Furniture News #426

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Editor's comment

“I tip my hat to their creativity, energy and tenacity

Given the many challenges our industry faces, it seems a particularly opportune moment to celebrate the businesses really going the extra mile to satisfy their customers – and The Furniture Awards, which we deliver in partnership with the January Furniture Show, never fails to single out the best of the best.

As the first day of the UK’s principal furniture exhibition drew to a close this January, I took to the stage in its new Social Studio to reveal this year’s winners. Each has a story worthy of telling: the tanner striving to change perceptions of leather; the sofamaker reaching ever-higher standards; the importer with an unshakeable customer service record; the British manufacturer that truly knows how to deliver; and the design brand enjoying a renaissance. Read all about them from p40.

At times, it can feel like the odds are truly stacked against us – but these businesses, and many more like them, right across the supply chain, are stepping up and moving forward, and I tip my hat to their creativity, energy and tenacity. We can all learn from their examples (while perhaps recognising our own successes).

The trade shows that kicked off the year were packed with businesses putting their best foot forward, acknowledging the need to stand out and keep fighting. The Furniture News team had a great time while out and about this winter, and we’d like to thank everyone who took the time to speak to us – and to all of those who followed up by taking part in this month’s big review issue, in which you’ll find reports from various events, including our colossal JFS retrospective starting on p39.

And the show(s) must go on. As the events in the Far East and China open for business, this month also sees the British Furniture Association’s Furniture Component Expo return to Telford for a second outing. This supplier-focused event is rapidly becoming a one-stop shop for anyone looking for the latest products, services, machinery and technology – discover a selection of what you can expect to encounter there from p22.

In this month’s issue, you’ll also find the latest in aftersales, care and repair provision (p106), interviews with Swyft’s Keiran Hewkin (p12) and The Furniture Makers’ Company’s Jonny Westbrooke (p14), plus columns from Gordon Hecht (p124), Steve Pickering (p125), Simon Williams (p129), Lena Gierasinska (p128), and Faire’s Charlotte Broadbent, who outlines the steps independent retailers can take to remain relevant and successful (p126).

Fundamentally, however, this issue is a celebration of the people and products that have really hit the ground running this year – and there’ll be plenty more chances to shine, as next month sees the return of our Readers’ Choice Awards, alongside other exciting developments and industry perspectives.

Well done to you all.

Paul Farley

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Dunelm makes steady gains in H1

John Lewis has appointed Vikki Kavanagh (ex-Yoox Net-A-Porter Group, Harvey Nichols, House of Fraser and Fenwick) as CCO, starting in April

NCF Living is opening three new stores this spring, on retail parks Mariners Way (Preston) London Road (Glasgow) and Newcraighall (Edinburgh), with more openings planned nationwide

OKA is opening a new 2800ft2 concession store at Redbrick on 17th March

HSL Chairs has won two accolades at the Yorkshire & Humberside Family Business Awards – the company won the Manufacturing Excellence Award, as well as the Judges’ Award

DFI Beds has become the Ladies Gaelic Football Association’s first official sleep partner, following the agreement of a two-year deal

IKEA’s new Oxford Street store received 3730 job applications in just six days

Tempur Sealy International has overcome competition concerns and completed its acquisition of Mattress Firm Group, the US’ largest mattress specialty retailer. The company has also changed its name to Somnigroup International

JYSK’s three-year plan to modernise its stores has been completed, at a cost totalling DKK 4.7b (c £527m)

DFS has appointed Tony Buffin (chair of Nobia) as an independent non-executive director

Dunelm enjoyed sales growth of +2.4% in H1 (to 28th December), driven by volume, with total sales increasing to £894m (from £872m in H1 FY24). It saw another strong digital performance, with 39% of total sales generated through digital channels (up from 36%), and says its market share increased to 7.8%.

The number of customers actively shopping with Dunelm grew by +4.3% in 2024, helping the retailer deliver a gross margin of 52.8% while maintaining its value proposition – meaning PBT increased by +0.2% to £123m.

The retailer expanded its store portfolio to inner London during the half, and to Ireland via the acquisition of the Home Focus business.Dunelm says it is encouraged by early trading in H2.

In product, Dunelm introduced homeware range in partnership with Queen of Colour Sophie Robinson, and developed an exclusive collection in collaboration with Holly Willoughby.

CEO Nick Wilkinson, who has announced plans to retire following seven years in the role, comments: “Our performance over the first half reflects the growing attraction of the Dunelm offer for a wide range of customers, and the quality and resilience of our business model. Amidst a challenging backdrop for retail, those attributes have helped us deliver increased sales, a strong gross margin, and both customer and market share growth.

“We have also pressed ahead with our strategy. Whether our customers prefer maximalist prints or neutral plains, the elevation of our product is apparent through the diverse range of styles on offer for all tastes, with quality once again endorsed

through the awarding of a Royal Warrant to our Dorma brand. Our thriving total retail system is connecting that product with more customers, and we saw further growth in our increasingly personalised digital channels, as well as some exciting firsts for our store portfolio – we arrived in inner London at Westfield, acquired 13 stores in Ireland, and we will open our 200th store in the second half.”

The retailer has commenced a formal recruitment process for Nick’s successor. Dunelm’s chair Alison Brittain says: “Nick has been a tremendous leader for Dunelm and amongst his many achievements, he has successfully guided the group through a global pandemic, driven a step-change in the digital offer, established strategic capabilities across the business including in tech and data, and maintained the unique, entrepreneurial culture which makes Dunelm so special.”

Belfield Group changes hands

UK-based manufacturer of upholstered furniture and soft furnishings TBG Furniture, which comprises the Westbridge Furniture, Tetrad, Belfield Leisure and Clinchplain businesses, has undergone an administration process, resulting in Blandford Capital executing an asset buyout, acquiring the Belfield Group business from NorthEdge Capital, providing funds to accelerate growth, and retaining 100% of its team.

TBG supplies the UK and export retail, leisure and furniture trade sectors from its sites in North Wales, Lancashire, Derbyshire and Romania, and employs nearly 1000 people, generating revenues of around £85m per year.

Neville Kahn, a founding partner of Blandford Capital, says: “TBG has an unmatched reputation in the UK for providing high-quality upholstered and soft furnishings. We look forward to working with Tom and the talented TBG team to maximise the many opportunities in the UK and export upholstery markets.”

CEO Tom Prestwich and the rest of the management team will continue to lead the business under the new ownership. Tom states:

“We are delighted to be working with the Blandford team during this exciting next phase of growth. We will continue to provide an incredible service with passion and enthusiasm, delivered by a highly skilled team. Together we look forward to designing, building and selling beautiful products to our strong client base and achieve success into the future.”

In a separate deal, interior decor supplier Esselle Retail acquired window dressing and soft furnishings brand Belfield Home, saying it seeks to “build on the brand’s legacy while enhancing its trade partnerships and expanding its made-tomeasure product offering”. Esselle, which operates furnishings brands including Arthouse, Esselle Home and ASW, says trade customers can expect “a smooth transition, with no disruption to current operations”.

CEO Suraj Lalvani says: “As a business deeply invested in home interiors, we see tremendous potential in Belfield Home. We are committed to strengthening relationships with trade customers, enhancing service levels, and ensuring that Belfield Home continues to deliver the high-quality, Britishmade window solutions that professionals rely on.”

Expectations high for Irish exhibition

Returning to the National Indoor Arena, Dublin from 24-26th August, the Irish Furniture and Homewares Show (IFHS) is Ireland’s premier furniture and homewares trade show, and once again promises to bring together suppliers, buyers and industry leaders, showcasing products, trends and the latest innovations.

With over 1000 trade buyers expected to attend this year’s event, IFHS is set to be “the ultimate platform” to build relationships, explore new designs and grow business in Ireland.

“Spaces are limited,” says the show’s organiser. “Book now to secure your exhibition space, and be part of Ireland’s thriving furniture industry!” Find out more by visiting www.ifhs-tradeshow.ie.

Winners of inaugural pillow awards announced

The winners of The Comfy’s, a new consumerfacing awards programme dedicated to pillows, have been revealed. The Comfy’s were developed by new bedding enterprise 100% Comfort, and aim to highlight the pillow sector’s best products across a range of categories.

The winners are: Best Anti-Allergy Pillow – Silver Pillow, Adormo; Best Anti-Snore Pillow – Anti-Snore Pillow, Head2Sleep; Best Cooling Pillow – Cool Cloud Pillow, Seriously Comfortable; Best Feather Pillow – Goose Down Surround Pillow, Laura Ashley; Best King Size Pillow – Hungarian Goose Down Surround King Size Pillow, Vispring; Best Latex Pillow – Serenity Pillow, Dunlopillo; Best Luxury Pillow – The Down Around Medium Pillow, Brinkhaus;

Best Memory Foam Pillow – Cloud Pillow, Tempur; Best Pain Relief Pillow – Ergo Pillow, Seriously Comfortable; Best Value Pillow – Extra Firm Pillow, This Is Sleep; Best Washable Pillow

– Spundown Medium Support Pillow, The Fine Bedding Company; and Best Wool Pillow – Wool Pillow, Hypnos

The independent awards programme was adjudicated by a judging panel comprising: Emma Rackley (director of furniture, AIS); Greg Suthern (joint-CEO and founder, 100% Comfort); Gabrielle Jarman (head of buying, The Works); Mark Jeffery (operations and quality specialist); and Becca Maloy (head of buying, 100% Comfort).

“The Comfy’s are the ultimate accolade in the world of comfort – celebrating excellence, innovation and outstanding achievements across the pillow and sleep industry. The idea behind The Comfy’s is to raise the profile of different types of pillows with the general public, and boost the understanding of just how important the right pillow is to your sleep and your life,” says Greg, who hopes the programme will grow to become an annual industry fixture.

“Strong” Q4 concludes difficult year for Wayfair

Wayfair Inc has reported financial results for its Q4 and the year ended 31st December, 2024. In Q4, Wayfair generated total net revenue of $3.1b (up +0.2% YoY), with international net revenues at $381m (down -5.7% YoY). Accordingly, the business made a net loss of $128m in Q45, and non-GAAP adjusted EBITDA was $96m.

Across the year, it made a total net revenue of $11.9b (down -1.3% YoY), and international net revenue stood at $1.5b (down -2.8% YoY). Gross profit was $3.6b, yet the net loss was $492m, and non-GAAP adjusted EBITDA was $453m.

“The fourth quarter was a strong conclusion to the year across multiple fronts,” says Niraj Shah, CEO, co-founder and co-chairman. “From a topline performance perspective, we ended 2024 on a high note – with net revenue showing positive YoY growth. These results enabled us to drive nearly

$100m of adjusted EBITDA in the quarter, and deliver on our goal of approximately +50% YoY dollar growth for 2024.

“Our strong financial performance enabled us to tap into the high-yield markets for the first time, putting us in the strongest balance sheet position in many years.

“We’re making smart, high-return investments across the business, and at the same time remain committed to growing adjusted EBITDA dollars YoY. We are confident this approach sets us up well for a compelling payoff over 2025 and are excited to bring all of our stakeholders with us on this next leg of the Wayfair journey.”

Active customer numbers in Q4 totalled 21.4 million as of 31st December, a decrease of -4.5% YoY. AOV was $290 in Q4, compared to $276 in Q4 2023.

Land of Beds has promoted Maria Jones, who has worked for the retailer for eight years, to sales director

The Furniture Makers’ Company’s next sustainability event, focused on examining the materials in the sector, will take place on 4th March at Furniture Makers’ Hall, London

DFI Beds’ latest charity partnership is with Ronald McDonald House Charities Ireland, whose logo will be displayed on a range of DFI’s vehicles

M&S has revealed additions to its leadership team which include ex-John Lewis furniture buyer David Brittain, who will join from Amazon as director of Home & Beauty at the end of April. Heidi Woodhouse will leave after a handover period. John Lyttle, formerly CEO of Boohoo Group, will join as MD of Clothing, Home & Beauty, replacing Richard Price

Autumn Fair and Glee will be colocated at the NEC Birmingham in 2026, running from 6-9th and 8-10th September, respectively

IKEA has unveiled new features on its mobile app, introducing and upgrading tools including 3D visualisations and personalised recommendations

Ambiente, Christmasworld and Creativeworld, which took place in Frankfurt last month, saw 4660 exhibitors attract around 148,000 visitors

Furniturebox has returned to profit, citing a +20% surge in sales

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Swyft thinking

Last month, sofa-in-a-box pioneer Swyft announced its expansion into Germany, fuelled by a £10m investment from new owner Sleep Brands. Here, CEO Keiran Hewkin talks new markets, categories and stockist benefits …

Swyft first brought its easy-to-assemble upholstery designs to market in 2019, and has made great strides since. Last year, the UK brand, via its Polish manufacturing base, fulfilled over 30,000 orders and recorded +13% YoY revenue growth – and the injection of fresh funds from its new owner (which also owns bed brand Dormeo UK) has enabled it to optimise operations, improve delivery speed, and enhance inventory management, while unlocking a new market.

“We started Swyft to inspire people to create beautiful homes, and we believe furniture should be effortless, timeless, and a true reflection of who you are,” says Keiran. “Our move into Germany is a natural extension of our growth strategy, and we’re excited to introduce our products to a new audience who values design and convenience. By Q4 2025, we expect Germany to contribute 15% of our total order intake.”

For starters, what’s the scale of your UK operation?

Our UK operations are relatively small – our warehousing is in Poland, and our German native team are remote. In a very ‘2025’ way of doing things, our first native German hire lives in Greece!

What exactly makes Germany a good fit for the brand?

Germany is a natural next step for Swyft’s expansion due to its proximity to our factory in Poland, making logistics more efficient. It’s also a significant market with strong demand for high-quality, well-designed furniture, and a preference for seamless customer experiences – values that align perfectly with what Swyft stands for.

How does the demand for modular sofas in Germany compare to the UK?

It’s significantly higher than in the UK, particularly for modern designs like our Model 03 and 06, which have been well received by German consumers. This

is because flats in Germany tend to be a little larger, more modern, and often feature open-plan layouts, which lend themselves to modular sofas that provide more flexibility compared to the typical UK layout.

What else does that fresh investment mean for Swyft this year?

This investment has allowed us to build a better, more robust inventory proposition and expand into new categories quickly, without losing the essential Swyft look.

How benefits will existing UK stockists see?

We’re increasing order volumes for non-upholstered goods to serve European styles, and these products will also be available to UK customers.

You’ve said you expect to see SKU growth of nearly +100% this year – what product categories or innovations can customers expect?

We’ve just launched two occasional chairs, and a new sofabed is on the way. We’ve also introduced our second table and chairs, with bedroom and additional dining collections planned for later in the year.

What prompted these additions?

We received a lot of requests for occasional chairs, but honestly, we always wanted to be a brand that stood for more than just sofas. We just wanted to make sure we had perfected the design before expanding. And the proof is in the pudding – our overall furniture collection now outsells our Model 01 (the original sofa-in-a-box).

What excites you most about Swyft’s future?

For me, it’s always about the product. The most exciting part of Swyft’s future is what’s next – the pieces we haven’t launched yet. This won’t change, even if we sell products to every country in the world.

www.swyfthome.com

“Germany is a natural next step for Swyft’s expansion

GETTING PERSONAL Jonny Westbrooke

Former FIRA International COO

Jonny is currently the clerk and CEO at The Furniture Makers’ Company, the City of London livery company and charity for the furnishing industry –but he has enjoyed a storied career, including director-level positions at the British Furniture Confederation (BFC) and, drawing on his military background, the Forces Pension Society. He is also a non-executive director at the Dispute Resolution Ombudsman, which encompasses the Furniture & Home Improvement Ombudsman, among others.

How might a child describe what you do?

The person who meets lots of furniture and furnishings people and supports the ones who need a helping hand.

What’s the biggest long-term challenge you face?

We need to remain utterly focused on the industry and ensure that the support and services we provide are relevant and easy to use.

If you had 10 x your working budget, what would you spend it on?

I would increase our communications spend significantly to ensure that everyone working in all sectors of the industry was aware of the support we can offer them.

What would be the title of your autobiography? From Bayonets to Beds.

Who’s been your most influential mentor?

Our charity trustees have been amazing, and I have learned so much from them over the last 12 years, both as a group and individually.

What advice would you give your younger self? You can’t do it all yourself.

What does ‘work/life balance’ mean to you?

For me, the line between work and home life is blurred, as I have a lot of evening engagements to

attend. However, I like to spend as much time as I can outdoors, either walking my dogs or gardening. I find it is during these times I can do some of my best thinking about work issues.

What’s been your best day in business to date?

Being offered the role as CEO at the charity – it’s such a great challenge, but the support from our members is truly humbling.

What’s the biggest myth about our industry?

That the UK doesn’t make anything any more – we manufacture an amazing amount of quality products here.

What should everyone in our industry either stop or start doing?

We need to be better at celebrating our successes and share best practice whenever we can.

Where do you see the industry going in the next 5-10 years?

Investment is key to remain competitive, and great design will always sell.

What question do you wish we’d asked? How would you have answered?

Q. Beer or wine?

A. Wine!

www.furnituremakers.org.uk

“We need to remain utterly focused on the industry and ensure that the support and services we provide are relevant and easy to use

COUCH & CO ENJOYED GREAT SUCCESS AT THE INDX SHOW WITH THEIR COOL, CALM & COSY COLLECTIONS Cool brings a design statement and vibrant colours, coupled with fabulous comfort. Calm offers a more tranquil spot to rest but does not compromise on that snug feeling. Cosy has a wealth of functions that will create new levels of relaxation within the home. We would like to thank our customers, both old and new, for making the show a success.

For more information or to arrange a visit to our showrooms, please contact sales@couchandco.uk or visit our website: couchandco.uk

INDX Furniture cements its position

Cementing its position as one of the UK’s premier businessbuilding trade shows, INDX Furniture returned to Cranmore Park from 17-20th January, welcoming visitors including AIS members, department stores and key category players …

Offering furniture retailers a source of inspiration and business opportunities, the show brought together an impressive roster of brands, giving buyers an opportunity to explore the latest in upholstery, living and dining room furniture.

“The furniture show was buoyant and uplifting

Organised by Associated Independent Stores (AIS), the UK’s leading buying, services and event group, INDX Furniture is commercially crafted by a team of experts led by Emma Rackley, AIS’ director of furniture and home, who reflects on the success of this season’s four-day event: “Kicking off a busy calendar of 2025 INDX trade shows, the furniture show was buoyant and uplifting and there was lots going on, including the unveiling of our new INDX branding.

“This was also the first opportunity for visitors and exhibitors to see and experience our new modular stand system, for an elevated exhibition look and feel. Plus, with the help of our ‘big yellow tree’, we also launched our new ‘What 3 Words’ feedback campaign

– look out for the continued coverage on our @ INDXShows social media channels!

“We focused the exhibitor selection in line with key market trends and consumer behaviours – with lots of newness, product launches, innovation and integrated technology.The interactive Trend Area, in partnership with trend agency Scarlet Opus, was also very well received, with upholstery from Vilmers and cabinetry from Hooker Furnishings.

“We’re straight into finalising the planning of INDX Beds, which runs from 29-30th April [AIS members only on day one], and then INDX Furniture will return on 27-28th August [AIS members only on day one]”.

Key returning exhibitors at INDX Furniture included HTL, Primavera, HND, Devonshire Living, Classic Furniture, Papaya, Wood Bros, Bell & Stocchero, and Torelli, while new exhibitors included Gwinner, Fortune Woods (Abode), Modulax, Nest, Sofa Source, and Rauch.

All INDX shows are free to attend, with free on-site parking and complimentary refreshments for all visitors. Register to attend future events on the INDX shows website.

www.indxshows.co.uk

The AIS team is now gearing up to deliver INDX Beds next month

Spring Fair reaches “new heights”

The 75th edition of Spring Fair, the UK’s largest retail trade show for home, gift and fashion products, attracted more than 38,000 retail buyers and industry professionals, reports organiser Hyve Group.

Over four days last month, the NEC Birmingham again hosted the latest trends, suppliers, and explorations of the ever-evolving retail landscape.

The 75-year-old show is expanding and transforming, says Hyve. This year’s event welcomed thousands of retailers including Marks & Spencer, John Lewis, The Very Group, Fenwick, Robert Dyas, Next, B&Q, Tesco, Wayfair, The Designer Rooms, Barkers, Hoopers, Blue Diamond, Dobbies Garden Centres, British Garden Centres, Jarrold Department Store, and N Brown.

Spring Fair is now the fastest-growing retail show in the UK, says Hyve, which aims to create the UK’s largest retail experience to service the industry for the next 75 years.

This year’s show experienced: +14% increase in exhibitors (up 180 YoY); +18% more new exhibitors (400 of them); plus indications that buyers in attendance had higher spend thresholds and bigger budgets, says Hyve.

Soraya Gadelrab, event director, says: “The show’s evolution is not just about size – it’s about impact. It’s not just the volume of buyers – it’s the quality and it’s the opportunities that this show delivers. By listening to the industry, responding to market demands, and embracing innovation, Spring Fair is delivering more than just a trade show, it is building the ultimate retail experience.

“We are dedicated to helping and supporting the UK retail sector to thrive by providing the environment for

retailers to discover innovative products, gain valuable insights, and forge meaningful connections. Our success is measured by the growth and achievements of the businesses it serves and over the last four days we’ve heard so many success stories and new opportunities that highlight the tangible impact of Spring Fair.”

Spring Fair 2025 placed a strong emphasis on fostering new talent through initiatives like the #SBS Village, in partnership with Theo Paphitis, and the New Business Pavilions.

“Spring Fair is delivering more than just a trade show

Hyve says Spring Fair is also striving to transform the traditional trade show model into an interactive, immersive retail experience, through its new Business Pavilions, Licensing Lab stage, Buyers Lounge (featuring an immersive high street experience), and new Gift Of The Year Showcase and Pavilion.

With one-to-one appointments offering advice on boosting productivity, enhancing ROI and maximising revenues, the Ambiance Clinics were also a success, says Hyve.

The show kicked off with a grand opening by designer Laurence Llewelyn-Bowen. “There’s a huge amount of energy here,” he remarked during the ribbon-cutting ceremony. “This is where the world will change for retailers and brands in the next two decades!”

From insightful keynote speeches to dynamic panel discussions, Spring Fair’s live content featured talks from Laurence and Theo Paphitis, plus trendforecasting sessions, including insights from Faire’s UK country manager Charlotte Broadbent.

“For 75 years, Spring Fair has been at the heart of the retail community, and this year we’ve taken it to new heights,” concludes Soraya. “The feedback from exhibitors and buyers has been overwhelmingly positive, reinforcing that Spring Fair remains the go-to event for discovering new products, forging meaningful connections, and driving the future of retail.”

www.springfair.com

Laurence Llewelyn-Bowen opened the event

SINCE 1973

Scan the QR code for more  View our full collection online at www.gallerydirect.co.uk

Make a statement with our bold Pedra dining tables, where sleek design meets raw beauty. Featuring smooth oval and round concrete tabletops paired with sturdy pedestal legs, these striking pieces blend industrial strength with modern sophistication. Available in sleek Linen or natural Travertine and designed for versatility, Pedra is the perfect centerpiece for both indoor and outdoor dining spaces. Durable, stylish, and effortlessly chic—this table redefines modern living.

Our 2025 Collection boasts over 850 new lines, spanning multiple categories, and represents our largest launch of furniture and upholstery to date. Exciting new additions to best-selling ranges, along with unique standalone pieces, provide endless options for design inspiration.

Gallery Direct’s year got off to a strong start, the supplier unveiling over 850 new furniture, home accessories, wall decor and textiles lines at Spring Fair. The response was outstanding, reports Gallery, with double-digit growth in orders taken during the event.

“Customer feedback has been incredible,” says sales and product director Peter Delaney. “Our trend-led designs and quality craftsmanship continues to drive strong demand, which is reflected in the strong sales figures.”

Key highlights included the expansion of popular collections like Artisan, Hatfield, Iowa, Madrid and Vancouver, alongside brandnew ranges such as Dorado and Colonna.

The introduction of printed bedsteads and occasional tables further enriches Gallery’s offering, bringing fresh designs to market.

This year also saw a broader selection of lighting, accessories and textiles, designed to complement existing ranges. “Our curated displays make it easier for customers to create cohesive interiors,” adds Peter.

Meanwhile, an interactive dining chair wall and lively ‘spin to win’ wheel game added a fun, engaging experience for visitors.

Claire Dangar, head of marketing technology, adds: “It is always such a pleasure connecting

with so many of our long-standing customers, sharing updates, ideas, and strengthening existing relationships. Equally exciting is the opportunity to meet new faces, forge fresh connections, and introduce them to our latest designs and innovations. Thank you to everyone who visited us – it’s your enthusiasm and support that make events like these so rewarding”

Those who missed Spring Fair can explore the complete SS25 collection at Gallery’s Chesterfield showroom by appointment, or on Gallery’s website.

BEAUTIFUL BEDROOM SOLUTIONS FROM WIEMANN

The supply chain’s one-stop shop

The Furniture Component Expo returns to Telford’s International Centre from 19-20th this month, and the event’s second outing promises to be an impressive showcase of industrial innovation, bringing together advanced component suppliers, machinery manufacturers and service providers from across the globe …

ASSYST BULLMER

www.assystbullmer.co.uk

Exhibitors will discover “a dynamic environment offering comprehensive solutions for every aspect of furniture manufacturing,” says the show’s organiser, the British Furniture Association: “From precision cutting machinery and woodworking tools to specialist software and raw materials, the expo provides an unparalleled platform for businesses to demonstrate technological innovations.

“And this expo goes beyond product display – it’s about creating connections, solving manufacturing challenges, and driving industry innovation. Furniture manufacturers will find an essential destination for sourcing production optimisation solutions, including CNC machinery, finishing technologies, sustainable material suppliers and design software providers.

Cutting technology specialist Assyst Bullmer says its machines “don’t just cut fabrics, they cut costs and save manufacturing time” – and that is without even taking the super-deduction tax break into account.

Northampton-based Ocee Designs recently onboarded a new Assyst Bullmer automatic cutting machine, the Procut R90 Multi Ply Cutter, and almost immediately saw higher efficiency, accuracy and speed in its cutting process, says the machine supplier.

“The reasons for investing in an Assyst Bullmer machine were many,” it continues. “Ocee Designs wanted to achieve more consistent and accurate cutting of patterns in fabric, and more efficient use of time during the manufacturing of soft-seating products – while improving sewing quality and consistency.

“Since purchasing the Assyst Bullmer machine, Ocee has achieved its objectives, along with better fabric efficiency, averaging 80% usage and reducing waste. Re-ordering fabric for re-cuts has reduced by -80%, and the need to take sewn work back to be re-sewn has reduced by -90%. Overall, the footprint of the cut and sewn work has reduced massively.

“Ocee also reports savings on labour costs resulting from the speed of the machine. Overtime has gone, even in busier periods, staffing has reduced by three, and the whole cutting process has become smoother. Combined with an average monthly fabric saving of -16% since the installation of the cutter, Ocee Designs confirms the machine paid for itself within 12-18 months.”

See the machine in question at FCE this month.

“Every critical component of the manufacturing supply chain will be represented, providing a comprehensive networking and sourcing opportunity for industry professionals.”

Read on to discover a few of the show’s highlights …

www.fcexpo.co.uk

With economic growth slowing, furniture manufacturers must navigate financial challenges while remaining competitive – and instead of employing traditional ROI strategies, companies should prioritise operational efficiency, investing in technology and workforce development to drive productivity and cost savings, says cutting equipment and software specialist, Lectra, which has developed its Furniture On Demand solution to achieve just that.

Part of the package is new cloud-based platform Valia Furniture, which promises manufacturers more efficient planning, cutting and optimisation processes.

“The cutting room is the backbone of furniture production, and many manufacturers suffer from a lack of visibility of cutting room operations,” Lectra explains. “By assessing equipment performance and upgrading outdated machinery, companies can reduce material waste, improve efficiency, and lower operating costs. Implementing automation and Industry 4.0 solutions to the cutting room, such as Lectra’s Valia Furniture solution, can streamline production, enhance quality, and minimise downtime.

“Beyond cost-cutting, companies should focus on sustainability,” Lectra adds, “by reducing energy consumption, optimising resources and investing in ethical sourcing.

“Valia Furniture, which powers Furniture on Demand, expands the possibilities of the cutting room. It ensures efficient planning, cutting and optimisation of your fabric-cutting processes, and its automated workflow and advanced data analytics give you complete control and visibility over cutting room operations, ensuring long-term success.”

Driving excellence by investing in people

The furniture industry is undergoing rapid transformation, driven by innovations in materials, automation, and manufacturing processes. To remain competitive, companies must do more than adopt new technology – they must invest in people, believes Fibreline, which asserts that a skilled, engaged workforce is the foundation of long-term success …

“Our commitment to workforce development is not just a corporate strategy – it is a vision for shaping the future of the industry,” says Fibreline, which, since 2022, has taken a strategic approach to becoming a people-centric organisation, embedding learning and professional development into everyday operations.

This shift has enhanced employee engagement, improved retention rates, and positioned Fibreline as an employer of choice. “As we enter 2025, our goal remains clear – to provide employees with the knowledge and skills they need to thrive in an evolving industry,” says the supplier.

Innovative workforce development initiatives

Fibreline has launched several key programmes aimed at attracting, developing and retaining top talent, and says these initiatives set new standards for training in the furniture manufacturing sector:

• Chartered manager degree apprenticeships: Since 2019, these apprenticeships have provided structured career pathways, exposing participants to multiple roles and fostering long-term careers.

• Internal apprenticeships: Current employees have access to Level 3 courses in Team Leadership, Business Administration, and CIPD-accredited People Practice, enabling career progression.

• AI-powered training solutions: Fibreline has integrated AI-driven learning tools into its training framework, enhancing induction, health and safety, and operational training.

progression, leadership development and lifelong learning.

• Structured career progression plans: Ensuring clear development pathways for apprentices and employees, strengthening retention.

• Future leaders programme: Launching in 2025, this initiative will equip employees, graduates and industry professionals with leadership, operational, and health and safety expertise, says Fibreline, playing a crucial role in succession planning.

• Cushion College – a centre for learning excellence: Fibreline’s internal training framework will offer structured learning at all levels, from onboarding to specialised skill development. The program will focus on: enhancing job satisfaction and engagement; instilling a sense of purpose and pride; and providing clear career pathways and professional growth opportunities.

Shaping the future of the furniture industry

“At Fibreline, our commitment to education and workforce development goes beyond internal success – it is about setting a new standard for the entire industry,” the supplier says. “By fostering a culture of continuous learning, embracing innovative training solutions, and investing in our people, we are building a skilled, motivated workforce that is prepared for the future.”

MD Richard Prudhoe echioes this sentiment:

“It

is

a vision for shaping the future

of the industry

• Employee engagement committee: A dedicated team fosters collaboration, enhances workplace culture, and organises initiatives to improve employee satisfaction.

A bold vision for 2025 and beyond

Building on these successes, Fibreline is introducing new initiatives that will further support career

“Our focus remains clear – to attract and retain top talent, empower individuals with the skills they need to excel, and contribute to the long-term success of both our company and the wider industry.

“As the furniture industry evolves, Fibreline is not just keeping pace – we are leading the way.”

Find Fibereline at this year’s Furniture Component Expo.

www.fibreline-ltd.co.uk

Temperature regulation in action

Kayfoam, a Leggett & Platt company, is committed to innovation, producing some of the most advanced, high-quality comfort foams in the sector, writes Kayfoam’s sales and marketing director, Phil McNeill …

By Phil McNeill

Our foams are infused with special additives that enhance functional properties to improve user experience – one such property being temperature regulation.

Temperature regulation has become a critical factor in the consumer decision-making process, particularly between mattresses using memory foam to deliver the comfort experience. GenM, the UK’s leading advocator and consumer authority on menopause, claims 15.5 million UK women are impacted by symptoms associated with menopause. For those struggling with excess heating during sleep, a brand delivering trusted sleep solutions with temperature-regulating benefits is essential.

However, the need doesn’t end there. A warming climate, combined with modern, well-insulated homes, leads to warmer bedroom temperatures. Overheating during sleep is a valid issue that is driving greater consumer interest in enhanced-comfort sleep surfaces.

Kayfoam’s Fusion range of speciality foams are infused with thermal additives proven to release excess heat quickly. Our heat-moving additives include gel, graphene and copper, while Fusion Ultra foams also feature phase-change material. This not only moves excess heat, but stores and releases it to maintain a comfortable sleeping temperature.

The message Kayfoam wants to convey is not simply about cooling down – no-one is interested in a mattress that makes them feel too cold at night. Our goal is to sleep at a comfortable temperature that is “not too hot, not too cold, just right”. This is achievable through the unique functional properties of our foams to absorb, store and release heat at a pre-set, comfortable sleep temperature range.

Kayfoam special additives are tested at the particle level to verify intrinsic thermal heat-transfer properties. We infuse the additives into Kayfoam Fusion foams and use independent heat-flow tests to measure heat movement properties to the international ASTM (American Society for Testing and Materials) standard. During these tests, we can benchmark the improvement in heat management versus standard memory foams. When it comes to product testing, we also seek accreditations from relevant authorities (Kayfoam Fusion foam mattresses are MTick-accredited by GenM).

The business of Kayfoam is unique in that we are both a PU foam and finished-mattress manufacturer. Our Fusion foams are market leaders in the temperature-regulating category. Bestsellers include foams made with expandable graphite – a heat superconductor that can also act as a cleaner FR material – combined with a new, sustainable BioGel additive consisting of 25% plant extracts.

On the finished-mattress side, our Kaymed ThermaPhase Ultra range is at the cutting edge, featuring temperature-regulating material infused with antimicrobial copper.

Led by our Fusion range of speciality foams, Kayfoam is excited about our comfort-enhancing products available on the market – and we look forward to continuously innovating and advancing in the future.

See us at the Furniture Component Expo this month, or visit our website.

www.kayfoam.com

“Overheating during sleep is a valid issue that is driving greater consumer interest in enhancedcomfort sleep surfaces

Kayfoam’s Fusion range of speciality foams help release excess heat quickly

The New Procut R90 Multi Ply Cutter

• Cutting Depth up to 9cm

• New Sharpening Technology

• Up to 4 Drill Modules

• Continuous Cutting

Innovative Peak Converters returns to FCE

Leading foam and fibre converter Peak Converters will return to the Furniture Component Expo (FCE), taking place on 19-20th March at Telford’s International Centre.

Known for its customer service and innovative, highquality foam and fibre products, Peak Converters is one of the UK’s leading suppliers of upholstery kits to the trade, and has produced millions of kits and cushions for some of the largest furniture, caravan and mobile home manufacturers in the UK for over 50 years.

Peak’s focus for the show will be on solidifying its position as the go-to partner for innovative, highperformance, eco-friendly foam and fibre solutions and, for the first time, the supplier will be exhibiting its new fully recyclable sprung sofa cushion, the PeakPocket.

The cushion incorporates a simplified design that allows every component to be easily disassembled for recycling at the end of its life. All the fibre within the product is made from recycled materials created from plastic bottles. As well as being eco-friendly, the cushion is sturdy, offering comparable longevity and comfort levels to traditional foam and fibre cushions, says Peak.

innovative and environmentally friendly fibre solutions to its customers, improving product durability.

MD Mike Crowshaw comments: “We are really looking forward to returning to the FCE. The event promises new opportunities to connect with industry leaders, to display our latest innovations, and to keep up with the pace of change across the industry.”

“This promises to be an exciting year for all of us

As a development partner to many of the soft furnishing industry’s leading suppliers, Peak says its new cushion is a celebration of collaboration – with both Wade Springs and, more recently, Think Group (formerly Texfelt), a leader in resilient fibres and sustainable non-wovens. Peak Converters says this new partnership will allow it to offer more resilient,

So, what else does 2025 have in store for Peak Converters? Mike responds: “This promises to be an exciting year for all of us at Peak Converters. We have pledged a commitment to net zero manufacturing and further improving our environmental impact this year. Having already introduced several continuous improvement initiatives throughout our design and manufacturing processes to increase operating efficiencies and minimise waste, our focus for this year on reducing energy consumption.”

To that end, the company will embark on the next phase of its Industrial Internet of Things (IIOT) project. Phase 2 will focus on monitoring and reducing energy consumption across the factory to further boost operational efficiency.

“Our dedication to outstanding customer service remains unwavering,” Mike continues. “We aim to maintain our already incredibly competitive lead times and exceed customer expectations through strong long-term relationships and by adopting an innovative approach. We’re also committed to continuing to invest in our workforce by implementing a multi-skilling programme to enhance employee development.”

Find out more about Peak Converters by visiting its website or its stand (number 41) at the FCE.

www.peakconverters.co.uk

Vetigraph’s impact on Create Seating

As Vetigraph – a leading supplier of 2D and 3D design software, PLM systems and cutting room hardware – prepares for this year’s FCE, Josh Topham, production manager at Create Seating, explains how Vetigraph’s solution has “revolutionised” his production process …

“My name is Josh, and I have been with Create Seating for over five years, progressing from assembly and upholstery to production and management.

“Create Seating was launched in 2016, and is a contract furniture manufacturer based in the Black Country/West Midlands, specialising in contract furniture for canteen, reception, and meeting areas.

“To manufacture efficiently in the UK, Create Seating values its suppliers as much as its customers. The company requires a variety of suppliers, such as fabricators, laminators, foam fabricators and fabric stockists, as well as an efficient road network for logistics.

Create Seating designs and manufactures contract furniture for commercial, educational and social spaces –and it is able to do so much more effectively thanks to Vetigraph’s solutions

“The Vetigraph solution has revolutionised Create Seating’s production process

“The implementation of the Vetigraph solution has revolutionised Create Seating’s production process. The VetiGraph CAD software, along with the GraphCut Elite CNC cutting machine, have significantly improved productivity by reducing labour time for the upholstery and cutting processes.

“The system we previously had in place for designing was creating card patterns based on the shape of the wood and foam carcass. This left room for error and sometimes an uneven fit.

“We now employ a dedicated product designer who creates CAD models and then takes these

models and creates a perfect set of patterns on the Vetigraph software, consistently creating a uniform product.

“We have multiple members of staff trained on the CNC cutter who can programme the machine to start cutting. The machine’s software will create a perfect marker to reduce fabric waste, and then cuts at speeds much faster than is possible by hand. For most projects, the cutting time is halved, allowing us take on more work than ever before without increasing lead times.

“Overall, the implementation of Vetigraph has successfully achieved the company’s goals of reducing production time, decreasing fabric waste and ensuring product uniformity. Daily operations have been streamlined, leading to improved quality and accuracy in design.

“Looking ahead, Create Seating anticipates challenges in the industry related to supplier shortages and succession in SME businesses. The company plans for future growth by expanding its market focus, introducing new products, and investing more in computerised machinery and skilled workforce.

“In conclusion, Create Seating has embraced the VetiGraph technology to drive efficiency and quality in its manufacturing processes, positioning itself for continued growth and success in the contract furniture industry,” Josh concludes.

VetiGraph is looking forward to showcasing its product range at FCE (stand 50A).

www.vetigraph.co.uk

www.createseating.co.uk

No matter how big or small your production, we have cost e ective manufacturing solutions for your business, backed up with industry leading service and support

Computer Aided Design

Lay planning & Marker Making

CNC Automated Fabric Cutters

Fabric Loaders & Spreaders

Leather Cutting

Pattern Matching Software

Template Digitising Systems

Cutting Room Consumables

Spring manufacturer reaffirms its credentials

Leggett & Platt Springs UK has achieved the ISO 9001:2015 Quality Management System accreditation, and says: “We are honoured to receive this recognition, as this significant milestone reaffirms our dedication to delivering exceptional products and services.”

ISO 9001:2015 is an internationally recognised standard for quality management. It outlines best practices for establishing, implementing and maintaining an effective quality management system.

“This accreditation demonstrates our commitment to excellence,” says the supplier, “ensuring every product manufactured by Leggett & Platt meets the highest standards. It also has a lasting impact on our customers and business as a whole, signalling that we consistently provide various assurances:

Customer confidence and satisfaction

“ISO 9001:2015 accreditation instills trust in our customers by assuring them that our products undergo rigorous quality control measures. This results in flawless innerspring components that consistently meet their needs. Knowing that our processes are designed to deliver reliability and excellence gives customers peace of mind.

our customers through faster delivery times, higherquality components, and competitive pricing.

Commitment to ongoing optimisation

“Achieving ISO 9001:2015 is not a one-time accomplishment, but a commitment to continuous improvement,” the supplier continues. “Regular audits and reviews help Leggett & Platt Springs UK refine our processes and stay ahead in a highly competitive market. This proactive approach ensures long-term success for both our business and the products our customers depend on.

“As the UK’s leading spring component manufacturer, we’re incredibly proud of this achievement. It reflects the hard work of our team and their relentless devotion to adopt best practices – including undergoing training to uphold these stringent quality standards.

“We’re taking our commitment to quality to the next level

“Moreover, this certification equips us to handle customer concerns efficiently. With clear guidelines in place, we can quickly resolve any issues that arise, to ensure a seamless experience for everyone involved.

Improved processes and ffficiency

“One of the core benefits of ISO 9001:2015 is its focus on process improvement. By identifying and eliminating inefficiencies, we can reduce waste, streamline operations and save costs. These enhancements not only benefit Leggett & Platt as a business, but also translate into better outcomes for

“Looking ahead, we are committed to maintaining the top-tier quality and reliability the industry has come to expect from us. ISO 9001:2015 is more than just a certification – it’s a testament to our unwavering dedication to excellence.

“Thank you for trusting Leggett & Platt with your business. With this accreditation, we’re taking our commitment to quality to the next level to ensure we remain your trusted partner for years to come.”

Visit Leggett & Platt at the Furniture Component Expo this month.

www.beddingcomponents-intl.com

Legget & Platt Springs

UK’s factory in Barnsley

Softech® Micro

Softech®

NanoCoil®

NanoCoil® Edge

CARPENTER

www.carpenter.com

Carpenter Ltd says it is excited to continue as a headline sponsor when it returns to exhibit at the Furniture Components Expo this month: “We are looking forward to showcasing our innovative and extensive product portfolio to both current customers and new contacts.

“New developments in our portfolio are Serene Foam with supportive air technology, and mass balance foams which have a sustainable content and graphite-infused grades, available both in high resilience and memory foam.

“We have developed an innovative Podz Pocket which complements our Podz Foam Spring range (established as a market leader since launching last year). The Podz Pocket and Podz Mini foam springs can be used as a

EVENT DIARY

Tuesday 4th March 2025

Material Choices Conference

(Members and non-members welcome)

Furniture Makers’ Hall

Thursday 10th April 2025

Common Hall, Freemen’s Admissions and Wine Tasting

(Members and non-members welcome)

Furniture Makers’ Hall

Friday 11th April 2025

Historic Pub Walk

(Members and non-members welcome) London

Tuesday 29th April 2025

Axminster Golf Day

(Members and non-members welcome) Lyme Regis

Wednesday 11th June 2025

Big Shots

(Members and non-members welcome)

Holland and Holland

For further information please visit:

core, an insert or as an innovative top layer. The Podz Foam Springs are able to be constructed using different grades of foam – the options are countless, and suitable for use in upholstery, bedding and the leisure markets.

“Working with our customers’ R&D teams, we can deliver feel and comfort level to suit all designs. Our bedding range includes a topper with Podz Mini in either Celsius memory foam or Aurora Foam, and a pillow which offers a unique, yet comfortable feel.”

BECOME A FIRA MEMBER

Together we can build a better industry

Established over 70 years ago, the Furniture Industry Research Association is a unique not-for-profit membership organisation dedicated to supporting the entire furniture supply chain.

Membership subscriptions go back into raising standards and supporting growth across the sector.

Membership benefits include:

■ Access to technical reports and guides

■ Important updates on standards and regulations

■ Guidance and support from technical experts

■ Technical forums on topics affecting the industry

■ Voice to government via consultations

■ Discounts on testing and training from FIRA International

06/02/2025 16:28

Visit us on Stand 28 at the Furniture Components Expo 19-20th March, 2025 and discover how our products can enhance your creations.

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• SELLING SKILLS - Get good at selling. Most retailers don’t employ a proper retail sales process for big ticket goods. The most successful ones do. Invest time and money in quality sales knowhow. Call Greenwood to arrange an effective sales training course for your team.

• COMPETITION – Check your competition to find out what they are offering. Avoid all-out price wars. Out-perform your competition on the most relevant beneficial points including choice, quality, value and service. Call Greenwood to mystery shop your competitors.

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Taking care of business

This January, the UK’s principal furniture trade event returned to the NEC Birmingham to facilitate the business deals that will define the year ahead. Now the dust has settled, principal media partner Furniture News looks back at the exhibition’s highlights and star performers …

Building on a steady +4% increase in visitor numbers, with attendees from 48 countries, this year’s January Furniture Show (JFS) achieved yet another recordbreaking rebook, paving the way for increasing the show footprint and a revised layout for 2026, reports show organiser Clarion Events.

This success was further underscored by a +10% growth in VIP buyer attendance, and a +35% increase in high spenders with budgets exceeding £1m present, solidifying the event’s position as the top furniture trade show in the UK, adds Clarion.

“The energy across the halls was palpable

Among the buyers present were representatives from Bensons for Beds, Connollys of Moy, Cedarwood Furniture, David Phillips Furniture, DFS, Dunelm, Fabb Furniture, Fishpools, Furniture Village, Furniture World, Habitat, Harvey Norman, Hilton Hotels, La Redoute, Leekes, Lenleys Home, Marks & Spencer, Murphy Home, Next, OPA Living, Pub & Rooms, Robert Dyas, Sainsbury’s, ScS, Sterling Home, Stokers, The Range, Underley Furnishings, Wayfair, Whittlebury Hall & Spa and Whartons.

This year’s show brought together over 500 national and international brands, with 38% making their show debut. Attendees explored more than

50,000 products, including 10,000 new designs, defining the trends for the furniture industry in 2025.

An increased international presence was felt across all four halls, with 35% of the exhibitors international enterprises, including key players from the US, show country partner Romania, Italy, Ireland, Germany, Poland, Belgium, China and Spain.

“JFS 2025 has been a celebration of the furniture industry’s creativity and innovation. The energy across the halls was palpable, with both exhibitors and attendees seizing the opportunity to source exclusive ranges, shop new trends, and make meaningful connections,” says Zoë Bonser, portfolio director, Retail, Clarion Events.

Feature highlights included The Furniture Awards and Best Stand Awards (see p40 and p98, respectively), while The Women in Furniture Network: Celebrate Success event proved a real hit with attendees, and the Upholders Awards Ceremony celebrated the craftsmanship that helps define the industry.

The show will return from 18th-21st January 2026, and Clarion says attendees can expect an even bigger event, with the extension of the Premium Hall into Hall 2, and a revised layout.

www.thefurnitureshows.com

Best in show

As the first day of the January Furniture Show (JFS) drew to a close, exhibitors and visitors gathered at the exhibition’s new Social Studio to discover the winners of The Furniture Awards 2025. Over the following pages, you’ll find details of each winner – and those that came close – as Furniture News and JFS celebrate the industry’s best and brightest …

January saw another five industry champions enter (or re-enter) The Furniture Awards hall of fame, singling out their achievements as leaders in their respective fields.

The awards, developed in 2015 by JFS and its principal media partner Furniture News, aim to celebrate the achievements and approaches of furniture businesses across five categories –Sustainability, Best of British, Superior Service, Design Innovation and Global Player.

Show exhibitors are invited to make their case, and the best entries are then shortlisted and assessed by a panel of industry experts. This year’s judges were: Malcolm Walker (director, FIRST MW); Becca Maloy (head of buying, 100% Comfort); Darryl Simpson (MD, W J Aldiss); Richard Naylor (founder and managing

partner, Hawksfield Consulting); and Emma Leeke (MD, Leekes).

The panel was chaired by awards co-ordinator Furniture News’ editor-in-chief, Paul Farley, who announced the winners on-site at the NEC, with the help of The Furniture Shows’ Paddy Wallace and Shona Carmichael.

“It’s great to be able to recognise another batch of deserving winners,” says Paul. “Given the amount of strong entries we received this time around, their achievement is all the more impressive, and sets a high bar for the rest of the industry.

“I’d like to again thank this year’s judges for their invaluable expertise, and to congratulate every entrant for their efforts in helping to define what a good furniture business should look like.”

“Helping to define what a good furniture business should look like

Paul Farley, Shona Carmichael and Paddy Wallace revealed this year’s winners

This year’s awards (and the Global Player category) were sponsored by WorldFirst, a leading payments specialist which aims to transform global business with digital innovation, helping SMEs trade confidently around the world. WorldFirst’s head of business development Shawn Ma took the stage to help present the Global Player award, before outlining the business’ offer.

The awards ceremony concluded with Clarion Events’ portfolio director (retail division) Zoë Bonser announcing the launch of the Excellence in Furniture Awards in 2026 – an enhanced awards programme with a new gala dinner format and extended categories, to take place on 19th January 2026, celebrating and recognising the innovation, craftsmanship and talent that drive the sector forward, and the people behind the brands. For now, read on to learn all about why this year’s winners made the cut …

“Another batch of deserving winners

“Whitemeadow exemplify what a ‘Great British business’ is all about

BEST OF BRITISH

Winner: Whitemeadow

Whitemeadow is celebrating 30 years of business in 2025. Having successfully scaled its presence to four established sites in Nottinghamshire, the sofamaker’s approach is defined by a commitment to excellence in everything it does.

Always looking for ways to bring more craftsmanship in-house, Whitemeadow brings every element of its product to life on-site.

“We’re actively working to create a pipeline of opportunity for the future generation of furnituremakers,” Whitemeadow explains. “Our inhouse sewing academy has evolved to an industryleading standard, training and qualifying sewing machinists with modern upholsterer qualifications – and we provide placement year roles to offer university students the chance to gain valuable experience within our design and development studio.”

Last year the business went a step further, achieving ISO accreditation (Quality Management, Environmental Management and Occupational Health & Safety) and reaffirming its commitment to high standards across its systems and processes – as well as achieving Investors In People accreditation, reflecting a positive attitude within its workforce, and driving a clear pathway to improvements.

“From the feathers in our scatter cushions to the timber in our frames, our goal is for the materials we use to be certified as responsibly sourced,” the manufacturer adds. “For example, all the timber we use is FSC accredited, meaning it’s sourced legally, ethically and sustainably. We’re one of the first in our industry to achieve this accreditation, and we continue to set a high standard when it comes to the materials we use. As we continue to invest in ESG initiatives, we recently partnered with Normative to monitor audits and drive down our carbon emissions”

Holding itself accountable to these high standards, Whitemeadow is focused on maintaining efficiency, minimising risk, and delivering great products – and it succeeded in demonstrating both versatility and depth of range at this year’s show.

The judges said: “Now three decades into their journey and ISO accredited, Whitemeadow exemplify what a ‘Great British business’ is all about. They do a great job of balancing the needs of multiple and independent retail customers, and continue to lead the way, with investment in training, design, and much more besides.”

Whitemeadow, which also won the Best Stand Award for Hall 1, says: “It’s been another busy year for us at Whitemeadow, and we’re not stopping there! A huge thank you to the judging panel for recognising our efforts, and to all our retail partners – you inspire us to keep bringing you the very best we can!”

www.whitemeadow.com

George

Aspen

“Wiemann get the fundamentals of customer service right every time

GLOBAL PLAYER Winner: Wiemann

This marks the fifth win for German manufacturer Wiemann, a tried-and-trusted brand boasting highquality products, five-star customer service and an enviable reputation.

With a host of industry awards to its name, including four in the last six months alone, the family-run bedroom furniture business has been making its mark in the UK and Irish markets since partnering with Litmus Furniture in 2003, and these territories now account for 12-15% of its global sales.

“This has been achieved by a consistent approach,” says the manufacturer. “Wiemann has been unwavering in its high standards, offering top quality, well-designed, stunning products with high calibre customer service alongside a commitment to helping retailers to grow sales and profit.”

Thanks to significant investment in new machinery and technology, Wiemann has kept price increases to a minimum in recent years, and remains especially proud of its HDI (home delivery and installation) service, which is held in high regard by customers, with a speedy 7-9-week turnaround the norm to most UK postcodes. The business has built this in partnership with its HDI providers, by optimising pockets of capacity and bringing on new local providers where necessary.

Wiemann launched around 10 ranges at this year’s JFS. Contemporary and smart, its catalogue suits a range of budgets and tastes, offering value for money and supported by sound customer service.

The judges commented: “It’s been said before, but Wiemann continue to demonstrate a real commitment to the UK market. A strong, innovative supplier, Wiemann also get the fundamentals of customer service right, every time.”

Kai Schwenke, Wiemann’s export manager, responds: “We are delighted and honoured to be named The Furniture Awards’ Global Player champion again. This is the fifth time Wiemann has triumphed at JFS, and we couldn’t be prouder of our team and our products.”

Simon Hewitt, MD of Wiemann’s sole agent for the UK and Ireland, Litmus Furniture, adds: “We would like to thank The Furniture Awards and the January Furniture Show for this endorsement, which is a well-deserved pat on the back for Wiemann’s dedicated and passionate design, production, sales and customer service teams.”

www.wiemannuk.co.uk

“Putting the right face on the leather and tanning industry

SUSTAINABILITY Winner: Gruppo Mastrotto

Gruppo Mastrotto is one of Italy’s leading tanning groups, and a major international player in premium bovine leather manufacturing. With a progressive vision and an innovative approach, Gruppo Mastrotto invites the industry to look “beyond leather” and embrace continuous improvement, innovative solutions and processes, and to put sustainability first – reducing environmental impact, improving CSR and promoting ethical governance.

Gruppo Mastrotto’s latest sustainability report communicates its commitment with transparency, highlighting influential initiatives and key achievements to reduce environmental impact, improve corporate responsibility and promote ethical governance.

Its roadmap is aligned with international sustainability standards such as the Global Reporting Initiative (GRI) and the UN Sustainable Development Goals.

To date, its key achievements include: a certified carbon footprint according to the ISO 14064-1 standard; confirmed Scope 1 and 2 Carbon Neutrality for Gruppo Mastrotto Express, the business’ readyto-deliver leather service, comprising some 1500+ strong products; and Gold Rating certification from the Leather Working Group, with a score among the highest in the sector.

The group’s circular model means it recovers 93% of the waste generated by leather processing, and derives 100% of its electricity from certified renewable sources. It also boasts a 98% performance in waste recycling.

With the protection and wellbeing of employees a continued focus – employees, fro example, can now access free breast ultrasounds via a new onsite mobile clinic – Gruppo Mastrotto is striving to bring future-proofed upholstery leathers to sofas, armchairs, stools, beds, headboards, and many more applications worldwide.

The judges said: “This entry was on a different level! Gruppo tick every single box in terms of putting the right face on the leather and tanning industry, using the right language, providing evidence, prioritising animal welfare, and demonstrating excellent management of sustainable resources.”

Gruppo Mastrotto responds: “These words mean so much to us as we continue striving every day to minimise our environmental impact through innovation, while delivering premium-quality leather for interior design goods and prioritising the wellbeing of our employees. Thank you for this incredible recognition!”

www.mastrotto.com/en

“A great comeback from this established design leader and innovator

DESIGN INNOVATION Winner: Skovby

Founded in 1933, Denmark’s Skovby has long been a driving force in cabinetmaking, and its latest models reflect the innovation and dynamism for which the brand is known.

The craftsmanship behind Skovby’s new #546 Dual Cabinet, for example, promises to excite connoisseurs and design enthusiasts alike. This classic piece aims to bridge the gap between past and future, representing everything the brand stands for – Scandinavian design, uncompromising joinery, healthy materials, and intelligent technology. And it also transforms, the interior rotating 180° to reveal three space-saving shelves.

“At first glance, the #546 Dual Cabinet has a slim and symmetrical facade with a central split roller shutter front to hide the contents inside,” says Skovby.

“The top part of the shutter rolls up and the bottom part rolls down. The design is both timeless and sophisticated. So far, so good.

“The real magic happens when you interact with the cabinet. A light touch, and pull open its hidden potential. The seemingly closed sides reveal a rotating mechanism that discloses the contents inside.

The whole interior of the cabinet rotates easily and elegantly 180°, revealing three shelves that can hold a wide variety of things – from a minibar to handicrafts, books or everyday objects. It is both practical and space-saving.

“It is also sublime craftsmanship. Form and function in perfect harmony. The cabinet will surely excite all connoisseurs and design enthusiasts, and is guaranteed to pique curiosity and start conversations!”

The judges said: “The evidence points to a great comeback from this established design leader and innovator. With motion and technology behind them, Skovby’s latest designs demonstrate both form and function. Take the new Dual Cabinet – it’s extremely rare to see such a high level of innovation in just one piece of furniture.”

Skovby responds: We are extremely happy and proud to have received the award. This is a great recognition of our work and the passion we put into creating timeless, functional, and aesthetically impressive furniture.

“Being selected among so many outstanding exhibitors at the January Furniture Show is an honour, and we would like to thank the judging panel of professionals from both retail and manufacturing, for acknowledging our design. This award inspires us to continue thinking innovatively and developing furniture that not only meets the needs of our customers but sets the standard for the future of furniture production.”

www.skovby.com

“A great Welsh company with a real knack for problem solving

SUPERIOR SERVICE

Winner: Welcome Furniture

Welcome Furniture, based in Caernarfon, Wales, employs over 220 people and manufactures, assembles and delivers high-quality bedroom and living room furniture.

Every item is made to order and assembled on-site, then delivered directly to the retailer or consumer. Deliveries are made on Welcome’s own vehicles, manned by its own delivery teams – a significant factor in its low returns rates. “We don’t outsource deliveries,” says Welcome. “Every item that leaves the factory goes directly to store or home.

Many of the delivery personnel have worked in the factory, so they know the furniture and how to handle

it. “This is also an asset, as they can talk to consumers about the product during delivery,” the manufacturer explains.

Welcome operates a tight 10-day lead time from receipt of order to delivery. Home deliveries are booked in with the consumer, who can then track the order to their front door.

A raft of certification supports these industryleading practices, Welcome explains: “We are working in partnership with the Welsh Government on their Green Growth Pledge, which helps businesses take proactive steps towards improving their sustainability and demonstrating their positive impact on the people and places around them.

“We also use FSC and PEFC material, sourced from UK suppliers. We have achieved ISO14001 and ISO9001 accreditation for Environmental Management and Quality Management systems, and the factory is SEDEX Ethical audited and all products are tested at SATRA in the UK.”

The judges said: “A great Welsh company with a real knack for problem solving – which is crucial in the bedroom furniture category, where the potential for error is so high. The level of service Welcome offers is something both retailers and consumers want – and it’s delivered very, very well.”

Welcome Furniture responds: “Thanks again for recognising our hard work!”

Food trucks, bar, bouncy castle, raffle, tombola & games. Tug of War competitors and spectators welcome!

SATURDAY 28 JUNE 2025 LONG EATON RUGBY CLUB, DERBYSHIRE

Best of British Celebrity Motion Furniture

Creating opportunity out of adversity, rise-andrecline chairmaker Celebrity enjoyed a significant +7% YoY turnover growth last year, generating over £1m in profit. Having transitioned to a fourday flexible working model in late 2022, Celebrity has introduced several employee benefits, ranging from a holiday purchase scheme and staff socials to extra days off for long service and ongoing training and professional development opportunities. Renewable energy use, a Which? Best Buy accolade and a strong commitment to locally sourced components helped cement a strong entry.

Best of British Ashwood Designs

Despite being under new ownership, Ashwood, whose South Wales facility employs over 200, achieved 30% sales growth in the independent sector last year, with a projected additional +15% this year. Ashwood puts this success down to its ability to adapt to changing consumer needs, and being first to market with its motion furniture. “By offering 35 ranges in over 400 fabrics – allowing any fabric on any model – we deliver high competitive choice and flexibility, and our in-house timber milling and use of FSC-certified materials, combined with a 25-year frame guarantee, showcase our dedication to sustainability and quality,” concludes Ashwood.

Global Player Qualita

Qualita’s comprehensive global strategy became evern more so in 2024, taking its licensed work with Laura Ashley to new levels, taking over the Centrepiece International business in May, signing a new licensing agreement with tastemaker Abigail Ahern, and partnering with Lithuanian upholstery manufacturer Kauno Baldai, to become its UK distributor. The business even acquired a Lithuania-based MFC panel product manufacturer, which has already helped open doors in US retail. Qualita, which works in more than 15 countries around the world, adds: “Whether we’re busy sourcing products, developing products or selling products, it can honestly be said that we are indeed a global player!”

Sustainability Shire Beds

The judges commended Shire Beds in this category for its strong ESG credentials and empowerment of female workers. The business continues to donate 2% of its profits to charity and NED work, and has actively recruited a sewing team made up of BAME women. Shire continues to be an employer of choice in the Dewsbury area, and has also furthered its sustainability journey with FSC registration, introducing more recycled and upcycled components, while working to measure up to the NBF Pledge for Our Planet benchmarks.

Design Innovation At The Helm

The lifestyle brand achieved a remarkable +25% increase in sales last year, driven by its keen understanding of market trends and consumer preferences. Cabinet and lighting joined At The Helm’s breathtaking stand at this year’s JFS, immersing attendees in its design process, and showcasing the brand’s ability “to transform bold ideas into iconic furniture”. Lauded for its ongoing achievements in bridging classical and contemporary design, At The Helm says it “stands apart as a pioneer in design innovation, blending artistry, functionality and craftsmanship to redefine what furniture can achieve”.

Superior Service Sci-Net

Former winner Sci-Net has established itself as a trusted partner for big-ticket furniture retailers, delivering bespoke technology solutions that enable businesses to overcome complexity, enhance customer experience and achieve sustainable growth. A stand-out example of Sci-Net’s success is its ongoing work for Designer Sofas, which has seen the retailer make the transition from a manual, paper-based ordering process to a streamlined digital system powered by Sci-Net’s ERP solution – and last year, Sci-Net started working with Furniture Village to implement a bespoke ERP system throughout its operation.

The Furniture Awards are evolving! At next year’s January Furniture Show, on 19th January 2026, the new Excellence in Furniture Awards will celebrate high-achieving businesses and individuals from across the entire sector, with a gala dinner and much more besides! As the awards’ principal media partner, Furniture News will be working closely with the show’s organiser to deliver the new programme – get in touch with Sam (sam@gearingmediagroup. com) or Caroline (caroline@gearingmediagroup.com) to be first to hear about the sponsorship opportunities.

Savannah

Tapi and Designer Sofas are among

Sci-Net’s customers

Internum 7000

Braystone by Laura Ashley

www.wiemannuk.co.uk

German bedroom manufacturer Wiemann reports that it enjoyed “a highly successful” JFS. There, the long-established business launched nine stylish bedroom ranges and wardrobes, plus new features on five of its market-leading collections.

Kai Schwenke, Wiemann’s export manager, says: “Overall we enjoyed high levels of engagement from visitors, leading to a very strong order intake across all price bands. We were especially pleased to see our new VIP ranges Ohio, Texas and New York performing well. New Shaker-style collection, Linate, was also a hit.”

Ohio features hinged, hinged combi, bi-fold and bi-fold combi options, plus a vertical light to finish off a contemporary vibe, while Dubai is an ultra-modern, classy addition to any bedroom featuring see-through black glass.

New York, meanwhile is a solid oak door slider and hinged wardrobe which slots into the premium end of the Wiemann catalogue.

Simon Hewitt, MD of Wiemann’s sole agent for the UK and Ireland, Litmus Furniture, says: “Wiemann is a tried-and-trusted brand with a

well-deserved reputation for excellent products and customer service.”

Wiemann was also a winner in The Furniture Awards, celebrated at the show. The company took the top spot in the Global Player category, and was praised for its high-quality goods and service. Simon adds: “We are delighted and honoured to be champions again at The Furniture Awards. It is a well-deserved pat on the back for Wiemann’s dedicated and passionate team and a clear endorsement for the company.”

AWARD-WINNING BEDROOMS FROM WIEMANN

Party time!

Show Party, January Furniture Show / Social Studio, NEC Birmingham / Sunday 19th January www.thefurnitureshows.com

Following The Furniture Awards presentation, the ever-popular Show Party (sponsored this year by WorldFirst) gave exhibitors and visitors an opportunity to unwind and network around Hall 2’s classy Champagne Bar (sponsored by Zopa Bank).

Welcome to the family

From its vantage point at the front of Hall 1, this month’s cover star, Alpha Designs Upholstery, enjoyed a commanding view of this year’s JFS – and launched smart new lines, introduced fillings with feeling, and set the stage for a successful year, reports sales director Nichola Bell …

“And that’s a wrap – yet another NEC under the belt,” Nichola begins.

“You’d think we could do these shows with our eyes shut by now, but every year seems to bring a different challenge. This year’s was a number of unavoidable setbacks within the factory, meaning double the dose of pressure to get things made and ready on time … but the extra hours (and a lot of caffeine) paid off, and we made it!

“Hall 1, our home for the week, looked good, and it was great to see some previously absent manufacturers back again. I maintain that the JFS should be our industry’s leading show, and we all have a responsibility to make it a good one, so the more the merrier!

“After a challenging year for our industry, no-one knew what the ‘mood music’ would be at the show –would buyers visit? And, more importantly, would they buy?

And what of new product? Which launches enjoyed the warmest reception? “With a concentration of comfort, scale and price this year, we had some clear winners,” Nichola explains. “With the introduction of a super new seat interior – a moulded foam mix – we are confident of great comfort, but also low maintenance. Not surprisingly, the winners all featured this interior!

“We were excited to add the Astrid and Aiden to our core range, with over 70 new fabrics to choose from.

“We also officially launched our clever Go Configure range – a sensationally simple collection offering four models, with four fabrics, all costed at the same price but with the added benefit of inclusive CGI imagery.

“We certainly picked up the business we wanted to

“Thankfully, they did both. Our buyers were generally quite buoyant and enthusiastic, and although we didn’t experience the initial Sunday madness of previous years, we certainly picked up the business we wanted to.

“As always, it was great to see existing customers, and we also picked up some lovely new ones too. Welcome to the Alpha family!”

“Yes, we’ve created every size of every shape in every fabric for you – all incorporated with a clever configurator for your sales staff to use in-store with the customer. It’s suitable for all types of retailers, who can either take full advantage and load our images onto their website, or simply utilise the QR codes in-store and let the customer experiment with their choice, thus shortening the sales process.

“It enables our independent customers to benefit from the same tools that many online retailers use. This, tied with short lead times, certainly gives our customers the edge in a very competitive market.

“If you haven’t already seen this range, please make contact and we can talk you through it.”

So, what lies ahead for Alpha Designs Upholstery?

“Now the hard work starts – getting the product to market, and seeing it on the floors as soon as we can,” says Nichola. “The sales team will be out and about in the showvan, so it’s a perfect time to revisit the offer if you missed anything.

“The next excitement will be around the Manchester Furniture Show and the promise of some sunshine – I don’t know about you, but I’m certainly ready for the temperature to rise (not only in the thermometer, but for our trade too!).”

Nichola can be reached at sales@alpha-designs. co.uk.

a big to everyone who supported us at the January Furniture Show

thank

Whitemeadow excels at biggest launch yet

From cosy family shapes to statement scroll arms, a walk through Whitemeadow’s stand revealed trend-leading upholstery designed for today’s customer. The sofamaker’s collection was positively embraced by both existing partners and new prospects, a testament to Whitemeadow’s commitment to delivering style, comfort and understandable shapes for today’s customer …

The return of popular models, the launch of new designs, feel-appeal fabrics and trend-leading colour stories turned heads at the show, reports Whitemeadow.

“From the rise of warm colour palettes to the demand of modular living, the trend-leading collection is representative of how customers are living in today’s world,” says the manufacturer. “Aspen is a key launch that’s particularly exciting, drawing inspiration from modern interiors with a clean, minimal design complete with a slim Oxford edge.

“There’s also Rocco, the modular hero designed to meet the demands of the modern customer, complete with stain-resistant fabric options.”

Next up, Whitemeadow’s iconic Penthouse returned with an energising colour story. Its commercial double chaise configuration featured at the show, with a new footstool that fits neatly in between to create a strong movie night solution.

Noteworthy ranges included the new Paisley, a grown-up, ultra-modern take on a scroll arm, showcased in a cosy corner shape – along with the Nico, another brand-new range that “pulls out all the stops when it comes to both commerciality and trend-leading style”, says Whitemeadow. “Think modular customisation, a soft-handle textured fabric and a versatile glass-top table to complete the sophisticated look.”

“It was our biggest launch to date

Alongside its collection at JFS, Whitemeadow presented a dedicated marketing area which gave its customers a chance to take a look around its new customer portal, sign up and receive any on-hand support they needed in person.

The Whitemeadow customer portal is a handy support tool brought to life with the manufacturer’s independent customer base in mind. From tracking

orders to ordering fabric samples and downloading professional imagery, customers can find everything ‘Whitemeadow’ in one place here, says marketing manager Elyssia Kravaris.

“We’ve worked hard to elevate every touchpoint that our customers experience,” she explains.

“Recognising the importance of a strong digital presence is just the beginning for us, and we’re really pleased with the positive uptake we’ve received so far. There was a clear need for this, as our platform has been totally embraced.”

Independent Whitemeadow customers can apply for access to the new portal on Whitemeadow’s website.

Head of national sales Oliver Keating concludes:

“We’re incredibly grateful for the support we’ve received from our partners, and we’d like to thank everyone who came to visit us. This year’s JFS was our most fun yet. It was our biggest launch to date, covering a variety of new designs all brought to life with our partners’ needs in mind.

“We’re thrilled to receive such positive feedback on our new fabric collections in particular. We put a tremendous amount of effort into creating the final looks for the show, using a variety of new textures and tones, and the response was excellent. We continue to offer versatility, with the hope that the additional launches offer the retailers – and, ultimately, the end-consumer – more choice to create their own look, with reliable British-made furniture at the heart of it.”

www.whitemeadow.com

Whitemeadow’s stand took joint top billing in the show’s Best Stand Awards

New faces to meet new challenges

This year’s January Furniture show turned out to be “exceptional” for Lebus Upholstery, which broadened its product offer considerably with fresh models and features …

“We are uniquely positioned to maintain our competitive value proposition

“This certainly resonated with our customers,” says MD Karl Walker, “as we achieved very strong depth and width of distribution across the country. We were mindful that we had to maintain our value ethos, and managed to achieve many key price points, which again appealed. The follow-ups post show have also been very encouraging.”

Karl explains that this year brings considerable change within Lebus’ senior management structure:

“John Brewster, our long-serving operations director, retired in February after over 30 years with the business. John was part of the original team which steered Lebus out of administration in 2005, after the demise of Christie Tyler, and oversaw the tripling of production over the next decade. The company wish him well in retirement and acknowledge that the business would not be what it is today without the ‘JB factor’!

“John has been replaced in the operational director role by Eddie Flude, a highly experienced production professional with a lifetime of furniture experience,

most recently as operations director overseeing the DFS production facilities. Eddie has fitted seamlessly into the role and adds considerable strength to the new board moving forward.

“On top of that, John Wakeman, our director of sales, also retired in February after 12 years with the business. John played a key role in the growth of our independent sector and the development of our sales force, and remains in contact with the business should we require his expertise in the future.

“John is succeeded by Jamie Carney as national sales manager. Jamie has worked in Lebus for over 30 years in operational, upholstery and sales roles –his success in the Yorkshire/North East territory has been exemplary, and we wish him every success in his new role.

“Finally, Jim Morey, our long-standing southern agent, retired at the end of 2024. Jim had been with the business for over 27 years, and he made huge contributions to our growth over that period.

“We are delighted to have secured the services of Manu Mediratta to replace Jim in the South West area. Manu has already made significant inroads into the territory, and will be a great addition to the team.”

With these new members of staff in place, Karl is looking ahead with mixed feelings. “It is fair to say that the past year has been challenging,” he says. “Significant changes within the customer base, and the inevitable slowing of consumer demand, have challenged the sector. While we’ve maintained much of our capacity throughout the year, it has been at the cost of margin – but my belief is that we are uniquely positioned to maintain our competitive value proposition.

“And the year has started strong, with order intake back to 2021/22 levels – which reflects the huge amount of groundwork we did during 2024 – and we are cautiously looking to expand our capacity further, as the current growth looks ingrained. However, the clouds on the horizon are coming from Government, with the NI increases, above-inflation minimum wage, high interest rates and stubborn inflation, which hardly create the environment for companies like ours to make large investments in this climate. It is inevitable that prices will head north from April.”

www.lebus.co.uk

Ashford

JFS helps refine Qualita’s approach

The January Furniture Fair concluded on a positive note for Qualita, delivering a mix of achievements, challenges and valuable insights for the business and its various brands.

“The event strengthened relationships with existing customers and opened doors to new prospects

The fair saw the supplier showcase a diverse range of products, and its participation attracted significant attention from buyers across various sectors – but, says MD Andrius Miničius, while the event was considered a relative success, it also highlighted areas for improvement and the need for follow-up work to ensure sustained growth.

Abigail Ahern’s attractive collection

“One of the stand-out highlights of the fair was the exceptional interest generated by the Abigail Ahern collection,” says Andrius. “Traditionally popular within the UK independent trade, the collection also drew significant attention from multiple retailers and the Irish market this year. Buyers were particularly intrigued by the collection’s unique design elements and eclectic style, which gave them the flexibility to purchase individual pieces or commit to the full look.”

Retailers with larger spaces showed enthusiasm for full-package purchases, including dining tables, chairs, cabinets, occasional furniture, and upholstery, he adds: “This response demonstrated the broad appeal of Ahern’s signature style, appealing to both design-focused independents and larger retailers seeking cohesive, statement-making interior solutions. However, even smaller buyers made selective acquisitions, ensuring a wide spread of representation for Ahern’s pieces across various retail environments.”

Laura Ashley’s good reception

The Laura Ashley dining and bedroom collections were also well received by the independent trade, says Andrius, reflecting the brand’s enduring appeal and market positioning. “Many buyers were drawn to Laura Ashley’s ability to offer comprehensive solutions spanning multiple rooms, materials and finishes,” he says. “This versatility, combined with its reputation for traditional charm, helped the brand hit the sweet spot for older and more traditional customers, while still maintaining relevance for younger audiences.

“Feedback from attendees highlighted a key market advantage – the lack of direct competition from cabinet suppliers in the UK. Laura Ashley’s diverse range of options provided an effective solution to fill this gap, resulting in significant interest from retailers looking for furniture collections that can seamlessly fit into their existing displays.”

Centrepiece – a welcome rediscovery

Qualita’s Centrepiece occasional furniture collection enjoyed a very positive response, Andrius continues: “Retailers, many of whom had not seen the collection in person for some time, were impressed by the quality and craftsmanship that set these pieces apart. The opportunity to view the products first-hand allowed buyers to fully appreciate the attention to detail and high standards of production, which translated into strong display and back-up stock orders.

“This feedback confirmed that physical presence at trade fairs remains critical, especially for products that rely on tangible, high-quality craftsmanship to differentiate themselves in the market. The event served as an effective platform for rekindling interest in Centrepiece’s offerings and securing key orders.”

Mixed reactions to MTO dining tables

Despite these home runs, Qualita’s made-to-order dining tables received mixed reviews, admits Andrius,

Madison, Abigail Ahern

Nashville extending dining table, Qualita

Calford, Laura Ashley

with reactions largely dependent on the buyers’ current supplier commitments. “Many retailers were highly impressed by the extending tables,” he elaborates, “noting their exceptional build quality, functional rail systems, and extensive customisation options in terms of sizes, woods and finishes.

“However, some buyers expressed hesitancy due to existing commitments to some of Qualita’s competitors. For these retailers, the idea of introducing competing products on their shop floors posed logistical and strategic challenges.

“Still, others who were not bound to products from competitors showed a greater willingness to try out Qualita’s products, and some retailers viewed the non-extending tables as an ideal option due to their competitive price points and customisation flexibility. The mixed reception highlighted the importance of strategic pricing and ongoing relationship management, especially in a market shaped by brand loyalty and long-term supplier commitments.”

Navigating the upholstery market

Perhaps the most significant unknown going into the fair was the trade’s response to Qualita’s new upholstery collection. As anticipated, many retailers expressed a reluctance to switch from their established suppliers, particularly those offering British-made products or contemporary designs from Poland – however, says Andrius, the fair still yielded some positive outcomes, with loyal customers placing display orders, and others being swayed by the complementary appeal of Abigail Ahern’s upholstery range.

“Our team learned valuable lessons during the event about the specific needs and preferences of UK retailers in the upholstery segment,” he continues. “For example, many buyers emphasised the importance of British manufacturing and the need for distinctive, high-quality designs that justify introducing a new supplier.”

Andrius says that this feedback will guide improvements to Qualita’s upholstery offerings throughout 2025, as the team seeks to refine its product development strategy and better meet market demands.

A positive outlook

Overall, the mood at the fair was optimistic, says Andrius, with Qualita’s agents and representatives expressing relative satisfaction with the results: “The fair not only generated immediate sales and display commitments, but also created numerous follow-up opportunities that will require diligent effort in the coming months.

“While there was a general consensus that the event had successfully strengthened relationships with existing customers and opened doors to new prospects, it was also clear that maintaining this momentum will require significant follow-up work.”

This year’s January Furniture Show clearly provided valuable insights that will shape Qualita’s approach moving forward. But, with lessons learned about the nuances of customer preferences, the importance of in-person product presentations, and the competitive dynamics within key categories, its team is wellpositioned to adapt and refine its strategies.

As the year progresses, Qualita aims to capitalise on the feedback received during the fair by making targeted improvements to its product lines, enhancing its customer engagement strategies, and driving growth across its core categories.

“The foundation laid during the fair will serve as a springboard for achieving ambitious goals and strengthening our position in the furniture market,” Andrius concludes.

“Our team learned valuable lessons

Source of inspiration

Having enjoyed a successful outing at JFS, where it shared its latest models in Hall 4, Sofa Source went on to showcase its latest 2025 collections at Meble Polska in Poland, which also proved a huge success, reports the supplier …

“Visitors experienced firsthand the craftsmanship, innovation and value that define the brand,” the business explains. “The stand had an exciting selection of new sofas, sofabeds and occasional chairs, with the Canterbury range emerging once again as a stand-out bestseller.

“This reclining sofa delivers exceptional value, combining high-end features with an affordable price. Designed for ultimate relaxation, it features plush seating and smooth motion capabilities, allowing you to find your perfect position effortlessly. Its sleek design and premium upholstery ensure durability and long-lasting style.

“For those who love to entertain or need versatile solutions, this new range of sofabeds is a gamechanger. Designed for both style and practicality, they seamlessly transition from a chic seating area to a comfortable sleeping solution. Featuring enhanced cushioning, supportive mattress options and easy-touse mechanisms, these sofabeds redefine the guest sleeping experience.

“You’re investing in unparalleled comfort and cutting-edge design

“Sofa Source have also launched a revolutionary new Loungetech range, that takes home relaxation to an entirely new level. The cooling cupholders ensure that drinks stay at the perfect temperature, providing a refreshing sip every time. The immersive audio experience features built-in speakers and surroundsound technology, delivering cinema-quality sound right from your couch.

“With smart storage, discreet (yet spacious) compartments keep your remotes, devices and essentials within easy reach. The wireless charging feature includes integrated charging pads, allowing for hassle-free connectivity and eliminating tangled cords. Designed for tech-savvy individuals who

demand more from their furniture, this collection incorporates state-of-the-art features for an immersive experience.”

In short, Sofa Source continues to help redefine home seating, with products that offer both style and innovation. “Whether you choose the timeless Canterbury motion sofa, our versatile sofabeds, or the high-tech Loungetech collection, you’re investing in unparalleled comfort and cutting-edge design,” conscludes the supplier. “Discover our new 2025 designs by visiting our online showroom.”

www.sofasource.com

Avriio has arrived

Signalled by an eye-catching display at the front of Hall 4, Avriio’s entry into the UK market has been met with enthusiasm from industry leaders, retailers and consumers, the upholstery brand quickly establishing itself as one to watch, says the team behind it …

“Elevate

your product range with stylish, high-quality designs that set your business apart

Already well regarded for its innovative designs, sustainable manufacturing processes and quality craftsmanship, Avriio has rapidly gained traction within the furniture industry, says the distributor: “Its seamless integration into the competitive UK market reflects the brand’s commitment to meeting evolving consumer demands and delivering high-quality home solutions.

“As momentum builds, Avriio is excited to announce that its highly anticipated product range will soon be available in retail stores across the UK. This expansion is a strategic move to make Avriio’s contemporary furniture more accessible, while strengthening partnerships with key retailers. Businesses now have the opportunity to offer an exclusive selection of trend-forward furniture, designed to meet the changing needs of today’s consumers.

“Partner with Avriio to elevate your product range with stylish, high-quality designs that set your business apart.” Visit the Avriio website to find out more.

www.avriio.com

Kastoria Crete

Furnishings in motion

Image Furnishings has launched a carefully curated range of stylish, high-quality furniture for 2025, designed to meet the furniture industry’s evolving needs …

“This new range delivers the perfect blend of style and functionality

“Whether you specialise in modern designs, classic aesthetics or multifunctional solutions, our latest collection offers versatile, profitable, in-demand pieces that combine style, durability and practicality to enhance your product offering,” says the Co Roscommon-based supplier.

A stand-out addition to this year’s collection is an extensive new motion sofa range, featuring both manual and electric recliners, as well as advanced technology suites. “Designed for ultimate relaxation, these sofas combine luxurious comfort with state-of-the-art features, including power reclining mechanisms, adjustable headrests, and built-in USB charging ports,” says Image Furnishings.

“Whether you prefer the simplicity of a manual recliner or the effortless convenience of an electric model, this new range delivers the perfect blend of style and functionality.”

To complement the new collection, Image Furnishings has also launched a brand-new 2025 catalogue, which is available now. “Filled with stunning visuals, detailed product descriptions and expert care guidelines, it serves as the ultimate guide to finding the perfect pieces for your business’ needs,” concludes the supplier.

Explore the 2025 collection now on Image Furnishings’ website.

www.imagefurnishings.com

Arga

Avebury

Arga

Sofa Bed

Chenille Fabric

Avebury

Recliner Chair Rocking Motion Chair

Sci-Net looks ahead following a strong JFS

The January Furniture Show provided a “fantastic” platform for Sci-Net to showcase its cutting-edge ERP solutions for the furniture and flooring retail sector, reports the retail technology specialist …

“As the industry continues to navigate challenges such as supply chain delays, shifting consumer demands and the need for operational efficiency, Sci-Net once again demonstrated why its technology is the go-to choice for retailers looking to streamline operations and enhance customer experiences,” the business continues.

The highlight of the event was Sci-Net’s recognition at The Furniture Awards 2025, where the company was Highly Commended in the Superior Service category. This accolade, which marked Sci-Net’s third consecutive year of recognition, is testament to its dedication to providing transformational solutions for furniture retailers. With “an unwavering focus” on innovation and customer service, Sci-Net has helped businesses across the UK overcome fulfilment challenges and improve efficiency.

Innovation that delivers real results

“Sci-Net’s solutions are designed to keep retailers ahead of the curve

At the show, Sci-Net’s team showcased its flagship ERP>Retail platform, designed specifically for big-ticket furniture and flooring retailers. Built within Microsoft Dynamics 365 Business Central, ERP>Retail ensures “seamless” integration across PoS, supply chain, warehousing, ecommerce, finance and reporting – giving retailers a complete solution to manage their operations efficiently.

A stand-out feature that resonated with visitors to Sci-Net’s stand was its commitment to reducing fulfilment times. With long lead times often a pain point in furniture retail, Sci-Net’s technology is helping businesses ensure customers no longer have to “make do” with alternative furniture – such as pallet sofas and inflatable mattresses – while waiting for

their new furniture to arrive. AI-powered automation, including Microsoft’s Sales Order Agent, allows businesses to respond instantly to stock and delivery queries, while AI Document Intelligence speeds up invoicing and administrative processes, freeing up valuable staff resources.

Additionally, ERP>>>Rapid, Sci-Net’s templated and cost-effective ERP solution, attracted significant interest. Designed for fast implementation, ERP>>>Rapid is designed for smaller retailers looking to gain a competitive edge without the high costs or long development times of traditional ERP systems.

See Sci-Net at the Retail Technology Show

Following a successful JFS, Sci-Net is now preparing for the Retail Technology Show (ExCeL London, 2nd3rd April), where it will be exhibiting on stand D30.

As retail continues to evolve, technology is playing an ever-greater role in ensuring seamless customer journeys both online and in-store. At the show, Sci-Net will be demonstrating how solutions such as ERP>Retail and ERP>>>Rapid are empowering retailers to embrace automation and integrate ecommerce more effectively – enabling them to optimise their supply chains and enhance the customer experience.

With the latest advancements in AI-driven analytics, payment integration and customer experience management, Sci-Net says it is helping retailers future-proof their operations: “Whether it’s improving omnichannel experiences, enhancing reporting capabilities or simply ensuring that stock gets where it needs to be on time, Sci-Net’s solutions are designed to keep retailers ahead of the curve.

“For those who missed us at JFS, the Retail Technology Show is the perfect opportunity to see how our solutions are shaping the future of retail.”

www.sci-net.co.uk

Sci-Net’s team enjoyed a successful JFS

KELSTON HOUSE

www.kelstonhouse.com

Kelston House enjoyed a successful JFS. Its carefully curated collections for 2025 range from classic to contemporary, and are all designed with precision, ensuring “superior craftsmanship and finish”, says the supplier: “Whether it’s our beautiful, hand-finished Mix & Match tables in solid oak, the stylish Dakota or the design-led Mozaic, each range we create reflects our dedication to quality.

“In total, we launched eight new collections spanning living, dining and bedroom, along with expanding popular ranges such as Mix & Match and Maison.”

SOFA CONNECTIONS

Sofa Connections says it enjoyed a successful JFS: “Our stand seemed to be very well received, and we had some really lovely feedback.

“We thought the show was good. The visitor numbers were high, and people seemed to be buying this year, which is always great! It’s a very positive sign that we are heading into a good year.

Kelston House is also working hard to develop collections using recycled materials – the first three ranges in this project were launched at JFS, and were “very well received” by the trade. One of the new collections Torino, thanks to its design featuring curved edges and the use of solid teak, has the flexibility of

being used both indoors or outdoors, bringing people’s living spaces together.

“Many of the new collections are already in stock,” Kelston House adds. “Show orders are being delivered to our stockists so they have something new and different for their shop floors coming into spring time.”

“The show had some really beautiful stands – we felt very privileged to be invited into Hall 1. Being amongst some of the best out there felt really special.”

Sofa Connections presented new models including the Sherwood, a quilted-arm model with luxurious feather back cushions and supportive bolsters, and the Drayton, a feather back model with a lug cushion.

Also on show were customer favourites Belfry and Blakedown, as well as a new Deluxe fabric range to accompany the manufacturer’s Standard swatch, aimed at retailers who want

an “easy life”, with a “great-quality product and a good choice of fabrics: “Our stand-out models were the usual contenders Blakedown and Belfry, classic staples for any family home. However, our Sherwood, with its quilted arms and supportive head bolsters, caught the eye of some very key buyers. It will be hitting stores by the end of March, and we can’t wait to see how well it does.”

Sofa Connections, a member of the British Furniture Association (BFA), is moving to new premises this spring, from which it will begin preparations for its next big event – July’s Manchester Furniture Show.

Timeless Cra smanship, Inspired Design

At Kelston House International, we take pride in being a leading original furniture manufacturer. With over 45 years of expertise, we specialise in designing and cra ing high-quality collections that o er sophistication and elegance to any home.

Our carefully curated collections —ranging from classic to contemporary —are all designed with precision, ensuring superior cra smanship and a awless nish. Whether it’s beautifully cra ed dining sets, stylish living room pieces, or re ned bedroom furniture, each piece we create re ects our dedication to excellence.

Following a very successful launch of our 2025 collections at JFS we have selected some of the best selling lines at the show.

Please contact us for further information or for the contact details for your local agent.

At the Helm’s “spectacular” show-stopper

“The January Furniture Show is always a much-anticipated event in the industry, and this year’s edition proved to be nothing short of spectacular,” reports At The Helm, which was “thrilled to be part of the exhibition, engaging with both new and existing customers, while showcasing our latest range of products.”

“The reaction to our collections, including sofas, cabinets and lighting, was overwhelmingly positive, reinforcing our commitment to bringing exceptional designs to the market,” the lifestyle brand continues.

“The show provided a fantastic platform to connect with industry professionals, retailers and designers who share our passion for high-quality furniture. It was an incredible experience to see the enthusiasm from customers, many of whom expressed great interest in our latest offerings. The feedback we received on our sofas, in particular, was phenomenal, with visitors appreciating the craftsmanship, comfort and timeless appeal of our designs.

“This marks an important milestone for At The Helm

“A stand-out moment of the exhibition was the response to our cabinet and lighting collections. As a company that has built a strong reputation for our premium sofas, it was immensely rewarding to see such excitement around our expansion into these new categories. The interest and demand were undeniable, reaffirming our decision to integrate cabinet and lighting into our stock programme for the year ahead.

“This move marks an important milestone for At The Helm, as we continue to diversify our product offerings while maintaining the same level of quality and attention to detail that our customers have come to expect.

“We produced a show-stopper stand to take our customers through a journey, showcasing our designs in a way that truly highlighted their craftsmanship and functionality. We wanted to provide an immersive experience for our customers, offering a full lifestyle collection that included sofas, cabinets and lighting,” the brand explains. “Our goal was to demonstrate how these collections could be paired together seamlessly to create cohesive, stylish living spaces, inspiring customers with carefully curated combinations of furniture and lighting.

“Beyond product showcases, the event was also an opportunity to engage in insightful conversations about the evolving trends in the furniture industry. The growing demand for multifunctional pieces was particularly evident, and these interactions not only provided valuable insights but also reinforced our belief in creating designs that are both stylish and functional, catering to the modern consumer’s needs.

“We would like to extend our sincere gratitude to everyone who visited our stand, from longstanding clients to those discovering At The Helm for the first time. Your support and enthusiasm drive us to continually innovate and refine our collections. A special thank you also goes out to the organisers of JFS for putting together such a well-executed event that truly celebrated the best of the furniture industry.

“Looking ahead, we are excited about the journey that 2025 holds for At The Helm. With the introduction of cabinets and lighting into our stock programme, we are confident that we will continue to offer our customers an even more comprehensive selection of premium furniture. The positive reception at the show has set a strong foundation for the year ahead, and we cannot wait to bring our new collections to homes and retail spaces across the country.

“As we move forward, we remain dedicated to our core values of quality, craftsmanship, and innovation. JFS has once again reaffirmed our passion for what we do, and we are excited to build upon this success. Here’s to a fantastic year ahead – thank you for being a part of our journey!”

www.atthehelm.com

Homecoming for successful supplier

Having enjoyed a successful January Furniture Show, Bluebone is already looking ahead to its second in-house event, taking place this April …

“We welcome March with a spring in our step, after a really positive January Furniture Show,” begins the supplier. “The exhibition provided a great showcase for the industry, and we were thoroughly impressed by the overall presentation of this year’s event.

“Our stand was bustling with activity, and the response to our new launches for 2025 was overwhelmingly positive. We were delighted to see so many of our existing retail partners, and we also forged new partnerships that we look forward to developing in the coming months.

“Bluebone’s modern rustic ethos is perfectly positioned to respond to the current market trends

“Our new Norfolk weathered pine dining range was a particular hit, as was the Coniston, a natural teak range of functional storage solutions and pieces with purpose. Bluebone’s modern rustic ethos is perfectly positioned to respond to the current market trends for a natural luxe concept, and we continue to deliver high-quality, stylish, and functional furniture.”

Building on this success, Bluebone has announced its second in-house exhibition, Our Home, which will take place from 27-30th April. “This exclusive event will be held at our Manchester showroom, offering visitors an intimate opportunity to explore our newest collections and experience the craftsmanship and design that define our brand,” Bluebone explains.

“We were delighted by the response we had from everyone who came along to our first event in November. It was a great way to meet and catch up with our retail partners, and gauge opinions of our new launches.

“Our spring event will showcase the ranges from JFS, plus offer a sneak preview of our Summer ‘25 launches. Among the highlights of Our Home SS25 will be the introduction of our stunning new Carob range, which will include a bed and bedroom furniture, dining and occasional pieces.

“Coniston is a range of sustainable solid teak – the new slab console table was a huge hit at JFS, and two new dining tables, Bench and Ovoid, will also be available from June.

“There’s also the new Hardwick dining line, beautifully crafted solid oak tables that are built to be tomorrow’s heirlooms. There are three models, each one a treasure, and the fixed-top parquet model is new for SS25.

“We invite all our valued customers and industry partners to join us at Our Home SS25 to discover our latest offerings in a relaxed environment, explore our extensive archive rooms and enjoy a leisurely lunch. If the weather is fine, there will also be riverside refreshments on our new outdoor terrace.

“Book your visit at https://bluebone.co.uk/ourhome-event-ss25/ or contact elaine@bluebone. co.uk,” the supplier concludes. “We look forward to seeing you on 27-30th April!”

www.bluebone.co.uk

Aspect

Lighting on Bluebone’s

Aquinos enjoys a warm reception

Portuguese upholstery manufacturer Aquinos, represented at JFS by The UK Agency, unveiled over 14 new ranges, each crafted to cater to the needs of the UK retail market.

“Our participation in this prestigious event not only highlighted our commitment to quality and design, but also reinforced our position as a versatile partner for retailers, wholesalers, groups and interior designers alike,” begins The UK Agency.

“As we set up our vibrant exhibition space, it became clear that this year’s show was more than just a platform to showcase new products – it was an opportunity to engage and connect with our audience. Our team was eager to share our vision, demonstrating how our diverse collections can meet the varying demands of the market. From classic designs that evoke timeless elegance to contemporary pieces that embrace modern aesthetics, our new ranges are designed to cater to a broad spectrum of tastes and preferences.

and designers alike are looking for pieces that can transition seamlessly across different applications, and our offerings do just that.”

“We are energised by the possibilities that lie ahead

“One of the stand-out features of our presentation was the emphasis on versatility. In today’s fast-paced retail environment, adaptability is crucial. Our furniture collections are not only stylish but functional, making them suitable for a variety of settings – from cosy homes to bustling commercial spaces.

“We understand the importance of creating environments that resonate with consumers, and our designs reflect this commitment. Retailers

Accordingly, the feedback The UK Agency received during the show was overwhelmingly positive, the supplier reports: “Visitors expressed excitement about the innovative materials and sustainable practices we incorporated into our designs. As the industry shifts towards greater environmental consciousness, we are proud to be at the forefront of this movement, ensuring that our products are not only beautiful but also responsibly sourced. Our new ranges feature eco-friendly materials and production processes, appealing to the growing demographic of consumers who prioritise sustainability in their purchasing decisions.

“Networking was another key highlight of our experience at JFS. We had the opportunity to engage with a diverse array of stakeholders, from established retailers to emerging interior designers. These conversations were invaluable, allowing us to better understand the specific challenges and aspirations within the market. We are committed to fostering these relationships and collaborating closely with our partners to create tailored solutions that drive success for all involved.

“As we reflect on our time at the show, we are energised by the possibilities that lie ahead. JFS has reaffirmed our belief in the power of collaboration and creativity within the industry – and our new ranges are a testament to our dedication to innovation, quality and versatility. We invite retailers, wholesalers, groups and interior designers to explore our collections and discover how we can work together to elevate their offerings.

“In conclusion, our appearance at JFS not only showcased our latest products but also highlighted our commitment to being a versatile partner in the furniture industry. With over 14 new ranges designed to meet the diverse needs of the UK retail market, we are excited to embark on this journey together, shaping the future of furniture design and retail. The momentum we gained at the show will undoubtedly fuel our continued growth and innovation in the months to come,” the supplier concludes.

www.aquinosgroup.com www.theukagency.co.uk

• Sales networks welcome • In stock now for immediate delivery

• Direct delivery available direct from factories on container loads

• We now offer clients of all sizes a bespoke development service, comprising both Italian leathers and fabrics

MADE IN AQUINOS

Thank you for visiting us at the January Furniture Show 2025.

We want to extend our heartfelt thanks to everyone who visited our stand this January.

Your interest and support truly inspire us! It was a pleasure to showcase our latest collections and share our passion for innovative design with you.

We hope you left feeling inspired!

Please find our Nez Model. Visit Our

We invite you to visit us at our trade showroom in Brighouse, West Yorkshire, where you can explore our full range of furniture and experience our designs up close. Thank you once again for your support, and we look forward to seeing you soon!

Please find our Jeremy Model.

Paulus & Brown introduces Elk Home

This year’s January Furniture Show – followed shortly after by Spring Fair – saw the launch of a new curated lifestyle concept, Elk Home by Paulus and Brown …

“The quality is second to none

Paulus & Brown is a family-run British furniture manufacturer, run by husband-and-wife team, Jamie and Jane Brown. Its factory is based in Long Eaton, a Derbyshire town branded the UK Centre of Quality Upholstery Manufacture, and the birthplace of many of the UK’s top furniture brands.

In past years, the company has promoted its shapes to prospective interior design-led stores, but this year saw the launch of two new collections – Country and Coastal – under the fresh Elk Home brand umbrella, boasting over 100 fabrics.

These collections aim to offer retailers a ready-built look and feel for their product range, says Jamie: “The aim is to work closely with the retailers to slim the collections down into a manageable swatch for their sales teams to work with, and bring Elk Home to Life within the store.”

Jamie adds that the new products and ranges were very well received by customers new and old, who were impressed by the breadth of the collection.

Jane says: “Paulus and Brown have made beds for many years for various interior design projects and contract jobs, and at the show we unveiled two simple – but elegant – ranges, Laura and Clara. It was great to launch these new design concepts as part of Elk Home, by Paulus and Brown – they certainly caught the eye of many show visitors.

“The quality is second to none. They’re made from seasoned hardwood frames, with solid sapele timber rails and supports, all of which provides elegant finishes to the products over and above the mass market options so readily available.”

As well as a collection of existing models and pieces to see in the manufacturer’s showroom, Paulus & Brown’s team can help customers design and execute the creation of “beautifully handcrafted furniture, inspired by you,” says Jamie, “with frames traditionally produced from seasoned hardwoods, glued, screwed and dowelled for strength. All pieces are then hand-cut, sewn and upholstered by our experienced, close-knit team – sustainably, and proudly, British.”

Paulus & Brown boasts a diverse customer base, having produced furniture for high-end bespoke private projects, independent retail stores, and for interior designers and architects in the execution of contract furniture projects.

“Our team is on hand to assist, from the incorporation and design of your project, through to supply and install – depending on your needs –providing you with a dedicated level of service,” says Jamie. “Anything’s possible, so whether you’re looking for a sofa, a headboard, a footstool or a set of supercomfy dining chairs, if it’s upholstery, we look forward to welcoming you!”

www.elkhome.co.uk

Sofas Express reports debut success

Sofas Express says its first January Furniture Show delivered an “exceptional” response: “The show was our chance to introduce ourselves, showcase our latest collections, and connect with retailers, interior designers and contract buyers looking for high-quality, stylish, fast-delivery sofas.”

JFS proved the perfect stage to introduce Sofas Express’ latest innovation – a versatile, premium modular sofa collection, as part of its Made to Order range. “The response from visitors surpassed all expectations,” enthuses Sofas Express. “Retailers and interior designers were drawn to the collection’s modern aesthetics, luxurious comfort, and flexible configurations.”

“Our premium modular sofas and our entire range are more accessible than ever

The supplier’s latest modular sofa collection, designed in-house, combines flexibility, functionality, style and premium craftsmanship, offering adaptable seating solutions for modern living. “The extensive range allows customers to create their perfect configuration with ease, with some models being crafted using luxurious feathers for an exceptionally comfortable, sink-in feel, while others feature memory foam for superior support and durability,” explains Sofas Express.

“We use a curated selection of on-trend fabrics and colours, ensuring that each piece not only feels incredible, but also suits a wide range of interior styles.”

As well as the launch of its modular sofa collection, and demonstrating its commitment to offering flexible solutions, Sofas Express also recently expanded its contract furniture range, with new additions now available from stock.

DHD Made to Order range

Sofas Express offers white-glove DHD for its Made to Order range. “This streamlined process means that once an order is placed, it is produced and shipped directly to the customer’s home, eliminating the need for retailers to handle stock,” states the supplier.

“Not only does this significantly reduce lead times, ensuring customers receive their sofas faster, but it also creates a more sustainable approach by minimising unnecessary transportation and storage. By cutting out extra steps in the supply chain, we’re able to offer a more efficient, eco-friendly service while maintaining competitive pricing, ensuring customers get exceptional value without compromising on quality.

Enhancing retail relationships

“Our reputation for quality and efficiency has also led to exciting partnerships with major retail platforms,” the supplier continues. “By working with well-established online and in-store retailers, we’re ensuring that our premium modular sofas and our entire range are more accessible than ever.

“We are also excited to announce that we are currently constructing a new website that will feature a retailer login and order management system. This digital platform will enable our retail partners to place orders seamlessly, track deliveries, and manage inventory with ease, offering even more convenience and efficiency. We can offer automated stock feeds to suit your business where you choose the frequency. We can offer white-label solutions, retailer-specific production/branding, and the ability to easily handle high-volume orders.

“We look forward to continuing our connections with both new and established retailers, big and small, as we continue to flourish and expand our offering, and are excited to discuss what we can offer to any new enquiries.”

ww.sofasexpress.co.uk

New for 2025 Contract sofa collections from sofas express

As part of our ever-evolving sofa ranges, we are delighted to unveil our latest collection of contract sofas, complementing our core ranges, o ering flexibility and exceptional value with every order. Key benefits include:

• Convenient delivery options including direct to home or warehouse

• Fabulous selection of high-fashion colours

• UK stock ready for quick dispatch

• Exclusive direct container discounts available

• Outstanding value

5 New Contract Ranges for 2025

SECONIQUE

www.seconique.co.uk

Seconique would like to extend its thanks to both new and existing customers for visiting its stand at JFS. “We were thrilled to introduce a variety of new products, ranging from bedroom to dining to occasional pieces, all designed to bring a fresh, stylish look to your customers’ homes,” says the supplier.

Among the highlights were the Madison and Verona beds. These beds are available in both double and king sizes, with an ottoman option for added storage. The elegant 140cm headboards add a touch of modern glamour, comfort and style to any bedroom, making them a popular choice among Seconique’s customers.

Ther supplier also launched the Buxton and Fenton dining sets. The Buxton set table, accompanied by two benches, features an X leg which offers a contemporary and functional dining solution. The Fenton set, meanwhile, boasts a sintered stone, white marble-effect tabletop, paired with a choice of either grey fabric chairs or green and grey suede-effect chairs, providing “a sophisticated and versatile dining experience”.

The Stratford collection, available in both bedroom and occasional pieces, was another

highlight. Finished in white with stainless steel handles, this collection offers a traditional feel.

The occasional range includes a coffee table, lamp table, console table, sideboard, TV stand and sofa side table, featuring turned legs that promise to add a touch of elegance to any room.

“These are just a few of the great-value new products launched at the show,” the supplier concludes. “To discover more and see our full product range, please call 0121 506 4888 to request a catalogue, visit our website at, or visit our extensive showroom.”

www.seconique.co.uk

Select by Seconique extends its thanks to all the customers who visited its stand, where the supplier showcased its newly launched assembled range of solid and manufactured wood products. “The response to the launch was overwhelmingly positive,” says the supplier, “with both new and returning customers placing orders for stock that will be arriving shortly.

“Our collection, available in two distinct styles and three elegant colourways, includes exquisite pieces for your bedroom, lounge and dining room. These new ranges feature a stunning blend of traditional and modern styles, crafted from premium oak and manufactured wood.

“Experience the perfect blend of style and functionality with the Bordeaux bedroom, living and dining range. This collection exudes sophistication and charm, featuring a decorative plinth and detailed tops. Each piece in the Bordeaux living collection is finished in either pebble grey or ivory, complemented by a waxed oak top that adds a touch of natural elegance. The bedroom pieces are finished in an all-over painted look. The Bordeaux range offers a choice of two handles, one in matching colours and the other in brushed steel, allowing you to tailor the look to your personal style.

“The Windsor bedroom, living and dining

range, meanwhile. combines timeless design with functional elegance, making it an ideal choice for creating a welcoming and stylish home environment. Available in three finishes, you can choose either oak and oak veneers with a soft, waxed finish, which brings a classic feel to your home, or pebble grey or ivory with oak veneer tops, where the soft, painted finish gives each piece a warm and inviting glow.

“To discover more and see our full product range, please call 0121 506 4888 to request a catalogue, visit our website, or explore our extensive showroom.”

Verona

Buxton

Bordeaux

Seconique Furniture

By Seconique

Bordeaux Occasional

Buxton Dining Bench Set

Stratford Bedroom

Seconique Furniture Ltd, Boulton House, Owens Trading Estate, Wobaston Road, Pendeford, Wolverhampton, WV9 5EY

New dining offer is worlds apart

There have been significant changes in World Furniture’s product range since last year’s January Furniture Show – as visitors to the supplier’s stand at this year’s event were pleased to discover …

Diversification has long been the retailer’s watchword, and few better understand the need for a broad product offer than Ireland’s World Furniture – which went even further to demonstrate its one-stop-shop credentials at this year’s JFS.

“Much to the delight of our existing customers, World Furniture has moved into new dining areas over the past year, which is delivering remarkable growth right across our full dining range,” reports operations director Paul Taylor.

Having led the way in modern stone dining table design since early 2022, the supplier’s diversification into melamine and oak-variant veneers in early 2024 has resulted in “unparalleled” growth, Paul explains, and particularly in Q4.

“Completely bucking the trend – namely, that sofas have been the principal interest for the majority of retailers – has always been the World Furniture way, and this is the main reason we have such a formidable reputation in the dining sector,” he adds. “Coupled with an unwavering supply of new dining chair designs, our collection is truly something to behold!”

“The new dining areas are delivering remarkable growth

So, what exactly drives World Furniture’s ambition to be among the best in its class when it comes to the dining sector?

MD Marc Bunting explains: “When it comes to furnishing your home, we believe you can have it all –great design and quality, at an affordable price.”

It is a strong message from a family business that has been in the furniture wholesale market for just over 25 years, but what exactly does it mean for World Furniture’s customers?

It means the supplier now offers a range of more than 60 dining chairs, in everything from PU to premium fabrics, with different leg colour variants, all demonstrating classy tailoring and visible craftmanship.

It also means a vast collection of more than 50 dining tables, divided into various subdivisions, namely: Pura stone, a range of well-crafted sintered stone designs that lends itself to a modern, minimalistic setting, sporting colours and finishes that blend with an extensive range of dining chairs; oak/ash/elm veneers covering various colour trends, with attractive chantilly and herringbone tabletop designs, blended with deep, rich colours which show off each model’s hand-crafted quality; melamines, whereby paper patterns are taken and developed into melamine materials, are now high on the supplier’s agenda – melamine is a robust dining finish that gives the customer a unique look with the benefits of durability and price, and World Furniture now offers an extensive range in an array of colours, in sizes from 1.2m to extending 2m models; and glass and gloss, which, while slightly on the decline, remains a mainstay in the dining world, and the supplier still boasts a number of high-volume items which sport unique designs (again, through the use of paper and glass), coupled with real value for money.

Cadenza in charcoal

World Furniture also offers a collection of over 40 different dining chairs in various colours, materials and designs that are “perfect partners” for any of its dining tables, says Paul, offering everything from cantilevers and armchairs to 180° and 360° swivel features. “The difficulty for any retailer lies in narrowing their selection,” he laughs.

And, despite its insistence of delivering product selections above and beyond sofas, the company has supplied of electric recliner sofas in leather since 1997, and it remains a key part of its offer, says Paul: “Having spotted a gap in the market for good-value electrics, World Furniture’s sofa business has exceeded all initial expectations, and now is a mainstay of the business.

“The philosophy is simple – offer around 10-12 models (some in various colours), hold them in stock, and supply them quickly to the retailer. Given the uncertainties surrounding today’s shipping industry, this is certainly no easy task, but it’s very much one of our main goals, and has been very successful.

“The designs are simple, practical and modular, which minimises last-mile issues and make replaceable parts simple. The Sophia model leads the way as the company’s top product, and very much represents a cornerstone of our customer base. That said, models such as Layla and Havana have been in our catalogue for the last five years, and show no signs of waning.”

At this year’s JFS, the company added a further five models to its recliner range, while bringing microfibre fabrics to the collection. “These are beautifully tailored designs, in charcoal variants, with detailing

such as double arm and stitching to enhance the visual aspect,” says Paul.

“To see any of our new products or speak to our sales team, call us on 02891 828202, or email me at paul@world-furniture.biz,” he concludes. “We’ll have a showvan in your area in the coming weeks, so if you want to book an appointment, just get in touch.”

www.world-furniture.biz

INVISIBLE TRAFFICK

“Great design and quality, at an affordable price

As part of World Furniture’s ongoing social responsibility, the supplier is proud to continue to support its designated charity, Invisible Traffick – a project it has been working with for the last 10 years, through providing offices and meeting areas in its current location, and also working on a programme whereby all of its suppliers in China are financially supporting the project as part of their existing relationship.

Invisible Traffick is Northern Ireland-based charity that aims to see a world free from human trafficking, says Marc: “The charity was established in 2012, with the mission to make everyone in the UK and Ireland aware of human trafficking through education, awareness campaigns and training programmes, ensuring the signs are recognised, victims are safeguarded and empowered to speak up against this heinous crime.

“Human trafficking and modern-day slavery is the movement, coercion and exploitation of people for profit. There are many types of human trafficking, including forced labour, sexual exploitation, forced begging, domestic servitude and organ harvesting.

“Invisible Traffick works primarily in education – they believe that the most powerful safeguarding tool is an educated and empowered person. The charity works in schools, youth centres, community settings and all other areas where they can share their message.

“In addition to education, the charity is fast becoming the go-to organisation for training and information for businesses, public services and voluntary organisations. They offer a range of training packages that help people to understand the signs and indicators of human trafficking, and how to combat it.”

For more information, contact info@invisibletraffick.org or follow the charity on social media.

Sabena

Arabella

COMPTON

HAYWARD

ALBANY

GIANNI HOBART

EDEN

JAIPUR FURNITURE

www.jaipurfurniture.net

Jaipur Furniture reports a great show, at which it strengthened its reputation for quality solid wood furniture from India.

“As a factory-owned warehouse, we offer customers the flexibility to buy in small quantities from our warehouse or order full containers at FOB prices, ensuring excellent value,” states the supplier.

“A key highlight was the launch of two new solid wood furniture ranges, which received fantastic feedback. These collections combine traditional Indian craftsmanship with modern designs, making them perfect for a variety of interiors.

“The event was also a great chance to meet customers, understand their needs, and build

NEW TREND CONCEPTS

www.newtrendconcepts.it

New Trend Concepts has been designing, developing and manufacturing hand-crafted leather sofas for more than 25 years, bringing together contemporary and traditional styles.

JFS saw the launch of seven high-back models with reclining, sliding or sofabed actions, with a range of leather covers in various

stronger relationships. We are proud that our customers trust Jaipur Furniture for quality, reliability and service.

“A big thank you to everyone who visited us and supported our brand,” Jaipur concludes, “and we look forward to bringing even more exciting designs and top-quality furniture in the future!”

colours. “With unsurpassed comfort and durability, along with the very competitive prices of a collection which has been designed solely for the UK market, higher volumes of sales for our customers will surely be encouraged,” states the supplier.

New Trend Concepts’ UK and Ireland team

comprises: MD Giuseppe Castellano; Darrell Tough (Scotland); Bob Colcombe (Wales, Midlands and the South West); John Whittaker (London, East Anglia and South East): Ant Kirton (North East); Bernard Conreen (North West); James Stewart (Eire); and Darren McKenna (Ulster).

Dorian

www.newtrendconcepts.it

Rust easy, with JJ Vaillant’s menagerie

Importer and manufacturer JJ Vaillant returned to the January Furniture Show this year to showcase its latest products, including an eye-catching new line of cast iron-effect polyresin scuptures …

Successful outings at JFS and Spring Fair have set JJ Vaillant on a strong course for 2025, buoyed by the positive reactions to its new polyresin sculpture collection in particular.

Its near life-size Merino Ram (measuring 89 x 110 x 46cm) is cast from fibreglass and polyresin, and the exterior layer is mixed with iron filings, allowing it to rust over time. “When left outside, it just gets rustier, and becomes indistinguishable from an actual cast iron version,” the supplier explains.

“These

not only sell well, but will entice new customers into your store

Another highlight of the collection is Gorilla. At 114cm high, the scupture is one of JJ Vaillant’s bestselling lines in its original black finish, “but we feel he also looks good in rust”, says the supplier, “as does our 100cm Buddha”.

The Birmingham-based supplier stocks more than 200 near life-size items that it says “not only sell well, but will also entice new customers into your store” – as well as offering a vast portfolio of accessories, furniture, collectables and lighting.

JJ Vaillant can be reached by calling 0121 667 3629, or via email at info@jjvaillant.co.uk.

www.jjvaillant.co.uk

Gorilla

Buddha

Merino

Ram

SMARTROUTES

www.smartroutes.io

SmartRoutes is a complete delivery management solution for furniture retailers offering two-person home delivery. The platform helps businesses plan efficient routes, keep customers informed with automated notifications, and capture proof of delivery – all in one place. Customers can track their delivery in real time, reducing missed deliveries and support queries. With full visibility over the fleet, a retailer’s customer service team can quickly handle any issues.

Optimising last-mile delivery with SmartRoutes improves efficiency, lowers fuel costs, and enhances the customer experience, ensuring smooth and reliable home deliveries every time, states the supplier.

NOTICE

OF INTENDED DIVIDENDCREDITORS VOLUNTARY LIQUIDATION

Designer Ideas Limited t/a Warren Evans - in Creditors’ Voluntary Liquidation Company number: 04308080

Registered office: c/o Kroll Advisory Ltd., The Shard, 32 London Bridge Street, London, SE1 9SG

Principal trading address: 3a Prowse Place, London, NW1 9PH

A first and final dividend to non-preferential unsecured creditors is intended to be declared in the above matter within 2 months of 22 April 2025 (the last date of proving)

Any creditor who has not yet lodged a proof of debt, with full supporting documentation, must do so by 22 April 2025

Creditors should send their claims to Rebecca Makaruk, Joint Liquidator, Kroll A dvisory Ltd , 4B Cornerblock, 2 Cornwall Street, Birmingham, B3 2DX A creditor who has not proved their debt by this date will be excluded from this dividend or any other dividend declared before their debt is proved

Rebecca Makaruk (IP No 30974) of Kroll Advisory Ltd , 4B Cornerblock, 2 Cornwall Street, Birmingham, B3 2DX and Geoffrey Wayne Bouchier (IP No 9535) Kroll Advisory Ltd , The Shard, 32 London Bridge Street, London SE1 9SG were appointed Joint Liquidators on 14 February 2019

Liquidators’ telephone number: 0121 214 1120 Alternative contact for enquiries on proceedings: Wendy Hopkins Email: Wendy Hopkins@kroll com

Rebecca Makaruk, Joint Liquidator

www.vetigraph.co.uk

CAD/CAM solutions specialist VetiGraph reports that it was very pleased to have exhibited at the January Furniture Show for the third year in a row.

“Our team had the opportunity to demonstrate our design and nesting software,” says VetiGraph. “We also showcased our new GraphCut Studio CNC fabric cutter, and the positive response from visitors has been very encouraging.

“We had some interesting conversations and made some worthwhile connections – and it is all go now, with preparations for the Furniture Component Expo in Telford this month.”

The International Alliance of Furnishing Publications (IAFP) comprises 17 of the world’s leading industry trade publications.

As the IAFP’s UK representative, Furniture News can offer exporters and importers market information, contacts and reach through the most effective B2B channels.

www.iafp.info

Route Planning Software that Delivers

Upstanding performances

On the Monday evening, the Social Studio and Champagne Bar hosted the exhibition’s Best Stand Awards and Happy Hour, recognising the creativity and innovation that goes into some of the most engaging displays on the show floor.

This year’s winners were: Hall 1 – himolla and Whitemeadow (joint winners); Hall 2 – Hill Interiors; Hall 4 – Image Furnishings; and Hall 5 – La-Z-Boy UK.

“From innovative design to stand-out presentation, these exhibitors truly raised the bar,” says Clarion Events. “With a show as beautiful as the January Furniture Show, being crowned a winner at the Best Stand Awards is quite an achievement! Congratulations to all our winners.”

Congratulations also go to runners-up Ashley Manor Upholstery, Hartman UK, Modl, Incanto Italia and TOV Furniture.

eye-catching Avriio and Sofa Source displays), states: “This achievement is a huge moment for us, and a testament to the dedication and creativity of our team who brought the vision to life.”

Meanwhile, Hall 1 joint winner himolla notes: “Winning the prize for the most beautiful stand in Hall 1 was an unexpected and wonderful extra. Our heartfelt thanks go to everyone who made this possible – the jury, the JFS team and especially our stand building team. A huge thank you to everyone!”

“These exhibitors truly raised the bar

La-Z-Boy UK MD Tristan Pyke comments: “This was the team’s largest-ever stand, featuring 10 new models, open vignettes, real-life inspired room settings and distinctive brand assets. Our stand brought to life our ‘Long Live the Lazy’ ethos, showcasing new styles of furniture designed to inspire our retailers and offer consumers something new and different.”

Hall 4 winner Image Furnishings (together with the

Whitemeadow concludes: “We love showing you our product at JFS in the best way possible. A lot goes into creating our space, and we’re so pleased to win this award! Big thanks to Stand Innovations for bringing our dream vision to life.”

The winners were presented with certificates by Zoë Bonser, portfolio director (retail division) at Clarion Events, and Paddy Wallace, head of sales for The Furniture Shows. Turn the page to see their stands …

www.thefurnitureshows.com

From left: Paddy Wallace; Freddie Hill, sales executive, Hill Interiors; and Zoë Bonser

From left: Paddy Wallace;

“With a show as beautiful as JFS, being crowned a winner at the Best Stand Awards is quite an achievement!

Whitemeadow

(winner, Hall 1)

Image Furnishings

(winner, Hall 4)

The Home of Lounge & Home

Furniture

JUAL FURNISHINGS

www.jualfurnishings.co.uk

LOUIS DE POORTERE

www.louisdepoortere.com

Each Jual Collection blends contemporary trends with timeless designs, ensuring that they not only meet the demands of modern living, but also withstand the test of time.

Jual’s new San Francisco Home Office products are no different, and have all proven to be very popular additions to its collection, says the supplier.

Known for providing strong customer service,

International textile interior design fair, Heimtextil, saw Louis De Poortere reveal its 2025 Ecorugs Collection – including selected styles now available as outdoor rugs – to over 50,000 buyers from across the world.

The 2025 Ecorugs Collection is the latest iteration of the Belgian weaver’s recyclable rug collection, which is made entirely from polyester. Originally launching with 20% recycled polyester (rPET) content, Louis De Poortere has progressed the collection to now include 40%t rPET, and it remains fully recyclable through the company’s Take Care Program.

Heimtextil visitors saw the collection’s new designs, as well as new colours in existing lines. Antiquarian saw new vintage patterns in Suzani, Tabriz, Kasak, Antalia, while Madmen enjoys two new designs, Sol and Virgin Land. Louis De Poortere has also expanded Structures with Berber, and Craft with Ribbon. However, the real stars of the show were the brand’s new outdoor-suitable rugs – Louis De Poortere plans for its entire 2026 Ecorugs Collection to be suitable for outdoor use.

and winning awards for its approach, Jual also offers next-working-day delivery direct to the warehouse or the customer’s home (at no extra cost), and no MOQ. “We can work with you on whatever terms you require, there is no need to hold stock,” states the supplier. “Please get in touch to discuss offers, promotions and new display discounts.”

Jual can be reached at 01443 816982.

SWEET DREAMS

www.sweetdreamsuk.com

Following a successful rebrand last year, Sweet Dreams continues to roll out new floor placements from its award-winning bed range and quality upholstery line.

The manufacturer’s 2024 catalogue offers 200 pages of new beds, mattresses, frames, TV beds, sofas and sofabeds, in either a glossy brochure or a digital flipbook.

The family-run business has been passionate about sleep and comfort since 1988, and is committed to continually offering quality product, fast delivery and exceptional service.

Superb ON CARPET. WORKS ON WOOD, VINYL & TILES TOO

Friction is history. With Furni-glides furniture glides like Magic!

Furni-glides are quick and easy to apply. Made from the same non-stick stuff as Teflon, they’re great for showrooms and delivery drivers, so heavy furniture ‘floats’ over carpet, wood, tiles and vinyl flooring like magic.

Furni-glides move heavy items quickly safely and easily without you needing a rugby team’s help when rearranging rooms, cleaning or redecorating.

Furni-glides protect carpets from ripples, rips and wear & tear. By stopping friction in its tracks, Furni-glides protect furniture joints from stress and weakening.

Furni-glides protect other floors from scrapes, scratches and scaring.

Step byStep

1

2

3

Go for the biggest size without overlapping the leg.

Clean the floor so no dirt gets scraped along.

Screw-in Furni-glides: Just screw in and your floor is instantly protected.

Self-adhesive Furni-glides: ideal on metal legs. In 24-hours the glue is set firm.

Furni-glides helped us move our Welsh Dresser, heavy dining table and filing cabinets all without damaging them or our carpet

Swoon levels up returns and claims

When Swoon saw an opportunity to refine its aftersales service by finding better ways to manage claims and supplier interactions, it turned to industry leader Claimlane – and the results are speaking for themselves …

When selling well-designed furniture, every detail matters – from the first impression of a product online, to how issues are handled after delivery. For furniture retailers, customer experience does not stop at the checkout – it extends to how returns, claims and supplier relationships are managed.

Swoon, “the online furniture brand for the home obsessed”, has built its reputation on high-quality, handcrafted statement pieces. But even with a strong brand and many satisfied customers, Swoon always knew there was room to improve its aftersales experience.

“Swoon needed a smarter, more efficient way to manage claims and supplier interactions – and that’s where we came in,” says Claimlane.

Making claims and returns effortless

“Claimlane

helps us capture every customer issue

Managing returns and claims in the furniture industry can be a slow and frustrating process, says Claimlane. Without the right systems in place, retailers often face: time-consuming issue validation (proving faults to suppliers can involve long email threads, back-andforth negotiations, and unnecessary delays); a lack of clear data (without structured insights, spotting patterns and preventing recurring issues becomes difficult); operational inefficiencies (managing claims manually takes up valuable time

that could be spent enhancing customer experience); and supplier disputes (without strong evidence, securing refunds or replacements from suppliers can be a challenge).

Swoon wanted a solution that would not only simplify these processes, but also provide datadriven insights to improve operations and supplier relationships.

A smarter way to handle claims

Claimlane offered Swoon a platform that transformed its returns and claims management. With “seamless” integration into the existing Magento system, the transition was effortless, and the impact immediate, says Claimlane. The results included:

1. Speeding up the claims process

Before Claimlane, handling claims required manual effort and extensive communication with suppliers. Now, Swoon can instantly validate customer claims with clear evidence, making issue resolution faster and more reliable.

2. Better data, smarter

decisions

With Claimlane, Swoon does not just resolve individual claims, it gains insights into patterns. By identifying recurring issues, Swoon has been able

to work proactively with suppliers to prevent future problems, ensuring long-term improvements.

Henry Currer, head of operations at Swoon, says: “Claimlane helps us capture every customer issue, resolve it for the customer, and feed that back to the supply chain to drive continuous improvement.”

3. Strengthening supplier relationships

By using Claimlane’s structured data, Swoon has made it easier to communicate with suppliers, backed by real evidence – and this has improved accountability and strengthened supplier relationships, leading to a more efficient supply chain.

More than just software

Beyond the technology, what stood out most to Swoon was the team behind Claimlane. The collaboration was not just about adopting a system, it was about creating a tailored solution that truly met Swoon’s needs.

Henry shares his appreciation for the Claimlane team: “Michael, Jeff and Chuck have been a joy to work with. Their enthusiasm to collaborate and adapt, and their willingness to customise solutions to our needs, have been great. The people at Claimlane really are a key selling point of their service.”

“It’s a key part of staying competitive in an industry where customer expectations are higher than ever

“Swoon’s success with Claimlane is proof that the right solution can make all the difference

Setting “a new standard” in furniture retail Swoon’s commitment to improving every aspect of its business has “set a new benchmark for furniture retailers”, says Claimlane, and Swoon’s experience with the returns management specialist shows that smarter claims management is not just about making things easier – it is about building a stronger business.

“For Swoon, Claimlane is more than just a tool,” says Claimlane “it’s a key part of staying competitive in an industry where customer expectations are higher than ever.”

Henry adds: “Claimlane is a vital part of any company’s structure. I’d rate it 10/10 for importance and necessity.”

The future of returns and claims management?

The furniture industry is evolving, and so are customer expectations. Brands that fail to modernise their after-sales processes risk falling behind. Claimlane is helping retailers like Swoon stay ahead by making claims and returns “effortless”, strengthening supplier relationships, and providing data that drives real business improvements.

“For retailers looking to take control of their claims process, reduce headaches, and focus on delivering a top-tier customer experience, Swoon’s success with Claimlane is proof that the right solution can make all the difference,” states Claimlane. “After all, for a brand that caters for the ‘home obsessed’, it’s no surprise that Swoon is just as obsessed with making every part of their business as seamless as their furniture design.”

www.claimlane.com

CASTELAN GROUP

www.castelangroup.com

“This is proving to be a really busy year for Castelan, with more and more clients trusting us to be their preferred partner for both insured schemes and in-guarantee service solutions,” says Martin Napper, CEO of furniture care, insurance and commercial services specialist, Castelan Group.

“We offer personalised solutions for both large and small clients, ensuring that services are aligned with your specific needs. Whether you’re looking to launch a market-leading insurance scheme or seeking service support, Castelan can craft strategies suited to your situation.

“All our protection schemes have the highest levels of coverage, that are fully insured with an A+ rated insurer – offering you, and your customers, complete peace of mind. Our national network of expert technicians consistently deliver a high-quality experience in the home which is second to none, and reflects the value you place on customer service.

“Castelan are the best-placed business in the

furniture warranty market with which to partner and, with lead times to appointment being the best in the industry, we are the best partner to look after your in-guarantee service delivery. We would be delighted to meet and demonstrate our commitment to you and your customers.

“Now, more than ever before, is a time to put your trust in a business that delivers on its promises.”

STROOLMOUNT

www.stroolmount.co.uk

“It’s always the little details that can make all the difference between success and failure,” says flooring protection specialist Stroolmount, “and this is especially true when it comes to refurbishment.

“Whether you’ve a small or large budget to work on a home, an office, retail outlet, bar, club or restaurant, it’s worth you knowing how Stroolmount’s specialist protection systems could save you from repair and damage claims in the event of a scratched floor, or broken furniture leg.”

Stroolmount’s Protect & Care’s self-adhesive felt cushion the impact of furniture to prevent scratching on hard floors, while its Quickclick Glides, Move it Pads and Furni-glides let anyone smoothly move heavy furniture across all floors, and protect legs and joints when moving across carpets.

Gill Finch, Stroolmount’s MD, says: “Since 2007, our specialist protection products have saved business thousands in repairs, with solutions from just 1p. It’s a no-brainer. So when you’re planning a refurbishment project, pop Stroolmount down on your list straight away.”

Castelan’s furniture protection schemes offer consumers valuable peace of mind

Furniture Repair & Restoration

Fabric & Leather Upholstery

Cabinets & Wooden Furniture

Beds & Mattresses

Electric & Motion Furniture

UK & Ireland’s Largest Furniture Repair Specialist

The Emmiera Group Ltd. is Britain’s largest and leading upholstery, bed, mattress and cabinet furniture repair specialist.

We are an independently owned company, providing professional on-site furniture repairs for retailers, manufacturers and wholesalers in the domestic and commercial marketsvisiting over 25,000 customers per month.

Premium mattresses join iconic collection

Fifth-generation luxury bedmaker, Harrison Spinks, has created 14 new handcrafted mattresses as part of its iconic Bed Tailor collection, which was first launched 30 years ago.

“The premium mattresses include uniquely designed systems

The new models feature a rich blend of luxurious, natural and responsibly sourced fillings, including the bedmaker’s own Yorkshire-grown hemp and flax, alongside wool from traceable British farms in partnership with British Wool. Wool is hypoallergenic, antibacterial, moisture wicking and temperature regulating, creating a restful and comforting sleep environment, says the bedmaker.

Handcrafted in Yorkshire, the premium mattresses include uniquely designed, 100%-recyclable, gluefree spring systems, including the brand’s advanced Cortec Quad Revolution spring technology, which Harrison Spinks says delivers unrivalled bodycontouring support and enhanced comfort.

To celebrate the 30th anniversary of the range, a limited edition Pearl mattress has also been designed, which combines 30,000 springs with natural, responsibly sourced fillings, including peace silk and wool from rare breed and indigenous sheep raised on Cotswold farms.

The new models include: seven seasonal-turn models, featuring a wool side for maximum warmth during colder months, and a cotton side for warmer months (both materials are known for being moisturewicking and temperature regulating); seven turn-free options that provide targeted support close to the single-sided sleeping surface and deep support at the mattress core, including two pillowtop models filled with fine natural and sustainable materials; and four ortho options for enhanced lumbar support and a firmer sleep surface, two being seasonal turn, and the other two being turn free.

All mattresses are 100% foam-free, glue-free and fire-retardant chemical treatment free, and encased in a luxury, wool-rich ticking fabric which is naturally fire-retardant and woven on-site at the company’s Yorkshire factory.

www.harrisonspinks.co.uk

Asscher

Cut from a different cloth

Introducing the new Bed Tailor collection, a range of fourteen stunning mattresses, featuring our award-winning springs, responsibly sourced luxurious fillings including home grown hemp, flax and traceable British wool, all wrapped in our in-house woven wool tick which is naturally fire retardant, meaning no added FR chemical treatments.

Our unique approach to luxury bedmaking makes us different. It’s why each and every one we lovingly handcraft is proudly cut from a different cloth.

Sleepeezee reflects on a “year to remember”

From new product launches and centenary celebrations to industry achievements and awards, 2024 truly was a commemorative year to remember for bed brand Sleepeezee …

“We remain committed to pushing the boundaries of sleep technology

First of all, 2024 saw Sleepeezee celebrate its 100th anniversary – 100 years of “proudly providing excellence in craftsmanship and innovation to the bedding industry”. It was also a year in which the business was honoured to be the first bed manufacturer to hold The Royal Warrant of Appointment from His Majesty King Charles III, a true stamp of approval and a testament to the brand’s rich heritage of craftsmanship and continual production of premium-quality products.

But it was also a time to look ahead, and Sleepeezee was delighted to launch and unveil four brand-new collections at the NBF Bed Show in September. Here, the bedmaker displayed and showcased four new collections, all designed to enhance customers’ comfort and wellbeing. They included a refreshed Campaign for Wool, plus ActivFlex Response, Cool Refresh and Graphite Memory ranges boasting a plethora of unique and innovative sleep solutions.

Sustainability has, and always will be, at the heart of Sleepeezee’s business, from the design process through to the way it operates. From its choice of suppliers to where the business sources materials from, to ensuring that no waste from the factory goes to landfill, Sleepeezee is committed to the environment, using a wide range of natural materials in its beds (including British wool, silk, cashmere and horsehair), and the company is determined to continue to make sure sustainability is front of mind in everything that it does.

The company was proud to be the first UK bed manufacturer to receive the Planet Mark accreditation for taking action to stop climate change. Together with Cool Earth, which works alongside rainforest communities to halt deforestation, the manufacturer helped protect an acre of rainforest, and during the year Sleepeezee was also proud to achieve the 5-year milestone award from Planet Mark, for its actions in reducing carbon emissions.

Ending the year on a high, Sleepeezee reported record-breaking turnover and YoY growth, exceeding £44m in sales.

Looking to the year ahead, Amy Curtis, head of marketing at Sleepeezee, says: “Our 100th anniversary year was a fantastic landmark for Sleepeezee from start to finish. And as we start this year, we remain committed to pushing the boundaries of sleep technology and enhancing the sleep experience for all our customers. This means that we will be crafting even more new designs and products and continuing to produce the quality and craftsmanship that have defined and grown Sleepeezee over the past century.”

www.sleepeezee.com

Quality comfort, naturally

Orbital’s “smart way to market furniture”

“The furniture industry is undergoing a transformation,” says furniture visualisation specialist Orbital, “and at the heart of this shift is OV25, a revolutionary SaaS solution and 3D product configurator designed to empower manufacturers and retailers.” Here, Furniture News discovers what the new technology could mean for furniture businesses – and for how the industry markets products in general …

According to the Long Eaton-based business, OV25 is not just another platform: “It redefines how products are showcased, customised and sold. With Orbital’s extensive 3D asset library, businesses can connect with customers like never before, as OV25 offers unparalleled speed, flexibility and affordability compared to traditional photography and CGI.”

Indeed, in an increasingly competitive market, presenting products effectively and efficiently is essential – and Orbital says OV25 bridges the gap between manufacturers, retailers and consumers, by eliminating the limitations of static imagery and costly photoshoots, providing “a smarter and more dynamic way to showcase furniture”.

“Traditional methods can take weeks or even months to produce visuals, delaying sales and marketing,” Orbital continues. “With OV25, businesses can create, customise and share assets almost instantly, gaining a significant competitive advantage.

experience, bringing products to life in a way that static images never could. Meanwhile, real-time customisation allows users to change materials instantly, offering complete creative freedom to visualise every possible SKU.

“The future of furniture visualisation has arrived

“The platform delivers exceptional quality at an accessible price, making incredible visuals available to businesses of all sizes. Designed for ease of use, OV25 ensures that anyone, from sales teams to end-customers, can navigate and utilise its features effortlessly.”

The launch of OV25 introduces features designed to transform furniture sales. With 360° product views, customers can interact with models in an immersive

Live pricing updates based on selected customisations, ensuring transparency and reducing friction in the buying process, Orbital adds, while app-less augmented reality (AR) enables customers to place products directly into their homes without downloads or complex technology – eliminating barriers and enhancing decision-making with realistic visuals.

“This is only the beginning,” Orbital asserts. “OV25 is set to evolve in the coming weeks with the introduction of animated products, ideal for showing recliners or adjustable furniture. A global flash sale module will provide a dynamic tool to drive urgency and boost sales. Advanced analytics will give businesses valuable insights into customer preferences and trends, optimising product offerings. AI-generated lifestyle imagery will enable the creation of stunning, photorealistic room scenes in minutes, providing endless possibilities for marketing and branding.

“OV25 is more than just a tool – it’s a complete solution designed to elevate visuals, streamline processes,and increase sales. Whether you’re a manufacturer looking to enhance your product catalogue, or a retailer seeking to provide customers with an immersive shopping experience, OV25 is the answer. The future of furniture visualisation has arrived, and it is changing the way the industry connects, sells and innovates,” Orbital concludes.

EPR – what producers need to know

Are you still unsure about Extended Producer Responsibility (EPR) and its impact on your business? Here, Richard Hunter, sales director at Ribble Packaging, explains the serious financial risks of non-compliance …

By Richard Hunter

“Worryingly, 50% had no idea about the looming regulations, which could have serious

financial implications

The new EPR regulations require immediate action from all businesses that produce, import or sell packaged goods in the UK, or they risk being fined. Large and small producers must report 2024 data by 1st April 2025.

I’ve been highlighting the impact of EPR for some time now, proactively reaching out to my packaging and manufacturing customers who need to be aware of the changes. And, worryingly, 50% had no idea about the looming regulations, which could have serious financial implications for those who fail to comply.

What’s EPR?

EPR is the UK’s effort to improve recycling rates and reduce packaging waste sent to landfill. It places the responsibility for managing packaging waste directly on the producers – that means any business that manufactures, imports or sells goods packaged in materials such as plastic, metal, glass or cardboard is liable.

The primary goal is to ensure that producers take responsibility for the lifecycle of their packaging. This will mean paying fees based on the amount of packaging you place on the market. The majority of the tax revenue generated by the EPR system will go directly to funding recycling centres and waste management systems.

This change is a necessary one – however, it has also created a burden on UK businesses.

Will this impact me?

One of the biggest misconceptions I’ve heard is that many companies outside of manufacturing believe EPR doesn’t apply to them. This could not be further from the truth. Under the regulations, if your business is involved in the supply chain of packaging – whether you’re a manufacturer, importer or retailer – you are considered a ‘producer’, and must comply with the requirements.

This includes not only companies involved in the direct manufacture of goods, but also those in the distribution chain who sell packaged goods. Even small businesses that import products from overseas are still subject to the regulations.

Preparing for EPR – what are the rules?

So, what can businesses do to ensure they’re ready for EPR? The first step is registering with the Environment Agency (or equivalent body in Scotland, Wales or Northern Ireland).

Once registered, companies will need to track the amount of packaging they handle annually, including both the packaging they produce and any packaging associated with the products they sell.

Next, you’ll need to submit data on the packaging you handle to the relevant authorities and pay the fees based on the volume and type of packaging materials. Companies that fail to comply with the regulations could face fines or penalties, and they may also be banned from selling their products until they become compliant. These penalties are calculated based on factors such as the severity of the breach and the size of the organisation.

The regulations are pushing companies to think about how much packaging they use and how they can reduce their environmental impact. Many companies are already making strides towards using more sustainable packaging, and now, the regulations are pushing everyone to act.

At Ribble Packaging, we’re committed to supporting our customers through this transition. If you want to reduce your packaging usage overall, or if you simply need advice on how to approach EPR, we’re here to help.

By working together, we can reduce packaging waste, save on costs and ensure your business stays compliant with these new regulations. The time to act is now – don’t wait until it’s too late.

www.ribble-pack.co.uk

BED RETAILERS

BED RETAILERS

Boost your credibility with the National Bed Federation

Boost your credibility with the National Bed Federation

If you stock predominantly NBF-approved member brands, join the NBF Retail Champions scheme today

If you stock predominantly NBF-approved member brands, join the NBF Retail Champions scheme today

Find out more and apply for free today: bedfed.org.uk/resources/retail-champions-scheme

Find out more and apply for free today: bedfed.org.uk/resources/retail-champions-scheme

Support new starters with the INTRODUCTION

Support new starters with the INTRODUCTION

TO BEDS COURSE

TO BEDS COURSE

The FREE comprehensive training course is ideal for anyone joining the bed industry.

The FREE comprehensive training course is ideal for anyone joining the bed industry.

Start your journey today at bedfed.org.uk/resources/training

Start your journey today at bedfed.org.uk/resources/training

AI furniture imagery in seconds

Presti empowers furniture manufacturers and retailers of all sizes to create professional staged images in seconds using AI, without the need for specialised skills or complex integrations – putting it (and its customers) in a unique position in today’s fast-paced digital marketing environment …

“Many have already come across a Prestigenerated photo without realising it

“Two years ago, ChatGPT sparked an AI boom, but apart from automating emails, the furniture industry remained largely unchanged,” says Presti, whose solution can create AI-generated lifestyle photos of furniture in seconds. “Many believed AI would deliver immediate results, but it often requires expertise and lengthy implementation.”

Against this backdrop, Presti says it is the exception: “This means even smaller companies can stay competitive with industry giants.

“The AI is easy to use. Users upload a photo of their product and describe, in simple terms, the environment in which the product should appear. Within seconds, Presti generates realistic scene images, saving time and money compared to traditional photography or 3D visualisation. Additionally, AI-personalised content promises up to 4 x higher conversion rates. Presti also prioritises data security and copyright – customers retain full ownership of the generated images.”

Presti’s success stories are now widespread, with over 100 furniture industry customers in Europe and the US.

“I’m confident that many have already come across a Presti-generated photo on a customer website without realising it was AI,” says Hamza Bennis, cofounder of Presti AI.

Further cementing its position as an industry leader, Presti AI recently secured a $3.5m seed funding round, led by Partech and Y Combinator, known for backing tech giants such as Airbnb and Dropbox. This funding will enable Presti to expand its reach and enhance its technology, including the introduction of new features like fabric and color customisation within seconds. The team is also exploring the potential of video, a new frontier that promises to further elevate the platform’s capabilities. Interested companies can test Presti for free at https://bit.ly/3ZyzilV, or contact Hamza at hamza@ presti.ai.

www.presti.ai

CGI by Presti

Presti AI, before and after

www.fhio.org

Read on to discover the FHIO’s guide to good complaint handling, which aims to help businesses navigate the ombudsman’s process, and supports its internal complaint handling, in order to facilitate resolution before escalation …

1. Make it easy – ensure complaint procedures are clear, accessible, and inclusive. Offer multiple communication channels and review policies regularly.

2. Own it – appoint a trained, independent contact to handle complaints effectively and escalate when needed.

3. Investigate it – establish facts without assumptions or bias. No two complaints are the same.

4. Consider it – evaluate all circumstances and perspectives before deciding on a resolution.

5. Put it right – apologise when necessary and provide fair, prompt remedies. Offer choices where possible.

6. Record it – maintain accurate records of complaints, interactions and resolutions to improve processes and comply with obligations.

7. Communicate it – keep complainants informed at every stage, even when there are no updates, to prevent further complaints.

8. Test it – integrate complaint management at a strategic level. Use quality metrics, user testing and external audits to ensure effectiveness.

9. Learn from it – analyse complaints, implement improvements, and encourage external feedback to foster a culture of continuous improvement.

10. Make it top-down – leadership must prioritise complaint handling, embedding it into board agendas to drive service enhancement.

www.peakconverters.co.uk

As one of the UK’s leading foam and fibre converters, Peak Converters has pledged a commitment to net zero manufacturing and improving its environmental impact in 2025. Having already introduced several continuous improvement initiatives throughout its design and manufacturing processes to increase operating efficiencies and minimise waste, the company has recently upgraded to LED lighting, and installed 500 solar panels, which will generate sufficient energy to power its entire production facility. The focus for 2025 is now on reducing energy consumption.

Slowing the revolving door

High employee turnover means constant headaches for business owners, but it needn’t be difficult to attract (and retain) the right people, says business growth and development consultant to the retail home furnishings industry

Gordon Hecht, writing for US trade magazine Your Source News …

By Gordon Hecht

Hop onto LinkedIn almost any day of the week and you’ll see people celebrating their work-iversary – you know, the anniversary of when they started at their current job.

Three of my work friends recently completed 25 years at the same company. One more completed 35 years. And this is at a time that people change jobs more often than they change the oil in their car.

I’ve got a few decades in the retail home products biz. It took me 10 companies to get there. The breakdown is 34 years with four different outfits, and 16 years divided among six others. You can easily surmise that I’ve worked with businesses that were great at employee retention. Others, not so much.

You may be experiencing a revolving door at your shop. Employees coming and going. Staff turnover is not always unhealthy to your company, especially if you have a bad player, but the cost of training and lost revenue affects your bottom line and customer service.

Your company’s culture, policies and pay can speed or slow the revolutions on the staffing revolving door. Here’s a few tips I learned about attracting and keeping great people …

Give ‘em a chance

The first retailer I worked for was a major player in our desert town. The operation required several lower-level manual labour positions. Put unkindly, that means grunt work.

The owner, who had come from humble beginnings, had a policy of giving anyone a chance.

Even if he only hired them for a day. At the time I started, the 10-person delivery and warehouse team had three former convicts, three people under 19 years old, and one homeless person.

Seven out of 10 were people you might never consider hiring. Here’s the deal. All seven of us were grateful for the chance to earn a buck. We showed up every day and earned our pay, because we knew no-one else wanted us.

It’s OK to hire someone for a day, week, or month. If they are looking for work, they will take it. Give that next misfit candidate a chance. You may be surprised.

Invest in your team

It’s hard enough to find good people. The cost of having empty seats on your sales or operations runs in the thousands. Compound that with the cost of onboarding and initial training, and you’ve got quite an investment.

But training doesn’t end with onboarding. It is an everyday thing. The most successful retail sales team I worked for had over 500 retail sales associates (RSAs). Each day started with a 15-minute training meeting. An interactional review of advertised goods –location, inventory, step-ups and step-downs. How to offer financing and service packages. Every meeting ended with one RSA presenting their best greeting, something that would encourage conversation. Saturday was an all-work day. It started with sales or vendor training. Sure, specs were part of it, but ‘how to sell’ was the focus. Each region had a monthly sales rally with … more training. That’s 36 training

“Staff turnover is not always unhealthy to your company, but the cost of training and lost revenue affects your bottom line and customer service

sessions in a 30-day month. Every RSA was primed for success. More closing means more money. And less departures.

Top-heavy pay

Selling is not a very fair way to make a living. The top producers earn more than the cellar dwellers. Your sales staff may complain that Suzy Supersales gets all the ‘good ups’, and Wally Walk ’em gets the tyrekickers. But it ain’t true. Suzy just works better, harder, smarter.

One of the high-performing retailers I worked for had a unique monthly bonus system. High performers were richly rewarded, average salespeople got a few bucks, and those below average got zilch. The top third of salespeople collected two-thirds of the bonus money. FYI, bonuses were paid on sales volume, service package closing, and average sales ticket – all the categories that keep your shop profitable.

Holiday presence

Retail is detail. It also means working all of the national holidays while your friends and family are enjoying the day off.

One (and only one) of the retailers I worked for considered sale holidays an all-work day for all corporate managers too. That meant the finance manager, warehouse manager, comptroller, merchandise and marketing execs, and the CEO worked the stores on Memorial Day, Labor Day, and

July 4th. They didn’t just stroll through. They greeted shoppers, thanked buyers for their purchase, put away demo boxes and swatches. It became a culture of One Team, through actions and not words.

The RSAs still had to miss family functions. But they saw that they weren’t in it alone.

We’re all in the selling game

When you think about it, attracting and retaining employees is not much different then selling a product in your store. Just as every incoming shopper is valuable, so is every job candidate. Drop your prejudices on appearance, speech, or the vehicle they drove to get to your store. You don’t know when the next $10k buyer or $1m employee will show up.

Good sales training is like a great sales presentation. Once your team has ‘sold themselves’ on your merchandise, it’s easier to sell it to a shopper. Your employees are buyers too. They are buying your compensation package and selling their services. Give them a good deal and they’ll stay for a while. Give them a great deal and you’ll have them for decades.

Even the best pay can’t overcome a toxic culture. You can’t create a culture, but you can live it. Build a team by being a leader and a player. Celebrate the winners and their victories. Ease the harmful players out. Then you can let more winners in.

Gordon can be reached at gordon.hecht@aol.com

“Your employees are buyers too. They are buying your compensation package and selling their services

Why it’s worth following up on quotes

Steve Pickering, the ‘unorthodox’ CEO of South East independent bed retail chain Sussex Beds, admits that 80% of the business’ quotes don’t convert into sales – and that’s a significant opportunity for anyone willing to do the follow-up work, he writes …

By Steve Pickering

In our business, converting instore sales is always the numberone goal. We all know that when a customer walks through our doors, it’s crucial to aim for a sale on the spot. However, we also understand that for many reasons, making an immediate purchase isn’t always possible for our customers.

This is where quoting comes in.

Here’s the opportunity – statistics show that 80% of our quotes don’t lead to a sale. That might sound frustrating, but think of it as untapped potential. Every quote we give represents a lead – a customer who is interested enough to consider buying.

But how many times do we really follow up? The truth is, this

is where we’re leaving money on the table. The fact that these customers have shown interest is half the battle won.

Despite the obvious potential, many team members feel hesitant about following up on quotes. There’s often a fear of being seen as pushy or annoying, leading to a reluctance to pick up the phone or send that email.

To assist the team, we developed an internal training programme covering all aspects of quotation importance, opportunity and management. The results have been impressive – quotation conversions increased by +10%, which means 22% of quotations now turn into sales. Excitingly, this

still leaves 78% not converting into sales – lots more room for improvement.

The follow-up is not just an extra task – it’s an opportunity. For the customer, it provides clarity, support, and a sense that we truly care about helping them find the right bed or mattress for their needs. For the business, it’s a chance to increase sales, gain valuable feedback, and build long-term relationships with our customers.

What’s your experience with following up on quotes?

Read more at www.linkedin. com/in/steve-pickeringunorthodox-ceo/

“The follow-up is not just an extra task –it’s an opportunity

Independent retail can thrive in 2025

Independent retailers face a challenging year, but shop owners willing to embrace new tools, trends and cultural changes stand a good chance of helping shape the high street this year and cementing their place in local society, writes Charlotte Broadbent, general UK manager at online wholesale marketplace Faire …

By Charlotte Broadbent

The challenges of the past few years, from the aftermath of the pandemic to ongoing economic uncertainty and the rising cost of living, have made the UK’s independent retailers more resilient and adaptable than ever before.

And while some measures of UK consumer sentiment are showing a positive improvement as we head further into 2025, there will undoubtedly be more challenges and changes for small retail businesses to navigate over the coming year.

But this could also provide new opportunities if shop owners are prepared to embrace new tools, trends and cultural changes, covering everything from the continuing rise of AI and new shifts in online and offline spending, to more adjustments in the way we work.

Here’s how retailers can make sure they are ready to rise to the occasion …

Clicks to bricks as shoppers rediscover the joy of in-store shopping

We heard John Lewis’ former chairman Dame Sharon White explain last year that its online sales have steadily been declining since the pandemic in favour of physical spending.

And it resonated because the return of more in-person shopping is something we’re also hearing from the small retailers Faire works with, as shoppers get back into the habit of going into stores, and businesses work even harder to get people through their doors.

Ecommerce is undoubtedly shifting the shopping landscape all the time, but it is also helping to drive a growing demand for more personal and meaningful shopping experiences that can’t be found online, however hard you look.

Independent retailers are perfectly positioned here, thanks to their closer links with their communities, stronger relationships with customers and more unique products and experiences. Faire even helps our retailers secure exclusivity in their postcodes, because we know how important this differentiation can be.

But ensuring they’re ready for increasing footfall is also going to be crucial if they want to truly utilise this trend. Nothing is more frustrating, or more likely to drive them back online, than an empty shelf or missing options.

Retailers will become their best influencers

One of the most unique things about independent retailers is the people behind them, and as shop owners seek to build stronger relationships with their customers over the next year, I think we’ll see more of them prepared to show their faces and share their stories to create closer connections.

This is important for shoppers who increasingly want to know the person and the story behind the brand before they part with their cash. Often it can be as much about the shop owner as much as it is their product when it comes to spending money.

But it can be daunting for busy retailers who are more comfortable behind the camera than in front of it. Kate, the owner of Happy & Glorious in Canterbury, is a brilliant example of a small shop owner putting herself and more of her personality out there for the first time last year, with weekly Instagram lives where she talks through her store and her product ranges. This is something that can be tricky to start, but it’s certainly having an impact on her customer engagement, relationships and sales.

I’ve always said that independent retailers are the original influencers, and more and more are now putting this into practice by embracing social media and in-store events. Customers are drawn to authenticity, and it’s these real connections that will make all the difference this year.

Where we work will change how we shop

There’s no denying that a rise in remote working has impacted how we see our local high streets and shops, with many of the independent retailers Faire works with flourishing over the last few years as a result of more of us being able to visit businesses

“Customers are drawn to authenticity, and it’s these real connections that will make all the difference this year

closer to home more easily. This is backed up by vacancy data we saw last year from Savills, showing much lower vacancy rates in the capital’s high streets outside of central London compared to 2019.

But now, major employers are driving a return to the office in 2025. Just look at Amazon staff, who will go back full-time for the first time since the pandemic. PwC, Asda, Starling and Santander are among other businesses to have recently tightened up how often their employees are able to work from home, and we should expect more companies to do the same over the coming months.

Local high street shops that have experienced an uptick in weekday lunchtime and after-work visitors will have to adjust as a result. Other than footfall challenges during the working week, they will need to have even more reasons to be driving people into store. Weekend visits may become more important, or we could see more independent retailers increasing their opening hours, and adjusting their staffing rotas, to accommodate commuters.

AI will put small shops on an equal footing with retail giants

AI is now much more than a buzzword for businesses, big or small. Over the past year, I’ve seen it become fully integrated into the day-to-day operations of the independent retailers Faire works with. As more businesses adopt the right tools, this will help to level the playing field for the owners of smaller shops against their much larger competitors in the year ahead.

For example, many small shop owners without the luxury of large marketing teams have already started using ChatGPT to save time on marketing and

merchandising strategies, creating customer emails and to reword product listings.

More and more of the work they do is going to be enhanced by AI in this way, whether it’s their PoS system, data on when they need more or less staff, or the integration of their accounting systems with the tills and marketing systems they’re using.

By saving this time and helping businesses work smarter, AI is giving small retailers many of the same advantages as the big retailers, and we should continue to see it being used in new and innovative ways throughout 2025.

Community-led retail will rule 2025

Last year I saw some brilliant examples of independent retailers rallying their communities to ‘shop local’ – whether it’s the winner of our Open with Faire competition (Laura from Fond Shop, Lymm) who organised a treasure hunt to boost engagement across her high street this Christmas, or The Prior in Bristol, which delivered a heartfelt plea to local people to ‘vote with their wallet’ to ensure it survives 2025.

Small shops everywhere are increasingly embracing the power of the community to drive awareness and customer loyalt, because they know it really strikes a chord among shoppers who also want to preserve the uniqueness and vibrancy of their local areas.

Across 2025, we should expect more businesses to adopt this approach by working together, engaging local people and coming up with fantastic new ways to demonstrate that when local businesses can thrive, the entire community will benefit.

www.faire.com

“When local businesses can thrive, the entire community will benefit

Time to update your furniture?

New research by Barker and Stonehouse reveals that nearly a third of Brits (29%) wait until furniture is damaged before replacing it – while many also admit to having never replaced heavily used items of furniture in their homes, reports Lena Gierasinska, head of product and displays at Barker and Stonehouse …

By Lena Gierasinska

The furniture in our homes, from our dining tables to our wardrobes and chairs, is more than just functional – it reflects how we care for our living spaces. Lack of upkeep not only shortens the lifespan of our furnishings but can also have serious implications on people’s health – with 35% of Brits admitting that they have never replaced their mattress, it’s clear we’re neglecting our homes and our wellbeing.

Our research highlights the most overlooked household items, and how this can be affecting people’s day to day lives. Almost a third (29%) of respondents admitted they only replace furniture once it shows signs of damage or reaches the end of its life, often waiting until it’s on the brink of breaking.

Meanwhile, 15% of people cited discomfort as their main reason for updating their furniture, underlining how poorly designed or worn-out pieces can disrupt the harmony of a room and even impact physical health. Despite this, over a third (35%) of Brits admit to having never replaced their mattress, with a further 69% having never replaced their office chair.

Style and size also influence furniture updates, though to a lesser extent – 13% of respondents said they had replaced furniture because they disliked its style, emphasising the importance of timeless design over fleeting trends. Additionally, 8% replaced furniture that was either too big or too small for their space.

The most neglected furniture types are …

1. Mattresses

A good mattress is essential for a restful night’s sleep, and 35% of people have never replaced theirs. Over time, mattresses lose their support, comfort, and hygiene, leading to disrupted sleep and potential back pain.

On average, a mattress should be replaced every 7-10 years, although this can vary depending on the type, quality, and how well it’s cared for. Factors such as the weight and sleep habits of the person using the mattress also play a role.

2. Garden furniture

Garden furniture plays a vital role in creating inviting outdoor spaces where we can relax, entertain, and enjoy the fresh air. However, just under two-thirds (61%) of Brits have never replaced their garden furniture.

Garden furniture is constantly exposed to the elements, which can cause significant wear and tear if not properly maintained. Rain, wind, sun, and temperature fluctuations all take their toll on materials, leading to deterioration over time.

Wooden furniture is particularly susceptible to moisture, which can cause rot, warping, or splitting, while metal pieces are at risk of rust and corrosion if they aren’t protected. Even synthetic materials like plastic or rattan can fade, crack, or become brittle when exposed to prolonged sunlight.

Signs that it’s time to invest in a new set include visible rot or soft spots in wooden furniture, which indicates water damage and weakened structural integrity.

For metal furniture, any sign of rust, especially if it has penetrated the surface, can lead to instability and further deterioration.

3. Dining tables

A dining table is more than just a piece of furniture, it’s the centrepiece of family meals, celebrations and everyday moments. However, the survey reveals that 57% of people have never replaced their dining table.

The lifespan of a dining table depends on its condition, quality, and how it’s used. A well-made dining table can last 10 to 20 years or more with proper care.

Even with proper care, certain habits can lead to wear and tear over time. Warning signs to watch for include deep scratches, fading or discolouration of the finish, and any wobbling or instability in the legs or joints. These can indicate larger structural issues that may require professional repairs or, in some cases, replacement.

4. Office chairs

The survey reveals that 69% of people have never replaced their office chair, highlighting a widespread reliance on aging furniture.

On average, a good-quality office chair should last between 7-10 years with regular use. However, there are several signs that it might be time to replace your chair sooner, including flattened seat cushions, difficulty adjusting the height or tilt, or any wobbling or instability in the base.

www.barkerandstonehouse.co.uk

“Lack of upkeep not only shortens the lifespan of our furnishings but can also have serious implications on people’s health

NATIONAL BED FEDERATION (NBF) Buyers beware!

A cursory scroll through any social media feed is likely to reveal adverts promoting unscrupulous businesses, says Simon Williams, head of marketing and membership at the National Bed Federation (NBF) – but, when it comes to beds at least, action is being taken to help ensure the consumer doesn’t fall foul of problematic products …

By Simon Williams

I’m not a prolific user of social media, although, like many people of a similar age, I do have a Facebook account. I would prefer to delete my account, but I’m a member of a number of groups and clubs who use it to communicate with members. So, in order to keep in touch with those groups, I have to put up with all the advertisements that dominate the platform nowadays.

We all know that our conversations are monitored by our mobile devices, so we can be targeted by companies selling their products or services – hence the adverts I receive for products to relieve joint pain or digestive issues. However, I’m clearly dedicated to my trade, as my account is full of ads from companies selling mattresses and beds!

Whilst some of these ads are from companies and brands that are quite well known, the majority are from companies that I’m not familiar with, offering what appears to be high-specification beds and mattresses at amazingly low prices.

The ads look very professional, as do the associated websites. Many people have commented how pleased they are with the products. I’m tempted to purchase.

Fortunately, the NBF has an ongoing programme of due diligence testing, enabling us to buy products anonymously and carry out independent flammability tests, as well as checking that the products supplied comply with the trade descriptions act – they are as advertised. We don’t just buy non-NBF member products, we carry out exactly the same process on our members’ products.

Sadly, our most recent data shows that more than 50% of the non-NBF member products purchased failed the flammability tests and had major trade description issues. Put bluntly, consumers are being ripped off, purchasing unsafe products that bear little or no resemblance to the advertised product.

Of course, most consumers will be blissfully unaware of this as they settle down for a night’s sleep in their new bed. After all, they can’t see what’s inside their mattress.

“We promote the importance of buying from reputable retailers

So, what’s being done about it? Where we have the evidence, we notify the retailer of our findings and suggest they investigate the matter with their supplier. However, in some cases, the retailer is also the manufacturer, operating under different names.

We also send our reports to our Primary Authority, West Yorkshire Trading Standards. Since we launched our due diligence testing programme in 2018, as a result of our reports, trading standards have carried out more than 80 site inspections, resulting in 40% of the businesses being given advice that has brought them back to the straight and narrow. They have carried out numerous follow-up visits, carried out their own test purchases and taken formal enforcement procedures where necessary.

Through our consumer-facing bedadvice.co.uk website and social media channels, we warn of the potential pitfalls of buying from unknown companies that advertise on Facebook, as well as the ‘back of the van’ traders that continue to operate around the country.

We promote the importance of buying from reputable retailers, and to look for products made by approved NBF members.

We encourage bed retailers to join our Retail Champions scheme, providing them with in-store and digital PoS, together with online promotional toolkits to help inform their customers of the benefits of buying NBF-approved brands. Their details are also listed on the bedadvice.co.uk website, where consumers can search for their nearest Retail Champion.

www.bedfed.org.uk

“Consumers are being ripped off, purchasing unsafe products that bear little or no resemblance to the advertised product

How do you celebrate and utilise industry award wins?

Get the accolade on my mantlepiece, pour a dram of whisky and carry on as normal

Phil Gant (PG Agencies)

We have only recently started with the industry awards via our PR agency, but we find they do an amazing job

Ashley Hainsworth (Flair Furniture)

As the industry’s charity and livery company, we tend to be handing out awards, so we were delighted to win the Best Trade Association/Organisation award from Furniture News in its 2024 Readers’ Choice Awards. It recognises all of the hard work of our members and small office team

Jonny Westbrooke (The Furniture Makers’ Company)

Sleepeezee’s Centurial 03 won Best Bed Product at the 2023 NBF Bed Show, and I have never missed an opportunity to mention that to as many retailers since, gratefully picking up many displays along the way and supplying the retailers with the swing tickets and marketing to inform the consumers of this accolade

Daryl Drylie (ID Agencies)

Firstly, we focus our award entries on what’s important to our customers – service and quality. We frequently win the awards we enter, and in addition to the team feeling proud, customers recognise this too. We use award wins as an opportunity for our community to share in our success, building social proof and brand stickiness that French Bedroom offer industry-leading service and great quality product

Holly Yates (French Bedroom)

I think it’s important to celebrate awards from both inside and outside the industry. I would have to say that our NHS Innovations Bright Ideas in Health award and BioMedical Outstanding Growth awards remain my highlight as they reflect everything we stand for. This type of award, and our strategic partnerships, are what consumers can relate to and gain confidence from, I believe

John Tuton (Mammoth)

Alas, not won any yet!

Paul Irwin (Smiths of Harrogate)

We have been lucky to win and be a finalist in various awards for innovation, international trade and growth. We have been able to promote them on our website, social media and in industry press. They are also good for networking

Shaun Peel (MattressTek)

Firstly to allow our staff to enjoy the awards and celebrate the wins – then we have a great PR company who can share with social media and via press releases

Brian McCann (DFI Beds)

I’ll let you know, if you’d like to give us one!

Hamish Mansbridge (Heal’s)

By Royal Appointment