Implementation, monitoring and review

Measuring success

We will measure our performance against this Plan every year by reviewing the following factors:

• Implementation: Measure the number of strategies in this document that have been implemented by the beginning of the next review cycle. • Streamlined internal processes: Measure time and cost savings of streamlined internal processes in conjunction with customer feedback including complaint and end user experience of new processes. • Employee engagement, organisational culture and satisfaction with leadership: Collect and analyse data on these measures via the staff survey and compare to previous survey results. • Learning and development: Audit the number of training modules circulated against staff participation for future comparison. • Human resources: Measure and compare key performance indicators relating to human resources such as position vacancies, staff turnover, new recruits between review cycles (one year). • Workforce succession: Assess the number of internal/external secondment, transfer and promotions within the review period.