Basin Business August 2016

AUGUST 2016

Basin Business

Thursday, August 25, 2016, Herald and News

KLAMATH BASIN

Business

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Tire shop changes name Page 5

New road to recovery Janet Ady is keynote speaker at Rural Business Summit — Page 4

How the infrastructure projects in Klamath County affect you — Page 6

Klamath Falls Subaru moves to new facility

H&N photo

Klamath Spine Rehab & Sports Centre offers a variety of aid for those injured or needing chiropractic care. From left are Pam Johnson, Teresa Bonham, Carri Sterrey, Sally Huynh, Bessie Mah, Parker Mah and Jake Hendrickson. Not pictured are Manny Malsavon and Brooke Pew. See story on Page 2.

— Page 7

A publication of the Herald & News

Chamber: www.klamath.org

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Thursday, August 25, 2016, Herald and News

A new recovery practice Chiropractor Parker Mah, at left, is seen in a treatment room at his new practice, Klamath Spine, Rehab & Sports Centre, 2800 Crosby Ave., Suite A. H&N photo

Chiropractor offers his own kind of rehabilitation

By Gerry O’Brien H&N Editor arker Mah is not your run of the mill chiropractor and neither is his new clinic. His desire runs deep to employ all forms of treatment with a conservative approach not only includes chiropractic, but physical therapy/rehabilitation for various conditions and therapeutic massage, all for the patient .

“I really want to set aside the notion of a chiropractor as a bone cracker, not a real doctor sort of stigma,” he said.

“With my diagnostic and clinical skills as a physician in musculoskeletal conditions (with the aid of other medical providers in the Basin) along with in-depth certifications in soft tissue techniques and fitness training and, of course, spinal manipulation, I wanted to set up my new office as different from any other office you would encounter. I want to be different from any other chiropractic office and distinct from any other health provider

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Basin Business

office here in Klamath Falls.”

With this vision in mind. Mah opened up his new office Klamath Spine, Rehab & Sports Centre in February of this year. The former space was gutted in which he has now created a state-of-the-art rehabilitation facility.

“What I have strived to do is provide a high-tech and classy clinic with top researched techniques, excellent staff and providers with a positive and professional approach to produce sound results. To reiterate my mission statement for the office, it is ‘to provide top quality care with professionalism, courtesy and precision.’”

A quick tour of the clinic reinforces that.

Each treatment room includes computers that will keep track of a patient’s records and progress through a HIPAA-compliant electronic health record software system.

The modern facility has state of the art chiropractic

benches, massage tables and a weight room that would make any gym envious.

Mah is originally from Victoria, B.C., Canada. His undergraduate degree is in exercise physiology (kinesiology, or the scientific study of human body movement) from the University of Victoria. He studied at the Palmer College of Chiropractic in San Jose, Calif., and graduated with his doctorate degree in chiropractic in 2001. After about seven years practicing in Sacramento, he moved to Klamath Falls joining James Yewchuk D.C., at Advanced Chiropractic. Mah loved the small town feel of Klamath Falls compared to the “rat race” of the big city. Here he finally felt he was at home, he said. After eight years it was time to go another direction and expand by opening up his own clinic, Klamath Spine, Rehab & Sports Centre.

See RECOVERY, Page 3

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Thursday, August 25, 2016, Herald and News

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“My purpose is to help as many people in a kind and professional manner with the help of the office team. There is no difference how I would treat you as opposed to my own mother. You would receive the same level of excellent and caring service with direction and humbleness.”

— Parker Mah

Recovery

From page 2

“I feel the old office space was too confining for two providers and in addition I wanted to do something that no other clinic has done here in Klamath Falls and that is to combine a facility that has it all in one location, a physician level office that incorporates chiropractic and conservative approaches, has it’s own physical rehabilitation department and multiple rooms for massage therapy.”

Mah also consults with the orthopedic and other medical practices in the Basin and beyond (providers in Bend, Medford, The Klamath Orthopedic and Sports physicians, Basin Immediate Care, Klamath Women’s Clinic & Birth Center, to name a few).

We offer alternatives to surgery, if that is possible,” he said. “We want to restore the patient to the best possible condition.”

The office has on staff: two massage therapists, two rehabilitation assistants, a back office therapist, a front desk receptionist and an office/billing manager.

“The people have a choice in Klamath Falls to choose their providers,” Mah said. “The fact that I can order studies like MRIs, CT scans and X-rays and also read and interpret the results to my patients in plain and practical terms is an added bonus. My purpose is to help as many people in a kind and professional manner with the help of the office team. There is no difference how I would treat you as opposed to my own mother. You would receive the same level of excellent and caring service with direction and humbleness.”

Patients do not need a referral to Klamath Spine, Rehab & Sports Centre.

“There is not a referral necessary and, in fact, I offer a free 10-minute consultation for those wanting to know more about what we offer or if I can help them with their condition.”

The clinic treats not only sports injuries but vehicle

Jake Hendrickson, rehabilitation assistant, is seen above at a computer in the weight room at Klamath Spine, Rehab and Sports Centre.

At left, Chiropractor Parker Mah shows off his many certificates on the wall at his office.

accidents and on-the-job work injuries.

Klamath Spine, Rehab and Sports Centre Office hours are Mondays 2-5:30 p.m.; TuesdayThursday, 8:30 to 5:30 p.m., Fridays 8:30 a.m. to noon. Call 541-205-5151 or visit www.klamathspine. com, www.facebook.com/KlamathSpine “By incorporating physical therapy/rehabilitation to these types of conditions we get an even better outcome from people suffering from these injuries. Like I said, there are more than one way to skin a cat — no pun intended,” he said.

“I had a patient recently — one of many nurses up at

Sky Lakes that suffers from plantar fascitis (heel/foot arch pain). So far this month alone I have helped five RNs with this condition all with near 100 percent recovery.”

Not only does the clinic offer physical therapy, massage, k-laser therapy and other therapeutic modalities, but Mah’s personal certifications are in A.R.T. (Active Release Technique — the only provider in Klamath Falls and recognized by IronMan World Triathlon), RockTape Certified (Fascial Movement Taping level 1&2), Graston Technique (the only M2 Advanced certified provider in Klamath Falls), Crossfit level 1 trainer (the only chiropractic physician certified in Klamath Falls).

His patients run the gamut, but for sports injuries, he’s seen athletes involved in Crossfit, soccer, softball, baseball, volleyball, wrestling and football injuries. Mah is an in network provider for Regence Blue Cross/Blue Shield.

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Thursday, August 25, 2016, Herald and News

Basin Business

Economic development expert to speak at summit Janet Ady, president, CEO of Ady Advantage is keynote speaker Competition for business locations and high quality jobs will intensify in the 21st century, and utilities, communities and regions that are prepared to address the needs of existing and relocating business will be most successful in capturing new investment. This idea is the basis of a presentation at the Klamath County Chamber’s upcoming Rural Business and Innovation Summit in September.

The session sponsored by KCEDA (Klamath County Economic Development Association) will provide attendees with valuable insights into current trends and strategies and solutions for success from a nationally recognized site selector and expert in identifying economic development trends and issues.

The speaker, Janet Ady, is President and CEO of Ady Advantage.

Janet Ady’s passion is business-tobusiness marketing and economic development. As president of Ady Ady Advantage, she has led marketing initiatives for a wide range of organizations.

Janet consults on many aspects of economic development marketing, including agribusiness strategies, rural economic development strategies, marketing planning, economic development branding, and websites.

Greg O’Sullivan, KCEDA’s Director, says, “We’re thrilled to bring Janet Ady to Klamath County for this event. Ady’s experience working with hundreds of economic development organizations has given her the expertise to identify trends and develop

Award-winning author to speak at Rural Business & Innovation Summit 2016 The Klamath County Chamber of Commerce has announced award-winning author Becky McCray will speak at the annual Rural Business & Innovation Summit 2016.

Slated for Wednesday, Sept. 14, McCray’s presentation, titled “10 Trends in Rural Favor,” will discuss topics pertaining to small towns and rural communities, the business climate of rural areas, and new trends influencing the future of rural businesses.

Other speakers and topics include: ■ Janet Ady, presenting “Mega Trends McCray in Economic Development” (sponsored

by KCEDA) ■ Judy Cordeniz, presenting “Cohesiveness in a MultiGenerational Workforce ■ Vince Adams, presenting Latinos in America: Challenging the American Dream ■ Kyle Mauch, Living Life with Purpose Becky McCray is a small town business owner; she and her husband Joe own a retail liquor store and a cattle ranch.

She shares insights from this real-world experience at her highly-ranked website, Small Biz Survival, and in her awardwinning book, Small Town Rules.

“We’re thrilled to bring Janet Ady to Klamath County for this event.

Ady’s experience working with hundreds of economic development organizations has given her the expertise to identify trends and develop s trategies to accelerate success.”

— Greg O’Sullivan, KCEDA director strategies to accelerate success.” After the keynote presentation, Ady will meet with KCEDA’s board and other employers to discuss the opportunities and challenges of operating their business in Klamath County.

To learn more and to register for the Rural Business & Innovation Summit 2016, visit www.ruralbizsummit.com or call the Klamath County Chamber at (541) 8845193. To learn more about Janet Ady and Ady Advantage, visit www.adyadvantage.

Workshop focuses on Latinos in Oregon’s economic and business development The annual Rural Business & Innovation Summit 2016 event, held at Klamath Community College on Sept.14 and 15, will host several workshops geared toward rural issues and business innovations.

On Wednesday, Sept. 14, the event will host Vince Adams from Oregon State University, who will lead a workshop titled “Latinos in Oregon: Challenging the American Dream”.

The workshop will focus on the importance of including the growing Vince Adams Latino community in economic and business development. The workshop will touch on some of the social and economic challenges facing the Latino community.

Vince Adams is an Extension Educator and director of the Rural Communities Explorer (RCE), a web based tool that provides data and contextual information about communities in Oregon.

Tickets are on sale now ($99 for members of any Chamber, $149 for non-Chamber members). To learn more and to register for the Rural Business & Innovation Summit 2016, please visit our website.

Rural Business, Innovation Summit schedule Wednesday, Sept. 14

8:30 a.m. — Challenges faced by rural economies and how to overcome them Today’s American economy is not one based on an agrarian society as envisioned by Thomas Jefferson in the early 19th Century. Economic activity and, as an extension, jobs have moved to major metropolitan areas to the detriment of rural communities. The rural American West, a stronghold of agriculture and resource extraction, is facing significant barriers with most communities now experiencing both a declining population and employment base. Damon will discuss the unique challenges faced by rural economies in the American West and how these barriers are being overcome. He will also focus in on the Klamath Basin to see how the region’s economy is faring compared to other rural communities. Afterward, Ainoura will explore high demand and fast growing occupations in Klamath Basin and the skillsets needed in the changing labor market.

Ainoura Oussenbec, Workforce Analyst Damon Runberg, Central Oregon Regional Economist , Oregon Employment Dept.

10:00 a.m. — 10 Trends In Rural Favor All your life, you’ve been told that small towns are dying, drying up, and disappearing, and that there’s nothing you can do to change it. What if, just once, there was some good news about rural? There is! Big trends are moving in our favor: brain gain, changing retail dynamics, new travel motivations and more. Learn why we have a future and how to shape the future of your town.

Becky McCray, Small Biz Survival 11:30 a.m. — The Site Selection Process and Economic Development Megatrends (Sponsored by KCEDA) Competition for business locations and high quality jobs will intensify in the 21st century. In this session, you will gain valuable insights into current trends and strategies and solutions for success from a nationally recognized site selector and expert in identifying economic development trends and issues.

Janet Ady, Ady Advantage

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Thursday, August 25, 2016, Herald and News

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Turn Thom adds Point S; same location, same owner Turn Thom Point S Tire and Auto Service is a member of the Northwest Tire Factory, making it part of the largest tire-buying group in the world.

The name has changed to Turn Thom Point S, but is still locally owned by Gary Turner at the same location, 2052 Washburn Way. Turner opened the business in 1982 and moved to Washburn Way next to Bi-Mart in May 1994. The shop employs seven full-time, and two parttime workers Turn Thom Point S has a nationwide warranty on auto parts, service, and batteries.

In addition to auto repair and tires, Turn Thom Point S also has a full detail shop.

Call 541-883-7540 or visit turnthom@yahoo.com H&N photo

FINANCIAL FOCUS

What can investors learn from roller coaster rides?

If you have an interest in looking up obscure holidays and celebrations, you will find that August 16 is National Roller Coaster Day. As you know, a roller coaster is used as a metaphor for many areas of life — including the financial markets. As an investor, what can you learn from this thrill ride?

Here are a few suggestions: ■ Don’t jump off. This is pretty standard advice for all roller coaster riders – but it’s also a good recommendation for investors. Specifically, you don’t want to exit the financial markets when they turn volatile. It can be tempting to do so, because the markets do indeed experience dizzying drops from time to time.

But if you jump out of the markets when they’re down, you may be on the outside when they start their climb, potentially missing out on gains.

■ Protect yourself. When you’re on a roller coaster, you are typically advised to keep your arms and legs inside the car to protect your extremities from dangerous contact with the track and other cars. As an investor, you also need to protect yourself from dangers such as a market downturn. If you owned just one type of asset, such as aggressive growth stocks, and a downturn occurred, you’d likely take a big hit. One of the best ways to help avoid this possibility is to diversify your holdings among stocks, bonds and other investments. Although diversification can’t guarantee a profit or protect against losses, it can help reduce the impact of volatility on your portfolio.

■ Keep looking forward. When you’re on a roller coaster, you don’t want to look backward. Not only could you strain your neck, but you’ll also be unprepared for the ups, downs, twists and turns that await you. When you invest, you

want to keep looking forward as well. By keeping your eyes, and your focus, on your long-term goals, such as a comfortable retirement, you can be better prepared to follow a consistent strategy designed to help get you to your destination.

■ Don’t bring extra baggage. For obvious reasons, it’s not a good idea to bring any loose or extra baggage inside a roller coaster car that may have you going upside down at 90 or so miles per hour. As an investor, you don’t want to be saddled with any extra “baggage,” either — and one of the biggest sources of this baggage is unrealistic expectations. If you think you will earn double-digit returns every year, you will likely be disappointed – and your disappointment could lead you to make unwise decisions, such as constantly buying and selling investments to improve your performance. This type of activity is expensive, time-consuming and usually futile. So, when you invest, maintain realistic expectations — it can help you stay on track toward your goals.

By following these basic guidelines for roller coasters, you’ll enjoy a safer ride. And by observing similar rules for investing, you can help make your investment “journey” smoother — and less scary.

Submitted by: Meredith Hoffman Financial Advisor-Edward Jones 1307 S Alameda Ave, Suite B Klamath Falls, OR 97603 541.273.2483

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Thursday, August 25, 2016, Herald and News

Basin Business

How the infrastructure projects in Klamath County affect you Local business and government leaders tend to grow accustomed to hearing one specific question: “How does this affect me?”

Sometimes, the question is asked even more bluntly: “Why should I care?”

Understandably, many citizens only want to learn about the infrastructure projects that will make their lives easier: road improvements, highway expansions or bridge construction. With that in mind, I believe it is incumbent upon local business, economic and government leaders to show citizens why the infrastructure projects we pour our resources into should matter to them.

Take the Swan Lake pumped storage project, for instance. As I write this, we are preparing for two public scoping meetings that will take place this week on the Oregon Tech campus.

By the time you read this, the meetings will O’Sullivan be concluded and we will know more about the public’s impression of the project. But right now, I am preparing myself for questions like those listed above: “Why should we care?” “How will this affect us?”

Let me answer those questions now.

As I wrote in the Herald & News last week, the Swan Lake pumped storage project will provide thousands of jobs for Klamath County citizens, not to mention bring millions of dollars in residual income to our region every year while increasing tax revenues by more than $2 million annually. That’s right: serious, significant tax revenues that benefit everyone living in our community.

Just four months ago, some activist residents used tax revenue as the basis of their support for legalizing recreational marijuana.

Well, they should definitely be on board with this — and if they aren’t, that would expose what their true interests were at that time.

Again, by the time you read this the meetings will have concluded — but in advance of those meetings, I’d like to say that if activists show up to protest, we should remind them that they seemed very concerned with tax revenues back in April where it concerned Measure 18-105.

If you believe in water conservation, then the closed loop pumped storage system of Swan Lake is absolutely in line with your views. If you would like to see more than 3,000 temporary jobs created in Klamath County during the construction period and 30+ permanent jobs after, then you should support this project. And if tax revenue truly matters to you, then you will support — not protest — this critical infrastructure initiative.

Greg O’Sullivan is executive director of the Klamath County Economic Development Association (KCEDA). For information, visit ChooseKlamath.com.

Employment in South Central Oregon: July 2016 Unemployment levels rose for the second consecutive month in Klamath and Lake Counties.

This doesn’t seem to be driven by large layoffs as employment trends have been fairly consistent with seasonal norms over the past three months. Much of the increasing unemployment rate can be tied to an expanding labor force, which has grown by more than 1,200 over the past year.

Klamath County: The seasonally adjusted unemployment rate rose to 7.1 percent from 6.8 percent in June. The rate is down from last year when it was 8 percent. However, that does not represent a statistically significant decline.

Klamath County shed 450 jobs in July, fairly typical of the seasonal decline of 490 jobs expected.

These seasonal declines were concentrated in education with teachers and other school workers off for the summer.

The County added 440 jobs from last year, growth of around 2 percent. Job growth in Klamath County remains slower than for Oregon, where the employment base expanded by 3.1 percent over the past year. The fastest growing sector from last year was construction, expanding by 10.6 percent. The largest job gains were in the professional sector and health care, each up around 120 jobs. Employment declines were largely concentrated in food and beverage stores, down by80 jobs.

Lake County: The seasonally adjusted unemployment rate rose to 6.5 percent from the revised rate of 6.1 percent in June. The unemployment rate was down from last July when it was 7.6 percent.

Employment levels in Lake County rose by 20 jobs in July, fairly typical gains for this time of year.

Employment levels remain little changed over the

past year with the county adding 40 jobs (+1.7%).

Construction added 20 jobs from last July, while educational and health services shed 20 jobs.

The Oregon Employment Department plans to release the July county and metropolitan area unemployment rates on Tuesday, September 20th and the statewide unemployment rate and employment survey data on Tuesday, September 13th.

The Oregon Employment Department and the U.S. Bureau of Labor Statistics (BLS) work cooperatively to develop and publish monthly payroll employment and labor force data for Oregon’s metropolitan areas and counties. The estimates of monthly job gains and losses are based on a survey of businesses. The estimates of unemployment are based on a survey of households and other sources.

The Oregon Employment Department payroll employment estimates are revised quarterly using information from unemployment insurance tax records. All department publications use data from this official Oregon series unless noted.

The department also makes the BLS-produced nonfarm payroll employment series for metropolitan areas available. These are revised annually by BLS. The pdf version of the news release, including tables and graphs, can be found at www.qualityinfo. org/press-release/ . To obtain the data in other formats such as in Excel, visit www.QualityInfo.org, select Economic Data, and choose LAUS or CES. To request the press release as a Word document, contact the person shown at the top of this press release.

For help finding jobs and training resources, visit one of the state’s WorkSource Oregon Centers or go to: www.WorkSourceOregon.org.

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Thursday, August 25, 2016, Herald and News

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PenAir brings rich history, reputation for service to community Orin Seybert founded Peninsula Airways in 1955. He was 19 years old, living in Pilot Point, Alaska, and owned a 1946 two-seat Taylorcraft.

In 1956, a four-seat Piper Tri-Pacer was purchased, and the company was officially named Peninsula Airways. Today, the airline is one of the largest regional airlines in Alaska and celebrated its 60th anniversary in May of 2015.

PenAir has a fleet of 15 Saab 340 passenger aircraft, two Saab 340 all freighters, and five Saab 2000 passenger aircraft that it uses to provide service from its hubs in Anchorage, Boston, Portland and Denver for a total of 27 destinations. Headquartered in Anchorage, PenAir employs more than 600 employees system-wide.

PenAir will begin daily service to Portland from the Crater Lake–Klamath Regional Airport on Oct. 5, returning air service to the community, which has been without since June of 2014. Service will consist of two daily round-trip flights Monday through Friday and one daily round-trip flight on Saturdays and Sundays.

PenAir is a codeshare partner with Alaska Airlines and has ticketing agreements with Delta and United, giving passengers access to most of the major air carriers when booking tickets.

PenAir is committed to extending the friendly, cooperative, Alaskan spirit throughout their company and providing their customers with a level of service that is above the industry standard — that’s why “The Spirit of Alaska” is written on the side of every airplane in their fleet.

Leading that effort in Klamath Falls will be Chris Lehrbach, who was recently hired as the local Customer Service Manager. PenAir expects to hire approximately 8-10 employees from the local community to complete their customer service team.

Complimenting PenAir’s great service is the convenience of the Crater Lake–Klamath Regional Airport.

Passengers utilizing their local airport enjoy free parking, free Wi-Fi, complimentary coffee and bottled water along with short lines that make flying out of Klamath Falls an easy choice for the smart traveler.

In addition, each month all departing passengers will be entered into a drawing for a free tablet.

Herald and News photo by Gerry O’Brien

Blake Underriner, owner of Klamath Falls Subaru, is seen on the dealership lot.

Klamath Falls Subaru moves to new locale; new dealership buildings on the horizon

Klamath Falls Subaru is moving a short way, from 2751 to 2810 Washburn Way. The dealership will be situated next to Klamath Falls Honda, and will continue to offer top-notch sales and service.

However, come next year, the dealership will be putting up a brand new $3 million, 16,000-square-foot facility to open July 31, 2017. Construction will start Oct. 31. The new facility will be just south of the Honda dealership.

“We will have 20 associates working at the new facility,” said Blake Underriner, general manager for both Honda and Subaru. “The site will include a car wash we’ll offer our guests every time they do business with us.”

Modoc Contracting will be the main contractor on the project.

Further, Klamath Falls Honda will be erecting a new building in 2018 north of its current location.

Klamath Falls Subaru, which

recently helped donate $10,000 to the Klamath Basin chapter of Friends of the Children, will continue to provide the same exceptional level of service and vehicle choices from their new location, a news release said. This new facility will be state-of-the-art, and will allow Klamath Falls Subaru to continue to deliver on the exceedingly high standard it has set over the years.

The dealership has consistently delivered strong customer-satisfaction ratings — an accomplishment that can be largely attributed to its 5 Principles of Awesomeness. Those principles start with the Pricing Promise: ■ While other dealerships might make customers work to receive a fair price, Klamath Falls Subaru instead provides the most competitive prices to drivers upfront.

■ Any drivers who find themselves not liking their chosen model will be able to take advantage of the

3-Day/300-Mile Money Back Guarantee, or the 5-Day Exchange Promise.

■ The dealership’s Trade In Guarantee allows anyone to have their car appraised and leave with a check in hand for the amount quoted.

■ Perhaps most importantly, the team over at Klamath Falls Subaru features a non-commissioned sales staff.

Instead of receiving a slice of whatever you spend, the sales team is provided with generous salaries. As such, drivers can expect associates to help find the right car for the customer’s needs — not the right one to fill the seller’s pockets.

■ Once the sale has gone through, the dealership is able to offer 24-7 True Availability wherever you are in the continental United States, whether by phone, text, email, or even Facebook.

The dealership can be contacted online or at 541-883-7701.

Contact the Chamber of Commerce Klamath County Chamber of Commerce

205 Riverside Drive, Suite A Klamath Falls, OR 97603 Office: 541-884-5193 Fax: 541-884-5195

Heather Tramp: Marketing and Program Coordinator Email: heathert@klamath. org www.klamath.org

www.facebook.com/KlamathChamber twitter.com/AccessKlamath

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Thursday, August 25, 2016, Herald and News

Basin Business