Building Bridges: Embracing Nlp for Better Mediation
Communication is at the heart of everything we do; and especially at the heart of mediation. What if the success of a mediation could be measured not as arriving at an enduring negotiated settlement, but as one that is entirely aligned, or congruent, with all individuals? What if great communication could be the mean to this success? As a generalisation, we could say that a lack of communication often leads two parties to seek the assistance of a mediator in the first place. We could even add that mediators are not immune from the same behaviour and responses. Instead of two people distorting, generalising, and deleting information, there are then three. Given that situation, it is a wonder that mediations, or communication, works at all! One reason for its success is that mediators learn to trust the mediation process, and in keeping out of the content or issues of the dispute, they avoid miscommunicating through weak listening. This is where Neuro Linguistic Programming, or NLP,
Absolutely stunning and flawless. Promoted to one of my all-time favorite books. I've no clue how the author wrote this, but it is absolutely incredible.