Registration Information Register online at www.gha.org/PSQS. Member rate: $325 A late fee of $50 will apply at the close of business on Tuesday, Dec. 17. Refunds minus a $50 processing fee will be accepted through Monday, Dec. 30. No refunds will be accepted after Dec. 30, 2019.
Hotel Information e Ritz-Carlton Reynolds, Lake Oconee 1 Lake Oconee Trail Greensboro, GA 30642 706-467-0600 Room rates: $199/night Once you register for the conference, a con rmation number and a link to book your room will be emailed to you. Reservations must be made by Tuesday, Dec. 17. We expect rooms to sell out fast, so we encourage you to register and book your room early. When booking through the conference link, you will be assessed a $53 resort service fee. However, this is optional and can be removed when you arrive on site. You will be responsible for the full payment of rooms upon booking. Refunds for rooms will be given only until Tuesday, Dec. 17. e Ritz-Carlton Reynolds, Lake Oconee will be undergoing a renovation during the rst quarter of 2020. erefore, some rooms will be out of inventory during this time. Should the hotel sell out, we recommend these alternative lodging locations: • Reynolds Plantation 706-467-1111 • e Lodge on Lake Oconee 855-254-6930 • Tru by Hilton 706-453-1725
Learning Objectives Upon completion of this conference, participants will be able to: • Understand why culture is critical for ensuring a successful quality and patient safety program and how it can be developed. • Discuss the role of process improvement and the importance of key metrics in developing and maintaining a highly reliable organization. • Determine what works and what doesn’t in your hospital – there are no “silver bullets” or “secret sauces!” • De ne teamwork and provide historic background for the TeamSTEPPS program. • Correlate proper team behavior to a pertinent example (Wizard of Oz) by discussing the three foundations and four elements. • Introduce the learner to the communication/teamwork concepts associated with the TeamSTEPPS program. • Discuss the leading causes, timing and preventability of maternal deaths in Georgia. • Describe maternal health and obstetrical bundles of care being implemented in Georgia hospitals with a Labor and Delivery Unit. • List at least three interventions that hospitals without a Labor and Delivery Unit can do to improve maternal health outcomes. • Learn more about emerging technology. • Understand how emerging technologies and their applications can improve the inpatient and outpatient settings. • Identify the primary ways in which human professionals make mistakes and errors and the uselessness of the “infallible” model of medical practice. • Describe the essential elements of a highly reliable organization and how such elements are incorporated in a culture change. • Describe the role of assumed communication excellence in perpetuating high levels of patient harm. • Discuss the pivotal role of Collegial Interactive Teamwork and why every participant – and especially every physician – must learn to be a leader in the creating, nurturing and use of Collegial Interactive Teams.
Continuing Education Credits e Georgia Hospital Association Research & Education Foundation is accredited by the Medical Association of Georgia to provide continuing medical education for physicians. e Georgia Hospital Association Research & Education Foundation designates this live activity for a maximum of 7 AMA PRA Category1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. e Georgia Hospital Association is an approved provider of continuing nursing education by the Alabama State Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. Approved for 7 contact hours e Georgia Hospital Association is an approved provider of nursing home administrator credits as a professional trade association in long term care under Ga. Comp. R. & Regs. 393-13-.02, (1)(a). Approved for 7 contact hours in professional development / integrity, resident care management, leadership skills, and management.
Schedule at a Glance Wednesday, Jan. 8 7:30-8:30 a.m.
Registration and Continental Breakfast
8:30-9:00 a.m.
Welcome and GHA Overview of Related Programs Earl Rogers, President and CEO Rhett Partin, SVP of Clinical Services and Public Health Kathy McGowan, VP, Quality & Patient Safety Georgia Hospital Association
9:00-10:15 a.m.
e ree Secrets to a Successful Patient Safety Program Donald Avery, FACHE, CEO Fairview Park Hospital
10:15-10:30 a.m.
Break
10:30-11:30 a.m.
e Yellow Brick Road of Teamwork Kenneth Alexander, MS, RRT, Vice President, Member Services and Quality Improvement, Louisiana Hospital Association
11:30 a.m.-1:30 p.m.
Awards Luncheon
1:30-1:45 p.m.
Break
1:45-2:45 p.m.
What Every Hospital Should Know About How to Reduce Preventable Maternal Morbidity in Georgia Dr. Melissa J. Kottke, Associate Professor Emory University Department of Gynecology & Obstetrics
2:45-3:00 p.m.
Break
3:00-4:30 p.m.
GHA’s First Place Patient Safety and Quality Award Winners Panel Moderated by Kathy McGowan
ursday, Jan. 9 8:00-8:30 a.m.
Continental Breakfast
8:30-9:45 a.m.
Emerging Technology that Connects, Coordinates Health Care Beyond the Walls of the Hospital Ralph Donaldson, Jr., Founder and CEO Wiseink Health Solutions
9:45-10:00 a.m.
Break
10:00-11:15 a.m.
Getting to Zero: Eliminating Accidental Harm in Health Care John Nance, JD, Author, Pilot, Veteran and Quality Improvement Expert John Nance & Associates
11:15-11:30 a.m.
Closing Remarks and Adjourn
Session Descriptions e ree Secrets to a Successful Patient Safety Program Donald Avery, FACHE Fairview Park Hospital CEO Don Avery, a former cancer patient, is predictably passionate about quality and patient safety. He will share his thoughts about what it takes to operate a hospital at a consistently high level within a culture that ensures quality outcomes and patient safety. He will focus on how leadership must develop a culture of patient safety and ownership while using quantitative methods necessary for successfully holding a team accountable for measurable results.
e Yellow Brick Road of Teamwork Kenneth Alexander, MS, RRT Speaker Kenneth Alexander will introduce the TeamSTEPPS program, the basic elements of teamwork and how to engage these principles by using the TeamSTEPPS communications tool framework. Alexander is vice president of member services and quality improvement for the Louisiana Hospital Association (LHA). He leads the LHA’s quality, emergency preparedness, and education departments, and several of LHA’s member groups. He also serves as a registered lobbyist and supports the LHA’s advocacy agenda, assisting in state and national health care policy development. He serves on several boards for a variety of health care-related organizations, including the Louisiana State Board of Nursing and the Louisiana State Board of Medical Examiners Respiratory Care Advisory Committee. He speaks extensively on topics related to health care, quality and patient safety, organizational culture, leadership, and teamwork. As a hospital senior executive, Alexander served as CEO in both acute and post-acute hospitals prior to joining the LHA. He holds an M.S. in administration from Central Michigan University, a B.S. from omas Edison State College and a diploma in respiratory therapy from Northwestern University School of Medicine.
Session Descriptions Awards Luncheon (11:30 a.m. Lunch Buffet Opens) e GHA Patient Safety and Quality Awards luncheon is a hallmark of the Patient Safety and Quality Summit, where GHA has the opportunity to recognize hospitals that have demonstrated signi cant patient safety and quality improvement through projects of their choosing. Hospitals nominate these projects for an award in one of six categories: Critical Access Hospitals, Hospitals with Less an 100 Beds, Hospitals with 100 – 299 Beds, Hospitals with 300 or More Beds, Specialty Hospitals, or and Josh Nahum Award for Achievement in Infection Prevention and Control. Additionally, hospitals that win an award this year and have won three or more Patient Safety and Quality Awards within the previous ve years will receive the distinguished Circle of Excellence Award. Each of these honors is presented by the current GHA Chair, along with the and the President of the Georgia Hospital Association. LifeLink of Georgia will also award two hospitals with the Barbara and John Ware Donate Life Award. is award honors hospital partners who are committed to saving and enhancing lives through organ and tissue donation. Hospitals are nominated based on their demonstration of support of organ and tissue donation, including activities that the hospital participated in to increase the opportunity for organ and tissue donations.
What Every Hospital Should Know About How to Reduce Preventable Maternal Morbidity in Georgia Dr. Melissa J. Kottke Dr. Melissa Kottke will provide the latest data and information on one of Georgia’s most pressing health issues. Dr. Kottke is a practicing OB/GYN and associate professor in the department of gynecology and obstetrics at Emory University in Atlanta, Georgia. She is the medical director of the Teen Services Clinic at Grady Memorial Hospital and the director of the Jane Fonda Center at Emory. She also serves as the medical consultant for the State of Georgia’s Family Planning Program and the maternal co-chair for the Georgia Perinatal Quality Collaborative. Current areas of research include dual protection, ways to improve contraception for teens and immediate postpartum Long-Acting Reversible Contraception (LARC).
GHA’s First Place Patient Safety and Quality Award Winners Panel Moderated by Kathy McGowan e panel will feature hospital quality representatives who will discuss the implementation of evidence-based processes and best practices in reducing the risk of adverse outcomes, improving patient safety and quality, and their journey to success.
Session Descriptions Emerging Technology that Connects, Coordinates Health Care Beyond the Walls of the Hospital Ralph Donaldson, Jr. Hear from a private sector entrepreneurial CEO who is working on the leading edge of emerging technologies that will soon move to the forefront of health care delivery. Ralph Donaldson, Jr. will discuss innovative initiatives that are increasing patient engagement and improving outcomes through population health management. Donaldson is the president and founder of Wiseink Health Solutions, a digital health consulting and solutions company headquartered in Atlanta, Georgia. He has experience with health care payers, health systems and midto-large physician groups supporting the adoption of medical technology to improve care quality and patient safety across the care continuum. Recently, his company pioneered a holistic approach that helps people obtain high-quality health care while reducing costs. He developed WiseConnect the Power of Health®, a cloud-based mobile health platform that empowers people to take control of their health by managing their conditions with physician guidance along with support from their families and community-based organizations.
Getting to Zero: Eliminating Accidental Harm in Health Care John Nance, JD A lawyer, Air Force and airline pilot, internationally published author, national broadcaster and renown professional speaker, John Nance is one of the foremost thought leaders to emerge in American health care in the past decade. He brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff survive and prosper during the most profoundly challenging upheaval in the history of modern medicine. As one of the founders of the National Patient Safety Foundation in 1997, his efforts are driven by a deep commitment to reforming American health care to make it an effective and safe system of prevention and wellness. e complexity of health care today can hardly be overstated. In fact, at rst glance, that complexity appears to justify the attitude that, regardless of the Herculean effort and dedication and new procedures and standards and checklists, we can never completely eliminate accidental harm. But agreeing with that premise also means that we’re willing to accept a disastrous number of preventable deaths and injuries every year as a matter of routine, and that would be unacceptable on so many levels it’s hard to know where to begin. e dilemma is this: If we can’t completely eliminate human errors, how can we achieve zero harm? e answer is by building systems that reliably catch and neutralize all the serious errors we can’t completely eliminate. at’s what this presentation is all about: How does an enlightened hospital or clinic or health care system minimize errors and mistakes and how can the ones that remain be prevented? e goal of this presentation is to change your thinking about how dedicated humans can reorganize their safety and quality efforts around the realities of human nature, getting past “ avor of the month” resistance by fully and professionally tasking everyone.