Coinslot 2370 digital

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May 30 – June 5, 2014 • No. 2370 • www.coinslot.co.uk

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Industry news Seaside amusements Ticket solutions Latest Machine Charts B2B Listings Classified ads and opps Comment & Analysis Newsweek

She admitted to being ‘blown away’ by the industry’s potential for job generation and praised the British Hospitality Association for galvanising the industry....

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BACTA holds trouble-shooting m CASH

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musements trade body BACTA held a meeting with the Royal Mint recently to discuss some of the potential issues associated with the introduction of the new £1 coin in 2017, billed by the Royal Mint as the “most secure coin in the world”.

The move comes amid concerns about the 30-year old coin’s vulnerability to counterfeiting, with an estimated 45m forgeries in circulation. The new coin is based on the design of the old thruppenny bit, a 12sided coin in circulation between 1937 and 1971. A competition will be held to decide what image to put on the “tails” side of the coin.

The government will hold a detailed consultation on the

Whitehouse bags Dragon 2 licence PLUSH

ift and toy supplier WhiteG house Leisure is poised to stock a large range of How to Train your Dragon 2 plush.The company’s Ian Whittingham stated:“This is set to be the main

dragon characters - Toothless, Nadder, Nightmare and Gronkle - the plush is set to arrive in time for the film’s official release date 4 July.

animated Whitfilm release for the tingham summer and the concluded: plush is available exclu“It’s sure to prove sively from Whitehouse Leisure.” to be another top performing Consisting of the four main line for us.”

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AMUSEMENTS

ESSENTIAL GUIDE

Blackpool on a crash course over road policy 10

Ticket to ride

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31 May 30 - June 5, 2014 • No. 2370 • www.coinslot.co.uk

ooting meeting with Royal Mint impact of the change on businesses, which may face costs from having to change vending machines, supermarket trolleys, gaming machines and lockers at gyms and leisure centres.

Some commentators have raised fears the new coin will not work smoothly in vending machines, but the Royal Mint said the coin “will be expressly designed to fit existing mechanisms”.

BACTA will be making a detailed submission to the consultation and will be forming a working group specifically to address any concerns that it may have. Additionally, BACTA will be working closely with other associations who will be directly affected by this change, and any potential technical and cost issues that might affect its members.

SG Gaming unveils two new titles CONTENT

SG Gaming, a division of Scientific Games Corporation, has unveiled Road Hog, a new slots title, and the Zeus II slot theme, the first WMS Gaming title available to SG customers.

Both games were previewed at the ICE Totally Gaming 2014 trade event in London, 4-6 February. SG Gaming began deploying both titles to customers across the LBO, arcade and bingo sectors in late February.

The roll-out is expected to be completed in the coming months.

Road Hog was developed by SG Gaming’s in-house content development team. Headed by Rick Mountney, UK director of content development, the team has led the creation of classic titles such as Rainbow Riches

and Money Mad Martians.

The Zeus II slot theme is the first in a line of WMS titles that are being made available exclusively to SG Gaming customers in the LBO, arcade and bingo sectors following the acquisition of WMS by Scientific Games in autumn 2013.

Mountney said: “Road Hog is an exciting slots game and we expect it to be a success across the LBO, arcade and bingo sectors.”

He concluded: “Customers and players are seeing the benefits of the acquisition of WMS by our parent company, Scientific Games. The combination has allowed us to offer a range of excellent WMS titles exclusively to our customers, enhancing what was an already strong content offering, and resulting in a greater variety of game choice for our players.”

Talarius to expand its UK workforce ADULT GAMING CENTRES

Despite AGCs still unable to compete on a level playing field with the controversial FOBTs, one nationwide chain, Talarius, is looking to further expand its workforce in 2014. alarius, the UK’s largest operator of adult gaming centres, is expanding its workforce with the creation of up to 40 new roles this year in a move which illustrates that there is still plenty of life in the high street AGC sector. The recruitment drive forms part of Talarius’ ‘People Agenda’, a programme of initiatives to ensure that it develops and maintains the best possible team to support the company’s growth over the long term.

Ranging from service assistant to senior management level, the new positions will span across different areas of the business, and will be based in Talarius venues all over the country.The recruitment process will be overseen by Liam Dolan-Barr, who was appointed as the operator’s human resources director earlier this year and is tasked with implementing and evolving Talarius’‘People Agenda’.

The expansion, along with a number of staff engagement initiatives, will build on Talarius’ wider growth strategy to increase its market share by ensuring Quicksilver, Silvers and Winners venues are welcoming more customers through their doors.The benefits of this strategy is already bearing fruit as demonstrated by the 34 per cent growth in revenue reported in the company’s half year results in February.

In addition, the company launched its Venue Development Training Programme in late 2013, a scheme which sets out to hand all venue staff the skills and knowledge they need to be the

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best in the industry and enhance the overall operations of the business.

Peter Harvey, chief executive of Talarius, said: “This recruitment drive will help support the continued growth of the company following a sustained

period of success at Talarius.

With the popularity of our venues increasing, it is essential to have the right calibre of people in the right positions throughout the business.”

Through its brands Quicksilver, Silvers and Winners,Talarius owns 172 venues and has approximately 900 staff in permanent employment.The company is a wholly owned subsidiary of the Tatts Group, one of the largest gaming companies in Australia, and is listed on the Australian Stock Exchange.

Harvey concluded:“As we continue to grow and expand, I have no doubt that the additional skills brought through the recruitment of new staff will only add to our level of expertise and experience.”

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Coinslot May 30 - June 5, 2014

Industry

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Industry veteran Stuart Richards, who has operated in the coin-op sector since the 1960s, believes that unless something radical is done to level out the playing field between AGCs and LBOs then the future looks decidedly bleak for the high street market.

GC operator Stuart Richards believes that the longer the FOBT siting discrepancy continues, the worse the long-term outlook seems for the high street soft gaming sector.

He told Coinslot: “MPs in the House of Commons might as well wear red shirts with the Ladbrokes logo emblazoned on, such is the power that the big bookmakers wield these days. All this talk of potential LBO closures due to the tax hike is absolute bunkum. Put it this way, four FOBTs each taking an average of £800 a week after tax will now take £750.”

He continued:“I read an astonishing article in the Daily Mail in February with a statement from the boss of William Hill, Ralph Topping, and I could hardly believe the ludicrous content. He said in his article that FOBTs were responsible for supporting both horse and dog racing and that if these machines were withdrawn then you may as well get the stun guns ready to shoot racehorses and greyhounds,because racing would

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Reflex welcomes new competition

AGC owner sick and tired of unfair playing field OPERATORS

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MANUFACTURERS

espite its rapid growth rate in recent years, Reflex Gaming is D happy to see new blood entering

not survive without bookmaker support.We ought to be quite clear about this and state that the only reason that bookmakers support horse and dog racing is so that they have more markets available in their shops, and consequently a bigger variety of sports for their customers to bet on.”

Richards added: “They do not support either of these sports for their love or concern for animals, and for the boss of a huge organisation like William Hill to make such ridiculous assumptions about the future of retired horses or dogs is highly irresponsible, and undermines the wonderful work that the RSPCA and many dog and horse sanctuaries do across the country.

“Maybe we should give him the benefit of the doubt and imagine he may have made this statement after a late night, or perhaps a desperate do or die attempt to hopefully gag the Daily Mail, however everybody knows when there is non-stop criticism from the media about FOBTs, all the major players

in the bookmaking world carefully craft any statements to the press in minute detail to alleviate the pressure, and buy some more time.We are all well familiar with the predictable statements they come out with such as we create hundreds of jobs, we fill empty shops, we train our staff to look for compulsive gamblers, and of course the latest little gem is that their executives will have their salaries linked to their ability in tackling problem gambling.”

In conclusion, Richards pointed to the fact that he recently took delivery of a Triple 8 suite of four B3 games - all of which had already been available to play in LBOs for the last 12 months. “It’s totally unfair competition and for any chain of bookmakers to claim that they’re likely to have to close branches because of the tax rise is a cynical ploy. I’m now down to one arcade in Basingstoke, while letting another out in Salisbury.

Unless things change quickly I can’t envisage a positive future for AGC operators.”

the UK coin-op sector. Managing director Quentin Stott simply relishes the competition as he believes it keeps everyone on their toes and ultimately leads to better products entering the market.

He told Coinslot: “Other firms have seen opportunities to come into the market and this will shake things up and drive new thought processes. Our job now is to stay up there. Inevitably the odd product will fail, but if it does it’s never more than a few weeks before another one comes around. The marketplace isn’t getting any bigger, but we’ll continue to try to grow aggressively without being aggressive when it comes to doing business.”

He concluded: “We’re very happy with our position in the marketplace at present. We do the best we can for our products, we encourage creativity and we support our customers to the best of our ability.”

April spending on leisure activities highest since Christmas LEISURE SPEND

ood weather over the Easter weekend has seen a boost in G leisure spend for April, according to the latest industry analysis.

Analysts have confirmed that the growth in leisure spending around the UK, especially outside the South East, has been particularly eye-catching.

Drinking out spend by the average British household was at its highest since Christmas in April at almost £47 representing growth of 17 per cent against March’s figure. In April spend levels were

up more than £15 against March and £24 against January’s low.

Drinking out spend now accounts for 22 per cent of leisure spending - on a par with its peak in December - while eating out accounted for 39 per cent.

Total household leisure spend in April stood at £5.5bn, while spending by the average household on leisure grew quicker in the rest of Britain than in London and the South East, increasing by £18 and £8 respectively.

Meanwhile, the average British household increased spend by 12 per cent on eating out to £84.25

against March, this activity has now seen consistent growth in spend for four months running.

Households with kids increased spend on eating out in April considerably more than households without kids, (£17 and £7 respectively), influenced by presence of the Easter holidays.

The research found that households with kids on average increased drinking out spend by £6 in April to £44.30 against March, while households without kids increased spend marginally more at £7 to £47.40 over the same period.

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INDUSTRY

AMUSEMENTS LEISURE B2B COMMENT NEWSWEEK TRANSPORT Blackpool feels the wrath of arcade operators as it fails to deliver a road traffic scheme worthy of the amusements capital. 10

Gala Coral believes FOBT criticism is unfair CATEGORY B2

n its recent Q2 results statement covering the I12-week period ending on April 12, gaming group Gala Coral has accused the government of reacting to scaremongering in the wake of the recent measures taken to combat FOBT addiction.

The gaming group stated:“Along with the rest of the industry, the Group has taken substantive steps in recent months to address concerns about problem gambling, in particular through the introduction of the ABB Code.

Despite these steps, the government has continued to react to scaremongering and misleading information about the impact of FOBTs on problem gambling,and recently announced a range of measures which will have very serious negative consequences for the sector.”

It continued:“As a result of the announced changes, and consistent with statements made by our com-

petitors, the Group regards shop closures, and therefore jobs losses, as inevitable. Tax revenues will also suffer and payments to racing will reduce, which will threaten the fragile economic position of the UK’s second most popular sport.”

The gaming giant believes that government action, and the prejudicial statements made by campaigners and some politicians, should be seen in the context of the recent independent report by the

Gambling Commission.

It added: “This report stated that problem gamblers typically use seven different gambling products, of which FOBTs are the sixth most commonly used. This data demonstrates that the aggressive criticism of FOBTs is disproportionate and unfair.

It is also important to note that the UK has one of the lowest rates of problem gambling in the world and that this rate has not increased since 1999, when there were no FOBTs; nor, indeed, was

there any online gambling.”

The group believes that problem gambling is complex and is about the person not the specific product. It concluded: “Gala Coral, and the bookmaking sector as a whole, is determined to play a leadership role in identifying appropriate measures that improve player protection for those who need it whilst, as far as possible, protecting the freedom of the millions who enjoy betting responsibly.”

Mumbles scheme places arcade’s future in doubt REGENERATION

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he future of Mumbles’ Tivoli Amusements is in doubt after a scheme to rejuvenate the building it is housed in was announced as part of a £4m mixed-use seafront regeneration project.

Plans for the proposed Oyster Wharf scheme, which have been submitted to Swansea Council by local developer Nextcolour Developments, would see the historic Tivoli building and adjoining shopping arcades refurbished.

As part of the development, the Co-operative Food store will relocate from its existing Mumbles Road premises to the ground floor of the Tivoli building, where the amusement arcade is currently sited.

Coinslot contacted Tivoli Amusements operator Countgrade, who said that the arcade would shut down if the plans are given the go ahead and would not re-site it elsewhere in the resort.

James Morse, director of Nextcolour Development, said: “This regeneration project is a vital step for Mumbles and will retain the status of the village as the ‘jewel

in the crown’ of Swansea Bay. “Oyster Wharf will become a spectacular centrepiece within the community. The finished development will offer the perfect mix of retail, food and drink for the whole of Swansea, and become a destination for those looking to explore the history, heritage and beauty of Mumbles from surrounding areas and further afield.”

Subject to planning approval, work on the scheme will start in November or December of this year and will take around a year to complete.

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Gamestec heralds ‘game changing’ iPub

Commission publishes updated LCCP LEGISLATION

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OPERATORS

The single site sector is in safe hands due to the impact of Cat C digital platform iPub, according to one of the UK’s biggest operators Gamestec.

Pub, the Category C digital platform created by Astra Games, is continuing to defy conventional wisdom in relation to gaming tastes within the pub environment, according to single site operator Gamestec. The latest data culled from iPub terminals sited by the national operator shows, for example, an increasing affinity between players and casino style slot games.

Distilled down, the data reveals that in the last week alone, 40 per cent of monies staked on iPub went on casino slot games - a genre that has hitherto been rarely offered in pubs.A further 20 per cent of the stake was applied to roulette and poker style games which are not available on traditional, reel-based gaming alternatives.

Gamestec commercial director Peter Davies heralded the latest figures as yet another indication of how product diversity and great design are capable of challenging cus-

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tomary thinking. He stated: “iPub has been designed from the ground up to attract new players to a broad selection of fantastic games without alienating the established pub player base. The fact remains that more and more players are choosing to play casino style slot games within a pub environment that has historically been sensitive to change.

It serves to illustrate that we should never underestimate players’ willingness to embrace alternative gambling products and styles.”

Davies concluded:“The ability to offer ‘tier one’ content that is recognisable in other sectors helps differentiate iPub from its competitors and ensures that it is seen as a pioneer in its space. The balance of game genres makes even more sense when you factor in the vital contribution made by BellFruit Games with a Cat C lineage that’s rich in top earning titles that our customers simply love to play again and again.”

Weekday pub visits up according to survey PUBS

rowth in weekday pub visits is more proG nounced than those at the weekends, according to according to new research by NPD Group for trade paper the Publican’s Morning Advertiser.

The NPD Group’s Pub Tracker found that weekday visits to pubs increased by 3.4 per cent in the year to 31 March 2014, while weekend visits grew by 0.2 per cent in the same period.

The study also highlighted the continuing importance of value deals in pubs.The number of visits prompted by deals and promotions grew by 11.5 per cent in the year, with almost one in three (31.4 per cent) of visits driven by such initiatives.

Family dining occasions are also increasing in importance in pubs, with visits that include parties with children of all ages up 9.4 per cent in the year, accounting for 20.9 per cent of all pub meal occasions over the 12-month period. Meanwhile, adult-only meal occasions fell by 2.4 per cent over that time.

It also found that while the proportion of visits to pubs over lunch and dinner period were about the same over the period, the latter accounted for significantly higher sales. Lunchtime accounted for 36.3 per cent of visits and 35.9 per cent of sales in the period.The dinner period made up 39.3 per cent of the visits but accounted for half (49.8 per cent) of the spend. Breakfasts are also making headway in pubs, accounting for 7.3 per cent of the visits and 4.2 per cent of the sales. Bacon, eggs and a quick go on the SWP/AWP anyone?

he Gambling Commission has published an update to the Licence Conditions and Code of Practice to which all UK-based operators must comply.

The document sets out the Commission’s general licence conditions and associated code of practice (LCCP) under the Gambling Act 2005.

Split into three parts, the updated document explains the suite of general conditions attached to operating licences, the principal code of practise, distinguishing between ‘social responsibility’ provisions and ‘ordinary’ provisions and the suite of general conditions attached to personal licences.

This latest version of LCCP comes into force on August 4 for all operators and personal licence holders, with two exceptions Licence condition 2.2.1 (Gambling software) will come into force on January 30, 2015, while paragraph 3B of licence condition 8.1.1 (Display of licensed status - remote operators) will come into force on the date of implementation of the Gambling (Licensing and Advertising) Bill.

Police in fresh appeal after armed robbery at amusement arcade THEFT

olice have issued a fresh appeal for information after an armed robbery at Pa Middlesbrough amusement arcade. A 36-year-old man was arrested in connection with the incident at Gilly’s on Norfolk Place in the Berwick Hills area of the town.

He has now been bailed, and police are still looking for witnesses to the robbery, which took place at around 8.30pm on

May 12.

Two men - said to have been wielding a hammer and a knife - made off with £2,500 after raiding the amusement arcade.

The men burst into the shop and demanded that the two members of staff, aged 44 and 35, hand over money. The raiders then allegedly opened a safe and took £1,500 in pound coins.

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Park Avenue planning a delicate process EVENTS

With this year’s Open Day days away, curating the Park Avenue event creates some serious logistical challenges for its organisers with increasing demand for pitches a testament to its enduring success.

Electrocoin’s Kevin Weir talks to Coinslot about the buoyant gathering. ark Avenue Open Day is one of the most hotly anticipated trade events of the year. Co-hosts Electrocoin and UDC have made an art of providing a small-scale laid-back environment, perfect for showcasing latest hardware and engaging in high quality networking.

Over the past few decades, the show’s reputation has grown to such a degree that many would-be

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exhibitors are reluctantly turned down.“I have to say we really have a waiting list,” said Electrocoin’s business development director, Kevin Weir,“and it’s reached the point where we are at bursting point and we cannot get any more in.We always offer the same companies from previous years the chance to come back, with first refusal.”

Despite this loyalty to long-time supporters, the

constant shifting nature of the industry means that spots do open up at each show.“This year, just by the nature of the business, we have one or two companies who have either merged or are no longer trading,” said Weir.“We have one or two gaps and we’ve managed to fill them with companies who have contacted us.We don’t go looking for them, we don’t need to.”

Electrocoin and UDC are

also always hunting for ways to squeeze in a few more pitches.To that end, in the past couple of weeks, more exhibitors have been added to the show’s 2014 roster, including Reflex Gaming, Storm Games, SG Gaming, Pro V Games and Virtual Jukebox.“We actually have a record number of companies this year,” said Weir.“It is going to be tight,but we will fit everyone in.”

With so many exhibitors

jostling for the limited Park Avenue space, it becomes a serious logistical challenge to assemble the show itself.

“It is difficult,” said Weir, “because although we have an indication of what people are bringing and we limit the number of products they can bring, we don’t necessarily always know the fine detail of sizes, so it is a little bit of a suck it and see until we get everything here.”

Despite the tight fit, the

carnival atmosphere at the show, combined with the chance to interact directly with customers and peers, makes the Open Day good value for all concerned.“We don’t make a charge,” said Weir,“we ask for a donation to charity, so there are a lot of plusses for a small cost for the companies and I think they do understand that space is limited,but for what it costs, it’s a very good deal all round.”

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Pinnacle bowling alley opens in Leeds bar and restaurant combined with table tennis and well-known Leeds pool tables, which opened leisure operator has last December.

Jones Bar Group was opened a bowling alley combined with a cocktail founded by brothers, bar and restaurant in one of Matthew and Ben Jones, the city’s most prominent managing and finance director respectively, in office buildings.

Roxy Lanes, a venture by 2004. The company, which has a £5.5m turnover and Jones Bar Group, is based 35 full-time staff, also owns in a 5,300sq.ft unit at the Podium at Pinnacle Leeds. Bar 166 & Bistro, Horsforth and The Shed Bar, Brooklyn The letting to Roxy Lanes Bar, Hirst’s Yard, 51 per will feature four full-size cent Bourbon and NY bowling lanes imported from a specialist manufac- Burger Kitchen - all in Leeds. turer in the US. “We spotted a gap in the Roxy Lanes, which has market with Roxy Lanes by benefitted from a £280,000 giving a quality lift to the investment by Jones Bar old-style concept of bowlGroup, will create seven ing alleys and linking it to new full-time and 20 partgood food and a cocktail time jobs. bar in a comfortable, upThe venture is the market setting designed so second new leisure concept launched by Jones Bar people can stay as long as they wish and have fun,” Group in Leeds following concluded Matthew Jones. on from Roxy Ballroom, a TEN PIN BOWLING

Lego Movie and weather give Merlin a boost ATTRACTIONS

lackpool Tower operator Merlin Entertainments has reported a B strong start to the financial year after seeing double-digit growth in the first quarter.

The world’s second-biggest operator of visitor attractions behindWalt Disney, which also operates attractions such as Alton Towers and Thorpe Park, saw warm weather across Europe help boost its revenue by 12 per cent for the 18 weeks to May 3, compared to the same period in 2013.

It also said that the release of global box office hit The Lego Movie

had a particularly positive impact on its Legoland parks in the US. Total group revenue, including new attractions opened within the last year, rose 16.5 per cent on a constant currency basis.

Despite the good sales performance, Merlin moved to temper expectations, saying that the revenue growth was compared to 2013, when business suffered from “extremely cold weather in northern Europe”and the adverse effects of an early Easter holiday.

Nick Varney, chief executive of Merlin, said full-year expectations remained unchanged as it faces very strong summer trading on a

comparative basis from 2013.

He commented: “The more favourable weather in Northern Europe together with strong promotional activity around The Lego Movie launch for our North American Legoland attractions has meant a good start to the year.

“However, the strong summer trading in 2013 will mean that like for like growth will be considerably more challenging over the coming quarters.

“As such, full year expectations remain unchanged with the group’s underlying trading being consistent with the long term trajectory.”

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Tourism booming in East Anglia REPORT

East Anglia’s £4.2bn tourism industry has seen a significant rise in confidence amid a surge in bookings and a growth in visitor numbers, according to a new report.

he latest Quarterly Tourism Business Confidence Monitor prepared for Visit Suffolk and Visit Norfolk has shown that the region has experienced a big surge in tourismrelated footfall, despite rainfall records being broken early in the year.

More than half of the tourism-related businesses surveyed in Suffolk (57 per cent) reported a first quarter increase in visitor numbers compared with the same period last year, with the figure in Norfolk not far behind at 49 per cent.

Looking ahead, 60 per cent of the businesses in Suf-

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folk and 61 per cent in Norfolk predicted that the volume of visitors/guests during the current quarter, to the end of June, will beat last year.

In both counties, more than half of tourism businesses - 52 per cent in Suffolk and 59 per cent in Norfolk - are more confident about their prospects going into the second quarter than in 2013.

Businesses are reporting a significant year-on-year rise in bookings up to the end of June,with 54 per cent in Norfolk and 44 per cent in Suffolk reporting an increase and only 6 per cent

in each county having seen a decline so far.

However, tourism businesses still feel that increased investment is needed, with 48 per cent in Norfok and 41 per cent in Suffolk wanting to see investment in more major events and festivals.

Visit Suffolk brand managerAmanda Bond told local press:“With Suffolk tourism businesses committed to upgrading their product, engaging more on social media platforms and offering a good all-round customer experience, augmented by Visit Suffolk’s latest shoulder season cam-

paign, there are even more reasons to visit our wonderful county.”

Meanwhile,Chris Scargill, tourism and leisure partner for Larking Gowen Chartered Accountants, stated: “Confidence is clearly improving and businesses are also seeing improvements in visitor discretionary spend which will be welcomed by the tourism industry in our region.”

The findings cap a positive few weeks for tourism in the two counties.Warmer weather attracted big crowds to the county’s resorts over Easter and operators in Suffolk and Norfolk’s

seaside arcades in the likes of Southwold, Felixstowe, Hunstanton and Great Yarmouth are hoping that the summer will help them kick on from a good start to the season.

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Coinslot May 30 - June 5, 2014

Leisure

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Porthcawl set for major investment boost COASTAL INVESMENT

A scheme aimed at revitalising Porthcawl’s waterfront and turning the town into a year-round destination resort has received financial backing from the EU. elsh coastal resort Porthcawl is about to embark on an ambitious regeneration scheme. The Porthcawl Maritime Centre Project has been awarded £38,000 from the EU-funded South East Wales Community Economic Development programme towards business development and consultancy costs.

The scheme is aiming to construct a £7m flagship building incorporating an educational and visitor centre, a dry dock to increase the marina’s berth numbers and a national centre for surfing excellence, creating ‘allyear-round’jobs.

Local arcades such as those operated by Stardust Leisure, Supreme Leisure,WF Stevens and the Coney Beach theme park stand to benefit

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from the footfall uplift created by the additional visitors attracted to the town.

“Our objectives include developing a high quality multi-use building to support Porthcawl’s infrastructure regeneration,” Porthcawl’s Mayor Mike Clarke,chair of the Porthcawl Harbourside CIC (community interest company) told local press.

“We hope this will complement the recently completed harbour scheme and act as a catalyst for further investment to restore Porthcawl as a major South Wales seaside town destination.”

Programme manager Gareth Voyle said:“Harbourside can play a significant once in a lifetime role in shaping the town’s future as a leading, innovative and exciting seaside

destination, building on the Welsh Government’s Vibrant and Viable Places ‘place-based approach’ strategy.”

A feasibility study commissioned

by Harbourside CIC concluded: “While there is a great deal of local and national affection for Porthcawl, which is supported by sustained and growing numbers of tourists,visitors and resultant economic outcomes, facilities on the whole are dated,uninteresting and in need of significant investment.”

Porthcawl Harbourside CIC will be operated as not-for-profit social enterprise and the facility is expected to be completed in three years.It will be open seven days a week and throughout the year, extending the town’s traditional tourist season.

The centrepiece of the project is intended to be a signature building visible from all entry points into Porthcawl from the M4 and A48.The SouthTower will act as a solar collector from which heat is extracted from the upper level and sent through heat exchangers providing warm air to reduce heating energy costs.

Clarke added:“Research is indicating that Harbourside has the potential to generate sufficient revenue and profit to become a sustainable,

self-sufficient enterprise.As a not-forprofit community enterprise organisation, this would give us the means to reinvest profits back into the wider community. The initiative would also act as a catalyst to further develop the town’s night time and out-of-season economy, with opportunities to enhance an evening culture centred on a quality venue providing a source of diverse and interesting maritime-related themes and activities.”

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Blackpool operator criticises council over road schemes BLACKPOOL

After several years of seeing traffic schemes blight Blackpool, amusements operator Warrick Tunnicliffe has called on the resort’s council to smarten up its act.

Blackpool amusements operator has accused the town’s council of wasting public funds over the way it has developed roads around the resort.

Warwick Tunnicliffe, of Warwick’s Amusements and local business group St John’s Square Traders Association, said Blackpool Council had to stop making mistakes and utilise

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experts to design its road schemes.

His words came as the council’s transport chief promised to set up a new task group to ensure all decisions were fully scrutinised when any changes are made to the resort’s highways.

Tunnicliffe told local press: “The council has made a number of mistakes and we can’t allow the mis-

takes to continue. It is a waste of public funds, and if they were running a business they would be bankrupt.

“I would be all for a think tank but let’s have some people who are up to designing these road schemes in the first place, and get it right.”

He and other businesses have complained about a ban on traffic in St John’s

Square, with a decision still to be made on whether buses will be allowed back in.

The council had already attracted much criticism when Blackpool’s Central Promenade was reduced from four lanes to two, and controlled crossings were removed as part of a £2.5m scheme in 2011.

It has since made changes to try and improve

traffic flow along the Promenade, making the temporary removal of traffic lights at two of its junctions a permanent fixture.

Councillor John Jones, cabinet member for highways and transport, commented: “We should have learned lessons from the Promenade, but unfortunately we didn’t.

“Now we have to move forward and I am setting up

a road users group so before any design or work is done in future, we have a group which will include disabled, blind and partially-sighted people, Blackpool Transport, taxi-drivers and other road users and they will be widely consulted.

“Lessons have to be learnt and we have to make sure consultation is not just a box ticking exercise.”

Tesco continues store development on arcade site

Reward offered for Southport Pier vandalism suspects

ARCADE

CRIME

retailer Tesco has submitted five Snewupermarket planning applications

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for a proposed new express store on the site of a Westward Ho! amusement arcade.

It has already gained planning permission for retail use at Sunshine Leisure amusements and café at the Devon resort,but now needs to apply for an ATM, cover signage, equipment and external alterations.

A spokesman for the company said: “We have submitted some plans for minor works to Torridge District Council.These are likely to be reviewed over the summer and we will continue to keep residents updated on progress.

“We have received a number of positive messages from local people who welcome the investment, regeneration and

jobs.

“We believe the store will provide more choice for those who currently shop further afield and it will prove popular with customers.”

After Tesco announced its intentions to open an Express store on the site in June last year, residents and local business owners mounted a ‘say no to Tesco’ campaign.

Around 200 people organised a protest march through the resort, claim-

ing that the store would have an adverse effect on independent traders, and were granted a meeting with representatives from Tesco.

In April blue and red fencing was put up around Sunshine Leisure andTesco confirmed it had started to carry out improvements to the building.

Sunshine Leisure will continue to operate, as Tesco has said it wants the Express store to serve shoppers alongside the arcade.

musements operator Silcock Leisure Group has offered a £1,000 reward for information that will lead to the conviction of vandals that smashed a window at one of its restaurants.

A piece of paving stone was thrown through the window of Silcock’s Pier Family Restaurant on Southport Pier in the early hours of the morning on April 28.

Footage of suspects breaking paving stones under the pier and then throwing them at the restaurant above was on security camera.

Justin Karl Prescott, a manager with Silcock Leisure, told local press that the company wanted to take a stand to protect the King’s Gardens area of Southport.

He said: “This is not about our window. King’s Gardens has just undergone a massive invest-

ment and transformation.

“Our concern is that if we let this go, the vandals will start to target some of the chalets or even the children’s play area. We just want to nip this in the bud.”

Silcocks recently refurbished the restaurant for the summer season, while the new look King’s Gardens has opened to the public after a £5.5m refurbishment.

Prescott added: “We are offering £1,000 to anyone who can provide information leading to a conviction.

“The company’s owner and all the management at Silcock’s are delighted with the King’s Gardens project, and we want to protect it.”

Prescott, who has worked for the firm for 25 years, said vandalism and anti-social behaviour were otherwise extremely rare on the pier.

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22 B2B listings and industry marketplace

24 This week’s machine charts

25 Latest products and services

Essential Guide to...

Redemption Tickets Coded protection

Envirodemption

Eating Excitement

With redemption increasing in popularity, the prospect of an unscrupulous player transferring tickets from one venue to another has become a legitimate concern.

This is just one of the reasons why modern redemption tickets are fitted with individual barcodes.

Barcoded tickets can also be used for customer tracking, simplified accounting and added security.

With operators and manufacturers increasingly conscious about their responsibility to the environment, redemption tickets are now being offered on eco-friendly recycled paper. These products are often constructed from treeless materials or reuse waste paper that would otherwise have been sent to landfills.

Ticket Eaters receive and destroy tickets and pay out a voucher which can be exchanged at the redemption counter. What was originally intended simply as a method of speeding up the prize-giving process has become a major part of the redemption experience, with kids viewing the eaters as a game in themselves. Modern ticket eaters are fitted with sound effects and eye-catching graphics that bring them in line with the entire fun-filled redemption experience.

OPERATIONS 26 Classified sales, job and business opps

John Cooke, operations director of Braddicks Leisure, which operates the Ho! Barts amusement centre in Westward Ho!, talks to Coinslot about why it has moved heavily into redemption this year.

Redemption right for the whole family MAY 23 - MAY 29, 2014

Essential Guide to plush toys and arcade merchandise Next Week Coinslot MAY 30 - JUNE 5, 2014

oinslot: How important will redemption be for your business this summer?

John Cooke: I think it will be massively important for our business. It is a relatively new part of our overall concept, and we hope it is going to have a big influence on the performance of the arcade.

We had always dabbled in redemption, but we had never actually gone into it in a major way until this year.This year we have dedicated over a third of the arcade’s floor space to it. We had been studying it for a while, and we had watched and talked to other people in the industry and came to the decision that it was the right thing for us.

Westward Ho! is a seasonal resort that attracts lots of families.The old mix of pushers and fruit machines may have been good in times gone by, but now we need equipment that the whole family can play together and enjoy, and in that regard redemption works brilliantly.

A significant chunk of our investment this year went into redemption machines,

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but we also invested heavily in refurbishing and revamping the premises itself.This was partly led by the new redemption strategy, as we wanted to create an environment around the machines that matched the family image that we are trying to portray with them.

CS: In what way can operators leverage their tickets and handling products to separate them from the competition?

JC: Our amusement arcade is called Ho! Barts, and we brand everything inside it as Ho! Barts. So our tickets bear that branding, with our logo, our colours and our image on them.As much as we trying to create an amusements centre with redemption in it, we are also trying to create a brand with redemption as a part of it.

eater we should go for.We studied that long and hard. It can be quite a confusing process, because if you speak to three different suppliers they will probably try and sell you three different types of ticket-eater.

We went to Ticket Monster, who put us in touch with some of its biggest customers, which gave us a clear understanding that its machines were good quality and reliable.

CS: How important is it for an operator to have reliable and entertaining ticketeaters on site?

JC: It is the heart of the business when you are operating in redemption. If your ticket is not reliable or it breaks down,then unless you have some backup you could be in big trouble. For example, if someone has just won two-thousand tickets and they go to put them through the ticket-eater, if it fails CS: How has UK Amusement Supplies then your staff has got quite a big job on helped you boost your business’s their hands trying to reconcile that. You redemption offering?

JC: It was very helpful. We worked with have to have confidence in your ticketthem when we were talking about which eater, and thankfully that is exactly what machines we should use and which ticket- we have with the Ticket Monster.

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Essential Guide to ... Redemption Tickets Sector Overview SWOT ANALYSIS

VIEWPOINT

Redemption sector looking tickety-boo

Redemption - one of the industry’s saviours

Aided and abetted by some superb products that have originated in the UK, the US and Japan, the redemption sector represents a way for UK coin-op to create a genuine point of difference to an ever-more competitive entertainment world.

alex lee While the basic principle of feeding out tickets from a coin-op machine by way of a reward is simplistic enough, the UK’s leading redemption equipment, ticket and systems providers deserve praise for nurturing the growth of one of the industry’s strongest sectors. or over a decade now,the likes of UDC,Embed,Namco a much larger part of operators’ entertainment spend than and Sega have consistently led the redemption revo- ever before. One of the key ingredients of this success is of lution, serving the sector with the full gamut of course that children love to collect the tickets and aim for requirements from machines and tickets to management bigger and bigger prizes, but even if they only win a few they systems. In fact, one could argue that they were at the van- can still go back to the caravan, hotel or chalet with a small prize. guard of redemption even before With the redemption sector ticket-enabled games were widely SWOT ANALYSIS REDEMPTION now an established feature of the embraced by UK operators and disseaside scene, older titles from the tributors.

STRENGTHS few years are still selling well as Derek Horwood, UDC chairman, operators communicate and often for example, is on record as implor• Wholesale buy-in from seaside arcade, FEC recommend many of the games, ing operators to embrace redempand holiday park sectors prizes and solutions available to tion due to the increased • Redemption accepted as a vital part of each other. Although Easter is competition from console and amusement machine mix already a distant memory, there is handheld video game systems and • Genuine ‘for all the family’ activity still time to invest ahead of the core the changing AWP landscape due to summer season. stiff competition from LBOs and Redemption, despite being a relcasinos.

WEAKNESSES atively new genre, has already seen The uniting force among innovations come along as a naturedemption machine, ticket and • Might not be a viable solution to smaller ral by-product. For example, ticket management system suppliers isn’t operations eaters are commonplace now, but just a strong belief in the fact that • Extra member(s) of staff required to manage even these have developed signifiredemption can make operators a redemption counter cantly in recent times, with differlot of money but also a level of indusent-sized units now available with try experience that is up there with built-in printers. the longest-established sector play- OPPORTUNITIES Without stating the obvious, an ers. UDC, for example, has a history efficient redemption area can only of stocking a wide range of redemp• New toy, TV, film and plush trends can be survive with sufficiently high levels tion games. With their South East maximised of good-quality tickets. Like the Asian origins, Namco and Sega have • Need for ancillary products such as ticket above mentioned ticket eaters, always worked with a range of eaters and management systems even the tickets themselves have Japanese manufacturers to steal a come along in leaps and bounds, march on the latest tech trends, with bespoke tickets with barwhile Embed has made it its mission THREATS codes and full colour logos made to provide operations with easy-tofrom recycled paper now available. use redemption management sys• Lure of ‘harder’ gambling products So, while some sectors of UK tems.

As new trends have evolved, therefore, the UK’s foremost coin-op have had some seriously tough times of late and have redemption experts have been there to try them out and see contracted as a result, the exact opposite can be said of the what works best. Operators can therefore rely upon years of redemption sector.This hasn’t happened by accident.While experience, working on the principle that the above outfits the best products inevitably ‘sell themselves’, recognition were looking at how best to maximise the opportunities pre- must be given to the UK-based stakeholders who have made such a concerted effort to source and supply the best in sented by redemption as far back as the 1990s.

With the changing marketplace, redemption accounts for class products, prizes and management solutions.

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Coinslot MAY 30 - JUNE 5, 2014

foreword

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n the last decade, both major retailers and independent arcades have embraced redemption, largely down to the hard work of UK stakeholders such as UDC, Namco, Sega and, latterly, Embed.

Judging by evidence gained by speaking to amusements operators in recent years, it would seem that the popularity of redemption has never been greater. Hundreds of operators have discovered that the full potential of a professionally-run, well presented redemption area goes way beyond just heightened machine income.

For example, attractive redemption games and well sourced high quality prizes lift footfall and extends average playing time, factors which result in enhanced ancillary spend across complementary areas such as food and drink sales and even bowling spend.

Furthermore, the move into redemption has opened up an entirely new potential market of players and has helped operators re-position their business as more of a destination venue than just an old-fashioned arcade. This is particularly the case when ticket redemption games are successfully integrated as part of the broader amusements mix.

The coin-op sector must never lose sight of the fact that people visit amusement arcades, bowling centres and FECs to be entertained, get value for their money and walk away with a smile on their face - and perhaps a memento of their trip.

Operators know that it pays dividends to be generous with ticket pay-outs. A delighted child leaving an arcade with an over-sized bar of chocolate or enormous teddy bear is the best promotion a venue can have. Not only will onlookers be more likely to call in, but these kids will want to drag their family along one more time.

Customers winning prizes are happy customers.

From an operational perspective, the process of running a successful redemption area is now catered for with products such as ticket eaters, eco-friendly tickets and management systems.

While the first wave of redemption was undeniably a painstaking task (imagine physically having to count those tickets?), the sector has now established itself as an integral part of the entertainment on offer at UK family amusements venues.

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Essential Guide to ... Redemption Tickets Market Analysis OPERATIONS

Lady’s Mile models ticket-less future Eschewing the traditional ticket system, the arcade at Lady’s Mile Holiday Park is using the Redemption Pro software from Embed to turn ticket handling into a seamless, hassle-free experience. raditionally, a key component of redemption’s charm has been collecting stacks of tickets as they are fired out of a machine.However,this system presents unseen logistical problems for operators around the country, with machine jams and refills a regular occurrence. “Kids would be putting them in where they shouldn’t be putting them,”said Jason Jeffrey (pictured, right), co-owner of the Lady’s Mile Holiday Park in Devon with his brother Paul (picture, left). “It was a nightmare with tickets.”

Searching for a solution, Jeffrey turned to software providers Embed, who promised a ticket free solution that would drastically increase machine uptime and streamline the park’s entire sales system.

“I’ve gone completely away from using any tickets,” said Jeffery,“and we’re now using the Embed system. Since installing it our maintenance of machines has gone down by probably 98 percent.”

Those visitors who want to play on the

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Lady’s Mile redemption machines must now charge a special card with cash,which they swipe on a machine each time they want to play. When the game is over, the card also keeps track of how many tickets they have won.

“Every machine has got a swiper on it,” said Jeffrey.“They charge up the cards at the self-service kiosk or one of the terminals in the bar, reception or takeaway.They go to the machine, swipe the card, play the game, and the put the tickets onto the card when they’ve finished.Which makes life a lot easier.”

This change from the old-fashioned method of running an arcade has presented some issues, however. “We’ve found the youngsters they get the idea right away, but to the old parents you’ve got to explain several times,”said Jeffrey.“We had our senior’s week last week, which is the over 50s.They want to play a game of pool and you explain to them, if you top up up less than five pounds we charge 20 pence for the card, if

you top up more than five pounds you get the card for free.Tying to explain to one woman that you’re not paying £5 for one game of pool, you’ve got 5 games of pool on that card was a bit challenging at some points.”

The holiday park’s younger visitors,however, are delighted by the new system.“The kids love using the cards,” said Jeffrey.

“They’re like mummy and daddy, they’ve got their own debit card.” Jeffrey is even able to test how much fun kids will have within his own family.“I’ve got a four-yearold and he’s got his own card which gives

him free play on certain machines, where you can’t win anything. He loves it. He’s the big man when he comes down.”

Overall, Embed’s Point of Sale and Redemption Pro software has helped improved the operator’s quality of life.

“We’re quite a large family business,” said Jeffrey.“We’ve got a large holiday park and the arcade is just a spin off for us.The time it was taking on maintenance - emptying machines and so on - the hours I was working during summer were ridiculous.

Whereas now I’m finished at 8 o’clock in the evening, it’s brilliant.”

DISTRIBUTION

Brent enables modern redemption Modern innovations blend with traditional entertainment to make redemption a more enticing sector than ever before, thanks to the work at Brent Sales. s redemption has continued to grow in prominence over the last few years, A an enhanced appreciation of traditional carnival entertainment has often been given the credit. However, Steve Short, sales manager for Brent Sales, reveals that there may also be something more modern at work.

“Overall the quality of the ticket eating and management systems on offer has improved considerably and this has meant that redemption operating is not the onerous task it was once perceived to be,” he said.“Even the quality of the tickets themselves has improved considerably. Players can appreciate that redemption operation is now more professional and that they do not have to spend so much time queuing if there is an automated system such as Embed’s in use.

Coinslot MAY 30 - JUNE 5, 2014

They also appreciate that the choice of prizes is much more comprehensive than it used to be.”

Software such as Embed’s Redemption Pro has helped modernise redemption operations. “Operators who don’t use automated systems are missing a trick,” said Short.“It streamlines their business, queues are dealt with more efficiently and they can even have the option of loyalty cards which not only keeps customers coming back, but actively identifies them, so that the operator can market to them.”

Brent also allows customers the opportunity to personalise their redemption tickets, building into the overall feel of their arcade, while boosting visitor’s brand awareness. “Personalisation is another big area where operators can set themselves apart from the competition,”

said Short. “Having the arcade name printed on tickets helps to promote the venue and increases security, so that customers cannot use tickets won elsewhere.”

The future for redemption looks rosy, with companies such as Brent ensuring that operators are able to maintain high standards of entertainment, while constantly embracing new developments.

This summer will likely provide a strong statement about the strength of the sector, as families take advantage of the holidays.“Redemption will be extremely important this summer,” said Short,“as it attracts families to the arcade and this helps to support the other areas of the business, such as video games or AWPs.” Potential for further growth still exists in the UK market, with more and more

operators looking to embrace the sector.

“Redemption will continue to grow as new venues appreciate the value of attracting families,” said Short,“and existing redemption sites continue to grow and expand their offering. Redemption can provide a great return on investment, particularly if operators use automated systems to relieve the burden on staff.”

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CUSTOMISATION

Monster fun from redemption supplies Embracing developments in the redemption sector, UK Amusement Supplies has developed funinfused ticket eaters and branded tickets that allow operators to set themselves apart from the competition. from a convenience to a feature, ticket eaters have become mainPstayrogressing of redemption arcades across the country. Originally used simply to feed out a prize coupon for use at the counter, operators discovered that kids loved the sight of their tickets being swallowed up.

With this in mind, UK Amusement Supplies has taken the ticket eater to the next level with its Ticket Monster, which sees kids tickets fed into the mouth of a greedy purple creature.

“With increasing numbers of tickets being won in sites, counting by hand or even table top counters are unable to cope with the increased volumes.Having aTicket

Monster not only provides a fast efficient way for customers to count their tickets and is more entertaining for customers to feed their tickets into the mouth of the monster,” said sales director,Wendy Bickerstaffe.“It also encourages repeat play as customers instantly know how many tickets they have before approaching the prize shop, which allows them to continue playing for higher value prizes.”

Operators can make their arcades even more appealing by branding amusement supplies, such as tickets and coin cups.

“Having custom designed tickets and a well presented prize shop offers a professional look to any operator,” said Bickerstaffe.

“This, teamed with a Ticket Monster, will enhance the customers gaming experience within their establishment.”

The possibility of making custom tickets has become a lot easier over the past few years, thanks to advancements in factory techniques.“Over the years the paper and print technology has vastly improved allowing higher quality tickets to be produced,” said Bickerstaffe. “This enables operators to have great looking tickets custom designed to suit their sites offering a professional look to their customers.”

As a vital component of the redemption industry,UK Amusement Supplies has been well placed to witness its continued

growth.“The popularity of redemption has been increasing steadily for a few years,” said Bickerstaffe.“With the introduction of more machines paying tickets this sector will keep growing in popularity with customers and operators. Many of our customers have had great starts to the season and this has also been reflected in our increased sales.”

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Essential Guide to ... Redemption Tickets Market Perspectives DISTRIBUTOR

Modern machines with traditional tickets Traditional entertainment combined with modern innovation has helped redemption continue its rapid growth, but UDC’s sales executive Matt Bland warns that in the case of tickets old fashioned values should be an operator’s guiding light. oinslot: How important will the redemption sector be this summer?

Matt Bland: Redemption games continue to increase in importance and prominence in the marketplace. The public have embraced the redemption game concept and clearly enjoy it.Arcades have followed this trend and continue to invest in new redemption games.It’s a virtuous circle that we expect to continue for many years with redemption and prize games being the dominant genre in coin-op family entertainment with general video games.

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CS: Are ‘paperless’ redemption systems preferable to traditional paper tickets?

MB:Whilst paperless ‘ticketless’ redemp-

tion systems are available, usually in concert with cashless card systems, experience globally has shown feedback that customers, especially younger children, prefer the ‘theatre’ of winning the tickets out of games and then counting them up to win prizes. Even centres where cashless systems are popular still embrace paper tickets as the way forward.

CS: What can operators do to ensure that their redemption offering stands out from the crowd?

MB: Operators can compete with each other by offering bigger and better ranges of games. Ideally there should be something for everyone, including big ‘wow’ products like the Monster Drop ‘X-Treme’

which act as a focal point and smaller games that even small children can play virtually unaided.

CS: Do you anticipate that redemption will continue to grow in the coming years?

MB: Redemption games are particularly child and family friendly. Kids are used to the idea that they can save tickets up to get bigger prizes. Unlike regular video games players will have something to show for the time and money they’ve spent in the form of a prize. Savvy operators know to offer a full spectrum of prizes,ranging from a handful of tickets up to thousands and thousands of tickets to give players something tangible to strive for.

Manufacturers of redemption games are

using increasingly innovative technology to make the entire experience of playing redemption games fresh and exciting. Whereas even five years ago the number of redemption games utilising video game features was very low now there is a whole sub-genre of these games, often called ‘videmption’ where video games (often smartphone or console derived) allow and encourage players to win redemption tickets. Multi-touch, even transparent,displays are widely used.There are games that even use robots to entice customers.This constant and accelerating tide of innovation leads us to believe that redemption still has a bright future ahead.

TECHNOLOGY

21st Century redemption technology Embed sales executive Steven Wooley sees his company’s cashless solutions and advanced management software as the natural accompaniment to an increasingly buoyant redemption sector.

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oinslot: How has Embed kept pace with innovations in tickets and ticket handling products?

Steven Wooley: Embed as a company strives to keep up with the industry’s demand to provide the solutions that meet the needs of operators and guests.

Recently, this has been achieved by delivering the Redemption Pro Stock Management and Inventory Control Systems.

For the front of house we have a system to streamline the service of guests to reduce wait times, as well as to help maintain control at peak times for staff and guest reducing loss of revenue and product.

For the back of house we offer a local and head office system, that can manage single or multiple locations to provide Coinslot MAY 30 - JUNE 5, 2014

operators with the key information on their business.With this in-depth reporting tool an operator can determine their best selling products, the number of tickets used and the major trends of their business.

CS: What are the advantages of a cashless solution for FEC operators?

SW: Cashless for an FEC can provide many opportunities that are not currently available with today’s operating procedures that use traditional coins.

The marketing options can be used to increase guest visits and spend, which will greatly improve with the collection of guest details. Locations can provide packages using our Point of Sale solution together with a cashless system, allowing a single card to be used as a

form of payment across the entire location. All this data can be compiled to create a database of guest details, play activity, top products and peak hours of operation, allowing the operator to better manage their business and reduce theft.

CS: Do you anticipate that redemption will continue to grow in the coming years?

SW:With the manufacturers designing and delivering fun new products this is providing a new revenue stream, I would except redemption continue improving in the coming years, as technology improves and manufactures take advantage of this technology.

CS: How can operators employ technol-

ogy to protect against players using competitor’s tickets in their venues?

SW: Embed offers the use of swipers on the ticket eaters.These enable a guest to play a game, receive paper tickets, go to the ticket eater and collect a voucher or have the tickets added to their card.

Embed works with all major ticket eaters in the industry, most of which print a barcode on the tickets for added security.This allows only your locations tickets and cards to be used in one location.

Alternately, instead of the use of paper tickets, a full cashless system provides the option of electronic tickets being added directly to the guest card at time of play. Creating the reduction in fraudulent tickets as well as reducing operating cost.

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Products UNITED DISTRIBUTING COMPANY

Stressless prizes and bespoke tickets from UDC UDC has the complete solution when it comes to redemption supplies, including multiple solutions for a hassle-free prize counter. he process of turning tickets that have been won into prizes Tshould be as friction free as possible, whilst still being fun and easy.

Dealing with long queues and unmanned prize counters with little or no stock is no fun for anyone. One way to help this process along is to have a ticket counter machine. UDC supplies the popular Ticket Station by Benchmark Games, which offers up to four ticket counting stations in a single small footprint cabinet.

The Ticket Station can be configured to recognise a unique barcode on a redemption ticket and only count and accept these tickets - destroying all other tickets

Whenever possible operators inserted.Customers are presented should look at using their own with a receipt printed on security branded and secure tickets.This marked thermal paper which can can best be done using be exchanged at the prize counter. economies of scale, so larger This removes the need for counter operators will be able to do this staff to count or handle tickets. It more easily. Having your own also means that there are receipts ticket allows operators to preswhich can be tallied against all ent a logo and branding on each prizes exchanged. and every ticket, a constant An alternative method is to reminder to players where and forgo the prize counter and use an when the tickets were won and automatic prize vending system. where to return to win more. In Benchmark Games also produce a addition, such ‘bespoke’ tickets machine to carry out this function allow for a security barcode to be for arcades in the form of the‘Tickprinted on each ticket.When used ets To Prizes’ system, also available in tandem with a machine such from UDC, which can hold thousands of prizes on spindles with secure locked doors for higher as the Ticket Station, this prevents competing operators tickets differing ticket values and has value items.

being used in exchange for a different venues stock of prizes.

“UDC supply some of the best regarded tickets in the UK marketplace.” said sales executive, Matt Bland.“We’ve worked with many suppliers over the years and have overcome many of the pitfalls of paper dust,tickets that are too thin or too thick for ticket dispensers.

We are confident that our tickets are superior to others on the market. Not only do we offer a ‘stock ticket’ available off of the shelf for customers to try, with or without barcodes, we offer a ‘bespoke’ ticket product and will work with customers to meet their design goals.”

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Essential Guide to ... Redemption Tickets Products SEGA TOTAL SOLUTIONS

Sega Total Solutions promises redemption excellence Increasing demand spurs headquarters expansion for Sega Total Solutions, as its range of redemption tickets and ticket eaters picks up steam.

ega Total Solutions (STS) continue to go from strength to strength with its varied array of redemption tickets and the Galileo Ticket Eater. These past two years have witnessed unprecedented growth in ticket sales, with the company coming close to supplying one billion tickets so far this year.

Peter Murphy, general manager of STS, states that “we looked long and hard to find the right ticket option and worked very closely with the manufacturer to make sure that we can meet the customer’s requirements of quality, product and on time delivery. We often create a one off sample bundle of tickets to minimise the customer’s fear of changing supplier and create that confidence that comes with a true top quality product.”

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Murphy added: “It is all very well to get the initial order from any customer, but the hardest part is to sustain their business with year on year sales and this is something that makes the STS team very appreciative of the faith that customer’s show in our product and our ability to supply to their demand. Working as part of a team with both the customer and manufacturer is the main contribution to our growth.”

Some of the largest customers of redemption tickets around the UK and Europe are now purchasing from STS. The company even required the creation of additional storage, with the addition of a second mezzanine floor in its Chessington, Surrey headquarters proving a worthwhile investment.

Murphy continued: “If we are

selling such quantities of tickets, it is only right that we have the very best ticket eater to offer our customers and with the Galileo we believe that we have the very best option available for them to purchase.”

This machine can be seen in a large number of locations around the country and Europe, and has the capacity to count 640 tickets per minute with a sack capacity of 90,000 tickets.

Users can also watch the tickets being shredded through a Perspex window at the front of the machine. STS offers a computerised data and loyalty card system for the machine. “All in all we believe that if you require redemption tickets or a ticket eater,” said Murphy, “there really is only one place to go for quality, price and availability and that is STS.”

BRENT ELECTRONIC

Brent boosts redemption Supplying Deltronic ticket eaters, Embed software and high quality tickets has made Brent Electronic one of the go-to names in redemption equipment. rent Electronic is the one stop shop for the redemption operator and manufacturer.As the B exclusive European distributor of the market-leading Deltronic range of ticket eaters and ticket dispensers, Brent has the highest quality, best value solutions on the market.

“The Deltronic ticket dispensers are recognised as the best in class for both manufacturers of redemption machines and operators who are replacing existing dispensers, as they find the Deltronic product to be more reliable,” says Steve Short, sales manager.

“The Deltronic ticket eaters are the proven workhorses for a clued up operator.Their quality and reliability make them the ‘can’t do without piece’ for any redemption centre.When coupled with the Embed Red Pro stock management system, which is also available through Brent, they offer the operator a complete stock management system that has huge benefits for arcade operators to tronic and Embed into three sites at the end of last year to improve efficiency and provide detailed stock reports,” good effect as gaming manager Martin Savage declared:“The system has exceeded our expectations.” adds Short.

“Our staff and customers have found it easy to use and Leading operator Bowlplex took the decision to fit DelCoinslot MAY 30 - JUNE 5, 2014

it has streamlined the redemption processes, leading to greater efficiency which has been translated into increased revenue,” he said.“We could not be happier with the quality of the equipment or the service we have received from Brent Electronic.”

The company is also a leading supplier of redemption tickets, which can be customised with logos and barcodes in order to improve security and avoid customers using tickets won in other arcades.“We continue to monitor the quality of the paper we use for our tickets,”says Steve.“Lower quality papers can give off a lot of dust that results in expensive machine downtime. Operators can rest assured that this will not happen with our tickets.”

In addition to paper tickets, Brent’s plastic redemption card has also been a hit with arcade operators, particularly for pushers.The cards are printed with high ticket values and can sit on the playfield as prizes, making them much more attractive and practical than bundles of paper tickets.The redemption cards can also be personalised for individual venues.

2370-p13-21-Essential_Coinslot NEW 27/05/2014 18:09 Page 8

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UK AMUSEMENT SUPPLIES

Eye on the prize

EMBED

Cashless and tickets combined by Embed Embed system and card voucher receipt. Depend- want to receive paper tickreaders on any ticket eater ing on the model of ticket ets or e-tickets directly on machine,tickets are directly eater there may be a hard- their card. When the playadded onto a player card.As ware or firmware update ers purchase their cards, they can choose paper tickthe paper tickets are fed required.

With the complete ets or e-tickets. Typically into the ticket eater, the guest swipes their card on Embed cashless solution, young children still prefer machine, eliminating the where coins or tokens are paper tickets for the addineed to print vouchers and replaced by the debit cards, tional thrill of winning, any saving employee’s time. comes the opportunity to while young adults appreIn situations where a remove paper tickets ciate the efficiency of etickets.

Therefore, dual-mode (card and entirely.

To allow operators to operators can benefit from vouchers) is desirable, Embed also interfaces with make the most of both reduced consumption of tickets, move s many operators in the any ticket eaters to allow worlds, the Embed Card paper amusement industry individual players to select System has developed fea- towards a more‘green’envibegin to recognise the high tickets to be added to their tures that offer players the ronment, and still satisfy return of investment pro- card and/or to print a flexibility to decide if they the younger ones. vided by redemption, the need for efficient handling of tickets and stock is become more and more keenly appreciated.

As the introduction of debit card and stock management systems are becoming more and more popular in the amusement industry, it is important to offer operators the opporALL CUSTOM TICKETS tunity for complete electronic ticket solutions, NOW ONLY where paper tickets are completely eliminated and instead added and stored to the player’s card.

Embed recognised that flexibility would be a key factor and developed solutions to properly handle both paper tickets and electronic tickets within its Embed Debit Card system.

“It is an ongoing industry

debate, as we all know is it

better to have paper tickets

for the theatre or e-tickets

for savings. The Embed

debit card system can pro vide you both options in one system,” said sales executive, Steven Wooley.

Redemption Pro by Embed restores order and control in the redemption area by maximising employee efficiency,

improving the guest’s experience with reduced wait times and managing inven(01253) 868 868 tory.

By simply integrating the

Combining the benefits of both redemption tickets and a cashless system, the Embed Redemption Pro provides a unique level of operator flexibility.

From tickets to software, UK Amusement Supplies caters to all operators’ redemption needs.

U

45p per 1000

A0000000

K Amusement Supplies is one of the leading suppliers of redemption tickets across the UK and Europe.

The company has more than 10 years experience in manufacturing products for the amusement industry and specialises in redemption tickets, prize shop software and coin pots.

Their products and solutions are used by some of the largest family entertainment centres in Europe, which enables the company to offer the highest quality products at the lowest prices.

UK Amusement supplies hold a large stock of generic tickets, giving venue owners a choice of design. The double-sided, barcoded tickets have a high print resolution, are sequentially numbered and are produced using high quality paper.

For custom-designed ticket orders there are no setup costs. The company will design the tickets for free when a minimum order of two million tickets is placed.

The company’s ticket-counting machine, the Ticket Monster, has been a huge success with increasing sales demand each year. Many operators are placing repeat orders to replace their older machines with a more attractive and up-to-date machine. It’s unique design with high-definition animations and bright colours makes counting tickets as much fun as winning them.

UK Amusement Supplies’ free prize-shop software is an easy-to-use software solution for companies that would like to add increased security and accounting to their current redemption set-up, without the cost of paying for a more complex and expensive software package. This software is offered for free to any of their customers and so far it has proven to be a very popular and useful system to many operators.

“Nothing looks better than a professionally designed ticket just for your site,” said Wendy Bickerstaffe, sales director. “The price of our tickets has been fixed this year at 45p per 1000 for custom printed tickets and this is the lowest price out there on redemption tickets of this quality. Feel free to contact us for sample books of tickets for testing in your machines. It is possible to have a book of your own tickets printed as a one-off to see exactly what you will get.”

A

Coinslot MAY 30 - JUNE 5, 2014

2370-p22-25-Listings_Coinslot NEW 27/05/2014 17:45 Page 1

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Gala Bingo and its sister brand Genesis have introduced a new uniform for their staff. The design was created by corporate wear specialists Jermyn Street Design of London and can now be seen in 135 clubs in the UK, worn by over 5,000 employees.

The new look consists of blue and purple shirts with yellow contrasting detail.

It was in 2011 that JSD were given the initial brief, with the two year plus process involving mood boards, focus group presentations and staff ‘wearer trils’ prior to the final launch.

Procurement manager for Gala, Henry Nash, stated: “All staff now look on-brand and with the rollout successfully completed there is a real buzz about the new uniforms.�

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orld of Rides has one of the largest single-source selection of high earnW ing, quality coin-operated, battery gokarts, bumper boats, bumper cars, children’s rides, pedal rides, family games, road trains and track trains - and, according to the company, all at realistic trade prices.

World of Rides continues to receive plaudits from a wide range of amusement and leisure operators, with Janice Dunphy of Creepy Crawlies stating: “World of Rides has provided my company with great service, both before and - most importantly - after we purchased our four battery quad bikes early last year.�

IAAPA confirms date and location for 2015 Expo IAAPA has confirmed that Asian Attractions Expo 2015 will take place at the Hong Kong Convention and Exhibition Centre, 16-19 June, 2015. Organisers expect more than 5,500 professionals to participate in the 2015 event, which will doubtless attract a number of UK coin-op stakeholders looking to gain a competitive advantage.

Since 1997, Asian Attractions Expo has been the leading international event in the Asia-Pacific region for the multibilliondollar leisure and attractions industry.

Professionals from more than 60 countries are expected to participate in the 2015 Expo.

The trade show floor will showcase worked for Gauselmann and Novomatic.

Moller stated: “ITL are a highly innovative company and have been since the days of the NV1. I’m excited about the upcoming new products due for release later this year and will look forward to presenting these revolutionary new units to our customers.�

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ldham-based cash handling specialist Innovative Technology has recruited O Jens Moller as key account manager.

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INTERNATIONAL

Moller, who will be based in the company’s Hamburg office, joined at the start of May and brings with him a wealth of industry knowledge, having previously

ith the sunshine doing its best W to prop up the British summer, children around the country will soon be getting out and about to enjoy the school holidays. To prepare operators for this influx, Herondata is running a massive sale on

2370-p22-25-Listings_Coinslot NEW 27/05/2014 17:46 Page 2

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23 TO COMMENT ON ANY ARTICLE

Email: jw@sjc.co.uk

MARKETPLACE

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B2B Gaming Machines

PRODUCT THE NEXT GENERATION OF BAR X FROM ELECTROCOIN Bar X 7even Extra, the latest Eandlectrocoin’s greatest edition to the enduringly popular Bar X range, will be launched in the dynamic Mini Eclipse cabinet at the upcoming Park Avenue Open Day. The game has products and services in more than 100 undergone a radical categories developed by more than 250 upgrade and is now availcompanies from around the world. Innoable with a £100 jackpot for the first time, vations in amusement and theme park along with a new community game fearides, architectural and design services, ture. The game will be fully switchable coin-operated games, skill games, redemption prizes, and more will all be on through various stake and prize options, display. Owners, CEOs, senior managers, right down to 10p/£5.

“We have retained the true values of the and directors of amusement and theme game, ensuring that the player will feel the parks, water parks, zoos, aquariums, familiarity straight away, whilst adding the museums, FECs and resorts will be additional option of community gaming,” among the target audience. said Electrocoin’s co-founder John Asian Attractions Expo 2015 will also Stergides. “We are delighted with new include an education conference presentation and believe that by using the designed to give industry professionals Mini Eclipse cabinet with an illuminated the latest information regarding safety, door brings the best Bar X right up to operations and management. date.”

Visitors to Park Avenue will also get the chance to try out the new Bar X handheld its range of kiddie rides. kiosk system. First debuted at EAG, the Among the rides on offer are selected product has since been rolled out at machines based on popular licenses, including Bananas in Pyjamas and Barney venues across the UK. The device features tournament games, as well as Cat D the Dinosaur. The ever popular ThunderBar X titles. bird 2 also makes an appearance at just £450 for the duration of the sale. The Herondata range also includes a selection of unbranded rides, with a 4-wheel jeep and school bus forming part of the company’s cut-price catalogue.

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DISPLAYS

PROPERTY BRIGHTON AGC FOR SALE n AGC in the seaside A town on Brighton is up for sale, with two flats included in the deal. The venue is situated on one of the town’s busy high streets, with nearby Tesco, Co-op, Morrisons and other amenities which are certain to draw punters into the location.

Up to 42 machines are to be included with the sale, with those interested encouraged to contact johnjnrh@aol.com for further information.

BRIGHTON SCREEN GOES GREEN

B2B Juke Box Specialists

summer screen on Brighton’s Pier is converting entirely to TgreenhePalace energy. The screen, which will be in place from 12 June-13 July, 2014, is to be powered entirely by waste vegetable oil.

Brighton Big Screen is a publicly accessible space that will show matches from the World Cup and Wimbledon alongside a range of popular films.

Thanks to its biodiesel generator the edifice will run silently and produce zero emissions.

The same engine will also run refrigeration at the bar and a lighting system in the surrounding area, near the Brighton Wheel and Volks Railway.

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Coinslot MAY 30 - JUNE 5, 2014

2370-p22-25-Listings_Coinslot NEW 27/05/2014 17:47 Page 3

24

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B B2B Juke Box Specialists 2 B SOUNDNET

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CATEGORYC (ÂŁ1/ÂŁ100 Max.)

CATEGORYB3 (ÂŁ2/ÂŁ500 Max.)

Single site

AGCs

This Last Week Week Name / Manufacturer

This Last Week Week Name / Manufacturer

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 7 8 6 9 -

DOND Winfall BFG DOND Lucky Streak BFG DOND Powerplay BFG DOND The Big One BFG Worminator QPS DOND Pure Gold BFG Bank Job - Rob the lot QPS DOND Crazy Chair Gold BFG DOND Time to Play BFG Mega Rich BFG

Taken from a representative number of sites around the UK Supplied by national operator

www.segaarcade.com

“

communications communications

For a quote call Chris Jones +44 (0)1273 699900 ! # """ !

gaming | betting | gambling

B2B Novelty

Based on data supplied by a representative number of UK sites Supplied by RLMS Sales

FEC - family

AGCs

B2B Marketing

S&J S&J

Magic Lotto Ultra 100 Novomatic Slotto 500 Astra King of Slots Blue Print Triple 8 Barcrest Mega Bars Big Hit Project Lady Luck Reflex Triple 7 Barcrest Magic Slots Astra Rainbow Riches Community Cash Barcrest TS22 Project

CATEGORYD (10p/ÂŁ5 Max.)

sales@segaarcade.com

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1 2 3 4 5 6 7 8 9 10

B2B Spares *The only OfďŹ cial Cromptons Machines Spares supplier*

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This Last Week Week Name / Manufacturer

This Last Week Week Name / Manufacturer

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10

1 4 3 5 5 4 7

Encore T7 (GP2) SG Gaming Bullion Bars Streak Astra Magic Games 100 Ultra Novomatic Encore T7 (GP1) SG Gaming Triple 7 (GP3) Novomatic Triple 7 (GP2) Novomatic Magic Games 3 Novomatic Piggy Banker Empire Magic Games 3 (s/d) Novomatic Solid Gold Astra

Based on data from a minimum of 10 locations. Supplied by Praesepe

1 2 3 4 5 6 7 8 9 10

Party Time Classic (3 Player) Astra Bullion Bars (3 Player) Astra Rainbow Riches (3 Player) Empire Golden Games (3 Player) Mazooma Adders And Ladders (4 Player) Vivid DOND (3 Player) Bellfruit Party Games (4 Player) Astra Party Time Arena (4 Player) Astra Party Time (3 Player) Astra Monopoly (4 Player) Mazooma

Based on data from four sites Amusement Equipment Co Ltd

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B2B Pool Supplies THE HIGHEST EARNING POOL, AIR HOCKEY AND FOOTBALL TABLES

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Coinslot MAY 30 - JUNE 5, 2014

Kathryn Norris on 01204 396 397

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This Last Week Week Name / Manufacturer

This Last Week Week Name / Manufacturer

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10

Magic Games U/R Novamatic Rainbow Riches Party Barcrest Magic Games S/D Novamatic Pure Gold Project Super Big 7 S/D Electrocoin Party Time Aerna (4 Player) Astra Free Play 70 Project Sevens Up Electrocoin Party Time Classic (3 Player ) Astra Party Slots Astra

Taken from a representative number of sites around the UK Supplied by Amusement Equipment Co Ltd

1 2 3 4 5

1 Street Casino 2014 Tempest Storm 2 Public Enemy Reflex 3 Galloping Jackpot Reflex 4 Cops Judgement Pay BFG 5 Flamin’ 400 Reflex

Based on data from representative sites.

Supplied by sector professional

2370-p22-25-Listings_Coinslot NEW 27/05/2014 17:53 Page 4

Sponsored by

NOVOMATIC LEADS, OTHERS FOLLOW

FILMCHARTS

Max.)

UK Box Office Chart This Last Week Week Name

c

X-MEN: DAYS OF FUTURE PAST

Barcrest

1 2 3 4 5 6 7 8 9 10

1 2 3 5 -

Products Steaming into 2014

A tailored solution

New for JNC Sales in 2014, the Kiddie Wonderland Express Train has been performing well early in the year. It is the latest in the line of rides from Tecway, which includes such hits as Jet Skiing and Rally Car. The Express Train is currently available for £4,995.

The Microcoin SP is a space saving coin acceptor, delivering a tailored solution for short profile, front entry applications, where space and cost savings demand minimisation. It employs complex digital technology, whilst offering all the standard features to be expected with a quality validator.

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s

ax.)

MUSICCHARTS UK Jukebox Chart http://www.sound net.net/ www.soundnet.net

a

e ma vid

0 Max)

Highest Earning Tracks on Sound Leisure jukeboxes This Last

1 2 3 4 5 6 7 8 9 10

1 2 3 4 3 5 7 8 9

Waves Mr. Probz Hideaway Kiesza Summer Calvin Harris Nobody To Love Sigma Happy Pharrell Williams All Of Me John Legend Rita Ora I Will Never Let You Down Rather Be Clean Bandit feat. Jess Glynne My Love Route 94 feat. Jess Glynne Money On My Mind Sam Smith

Based on data supplied by Soundnet

Albums This Last WeekWeek Name

GHOST STORIES: COLDPLAY

1 2 3 4 5 6 7 8 9 10

1 3 3 2 8 -

Ghost Stories Coldplay Xscape Michael Jackson WhatHaveWeBecome Paul Heaton & Jacqui Abbot A Perfect Contradiction Paloma Faith Definitely Maybe Oasis Caustic Love Paolo Nuitini Turn Blue Black Keys AM Arctic Monkeys Love In The Future John Legend Girl Pharrell Williams

rm

Downloads This Last WeekWeek Name

STAY WITH ME: SAM SMITH

1 2 3 4 5 6 7 8 9 10

2 3 1 6 4 5 21 94 8

Stay With Me Sam Smith Waves Mr Probz All Of Me John Legend I Will Never Let You Down Rita Ora Only Love Can Hurt Like This Paloma Faith Hideaway Kiesza Nobody To Love Sigma Love Never Felt So Good Michael Jackson Calm After The Storm Common Linnets Stay High Tove Lo

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PHD BINGO LEISURE ELECTRONICS

ECLAW COSMIC CROWN DIRECT

eisure Electronics, a leading he eClaw Cosmic crane by Elaut is one one-stop bingo solutions provider, of the renowned amusement manufacLcontinues T to work with its customers turer’s finest creations. Available as part of to design, supply and maintain traditional and electronic bingo solutions.

The company’s powerful, portable and completely wireless PhD solution can be easily integrated into existing MCB and main stage bingo installations without the need for expensive modifications to existing barriers and club wiring infrastructure. The PhD plays both MCB and Main Stage Bingo on the same unit and extends your club into areas before inaccessible because of wiring restrictions.

Crown Direct’s arcade offering, the machine can be customised to hold a variety of different prizes. Crown themselves offer a version stocked with miniature footballs, just in time for the football World Cup in Brazil.

The Cosmic is equipped with LED lighting, designed to last longer and leave operators with lower utility bills without sacrificing on player attraction. Elaut’s new IntraXion crane machine control system is also at work in the Cosmic, making crane control a smoother experience for users.

Coinslot MAY 30 - JUNE 5, 2014

25

B 2 B

26

B 2 B

Classified

26 27 27 28

Crown Direct Herondata JNC Sales Data Leisure

To advertise: Contact Kathryn Norris on 01204 396 397

Business Opportunities

Businesses Wanted

BRIGHTON LEASEHOLD AGC

Wanted

SITE OPERATIONS WANTED

(With 2 Flats)

IN THE NORTH WEST OF ENGLAND & MID/NORTH WALES AREA’S SMALL/MEDIUM SIZES CONSIDERED

FOR SALE

(Pub and club sites preferable)

SITUATED IN BUSY HIGH STREET AREA ADJACENT TO TESCO, CO-OP, MORRISONS, BOOTS, SUPERDRUG ETC

Apply to; Coinslot International Magazine Box Number 262 Bolton Technology Exchange 33 Queensbrook Bolton BL1 4AY

For Sale

WANTED

TRIPLE 7 ENCORE 01179382552

To Advertise

CONTACT JOHN ON 07931506143 or EMAIL: johnjnrh@aol.com

PARTS/REPAIRS/ACCESORIES & SERVICE MACHINES BOUGHT & SOLD LARGE STOCK OF PINBALL PARTS ALWAYS AVAILABLE

TEL 01772 816677 EMAIL SALES@PINBALL.CO.UK

For Sale

ROLLER COASTER ROUND BEST PRICES PAID

S/D CABINET 01179382552 BEST PRICES PAID WANTED

PINBALL HEAVEN LTD

Sale to include 42 machines

WANTED

contact Kathryn Norris on 01204 396 397

TRAP DOOR

BEST PRICES PAID

01179382552

For Sale

New & Used Machine Prices Cat B3 ÂŁ2 Stake

T8 VEGAS PARTY PERFORMER 22 KING OF SLOTS VISION MEGA 7/ D&J / MEGA BARS MEGA GAMES SLANT JACKPOT KING

ÂŁ7,995 ÂŁ7,995 ÂŁ6,995 ÂŁ4,495 ÂŁ2,995 ÂŁ995

Cranes E CLAW 900 TWIN E CLAW COSMIC

ÂŁ8,995 ÂŁ4,995

Multiplayer Gaming SUPER REPEATER 3 PLY ÂŁ14,495 RAINBOW PARTY 3 PLY ÂŁ14,495 BULLION BARS STREAK ÂŁ10,995 CRAIC IN FUN 3 PLY ÂŁ5 ÂŁ8,495 PARTY TIME CLASSIC ÂŁ5 ÂŁ8,495 BULLION BARS CLASSIC ÂŁ8,495

Pushers SWEET FALLS COIN/TKT ÂŁ18,495 MRY GO ROUND COIN/TKTÂŁ16,995 5 BIG PRIZE WINNER ÂŁ4,995 5

Prize DROP THE HOOK JELLY BEAN ÂŁ3,495 5

Redemption

WIZARD OF OZ 2 PLY ÂŁ12,995 EXPLOSIVE ÂŁ11,995 TICKET MONSTER ÂŁ11,795 CONNECT 4 MINI ÂŁ8,995 HARPOON LAGOON ÂŁ7,995 MONOPOLY ÂŁ7,495 DOWN DA CLOWN ÂŁ6,995 RAINBOW SHOOT TO WIN ÂŁ5,995 MILK JUG TOSS ÂŁ5,995

Video TRANSFORMERS THEATRE £11,995 ALPINE RACER TWIN £11,995 TERMINATOR SDX £7,495 ALPINE RACER SINGLE £6,495 NFS CARBON (CONV) TWIN £2,495 PRIMEVIL HUNT 62� DLX £1,995

For a unique window on the world of gaming, simply contact us on +44 (0) 1204 396 397 or email us at jsullivan@gbmedia.eu.

SPIN OUT T

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Coinslot MAY 30 - JUNE 5, 2014

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TEL: 0117 9382552 AFTERSALES TEL: 0117 9382225

KIDDIE RIDES > REDUCED PRICES DANCE MACHINES > VERY RELIABLE ONE WEEK ONLY

BEAR IN A BOAT

JAY JAY JETPLANE

£1,495

£1,345

LOW PRICES

BARNEY TRAIN

DANCE STAGE EUROMIX 1

£1,345

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DDR FUSION

£1,995 YELLOW FERRARI

£1,395

£2,195

BALAMORY YELLOW BUS

BIG FOOT TRUCK

£1,195

£1,795

DDR X LCD

£3,995

PUMP IT UP PRO LCD

£2,495

PUMP IT UP EXCEED

KIDDIE COASTER

THOMAS THE TANK ENGINE

£1,395

MULTI-GAME

£1,345

£1,595

BANANAS IN PYJAMAS

DANCE STAGE EUROMIX 2

£2,195

£1,345

ALL MACHINES FULLY WORK-SHOPPED, WITH A 28 DAY WARRANTY.

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FOR FULL STOCK LIST OF OVER 1500 MACHINES, PLEASE VISIT WWW.JNC-SALES.CO.UK

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CONTACT BRIAN OR ALAN ON

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KIDDIE RIDE

BANNANA IN PYJAMMAS

£400

4 WHEEL JEEP

£450

SALE ENGIE BENJY

£375 BARNEY

£450

SERGEANT STRIPES

THUNDERBIRDS 2

£400

£450 TOTS TV SCHOOL BUS

£350

£350 ARTHUR BUS

£400

ENGIE BENJY .........................................................£375 BANNANA IN PYJAMMAS ......................................£400 SERGEANT STRIPES ...............................................£400 TOTS TV..................................................................£350 BARNEY .................................................................£450

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2370-p30-31-comment_Coinslot NEW 27/05/2014 18:15 Page 1

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Coinslot May 30 - June 5, 2014

Comment Survival of the fit for purpose

“

alex lee comment he phrase ‘survival of the fittest’, first coined by evolutionist Herbert Spencer after reading Charles Darwin’s On the Origin of Species, gets bandied about quite a lot these days, in all sorts of contexts (Darwin, fact fans, called it ‘natural selection’). I’m not going to use it as a way to explain the direction of UK coin-op, however. I prefer to use the expression‘survival of the fit for purpose’. In other words, those active in coin-op who provide product(s) or service(s) relevant to the needs of a 21st century customer are those who will survive - and have the brightest future.

Despite the many regrettable FEC closures since the Gambling Act 2005 began in 2007,a whistle stop tour of the UK’s finest coastal amusement operations will show that those providing a decent, varied and relevant level of entertainment are still very much alive and kicking. Stepping inland, the amusement offering in motorway service stations, bowling complexes and even airports looks pretty solid. Furthermore, despite the much-reported unfair competition from the LBOs and their fixed odds betting terminals, the larger AGC chains are putting out positive messages in terms of support for - and uptake of - the latest Cat C and B3 machines coming to market.

T

Granted, we all have to work harder and smarter to keep the players satisfied nowadays, but it’s the stakeholders who know their customers best who seem to be getting by the most efficiently.

Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as“the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals.”

Measuring customer satisfaction, therefore, has to be one of the most useful and important tools in business coin-op or otherwise. Accurately measuring such a thing, however,is not necessarily the easiest thing. The average family at a FEC aren’t likely to want a fill in a survey form,and nor is an AGC customer or bingo regular.

What we can all ask ourselves, however, is how well do we really know our customers - i.e. the players themselves - and what is it we do that really makes them happy?

Or, to put it differently, how can we expect a customer in 2014 to want exactly the same things they were after five, 10 or 15 years ago? I don’t have the answer, but I think it’s worth asking the question.

Pubs reminded how to keep thei

In recent industry-related tidi pubs, the Spanish AWP se community safety chief in the

alex lee media watch

L

icensing solicitor firm Poppleston Allen has given Morning Advertiser readers a quick guide to the dos and don’ts of playing bingo in pubs.

Bingo is permitted in pubs under ‘exempt gaming’ provisions within the Gambling Act 2005. However, it is important to bear in mind that there are strict limits on stakes and prizes, which must be adhered to. The law firm’s top tips are as follows: Ensure that you stick to the permitted limits for stakes and prizes. The maximum stake per customer on any game of bingo is £5 and you must ensure that no more than £2,000 per week is paid out in prizes. Under the exempt gaming provisions, no levies or deductions are permitted from stakes and no participation fees may be charged.

Also, games of bingo in your premises cannot be linked to games taking place in other premises. If you intend to make

a profit from bingo in the form of a levy or rake, or to provide linked bingo, you must apply for a bingo operating licence from the Gambling Commission and a bingo premises licence from your local authority.

There is a code of practice for equal chance gaming in pubs, which is issued by the Gambling Commission and applies to bingo. The designated premises supervisor of any premises has a responsibility to ensure that the code of practice is adhered to. The responsibilities contained within the code include supervision of games, ensuring that age-verification measures are in place, and - bizarrely - ensuring a ‘pleasant atmosphere’ for players.

Your customers can use your Wi-Fi to connect to the internet via their mobile phone, tablet or other mobile devices in order to use bingo websites. In this

instance, the limits on stakes and prizes would not apply.

However, customers must use their own account to play bingo.

You must be vigilant if customers organise and play their own games of bingo while on your premises. Even though their bingo games may not be organised by you, customers must still stick to the stake and prize limits. If the limits are exceeded, you would be facilitating illegal bingo and could face prosecution or a review of your premises licence on the grounds of crime and disorder.

Further afield, the end of the recession in Spain could see a surge in the number of new bars opening in the country prime locations for AWP machines - according to Intergame.

Research by Spanish gaming magazine Azar states that over 1,500 new bars and cafes were opening per month

2370-p30-31-comment_Coinslot NEW 27/05/2014 18:17 Page 2

Coinslot May 30 - June 5, 2014

“We take pride in our beaches being kept clean, and a good place for the family to enjoy on a nice sunny day. Winning a Seaside Award for all of our beaches is a great achievement, and proves the council’s commitment to making sure our beaches are clean and tidy for all to use.”

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CLLR FRED JACKSON, BLACKPOOL COUNCIL

“ ”

quote unquote

“As expected, special occasions through April gave Brits the perfect reason to go out and spend money. Growth in leisure spending was strongest outside London and the South East providing a promising early sign that the improvement in consumer confidence is spreading and that the economic recovery is taking hold throughout Britain.”

STEVE JEBSON, COMMERCIAL DIRECTOR, GREENE KING

“The growth in spending from outside the South East really catches the eye this month. Media commentary has focused heavily on the house-price fuelled boom in the South East. But these results support data from other recent surveys, suggesting that recovery is more broadly based, both geographically and by sector. Of course, it is the local picture that really matters. Right now every region has its hotspot and struggling localities moving at very different speeds.”

PAUL FLATTER, CHIEF EXECUTIVE, TRAJECTORY PARTNERSHIP

PAUL NOLAND, PRESIDENT AND CEO, IAAPA

p their ‘house’ in order

stry-related tidings, landlords have been handed a guide regarding the playing of bingo in anish AWP sector is enjoying a revival due to the country coming out of recession and a fety chief in the borough of Halton believes the area does not have a FOBT problem.

Cllr Dave Cargill responded to a Weekly News request after the Campaign For Fairer Gambling published figures showing the estimated numbers of frequent players of FOBTs. The campaign group said it believes there are about 4,092 fruit machine players in Halton, and that on average they lose £860 each per year.

CFFG said there are 24 licensed betting shops in the borough.

Cllr Cargill (community

The hospitality and tourism industry is now beginning to realise its job creation potential around the UK, believes the BHA’s chief executive Ufi Ibrahim.

ufi ibrahim british hospitality association

“Hong Kong is a major hub of the attractions industry in Asia and provides an ideal venue for our show in the region. IAAPA is looking forward to providing another can’t-miss opportunity for our exhibitors and attendees in 2015 in one of the world’s most interesting and exciting cities.”

in the first quarter of this year.

It has gone a small way to correcting the downward trends in the six-year crisis which saw 50,000 locations close down.

Meanwhile, a safety chief has said that Halton does not have a betting problem after a pressure group claimed the borough’s fruit machine and digital roulette fans are losing about £3.5m every year, according to the Runcorn & Widnes Weekly News.

Do not underestimate financial value of tourism

safety) said it does not appear to be a problem and added that other services have not raised it as causing any issues.

But he said cash spent on fruit machines could be spent on other priorities during ‘austerity’ and said the devices could ‘become an addiction’ for some.

The CFFG said that Halton is the 27th most deprived area out of 326 in England and Wales. Cllr Cargill, who enjoys a ‘flutter’ on the horses, said: “I wonder in these days of austerity whether it can be afforded or whether the money’s coming from somewhere else. It’s not something that’s been flagged up to me. I don’t think we’re as bad as some places. There are a lot of people who go into betting shops and won’t touch the machines. There’s been a big clampdown on having a lot of bookmakers on the high streets.”

hospitality and tourism has invested a great Tdealheindustry of time and energy over the past weeks, months and years lobbying the most influential political figures. Our efforts are reaping rewards, with public acclaim at both a national and regional level.

You may recall that in November 2013 Helen Grant MP, the Minister for Sport, Tourism and Equality, praised the hospitality and tourism sector for its financial contribution to the UK and its ‘sharp focus’ on job generation. She admitted to being ‘blown away’ by the industry’s potential for job generation and praised the British Hospitality Association for galvanising the industry.

More recently, it has been the turn of London Mayor, Boris Johnson who showed a united front with Patrick Dempsey, the managing director of Whitbread Hotels and Restaurants and myself at a photo call to launch Apprenticeship Week. Hosted by Premier Inn in Leicester Square, the Mayor revealed plans to create 7,000 new apprenticeship positions in the catering industry, pledged by the British Hospitality Association.To mark the occasion and show his public support for apprentices in the hospitality and tourism industry, the Mayor joined two young apprentices and helped them serve breakfast to guests at the hotel.

Talking to the gathered media, Johnson said:“Thanks to London’s international appeal as a top tourist destination,hospitality is one of the city’s boom industries and it is superb to have the support of the British Hospitality Association in supporting 7,000 more young Lon-

doners into a great career and helping to meet the demand for a skilled and dedicated workforce in this field. Apprenticeships not only help young people get a foot on the career ladder, they boost businesses with an eager, committed workforce - I urge all London’s firms to grasp the opportunity and take on an apprentice.”

It’s true that London is one of the top tourist destinations in the world with millions of visitors expected this year.Tourism now contributes £36bn to the capital each year and employs more than 700,000 people, and this is expected to continue to increase.

The hospitality industry is forecast to grow by more than 16 per cent by 2020, and the huge demand for skilled and loyal workers is something the British Hospitality is actively mindful of.

London is clearly just part of the story, and Apprentice Week supports the creation of quality apprenticeships for young people across the whole of the UK. Boris’s show of unity demonstrates that the hospitality and tourism industry is sowing the seeds for its own future by nurturing young talent and helping to stimulate economic growth.

And this is being replicated by hospitality businesses up and down the UK. By working collectively to tackle youth unemployment, the Big Hospitality Conversation has generated quality work experience, apprenticeships and jobs for 16-24 year olds.

Support from our Mayor and others will be instrumental in achieving our ambitions to create 7,000 apprenticeships for 16-24 year olds by the end of 2016.

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Newsweek WORLD GES IN ITS EIGHTH YEAR oin-op and gambling bigwigs from around the world are to descend on the W Hotel in Barcelona from 8-19 July for the World Gaming Executive Summit 2014. Industry CEOs have been invited to gather for a conference and networking event focused around debating strategies and sharing ideas.

Among the event’s keynote speakers is Santiago Asensi, formerly legal counsel to a major bingo company, who now operates his own prac-

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ATM conference deadline approaches he European ATMs 2014 conference is set to take place in London on the 3-4 June, 2014. Positioning itself as the region’s premiere ATM conference, the event will feature more than 500 banks, independent deployers, network processors, vendors and service providers at one event.

European ATM industry on a two-day spread of range of topics. Highlights association,ATMIA,has laid speakers, covering a wide include an overview of the

T

tice. Asensi will be on hand to clarify EU gaming laws and discuss the future of the Spanish market. Meanwhile, the likes of David Baazov, director of gaming manufacturer Amaya, will take part in The Big Debate on how to make the gaming industry more attractive for investors.

KAZAN HOSTS RUSSIAN AMUSEMENT FORUM he International summer forum of amusement and leisure industry specialists is to take place in Kazan, Russia from 15-17 July, 2014.

Organised by the Russian Association of Amusement

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European Central Bank and contactless and mobile technology in the ATM environment. Also up for discussion is the European Commission’s payment services directive - a document designed to provide the legal foundation for the creation of an EU-wide single payment market.

The European ATMs 2014 conference will take latest developments in place at the London LanEuro banknotes from the caster Hotel, London.

Parks and Attractions (RAAPA), the event is targeted at FEC and AGC operators from around the world.

Among the schedule of talks and presentations on offer is a tour of the local Kyrlay amusement park, which includes a hotel, water park, and entertainment complex.

The event is supported by the Ministry of Culture of the Republic of Tatarstan and the Mayor’s Office of Kazan.

Calendar UK EVENTS JUNE 2014 4 Park Avenue Open Day, Park Avenue, London, UK www.electrocoin.net

INTERNATIONAL EVENTS JUNE 2014 18-20 Asian Attractions Expo, China National Convention Centre, Beijing, China www.iaapa.org/ AsianAttractionsExpo

SEPTEMBER 2014 2-4 Entertainment Arena Expo, Romexpo Fair Ground, Bucharest, Romania www.earena.ro 2-4 Playfair at SALTEX 2014 Royal Windsor Racecourse, Windsor, UK www.playfairuk.com

23-25 Euro Attractions Show, RAI Exhibition Centre, Amsterdam, Netherlands www.iaapa.org/eas 30-2 LIW 2014 NEC, Birmingham, UK www.liw.co.uk

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