, AVONMOUTH, BRISTOL. BS11 0YB 777° - -° "°1 ÊUÊ- -J - -° "°1

BOXERS BIG TICKET AWPS ONE

KIDDIE RIDES

BASKETBALLS

PUSHERS

AIR HOCKEY

FOR FULL STOCK LIST OF VIDEO, REDEMPTION, PUSHERS, DANCE MACHINES, KIDDIE RIDES, BASKETBALL, BOXERS, CRANES, PINTABLES AND ALL FRUITS - PLEASE CONTACT 01179 382552

Leeds Leisure Ltd NEW TELEPHONE NUMBER - 01132 040885

CLUB MACHINES CRAZY GEMS B3A SNOW WHITE & THE SEVEN TENORS LOTTERY 500 B3A COPS PLATINUM COPS GOLD FIGHT NIGHT JUGGLING JACKPOTS FORTUNE & GLORY CLUEDO

£1,895 £1,795 £645 £495 £345 £225 £225 £195 £175

CASINO LOW TECH FULL MONTY CASINO DOND (video) FANTASTIC 5 (Video) WIN CAN ALLEY CLASSIC RED BAR CASINO WHEEL OR WEALTH CASINO RED HOT X CASINO BAR X THE STREAK

£495 £395 £295 £295 £295 £295 £275 £250 £195

VIDEOS SUPERBIKES TWIN R TUNED TWIN FAST & FURIOUS DRIFT TWIN FAST & FURIOUS TWIN TIME CRISIS 3 DELUXE TIME CRISIS 3 STANDARD CHASE HQ 2 SSD BATTLEGEAR 4 SSD

£4,995 £4,495 £4,295 £2,995 £1,695 £1,495 £1,195 £995

RAINBOW RICHES ON THE FIDDLE

£545

777 ,%%$3,%)352% #/ 5+

AL MURRAY BEAUTIFUL CHANGE MACHINES THOMAS 3004 (Ardac Elite) BRITISH GAME THOMAS 3004 (Taiko)

£1195

SUPERBIKES TWIN

£4,995

Tim Stanhope, Keith Parker or John Hood Tel: 01132 040885 Fax: 01132 560180 John mobile: 07766 247876 Email: leedsleisure@aol.com Unit 59/62L, Springfield Commercial Centre, Bagley Lane, Farsley, LEEDS LS28 5LY

SWPs PARAGON TT PARAGON PRO 23 PARAGON 2

£1,995 £1,795 £995 £695 £445

£70 AWPs AL MURRAY BEAUTIFUL BRITISH GAME DOND PLAY THE GAME DOND GAME ON STAR WARS DEATH STAR RAINBOW RICHES ON THE FIDDLE MEGA DOND DEVIL OF A DEAL DOND PLAY IT AGAIN STAR WARS DARKSIDE RAINBOW RICHES MURPHY’S MILLIONS HOT HOT HOT TAKE IT OR LEAVE IT CRAZY TRAILS PACMAN POWER UP

£1,195 £795 £695 £595 £545 £495 £495 £495 £445 £395 £375 £345 £225

AIR HOCKEY / NOVELTY AIRBOY XTREME MINI WINNING STREAK TICKET PLATINUM HEIGHTS TICKET CRAZY SQUASH WALL HOCKEY - NEW

£1,595 £1,495 £1,495 £1,395

0,%!3% #!,, 4)- /2 +%)4( /. /2 */(. /. s 6)3)4 /52 7%"3)4% 777 ,%%$3,%)352% #/ 5+ 7% (!6% -/6%$ 4/ .%7 02%-)3%3 s 5.)4 , 302).'&)%,$ #/--%2#)!, #%.42% "!',%9 ,!.% &!23,%9 ,%%$3 ,3 ,9 Coinslot AUGUST 9 - AUGUST 15, 2013

21

B 2 B

SCORING

1ST PRIZE £1,000

2ND PRIZE £200

3RD PRIZE £100

Put your Put your management skills management skills on the on the spot All Players

Rules and Scoring

Appearance (Full Match) 2 points Appearance (Part Match) 1 point Goal Scored 5 points Key Contribution to a Goal (An Assist) 3 points Own Goal -3 points Missed Penalty (including penalty shoot-outs) -2 points Sent Off -3 points Booked -1 point

spot

Defenders & Goalkeepers Only

Clean Sheet (Full Match) 4 points Clean Sheet (Part Match) 2 points Penalty Save (Goalkeepers Only – including penalty shoot outs) 5 Points Concede one goal in game (Penalty Shootouts not included) 0 Points Each additional Goal Conceded (Penalty Shoot-outs not included) -1 point

ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10

1. Two points are awarded to any player who is in a teams starting eleven.

2. O ne point awarded to any player comes on as a substitute.

3. Any player who scores a goal receives five points (not including penalty shoot-outs).

4. Any player making a key contribution to the scoring of a goal receives three points.

5. Any player booked during a match will lose one point.

6. Any player sent off during a match will lose three points (This sanction will remain even if the referee’s decision is later rescinded on appeal).

7. Any player scoring an own goal will lose three points 8. Any player missing a penalty in either normal time or a penalty shootout loses two points.

9. Any goalkeeper or defender who plays a full 90 minutes and keeps a clean sheet will receive four points and two points if they only play a part match.

10. Any goalkeeper or defender get 0 points if their team concedes one goal (not including penalty shoot-outs).

11. Any goalkeeper or defender will lose a point for each goal conceded after the first goal their team concedes (not including penalty shoot-outs).

12. Any goalkeeper that saves a penalty will receive five points (including penalty shoot- outs).

13. Any player not playing for any reason scores no points for the games they miss.

14. After the closing date you may make up to a total of six transfers during the season, these will only be allowed during the two transfer windows of October and February.

This will allow you to change your formation if required (only 4-4-2 or 4-4-3) but all teams must still be within the £50m budget 15. Up to three transfers are permitted in the October transfer window and the remainder during the February transfer window,– if the maximum three transfers are done in October you will only have three transfers to play with in February!

16. If a player moves to another Premiership side either on a permanent or a loan transfer, he will continue to score points. However, as far as Surreal Soccer is concerned, he will remain registered with the original club.

17. If a player retires or moves outside the Premiership he cannot score points in Surreal Soccer.

18. Only Premiership players can score points in the FA Cup. Points will be awarded as for Premiership matches.

19. In the FA Cup replays are counted as separate matches.

20. Total value of team must not exceed £50 million.

21. There is no restriction on the number of players you can select from each team.

22. Each team must have either a goalkeeper, 4 defenders, 3 midfielders and 3 forwards or goalkeeper, 4 defenders, 4 midfielders and 2 forwards.

23. A cup competition will be run and exact format will be announced once the number of entrants is confirmed – a separate prize will be given to the winner of the cup competition.

24. You may enter as many teams as you wish 25. In the event of a draw, prize money will be divided equally.

26. You must be over 18 years or over to play.

27. Entries and payment must be received by 1500 hrs 13th September 2013.

28. Scoring will be backdated to 17th August 2013.

29. The winner of the league will be paid £1000, second £200 and third £100.

30. In the event of a draw, prize money will be divided equally.

31. Team and Manager names should be no longer than 20 characters.

32. The decision of the publisher is final. No alternative prize will be offered and no correspondence will be entered into.

• £50m Spend

• £50m Spend • £1,000 Top Prize • £1,000 Top Prize • Two Cup Competitions • •Two Competitions TwoCup Transfer Windows • Two Transfer Windows • ‘Early Bird’ Rates • ‘Early Bird’ Rates Early bird rates for entries received by 31st August 2012 Early bird rates for entries received by 30th August 2013

Two teams for £10, Two teams for £10, Three teams for £15, Five teams for £25 Three teams for £15, Five teams for £25 For entry forms and details of 2011/12 season player points For entry forms and details ofcontact 2012/13Marc season player points contact/ Lawton 01204 396397 Marc Lawton 01204 396397mlawton@gbmedia.eu mlawton@gbmedia.eu

CLOSING CLOSINGDATE DATE––14TH 13THSEPTEMBER SEPTEMBER 2012 2013

SCORING All Players

1ST PRIZE £1,000

Appearance (Full Match) 2 points Appearance (Part Match) 1 point Goal Scored 5 points Key Contribution to a Goal (An Assist) 3 points Own Goal -3 points Missed Penalty (including penalty shoot-outs) -2 points Sent Off -3 points Booked -1 point

2ND PRIZE £200

3RD PRIZE £100

Defenders & Goalkeepers Only

Clean Sheet (Full Match) 4 points Clean Sheet (Part Match) 2 points Penalty Save (Goalkeepers Only – including penalty shoot outs) 5 Points Concede one goal in game (Penalty Shootouts not included) 0 Points Each additional Goal Conceded (Penalty Shoot-outs not included) -1 point

ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 • ENTRY FEE £10 •

Pos

Player Name

Player Club

Price

GK DF DF DF

Manager’s name:..............................................................(Max 20 characters) Address: .......................................................................................................... .......................................................................................................................

Contact tel no: .........................................E-mail address: .............................. ................................................................

Team name:......................................................................(Max 20 characters) Paying by cheque: Cheques payable to GB Media Corporation Ltd. Post to: Coinslot Surreal Soccer, Coinslot International, Bolton Technology Exchange, 33 Queensbrook, Bolton, BL1 4AY. To be invoiced, please contact mlawton@gbmedia.eu with the correct invoice address and the amount of entries you require.

DF MF MF MF MF/FW FW

Surreal Soccer FW ad- 300x230-DPS

6/8/13

12:24

Page 2 TOTAL VALUE:

Goalkeeper (GK)

Goalkeeper (GK) TEAM NAME Szczesny, W

Arsenal

NAME Given, S Szczesny, Cech, P W Howard, Guzan, B T Schwarzer, Marshall, D M Reina, P Cech, P Hart, J Schwarzer, de Gea, DM Speroni, J Lindegaard, A Krul, T T Howard, Ruddy, J Stekelenburg, M Green, R McGregor, Federici,AA Jakupovic, Davis, K E Sorensen, Mignolet, S T Begovic, A Hart, J Mignolet, S de Gea, D Westwood, K Lindegaard, Vorm, M A Friedel, B Krul, T Gomes, Ruddy, J H Foster, B Boruc, A Jaaskelainen, J Begovic, A A Al-Habsi, Westwood, K Defender (DF) Mannone, V NAME Vorm, M Vermaelen, T Lloris, H Sagna, B Friedel, B Koscielny, L Foster, Gibbs,B K Mertesacker, Jaaskelainen, J P

TEAM Aston Villa Arsenal Chelsea Everton Aston Villa Fulham Cardiff City Liverpool Chelsea Man City Chelsea Man Utd Crystal Palace Man Utd Newcastle Everton Norwich Fulham QPR Hull City Reading Hull City Southampton Stoke City Liverpool Stoke Man CityCity Sunderland Man Utd Sunderland Man Utd Swansea Tottenham Newcastle Tottenham Norwich City West Brom Southampton West Ham Stoke WiganCity Sunderland Sunderland TEAM City Swansea Arsenal Tottenham Arsenal Tottenham Arsenal West Brom Arsenal Arsenal West Ham

Santos, A Djourou, J Jenkinson, C Defender Collins, J (DF) Warnock, S NAME Hutton, A Mertesacker, Dunne, R P Vermaelen, Herd, C T Clark, CN Monreal, Cole, BA Sagna, Terry, J Koscielny, Ivanovic,L B Gibbs, Cahill,K G Luiz, D C Jenkinson, Baines, Lowton, ML Jagielka, P Vlaar, R Heitinga, J Clark, C T Hibbert, Neville,MP Connolly, Distin, MS Hudson, Riise, J Caulker, S Hangeland, B Ivanovic, Hughes,B A Kelly, Cole, A S Senderos, P Luiz, D Johnson, G Terry, J Enrique, J Cahill, G M Skrtel, Azpilicueta, Agger, D C Carragher, Ramage, P J Kelly, M Baines, L Kompany, V Jagielka, Lescott,P J Distin, S G Clichy, Richards, Coleman, S M Zabaleta, Alcaraz, A P Kolarov, A Riise, Evra,J P Hangeland, Vidic, N B Ferdinand, Figueroa, M R Evans, JG Johnson, Jones, P Agger, D Smalling, C Enrique, Rafael J Coloccini, F Toure, K Simpson, Skrtel, M D Williamson, M Kompany, V Santon, D Zabaleta, Taylor, SP Martin, Clichy, G R Whittaker, Lescott, J S Drury, A Nastasic, M Ayala, D

Arsenal Arsenal Arsenal Aston Villa Aston Villa TEAM Aston Villa Arsenal Aston Villa Arsenal Aston Villa Aston Villa Arsenal Chelsea Arsenal Chelsea Arsenal Chelsea Arsenal Chelsea Chelsea Arsenal Everton Aston Villa Everton Aston Villa Everton Aston Villa Everton Everton Cardiff City Everton Cardiff City Fulham Cardiff City Fulham Chelsea Fulham Fulham Chelsea Fulham Chelsea Liverpool Chelsea Liverpool Chelsea Liverpool Chelsea Liverpool Liverpool Crystal Palace Liverpool Everton Man City Everton Man City Everton Man City Man City Everton Man City Everton Man City Fulham Man Utd Fulham Man Utd ManCity Utd Hull Man Utd Liverpool Man Utd Liverpool Man Utd Liverpool Man Utd Newcastle Liverpool Newcastle Liverpool Newcastle Man City Newcastle Man City Newcastle Norwich Man City Norwich Man City Norwich Man City Norwich

Kolarov, A Richards, M

Man City Man City

PRICE 3.7 PRICE 3.3 £3.5m 3.8 3.3 £3.0m 3.3 £3.0m 3.4 4£4.0m £3.0m 3.9 £3.0m 3.1 3.4 £3.4m 3.3 £3.3m 3.3 3£3.0m £3.0m 2.9 3.3 £3.5m 3.2 £4.1m 3.3 £3.8m 2.6 £3.1m 3.3 3.7 £3.2m 2.9 £3.0m 3.3 £3.2m 3.1 £3.4m 3.2 £3.2m £3.0m PRICE £3.3m 4.5 £3.4m 4 4£3.0m £3.2m 3.5 3.7 £3.2m

3.3 3 2.7 3.3 3.3 PRICE 3.2 £4.5m 3.2 3£4.1m 2.9 £4.1m 4.8 £3.8m 4.6 £3.8m 4.4 £3.5m 4.4 4.1 £3.4m 4£3.1m 3.7 £3.0m 3.5 £2.9m 3.3 3.2 £3.1m 3.3 £2.8m 3.4 £2.8m 3.3 £4.8m 3.3 3.2 £4.5m 3.1 £4.5m 4.1 £4.0m 3.8 £3.9m 3.7 £3.8m 3.7 3.2 £2.8m 3.2 £4.8m 5.1 £3.9m 4.7 £3.5m 4.6 3.9 £3.5m 3.5 £2.7m 3.3 £3.3m 4.8 £3.3m 4.6 4.5 £3.0m 4.1 £4.4m 4.1 4£3.9m £3.8m 3.7 3.8 £3.6m 3.5 £3.5m 3.3 £5.0m 3.3 £4.4m 3.1 3.1 £4.1m 3.1 £3.6m 2.8 £3.6m 2.8 £3.5m £3.3m

Barnett, L Young, Evra, P L Ferdinand, A Vidic, N Onuoha, N Evans, J Traore, A Rafael Fabio Nelsen, RR Ferdinand, Pearce, Jones, P A Gorkss, K Smalling, C Shorey, N Santon, D Harte, I Debuchy, Mills, J M Hooiveld, Coloccini, FJ Butterfield, Bassong, S D Richardson, F Martin, R Martin, A Turner, M Fox, D Olsson, M Shawcross, R Huth, Lovren,RD Wilson, Clyne, N M Shotton, R Shaw, L Wilkinson, A Shawcross, Upson, M R Pieters, E P Bardsley, O'Shea, Huth, R J Turner, O'Shea, M J Brown, W Cuellar, C Cuellar, C Brown, W T Bramble, Diakite, NM Taylor, Williams, Williams, AA Rangel, Rangel, AA Chico Chico G Monk, Davies, BK Walker, Vertonghen, Vertonghen, J J Assou-Ekotto, B Walker, K Kaboul, Dawson, YM Dawson, M Assou-Ekotto, Gallas, W B Kaboul, Y G McAuley, Olsson, McAuley,JG Ridgewell, Olsson, J L Jones, B O'Brien, J Tomkins, J Collins,WJ Reid, Reid, W J Faubert, McCartney, G Demel, G O'Brien, Rat, R J Faye, A Boyce, E Alcaraz, A MidfieldG (MF) Caldwell, Figueroa, M NAME Stam, R Cazorla, S

Walcott, T (MF) Midfield Arteta, M NAME Wilshere, TJ Walcott, Ramsey, Ramsey, AA Song, A Ox-Chamberlain, A Wilshere, J Westwood, Arteta, MA N'Zogbia, C Chamberlain, A Rosicky, T P Whittingham, Holman, B A Gunnarsson, N'Zogbia, Cowie, D C Petrov, S Bo-Kyung, Ireland, SK Mata, J Albrighton, M Mata, Hazard,JE Lampard, Schurrle, A F Hazard, E Lampard, F Ramires Oscar M Marin, Ramires F Malouda, de Bruyne, Essien, M K Meireles, Moses, V R Essien, M Jedinak, M Osman, L Moritz, A M Fellaini, Thomas,T J Cahill, Rodwell, Garvan, O J Coleman, Dikgacoi, K S Barkley, R Bolasie, Y Dempsey, C Fellaini, M Pienaar, S

Norwich QPR Man Utd QPR Man Utd QPR Man Utd QPR Man Utd QPR QPR Man Utd Reading Man Utd Reading Man Utd Reading Newcastle Reading Newcastle Reading Southampton Newcastle Southampton Norwich City Southampton Norwich City Southampton Norwich City Southampton Norwich City Stoke City Stoke City Southampton Stoke City Southampton Stoke City Southampton Stoke City Stoke City City Stoke Stoke City Sunderland Sunderland Stoke City Sunderland Sunderland Sunderland Sunderland Sunderland Sunderland Sunderland Sunderland Swansea Swansea Swansea City Swansea Swansea City Swansea Swansea City Swansea Swansea City Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham West Brom West West Brom Brom West West Brom Brom West Brom West Ham West Ham West Ham Ham West West Ham Ham West West West Ham Ham West West Ham Ham West Ham Wigan Wigan Wigan Wigan TEAM Wigan

Arsenal Arsenal Arsenal TEAM Arsenal Arsenal Arsenal Arsenal Arsenal Arsenal Arsenal Aston Villa Arsenal Aston Villa Arsenal Arsenal Cardiff City Aston CardiffVilla City Aston CardiffVilla City Aston Villa CardiffVilla City Aston Chelsea Aston Villa Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Chelsea Crystal Palace Everton Crystal Palace Everton Crystal Palace Everton Everton Crystal Palace Everton Crystal Palace Everton Crystal Palace Fulham Everton Everton

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2.7 3.3 £4.8m 3.3 £4.5m 3.1 £4.2m 3.1 £4.1m 3.1 2.8 £4.1m 3.3 £4.0m 3.1 £3.5m 2.8 £3.1m 2.7 £3.0m 2.7 3.3 £3.0m 2.8 £3.4m 2.8 £3.2m 2.7 £3.0m 2.7 £3.0m 3.4 3.3 £3.2m 3.3 £3.2m 3.1 £3.1m 3.1 £3.5m 3.1 £3.4m 3.3 3.3 £3.3m 3.3 £3.3m 3.3 £3.2m 3.1 £2.8m 3.1 £2.8m 3.7 3.4 £3.4m 3.3 £3.4m 3.3 £3.2m 3.1 4 £3.1m 3.9 £4.5m 3.9 £4.0m 3.8 £3.7m 3.4 £3.5m 3.3 £3.4m 3.4 3.3 £3.1m 3.1 £2.9m 3.1 £3.4m 3.1 £3.3m 2.8 £3.2m 2.8 2.8 £3.0m 2.7 £2.8m 2.7 3.3 3.3 3.3 3.1 PRICE 2.8

£5.5m £5.2m £4.1m PRICE £3.8m 4.3 3.9 £3.5m 3.8 £3.3m 3.7 £3.4m 3.7 £3.3m 3.4 3.3 £3.2m 3.7 £3.1m 3.7 £2.7m 3.4 £2.5m 3.3 £6.2m 3.1 5.8 £5.4m 4.5 £5.1m 4.3 £4.5m 4 £4.3m 3.9 £4.1m 3.8 3.7 £3.5m 3.4 £3.4m 3.3 £3.1m 3.9 £3.0m 3.8 £2.8m 3.7 3.1 £2.7m 2.8 £2.7m 2.4 £2.5m 4.3 £5.0m £4.4m

Duff, D Murphy, Mirallas,DK Sidwell, S Osman, Etuhu, DL Gibson,MD Diarra, Gerrard, Duff, D S Henderson, J Sidwell, S Adam, C Koren, R S Downing, Leiva, LD Meyler, Cole, J Elmohamady, A Aquilani, A Brady, Silva, DR Gerrard, Toure, Y S Nasri, S P Coutinho, Johnson, A Downing, S Milner, J Henderson, Barry, G J deLeiva, Jong,L N Nani Allen, J Young, A Silva, D A Valencia, Toure, Y S Kagawa, Giggs, Navas,RJ Scholes, P Fernandinho Carrick, M Garcia, J T Cleverley, Cabaye, Milner, JY Gutierrez, Nasri, S J Ben Arfa, H Barry, RG Taylor, Amalfitano, Carrick, M R Obertan, G Nani Tiote, C Kagawa, S S Marveaux, Valencia, AW Hoolahan, Pilkington, Young, A A Surman, A Cleverley, T Johnson, B Cabaye, E Y Bennett, Fox, BenDArfa, H Crofts, A J Gutierrez, Howson, J Sissoko,AM Taarabt, Gouffran, Y S W-Phillips, Barton, Tiote, CJ Faurlin, A Snodgrass, R Derry, S Hoolahan,AW Buzsaky, Park, J Pilkington, A Diakite, SB Johnson, McAnuff, J Howson, J M Leigertwood, Tettey, A J Karacan, Kebe, J Schneiderlin, M McCleary, G Ramirez, G Robson-Kanu, H Lallana,DA Guthrie, Mullins, Davis, SH Lallana, A J Puncheon, Do Prado, G Wanyama, Davis, S V Cork, JC Adam, Schneiderlin, M Nzonzi, S Hammond, D DeEtherington, Ridder, S M Kightly, M M Etherington, Pennant, Johnson,JA Whitehead, D Sessegnon, S Whelan, G Gardner, C Sessegnon, S Larsson, S E Giaccherini, McClean, Larsson, SJ Colback, J Routledge, Gardner, CW Dyer, N Richardson, K Vaughan, DP Hernandez, Cattermole, L de Guzman, Sinclair, S J Shelvey, Dyer, N J Allen, Bale,JG Routledge, Dempsey, CW Britton, L Paulinho Gower, M deLennon, Guzman, A J Agustien, Chadli, N K Bale, G Dembele, M R van der Vaart, Sigurdsson, Modric, L G Sigurdsson, G Sandro Lennon, A Parker, S Pienaar, S Morrison, J Brunt, C

Fulham Fulham Everton Fulham Everton Fulham Everton Fulham Liverpool Fulham Liverpool Fulham Liverpool Hull City Liverpool Liverpool Hull City Liverpool Hull City Liverpool HullCity City Man Liverpool Man City Man City Liverpool Man City Liverpool Man City Liverpool Man City Man City Liverpool Man Utd Liverpool Man Utd ManUtd City Man ManUtd City Man Man ManUtd City Man Utd ManUtd City Man ManUtd City Man Newcastle Man City Newcastle Man City Newcastle Man City Newcastle Newcastle Man Utd Newcastle Man Utd Newcastle Man Utd Newcastle Man Utd Norwich Norwich Man Utd Norwich Man Utd Norwich Newcastle Norwich Norwich Newcastle Norwich Newcastle Norwich Newcastle QPR Newcastle QPR QPR Newcastle QPR Norwich City QPR Norwich City QPR QPR Norwich City QPR Norwich City Reading Norwich City Reading Norwich City Reading Reading Southampton Reading Southampton Reading Southampton Reading Reading Southampton Southampton Southampton Southampton Southampton Southampton Southampton Stoke City Southampton Stoke City Southampton Stoke City Southampton StokeCity City Stoke Stoke City Sunderland Stoke City Sunderland Stoke City Sunderland Sunderland Sunderland Sunderland Sunderland Sunderland Sunderland Swansea City Sunderland Swansea City Sunderland Sunderland Swansea City Sunderland Swansea City Swansea Swansea City Swansea Swansea Tottenham Swansea Tottenham Swansea Tottenham Swansea Swansea Tottenham Swansea Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham Tottenham West Brom West Brom

3.7 3.7£4.2m 3.1 2.8£4.0m 2.8£3.2m 4.5£3.8m 3.8 3.7£3.4m 3.7£3.1m 2.8£2.9m 2.8£2.8m 2.7 6 £2.7m 4.3£4.7m 4 £4.2m 3.7£3.8m 3.4 3.4£3.7m 3.3£3.4m 4.9£3.3m 4.7 4.5£5.5m 4 £5.1m 3.7£4.5m 3.4 3.4£4.2m 3.3£3.8m 4.2£3.8m 4 £3.7m 3.8 3.7£3.5m 3.4£4.4m 3.3£4.2m 3.3 2.5£4.0m 3.9£3.8m 3.8£3.7m 3.7£3.5m 3.7 3.4£3.8m 3.3£3.6m 3.1£3.5m 2.8 3.4£3.5m 3.3£3.3m 3.3£2.8m 3.3£3.8m 3.3 3.1£3.5m 3.1£3.5m 2.7£3.4m 3.3 3.1£3.2m 3.1£2.8m 2.8£3.7m 2.7 2.7£3.6m 2.7£3.6m 2.5£3.4m 3.3£3.3m 3.1 2.8£3.3m 2.8£3.2m 2.7£3.2m 2.7 2.4£3.0m 3.9£3.0m 3.3£4.0m 3.3£3.8m 3.3 4 £3.7m 3.8£3.7m 3.7£3.4m 3.7 3.4£3.9m 3.3£3.7m 3.1£3.5m 3.1 3.9£3.3m 3.8£2.7m 3.7£6.5m 3.4£4.5m 3.3 3.1£4.0m 3.1£3.9m 2.7£3.8m 5.5 4.5£3.5m 4.2£3.4m 4 £3.3m 3.7£3.2m 3.7 £3.9m £3.5m

Parker, S Sandro Mulumbu, Y Huddlestone, T Yacob, CJ Morrison, Nolan, Brunt, CK Mulumbu, Jarvis, MY Dorrans, G Diame, M Thomas, J Noble, Reid, S M El Ghanassy, Y Cole, J Nolan, K Noble, M Diame, M Forward (FW) Collison, J Taylor, M NAME Bouba Diop, P Giroud, O'Neil, GO Moses, V L Podolski, Gomez, J Benteke,JC McCarthy, Agbonlahor, McArthur, J G Beausejour, Weimann, AJ Watson, B Bent, D Crusat, A Helenius, N

Forward Bellamy, C (FW) Cornelius, A NAME vanCampbell, Persie, RF Giroud, O Gestede, R Podolski, L Maynard, N Gervinho Bent, D F Torres, Agbonlahor, G Ba, D Weimann, A Lukaku, R Torres, F Murray, GD Sturridge, Jelavic, NK Phillips, Anichebe, V Wilbraham, A Naismith, S Gayle, DM Dembele, Ruiz, B A Kone, Petric, M N Jelavic, Rodallega, H Anichebe, Suarez, L V Berbatov, Carroll, A D Borini, Ruiz,FB Aguero, S Rodallega, H Tevez, C Graham, Balotelli, MD Rooney, W N Proschwitz, Welbeck, Boyd, GD Hernandez, J Fryatt, Cisse, P M Ba,Suarez, D L Ameobi, Shola Sturridge, D Holt, G Aspas, S I Morison, Alberto,SL Jackson, Vaughan, Borini, FJ Zamora, B Aguero, S Mackie, J Negredo, Cisse, D A Helguson, Jovetic, SH Johnson, Dzeko, EA Campbell, D van Persie, RP Pogrebnyak, Rooney, WA Le Fondre, Hunt, N Hernandez, J Roberts, J D Welbeck, Lambert, R Cisse, P J Rodriguez, Lee,Ameobi, T Sh Walters, J van Wolfswinkel, R Crouch, P Hooper, GF Campbell, Gyan, A R Lambert, Wickham, CJ Rodriguez, Graham, D Walters, Moore, L J Crouch, Dobbie, SP Adebayor, Fletcher,ES Defoe, J Altidore, J Odemwingie, P Michu Long, S Fortune, MA Bony, W Cox,Defoe, S J Cole, C VazAdebayor, Te, R E Long, FS Nouble, Maynard, Anelka, N N Di Santo, F Odemwingie, P Maloney, S Carroll, A Vaz Te, R

Tottenham Tottenham West Brom Tottenham Brom WestWest Brom Ham WestWest Brom WestWest Brom Ham WestWest Brom Ham West Brom Ham WestWest Brom WestWest Brom Ham West Ham West Ham West Ham West Ham West Ham WestTEAM Ham WestArsenal Ham Wigan Arsenal Wigan Aston Villa Wigan Aston Villa Wigan Wigan Aston Villa Wigan Aston Villa Wigan

Aston Villa Cardiff City Cardiff City TEAM Arsenal Cardiff City Arsenal Cardiff City Arsenal Cardiff City Arsenal Aston Villa Chelsea Aston Villa Chelsea Aston Villa Chelsea Chelsea Crystal Palace Chelsea Everton Crystal Palace Everton Crystal Palace Everton Crystal Palace Fulham Fulham Everton Fulham Everton Fulham Everton Liverpool Fulham Liverpool Liverpool Fulham Man City ManFulham City ManHull CityCity ManHull UtdCity ManHull UtdCity Man Utd Hull City Newcastle Newcastle Liverpool Newcastle Liverpool Norwich Liverpool Norwich Liverpool Norwich Norwich Liverpool QPRMan City QPR QPRMan City QPRMan City QPRMan City QPR Man Utd Reading Man Utd Reading Reading Man Utd Reading Man Utd Southampton Newcastle Southampton Southampton Newcastle Stoke City City Norwich Stoke City Norwich City Sunderland Sunderland Southampton Sunderland Southampton Swansea Stoke City Swansea Stoke City Swansea Tottenham Sunderland Tottenham WestSunderland Brom WestSwansea Brom City WestSwansea Brom City WestTottenham Brom West Ham WestTottenham Ham Brom WestWest Ham WestWest Ham Brom Wigan West Brom Wigan West Ham West Ham

3.3 3.1 2.8 3.8 3.7 3.7 3.3 3.3 3.1 3.1 3.3 3.1 3.1 2.8 2.7 2.7 2.5 3.9 3.7 3.3 3.3 3.3 3.1 2.8

£3.3m £2.8m £3.9m £3.5m £3.5m £3.4m £2.9m

PRICE £5.7m £5.3m £6.0m £5.1m £4.8m £4.8m £4.0m £5.0m £4.2m PRICE 7 £3.5m 6.2 £3.0m 5.8 5.3 £2.9m 6.5 £6.0m 5.5 £5.5m 4 6.7 £5.4m 5.6 £4.5m 5.8 £3.7m 4.5 £3.3m 4 5.3 £2.9m 5 £5.7m 4.5 £5.2m 4.3 6.7 £5.0m 5.8 £5.5m 5.3 £5.0m 6.9 6.5 £4.5m 6.2 £5.0m 6.9 £4.3m 5.8 £3.6m 5.5 6.5 £2.9m 6 £7.8m 3.3 £6.0m 5.5 4.9 £5.5m 4.9 £5.1m 2.8 £4.7m 5.5 £7.2m 5.3 5.2 £6.5m 5 £5.7m 5 £5.3m 3.7 4.9 £8.0m 4 £6.9m 3.4 £5.4m 2.7 £5.1m 4.8 3.9 £5.3m 3.7 £4.2m 5.5 £4.8m 5.3 4.9 £4.7m 4.8 £5.4m 3.8 £5.0m 5.3 4 £5.2m 3.3 £4.9m 5.6 £5.2m 5.5 5.5 £4.4m 5.3 £5.8m 4.8 £5.5m 3.9 £5.3m 4.3 3.3 £5.1m 3.3 £5.2m 2.5 £5.0m 5 £4.0m 4.5 £5.4m £4.4m

2328-p22-23-Comment:Coinslot NEW

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Coinslot August 9 - August 15, 2013

Comment Impressed?

Yes, I admit it, I was

“

“Yes please!”

alex lee comment o kill some time the other day I called into a nearby large arcade/FEC/bowling complex which happens to be situated in on the lower floor of one of the UK’s biggest indoor shopping malls. Those of you who know my approximate location will immediately realise precisely which establishment I’m talking about. I was with my son and stepson, both of whom have been to the above mentioned before, yet I could tell immediately how impressed they were by the place.

There were a number of reasons for this. From my point of view, I thought the fact that a game of live football was being broadcast in joined-up screens along the length of the bowling alley area was a visual treat and a fantastic idea to encourage ‘just one more game’ of tenpin bowling - and further food and drink purchases. I was also heartened to see that there was a fabulous mix of people in there, from groups of teenagers to fullon extended families.

My son and stepson immediately ‘bought into’ the fact that a large percentage of the games in there were redemption-enabled and, already familiar with the concept of the ticket eater and the redemption

T

counter, wanted to work out which machines were most likely to pump out tickets.

While we moved from machine to machine in our hunt for more tickets, the focal point of the FEC, the central dodgems area, was being used by some enthusiastic kids whose wails of excitement reflected the overall happy mood of the place.

The venue in question does have one serious advantage over many - its position in a massively highfootfall area. Other than that, it faces the same issue as all other similar operations - which machines to position where in order to maximise the ROI. Little touches such as the live football (which I know must cost an awful lot of money) and the fact that there’s an adjacent bar of course elevate it above ‘standard’FECs,but this was a glowing example of what can be achieved in difficult, challenging times for all.

Could we all learn something from a quick visit to such an impressive location? As I left the happy hordes, I couldn’t help think that if the coin-op sector is in a state of decline (as people like to tell us), the entertainment centres that have got it right, such as this one, are doing a superb job.

Light fingered arcade employee p

What goes around comes around in the ca amusement and gaming and a pub c

alex lee media watch perators need to be in tune with what’s cool, according O to a recent article on the Intergame website. Taking an overview of the pay-to-play amusements sector, whether that’s pure family amusements or street gaming, there are clear trends emerging across the sector - online connectivity, video touchscreens, appinspired content, automated management systems… Slowly but surely, these new ideas are taking hold and are changing the way games are made available and the way operators manage them.

As has been discussed in the pages of Intergame many times in the past, often central to the appeal of pay-to-play amusements is their simplicity. What works for one generation of players seems to work equally well - and as intuitively - for the next. Given the breadth of new technologies available and what these can achieve, the temptation may be to seek to

re-invent the wheel in the quest to find the next big thing. However, game design is a complex equation that has to take into account changing fashions. For example, the widespread use of touchscreen tablet technology has seen the technology applied to a host of amusement games, yet the actual play mechanics replicate traditional styles of fairground and amusements game play. Operators must also be convinced of their benefits.

“Operators need to be in tune with what’s cool,” Dietmar Straubinger of TAB Austria said.

“They are open to new technologies when they see that it brings enough benefits. Developers have to focus on maximising ROI and to keep players loyal - truly no easy challenge, but there is still enough potential to meet this with innovative and value-added products.”

Meanwhile, the manager of two amusement arcades in Withernsea and Carlisle stole

more than £30,000 from gaming machines and safes, according to Coin-op Community.

Marc Clarke, 26, of Hull, was trusted to manage Smiles For Miles arcade in Withernsea and a second arcade in Carlisle but he stole money from both premises over a two-year period.

While working as a manager at Victoria Amusements in Carlisle, Clarke stole £16,409.26. He had worked at the arcade for 18 months after leaving Hull. Clarke was caught in February last year after a surprise audit revealed cash from the safe was missing and also the float from the roulette table.

He was charged with theft in Carlisle, but failed to attend court and, instead, came back to Hull, where he started a new job as a supervisor at Smiles For Miles in Withernsea.

Clarke failed to tell his new employers about the previous theft or court appearances and began stealing money from there as well. Over a 12-month

”

2328-p22-23-Comment:Coinslot NEW

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Coinslot August 9 - August 15, 2013

“The proposed merger of the Gambling Commission with the National Lottery Commission is creating a great deal of speculation within the corridors of power at the UK Department for Culture Media and Sport.”

Steph Norbury, Coin-op Community

letter to the editor

Bidding a sad farewell Dear Sir, It is with great sadness that I learned of Claremont Automatics’ decision to withdraw from the supply of machines across all the sectors in which it operates.

It’s almost 12 months to the day that a manufacturer introduced the dongle, and at the time increased the cost to purchase a reel based AWP by 58 per cent (yes 58 per cent!). This has been well documented, and at the time it was indicated that this machine price increase will have consequences for the industry.

Claremont is a well-respected operator, and it’s a sad day for their staff, directors, and in fact for the industry, that it has opted to pull down the shutters three years short of their 50th anniversary.

This industry was created and driven by independently-minded entrepreneurs who established companies such as Claremont, although now it would appear that the same industry they helped create is a very different beast indeed.

With the seemingly unstoppable march of corporatism, perhaps we should all ask what is the cost of ‘progress’?

TO COMMENT ON ANY ARTICLE

Email: al@sjc.co.uk

Talarius chief survives trial by television Last week’s ‘Undercover Boss’ Peter Harvey, CEO of Talarius, tells Coinslot about how the televisual experience has affected him, his operation and, he hopes, his future customers.

peter harvey viewpoint

Peter Weir, Town & County Leisure

approached by Channel 4 in the Spring and asked whether II was would appear on Underover

ployee pleads guilty

omes around in the case of an errant arcade employee, coolness remains a key in aming and a pub chain boss believes that consumer confidence may have turned a corner.

period, he stole £15,148.62.

His regional supervisor changed the lock to the safe after noticing his behaviour was becoming erratic.

Prosecutor Mark Kendall said: “In Carlisle, Clarke was the only person in the shop with the keys to the safe. When his manager carried out an audit, it revealed substantial inaccuracies.

“He was spoken to and accepted he began by borrowing money, initially £900 from the safe for a property he wished to occupy. He said he continued borrowing money and it spiralled out of control.

“He then came to East Yorkshire and obtained employment at an arcade. He had worked for his employer in the past and was trusted by them. As the person responsible for the arcade, he was the sole keyholder for the safe. Last September, his work pattern became erratic and suspicion arose.

23

“In March, the safe was locked by the regional manager so Clarke could not gain further access to it until an audit was carried out. There was a shortfall of more than £15,000. When he was challenged by the manager, he said ‘I didn’t realise I had taken that much’.

Clarke pleaded guilty to two counts of theft.

And finally, Wetherspoons chief Tim Martin has stated that a lot of pubs are still “greatly over-rented” as a legacy of the last financial boom, according to the Publican’s Morning Advertiser’s website.

Martin said: “Out of London, in the pub trade there’s still a lot of pubs that are greatly overrented.”

Announcing results for the 11 weeks to 14 July, JDW said it intends to provide an update on any impairment and onerous lease provisions at its full-year results.

Martin added: “I think there’s quite a hot property market in

London. Out of London, in the pub trade there’s still a lot of pubs that are greatly overrented - and in London, as a matter of fact. The tail end of the last boom is a legacy of overrented pubs. I suppose the effects of this can last for a few decades in some places.

There’s probably quite a lot of people seeking to open pubs and restaurants in the southeast but I would guess that demand is subdued in the rest of the country.”

Martin suggested consumer confidence may have “turned a corner”. He concluded: “It’s about five years since the credit crunch and we haven’t gone to hell in a handcart, we’ve just had to tighten our belts a bit.”

Boss.After careful consideration,I decided that the programme was an opportunity for Talarius to demonstrate how it runs its Quicksilver brand and show potential customers what they could expect if they were to visit one of our venues.

On the day filming began,I was put in a disguise to avoid detection from staff, and I then spent a week travelling around the UK in different Quicksilver venues to see what I would discover.Instead of any major shocks or disappointments, I was hugely relieved to find that our venues were full of fantastic staff with great personalities. My biggest frustration was that too many great stories, business ideas and examples of success stay localised within venues and do not get circulated around the company as examples of best practice. I want to change this and am currently working on a plan that allows venues to communicate better with head office.

The programme was also a chance to see a lot about Quicksilver from a customer perspective. Watching the footage back last week, I was glad that it challenged the stereotypical and outdated image of arcades being grotty, dirty and sleazy. Instead bright, clean and transparent venues were on offer to customers with a significant investment plan in recent years having ensured that our venues are welcoming. The complimentary tea and coffee facilities combined

with fresh decoration and friendly staff helped to show why customers would want to spend time in a Quicksilver venue.I hope this has helped the reputation of the AGC sector as a whole.

After watching the show, I would also hope that our customers will understand more about the pressures on the industry and appreciate the investment we have made in new machines and venues. We have managed to survive the smoking ban, regulatory reforms, the current lengthy recession and even a period where the maximum stake a customer could bet was temporarily reduced from £2 to £1 (with bookmakers near our venues being able to offer £100 per spin at the same time), but we continue to weather all storms and we have sustained sales growth ever since above average UK growth.

I am really proud to have seen the fantastic work that our committed staff are undertaking every day, ensuring customers enjoy coming to our venues. It was a little nerve wracking when I first signed up to do the show and I had some concerns about what I might find, but overall I am delighted with it having finished the process.There are, of course, areas for improvement which we will look to remedy in the near future, but it is great to know that every day so many excellent staff are coming to work for Talarius. We want to make sure those staff feel valued and part of our future as the company continues to grow.”

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Coinslot August 9 - August 15, 2013

Newsweek ATTRACTIONS EXPO EXPLORES NETWORK ROUTE AAPA Attractions Expo 2013, which takes place on November 18-22 at the Orange County Convention Centre in Orlando,will feature a wide variety of networking opportunities and special events.

Participants will get behindthe-scenes looks at area attractions and time to interact with more than 26,000 attractions industry professionals from 100 countries.

It features guided tours to allow registrants to experience area attractions at sites including Disney’s Epcot centre, Fun Spot America, Legoland Florida and the

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Email: jw@sjc.co.uk

IAGR conference to unite world gaming regulators he annual IAGR conference takes place in Norway this year,and the event’s organisers are aiming to inspire regulators from around the world to share their experiences on the key issues affecting the modern gaming landscape.

The International Association of Gaming Regulators’ (IAGR) annual conference takes place at the Grand Hotel Oslo in Oslo, Norway, on September 29 - October 2.

The conference,which is open to IAGR members and all industry representatives, will explore the emerging issues affecting gaming regulators, policymakers and indus-

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Kennedy Space Centre’s visitor complex.

In addition, network opportunities include IAAPA’s Lunch and Learn featuring George Kalogridis, president of Walt Disney World.

try executives in gambling markets around the world.

The programme at IAGR 2013 will be opened by HadiaTajik,the Norwegian Minister of Culture.

Issues to be discussed on the first day of the event include the links

FRESH LOOK FOR LICENSING EVENT rand Licensing Europe 2013 (BLE) will take place from the October 15-17 at

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between the economy, technology, sociology and gaming. Paul Tang of the Dutch GamingAuthority will also moderate an in-depth session on the challenges regulators are presented with over problem gambling.

“We hope to hear concrete exam-

ples on how and why regulators have chosen to regulate in order to minimise problem gambling in different parts of the world,”the IAGR said.

Other sessions will focus on server-based gaming,player card verification and match fixing.

Day two of the event will see state operators discuss the myriad challenges in today’s digitallydriven gaming world.Panellists will provide a brief history of gaming in their respective jurisdictions, the overall regulatory structure and what auditing, probity checks and compliance mean to their regulatory body. cover the latest brands, character and images available for license and create and cement licensing partnerships.

Registration for BLE 2013 is free.

Olympia, London.

Now in its 15th year, BLE is designed for retailers, licensees and sales promotion professionals to meet face-to-face with over 280 leading brand owners, dis-

Calendar INTERNATIONAL EVENTS AUGUST 2013 13-15 Australasian Gaming Expo (AGE) Sydney Convention Centre Sydney Australia www.austgamingexpo.com

UK EVENTS SEPTEMBER 2013 1-4 Autumn Fair International NEC Birmingham UK www.autumnfair.com

18 BACTA Division 2 & 4 Meeting Hippodrome Casino London UK www.bacta.org.uk

19 BACTA Division 1 & 3 Meeting Hippodrome Casino London UK www.bacta.org.uk

20-22 BAPTO National Finals Lyons Robin Hood Holiday Park Rhyl UK www.bapto.org.uk

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