BOX OFFICE MANAGER (IATSE LOCAL 857 POSITION) JOB SUMMARY: Manages and supervises the daily operation of the box office. Responsible for all cash received, verifying cash reports, maintaining and distributing accurate sales reports and deposits. Trains and supervises part-time box office staff. Exercises discretion and independent judgment in resolving problems and ticketing issues to the satisfaction of customers. Sells tickets/subscriptions via phone, mail and in person. Inputs payments and customer information quickly and accurately. Processes, prints and distributes tickets including third party ticket outlets such as Goldstar, LA Stage/Ovations, Telemarketing, etc. as well as Group Sales and House Seat orders. Acts as customer service liaison to theater patrons and distributes information relating to box office functions. Applicant must be available to work evenings and weekends. ESSENTIAL JOB DUTIES: •
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Manages daily box office operations by supervising box office workers, assisting with ticketing and customer service, preparing daily cash deposit, reconciling daily sales, updating and troubleshooting the computerized ticketing system including hold management. Helps to assure customers receive good customer service by training and monitoring the staff and by using independent judgment in solving problems quickly and to the satisfaction of the customer. Inputs mail/email/fax ticket orders, membership and donation payments including managing and processing third party outlets, group sales and house seats. Processes inbound phone calls, reservations and payments as well as direct interaction with customers. Annually assists the Associate Director of Ticketing with preparing and building the season within the ticketing system. Completes orders and sends out tickets or confirmations to patrons. Communicates politely and knowledgeably with the public on all box office policies. Maintains a positive work atmosphere by behaving and communicating in a manner that gets along with customers, co-workers and management. Must be available to work weekends and evenings to manage and supervise the overall preparation before the start of each performance. Must be able to perform any and all other duties assigned by the supervisor.
QUALIFICATIONS: High School education or GED; flexibility to work evenings and weekends. At least two years’ experience in a position that required daily contact with the public and responsibility for cash management. Box office experience is preferred. Experience with a ticketing system (especially AudienceView) is preferred. Computer literate. Ability to learn and recall box office policies. Detail oriented. Problem solving skills. Ability to remain calm under pressure. Excellent customer service and communication skills. SALARY: This is a full-time position. $24.02 an hour; no more than 40 hours per week. The position comes with health benefits, a 401k plan, and paid vacation. Employee is required to join the local 857 IATSE Union, to pay union dues and to adhere to the Union contract. Resumes should be sent to zackh@geffenplayhouse.org. Position is open until filled.