SHOWROOM GUIDE
CANADA
TABLE OF CONTENTS
Quick Links • • • •
Social Media Content Display Options Look Book Price Book
Spiff Program • How to Register • Pay Outs Warranties • Brass • Vitreous China Returns How-to-Guide
QUICK LINKS
SOCIAL MEDIA CONTENT 2 Quarters Worth of Content (2 posts per week) Click image below for live link to: 1) Word document with written content 2) Related images
Click image above for live link to Look Book
DISPLAY OPTIONS Click image below for live link to: Available Gerber Display Options
Click image above for live link to Price Book* *Please note: Gerber only offers a price book with U.S. prices and product availability at this time.
SPIFF PROGRAM
REWARDS YOUR WAY 2021 Program All invoices for submissions must be from the 2021 calendar year. Easy to Register • Sleek, user friendly Gerber® platform • Simple, one-time enrollment process • Secure & encrypted transmission of forms
Easy to Use • Ability to easily attach/upload sales receipts/invoices as pictures • Ability to see balance as invoices are submitted • Manage on-the-go (accessible on mobile devices)
Easy to Get Rewarded • Self-service Visa Center gives you control over your funds • Receive branded personal Visa pre-paid debit card with your funds • Balance can be transferred to reloadable Visa card at any time, as much or as little as you like • Available gift card mall option lets you choose from a variety of merchants
Program FAQ • Where do I go to sign up? Go to gerber-us.com/pros, and click on the “Rewards” icon. This will take you to the rewards page where you'll be able to sign up or log in. • Am I able to sign up with my mobile device? Yes, the rewards website is optimized for mobile devices. • How do I get my Visa Card? Once claims have been approved, you will receive your Visa card in 7-10 days. A first-time minimum of $25 is required for your card to be activated. Please note: A minimum of $25 is required each time a new card with funds is issued. • Is my card reloadable? No. • Does my card expire? The lifetime of the card is 6 months. • What is the process to claim my dollars? Simply follow the easy steps detailed below. Once you’re all set, you can begin to make your claims, by simply uploading a picture of your invoices. • How do I contact Customer Service? Please call 1-877-922-4483. Please note: Canadian taxpayers must report all income from employment, including tips or any other income not reported on T4 slips.
Registration Process Step 1 : Go to: gerber-us.com/pros and click the “Rewards” icon
Step 2 : Register
Step 3 : Sign Up Complete the information. Once completed, a confirmation notice will be sent to your e-mail address
Step 4 : Confirmation E-Mail Check your e-mail for the confirmation notice, and click the link to verify your registration
Step 5 : Set Up 1. Create your password 2. Fill in information after clicking on “PROFILE”
Step 6 : Congratulations! You are now entered in the Gerber® REWARDS YOUR WAY Program
gerber-us.com
GERBER® 2021 SPIFF PAYOUT LIST BY PRODUCT TYPE Accessories: $2.00 Showerheads: $2.00 Body Sprays: $2.00 Handshowers: $2.00 Slide Bars: $2.00 Shower Hoses: $2.00 Handshower Mounts: $2.00 Supply Elbows: $2.00 Shower Arm: $2.00 Soap & Lotion Dispensers: $2.00 Tub Spout & Diverter Trim Kits: $2.00 Undermount & Drop-in Sinks: $4.00 Roman Tub Trim Kits: $5.00 Slide Bar Assemblies with Handshowers or Showersticks: $5.00 Tub & Shower Trim Kits: $5.00 Shower-Only Trim Kits: $5.00 Valve-Only Trim Kits: $5.00 Bathroom Sink Faucets: $6.00 Pedestal & Wall-Hung Sinks: $8.00 Kitchen Faucets & Pot Fillers: $10.00 Toilets: $10.00 Floor Mount Tub Fillers: $20.00
2500 Internationale Parkway, Woodridge, IL 60517 | T 866-538-5536 | F 866-907-8003
WARRANTIES
gerber-us.com
GERBER PLUMBING FIXTURES LLC LIMITED LIFETIME BRASS WARRANTY Gerber® Plumbing Fixtures LLC (“Gerber”) warrants to the original consumer purchaser that all Gerber branded kitchen and bath faucets, valves, and other related accessories or part thereof to be free from defects in material and workmanship, for as long as the original consumer purchaser owns it. All electronic parts are warranted to the original consumer purchaser to be free from defects in material and workmanship for a period of five (5) years. Batteries are not included. This limited warranty does not apply to normal wear of washers, O-rings and O- ring seats, sealant, and lubricants. Gerber will replace, free of charge, during the warranty period, any product or part thereof that upon inspection proves defective in material and/or workmanship under normal residential application. If replacement of the original part is not practical, GERBER may elect to replace it with an equivalent part or refund the purchase price in exchange for the return of the product. These are your exclusive remedies. This warranty excludes all industrial, commercial, and business usage, whose purchasers are hereby extended a five (5) year limited warranty for non-electronic parts and one (1) year limited warranty for electronic parts from the date of purchase, with all other terms of this warranty applying except the duration of the warranty. This warranty also excludes installation outside of the United States of America, Canada or Mexico (North America), whose purchasers are hereby extended a one (1) year limited warranty from the date of purchase, with all other terms of this warranty applying except the duration of the warranty. Any damage as a result of improper installation, misuse, accident, neglect or any use that violates the instructions furnished by us, WILL VOID WARRANTY IMMEDIATELY. This warranty is only valid to the original consumer purchaser and excludes industrial, commercial or business use of the product. Use of abrasive cleaners will void the warranty. Avoid abrasive cleaners, steel wool, and harsh chemicals. This will dull the finish and void your warranty. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER. GERBER PLUMBING FIXTURES LLC SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. GERBER PLUMBING FIXTURES LLC SHALL NOT BE LIABLE FOR ANY DAMAGE RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. NOR DOES IT COVER OR INCLUDE DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE OR ECONOMIC LOSS. IN NO EVENT SHALL LIABILITY EXCEED THE PURCHASE PRICE OF THE FAUCET. WARRANTY PARTS ORDERS MAY BE SUBJECT TO SHIPPING & HANDLING CHARGES.
Some states/provinces do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from state to state, province to province. To obtain warranty service, contact your local dealer and/or contractor from whom you purchased this product or contact Gerber Plumbing Fixtures at (866) 648-6466 or support@globeunion.com. Proof of purchase (original sales receipt or invoice) from the original purchaser must be provided to Gerber Plumbing Fixtures LLC for all warranty claims.
Please note: Any returns for warranty consideration must include the part(s) in question and the original proof of purchase.
2500 Internationale Parkway, Woodridge, IL 60517 | T 866-538-5536 | F 866-907-8003
gerber-us.com
LIMITED WARRANTY ON VITREOUS CHINA PRODUCTS Gerber® Plumbing Fixtures LLC (“Gerber”) warrants to the original consumer purchaser of this product that the vitreous china for all products will be free from defects in material and workmanship under intended use for as long as it is owned by the original consumer purchaser, or for commercial users, for five (5) years from the date of purchase. Gerber warrants to the original consumer purchaser that all parts and components of Ultra Flush® products, Avalanche® products, and Suites, except toilet seats, will be free from defects in material and workmanship under reasonable use for a period of ten (10) years from the date of original purchase, or for commercial users, for one (1) year from the date of purchase. This warranty applies to Ultra Flush products if purchased on or after November 1, 2004, and Avalanche products if purchased on or after January 1, 2014. Gerber warrants to the original consumer purchaser and commercial users that all parts and components of Maxwell® SE products, except toilet seats, will be free from defects in material and workmanship under reasonable use for a period of one (1) year from the date of original purchase. Gerber warrants to the original consumer purchaser that all parts and components of all other vitreous china products not mentioned, except toilet seats, will be free from defects in material and workmanship under reasonable use for a period of five (5) years from the date of original purchase, or for commercial users, for one (1) year from the date of purchase. Toilet seats are warranted to the original consumer purchaser to be free from defects in material and workmanship for one (1) year from the date of purchase. Gerber will repair or replace any product or parts thereof that proves, upon inspection by Gerber, to be defective in material or workmanship during the above stated periods of warranty coverage. If replacement of the original part is not practical, Gerber may elect to replace with an equivalent part or refund the purchase price in exchange for the return of the product. These are your exclusive remedies. Gerber will not be liable for any labor, shipping, freight, or any other costs or charges incurred in connection with removal or replacement of the product or otherwise acting upon the above warranties, or for any costs associated with repair or replacement of any other personal property, building or installation materials. Installation or use of the product not in accordance with product instructions or improper use, abuse or neglect of, or accident to the product, or moving the product from the location of its original installation will void the above warranties. Use of in-tank bowl cleaners will void the warranty. Damage to the finish or performance of any components caused by the use of cleaning solvents/chemicals or improper cleaning methods, including in-tank bowl cleaners, will void the above warranties. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO THE STATUTORY PERIOD OR THE DURATION OF THIS WARRANTY, WHICHEVER IS SHORTER. Some states/provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. GERBER PLUMBING FIXTURES LLC SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LABOR CHARGES TO REPAIR, REPLACE, INSTALL OR REMOVE THIS PRODUCT), WHETHER ARISING OUT OF BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, TORT, OR OTHERWISE. GERBER PLUMBING FIXTURES LLC SHALL NOT BE LIABLE FOR ANY DAMAGE TO THE TOILET RESULTING FROM REASONABLE WEAR AND TEAR, MISUSE, ABUSE, NEGLECT OR IMPROPER OR INCORRECTLY PERFORMED INSTALLATION, MAINTENANCE OR REPAIR, INCLUDING FAILURE TO FOLLOW THE APPLICABLE INSTALLATION, CARE AND CLEANING INSTRUCTIONS. Some states/provinces do not allow the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you.
2500 Internationale Parkway, Woodridge, IL 60517 | T 866-538-5536 | F 866-907-8003
gerber-us.com
LIMITED WARRANTY ON VITREOUS CHINA PRODUCTS (Continued) The above warranties give you specific legal rights, and you may also have other rights which vary from state to state. To obtain warranty service, contact your local dealer and/or contractor from whom you purchased this product or contact Gerber at (866) 648-6466 or support@globeunion.com. Proof of purchase (original sales receipt or invoice) from the original purchaser must be provided to Gerber Plumbing Fixtures LLC for all warranty claims. This warranty applies only to Gerber Plumbing Fixtures LLC vitreous china products installed in North America. For warranty issues related to Eco Flush, contact WDI at 1-800-391-9821. For warranty issues related to Flushmate®, please contact Sloan Flushmate® at 800-533-3450.
2500 Internationale Parkway, Woodridge, IL 60517 | T 866-538-5536 | F 866-907-8003
RETURNS HOW-TO GUIDE
gerber-us.com
Return Merchandise Authorization (RMA) How-to Guide While we never anticipate a need for product to be returned, Gerber® stands ready to assist when certain occasions arise and a return is required. Products can be returned due to: • • • •
Stock Rotation Customer Accommodation Process Error Defective Product
STOCK ROTATION: • • • • •
One time per calendar year at purchase price without a restock charge Product must be in clean and salable condition Full case quantities, when applicable Must be accompanied by an offsetting order that is 150% of return value, unless program level dictates otherwise Customer is responsible for cost of return freight
HOW: • • •
Gerber representative completes an RMA request form and submits to regional sales manager for approval Upon approval, RMA # will be issued and product return is scheduled Upon physical return of product and inspection, credit will be issued within 7-10 business days
CUSTOMER ACCOMMODATION: • • • •
Does not arise from a process error or defective product A restocking fee will be assessed (25% for brass, 35% for vitreous china) Customer is responsible for cost of return freight Must be in saleable condition, no markings on package, and never installed
HOW: • • •
Gerber representative completes an RMA request form and submits to regional sales manager for approval Upon approval, RMA # will be issued and product return is scheduled Upon physical return of product and inspection, credit will be issued within 7-10 business days
2500 Internationale Parkway, Woodridge, IL 60517 | T 866-538-5536 | F 866-907-8003
gerber-us.com
Return Merchandise Authorization (RMA) How-to Guide PROCESS ERRORS: • • • • •
All process errors must be reported within 30 days of delivery These deliveries include overages and/or shortages, not shipping damage We encourage visible inspection of all received shipments as any shortages should be noted on the Bill of Lading prior to signing Please contact Gerber Customer Care to report any process errors All freight costs will be absorbed by Gerber
DEFECTIVE PRODUCT: Transportation Related: • • •
We encourage visual inspection of all received shipments as any damages should be noted on the Bill of Lading prior to signature Photographs are helpful in determining the cause to help ensure corrective actions are implemented Please contact Gerber Customer Care to report any damages incurred during shipping
Non-Transportation Related: • •
Any defective vitreous china items discovered are covered by our defective allowance, which is a credit issued on every vitreous china invoice Consumers and customers who encounter issues with our products are encouraged to contact the Gerber Technical Support team at 888-648-6466
If you have any questions regarding an existing RMA, contact gerber.returns@globeunion.com. When in doubt, contact your dedicated Gerber Customer Care team member at 866-538-5536.
2500 Internationale Parkway, Woodridge, IL 60517 | T 866-538-5536 | F 866-907-8003