THEREALDIFFERENCES BETWEENANSWERING SERVICESANDCALLCENTERS
Answering Services: A Call Center Answering Service is typically set up to handle a large volume of different calls. Many operate on a 24/7/365 basis, and agents are trained to handle anywhere from 1 to 3 calls at a time
Call Center Answering Service: One of the main differences between call centers and answering services is the duration of the calls they handle.
ll center operators are trained to be customer service representatives, handling everything from billing issues and tech support calls to taking orders for products and signing people up for courses or subscriptions.
Some call centers also handle other types of communication such as email support, online chat, and even outbound calls for telemarketing
While both answering services and call centers may have similar-looking office environments, the main difference between the two is the duration and complexity of the calls they handle.
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