RHENUS HOME DELIVERY UK

www.rhenus.group/uk/en/supply-chainsolutions/home-delivery/

Rhenus Home Delivery provides a professional and reliable two-person final-mile delivery service, with over 17 years’ operational experience within the UK.

The business’ expansion into its new 260,000ft2 warehouse at Magna Park, Lutterworth has enabled it to adapt to an influx of communicates with the customer to provide precise delivery updates, and its operation and warehouse teams carefully handle products as they move through its network and are loaded into well-planned delivery routes.

Furdeco’s customer service team is available to answer customer queries – without chatbots and long wait times – while its dedicated account managers are on hand to support clients’ needs.

For the final metre, Furdeco’s own employed two-person delivery teams go “above and beyond” to provide the customer with “an excellent delivery experience”, says Furdeco – their one-to-one training carried out in the company’s on-site driver academy ensures they have the skills and knowledge to fulfil customer and client expectations at the point of delivery. deliveries and offer advanced storage solutions by operating a JIT distribution model – which has improved the quality of the services Rhenus delivers to the customer, facilitating a greater number of available delivery dates and pallet spaces as the fulfilment specialist starts to integrate its next-day delivery promise.

“Combining these positive factors has resulted in customer and client satisfaction, a growing trading base with excellent retention, as well as an improved TrustScore, which we aim to continuously improve in the coming months,” Furdeco concludes.

Rhenus Home Delivery UK can offer: comprehensive warehousing capabilities – with over 32,000 pallet spaces, a 75,000ft2 prep/ cross dock area and 126 bay doors, Rhenus can efficiently handle and store goods including bulky, fragile, and difficult-to-handle products, including full pallet pick and multi-SKU pallet pick services; flexibility – inventory can be dynamically relocated from retail inventory to ecommerce upon request, to meet sales demand wherever it is highest; location – centrally located within the UK on Magna Park in Lutterworth, within the logistics ‘golden triangle’; a multichannel B2C solution, with the experience to manage high-volume, multichannel retail operations; and full visibility – all inventory is visible 24/7 to clients using Rhenus’ online WMS (Warehouse Management System) portal, and the safety of goods is ensured via 24/7 shift patterns, as well as a full interior and exterior CCTV system.